Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was very nice and helpful
The front desk agent made the process easy and enjoyable
She was awesome!
Karissa R.
Rating:
5.0
Customer did not leave a comment.
JOHN P.
Rating:
5.0
Customer did not leave a comment.
KRISTINE W.
Rating:
4.0
Customer did not leave a comment.
JAPAUL V.
Rating:
5.0
Customer did not leave a comment.
LORIE B.
Rating:
5.0
Customer did not leave a comment.
SIMON J.
Rating:
5.0
The customer service change my reservation seamlessly and the site was well prepared staffing and got me out in now time!
Kevin M.
Rating:
3.0
Customer did not leave a comment.
PAUL G.
Rating:
5.0
Customer did not leave a comment.
Sandra A.
Rating:
5.0
Everything, was fine the equipment I rented was relatively new, which was great for the long distance move I needed it for. All in all it was a great experience.
Chris Q.
Rating:
5.0
Keith was great with checking me in! He was very accommodating and helpful! The young girl who checked me in when I returned was just as helpful. I like this Uhaul location and will rent from them in the future!
Robert B.
Rating:
5.0
Customer did not leave a comment.
SURENDRA B.
Rating:
5.0
Customer did not leave a comment.
William J.
Rating:
4.0
Customer did not leave a comment.
GREGORY V.
Rating:
5.0
Very friendly ladies. Very helpful.
CARISSA W.
Rating:
5.0
Simple, safe, and friendly.
WILLIAM G.
Rating:
5.0
Customer did not leave a comment.
Kendrick W.
Rating:
5.0
Customer did not leave a comment.
ARMANDO M.
Rating:
5.0
Was clean, but truck was starting to run a little rough and had service light on. It stalled on me once and even though nothing major happened. Would hate it for someone with a longer trip to have issues.
CHRISTOPHER D.
Rating:
5.0
The customer service was top notch!! Made the experience seamless.
ALLISON G.
Rating:
3.0
Customer did not leave a comment.
Frederick L.
Rating:
1.0
I reserved a storage unit at this location and when I went to return my equipment and put items in storage i was told they didn't have any units even thought i had a reservation code and it also showed online that their were units available. They send me to another location and after a 1 and 1/2 hour wait in line i was told the same thing. At that point I booked a unit at a Public Storage location.
Michael K.
Rating:
5.0
Customer did not leave a comment.
Mauricio T.
Rating:
2.0
I had signed up for the virtual/phone pick up which wasn't virtual at all because you still have to go inside and sign and take pictures of your ID. The person in the office was nowhere to be found, I asked the mechanic working and the gentleman cleaning the cars and both of them said just to go in the office and wait. I had to wait for 25 minutes for him to come in and assist me with obtaining my truck.
MERIDITH G.
Rating:
5.0
Very satisfied with the service in Charlotte where I rented the truck and transporter for y car. The truck itself was very clean and in excellent condition, I had no problem at all.
Very satisfied, nice job !!!!!
ANTONIO G.
Rating:
5.0
Excellent customer service by the young woman at the desk.
HARRY Y.
Rating:
5.0
Customer did not leave a comment.
Joseph B.
Rating:
3.0
There were two young women working the "desk" and they were AMAZING!!! They were technically competent (one helped me hook up the trailer because the guy who was supposed to do it was otherwise busy) and efficient. You need to do everything you can to hold on to those ladies.
DOUGLAS N.
Rating:
5.0
Keith Washington is great. Very friendly and helpful.
John H.
Rating:
3.0
Truck smelled of cigarette smoke.
James G.
Rating:
4.0
Customer did not leave a comment.
ADONYS U.
Rating:
5.0
Customer did not leave a comment.
Douglas K.
Rating:
4.0
Customer did not leave a comment.
Steven C.
Rating:
4.0
was given to me almost completely out of gas. I was advised it I would return it with at least 1/4 tank of gas they would refund me $30 when I turned the truck in. I actually returned it with 3/4 tank of gas and received no refund.. I was actually charged an additional $20 due to me not doing the mobile check in which I was not able to do due to issues with your site and my phone. I don't feel I should have been charged the $20, the turn in issue was not my fault... plus you promised me a $30 refund due to the gas, which I did not receive. I should not have been charged the extra $20.
JOHN S.
Rating:
5.0
Customer did not leave a comment.
ANTHONY B.
Rating:
5.0
Keith was wonderful! I was driving from Charlotte alone & being a female I didn't feel comfortable with an older model truck, he simply swapped it out with no problem. I can't recall the Customer Service Agents name who understood my dilemma regarding swapping trucks & instead of giving me just a few more hours she gave me the day due to previous issues I had moving in STL & the truck stopped! Excellent Service! Greatly Appreciated!
Kimberly H.
Rating:
5.0
Customer did not leave a comment.
Errol E.
Rating:
4.0
They didn't have all the equipment. So I went on a goose chase to a different location to get a dolly.
alex H.
Rating:
5.0
Staff was friendly and very helpful!
John M.
Rating:
3.0
Customer did not leave a comment.
LAUREN G.
Rating:
4.0
Customer did not leave a comment.
Michael E.
Rating:
2.0
The people in front of me when dropping of the truck got a $50 discount because the truck was given to them empty. I was not offered anything like that. When asked customer service for help they didn't not answer. Inconsistent.
Sharissa B.
Rating:
5.0
Great staff.
JOHN P.
Rating:
4.0
Customer did not leave a comment.
Shannon L.
Rating:
5.0
The delightful owner/operator goes above and beyond to provide excellent service. I have used him two times in May and have been to many other locations. Now, this is the only location I want to use. If a vehicle does not show up on the U-Haul search website, I suggest you call this location directly. This has happened two times to me and when I called him directly, he actually has the available equipment on site. I hope the national U-Haul search site will fix this oversight glitch because this fellow is doing a great job.
Tracy H.
Rating:
5.0
Customer did not leave a comment.
RONNIE T.
Rating:
4.0
Customer did not leave a comment.
Darlene C.
Rating:
5.0
Customer did not leave a comment.
Sharon B.
Rating:
1.0
Customer did not leave a comment.
SUSAN W.
Rating:
3.0
Customer did not leave a comment.
Grant W.
Rating:
5.0
Great staff. Great service. I love this U Haul location and I'll be back. Give them a raise!
DONALD M.
Rating:
5.0
Customer did not leave a comment.
Teresa B.
Rating:
4.0
Customer did not leave a comment.
DIPAKKUMAR D.
Rating:
5.0
Keep the team
Hugh T.
Rating:
2.0
Customer did not leave a comment.
DYLAN H.
Rating:
5.0
Customer did not leave a comment.
Jessica S.
Rating:
5.0
Customer did not leave a comment.
KIRK M.
Rating:
2.0
The beginning mileage and fuel level were incorrect, I corrected them in the app and uploaded photos but was still charged for 39 miles I did not use.
Russell S.
Rating:
5.0
Thank you to everyone that helped me! It was my first truck rental experience and everyone was very nice and walked me through the process.
Mia W.
Rating:
3.0
Customer did not leave a comment.
Kevon C.
Rating:
3.0
Honor your reservation that you make .
LOREN L.
Rating:
5.0
Staff was very friendly and efficient. I didn't have a reservation but, they put me in a van right away.
APRIL P.
Rating:
5.0
Customer did not leave a comment.
MARY W.
Rating:
4.0
Customer did not leave a comment.
STEPHEN W.
Rating:
5.0
Staff was very helpful even though they were busy being fully booked out. I am thankful they were able to help me with a trailer lights problem with my vehicle so that I did not waste my reservation.
JOHN C.
Rating:
5.0
Customer did not leave a comment.
Curtis W.
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
3.0
Customer did not leave a comment.
ZUHAIR B.
Rating:
5.0
Customer did not leave a comment.
Alberto M.
Rating:
5.0
The staff is very friendly
Amanda M.
Rating:
5.0
Customer did not leave a comment.
Donnell H.
Rating:
1.0
Very poor communication and incorrect info given at Charlotte location
AMY J.
Rating:
5.0
Customer did not leave a comment.
Eddie B.
Rating:
4.0
Customer did not leave a comment.
BALDWIN D.
Rating:
4.0
The van was a bit dirty and there was an empty box of cigarettes in one of the compartments. Other than that, it was great.
Glenn G.
Rating:
5.0
Customer did not leave a comment.
Thalia S.
Rating:
5.0
Customer did not leave a comment.
Jayson C.
Rating:
5.0
Pick up process was seamless
CHRISTINA P.
Rating:
5.0
Appreciate the safety aspect.
LARRY M.
Rating:
4.0
Customer did not leave a comment.
Thomas E.
Rating:
5.0
Excellent customer service! Very friendly and easy to work with. Very helpful.
CORTNEY M.
Rating:
5.0
Good help good people
KENDAL M.
Rating:
5.0
Nothing I can think of
Steven A.
Rating:
5.0
the lady who checked me in ( i did not get her name ) was very efficient and friendly. Very good experience all around.
DOUGLAS C.
Rating:
5.0
Really impressed by this location. The people here go above and beyond. The man who helped me was extremely good at what he does and I will come back to this location because of him.
Neil K.
Rating:
5.0
They best Uhaul experience period!
RUDOLPH B.
Rating:
5.0
The people that assisted at the actual location were great, and easy to work.
However, your online reservation process is a huge mess. Calling someone not on the reservation to confirm what exactly? Also, at a location with people there to assist, the online process was duplicative and did not seem to speed up the process at all. Frustrating overall. Maybe fine for the three random trucks on the side of the highway, but for a staffed location it did more harm than good.
Michael G.
Rating:
5.0
Everything was on point. Great check in experience, great turn in experience. The manager loaded the dolly for me expeditiously. They also had the A/C blasting for me in advance of me getting into the van. I'm excited about doing business with this establishment again.
DAVID W.
Rating:
5.0
Super easy drop off and helpful staff.
JOHN A.
Rating:
5.0
Customer did not leave a comment.
EDUARDO B.
Rating:
4.0
The reservation process was a nightmare and not being able to confirm that the truck will be there until 48 hours or less was unacceptable. The truck also had less of a quarter tank of gas which was a real inconvenience. But the location was fine and the people were fine. For a 15 foot truck cover it sure sucked down the gas. It was almost $700 in gas to get to my location.
Martin M.
Rating:
5.0
Customer did not leave a comment.
Shameka G.
Rating:
5.0
None. They were great!!
JARVIS A.
Rating:
3.0
Customer did not leave a comment.
Nicholas D.
Rating:
4.0
Customer did not leave a comment.
Dyniah O.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
xiomerki C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hans M.
|
Overall Experience
Rating:
5.0
The staff do a great job
Sherrie W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ursula C.
|
First Impressions
Rating:
5.0
Keith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn’t do enough to help. Moving is so stressful and they go out of their way to make it easier. Thank you so much.
Carol H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hayley H.
|
First Impressions
Rating:
5.0
The whole staff was great, polite, and professional. Everyone deserves a raise.
WESLEY P.
|
Overall Experience
Rating:
3.0
Always had to ask to have door open to access
coleen a.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nita I.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aisha W.
|
Overall Experience
Rating:
5.0
This location seemed to be well run and busy.
James J.
|
First Impressions
Rating:
1.0
Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month.
When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. .
I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life!
To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!
KIMBERLY M.
|
Overall Experience
Rating:
5.0
I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE
SHIRLEY R.
|
First Impressions
Rating:
5.0
Everything was great
Henry F.
|
First Impressions
Rating:
5.0
Keith gave me excellent service and was very helpful.
Haywood J.
|
First Impressions
Rating:
5.0
The staff was always very helpful and courteous. Went above and beyond!
Tracy B.
|
Overall Experience
Rating:
5.0
Great customer service
MORRIS J.
|
First Impressions
Rating:
5.0
This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!
DEBRA C.
|
Overall Experience
Rating:
5.0
The employees at this Uhaul location go above and beyond to make sure customers are taken care of!
Tracy B.
|
First Impressions
Rating:
5.0
very friendly and efficient!
Tracy B.
|
First Impressions
Rating:
5.0
Taheem was AWESOME!!
APRIL H.
|
Overall Experience
Rating:
5.0
Very friendly and easy to work with. Great facility.
Tyler Y.
|
First Impressions
Rating:
4.0
Management staff was helpful snd friendly on ever visit
Victoria R.
|
Overall Experience
Rating:
5.0
Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.
Nathanael W.
|
Overall Experience
Rating:
5.0
I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)