Customer Reviews for U-Haul Moving & Storage at South Lake

2,628 reviews

1549 Mount Zion Rd   Morrow, GA 30260

(678) 369-2753

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(678) 369-2753

1549 Mount Zion Rd
Morrow, GA 30260

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Doy B.  |  Overall Experience 
Rating:
5.0

Everyone was extremely nice and helpful

Doy B. 
Rating:
4.0

Customer did not leave a comment.

Quentina M. 
Rating:
5.0

This location is top notch. I've rented with this location several times and has never been let down. Customer service is always a 10.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

steve A. 
Rating:
4.0

Customer did not leave a comment.

bobbie N. 
Rating:
5.0

Customer did not leave a comment.

JAMEEKA P. 
Rating:
2.0

Poor management behavior to me and no pro rating of charges

Abe S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

The truck's brakes needs to be chsnged.

Francine W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Tony G.  |  Overall Experience 
Rating:
5.0

The staff was very courteous and helpful with my truck return... will definitely recommend this location

sunday M. 
Rating:
5.0

All of the staff members are very helpful, patience, knowledgably, and professional in the performance of their duties. They should, all be commended!

AUNDRA J. 
Rating:
5.0

Overall move was great, the load and unload movers were professional and knowledgeable, movers were on time and made the moving experience for my sister comfortable. This was her first time ever moving on her own, due to her partner's death. Thank you all so much..

BENITA O. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Yolanda K. 
Rating:
5.0

Cathy at the front counter was exceptional! She had excellent customer service, had a calm demeanor, and was professional during the whole process!

Jovon T. 
Rating:
3.0

Customer did not leave a comment.

Tiffany K. 
Rating:
5.0

Customer did not leave a comment.

cedric H. 
Rating:
5.0

Customer did not leave a comment.

JAQUELINE H.  |  First Impressions 
Rating:
5.0

Awesome customer service, secure location, had to leave my car at this facility since I rented the truck for 24 hour.

Sonia T. 
Rating:
5.0

Great service, Smooth in and out, I wouldn't change a thing about my experience!

ronnie J. 
Rating:
4.0

Both Al-Karim and Tommy were very helpful and professional. I was in and out in no time. Helped make a stressful day easier. Thank you!

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

Takia Y.  |  First Impressions 
Rating:
5.0

I lost my phone case some where on the lot. I was trying to see anyone found it? Thanks you did a wonderful job!!!

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

Christina G. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
5.0

Great, clean facility!!!

Corey L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clyde M. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Barbara C.  |  Overall Experience 
Rating:
4.0

Great location and awesome customer service.

Sonia T. 
Rating:
5.0

Customer did not leave a comment.

Cordell S. 
Rating:
5.0

Customer did not leave a comment.

Brittany D. 
Rating:
4.0

Excellent customer service and well kept truck.

Sonia T. 
Rating:
4.0

Have gas in truck an be clean before u get them.

Trease M. 
Rating:
4.0

Nothing!

Dennis D. 
Rating:
5.0

Tucker was great, I reserved for the wrong date and he took the time to find another location that had what I needed. Thanks for your help Tucker.

Styron T.  |  Overall Experience 
Rating:
5.0

They went out of their way to correct the problem with the original contract. It was entered as Carthage, Ms instead of MO like I told them. They fixed it and we are very pleased

Bruce W. 
Rating:
3.0

Customer did not leave a comment.

Jacqulin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELRENE L. 
Rating:
5.0

Keep the great customer service!

Darius W. 
Rating:
2.0

The truck that I had was shaky the entire time. It was dangerous. I was scared the entire time.

Tasha P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Staff is great!! Would recommend this location.

Judy W. 
Rating:
5.0

The whole team is very excellent, very friendly and helpful. Property very clean etc;. Thank you so much! I give this place a 10. I would recommend this place!!

Rikko L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

The price was too high since I did rent two units. The second unit should have been discounted. Other than that, all went well.

ronald h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
5.0

Excellent customer service

Sonia T. 
Rating:
5.0

All around excellence!!!

Jacqueline P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

Thank you very much

Vicky P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nkeiah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danica D. 
Rating:
5.0

Customer did not leave a comment.

Nadine W. 
Rating:
5.0

I would like to give Tommy a special thank you for his consistent professional manner from the time I called needing help trying to the move-in online to remembering me when I arrived to the location. I want to bring special attention that I used Move & Go through U-haul's moving help to help unload the truck, which did not work at all. I had to tell him to leave, would strongly advise not using them Move & Go was terrible. Tommy let me know moving help are 3rd party and not connected directly with U-haul and how I needed to contact to put in a complaint. If it weren't for Tommy's helpfulness and foresight move in would have been a complete disaster. Again, thank you Tommy for your help I really appreciate it.

Cassandra R.  |  First Impressions 
Rating:
1.0

Gas mileage calculation was wrong.

LORY M. 
Rating:
5.0

The employees I saw today at 9am to 10:30am while there seemed very busy with multitasking. I wondered if it's like that everyday or it was just that morning experience. I saw a similarity at another location two days before.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Awesome crew at this location!!!!! I would definitely rent from them again. Thank you so much 😊

Carolyn C. 
Rating:
4.0

Customer did not leave a comment.

Carlton W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
1.0

I was charged double

Richard L. 
Rating:
5.0

Customer did not leave a comment.

christina T. 
Rating:
4.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Customer service at this location was very professional and facility was very clean.

Venezia O. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

Shelia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DYONE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herman D. 
Rating:
5.0

Customer did not leave a comment.

Shem B. 
Rating:
5.0

Great customer service

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
1.0

This location needs to have a box for people to turning in keys. I'm not sure why the manager's number is in the door if he's not going to pick up…

Elliott I. 
Rating:
5.0

No comment. Well satisfied.

Dechasatti B. 
Rating:
5.0

Everyone was very nice and knowledgeable about the U-Haul brand.

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

The front desk receptionist Levi is a mean man! No personality and rude!!! I honestly believe that he is racist!!! He made the whole experience difficult!! Doing the booking online is much easier! I will never go back to that location

Stacie W. 
Rating:
5.0

The staff is very efficient professional and courteous. The facility is clean and very nice. I highly recommend this location.

Theresa M.  |  First Impressions 
Rating:
5.0

I absolutely would recommend this location. I am very happy with the decision I made to select this location.

Terresa M. 
Rating:
4.0

Customer did not leave a comment.

farrad F. 
Rating:
4.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Rogeretta M. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Great customer service , facility was clean and explained everything what you need to know.

fred G. 
Rating:
5.0

Customer did not leave a comment.

NHAN N. 
Rating:
4.0

my paper work was incorrect i paid $34 for a trailer thats 24 hrs i rented it an 1pm an at 8am the next morning i was getting calls telling me i was late

Douglas B. 
Rating:
5.0

Great 👍

Augustine D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharondia P. 
Rating:
5.0

Mrs.Kathy at front desk was very kind and professional.

Rashonda S.  |  First Impressions 
Rating:
4.0

Super friendly customer service.

JAQUELINE H. 
Rating:
2.0

I cannot rent a cargo with New York license

RAZAK D. 
Rating:
5.0

Customer did not leave a comment.

Grady C.  |  Overall Experience 
Rating:
5.0

Great staff and nice facility. Great customer service

George L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha S. 
Rating:
4.0

Customer did not leave a comment.

Kelly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALUSINE T. 
Rating:
5.0

N/A

michael U. 
Rating:
5.0

It was a last minute rental which could have made for an unpleasant experience. However, my experience was one of a fast, easy, pleasant experience. All customer service agents was friendly, experience and professional.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Nellie P. 
Rating:
3.0

I rented a pick up truck for 4 hours. Returned the truck 20 minutes early. The young man asked if I wanted a print out of my receipt. I asked him to email it. I had to call back the next day for my receipt! Now I'm still waiting for Uhaul to refund my money , it's been 3 days now!

Valencia J. 
Rating:
4.0

Customer did not leave a comment.

Muhammad J. 
Rating:
5.0

I really don't know. Everything went so quick and smooth.

louis M. 
Rating:
5.0

Customer did not leave a comment.

TAMARA F.  |  Overall Experience 
Rating:
2.0

The agent was NOT at all attentive. Whatever he was listening to was so loud that you could hear it from his Bluetooth earpiece. He acted uninterested. I felt like I was more of a bother/nuisance to him than a valued customer. He also assured me that the $100 deposit that was taken from my account would be reversed BACK to my account up on the return of the vehicle. I rushed back to do so, knowing ahead of time that I needed that money to rent my hotel room. When I returned, 7 minutes AHEAD of SCHEDULED CLOSING TIME, the door was locked upon arrival and while I was standing there outside of the LOCKED DOOR, the lights inside were being turned off one by one. No one in sight at all. I still have not received the $100 deposit and did not enjoy being embarrassed my happy to sleep on an acquaintance's couch that night.

Kierstian A. 
Rating:
5.0

The staff was super friendly and helpful. They helped us upgrade to a larger unit because the one we reserved was about half the size we actually needed and they showed us exactly where the unit was and ga e us some tips on how to keep our things safe. On the other hand, we got charged $180 for the extra 2 days we requested for the use of the truck. We were told it would be $40 a day. Still not sure how $40x2=$180 but hey, U-Haul, right?

Te'Keyah D. 
Rating:
4.0

Thank you so much Short order time Great service

Gary M. 
Rating:
5.0

I get a uhaul twice per month. This is my favorite location 🥰

Tasha P. 
Rating:
1.0

Don't promise something and then go back on your word. Return phone calls. Don't try to cheat people out of their money.

Valerie R. 
Rating:
5.0

Thanks Great staff.

JOseph P.  |  Overall Experience 
Rating:
5.0

Nothing

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Stanley D. 
Rating:
5.0

Customer did not leave a comment.

Bryant S. 
Rating:
5.0

Customer did not leave a comment.

Kessa W. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Thank you for a professional & clean environment.

Sheila M.  |  Overall Experience 
Rating:
5.0

Tucker was super helpful Give him a raise!!!!!!!

Jacqueline P. 
Rating:
5.0

The manager was so helpful and nice can’t remember his name he wear glasses short and slim with curly hair. But over all everyone was helpful and friendly

Kiara S.  |  Overall Experience 
Rating:
1.0

Give a courtesy call if customer truck is not available just like the company wants customers to call if they are not coming in.

Deborah D. 
Rating:
5.0

We actually rented to pick up from a local to us / different location but were sent to this one since the one close to us didn't end up having a unit. U haul online, nor in person at this location, were able to put in the address we were moving our items to (Helen, GA) OR pull up U haul locations near there (Cleveland, GA) for us to conveniently return the unit without going over in allowed mileage. We did get them to give us an extra 15 miles for the distance we picked it up at vs where we were supposed to which was right near our storage unit in Stockbridge GA. If we had to have returned it to the suggested U-haul location we would have went way over on mileage. We've rented and returned to Cleveland, GA before so unsure why there was issue this go round to return to that city but took a chance and showed up at one we knew of and had no issue with the return.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Conway G. 
Rating:
5.0

Customer did not leave a comment.

Chantel D. 
Rating:
3.0

Had a few inconveniences but they were handled in a professional manner

Martica J.  |  First Impressions 
Rating:
1.0

Over charged me lied about keys was not customer friendly at all

EBONI P. 
Rating:
5.0

Explain to customer where the key drop box is located . Spent over 1 hour looking for the drop box .

Inshallah J. 
Rating:
5.0

Customer did not leave a comment.

Amber W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruth W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADONTE J. 
Rating:
5.0

Na

sheena j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEVON G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

La Shay H.  |  Overall Experience 
Rating:
5.0

This Uhaul location is the very clean and staff is friendly and helpful.

tiara b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATALIE T.  |  Overall Experience 
Rating:
5.0

Everybody was friendly and professional

RONALD J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

enda b.  |  Overall Experience 
Rating:
5.0

Extend the hours of access or giving new renters the first 24-hour access would be a great addition

keanna c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel Angel B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carla H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ralphie s.  |  Overall Experience 
Rating:
1.0

Try say I was sleep in storage unit because I was run a business from it

Calvin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dshuante M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demario A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shameka C.  |  First Impressions 
Rating:
5.0

Just have someone check on the bathroom more often... But everyone has been great!

Alexandria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shakevia R.  |  Overall Experience 
Rating:
4.0

Service was great. The only thing I disliked about it was the elevator always had a very smell and sometimes made it hard to use it even though you didn’t have a choice. However, the customers service was top tier.

Surrayyah J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juanita f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Great place,people and kept very clean and safe

Marsha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel Angel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shakirah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philistia S.  |  First Impressions 
Rating:
5.0

All Good

ANDRE A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

april l.  |  Overall Experience 
Rating:
1.0

I will never use U haul again , I came to pay my storage on the day of auction would not give me a chance to pay , sold my items

SANDRITHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine H.  |  Online Move In 
Rating:
5.0

There was a lock on the unit when I arrived. No one knew why, but it was handled swiftly and conveniently!

Pamela O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta B.  |  Overall Experience 
Rating:
1.0

This storage was unprofessional, nasty. The workers were disrespectful and discriminative also falsified complaints against me and my family while moving. We were harassed every time we entered the property. I would not advise anyone to use this Uhaul to store anything.

Dazjanae H.  |  Overall Experience 
Rating:
5.0

Staff members gave excellent service and were accommodating. They allowed me access to the bigger doors a little longer to make my move into the storage facility easier and for that I am very grateful!

Zanetta J.  |  First Impressions 
Rating:
4.0

The staff was very professional and friendly.

Jacqueline c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaShunyne W.  |  First Impressions 
Rating:
4.0

It would have been excellent had there been one -way trucks and hitches to pull my car. Unfortunately I had go to different locations and still wasn't able to pull my car. So I have to figure out a way to get back to Atlanta and bring my car back. Make no mistake though I love the customer service and the staff is the best of any U-Haul I've ever had the pleasure of dealing with... Thank Morrow U-Haul 1549 Mt Zion Rd., Morrow, Ga you guys ARE the BEST!

Valencia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonna B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CANA-MORIAH B.  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again

ANDRE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELINA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAJOYCE K.  |  Overall Experience 
Rating:
5.0

The customer service representative was very informative and friendly. The storage was smaller than expected so I had to get 2 storages because they were out of what I needed at that location

Catherine C.  |  First Impressions 
Rating:
3.0

The manager is rude. She has poor customer service skills.

Charlotte M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Halona B.  |  Overall Experience 
Rating:
5.0

God Bless America

Stewart J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon J.  |  First Impressions 
Rating:
5.0

Knowledgeable and helpful

Pamela F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhada G.  |  Overall Experience 
Rating:
5.0

Thank you

WENDY D.  |  Overall Experience 
Rating:
5.0

Other than my furniture having mold on it because I thought all of the units were climate control. The staff was wonderful about helping remove the molding furniture.

Shinita F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jemorie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lekisha h.  |  Overall Experience 
Rating: