Customer Reviews for U-Haul Moving & Storage at South Lake
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at South Lake
Ronnie A. on
Everything and everyone was great from pickup to drop off!
Jamie F. on
Better service and someone that can be honest and not demand I have to take a round trip truck instead of a one way like I ask for so I will not ever use uhaul for a truck or storage auction again
Lachea H. on
Promote the lady that helped me. She gave wonderful customer service and was able to make a few suggestions that was very useful for what I needed
rosalyn M. on
Great customer service!
Geneva S. on
Everything went perfect the day we returned the van. But now I’m getting money pulled from my card left and right causing me to be in the negative $100 when my receipt clearly states $145 and they keep charging random $45 charges. Never had an issue when I go to the location on Battlecreek and Tara
Terry S. on
Kimi, the front desk person was kind, understanding, professional and just made the experience enjoyful
TAMMY S. on
The service was great and Kimi was so wonderful. She took time to figure out the best plan for my needs and she made suggestions to make my experience better. She also was very patient with me and explained everything that I asked. I'm so grateful for the easy and convenient way you all came together for me!!
Gregory G. on
Well I waited at ur forest park location for over an hour from 7 am till 815 waiting on someone to bother to show up made me very late if he caint get there on time may b he should buy his on business so when ever he feels like showing up the morrow location is the way u a business is supposed to be run fast courtesy 3 people ahead of me from me walking in I was gone 15 minutes later I’d probably be looking for someone who won’t s to work at forest park location
Jessica A. on
Mr. Robertson was prompt and personal, very personal and polite....and he was young, cool
shakira b. on
I would recommend the service at the Southlake location. Justin was great and helped when the people at the Hwy 85 location would. The hwy 85 location is trash!
Latonya R. on
Dominic was very helpful
Tanisha L. on
Assigned the wrong unit, promised a return call & didn't receive it. Went in person to move to correct unit, was advised to remain in current unit. I was billed for a larger unit. Decided to cancel.
Terwanda H. on
Friendly and great service
SOPHIA W. on
I love the new Uhaul Location. There's an outstanding team of storage agent that work there. They were very professional and knowledgeable when I came in to rent my storage unit.
Lataja A. on
Hire more help at this location. 2 people isn’t sufficient.
Laura W. on
Everybody was really helpful and polite! Great customer service!!! Will definitely use u-Haul again. Thank you!
Aretha C. on
refund my money and to let you know that worth day of my life
Shirley J. on
Justin Chipman, was very professional and exceptional. Justin, made sure that everything was taking care of before things were set in stone. I appreciate good customer service and Justin made sure that I got just that and after returning my UHaul truck back to the facility Justin was there ready to call it a day from work but before he left he made sure that I was taken care of by Kenneth who also was very professional and making sure that everything and price was at my satisfaction before I left. Great TEAM!
Edgar G. on
Had a pleasent experience. Very friendly service and most helpful staff. Preston Wragg was superb and i would recommend this location for anyone looking for a complete Uhaul experience.
JACQUELYN S. on
Would come back agsin...Thanks
Ayana B. on
The customer service ladies were rude and had TERRIBLE attitudes and had very little people skills. Also, it took over 30 minutes for me to get approved through the app.
Tamesha S. on
My truck was very very old. The breaks wasn't working good and the transmission was slipping. I couldn't carry it back because the location was closing in 10 mins after I left and after I drove it for a couple of miles. That was very unsafe for me being a female.
kimalya c. on
Had the worst move out experience. I reserved a truck at the location for move out and asked for 24 hrs access on the 18th. Neither was done. My move out was horrible, to say the least. Unprofessional
Nicola W. on
Awesome facility and wonderful service from the staff
Emmanuella -. on
No major complaints
kenneth D. on
I can't see the need of improvement, for what I had to do,they made my reservation and had everything ready for me when I arrived, save me a lots of time and headache, very pleased
Cynthia W. on
Staff was helpful and friendly. We were in and out. Explained concerns well.
Teaca J. on
Great staff, very helpful, subject matter expert.
Sharon M. on
Nothing the service was excellent
Lauren M. on
More staff to help the already amazing employees have a better work day
Ketasha W. on
Will not go to this store ever.
keionndra w. on
Everyone was very helpful an good energy . Keep up the good work!!!
Tammica H. on
All the employees at this location are very helpful and I will definitely come back to this location if needed.
Lyndia P. on
Employee very friendly and helpful
jamie w. on
one bathroom was not clean .
Johnathon S. on
Some Poor customer service, higher prices then I’ve paid in both Florida and Alabama. Convenient location, One teammate in particular was great! Super helpful with everything.
Mernette E. on
During my time there I was often bullied into thinking I was about to receive a lien from Jeremiah the GM Wife I did not like it Often when I came there I was hindered from using the restroom by fozz
Milton A. on
Terrific service!
Nicola W. on
manager and his coworker was excellent
Charlisa T. on
Great setup. Love the easy access.
Krystal H. on
Great customer service
Edwin R. on
Very nice
salih a. on
The two young gentlemen/employees gave superb customer service. Thank you.
nicole m. on
N/A
Florida J. on
Great
shirley D. on
The store on MT Zion I give them Thumbs Up There are very professional they helped me and my family out very well I will tell everybody about You all Thanks Very much
Alicia P. on
The customer service was great
Nicole W. on
I placed a reservation for a U-Haul truck and storage. I was able to ren and check out my truck but when I came to get my storage it was the wrong size so a rep help change it but it was on the 2nd
Tyler E. on
This location was by far the most helpful U-Haul location I’ve ever used. They were friendly, enthusiastic, and very professional. The GM Jeremiah helped me with drop-off location switch.
GERRA S. on
Love newer location .the guy that set up the storage missed out on informing me of a lot of information but security wise ,i do feel as though my possessions are in good hands. I am glad i chose this
KEASHA K. on
Very clean and well-maintained.
Lanaifran B. on
Associates were very helpful and made my experience great
Akinwale S. on
Great facility
Veronica C. on
Very friendly staff, clean and comfortable
Jacqueline W. on
AWESOME, AWESOME, AWESOME!!!
robert w. on
Excellent!
Rose M. on
Excellent delivery service. I highly reccommmend.
Peggy G. on
So glad to be out of there
Aaron B. on
Jeremiah and his team are first rate!
Alicia B. on
The entire staff was very professional at all times and always assisted me in every need that I had
GUSTINA C. on
I had to wait for a long time, but service was extremely good.
George W. on
After I told the office I would be in on a certain day to pay my bill they called me every few days leading to that day Gabriel even went back and forth with me over the phone not great service
monique p. on
They charged me a $30 service fee when I returned the truck well over the amount at starting point.
Tracy O. on
Great service!!!😁
Rhonda P. on
Staff was great. Location is spotless. My only complaint is that at 9 am on Saturday the line of customers was very long. One more employee working the counter would have helped the 2 that were there.
Jacqueline L. on
The units are priced too high
Corine F. on
GABBY WAS EXTREMELY HELPFUL..AND SUPER NICE!!!!
Roosevelt N. on
I absolutely love this location! Not only was the location exceptionally nice & always clean, but the staff was always professional, courteous and very helpful!
LaShawn M. on
Fuzzy the rep was rude when asking different questions about the different sizes of trucks and storage. He lack patience and it shows in his customer service. Also the wait is very long inside .
Jack C. on
We had a ubox at my house so we never were at the facility but it made me answer the questions. Reserving the box, drop off and pick up was easy
sharlene v. on
My experience at U-Haul regarding staff (pleasant and professional), facility (clean and secure), and location was outstanding. Thank you U-Haul staff for a job well done.
Michael S. on
Great facility. I have no worries about the safety of my belongings. The storage facility is clean, well lit with lots of state of the art security. The staff is very courteous. Great experience.
KEASHA K. on
The staff was friendly and thorough.
Monae W. on
This is by far the best U-haul experience I’ve ever had. The location as well as the assistance given by all staff met and exceeded my expectations. I will always refer individuals to this location.
Laketa B. on
Thanks for everything
vickie c. on
Thanks
LINDA H. on
For the most part, the staff was friendly, knowledgeable and prompt. The day I moved out of the unit though, service wasn't so quick.
Sharon H. on
Friendly service
Vivian h. on
When I first came I was stressed and very upset but at the end of the day my services were met. I appreciate your services at South Lake Uhaul in Morrow thank you
HELEN G. on
Darlene at the Morrow location was fantastic. She was friendly and helpful. She delivered the boxes in the cold pouring rain and had a smile on her face. Great experience!
FEDONA D. on
Store manager was nice made a bad situation better.
Traci M. on
Welcome to the neighborhood! 😁 Nice, new facility; always clean and well stocked; with a friendly & helpful staff! Thx Becky & Jeremiah for A+ customer service! 💯 Keep Up The Great Work Team! 🅰➕
Jordan B. on
Discounting the dead roaches littered around on the floor, I'd say it's quite a neat storage facility. The only issue I have, is that I was not told of the lack of temperature control.
KATHY B. on
My experience was great....thank you
Vivian h. on
I was very unsatisfied with the U-Haul. I was missed lead it I was given the wrong instructions and then I got charge for extra mileage that was not post to be taking off
TINESHA F. on
Guest service was amazing.
Cecily M. on
Darlene, Ubox, was great and very professional.
Candace C. on
They have very great customer service!!
Karen L. on
Convenient & know there job
LACHERYL M. on
Everyone I've encountered at the facility was awesome
TWANA J. on
The office was clean. The storage facility did not get swept too often. Other feedback, please give customer option to see/walk trough storage unit location (1st or 2nd floor) prior to renting.
pamela m. on
Everyone was very friendly and very helpful. I really appreciate good customer service.
GUSTINA C. on
Long wait for service, otherwise, excellent service.
brittany h. on
Everything was fine
Marlon T. on
If this was the last storage facility i would donate all my things to charity! The manager Jeremiah scoville was rude and insulting! I emailed about his behavior never got a follow call from his boss
courtney t. on
Excellent service very knowledgeable general manager extremely helpful Thanks u haul @ Morrow GA
Charlie B. on
The people at this store were the best people to me. Fozzy went beyond,and above. This was my first day in Alt. He helped me so much. I thank him so much.
barry w. on
Roaches roaches roaches
Travet W. on
I had an excellent experience with the staff and facility!
D'Anna b. on
Call center reps were horrible when communication with customers and Mgr’s.
betty s. on
none
PATRICE S. on
It was a good experience. Everyone was helpful.
GUSTINA C. on
Good service
Annette C. on
The staff there was very helpful very great hospitality management team was great and I want to thank I believe his name is mr. Fuzzy great job
Mark Q. on
Z
frank A. on
Excellent location, clean and great customer service.
ROBYN P. on
I love this place and I will always come back
Debby S. on
It was very frustrating and time consuming trying to arrange to get the pods delivered to my house. The staff was not knowledgeable of pricing for delivery and unloading and was very unhelpful
Leteshia C. on
The storage facility was very clean and well maintained. The staff was excellent.
Morreys G. on
Really great service and they were very understanding of your situation.
RAVEN B. on
Great Facility I was very pleased