Hire more associates, this location is great and every time I rent equipment, there are 1 to 2 associates and I have to wait an hour before I'm helped.Sonia T.
Customer Reviews for U-Haul Moving & Storage at South Lake
Morrow, GA 30260
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.diallo D.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.Leonard L.
Customer did not leave a comment.LaDonna D.
This was a horrible experience . I will choose budget rental over this place anyway . They scammed me on gas in Georgia and when I dropped it off in Mississippi they were so rude and wouldn't listen that I got fed up and leftJamie E.
Customer did not leave a comment.Edwin P.
Customer did not leave a comment.Son L.
You need at least 2 people. At the counter to help customers coming in to purchase a Rental i waited about 20-30 minutes because you only had 1 CSR at the counter.KIMBERLY S.
Well first, I was supposed to pick up the night before at a different location. The first location had not staged the truck even though it had been reserved days in advance. I called the regional office and they found me a uhaul at the Morrow location the day after I was to pick up my truck. This location had one person at the desk to help people, and there was a line. I called before leaving and was on hold for 45 minutes. This is the time it took me to arrive and stand in line before the check out button showed on the uhaul app. I was unable to purchase a box I wanted to pick up as well because of time constraints. The truck was in good condition and clean though.Brandon C.
Interior of can was free of bulk trash but not â€œcleanâ€ â€¦debris and other trash in cup holders â€¦ equipment overall was on its last leg , drives poorly , exterior damaged moderately.. first time I've received equipment in this poor condition but will use uhaul again as I believe this was a one off experienceTIFFANIE P.
Used the mobile App this time.. Everything went smoothly. Picking and returning the vehicle was a breeze.Doreen J.
Customer did not leave a comment.GRANT H.
The customer service team at this location was excellent and on point. If I had to do it all over again I would because of this staff. Thank each of you for your pleasant attitude.Charlotte J.
Customer did not leave a comment.EZRA S.
Had reservation for 7 am on 04/30/222. Did not get rental until 7:45am causing me to loose the helpers I had got to help me with moving. Truck coolant light was on and was accused of using dolly and blankets and clerk tried to charge me for them. Clerk was very rude when truck was returnedLanaifran B.
Nothing , everything was perfect from checking in to getting the truck to returning .Alonzo L.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Charlene W.
The whole process from pick up to drop off was a breeze I cannot believe how Smooth things wentpaul P.
Customer did not leave a comment.Shaneka B.
Continue to provide the excellent customer service that you presently give.Andrea M.
Customer did not leave a comment.Corey H.
My experience with this location was a NIGHTMARE!! I had a reservation set up for 9 in the morning and I got there at 8:50 and they told me my truck was not there. I was told to come back at 12 and another one would be there. I went back at 12:30 and my truck was there but he tried over changing me for the truck. I argued with the gentleman and he began to laugh at me. Come to find out from corporate that the reason why my truck wasn't there to begin with was because someone canceled my reservation at 8:10 that morning when I was supposed to be there at 9. Looks to me like they gave my reserved truck to someone else. I also tried calling the General Manager about the problem and he never called me back. I do not recommend this store. Go there at your own risk. They are very unprofessional, I hope U-Haul corporate does something about this store.Brett P.
They tried to charge more on gas when I took the truck with less gas and brought it back filled up , but I had to make it clear to them, their manager was asking if I needed a refund, instead of doing his jobPaschal A.
Customer did not leave a comment.Maleika B.
Customer Service, we were told we could access our boxes before they shipped. We needed to put some last minute stuff in there that we ended up having to throw away because nothing else could fit in our car safely. We drove 20mins to not find our boxes where the Rep. Herb that rushed us off the phone said they would be. Everything arrived at our new location just fine but having to throw away things we needed to have to replace them is a waste of time and money especially seeing as to how much we spent overall to use this service. Being a human being just goes a long way, especially during moving in general let alone moving across country which is one of the most stressful events of our lives.LEOCADIO M.
Customer did not leave a comment.Patrick A.
Love this Uhaul. Nice professional ppl serving the community.Trinia C.
This was the cleanest and newest truck I have ever rented from Uhaul.Sonia T.
Customer did not leave a comment.Corey H.
Customer did not leave a comment.Katrena B.
There a rip off saying it's 19.95 but .99 cents per milleage $69 for less than 2 hours is crazyREnee H.
Excellent accommodation to meet my expectation and needs.Dalstar R.
Service was great truck transmission needs to be checkedKENNETH H.
Customer did not leave a comment.urhura U.
So far so good that's why I come to you all.yashicia M.
Customer did not leave a comment.Yvonne M.
Keep doing GreatGregory H.
Pickup was on empty. Smelled like cigarettes.Brianna M.
Customer did not leave a comment.JEFFREY F.
Excellent customer service...Thanks!!!Sonia T.
Customer did not leave a comment.Ahmad S.
I reserved a reservation online and when I got to facility with my things they didn't have the unit that I reserved. So I had to get a smaller unit and go somewhere else and get another unit causing me time and extra money for gas and the unitBrandyn C.
Customer did not leave a comment.LAJOYCE K. | Overall Experience
Customer did not leave a comment.zedrick W.
Customer did not leave a comment.Wade T.
Customer did not leave a comment.ERICA E.
Great staff and very helpfulGwendolyn B.
Customer did not leave a comment.Alisha B.
The customer service representative was very informative and friendly. The storage was smaller than expected so I had to get 2 storages because they were out of what I needed at that locationCatherine C. | First Impressions
The manager is rude. She has poor customer service skills.Charlotte M. | Overall Experience
Customer did not leave a comment.Stephen H.
The customer service I received from Jeremiah was outstanding. I would definitely recommend using them.Joshua S.
The customer service I received with Ricoh and Jeremiah was excellent. I would definitely recommend others to use this facility for their storage or u-Haul needs.joshua S.
The equipment was clean but the truck need alignment bad so it was a bad experience with the truckASHELY T.
The processing time prior to getting the rental.Tekeya T.
Customer did not leave a comment.Anthony M. | Overall Experience
Customer did not leave a comment.Halona B. | Overall Experience
Customer did not leave a comment.Jesus A.
God Bless Americajohnson s. | First Impressions
This was the worst experience I've had using Uhaul. I initially had a reservation for the Forest Park Location and received a call the next day saying the truck had been stolen off the lot the previous day. I feel like they probably just overbooked themselves and didn't have enough trucks. This was the first inconvenience. After this I have to drive further to the Morrow location. I received a truck. After transporting furniture on the first trip the car started leaking antifreeze within the cabin!!!! Had to end up parking the truck with delayed my move even more. I had people helping me with my move which inconvenienced me even further. Road side assistance took hours to come pick up the truck. I had to end up renting yet another truck. Management did not seem very concerned. When I asked to speak to the store manager I was told he was assisting other customers. I spoke with the assistant manager who assured me that he would relay the message to the store manager. When I returned the second truck I was told I would not be charged for the initial truck that broke down. I check my credit card statement and charged me for the first and second truck AND overcharged me gas. I know that the gas was at the same point where it was when I got the truck. I really needed more time, but I returned the truck out of pure frustration. I will definitely be using Penske or another service for future services. I need someone from corporate to reach out to me ASAP!!!!Ashley M.
Stop discussing issues in front of the customer and be more knowledgeable about moving and packingDomonique W.
Customer did not leave a comment.Mona L.
Customer did not leave a comment.Sharon J. | First Impressions
Customer did not leave a comment.Radhiya R.
Customer did not leave a comment.Bri R.
Knowledgeable and helpfulPamela F. | Overall Experience
Hire more people. I was waiting in line for 43 minutes.Sonia T.
Customer did not leave a comment.SAIDU B.
Customer did not leave a comment.EDGARDO N.
Customer did not leave a comment.DESTAUNI W.
Customer did not leave a comment.Christoper R.
I was charged a late turn in fee when I turned the truck in over 24 hours earlyAlicia R.
Customer did not leave a comment.Patrick G.
Customer did not leave a comment.John A.
Great service at this location.Charlotte Jeanea G.
Customer did not leave a comment.Jhada G. | Overall Experience
Thank youWENDY D. | Overall Experience
Totally awesometavris S.
For my first time renting from uhaul my experience was okay just didn't get the real understanding of the renting cost and what would i be getting in return back on my card .when told the trucks was for 39.99. For a day i only use it for like 5 hrs and onky went over like 3 miles over my usage and was charge and only gave back little. The truck wasn't all that great either the steering was bad off it need an alignment ...it was clean just the steering was bad.Teneries T.
Customer did not leave a comment.leondo J.
Another excellent, efficient experience. This uhaul location shows consistent excellent service no matter who's working and no matter which shift. Officially on the level with Chikfila. Keep doing whatever you're doing.Damon D.
Customer did not leave a comment.EDGAR R.
Customer did not leave a comment.HAKEEM G.
Customer did not leave a comment.Marion L.
Customer did not leave a comment.Ashley J.
Other than my furniture having mold on it because I thought all of the units were climate control. The staff was wonderful about helping remove the molding furniture.Shinita F. | Overall Experience
The only thing I didn't like is that the truck was not already fill with gas, and I didn't like all those hidden feesDenitvas P.
Friendly staff Even though we had a last minute reservation they made sure we got everything we neededReginald M.
Customer did not leave a comment.Jemorie N. | Overall Experience
Customer did not leave a comment.lekisha h. | Overall Experience
Customer did not leave a comment.KENNETH A.
The staff was great!!! They assisted me with everything I asked forShinita F.
Customer did not leave a comment.james v. | First Impressions
Customer did not leave a comment.ALYDIAN S.
Customer did not leave a comment.James W.
Customer did not leave a comment.Latoya B.
I made a reservation at another location. I got a text that I was supposed to go to a different location to pick up the truck. I had confirmed the reservation the day before. When I got there ,there was not a truck. The woman was really helpful in finding me a truck, She even called the other location,and they had the truck ready when I got there. If you make a reservation 4 days in advance, you should be able to pick up a truck, not run all over town trying to find one. I had help lined up, and I had an 10 hour drive,after I got it loaded. I might think twice about renting another truck,when you make a reservation,you think it should be ready when you get there.DAVID L.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Dale D.
Did not open on time (10 minutes late) and never apologized for keeping us waiting.Nancy H.
Customer did not leave a comment.BELERIA M.
Great customer service and friendly atmosphere. Vehicle was clean.Chandra J.
Can't think of the gentleman name but he was really great help with everythingCONCHETTA W. | First Impressions
Four pair of my shoes were stolen and no cared to look at the cameras at all no help what so everTynesha P. | Overall Experience
No sir.EDMUNDO H. | First Impressions
Customer did not leave a comment.Anjelicia M. | Overall Experience
Customer did not leave a comment.tabitha g. | Overall Experience
I was never sent an email for the reservation and my receipt wasn't emailed to me as they have been when I have used uhaul. The truck was clean but had no gas when I pick it up and it used a lot of gas for the few miles I traveled. I still haven't received my refund and the truck was returned on time with gas in the truck I will not be using this location againCHARVIN H.
The employee that assisted me was very courteous, knowledgeable and kind. He got me in and out expeditiously with no problem.MIGNON J.
Customer did not leave a comment.SHAVEDA L. | First Impressions
Get customer servicePHILISTIA S.
Customer did not leave a comment.CYNTHIA P.
Wonderful staff!DEJUNA R.
Customer did not leave a comment.jaylen p. | Overall Experience
Customer did not leave a comment.TAYARDA M.
Customer did not leave a comment.Princess B. | Overall Experience
Shady, despicable, and unethical practices at this morrow location. The employees are all racist and combative. Beware - The store manager/ owner is related to the regional owner operator. So, any disputes that are presented will be considered bias and ignored. They steal customers money , they lie, they are just bad for business.BRADLEY C.
The experience was very smooth and uncomplicated. The vehicle was waiting for me just promised and the staff was prompt and courteous. Thanks to all.Jeff D.
The guys there are also excellentJOHNATHON K.
Customer did not leave a comment.Lyndale C. | Overall Experience
Customer did not leave a comment.CANA-MORIAH B. | First Impressions
The man that helped us check in had great customer service. When we first came in we were not greeted and waited for awhile for assistance when it was at least 4 people behind the counter.Miki M. | First Impressions
Customer did not leave a comment.ALLESHA M. | Overall Experience
Customer did not leave a comment.KANIYA S. | Overall Experience
Due to location of my unit, it was to far to get to & over priced for the size!Letitia B. | Overall Experience
Customer did not leave a comment.Loretta B. | First Impressions
Customer did not leave a comment.RICHARD S. | First Impressions
Customer did not leave a comment.LINDA R. | Overall Experience
Customer did not leave a comment.LaDonna B. | First Impressions
Customer did not leave a comment.rikayla l. | Overall Experience
Customer did not leave a comment.Doris R. | First Impressions
This location is the worst! I have never dealt with more unprofessional people when it came to uhal and I’ve use your service when ever I move. I went in a requested a storage room which the next day when I came back to put my stuff in my storage I thought to get a bigger unit which was a extra $72.75 Well I end up having to go back to the original storage because the one they try to transfer me to was the last one up a size but it was already taking just not in the system. So I was told my money will go back to my card which did not happen. My next bill came up which I was already out the unit I didn’t keep it for the next month I already moved. So I called them the day the bill me and advise them hey miscommunication I’m not in that unit anymore and you guys just billed me. They agreed to refund me my fee that was charged which was the 58.00 and I ask them about my $72.75. He told me because it was a credit . When it was a payment off my card they can not refund me back my money which I was told it would be. Then he got out of character with me because of the question I was asking (Jeremiah Scoville) which made me angry because I tried to be as nice as I could but you want to make me the issue because I ask for a manager and ask you to get him on the phone and you tell me that’s not your job! Then proceeded to tell me you don’t have a button that will refund me my money it’s just in the system as a credit and the amount will just stay with uhal and I can use it at all. That’s do not even make Any sense!!! At all. You guys need to do a audit on the money they have brought in at that location as well as have unit occupy but not in your system because I went to a different Uhal and was told that was not correct and to reach out to cooperate. I file a disput with my credit company but I will not ever go back there !Quanetra E. | Overall Experience
I loved my 2 years stay at Uhaul of Morrow!!! My belongings were well secured and I didn't have any major issues. The General Manager Jeremiah Scovile is the best to ever do business with! He cared for all of my storage and moving needs!Shanta A. | Overall Experience
Customer did not leave a comment.Steven T. | Overall Experience
My refrigerator was full of mold but otherwise everything else was good.Irene L. | Overall Experience
Customer did not leave a comment.brittany h. | First Impressions
Customer did not leave a comment.Chantrell D. | First Impressions
Customer did not leave a comment.KANIYA S. | First Impressions
Customer did not leave a comment.RANDY M. | Overall Experience
Customer did not leave a comment.Debra H. | Overall Experience
Customer did not leave a comment.Tiffany S. | Overall Experience
Well lit & secure facility, climate controlled, conveniently located, and hours are great!! The staff are really nice!consuelo c. | First Impressions
All phases are excellentMarcus T. | First Impressions
Customer did not leave a comment.Sophia H. | Overall Experience
Customer did not leave a comment.MAHMUD C. | First Impressions
Customer did not leave a comment.Felicia L. | Overall Experience
Customer did not leave a comment.JAMES E. | Overall Experience
I did not move out or authorize anyone to move out on my behalf. I have paid my fees and was not contacted about any problems so im confused about why i am getting this surveyracquel g. | Overall Experience
ThanksDONTREALE B. | First Impressions
My experience was great until the moving day. My truck wasn't ready because customer hadn't returned it but unnecessary sacrifices had to be made on my end and NO MERCY was shown when it came to it being justified by U Haul. Ma'am its company rules???tracy c. | Overall Experience
Customer did not leave a comment.Shayla W. | First Impressions
Customer did not leave a comment.Keith M. | Overall Experience
want to think Jeremiah and his wife very good peopleMack G. | Overall Experience
Customer did not leave a comment.TAMMY J. | Overall Experience
Customer did not leave a comment.Pamela C. | First Impressions
Customer did not leave a comment.Pamela A. | First Impressions
Customer did not leave a comment.ANTHONY M. | Overall Experience
I wish it was 24 hours or later hours to help late workers but i love Uhaul and the clean facilitiesKIARA W. | First Impressions
Correction I cleaned out my storage on 11/14/2021 because the office was closed I had to call customer service who was rude and did not help me with my move out concern.Nicole B. | Overall Experience
Customer did not leave a comment.MELVIN F. | Overall Experience
Customer did not leave a comment.kevin b. | Overall Experience
Customer did not leave a comment.BRADFORD F. | Overall Experience
The staff member that dealt with my case was on point and definitely took his role as Customer Service Representative seriously.farrad f. | First Impressions
Very good customer servicemarcie w. | Overall Experience
Customer did not leave a comment.Shontavia J. | Overall Experience
Customer did not leave a comment.Dominque H. | Overall Experience
Your staff member were rude and nee to be written up. He has No Respect.Sarah W. | Overall Experience
I was happy with the fact that I only rented a storage for seven days and I was still charged the full amount. I expressed my concerns with the representative at the location but was unhappy with the answer, I will still be charged the full amount. I think this is wrong and we should be at least given back some of our money.Dominique B. | Overall Experience
Customer did not leave a comment.EUNECA F. | Overall Experience
The experience was amazing Levi's Customer service was excellent! Only bad thing is I hate that when you go online and make a reservation it makes you think you locked in a unit but you didn't, they could still sell out. So make sure you call and check and then go up there to finalize paperwork to officially have the unitJon-Sheree M. | First Impressions
Staff was the worst, I arrived every morning to grab my work things and got accused of sleeping in a unit. No one asked me anything nor called just put a lock on my locker because of what some one assumed. Terrible experience, had to miss a whole day of work changing my things to another storagemarcal e. | Overall Experience
Jacob made sure things was right for me and my familyJennifer E. | Overall Experience
Customer did not leave a comment.Rachel S. | First Impressions
Paid for 24 houfRicky H. | First Impressions
Customer did not leave a comment.Kathlene T. | Overall Experience
Customer did not leave a comment.Lora B. | Overall Experience
Customer did not leave a comment.jeannette j. | Overall Experience
Customer did not leave a comment.Julie G. | Overall Experience
The way I was helped at this location was some of the best service I have ever had. I will tell all my friends and family to use this location.ALICE F. | First Impressions
Customer did not leave a comment.Kiara W. | First Impressions
Customer did not leave a comment.Lisa C. | Overall Experience
Don't remember the gentleman's name was very friendly and helpfulvicky j. | First Impressions
Already paying fir a storage unit. There should be 24 access to the large aromatic doors and not just the small manual door.SEAN S. | First Impressions
Customer did not leave a comment.Edward R. | First Impressions
Jeremiah was excellent. The day we first came in the systems were down and we were on a tight schedule but Jeremiah made sure we got our storage unit and were able to get on our way. Thank you all.JEFFERY D. | Overall Experience
Customer did not leave a comment.EDWARD A. | Overall Experience
Customer did not leave a comment.Ashly M. | Overall Experience
Customer did not leave a comment.LAMAR C. | Overall Experience
Customer did not leave a comment.Nakeem W. | Overall Experience
Customer did not leave a comment.bibian n. | First Impressions
Customer did not leave a comment.Emma V. | Overall Experience
Customer did not leave a comment.linda W. | Overall Experience
Customer did not leave a comment.ELIANNA M. | Overall Experience
Customer did not leave a comment.Shirley S. | First Impressions
Customer did not leave a comment.BRANDON L. | Overall Experience
Customer did not leave a comment.Dominque T. | First Impressions
Customer did not leave a comment.Antiono W. | Overall Experience
Customer did not leave a comment.AARONIA S. | First Impressions
The Staff was Excellent and very helpful and knowledgeableKambria E. | First Impressions
Customer did not leave a comment.Jordan B. | Overall Experience
Customer did not leave a comment.Lorenzo F. | Overall Experience
Customer did not leave a comment.Yolanda T. | Overall Experience
The customer service rep Justice was extremely helpful and pleasant. I found the experience with her very refreshing because Excellence in Customer Service is rare among the younger generation.Irene L. | First Impressions
I appreciate your serviceULYSSES C. | Overall Experience
Customer did not leave a comment.ariana t. | Overall Experience
Customer did not leave a comment.SIERRA E. | Overall Experience
Customer did not leave a comment.aurryonn v. | Overall Experience
Customer did not leave a comment.Monique B. | First Impressions
Customer did not leave a comment.awdir i. | First Impressions
Customer did not leave a comment.Terri S. | Overall Experience
Customer did not leave a comment.SELENA G. | First Impressions
Customer did not leave a comment.Willie T. | First Impressions
The person who checked me out was outstanding. He listened, he cared, and he went the extra mile with explaining different items we could use while moving into our new home.Ashley C. | Overall Experience
Chris is VERY RUDE and UNPROFESSIONAL!! When I called to inform him that the amount of gas in the truck was , he was going back in forth me being argumentative and hung up in my face!!!!! I willl NEVER go there again and spend my money!!! If they are the last to have trucks a available again I will choose PENSKE or BIDGET!! I wish I could give this facility NO STARS!!!!!Arnez P. | First Impressions
When its 24 hrs sliding door should be as well.BRENDA A. | Overall Experience
Customer did not leave a comment.Myra G. | Overall Experience
The assistant manager assisted me with procuring my storage and he was awesome! He was short-staffed but he still had a great attitude and was very helpful. I think his name was Jordan.Darrel J. | First Impressions
Customer did not leave a comment.Talibah M. | Overall Experience
Gabe could not have been nicer, as well as, the other gentleman on duty. Sorry, I didn’t get his name. Restroom was relatively clean, but there was NO tissue. Fortunately, I worked it out, but yikes! In spite of, it went well.Patricia B. | First Impressions
Awesome staff that are patient, friendly and helpful. 💯TRACI M. | Overall Experience
After leaving the Forest Park location which was a AWFUL experience the Morrow location was a breath of fresh air. Justice waited on me and was too pleasant. The Forest Park location was a totally different feel. I had reserved a storage unit but the young lady at the Tara blvd location put in the wrong date in(7/21 instead of (7/25). She advised me to call and change the date or go on line. After MANY attempts to call with no answer the location closed. I then changed it on line. When I went in on (7/22) I was informed the unit was rented YESTERDAY!! He said it was because I didn't call (which they don't answer the phone) plus (7/21) was not even over! Justice at the Morrow location was so friendly and helpful and changed my experience from the totally chaos I experienced at a whole other location. She deserves a raise!!!Frankie W. | First Impressions
Customer did not leave a comment.Lawanda P. | Overall Experience
Customer did not leave a comment.EDWARD A. | First Impressions
Customer did not leave a comment.Sakeeya B. | Online Move In
Jacob, the assistant manager, assured my U-boxes would be dropped for access on Saturday, July 17th by 8am. We spoke in-person on Monday, July 12th about dropping and accessing the boxes. When I arrived to UHaul on Mt. Zion the boxes had not been dropped for access. I was informed by Justice that the boxes wouldn’t be dropped that day. The Caucasian employee stated that Jacob was only an assistant manager and couldn’t schedule for a U-box to be dropped. After two hours of Justice making phone calls, she said that they could be dropped on Sunday, July 18th by 9am. On Sunday, July 18th I arrived at the location at 9:05am to my surprise employees in the back and a line of customers in front. It is 9:23am and the location is closed. Their opening hours on Sunday are 9am. DO NOT use this location.Eboni J. | First Impressions
Everyone was very nice and helpfulDaphne T. | First Impressions
Customer did not leave a comment.RENELLE C. | Online Move In
The staff very helpful & friendly with everything. The experience was definitely the easiest part of my move.katatheual d. | First Impressions
I move out on July 1 2021 not July 9 2021!!!SHAKITA C. | Overall Experience
Customer did not leave a comment.KENNETH S. | Overall Experience
Customer did not leave a comment.Kia S. | Overall Experience
Customer service representative was efficient and very helpful as well as knowledgeable.Karen P. | First Impressions
Customer did not leave a comment.Miranda P. | Overall Experience
Customer did not leave a comment.Paula z. | Overall Experience
Customer did not leave a comment.Tim C. | Overall Experience
Customer did not leave a comment.ANDRE A. | First Impressions
Customer did not leave a comment.Demario A. | First Impressions
Customer did not leave a comment.anise c. | Overall Experience
Customer did not leave a comment.ULONCKA J. | Overall Experience
Above and beyond awesome!!Renee F. | First Impressions
Customer did not leave a comment.Kim M. | Overall Experience
Customer did not leave a comment.valeria l. | Overall Experience
Customer did not leave a comment.James C. | First Impressions
Jacob and Justice was SUPER AWESOME and Very Sweet! I came in panic mode and needed a storage and my truck I reserved all on a decent budget. And these two came through with absolutely and beyond Superior Customer Service! Thank you and I trust they will be rewarded and recognized, as the energy they displayed is almost extinct in business’s today. Thank You again to Jacob and Justice!Nita Y. | First Impressions
Customer did not leave a comment.Princess B. | First Impressions
The staff was nice and courteous however, I reserved a unit at another location. Upon my arrival to my location of choice, I was told the storage unit was not available and booked a unit at another location. Once I got the other storage location to check in and get my access card, the unit that was given to me was apparently a “ghost” unit and had a lock on it. So I then had to get another storage unit which was very inconvenient and too timely due to internal systems that were of no fault of the employees working. I encourage uhaul to examine the booking system used so that experiences such as mine do not occur.TIFFANY W. | First Impressions
Everything was good except the storage space I reserved wasn't available. So I had to pay more.Tamiko H. | First Impressions
yes of course i will it made me felt comfortable he was patient and helpfulshannon g. | First Impressions
Customer did not leave a comment.rickey j. | Overall Experience
Customer did not leave a comment.Broderick M. | Overall Experience
Jeremiah and his staff were great.Id just loss my God Father n Grand Mother.Which is why i needed storage.They had me smiling and laughing along with the other customers.I am greatful so greatful.Great service and when you're already going through you need great Customer Service.kaydrian s. | First Impressions
Customer did not leave a comment.VALENTIN N. | First Impressions
Just would like to have after hours access. Other than that the staff was very helpful and friendly. I would definitely recommend this facility.Shirell M. | First Impressions
Customer did not leave a comment.Destinee H. | Overall Experience
Good job thank youjuan r. | First Impressions
From facility to staff I never in my 3 years using Uhaul in Morrowhad any issue. If anything came up ir problem the manager and staff handled things rapidly and professionally.Julie G. | First Impressions
Excellent service compared to Fozzie’s stores. Will give this location my business before anyone.SIERRA E. | First Impressions
Customer did not leave a comment.SUZETTE B. | Overall Experience
Great customer service, accessible units. Well-lit, friendly, overall great experience.Collin E. | Overall Experience
Customer did not leave a comment.Tiffany A. | First Impressions
Customer did not leave a comment.Kim M. | First Impressions
I would recommend anyone to Uhaul it’s very convenient.phyllis b. | Overall Experience
Very kind staffaaron r. | First Impressions
The assistant manager was really help and understanding. He had his hands full but I felt like I was helped very well. Great job guy!!!!deja a. | First Impressions
Excellent customer service! The manager is amazing!!Sharnell P. | First Impressions
Customer did not leave a comment.karen p. | First Impressions
When I first got the storage unit Dante was an amazing help to me, then at the end when I was moving out, Jacob was just as amazing!!!! Will definitely use them again when needed in the future!!!!Shekinah G. | Overall Experience
The staff was super nice and helpful.Carol B. | First Impressions
The manager is a super guy knowledgeable professional and courteous very nice white American young man thank you Mr. KingROBERT K. | First Impressions
Jacob was the bestKESHA H. | First Impressions
Customer did not leave a comment.brice w. | First Impressions
Customer did not leave a comment.Shantonia T. | Overall Experience
Customer did not leave a comment.venezia o. | Overall Experience
I’ll always choose this location for my storage needs. The customer service here is top notch!!!Marshall T. | Overall Experience
Thank You for a Quality, Professional & Friendly Experience!!!!!! 😊donna M. | First Impressions
Customer did not leave a comment.Ashly M. | First Impressions
I will always use UHaul. Personnel are exceptionally helpful and personable. I felt my belongings were safe and secure. Thank you Jeremiah and UHaul.constance s. | Overall Experience
Customer did not leave a comment.Natasha C. | Overall Experience
Customer did not leave a comment.JEROME C. | Online Move In
When trying to contact the location the call always went to the reservation line. You could not get through to the office.Carl F. | Overall Experience
Customer did not leave a comment.Joshua G. | First Impressions
Customer did not leave a comment.Halona B. | First Impressions
The move out date is incorrect. I moved out on Sat May 1st, 2021. At around 10 am. They said the computer was down.janelle a. | Overall Experience
Customer did not leave a comment.sheneaka p. | Overall Experience
Everyone was amazingly courteous and helpful. Very professional.Eugenia B. | First Impressions
Customer did not leave a comment.carol p. | Overall Experience
Due to customer service I have to give you a below average.. was charged double and still waiting on a call back and a refund.Natasha D. | Overall Experience
My wife and I love this Mount Zion team from Jeremiah on down to the newest employees. They always get you squared away quickly. They also let you know options to help you save time and money. My storage always feels like home.DeWayne O. | Overall Experience
Thank you for securing my belongings.Stephanie M. | Overall Experience
Customer Service is absolutely amazing from Jacob!! I would recommend this company and facility to my university peers! Thank you!Tenesea T. | First Impressions
They went above and beyond to help.Britnay I. | First Impressions
Love the facility. Need more than one elevator.BRENDA A. | First Impressions
GreatLana L. | Overall Experience
Great customer service and super easy move in/out. Would recommend for sureRaylin K. | Overall Experience
From start to finish this experience was more than wonderful. Keep up the good work if I could give more than 5 stars I wouldtiffanie h. | Overall Experience
Customer did not leave a comment.Yvonne M. | First Impressions
I have no regrets storing my personal items here between moves .Wanda N. | Overall Experience
I have been a storage and equipment rental customer for 2 years at this location. The General Manager Mr. Scoville and his staff has been the most professional dealership that I have seen. Unbelievable customer service. Staff is very friendly and accommodating. Would definitely recommend this facility for any UHaul needs.Michael S. | Overall Experience
Customer did not leave a comment.ghetty h. | Overall Experience
Management and staff are extremely amazing people. They turned my bad day into the best day. They're wonderful. I'd definitely go back.TENNILLE W. | Overall Experience
I have had a wonderful experience with U-Haul from boxes to storage... I will continue to use them in the future as needed.Terri S. | First Impressions
Customer did not leave a comment.Donnell M. | First Impressions
Customer did not leave a comment.Shekinah G. | First Impressions
Customer did not leave a comment.Jerreshia D. | Overall Experience
Customer did not leave a comment.Regina M. | Overall Experience
The manager and staff were very helpful and friendly. I had my storage for a year and a half. I appreciate it for keeping the area clean. The only thing i didnt like is that they close the storage early, and some people come late from work and we cant get there on time to get something out of the storage. But besides that i love it there and the only reason i left is because i move to a different county. Thank you all for everything and this wonderful experience.Glorianne B. | Overall Experience
My mattress has water damage. Please see picTina S. | Overall Experience
Customer did not leave a comment.Callie S. | Overall Experience
Customer did not leave a comment.robin p. | Overall Experience
Customer did not leave a comment.Eduardo A. | First Impressions
Customer did not leave a comment.Cheryl B. | Overall Experience
During my time I've had no issues during my rental time. The staff was always nice and friendly. Thanks,Eric J. | Overall Experience
The young that took care of me was very helpful. I can't remember his name but if you check your records you'll see his name. First name started with a J & he's 24 years old. He did an outstanding job!George W. | First Impressions
Customer did not leave a comment.William B. | Overall Experience
The staff was greatErika B. | Overall Experience
Mr Deboe was very patient and helpful. Even walked me to my unit and addressed how to access it, how the alarm works, the amount due each month and gave advanced notice of auto pay each month. Great customer service and you get what you pay for and for that I'm a happy customer.Shanel C. | First Impressions
Customer did not leave a comment.JOSHUA M. | First Impressions
Always have a great experience with the staff. And the facilities when I come.KimiNicole C. | Overall Experience
Customer did not leave a comment.Van B. | Online Move In
Jeremiah, Gabby, and George provided me with the best first time experience.Erika B. | First Impressions
I moved in on Christmas day when the office was closed. Unfortunately, the unit that was set up for me still had a company lock on it when I arrived, which left it inaccessible. Therefore, I was extremely inconvenienced during move-in.LORI H. | Online Move In
Customer did not leave a comment.Jerreshia D. | First Impressions
Customer did not leave a comment.LISA W. | First Impressions
I don’t remember his name but the guy who set up my storage and closed it out was phenomenalFredisha K. | Overall Experience
Customer did not leave a comment.Keith I. | Overall Experience
All staff was very professional, helpful and understanding. Always went the extra mile to make sure our things were safe , property was clean and all equipment for moving in and out was available. Thank you all for a wonderful experience.rachel b. | Overall Experience
I found the U-Haul facilities to be bright, clean and attractive. I felt confident leaving my belongings there. The staff was exceptional. They were personable and very accommodating.constance s. | First Impressions
Thanks for everything..go Steelers 💛💛🖤🖤LaKea A. | Overall Experience
Customer did not leave a comment.David C. | Overall Experience
Keep up the good work thanksBrianna C. | Overall Experience
The customer service was Excellent and the facility was very clean. I will definitely use you guy's again for any moving needs. Thank you so much 😊ULONCKA J. | Overall Experience
Customer did not leave a comment.Vanessa A. | First Impressions
The staff were very helpful during my moving transition. Great job to everyone.Jamelle S. | First Impressions
The workers re GREAT !!!!!!Veronica R. | First Impressions
Customer did not leave a comment.Jacqueline G. | First Impressions
Customer did not leave a comment.khadijah b. | Overall Experience
Customer did not leave a comment.TRAVENA H. | Overall Experience
I was attended to by a staff who listened, showed me the space and made sure I had a terrific move-in experience. He was very friendly and I felt comfortable dealing with him. Thanks!Akinwale S. | First Impressions
Customer did not leave a comment.Gary W. | First Impressions
Customer did not leave a comment.Vanessa D. | Online Move In
Customer did not leave a comment.Stephanie R. | First Impressions
Dominic was super professional and kind. He answered all the questions I had and was very thorough too! He deserves a great appreciation for a Job well done. Thanks Ms Roberts Jonesboro GA.Debra M. | First Impressions
The guys were very niceKaren E. | First Impressions
Everything was wonderful accept for a musty smell in the elevator! The staff was very friendly and helpful!Shayna P. | First Impressions
Customer did not leave a comment.DEMETRIA N. | First Impressions
Customer did not leave a comment.kizzie m. | Overall Experience
Great facility and staffHENRY B. | Overall Experience
excellentJAMES D. | First Impressions
Thanks for the clean safe place to keep my property in great conditionJames J. | Overall Experience
Customer did not leave a comment.ALLESHA M. | First Impressions
Customer did not leave a comment.valencia e. | Overall Experience
Customer did not leave a comment.Mitchell D. | First Impressions
Customer did not leave a comment.wilbert s. | Overall Experience
Customer did not leave a comment.willie s. | Overall Experience
The storage facility itself was fine - it's clean and well lit, However; the customer service upon check out was absolutely horrible. Frankly, the service didn't match the facility.CHAMMON B. | Overall Experience
Dominique is an excellent employee always professional and helpful but that manager is terrible aweful at customer rude when speaking with service.His name is Jeremy I believeMyrna T. | Overall Experience
Great crew, really clean and efficientCathy S. | Online Move In
Customer did not leave a comment.Tomeica T. | Overall Experience
Customer did not leave a comment.abiodun i. | First Impressions
Clean Secure Staff availableShaquaya L. | Overall Experience
Customer did not leave a comment.Ciara H. | Overall Experience
Customer did not leave a comment.jaqulla g. | Overall Experience
Everyone was so helpful and very nice and accommodating . You couldn’t ask for a better staff. Thank you to the crew at Mt. Zion U-Haulpamela m. | Overall Experience
Everything was great!!morgan A. | Overall Experience
Customer did not leave a comment.zsa zsa d. | Overall Experience
Customer did not leave a comment.ANTHONY M. | Overall Experience
My bank account has been incorrectly drafted by U-Haul and is now overdrafts and in danger in be charged a 35.00 over draft fee by the bank. I have spoken to the manager at this location, he promised the charges would be reversed, nothing as of today, I need to hear back from someone quick.gwen w. | Overall Experience
Customer did not leave a comment.Fredisha K. | First Impressions
My contact at U-Haul in Morrow, GA was Dominic. He was very helpful and accommodating. Our move from Gainesville was difficult and we had to move around the schedule of events that changed before our Friday. Considering we had some unknowns Dominic was able to take the stress away by giving our contents a place to land until things became clear restarting our move in date.Brett R. | Online Move In
Customer did not leave a comment.Tiara H. | First Impressions
I actually made my reservation through the Lake City u haul location. They were really helpful with getting a cargo van and storage unit secured. I like that the security is top notch.PAMELA H. | First Impressions
The employees were helpful and willing to assist to ensure customer satisfaction.chanelle b. | Overall Experience
My initial contact with the Southlake Self-Storage was a positive and pleasant one. I appreciate the professionalism and friendliness of Josh and Dominick. Thank you!Carole M. | First Impressions
I Appreciate you guys for Your Professionalism and Caring Hearts..It was definitely unforgettable.I definitely will Share my Awesome experience with others If I ever neeto move or store anything, You will be the First to get my business .Mount Zion Staff is Amazing.They need a raise because they go over and beyond to make sure you are accommodated..Superb Customer Service!!Felicia M. | Overall Experience
Customer did not leave a comment.JOSE R. | Overall Experience
I was very pleased.Fabian C. | Overall Experience
Customer did not leave a comment.Kia S. | Overall Experience
Customer did not leave a comment.Aubréy D. | Overall Experience
Customer did not leave a comment.TAMEKA M. | First Impressions
Very pleased with the professional and outgoing attitude of the team. Facility was always clean and secure. No safety concerns while visiting the facility and my storage when needing to go at night.cassandra b. | Overall Experience
Was over charged for the unit. Was told it would be refunded upon moving out. They decided to leave it as a credit. Called the 800 #. Was told the facility has to refund it and someone would call me from there. Never happened. Went back there, was told GM will look into it and get back to you. A lot of run around, no resolution.jhonny w. | Overall Experience
This is the first time my husband and I have used any storage facility so we have no other facility to compare it to, however, we can say the experience was smooth and exceeded our expectations. The quality customer service from EVERY team member was AWESOME! The bathroom spotless & smelled like my bathroom at home with pleasant scent. I would definitely recommend the storage in Morrow GA!angel m. | Overall Experience
The Customer Service Here Is Overrated These Guys and Gals Are Magnificentcassandra c. | Overall Experience
The customer service that was provided by each employee was excellent. Our questions were answered and the staff was pleasant. They worked efficiently to get us in and out!angel m. | First Impressions
Customer did not leave a comment.Marci S. | First Impressions
Customer did not leave a comment.wanda h. | Overall Experience
Customer did not leave a comment.desmond c. | First Impressions
This has been my greatest experience with U-haul in 15+ years! Jeremiah and his staff are absolutely "AMAZING!!!" This is customer service at it's finest!!! They made sure that our every need was taken care of and helped my family and I during a very difficult transition process during COVID-19. This Uhaul location on Mt. Zion is beyond clean, "spotless" and an absolute "Blessing!" Thanking God that we choose this location! We will continue to do business at this location for a very long-time! Thank you all again! God Bless!Gervin M. | Overall Experience
Thanks for a great experience. 💯 = Awesome customer service every time. ~ 🅰➕ I will miss Jeremiah, Dominic & Roderick because they became like family to me in Morrow. 💜Traci M. | Overall Experience
Customer did not leave a comment.Tusonah B. | Overall Experience
The only thing I would say is to have more staff available on my move out day I had to wait in line 45 minutes because it was only one worker ... and sadly it was the same way on move in day there never enough staff presentTore'Anna D. | Overall Experience
No issues or complaints, would definitely use them againIan W. | Overall Experience
Customer did not leave a comment.wanda h. | First Impressions
Staff and facility is excellent. Dominick and the rest of the staff is real chill and helpful. Thank you guys. If I ever need storage again and i’m in the area you would be my go to. I felt like my things were saferodney w. | Overall Experience
Customer did not leave a comment.Phylenthia W. | Overall Experience
Customer did not leave a comment.Flora B. | Overall Experience
Lavon. I think that his name. He signed me up. His customer service was amazing. I got a bigger unit because he was so knowledgeable. Thanks for everything.Scherezaad M. | First Impressions
Customer did not leave a comment.catherine s. | First Impressions
Customer did not leave a comment.Phylenthia W. | First Impressions
Customer did not leave a comment.Kimberly M. | First Impressions
Customer did not leave a comment.cassandra c. | First Impressions
Customer did not leave a comment.Barbara S. | Overall Experience
The customer service provided was excellent and would recommend others to patronize this location.chanelle b. | First Impressions
Horrible customer service. Even after settlement this facility sold my belongings into auction. They are inconsiderate they give false information.Lisa B. | Overall Experience
Everyone was very professional and the move was very smoothLanita D. | First Impressions
Everything was finecherly b. | Overall Experience
Great Customer Service With A Wonderful Sense Of HumorSabrina W. | First Impressions
The rental TRUCK was a absolute NIGHTMARE!!! Travelling from Atlanta to Biloxi in a truck where transmission went out on me...ONLY by the GRACE of GOD did this truck break down in front of my new aparBobbie R. | Overall Experience
When I arrived at U- Haul I was greeted by Dominic he has helped in so many ways, he have been so patient with me.When I tell you Dominic was a sales clerk from heaven that alone is an understatement.Madinah A. | Overall Experience
Wonderful facility with great staff.Christopher C. | Overall Experience
Staff was extremely nice and helpfulChristine P. | First Impressions
The staff was courteous and helpful. The equipment was ready.Monica J. | Overall Experience
Very well maintainedDesmond C. | Overall Experience
Excellent customer serviceANTHONY M. | First Impressions
I really hate that my card malfunctioned at night . I made sure to swipe out but when we came back with more stuff they said site is closed access deniedStacey s. | First Impressions
Was treated very well and given complete tour of facility. Good instruction on how to proceed.Victor L. | First Impressions
All the staff were professional, nice and accomidating. Very helpful in addition to being well prepared.Keneith M. | First Impressions
Workers were professional and able to assist with all questions.Christopher C. | First Impressions
Dominick and Kenneth made sure my experience was smooth. Kenneth made sure i had all of my moving supplies and Dominick made sure that a had a unit on the floor i requested when i made my reservation.Tiffany A. | First Impressions
This U-Haul Storage was the best, I would recommend this facility to anyone who is looking for the best, I was never worry about my safety when I enter my unit, my experience was great, Thank You!!!larnell s. | Overall Experience
Thanks for a great experiencejanice s. | Overall Experience
Wonderful, clean well maintained facility!!!Akira E. | First Impressions
Great staffTIFFANY L. | Overall Experience
I received outstanding customer service. I am storing my personal property and things of value to me. The customer service I received has been valued.VIVIAN H. | First Impressions
I would recommend the service at the Southlake location. Justin was great and helped when the people at the Hwy 85 location would. The hwy 85 location is trash!shakira b. | Overall Experience
Dominic was very helpfulLatonya R. | First Impressions
Assigned the wrong unit, promised a return call & didn't receive it. Went in person to move to correct unit, was advised to remain in current unit. I was billed for a larger unit. Decided to cancel.Tanisha L. | Overall Experience
I love the new Uhaul Location. There's an outstanding team of storage agent that work there. They were very professional and knowledgeable when I came in to rent my storage unit.SOPHIA W. | First Impressions
Had a pleasent experience. Very friendly service and most helpful staff. Preston Wragg was superb and i would recommend this location for anyone looking for a complete Uhaul experience.Edgar G. | First Impressions
Would come back agsin...ThanksJACQUELYN S. | Overall Experience
Had the worst move out experience. I reserved a truck at the location for move out and asked for 24 hrs access on the 18th. Neither was done. My move out was horrible, to say the least. Unprofessionalkimalya c. | Overall Experience
Awesome facility and wonderful service from the staffNicola W. | Overall Experience
No major complaintsEmmanuella -. | Overall Experience
Will not go to this store ever.Ketasha W. | Overall Experience
Everyone was very helpful an good energy . Keep up the good work!!!keionndra w. | First Impressions
All the employees at this location are very helpful and I will definitely come back to this location if needed.Tammica H. | First Impressions
Employee very friendly and helpfulLyndia P. | First Impressions
one bathroom was not clean .jamie w. | First Impressions
Some Poor customer service, higher prices then I’ve paid in both Florida and Alabama. Convenient location, One teammate in particular was great! Super helpful with everything.Johnathon S. | Overall Experience
During my time there I was often bullied into thinking I was about to receive a lien from Jeremiah the GM Wife I did not like it Often when I came there I was hindered from using the restroom by fozzMernette E. | Overall Experience
Terrific service!Milton A. | Overall Experience
manager and his coworker was excellentNicola W. | First Impressions
Great setup. Love the easy access.Charlisa T. | First Impressions
Great customer serviceKrystal H. | Overall Experience
Very niceEdwin R. | Overall Experience
The two young gentlemen/employees gave superb customer service. Thank you.salih a. | First Impressions
N/Anicole m. | Overall Experience
GreatFlorida J. | First Impressions
The store on MT Zion I give them Thumbs Up There are very professional they helped me and my family out very well I will tell everybody about You all Thanks Very muchshirley D. | First Impressions
The customer service was greatAlicia P. | First Impressions
I placed a reservation for a U-Haul truck and storage. I was able to ren and check out my truck but when I came to get my storage it was the wrong size so a rep help change it but it was on the 2ndNicole W. | First Impressions
This location was by far the most helpful U-Haul location I’ve ever used. They were friendly, enthusiastic, and very professional. The GM Jeremiah helped me with drop-off location switch.Tyler E. | First Impressions
Love newer location .the guy that set up the storage missed out on informing me of a lot of information but security wise ,i do feel as though my possessions are in good hands. I am glad i chose thisGERRA S. | First Impressions
Very clean and well-maintained.KEASHA K. | Overall Experience
Associates were very helpful and made my experience greatLanaifran B. | First Impressions
Great facilityAkinwale S. | Overall Experience
Very friendly staff, clean and comfortableVeronica C. | Overall Experience
AWESOME, AWESOME, AWESOME!!!Jacqueline W. | Overall Experience
Excellent!robert w. | Overall Experience
Excellent delivery service. I highly reccommmend.Rose M. | Overall Experience
So glad to be out of therePeggy G. | Overall Experience
Jeremiah and his team are first rate!Aaron B. | Overall Experience
The entire staff was very professional at all times and always assisted me in every need that I hadAlicia B. | Overall Experience