Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my favorite Uhaul location to rent from. Everyone is very friendly and helpful. I'd recommend this location for any vehicle or trailer before going elsewhere!
Robert B
Rating:
5.0
Natasha is the best. Runs a tight ship.
Chris F
Rating:
5.0
Customer did not leave a comment.
Roman K
Rating:
5.0
Lillian was Great nice staff
Michelle L
Rating:
5.0
Customer did not leave a comment.
GERALD M
Rating:
5.0
everyone was very professional and knowledgable
JOHN H
Rating:
4.0
Customer did not leave a comment.
Caitlin H
Rating:
1.0
Long lines and not my preferred location; I was switched last minute.
They couldn’t find our truck so they switched us to another but didn’t give us new paperwork. Gas was on 3/4 not full so we filled to 3/4 and got charged for the extra.
JAMIE H
Rating:
5.0
The original pickup location did not have any trailers. Uhaul had to get a secondary location which worked well.
JOHN S
Rating:
4.0
Great experience.
Robert B
Rating:
4.0
Customer did not leave a comment.
Sahil w
Rating:
4.0
Customer did not leave a comment.
KERRI P
Rating:
2.0
I’ve never had a problem at this location, I always picked this location over the others in the area and never had any complaints until this time picking up the trailer the man checking me out was great. When I returned the trailer the woman said I would be getting a receipt emailed in a few minutes and those few minutes turned into 3 hours, she never checked the trailer as returned I had to call uhaul 3 times because the local uhaul I rented from wouldn’t answer the phone. They tried calling the local UhAul as well and if I wouldn’t have gone thru all this I would be getting charged an extra day because of her not doing her job.
John M
Rating:
3.0
Person over the phone said there was only one trailer. They had like 10 and many sizes. We didn’t need the monstrosity we ended up with but according to the phone person that’s all that was available for a 100 mile radius. Which I find extremely hard to believe. We have 3 uhauls closer to our home would love to have grabbed one closer. So update your info on inventory. The person inside just did their job and got us in and out quick and what we had ordered in the system no questions asked. Kind of wish they asked about the size of trailer and offered smaller ones they had granted we didn’t need that thing that big. We just didn’t know they had so many available out back hidden from view so of course we didn’t ask because we couldn’t see them.
AMBER-LYNN S
Rating:
5.0
Customer did not leave a comment.
GREGORY J
Rating:
4.0
I have several times from the south Boulevard U-Haul and have always been very satisfied with all of my rentals. The employees are very nice and helpful.
TEXANN L
Rating:
5.0
Customer did not leave a comment.
EDWARD A
Rating:
5.0
Everyone who works at this location was a pleasure to deal with. I made many trips to this location to check out what truck to go with and to get moving supplies. I was always treated like family. The ladies who I dealt with in store, the owner Curtis and especially Josh all helped make the process of moving a long distance much easier. They were knowledgeable, friendly and reassuring which all helped ease my mind of driving a 26 foot uhaul. I would recommend this location because of the staff.
Colin T
Rating:
4.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
I came in on June 10th, and the staff were super helpful connecting the trailer to the 15ft truck I rented. They helped me with driving my car up onto the trailer and were very thorough on hooking everything up and securing my car. Very knowledgeable about driving with a big setup I had, and I got to my new state safely thanks to these guys. Thank you!
Marie Z
Rating:
4.0
Check engine light on entire
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
CHARLES B
Rating:
5.0
Natasha B at the south blvd location so helpful and efficient. She turned an extremely stressful and chaotic situation into a calm coordinated experience. Thank you so much!
TISHAWANNA A
Rating:
5.0
Very pleased with service great price
JAMES S
Rating:
4.0
The lady who checked me in and attached the trailer was nice and helpful. When we started loading the trailer, it appeared the trailer had not been swept out prior to my pick-up. No big deal, but I wouldn't say it was clean.
THOMAS T
Rating:
1.0
The trailer had oil on the floor. It damaged the wood I was hauling. I want refund !
Paul S
Rating:
5.0
Customer did not leave a comment.
VINCENT C
Rating:
3.0
Customer did not leave a comment.
Chris C
Rating:
5.0
Customer did not leave a comment.
MATTHEW W
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
Very cordial and professional staff.
LAWRENCE F
Rating:
5.0
Customer did not leave a comment.
STEPHEN H
Rating:
5.0
Customer did not leave a comment.
ROBERT F
Rating:
5.0
Customer did not leave a comment.
MARSHALL B
Rating:
5.0
None
CHRISTOPHER H
Rating:
3.0
Customer did not leave a comment.
NICHOLAS B
Rating:
5.0
Excellent service. In and out quickly. Best haul experience to date.
DANIEL L
Rating:
5.0
Friendly and knowledgeable. In and out quickly, which is priceless!
CLAUDE S
Rating:
4.0
Windshield was dirty. But cab and truck were great!
Randall H
Rating:
3.0
if your going to set-up a contract with a customer you could have had the equipment brought to your location. instead we had you drive an hour away to pick it up.
MARY W
Rating:
5.0
Customer did not leave a comment.
DAVID N
Rating:
4.0
Customer did not leave a comment.
Jameel T
Rating:
5.0
The staff is pleasant and professional. The location is convenient. We'll be back.
James W
Rating:
5.0
Person checking out & attaching the trailer was very efficient & knowledgable
DAVID C
Rating:
2.0
Attendant was rude. Was not treated like a customer
MARK H
Rating:
5.0
Curtis was really good and easy thanks
TIMOTHY M
Rating:
5.0
I want to thank U-Haul at Klett Automotive 58 S Dixie Hwy, St. Augustine Fla also. They were extremely helpful with providing me the U-Haul truck and car transporter to get my broken-down vehicle back to Charlotte NC. The man and woman who own the shop were EXTREAMLY helpful and understood my dilemma of getting back to Charlotte NC. Please acknowledge them in this review.
Robert B
Rating:
4.0
Customer did not leave a comment.
TIMOTHY W
Rating:
5.0
The people were very nice and answered all my questions. Check in was easy.
ALICE M
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
I originally made a reservation for a trailer at your Steel Creek location. This reservation was through the 800 number listed on line. I arrived at the Steel Creek location and was told they had my reservation, but the trailer was not there (someone else had it). I am not sure why there are double booking for rentals. Apparently this is a common occurrence. The sales guy was able to find a trailer at another location and another reservation was made. I do not recall the sales guy's name, but he was very helpful. I then proceeded to the other Uhaul location on South Boulevard (Charlotte). I was met by a young lady (Janiya) who was equally pleasant and helpful. I was able to rent the trailer from this location. The sale employees were great to work with. The only issue is the reservation aspect.
ROBERT T
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
3.0
Make sure someone's there too get them in and out at a suitable time
NATALIE T
Rating:
5.0
Customer did not leave a comment.
Thomas A
Rating:
4.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
3.0
Customer did not leave a comment.
LLOYD D
Rating:
5.0
Employees great overall experience an A+
KAMARA S
Rating:
5.0
Solid Team
KEVIN W
Rating:
5.0
This is the 1st Uhaul location I have ever visited and was greeted and assisted quickly. Great customer service and knowledgeable staff.
SHAY C
Rating:
5.0
Customer did not leave a comment.
Kevin W
Rating:
1.0
I drove fewer than 10 miles, added $4 worth of gas, and was charged $64 for 8 gallons of gas. That is fraud.
MATTHEW L
Rating:
3.0
I don’t know what you do can do to make it better for the next customer. The e quipment was very clean.
BOBBY J
Rating:
3.0
Better vehicles would be nice, truck was extra rickety upon pickup.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
3.0
My truck I rented the door leaks all over my legs while driving when raining, Woman at front desk is too assertive
BRETT C
Rating:
5.0
When I'm in need of a truck rental or trailer rental I always use the South Blvd. location. The girls at the check-in desk are very knowledgeable and helpful.
Robert B
Rating:
4.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Excellent service and friendly staff
BRETT A
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
3.0
Let me know ahead of time if there’s no utility dollies.
NEVILLE K
Rating:
3.0
Customer did not leave a comment.
TERRENCE C
Rating:
5.0
Customer did not leave a comment.
Kelly T
Rating:
3.0
Customer did not leave a comment.
BELINDA P
Rating:
5.0
Super easy in/out, return area is well-marked and the checkout process literally couldn’t be easier.
Bryan B
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
CHAO G
Rating:
5.0
Great customer service.
Mubera M
Rating:
5.0
Customer did not leave a comment.
RENIE K
Rating:
5.0
Customer did not leave a comment.
SCOTT R
Rating:
5.0
Great service!
Michal G
Rating:
5.0
Interior of the trailer has some broken wood and rubber bumpers designed to protect items resting against the outer walls. These should be replaced or repaired. On this particular trailer.
JOHN H
Rating:
5.0
Customer did not leave a comment.
Eric R
Rating:
5.0
Customer did not leave a comment.
CODY G
Rating:
4.0
Customer did not leave a comment.
ROBERT F
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
Very helpful on the phone and in person. Professional and efficient. Clear on communication and made sure I understood the complete process.
ERIC K
Rating:
1.0
The truck that I had transmission would slip out of gear while driving on the highway . Told the office about it but didn’t seem to care
Lamar H
Rating:
5.0
Excelente Servicio
JORGE F
Rating:
5.0
Customer did not leave a comment.
Scott R
Rating:
5.0
Customer did not leave a comment.
MELISSA M
Rating:
5.0
Customer did not leave a comment.
LORNA B
Rating:
5.0
Mirror on passenger side was difficult to see and adjust. I mentioned this to U-haul attendant upon check-in.
Marc S
Rating:
5.0
Customer did not leave a comment.
BRIAN R
Rating:
5.0
Customer did not leave a comment.
RENIE K
Rating:
5.0
Customer did not leave a comment.
DOUGLAS B
Rating:
4.0
The customer service was poor, the staff wouldn’t work with me on a 30 minute delayed drop time. They had plenty of inventory upon arriving, it was just terrible customer service. You guys can do better.
CHRISTIAN B
Rating:
4.0
Customer did not leave a comment.
MOSES G
Rating:
1.0
Customer did not leave a comment.
Sierra S
Rating:
5.0
Natasha B. was extremely helpful, professional and patient as she was the only person wounded the office. She apologized for the wait and concentrated on my request during my time with her. She is an excellent employee.
ARTIE N
|
First Impressions
Rating:
5.0
My move out date was on 01/31/25
ERICA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carissa C
|
Overall Experience
Rating:
4.0
Friendly staff
Mark M
|
Overall Experience
Rating:
1.0
I have never had so many problems ever with a UHAUL storage facility. When Mr. Micheal was there is was very professional. This GM is very unprofessional and some of his team are not professional as well. I will never recommend anyone to go to South Blvd. Location. I am so glad to be out of there. They can say what they want to about me it is perfectly fine but I know I was a woman of my word when I paid my bill and explained every to them when I had a situation. I will never recommend anyone to this UHAUL and where that GM goes do not put your things in any storage he is at. I do not care how long he has been with Uhaul company. This GM does not know how to operate this facility professionally. They do not smile , they hang up the phones, they don't answer, they ask you if you in default around other customers. Smh thank God I'm out!!!!
Melissa L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YOLANDA H
|
Overall Experience
Rating:
3.0
Staff was friendly and accommodating. No air in indoor facility, water damage in outdoor unit, semi truck blocking way and not moving which was frustrating because we had movers we were paying by the hour.
Bryanna M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie U
|
First Impressions
Rating:
5.0
I'm very gratefull for all the help we received from Mr. Washington, and all the U-Haul staff at South Boulevard. Mr. Washington was always nice, gentle, and very helpfull. Thank you so much, you all. 100% recommended.
Yaneidi G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernestine B
|
Overall Experience
Rating:
1.0
Closed storage … no compensation …. Reserved at another facility weeks ahead of time and when the day came to move in they claimed they didn’t have space was forced to find storage elsewhere …. Had to rent a truck to move things from storage that closed and had t pay full price even after driving around looking for where to store my belongings since my reservation wasn’t honored … I don’t see myself using Uhaul again
William T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise K
|
Overall Experience
Rating:
1.0
They gave me a raggedy truck…. One of the people on the phone was rude a didn’t know how to communicate. It was kind of hard to get my stuff because a lot of people was trying to move out since we were forced to move due to the city. The same unit I got from U-Haul I went to public storage and it was $100 cheaper inside a building climate controlled.
Euricka H
|
Overall Experience
Rating:
2.0
I was forced to move out because they were removing the building I was using and didn't offer me any alternatives. I was forced to rent a trailer to remove my contense and the sales person assisted me by slouching back in a chair with an attitude showing no respect for the customer. I will not be back!
Kelly C
|
Overall Experience
Rating:
4.0
The automatic lighting came on and off in the storage area, meaning we were packing storage in the dark about half the time. Security was just fine.
TAMI W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy W
|
First Impressions
Rating:
5.0
MR Keith washington is one of the best customer service provider
JOSE R
|
Overall Experience
Rating:
3.0
We are having to vacate our storage unit because UHaul is shutting it down. Wish we had known earlier than 30 days notice that this was going to happen. We liked the location and it was accessible but that doesn't matter if the unit is no longer available. You can do better than giving someone 30 days to move to another location.
James M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Allene d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfonso C
|
Overall Experience
Rating:
4.0
During move in staff was very helpful and was very positive
Christopher M
|
Overall Experience
Rating:
5.0
The manager and his staff was very kind and good
ARLENE B
|
Overall Experience
Rating:
5.0
Keith and his staff were very courteous and professional. They were helpful in my time of need.
Thank you so much
Sonya W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dimetrius s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sarah c
|
First Impressions
Rating:
5.0
The general manager Keith is a nice guy, professional and very courteous. I am big on customer service and because of my interaction with Keith I will recommend this specific location to my friends and family.
RACHEL A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
AYASHA B
|
First Impressions
Rating:
5.0
No additional comments.
chris h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRITTANY H
|
Overall Experience
Rating:
5.0
I cannot thank the employees enough for helping me find my things and assist me with the movers who decided to leave my belongings there without informing us ahead of time. Thank you again 💓
MARIE P
|
Overall Experience
Rating:
5.0
Keith Washington is the Manager for good reason . He is professional, helpful and knowledgeable about the rental trial and storage units .. my truck was ready when I arrived .. the entire staff at this location were kind helpful and hardworking they really were busy and all of the employees seemed to work together to get the customers served . Even waiting in line I was cool with it bcs I could see their hustle to get us moving as quickly as possible ..my experience I must say was perfect from start to finish I dislike moving but this uhaul location made a tough job easier . Thank you Keith and your entire Staff!!
Tenéa C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justin W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lewis B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer M
|
First Impressions
Rating:
5.0
Excellent service. Staff was exceptionally polite
Lewis B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Stephanie H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Celine M
|
Overall Experience
Rating:
2.0
They over charged me for a uhaul
Celine M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel B
|
Overall Experience
Rating:
5.0
Everyone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!
JACQUELINE Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnny C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEATHER C
|
Overall Experience
Rating:
1.0
The advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails
Tara W
|
Overall Experience
Rating:
5.0
I had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I’ve navigated as a customer. I’ll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it’s been a pleasure. Chris Simmons 410-428-0002
CHRISTOPHER S
|
Overall Experience
Rating:
5.0
Mr. Keith was a very nice manager Thank him so much
dorris G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DOMINIQUE D
|
Overall Experience
Rating:
4.0
Keith the GM was great at all times.
james c
|
Overall Experience
Rating:
5.0
Keith was a very helpful representative.
ELIZABETH G
|
First Impressions
Rating:
5.0
Manager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!
Robin l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIMMY S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Chad D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dyniah O
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
xiomerki C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hans M
|
Overall Experience
Rating:
5.0
The staff do a great job
Sherrie W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ursula C
|
First Impressions
Rating:
5.0
Keith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn’t do enough to help. Moving is so stressful and they go out of their way to make it easier. Thank you so much.
Carol H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hayley H
|
First Impressions
Rating:
5.0
The whole staff was great, polite, and professional. Everyone deserves a raise.
WESLEY P
|
Overall Experience
Rating:
3.0
Always had to ask to have door open to access
coleen a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nita I
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aisha W
|
Overall Experience
Rating:
5.0
This location seemed to be well run and busy.
James J
|
First Impressions
Rating:
1.0
Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month.
When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. .
I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life!
To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!
KIMBERLY M
|
Overall Experience
Rating:
5.0
I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE
SHIRLEY R
|
First Impressions
Rating:
5.0
Everything was great
Henry F
|
First Impressions
Rating:
5.0
Keith gave me excellent service and was very helpful.
Haywood J
|
First Impressions
Rating:
5.0
The staff was always very helpful and courteous. Went above and beyond!
Tracy B
|
Overall Experience
Rating:
5.0
Great customer service
MORRIS J
|
First Impressions
Rating:
5.0
This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!
DEBRA C
|
Overall Experience
Rating:
5.0
The employees at this Uhaul location go above and beyond to make sure customers are taken care of!
Tracy B
|
First Impressions
Rating:
5.0
very friendly and efficient!
Tracy B
|
First Impressions
Rating:
5.0
Taheem was AWESOME!!
APRIL H
|
Overall Experience
Rating:
5.0
Very friendly and easy to work with. Great facility.
Tyler Y
|
First Impressions
Rating:
4.0
Management staff was helpful snd friendly on ever visit
Victoria R
|
Overall Experience
Rating:
5.0
Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.
Nathanael W
|
Overall Experience
Rating:
5.0
I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)
Melanie M
|
Reservation
Rating:
5.0
Uhaual made my whole move a positive experience.
Richard J
|
Overall Experience
Rating:
4.0
Hours is not 24 hours another then that everything was good. Thanks