Customer Reviews for U-Haul Moving & Storage at South Lake

Truck had a lot of roaches. Very unsanitary. Maybe you all should spray trucks with pesticides before & after you rent them out. Other than that my experience was ok.

Cashier was great but the process of checking in was too much

Dominic was super professional and kind. He answered all the questions I had and was very thorough too! He deserves a great appreciation for a Job well done. Thanks Ms Roberts Jonesboro GA.

2 employees were very helpful and corrected the issues, the system went down which wasn't the associates fault I got call when them system came up one I got there the next morning is when the problem accured the associate that initially helped me was condescending , rude and dismissive, another associate stepped in he was direct, helpful, and responsive immediately resolved the issue with courtesy and apologized this associate helped me before with my storage unit and he was again helpful and courteous , but this guy who helped me to get this trailer was very rude and har a very non concerning attitude!

Fix the truck return on line system. It doesn't work well at all

The guys were very nice

Signs to indicate temporary parking had to go in and ask if I could park for 2hr till I return the rental

Service was excellent. Only thing you could possibly do better was pay me to comeback! Also shoutout to my man Jeremiah, great to work with and has keen customer service skills that really make the experience even more pleasant.

Everything was wonderful accept for a musty smell in the elevator! The staff was very friendly and helpful!

THE CUSTOMER SERVICE WAS THE BEST I BELIEVE I HAVE EVER HAD.

Nothing at this time.

Excellent service

This location accommodated a last minute change and saved me significant time. Additionally, they introduced me to the full product offerings of u-haul and I was impressed. While the drivers side mirror was cracked, the awesome u-haul rep that looked like princess Elsa from frozen was quick to point it out and make sure I took note of it so I was not held accountable. Explanations of everything were clear and the team was great. They'll be my go to for future hauling needs around the airport.

Great service! Thanks

So far had a great experience with this location. Clean facility and courteous employees.

Excellent customer service! Super friendly and a pleasure to do business with!!!!

Made previous over the phone reservations at U-Haul Moving & Storage at South Lake 1549 Mount Zion Rd Morrow, GA 30260 , my fist time visiting this facility the staff at this location show poor customer customer. I'm reoccurring customer with UHaul. I came into the facility with my drivers license and I handed it to the attended at the front desk and they asked me to take a picture of my ID and I explain to them that my storage was full on my phone and I wouldn't be able to take any photos. The attendant always takes the picture of of my ID front and back to enter it to enter in the system, then they in return said that I needed to remove the storage from my personal phone so I will be able to take footage of my ID front and back because or they were unable to assist me because Uhaul Safety regulations. I asked the attendant if she would just put on some rubber gloves to be able to take the footage on her phone front and back of my ID and all the staff and two other staff wanted to argue they would be unable to service me. I went in the back of the line and contacted the customer service department and spoke with The supervisor Wendy that documented the Situation gave me a $25 gift card. I will not recommend this Unprofessional facility. They then said they would assist me and completed the contact. I received a truck that was dirty and the seat was wet from the door being open in the rain.

Great store, great customer service and the trailer was in great condition.

You guys charged me for gas , when I had put gas in the truck before I returned it.

The truck was very clean, inside and out; fully equipped with a hand truck and pads to prevent damage to my household items; and it was amazingly reasonable on gas for the distance traveled and the weight of the loads. It also had a jamming radio which kept the children occupied during the move. I definitely recommend Uhaul to anyone trying to move on a budget!

only thing i could not get in my storage unit, card didnt work

The general manager was horrible and not hospitable and had no customer service skills. General manager called cops on me and it was a personal dislike, I did nothing wrong. Locked me out of my storage while I was there also and changed my lock. Then he had the nerve to charge my card for the lock he put on there but I already purchased a uhaul lock. He did all this in the middle of me getting moved in my storage.

Great facility and staff

Great Customer Service !

Once the customer has been serviced, it seemed like everyone disappeared. I needed some assistance and couldn't find anyone. Make sure that the customer is good and DRIVING off the lot.

My experience at first was pleasant, however I needed to extend my rental out for 1 additional day and when I extended it , it was no issue. On the second day I called and asked if I could extend out another day they told me no, the reason behind extending the rental was because my apartment wasn't ready when promised so I had no where to put my furniture that was already on the truck. A gentleman by the name Dominique stated that I would be charged an additional $50 dollars because they had a reservation already booked for the 3rd day. I didn't agree with that because if you had a reservation for a truck that I had then I should have been informed on the second day when I extended it that I would possible have to pay additional charges but wasn't informed. My thing is why are you charging me an additional $50 dollars for some.one else's reservation when they had 3 other same size trucks parked on the lot all weekend. I was going to rent a storage unit from this location as well but after that horrible experience I chose to rent at SecurCare Fayetteville. This left a sour taste about Uhaul that from now own I will us another company instead. I've always used Uhaul but not anymore.

excellent

Thanks for the clean safe place to keep my property in great condition

Fantastic Customer Service at this location

Keep up that A1 Service

Inform the customer that they must be involved at every step, insuring that they respond to all correspondence because my shipment almost went to the wrong place if I had not been constantly communicating with each facility involved in my shipment. It could've went bad if I just sat and waited. Overall from the reservation to the pick up to the transfer to the delivery, all staff were awesome and professional. 10 of 10, 5 stars, etc... Great job

Keep up the good Customer Service.

All the Staff are extremely friendly and a pleasure to work with.

Verify before hand the mileage charges beforehand so you are not charged incorrectly if you calculated everything out before hand.

Bria was great

Nothing to improve. Gentleman was super professional and helpful in getting our rental setup

The storage facility itself was fine - it's clean and well lit, However; the customer service upon check out was absolutely horrible. Frankly, the service didn't match the facility.

Have more than 1 person working counter.

The truck I rented had ants in the back and they got into my things

Jeremiah and his staff was exceptional from beginning to end!

We rent from this location every week , vehicles always clean, never a problem

Mr. Scoville couldn't have been more professional than that great job

Excellent customer service

Dominique is an excellent employee always professional and helpful but that manager is terrible aweful at customer rude when speaking with service.His name is Jeremy I believe

First & Foremost I had to meditate before I even wrote this review , because I'm usually not one to do a review !! So I go on to the crap website to book the truck , there was not one time slot available before 4pm so I picked 4:30pm . Boom , I got there and inspected the truck took necessary pictures & as I'm walking down the hill some weirdo , I'm assuming a worker yells they are about to close so hurry up .! I clutch all my pearls , like who are you talking too ?! So, I've did everything that online checkout says to do whomever the two guys were that were in the seated position was nasty and rude as hell ! If I had my piece that day would've been their day . I'm asking for the keys because this isn't my first rodeo renting a uhaul .. the 3rd guy in the background cursing his head off .! I will NEVER on my life rent a uhual from this location

Great crew, really clean and efficient

My first time using UHaul in years very good customer service, great truck. I shouldn't have had to go inside at all though that's why I did everything online, I can see all the extra security for out of state moves but to go 15 miles you guys call my friends, not good, I'm 65 great driving record, no criminal offenses fix that crap.

I had been having all types of issues with uhaul since my move began in August but by dealing with Dominick at this location it made me feel way better about EVERYTHING! His customer service is exceptional and I would mos def refer this location to anyone who asks! Go visit the uhaul crew at Morrow and ask for Dominick!

The sales representative was excellent as well I believe his name was Dominique

Only used the trailer for one day and have yet to be refunded the extra day that I paid for. I would have rated better if they would've done that.

Mr DeBoe (sp) really displayed excellent customer service and care in telling me to come back at 4:30 to see if they had any trucks available. I came back and another gentleman got me in and out quickly.

Nothing its perfect!

Manager was training the employee that was assisting me. Both had a great attitude and the customer service was excellent.

This location needs more staff. They do a great job. But picking up trucks and paperwork is very time consuming.

I've noticed that the rear view mirrors are standard, Uhaul company should look into making them easier to adjust luckily someone followed behind me to direct me through traffic, definitely a safety hazard tho

I went to the uhaul on Eagles Landing and my truck had not been turned in yet so they sent me to another location in McDonough, GA, their truck had not been returned either. They sent me to a third location in Morrow, GA. They had the truck but it was empty on gas and told me if I returned it with more than 1/4 tank of gas, I would get a credit. I returned this truck with 1/2 tank but didn't get any credit. Therefore, that was a lie. Wasted more time getting gas. The truck smelled like cat urine VERY BAD in the cab it was awful! The A/C would only blow out the top vent, very weird and barely worked. I wasted 2 hours that morning trying to find a truck. What's the point in making a reservation? Horrible experience.

It had dog hair in cabin but everything else was great

I checked out a vehicle at 12:45pm on 8/23/20 and the facility was very busy. The CON that I have is that during times like the middle of the day a little more help. The PRO: Upon return of the vehicle at about 3:15pm, my sister was in my car and I was inside attempting to check out. I stood in line for a little more than 20 minutes when she called and said that my car was running hot. She asked the gentleman detailing returned vehicles about my car and what he thought and he politely checked under my hold. Unfortunately I don't recall his name which is why I provided the time of my return so that he can be recognized. He didn't have to help as he was working at a busy time but we really appreciated it. Also, he was correct in his analysis!

Mitchell was excellent!!

Love it, I'll be renting again!

Staff was very informative.

Very satisfied and the associates was helpful and very eager.

I was charged extra days when I turned in my trailer a week before. They checked it in a week later. Very poor service, I am still waiting on my refund..

Jeremiah is very personable and took great care when when I came to pick up my truck. George took great care of me when I returned my truck. I highly recommend this location. Customer service was above and beyond. So glad I rented from here.

Superb pleasant prompt professional from the top down, (Thx Jeremiah) I DON'T like the moving, the cost nor the pulling drive but this team makes it sooo less stressful with their sincere how .. “may I HELP YOU” attitude upon every encounter. Keep up the great work South Lake team

Clean Secure Staff available

Hello U-Haul, I was charged an extra $20 and nobody could explain to me what it was for. I contacted the store manager for assistance and he told me that he was not available and he will call me at a later time. It has been a week and I still have not heard from anybody this is not a good business practice U-Haul.

Superb service, perhaps more staff members; they were quite busy while being pleasant and professional

I was charged twice

Everyone was so helpful and very nice and accommodating . You couldn’t ask for a better staff. Thank you to the crew at Mt. Zion U-Haul

Jeremiah and the guys and gals there are always on point. My favorite location to go to

Everything was great!!

My bank account has been incorrectly drafted by U-Haul and is now overdrafts and in danger in be charged a 35.00 over draft fee by the bank. I have spoken to the manager at this location, he promised the charges would be reversed, nothing as of today, I need to hear back from someone quick.

My contact at U-Haul in Morrow, GA was Dominic. He was very helpful and accommodating. Our move from Gainesville was difficult and we had to move around the schedule of events that changed before our Friday. Considering we had some unknowns Dominic was able to take the stress away by giving our contents a place to land until things became clear restarting our move in date.

I actually made my reservation through the Lake City u haul location. They were really helpful with getting a cargo van and storage unit secured. I like that the security is top notch.

The employees were helpful and willing to assist to ensure customer satisfaction.

My initial contact with the Southlake Self-Storage was a positive and pleasant one. I appreciate the professionalism and friendliness of Josh and Dominick. Thank you!

I Appreciate you guys for Your Professionalism and Caring Hearts..It was definitely unforgettable.I definitely will Share my Awesome experience with others If I ever neeto move or store anything, You will be the First to get my business .Mount Zion Staff is Amazing.They need a raise because they go over and beyond to make sure you are accommodated..Superb Customer Service!!

I was very pleased.

Very pleased with the professional and outgoing attitude of the team. Facility was always clean and secure. No safety concerns while visiting the facility and my storage when needing to go at night.

Was over charged for the unit. Was told it would be refunded upon moving out. They decided to leave it as a credit. Called the 800 #. Was told the facility has to refund it and someone would call me from there. Never happened. Went back there, was told GM will look into it and get back to you. A lot of run around, no resolution.

This is the first time my husband and I have used any storage facility so we have no other facility to compare it to, however, we can say the experience was smooth and exceeded our expectations. The quality customer service from EVERY team member was AWESOME! The bathroom spotless & smelled like my bathroom at home with pleasant scent. I would definitely recommend the storage in Morrow GA!

The Customer Service Here Is Overrated These Guys and Gals Are Magnificent

The customer service that was provided by each employee was excellent. Our questions were answered and the staff was pleasant. They worked efficiently to get us in and out!

This has been my greatest experience with U-haul in 15+ years! Jeremiah and his staff are absolutely "AMAZING!!!" This is customer service at it's finest!!! They made sure that our every need was taken care of and helped my family and I during a very difficult transition process during COVID-19. This Uhaul location on Mt. Zion is beyond clean, "spotless" and an absolute "Blessing!" Thanking God that we choose this location! We will continue to do business at this location for a very long-time! Thank you all again! God Bless!

Thanks for a great experience. 💯 = Awesome customer service every time. ~ 🅰➕ I will miss Jeremiah, Dominic & Roderick because they became like family to me in Morrow. 💜

The only thing I would say is to have more staff available on my move out day I had to wait in line 45 minutes because it was only one worker ... and sadly it was the same way on move in day there never enough staff present

No issues or complaints, would definitely use them again

Staff and facility is excellent. Dominick and the rest of the staff is real chill and helpful. Thank you guys. If I ever need storage again and i’m in the area you would be my go to. I felt like my things were safe

Lavon. I think that his name. He signed me up. His customer service was amazing. I got a bigger unit because he was so knowledgeable. Thanks for everything.

The customer service provided was excellent and would recommend others to patronize this location.

Horrible customer service. Even after settlement this facility sold my belongings into auction. They are inconsiderate they give false information.

Everyone was very professional and the move was very smooth

Everything was fine

Great Customer Service With A Wonderful Sense Of Humor

The rental TRUCK was a absolute NIGHTMARE!!! Travelling from Atlanta to Biloxi in a truck where transmission went out on me...ONLY by the GRACE of GOD did this truck break down in front of my new apar

When I arrived at U- Haul I was greeted by Dominic he has helped in so many ways, he have been so patient with me.When I tell you Dominic was a sales clerk from heaven that alone is an understatement.

Wonderful facility with great staff.

Staff was extremely nice and helpful

The staff was courteous and helpful. The equipment was ready.

Very well maintained

Excellent customer service

I really hate that my card malfunctioned at night . I made sure to swipe out but when we came back with more stuff they said site is closed access denied

Was treated very well and given complete tour of facility. Good instruction on how to proceed.

All the staff were professional, nice and accomidating. Very helpful in addition to being well prepared.

Workers were professional and able to assist with all questions.

Dominick and Kenneth made sure my experience was smooth. Kenneth made sure i had all of my moving supplies and Dominick made sure that a had a unit on the floor i requested when i made my reservation.

This U-Haul Storage was the best, I would recommend this facility to anyone who is looking for the best, I was never worry about my safety when I enter my unit, my experience was great, Thank You!!!

Thanks for a great experience

Wonderful, clean well maintained facility!!!

Great staff

I received outstanding customer service. I am storing my personal property and things of value to me. The customer service I received has been valued.

I would recommend the service at the Southlake location. Justin was great and helped when the people at the Hwy 85 location would. The hwy 85 location is trash!

Dominic was very helpful

Assigned the wrong unit, promised a return call & didn't receive it. Went in person to move to correct unit, was advised to remain in current unit. I was billed for a larger unit. Decided to cancel.

I love the new Uhaul Location. There's an outstanding team of storage agent that work there. They were very professional and knowledgeable when I came in to rent my storage unit.

Had a pleasent experience. Very friendly service and most helpful staff. Preston Wragg was superb and i would recommend this location for anyone looking for a complete Uhaul experience.

Would come back agsin...Thanks

Had the worst move out experience. I reserved a truck at the location for move out and asked for 24 hrs access on the 18th. Neither was done. My move out was horrible, to say the least. Unprofessional

Awesome facility and wonderful service from the staff

No major complaints

Will not go to this store ever.

Everyone was very helpful an good energy . Keep up the good work!!!

All the employees at this location are very helpful and I will definitely come back to this location if needed.

Employee very friendly and helpful

one bathroom was not clean .

Some Poor customer service, higher prices then I’ve paid in both Florida and Alabama. Convenient location, One teammate in particular was great! Super helpful with everything.

During my time there I was often bullied into thinking I was about to receive a lien from Jeremiah the GM Wife I did not like it Often when I came there I was hindered from using the restroom by fozz

Terrific service!

manager and his coworker was excellent

Great setup. Love the easy access.

Great customer service

Very nice

The two young gentlemen/employees gave superb customer service. Thank you.

N/A

Great

The store on MT Zion I give them Thumbs Up There are very professional they helped me and my family out very well I will tell everybody about You all Thanks Very much

The customer service was great

I placed a reservation for a U-Haul truck and storage. I was able to ren and check out my truck but when I came to get my storage it was the wrong size so a rep help change it but it was on the 2nd

This location was by far the most helpful U-Haul location I’ve ever used. They were friendly, enthusiastic, and very professional. The GM Jeremiah helped me with drop-off location switch.

Love newer location .the guy that set up the storage missed out on informing me of a lot of information but security wise ,i do feel as though my possessions are in good hands. I am glad i chose this

Very clean and well-maintained.

Associates were very helpful and made my experience great

Great facility

Very friendly staff, clean and comfortable

AWESOME, AWESOME, AWESOME!!!

Excellent!

Excellent delivery service. I highly reccommmend.

So glad to be out of there

Jeremiah and his team are first rate!

The entire staff was very professional at all times and always assisted me in every need that I had

I had to wait for a long time, but service was extremely good.

After I told the office I would be in on a certain day to pay my bill they called me every few days leading to that day Gabriel even went back and forth with me over the phone not great service

They charged me a $30 service fee when I returned the truck well over the amount at starting point.

Great service!!!😁

Staff was great. Location is spotless. My only complaint is that at 9 am on Saturday the line of customers was very long. One more employee working the counter would have helped the 2 that were there.

The units are priced too high

GABBY WAS EXTREMELY HELPFUL..AND SUPER NICE!!!!

I absolutely love this location! Not only was the location exceptionally nice & always clean, but the staff was always professional, courteous and very helpful!

Fuzzy the rep was rude when asking different questions about the different sizes of trucks and storage. He lack patience and it shows in his customer service. Also the wait is very long inside .

We had a ubox at my house so we never were at the facility but it made me answer the questions. Reserving the box, drop off and pick up was easy

My experience at U-Haul regarding staff (pleasant and professional), facility (clean and secure), and location was outstanding. Thank you U-Haul staff for a job well done.

Great facility. I have no worries about the safety of my belongings. The storage facility is clean, well lit with lots of state of the art security. The staff is very courteous. Great experience.

The staff was friendly and thorough.

This is by far the best U-haul experience I’ve ever had. The location as well as the assistance given by all staff met and exceeded my expectations. I will always refer individuals to this location.

Thanks for everything

Thanks

For the most part, the staff was friendly, knowledgeable and prompt. The day I moved out of the unit though, service wasn't so quick.

Friendly service

When I first came I was stressed and very upset but at the end of the day my services were met. I appreciate your services at South Lake Uhaul in Morrow thank you

Darlene at the Morrow location was fantastic. She was friendly and helpful. She delivered the boxes in the cold pouring rain and had a smile on her face. Great experience!

Store manager was nice made a bad situation better.

Welcome to the neighborhood! 😁 Nice, new facility; always clean and well stocked; with a friendly & helpful staff! Thx Becky & Jeremiah for A+ customer service! 💯 Keep Up The Great Work Team! 🅰➕

Discounting the dead roaches littered around on the floor, I'd say it's quite a neat storage facility. The only issue I have, is that I was not told of the lack of temperature control.

My experience was great....thank you

I was very unsatisfied with the U-Haul. I was missed lead it I was given the wrong instructions and then I got charge for extra mileage that was not post to be taking off

Guest service was amazing.

Darlene, Ubox, was great and very professional.

They have very great customer service!!

Convenient & know there job

Everyone I've encountered at the facility was awesome

The office was clean. The storage facility did not get swept too often. Other feedback, please give customer option to see/walk trough storage unit location (1st or 2nd floor) prior to renting.

Everyone was very friendly and very helpful. I really appreciate good customer service.

Long wait for service, otherwise, excellent service.

Everything was fine

If this was the last storage facility i would donate all my things to charity! The manager Jeremiah scoville was rude and insulting! I emailed about his behavior never got a follow call from his boss

Excellent service very knowledgeable general manager extremely helpful Thanks u haul @ Morrow GA

The people at this store were the best people to me. Fozzy went beyond,and above. This was my first day in Alt. He helped me so much. I thank him so much.

Roaches roaches roaches

I had an excellent experience with the staff and facility!

Call center reps were horrible when communication with customers and Mgr’s.

none

It was a good experience. Everyone was helpful.

Good service

The staff there was very helpful very great hospitality management team was great and I want to thank I believe his name is mr. Fuzzy great job

Z

Excellent location, clean and great customer service.

I love this place and I will always come back

It was very frustrating and time consuming trying to arrange to get the pods delivered to my house. The staff was not knowledgeable of pricing for delivery and unloading and was very unhelpful

The storage facility was very clean and well maintained. The staff was excellent.

Really great service and they were very understanding of your situation.

Great Facility I was very pleased