Customer Reviews for U-Haul Moving & Storage at South Lake

2,086 reviews

1549 Mount Zion Rd   Morrow, GA 30260

(678) 369-2753

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(678) 369-2753

1549 Mount Zion Rd
Morrow, GA 30260

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Tasha R. 
Rating:
5.0

Customer did not leave a comment.

RON M. 
Rating:
5.0

The experience was amazing Levi's Customer service was excellent! Only bad thing is I hate that when you go online and make a reservation it makes you think you locked in a unit but you didn't, they could still sell out. So make sure you call and check and then go up there to finalize paperwork to officially have the unit

Jon-Sheree M.  |  First Impressions 
Rating:
5.0

Good service overall

LEON B. 
Rating:
1.0

Staff was the worst, I arrived every morning to grab my work things and got accused of sleeping in a unit. No one asked me anything nor called just put a lock on my locker because of what some one assumed. Terrible experience, had to miss a whole day of work changing my things to another storage

marcal e.  |  Overall Experience 
Rating:
3.0

Overall service was fair. Trucks need service. Tire monitoring service overdue. Outdated systems horrible service. A 10 minute check in using online system failed. Clerk attempted several times to input data. Clients are overcharged fees. Totally unacceptable invest in staff training and upgraded systems.

VICKI J. 
Rating:
1.0

Make sure your employees check truck so they know what's in there and the equipment that was paid for was there. And go over the type of uhaul we purchased online to make sure we are getting the right one. And don't make anyone pay for mileage if that customer has to drive 30 miles to another uhual for a mistake your company made

KENNETH H. 
Rating:
5.0

Keep up the good work!!

KENDRA A. 
Rating:
5.0

Customer did not leave a comment.

KANIYA S. 
Rating:
5.0

Jacob made sure things was right for me and my family

Jennifer E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel S.  |  First Impressions 
Rating:
4.0

Levi was very helpful. Overall, it's hard to get someone on the phone & then it gets sent to the main customer service line. Those reps can't help with the plastic tote box rental since those are specific to location. Maybe work on how that can be integrated so they can help if I can't get someone local on the phone. (I work in User Experience in my day job)

Candace H. 
Rating:
4.0

Paid for 24 houf

Ricky H.  |  First Impressions 
Rating:
5.0

Great assistant manager Jacob

FREDERICK H. 
Rating:
5.0

What is there to improve on? They were perfect. Five stars to Jason (I believe that was his name... the manager on duty Saturday) and Reiko.

DONNA H. 
Rating:
1.0

I was illegally charged a gas service charge for $58.00. I will never rent from Uhaul again.

KAROLE S. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA H. 
Rating:
5.0

Everyone was very nice. my straps came off on my car this the third time this has happen unsafe

JAMES F. 
Rating:
4.0

Complete check in process while customer is present at the location.

BRIDGET F. 
Rating:
5.0

Customer did not leave a comment.

kathlene t.  |  Overall Experience 
Rating:
5.0

I will use this section to speak on the excellent of customer service displayed over the weekend. The entire service team responded in outstanding fashion in the middle of an elevator breakdown. My rental vehicle was extended without charge until repairs were made and the storage units we accessible.

JEROME M. 
Rating:
5.0

Awesome team! This location made my renting a truck and getting supplies very easy. I will be back.

DONNA H. 
Rating:
5.0

Our Service was top of the line. So no improvement is needed.

JENNIFER T. 
Rating:
4.0

I actually had a great experience at this Uhaul facility the faculty was great excellent customer service very helpful. .

GWENDOLYN B. 
Rating:
5.0

Excellent equipment and service. Thank you!

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Lora B.  |  Overall Experience 
Rating:
5.0

Doing Great, nothing needed.

GENE J. 
Rating:
5.0

Great customer service!

DENNIS M. 
Rating:
5.0

Convenient location and we were pleased with the fast service. Thank you!

VIRGILIA G. 
Rating:
1.0

Levi Riggens was not prepared to serve customers. After accepting my cash payment of $100 he began to count his draw. I had to wait for four minutes for him to count his draw and then complete my order.

VINNETTA B. 
Rating:
5.0

Customer did not leave a comment.

jeannette j.  |  Overall Experience 
Rating:
5.0

Great customer service🙏🏾

FRANTZ F. 
Rating:
5.0

Customer did not leave a comment.

DEVEREUX C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

DRINA W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
1.0

They double charged me. And had a problem with refunding me. Was given the run around for a refund that they wrongly charged me

Bridget H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

New van, great customer service.Rick did a get Great job 🌞

RONALD P. 
Rating:
4.0

Customer did not leave a comment.

KARRAM P. 
Rating:
5.0

The way I was helped at this location was some of the best service I have ever had. I will tell all my friends and family to use this location.

ALICE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL O. 
Rating:
5.0

Great service, great team clean units and trucks . 5 star experience all around!

SHAYNA P. 
Rating:
5.0

Customer did not leave a comment.

Kiara W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE C. 
Rating:
4.0

At the beginning, I was trying to return the tow dolly and extend my rental on the truck for one week, I was told this was no problem just go into the store and it would be $40 a day. Well, a young man African-American was helping but also taking care of a customer. While patiently waiting Ms. GABBY Scoville, decided she would step in and help me. I told her what I wanted and off top she said you can't separate the tow from truck you have to extend all no exceptions. So ok I tell her I need to extend til 24th. She says we can I have someone booked for Sunday at 1. So as I try to speak with her about the situation, She tells me that she can put that inconvenience that family to accommodate me. I felt appalled because you treating me as if the 279 I just spend don't mean anything or the 250 more I trying to give. So I went and unloaded the whole truck in 2 hrs and brought it back a day early. Mr. Herb Hall was very helpful due to the circumstances.

Eric W. 
Rating:
3.0

They scammed me on the gas. The gas level was not accurate to begin with. Then after I put the gas where it originally was they charged me for 3 extra gallons. I have photo proof but I would not recommend

BRYAN J. 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

You doing well.

VINNETTA B. 
Rating:
5.0

Nothing. Everything was perfect.

CIARA H. 
Rating:
5.0

Customer did not leave a comment.

TARA P. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

I don't have any improvement recommendations to list, but I would like to highlight the young man that checked me in and was there to process me out. It's rare to encounter a young person so well versed in his or her job - hold on to him. He was not only friendly, he was very well mannered and polite. He love dealing with customers and it showed. He is a wonderful ambassador of your product.

CHAMMON B. 
Rating:
5.0

Don't remember the gentleman's name was very friendly and helpful

vicky j.  |  First Impressions 
Rating:
5.0

Fast, efficient and friendly personnel. They made the drop off quick and easy

Leslie W. 
Rating:
4.0

Already paying fir a storage unit. There should be 24 access to the large aromatic doors and not just the small manual door.

SEAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward R.  |  First Impressions 
Rating:
5.0

Jeremiah was excellent. The day we first came in the systems were down and we were on a tight schedule but Jeremiah made sure we got our storage unit and were able to get on our way. Thank you all.

JEFFERY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDWARD A.  |  Overall Experience 
Rating:
5.0

Everything was good

Sophia W. 
Rating:
5.0

Customer did not leave a comment.

Ashly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAMAR C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

Nakeem W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bibian n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

linda W.  |  Overall Experience 
Rating:
1.0

Customer service was awful. They didn't do the payment right and double charged me. I didn't get my receipt emailed in 30 minutes as promised. I have rented from other locations and had absolutely not problems. This was supposedly the corporate office and the level of service was awful. I would nor recommend this location to anyone and will never uses them again.

FREDERICA C. 
Rating:
5.0

Nothing for me.

MAURICE K. 
Rating:
5.0

Customer did not leave a comment.

ELIANNA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE T. 
Rating:
1.0

Customer did not leave a comment.

JAMES S. 
Rating:
1.0

The rate on the rental was too high

KRISTIE B. 
Rating:
5.0

Customer did not leave a comment.

AMY P. 
Rating:
3.0

Customer did not leave a comment.

Shirley S.  |  First Impressions 
Rating:
5.0

The manager there took care of me. Very well out spoken and he made sure i didn't leave dissatisfied. I'm glad to have met the manage.

KERVIN D. 
Rating:
5.0

Nothing. My rental was accidentally cancelled but Jacob was able to provide me with a truck at the last minute. He provided me with excellent customer service and I was truly grateful.

ATHALIA J. 
Rating:
4.0

Customer did not leave a comment.

BRANDON L.  |  Overall Experience 
Rating:
5.0

Great Customer Service

DOFFES E. 
Rating:
5.0

Customer did not leave a comment.

SEAN P. 
Rating:
5.0

Customer did not leave a comment.

Lelia R. 
Rating:
5.0

Customer did not leave a comment.

TRACEY F. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
5.0

Customer did not leave a comment.

Dominque T.  |  First Impressions 
Rating:
5.0

It was 💯 perfect. Customer Service was the best. Thank you so much

Lizabeth N. 
Rating:
4.0

I just received the bill that stated that I was charged $7 for a utility dolly and $10 for an appliance dolly. My reservation # 21384898 shows neither was dolly requested. Please refund $18.36 to my account to account for the dolly fees and the 8% tax that seems to have been applied to those fees.

John L. 
Rating:
5.0

Customer did not leave a comment.

Antiono W.  |  Overall Experience 
Rating:
5.0

I think that there is nothing to improve more. Thanks for the friendly, nice service in the U-haul branch that I visited.

Choungryeol L. 
Rating:
5.0

Customer did not leave a comment.

AARONIA S.  |  First Impressions 
Rating:
4.0

Although the timeframe for the containers to be delivered got pushed back due to some equipment issues (forklift), Darlene kept me updated. Darlene and her assistant (I did not catch his name) were very friendly and helpful.

Traci B. 
Rating:
4.0

Customer did not leave a comment.

Coretta J. 
Rating:
5.0

Keep up the good work

IRIS W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD O. 
Rating:
5.0

The Staff was Excellent and very helpful and knowledgeable

Kambria E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis C. 
Rating:
5.0

Customer did not leave a comment.

Yolanda T.  |  Overall Experience 
Rating:
5.0

Great customer service.

DAVID M. 
Rating:
1.0

It wasn't the staff i absolutely love Jacob. It was the truck it was kinda raggedy , it kept yanking when i stopped on brakes. It's also a compartment in the truck that my phone got stuck in i had almost take the front of the truck apart to get it out. I broke my Pandora bracelet trying to get my phone out, which my mom gave me that bracelet so i was very disappointed with that. I tried to call to get accommodations but i was always on hold.

KELLI W. 
Rating:
5.0

The customer service rep Justice was extremely helpful and pleasant. I found the experience with her very refreshing because Excellence in Customer Service is rare among the younger generation.

Irene L.  |  First Impressions 
Rating:
4.0

I have tried to look at invoice because I returned after just about 3 hours and did not get a email till next day around 1130 so was I charged for 2 days our just 1 I understand they were busy I get that I'm just ck thanks

THOMAS G. 
Rating:
5.0

I appreciate your service

ULYSSES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ariana t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIERRA E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aurryonn v.  |  Overall Experience 
Rating:
4.0

Need more staff in the mornings. One guy was doing it all from checking out equipment to working the storage area.

TIMOTHY P. 
Rating:
3.0

When I picked up the truck I advised the young man that the truck sounded very rough running. He indicated that this truck was next up in the inventory. I told him that it might not make it back because of the way it sounded. Sure enough the started to rattle and seemed not to shift properly. Additionally the checked engine light came on.( I do not fault the young man who rented me the truck I fault management and whoever kept this truck in inventory) I call the Mt Zion location and asked to speak to the Manager, Jeremiah) His wife told me that he could not speak to me and to call Roadside assistance. Finally for fear for my safety,I had to abandon the truck. However I was still charge for gas because the tank was low when they picked it up. How could I speak gas in the truck when it seemed it would break down any moment? Overall this was the worst experience I have ever had with Uhaul.

NATHANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Monique B.  |  First Impressions 
Rating:
3.0

They did not have enough staff working at the counter, it took about 45 minutes to be seen by staff number.

ROGER W. 
Rating:
5.0

Customer did not leave a comment.

awdir i.  |  First Impressions 
Rating:
5.0

Excellent professional staff ,no improvement need .

DERRICK N. 
Rating:
5.0

Customer did not leave a comment.

Terri S.  |  Overall Experience 
Rating:
5.0

My overall experience was excellent, especially the level of customer service rendered by the counter representatives - outgoing and returning of the van.

YVONNE K. 
Rating:
5.0

Customer did not leave a comment.

SELENA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEEKI R. 
Rating:
5.0

Customer did not leave a comment.

LATHASHA W. 
Rating:
5.0

Great service every time I come there 💯

TRACI M. 
Rating:
5.0

Customer service here is excellent. Good job!

Tiara H. 
Rating:
5.0

Customer did not leave a comment.

Roxanne M. 
Rating:
5.0

Customer did not leave a comment.

Willie T.  |  First Impressions 
Rating:
5.0

Checkout was very pleasant and easy, I would recommend to my family and friends. Thanks U- Haul.👍🏿

RENWICK R. 
Rating:
4.0

The person who checked me out was outstanding. He listened, he cared, and he went the extra mile with explaining different items we could use while moving into our new home.

Ashley C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Herbert C. 
Rating:
5.0

Customer did not leave a comment.

Brenton S. 
Rating:
1.0

Chris is VERY RUDE and UNPROFESSIONAL!! When I called to inform him that the amount of gas in the truck was , he was going back in forth me being argumentative and hung up in my face!!!!! I willl NEVER go there again and spend my money!!! If they are the last to have trucks a available again I will choose PENSKE or BIDGET!! I wish I could give this facility NO STARS!!!!!

Arnez P.  |  First Impressions 
Rating:
5.0

Keep up the good work.

KEYERRIA G. 
Rating:
5.0

Customer did not leave a comment.

BOBBY H. 
Rating:
4.0

When its 24 hrs sliding door should be as well.

BRENDA A.  |  Overall Experience 
Rating:
4.0

The trailer we rented had some kind of oil or grease in the floor. Otherwise it seemed to be well maintained.

James R. 
Rating:
3.0

When the manager says he's going to call you back because of a double charge, he should call back. I was very disappointed that no one reached out to me when I was charge for two extra days of storage. I had to call U-Haul three times and finally a senior account rep help me. That is beyond acceptable. And the fact that no one at the store reached out to me at all is crazy.

Chandra C. 
Rating:
5.0

Customer did not leave a comment.

Myra G.  |  Overall Experience 
Rating:
5.0

The assistant manager assisted me with procuring my storage and he was awesome! He was short-staffed but he still had a great attitude and was very helpful. I think his name was Jordan.

Darrel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talibah M.  |  Overall Experience 
Rating:
5.0

The charges were wrong. I took the truck for a day and was charged 2 day because I came 10 mn late and the handtruck was charged twice even though I have not used it. My helper mistakenly cut it out of the lock. I need to be refunded for 1 day rental for both the truck and the handtruck. The clerk on the other hand was fantastic.

Akoli W. 
Rating:
4.0

Customer did not leave a comment.

CLIFTON M. 
Rating:
4.0

Customer did not leave a comment.

BRENDA A. 
Rating:
4.0

Gabe could not have been nicer, as well as, the other gentleman on duty. Sorry, I didn’t get his name. Restroom was relatively clean, but there was NO tissue. Fortunately, I worked it out, but yikes! In spite of, it went well.

Patricia B.  |  First Impressions 
Rating:
1.0

Just poor customer service. Didn't feel like I mattered at all.

QUEEN T. 
Rating:
5.0

Awesome staff that are patient, friendly and helpful. 💯

TRACI M.  |  Overall Experience 
Rating:
5.0

Location was great

KENNY S. 
Rating:
5.0

Lower the mileage rate ..offer more discount s

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

RHEA L. 
Rating:
5.0

After leaving the Forest Park location which was a AWFUL experience the Morrow location was a breath of fresh air. Justice waited on me and was too pleasant. The Forest Park location was a totally different feel. I had reserved a storage unit but the young lady at the Tara blvd location put in the wrong date in(7/21 instead of (7/25). She advised me to call and change the date or go on line. After MANY attempts to call with no answer the location closed. I then changed it on line. When I went in on (7/22) I was informed the unit was rented YESTERDAY!! He said it was because I didn't call (which they don't answer the phone) plus (7/21) was not even over! Justice at the Morrow location was so friendly and helpful and changed my experience from the totally chaos I experienced at a whole other location. She deserves a raise!!!

Frankie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON D. 
Rating:
5.0

Customer did not leave a comment.

Irene L. 
Rating:
5.0

Customer did not leave a comment.

Lawanda P.  |  Overall Experience 
Rating:
4.0

Have more staff available for quicker service

ILIA T. 
Rating:
5.0

Customer did not leave a comment.

CAMIELLE R. 
Rating:
5.0

My Uhaul Rep was Mitchell he was very knowledgeable. He took his time and explained the process in detail. He made me feel very comfortable. I will definitely come back again. Thanks for everything.

ANGIE M. 
Rating:
3.0

The employees were just casually talking and walking around as I waited in line. I believe management should retrain the employees on being attentive to customers and their needs because time is very important when you're moving.

Antoine S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sakeeya B.  |  Online Move In 
Rating:
1.0

Jacob, the assistant manager, assured my U-boxes would be dropped for access on Saturday, July 17th by 8am. We spoke in-person on Monday, July 12th about dropping and accessing the boxes. When I arrived to UHaul on Mt. Zion the boxes had not been dropped for access. I was informed by Justice that the boxes wouldn’t be dropped that day. The Caucasian employee stated that Jacob was only an assistant manager and couldn’t schedule for a U-box to be dropped. After two hours of Justice making phone calls, she said that they could be dropped on Sunday, July 18th by 9am. On Sunday, July 18th I arrived at the location at 9:05am to my surprise employees in the back and a line of customers in front. It is 9:23am and the location is closed. Their opening hours on Sunday are 9am. DO NOT use this location.

Eboni J.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful

Daphne T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

RENELLE C.  |  Online Move In 
Rating:
5.0

The staff very helpful & friendly with everything. The experience was definitely the easiest part of my move.

katatheual d.  |  First Impressions 
Rating:
3.0

I move out on July 1 2021 not July 9 2021!!!

SHAKITA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kia S.  |  Overall Experience 
Rating:
5.0

Customer service representative was efficient and very helpful as well as knowledgeable.

Karen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miranda P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDRE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demario A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anise c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ULONCKA J.  |  Overall Experience 
Rating:
5.0

Above and beyond awesome!!

Renee F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valeria l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Jacob and Justice was SUPER AWESOME and Very Sweet! I came in panic mode and needed a storage and my truck I reserved all on a decent budget. And these two came through with absolutely and beyond Superior Customer Service! Thank you and I trust they will be rewarded and recognized, as the energy they displayed is almost extinct in business’s today. Thank You again to Jacob and Justice!

Nita Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Princess B.  |  First Impressions 
Rating:
4.0

The staff was nice and courteous however, I reserved a unit at another location. Upon my arrival to my location of choice, I was told the storage unit was not available and booked a unit at another location. Once I got the other storage location to check in and get my access card, the unit that was given to me was apparently a “ghost” unit and had a lock on it. So I then had to get another storage unit which was very inconvenient and too timely due to internal systems that were of no fault of the employees working. I encourage uhaul to examine the booking system used so that experiences such as mine do not occur.

TIFFANY W.  |  First Impressions 
Rating:
3.0

Everything was good except the storage space I reserved wasn't available. So I had to pay more.

Tamiko H.  |  First Impressions 
Rating:
5.0

yes of course i will it made me felt comfortable he was patient and helpful

shannon g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rickey j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Broderick M.  |  Overall Experience 
Rating:
5.0

Jeremiah and his staff were great.Id just loss my God Father n Grand Mother.Which is why i needed storage.They had me smiling and laughing along with the other customers.I am greatful so greatful.Great service and when you're already going through you need great Customer Service.

kaydrian s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALENTIN N.  |  First Impressions 
Rating:
4.0

Just would like to have after hours access. Other than that the staff was very helpful and friendly. I would definitely recommend this facility.

Shirell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destinee H.  |  Overall Experience 
Rating:
5.0

Good job thank you

juan r.  |  First Impressions 
Rating:
5.0

From facility to staff I never in my 3 years using Uhaul in Morrowhad any issue. If anything came up ir problem the manager and staff handled things rapidly and professionally.

DEVEREUX C.  |  First Impressions 
Rating:
5.0

Excellent service compared to Fozzie’s stores. Will give this location my business before anyone.

SIERRA E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUZETTE B.  |  Overall Experience 
Rating:
5.0

Great customer service, accessible units. Well-lit, friendly, overall great experience.

Collin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim M.  |  First Impressions 
Rating:
5.0

I would recommend anyone to Uhaul it’s very convenient.

phyllis b.  |  Overall Experience 
Rating:
4.0

Very kind staff

aaron r.  |  First Impressions 
Rating:
5.0

The assistant manager was really help and understanding. He had his hands full but I felt like I was helped very well. Great job guy!!!!

deja a.  |  First Impressions 
Rating:
5.0

Excellent customer service! The manager is amazing!!

Sharnell P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen p.  |  First Impressions 
Rating:
5.0

When I first got the storage unit Dante was an amazing help to me, then at the end when I was moving out, Jacob was just as amazing!!!! Will definitely use them again when needed in the future!!!!

Shekinah G.  |  Overall Experience 
Rating:
5.0

The staff was super nice and helpful.

Carol B.  |  First Impressions 
Rating:
5.0

The manager is a super guy knowledgeable professional and courteous very nice white American young man thank you Mr. King

ROBERT K.  |  First Impressions 
Rating:
5.0

Jacob was the best

KESHA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brice w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantonia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

venezia o.  |  Overall Experience 
Rating:
5.0

I’ll always choose this location for my storage needs. The customer service here is top notch!!!

Marshall T.  |  Overall Experience 
Rating:
5.0

Thank You for a Quality, Professional & Friendly Experience!!!!!! 😊

donna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashly M.  |  First Impressions 
Rating:
5.0

I will always use UHaul. Personnel are exceptionally helpful and personable. I felt my belongings were safe and secure. Thank you Jeremiah and UHaul.

constance s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME C.  |  Online Move In 
Rating:
5.0

When trying to contact the location the call always went to the reservation line. You could not get through to the office.

Carl F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Halona B.  |  First Impressions 
Rating:
4.0

The move out date is incorrect. I moved out on Sat May 1st, 2021. At around 10 am. They said the computer was down.

janelle a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheneaka p.  |  Overall Experience 
Rating:
5.0

Everyone was amazingly courteous and helpful. Very professional.

Eugenia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol p.  |  Overall Experience 
Rating:
2.0

Due to customer service I have to give you a below average.. was charged double and still waiting on a call back and a refund.

Natasha D.  |  Overall Experience 
Rating:
5.0

My wife and I love this Mount Zion team from Jeremiah on down to the newest employees. They always get you squared away quickly. They also let you know options to help you save time and money. My storage always feels like home.

DeWayne O.  |  Overall Experience 
Rating:
5.0

Thank you for securing my belongings.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer Service is absolutely amazing from Jacob!! I would recommend this company and facility to my university peers! Thank you!

Tenesea T.  |  First Impressions 
Rating:
5.0

They went above and beyond to help.

Britnay I.  |  First Impressions 
Rating:
5.0

Love the facility. Need more than one elevator.

BRENDA A.  |  First Impressions 
Rating:
5.0

Great

Lana L.  |  Overall Experience 
Rating:
5.0

Great customer service and super easy move in/out. Would recommend for sure

Raylin K.  |  Overall Experience 
Rating:
5.0

From start to finish this experience was more than wonderful. Keep up the good work if I could give more than 5 stars I would

tiffanie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  First Impressions 
Rating:
5.0

I have no regrets storing my personal items here between moves .

Wanda N.  |  Overall Experience 
Rating:
5.0

I have been a storage and equipment rental customer for 2 years at this location. The General Manager Mr. Scoville and his staff has been the most professional dealership that I have seen. Unbelievable customer service. Staff is very friendly and accommodating. Would definitely recommend this facility for any UHaul needs.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ghetty h.  |  Overall Experience 
Rating:
5.0

Management and staff are extremely amazing people. They turned my bad day into the best day. They're wonderful. I'd definitely go back.

TENNILLE W.  |  Overall Experience 
Rating:
5.0

I have had a wonderful experience with U-Haul from boxes to storage... I will continue to use them in the future as needed.

Terri S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donnell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shekinah G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerreshia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina M.  |  Overall Experience 
Rating:
5.0

The manager and staff were very helpful and friendly. I had my storage for a year and a half. I appreciate it for keeping the area clean. The only thing i didnt like is that they close the storage early, and some people come late from work and we cant get there on time to get something out of the storage. But besides that i love it there and the only reason i left is because i move to a different county. Thank you all for everything and this wonderful experience.

Glorianne B.  |  Overall Experience 
Rating:
3.0

My mattress has water damage. Please see pic

Tina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Callie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl b.  |  Overall Experience 
Rating:
5.0

The young that took care of me was very helpful. I can't remember his name but if you check your records you'll see his name. First name started with a J & he's 24 years old. He did an outstanding job!

George W.  |  First Impressions 
Rating:
5.0

Mr Deboe was very patient and helpful. Even walked me to my unit and addressed how to access it, how the alarm works, the amount due each month and gave advanced notice of auto pay each month. Great customer service and you get what you pay for and for that I'm a happy customer.

Shanel C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Van B.  |  Online Move In 
Rating:
4.0

I moved in on Christmas day when the office was closed. Unfortunately, the unit that was set up for me still had a company lock on it when I arrived, which left it inaccessible. Therefore, I was extremely inconvenienced during move-in.

LORI H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jerreshia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA W.  |  First Impressions 
Rating:
5.0

I found the U-Haul facilities to be bright, clean and attractive. I felt confident leaving my belongings there. The staff was exceptional. They were personable and very accommodating.

constance s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa A.  |  First Impressions 
Rating:
5.0

The staff were very helpful during my moving transition. Great job to everyone.

Jamelle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie R.  |  First Impressions 
Rating:
5.0

Dominic was super professional and kind. He answered all the questions I had and was very thorough too! He deserves a great appreciation for a Job well done. Thanks Ms Roberts Jonesboro GA.

DEBRA R.  |  First Impressions 
Rating:
5.0

The guys were very nice

Karen E.  |  First Impressions 
Rating:
5.0

Everything was wonderful accept for a musty smell in the elevator! The staff was very friendly and helpful!

Shayna P.  |  First Impressions 
Rating:
5.0

excellent

JAMES D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLESHA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiara H.  |  First Impressions 
Rating:
4.0

I actually made my reservation through the Lake City u haul location. They were really helpful with getting a cargo van and storage unit secured. I like that the security is top notch.

PAMELA H.  |  First Impressions 
Rating:
5.0

My initial contact with the Southlake Self-Storage was a positive and pleasant one. I appreciate the professionalism and friendliness of Josh and Dominick. Thank you!

Carole M.  |  First Impressions 
Rating:
5.0

Lavon. I think that his name. He signed me up. His customer service was amazing. I got a bigger unit because he was so knowledgeable. Thanks for everything.

Scherezaad M.  |  First Impressions 
Rating:
5.0

Staff was extremely nice and helpful

Christine P.  |  First Impressions 
Rating:
5.0

All the staff were professional, nice and accomidating. Very helpful in addition to being well prepared.

Keneith M.  |  First Impressions 
Rating:
3.0

Dominic was very helpful

Latonya R.  |  First Impressions 
Rating:
5.0

Had a pleasent experience. Very friendly service and most helpful staff. Preston Wragg was superb and i would recommend this location for anyone looking for a complete Uhaul experience.

Edgar G.  |  First Impressions 
Rating:
5.0

Everyone was very helpful an good energy . Keep up the good work!!!

keionndra w.  |  First Impressions 
Rating:
4.0

one bathroom was not clean .

jamie w.  |  First Impressions 
Rating:
5.0

Great setup. Love the easy access.

Charlisa T.  |  First Impressions 
Rating:
5.0

The two young gentlemen/employees gave superb customer service. Thank you.

salih a.  |  First Impressions 
Rating:
5.0

Associates were very helpful and made my experience great

Lanaifran B.  |  First Impressions 
Rating:
4.0

Staff was great. Location is spotless. My only complaint is that at 9 am on Saturday the line of customers was very long. One more employee working the counter would have helped the 2 that were there.

Rhonda P.  |  First Impressions 
Rating:
5.0

This is by far the best U-haul experience I’ve ever had. The location as well as the assistance given by all staff met and exceeded my expectations. I will always refer individuals to this location.

Monae W.  |  First Impressions 
No reviews have been submitted for this location.

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