I had a reservation for Saturday afternoon to pick up from a location near my house. It was changed to a location completely on the opposite side of Atlanta to which I asked the RSM why so far she stated I could either get the truck there or cancel the reservation. I went back to the original location to see what was going on and they stated the truck I had a reservation on didn't come back yet and that if I were flexible on my days I could get it on Monday. I choose to get it on Monday morning seeing that snow was forecasted for Sunday. I arrive Monday morning to the same situation of no truck. After spending an hour at the Forest Park location he was able to find me a truck at the Morrow location. Three days of getting the run around on trucks is not how you do business.DARRELL J.
Customer Reviews for U-Haul Moving & Storage at South Lake
Morrow, GA 30260
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHNNY H.
Change the oil and fix the radioBRADLEY A.
Nothing Everything is PerfectALBERT J.
Mr. Herb and Mr. Ira (I hope I got his name correct) were professional, very accommodating and knowledgeable with phenomenal personalities. My move went smoothly when all else wasn't. Thank you both for making the difference in my moving experience.ROSALINE S.
Customer did not leave a comment.Steven T. | Overall Experience
The guys at U-Haul were very courteous respectful and informative I will definitely come back to this location when I need another U-Haul truck thanks again guys top shelfPATRICK W.
My refrigerator was full of mold but otherwise everything else was good.Irene L. | Overall Experience
Checked my rental in late and did not bill me correctlyBRENDA S.
Customer did not leave a comment.TRAVIS C.
Customer did not leave a comment.brittany h. | First Impressions
Customer did not leave a comment.Chantrell D. | First Impressions
Customer did not leave a comment.Sequoia E.
Customer did not leave a comment.FRANCISCO S.
Customer did not leave a comment.TAKIRA J.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.GRISELDA M.
Customer did not leave a comment.KANIYA S. | First Impressions
Customer did not leave a comment.RANDY M. | Overall Experience
Customer did not leave a comment.Debra H. | Overall Experience
Customer did not leave a comment.Tiffany S. | Overall Experience
Customer did not leave a comment.SUSAN M.
Well lit & secure facility, climate controlled, conveniently located, and hours are great!! The staff are really nice!consuelo c. | First Impressions
Totally unacceptable; 1) associates that don't like the place they work, 2) Associates that cannot properly articulate the company's green initiative â€œI would never donate to a multi-million dollar corporation, I don't know what the green stuff isâ€ 3) cannabis should never be the welcoming smell in a newly serviced vehicle. This experience was the absolute worst.ANTONIO B.
All phases are excellentMarcus T. | First Impressions
Customer did not leave a comment.Sophia H. | Overall Experience
Customer did not leave a comment.MAHMUD C. | First Impressions
Customer did not leave a comment.Felicia L. | Overall Experience
Customer did not leave a comment.Zadkiel C.
Customer did not leave a comment.JAMES E. | Overall Experience
Customer did not leave a comment.VINNETTA B.
Customer did not leave a comment.Dana W.
I got charged something totally different from what was said to be I turned the truck in clean and they charged me for it I know the miles was gonna be a charge but I kept the truck clean and I made sure I didn't leave anything behind said was only post have a charge of $47 which they charged me $20 and change for extra miles don't mind it but charged me $20 and change for it to get clean and it said total of $47 but took $56 off my card now I felt like I was ripped off I never Jonesboro U-Haul never over charged what you pay up front is all u will be charged!! So I want be using this location againFONDA M.
I did not move out or authorize anyone to move out on my behalf. I have paid my fees and was not contacted about any problems so im confused about why i am getting this surveyracquel g. | Overall Experience
ThanksDONTREALE B. | First Impressions
Customer did not leave a comment.AUTROUIAR R.
My experience was great until the moving day. My truck wasn't ready because customer hadn't returned it but unnecessary sacrifices had to be made on my end and NO MERCY was shown when it came to it being justified by U Haul. Ma'am its company rules???tracy c. | Overall Experience
Customer did not leave a comment.Shayla W. | First Impressions
Customer did not leave a comment.DEBORAH E.
Customer did not leave a comment.MICHAEL H.
Some young guy came out, unhooked the trailer and I was away in 5 minutes. Great job, team.Michael H.
Customer did not leave a comment.ALIMA N.
Customer did not leave a comment.Griselda G.
Customer did not leave a comment.ALIYAH W.
Customer did not leave a comment.Keith M. | Overall Experience
Great store, great management ðŸŒžRONALD P.
Rico handled my reservation and was beyond professional and polite. Everyone in the facility made a stressful moving day just a bit brighter with their smiles and urgency to assist.PAS'TRELLE J.
My experience with Uhaul is Always positive!JONNELL W.
Manager at location exerted excellent customer service.SHANNON S.
Customer did not leave a comment.EDDIE P.
Customer did not leave a comment.MEGAN M.
want to think Jeremiah and his wife very good peopleMack G. | Overall Experience
It was top shape, didn't wait long having a reservation. Check the lighting before I leftLAFAYETTE W.
Customer did not leave a comment.SHAWANDA E.
Customer did not leave a comment.RIGOBERTO H.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.TAMMY J. | Overall Experience
Customer did not leave a comment.Pamela C. | First Impressions
Your employee, Jacob is great, wonderful customer service.JAMES C.
It was wonderful job little bit a waiting a little bit but it's okay customer service doing great jobjean F.
Customer did not leave a comment.Lance F.
Customer did not leave a comment.DEXTER W.
Customer did not leave a comment.ANGELA M.
Customer did not leave a comment.AMANULLAH M.
Thank u U- Haul u U- HaulLARRY H.
Your after hours rental window need to be highlighted. Your example shows a yellow pole with an orange box but your location has a window that is not noticeable.Ashley W.
Customer did not leave a comment.Pamela A. | First Impressions
Customer did not leave a comment.KIMBERLYN F.
Customer did not leave a comment.ANTHONY M. | Overall Experience
Customer did not leave a comment.ALYTIA S.
Customer did not leave a comment.KIM K.
I wish it was 24 hours or later hours to help late workers but i love Uhaul and the clean facilitiesKIARA W. | First Impressions
This was NOT the office I had made my reservation with, the original office was 4360 Covington Hwy. this location was 22 miles away from my home where the original office was about 8 miles from my home. My move end up costing me $180 more because of the broken reservation by the Covington Hwy office. KEEP GUARANTEED RESERVATIONS!!!Andrea H.
Correction I cleaned out my storage on 11/14/2021 because the office was closed I had to call customer service who was rude and did not help me with my move out concern.Nicole B. | Overall Experience
Never have a problem at the Morrow GA location.DENNIS D.
Customer did not leave a comment.CAREY M.
Everyone was helpfulLASHELLE A.
Customer did not leave a comment.IVORY P.
nothing. keep doing what you are doing and dont changePAUL H.
Manager was rude .Yaniesh C.
Where is the key drop off box? Where to put the key is not clearAnisa C.
The owner or manager is a great guy is customer service is through the roof great job I don't remember his name but his name tag says ownerTIERRA W.
Customer did not leave a comment.MELVIN F. | Overall Experience
Customer did not leave a comment.DWIGHT H.
Customer did not leave a comment.Eric V.
Great friendly serviceKATRENA R.
Customer did not leave a comment.KATHLENE T.
Customer did not leave a comment.RONNIE J.
Stay true to what you're doing and stay on top of the Customer Service as you did for mefarrad F.
Customer did not leave a comment.kevin b. | Overall Experience
Customer did not leave a comment.BRADFORD F. | Overall Experience
The staff member that dealt with my case was on point and definitely took his role as Customer Service Representative seriously.farrad f. | First Impressions
Customer did not leave a comment.STEVEN M.
Very good customer servicemarcie w. | Overall Experience
Customer did not leave a comment.MICHAEL C.
Herbert was amazing at helping me rent a van for just a few hours for a quick move. Even Jeremiah was helpful and kind. I would definitely recommend this location to others!tiffany C.
Customer did not leave a comment.THERESA J.
Great job and great customer service. 10 starsMILTON C.
Very professional and friendly staff would definitely recommend this location. Great Job!HEROD O.
Customer did not leave a comment.Shontavia J. | Overall Experience
Customer did not leave a comment.Marcus J.
Customer did not leave a comment.Dominque H. | Overall Experience
The mileage cost was extremely expensive, I would not rent this van from Uhaul again. I will use another vendor. The cost was not as advertised on the site.JAMMINESE M.
Your staff member were rude and nee to be written up. He has No Respect.SARAH W. | Overall Experience
Everyone was awesome! Excellent customer service!QUENTIN N.
Customer did not leave a comment.KENYA B.
Customer did not leave a comment.DANIEL C.
I was happy with the fact that I only rented a storage for seven days and I was still charged the full amount. I expressed my concerns with the representative at the location but was unhappy with the answer, I will still be charged the full amount. I think this is wrong and we should be at least given back some of our money.Dominique B. | Overall Experience
Customer did not leave a comment.HAIRO M.
Customer did not leave a comment.Anthony J.
Customer did not leave a comment.ASHLEY W.
Customer did not leave a comment.Vanessa A.
Check your receipt, take pictures of return because they charged me for fuel, and I returned equipment with same gas as it was when I rentedSONYA J.
The gentleman was courteous and accommodating. Mr Mitchell made sure I understood the possible charges as a result of the usage and mileage. Returned it as instructed and received email with my bill upon receipt. Good job. Well organized.TEMIKA J.
Customer did not leave a comment.EUNECA F. | Overall Experience
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.Tasha R.
Customer did not leave a comment.RON M.
The experience was amazing Levi's Customer service was excellent! Only bad thing is I hate that when you go online and make a reservation it makes you think you locked in a unit but you didn't, they could still sell out. So make sure you call and check and then go up there to finalize paperwork to officially have the unitJon-Sheree M. | First Impressions
Good service overallLEON B.
Overall service was fair. Trucks need service. Tire monitoring service overdue. Outdated systems horrible service. A 10 minute check in using online system failed. Clerk attempted several times to input data. Clients are overcharged fees. Totally unacceptable invest in staff training and upgraded systems.VICKI J.
Make sure your employees check truck so they know what's in there and the equipment that was paid for was there. And go over the type of uhaul we purchased online to make sure we are getting the right one. And don't make anyone pay for mileage if that customer has to drive 30 miles to another uhual for a mistake your company madeKENNETH H.
Keep up the good work!!KENDRA A.
Customer did not leave a comment.KANIYA S.
Customer did not leave a comment.Rachel S. | First Impressions
Levi was very helpful. Overall, it's hard to get someone on the phone & then it gets sent to the main customer service line. Those reps can't help with the plastic tote box rental since those are specific to location. Maybe work on how that can be integrated so they can help if I can't get someone local on the phone. (I work in User Experience in my day job)Candace H.
Paid for 24 houfRicky H. | First Impressions
Great assistant manager JacobFREDERICK H.
What is there to improve on? They were perfect. Five stars to Jason (I believe that was his name... the manager on duty Saturday) and Reiko.DONNA H.
I was illegally charged a gas service charge for $58.00. I will never rent from Uhaul again.KAROLE S.
Customer did not leave a comment.YOLANDA H.
Everyone was very nice. my straps came off on my car this the third time this has happen unsafeJAMES F.
Complete check in process while customer is present at the location.BRIDGET F.
I will use this section to speak on the excellent of customer service displayed over the weekend. The entire service team responded in outstanding fashion in the middle of an elevator breakdown. My rental vehicle was extended without charge until repairs were made and the storage units we accessible.JEROME M.
Awesome team! This location made my renting a truck and getting supplies very easy. I will be back.DONNA H.
Our Service was top of the line. So no improvement is needed.JENNIFER T.
The way I was helped at this location was some of the best service I have ever had. I will tell all my friends and family to use this location.ALICE F. | First Impressions
Don't remember the gentleman's name was very friendly and helpfulvicky j. | First Impressions
Already paying fir a storage unit. There should be 24 access to the large aromatic doors and not just the small manual door.SEAN S. | First Impressions
Customer did not leave a comment.Edward R. | First Impressions
Customer did not leave a comment.bibian n. | First Impressions
Customer did not leave a comment.Shirley S. | First Impressions
Customer did not leave a comment.Dominque T. | First Impressions
The customer service rep Justice was extremely helpful and pleasant. I found the experience with her very refreshing because Excellence in Customer Service is rare among the younger generation.Irene L. | First Impressions
Customer did not leave a comment.Monique B. | First Impressions
Customer did not leave a comment.awdir i. | First Impressions
Customer did not leave a comment.SELENA G. | First Impressions
Customer did not leave a comment.Willie T. | First Impressions
Chris is VERY RUDE and UNPROFESSIONAL!! When I called to inform him that the amount of gas in the truck was , he was going back in forth me being argumentative and hung up in my face!!!!! I willl NEVER go there again and spend my money!!! If they are the last to have trucks a available again I will choose PENSKE or BIDGET!! I wish I could give this facility NO STARS!!!!!Arnez P. | First Impressions
The assistant manager assisted me with procuring my storage and he was awesome! He was short-staffed but he still had a great attitude and was very helpful. I think his name was Jordan.Darrel J. | First Impressions
Gabe could not have been nicer, as well as, the other gentleman on duty. Sorry, I didn’t get his name. Restroom was relatively clean, but there was NO tissue. Fortunately, I worked it out, but yikes! In spite of, it went well.Patricia B. | First Impressions
Customer did not leave a comment.Sakeeya B. | Online Move In
Jacob, the assistant manager, assured my U-boxes would be dropped for access on Saturday, July 17th by 8am. We spoke in-person on Monday, July 12th about dropping and accessing the boxes. When I arrived to UHaul on Mt. Zion the boxes had not been dropped for access. I was informed by Justice that the boxes wouldn’t be dropped that day. The Caucasian employee stated that Jacob was only an assistant manager and couldn’t schedule for a U-box to be dropped. After two hours of Justice making phone calls, she said that they could be dropped on Sunday, July 18th by 9am. On Sunday, July 18th I arrived at the location at 9:05am to my surprise employees in the back and a line of customers in front. It is 9:23am and the location is closed. Their opening hours on Sunday are 9am. DO NOT use this location.Eboni J. | First Impressions
Everyone was very nice and helpfulDaphne T. | First Impressions
The staff very helpful & friendly with everything. The experience was definitely the easiest part of my move.katatheual d. | First Impressions
Customer service representative was efficient and very helpful as well as knowledgeable.Karen P. | First Impressions
Customer did not leave a comment.ANDRE A. | First Impressions
Customer did not leave a comment.Demario A. | First Impressions
Above and beyond awesome!!Renee F. | First Impressions
Customer did not leave a comment.James C. | First Impressions
Jacob and Justice was SUPER AWESOME and Very Sweet! I came in panic mode and needed a storage and my truck I reserved all on a decent budget. And these two came through with absolutely and beyond Superior Customer Service! Thank you and I trust they will be rewarded and recognized, as the energy they displayed is almost extinct in business’s today. Thank You again to Jacob and Justice!Nita Y. | First Impressions
Customer did not leave a comment.Princess B. | First Impressions
The staff was nice and courteous however, I reserved a unit at another location. Upon my arrival to my location of choice, I was told the storage unit was not available and booked a unit at another location. Once I got the other storage location to check in and get my access card, the unit that was given to me was apparently a “ghost” unit and had a lock on it. So I then had to get another storage unit which was very inconvenient and too timely due to internal systems that were of no fault of the employees working. I encourage uhaul to examine the booking system used so that experiences such as mine do not occur.TIFFANY W. | First Impressions
Everything was good except the storage space I reserved wasn't available. So I had to pay more.Tamiko H. | First Impressions
yes of course i will it made me felt comfortable he was patient and helpfulshannon g. | First Impressions
Jeremiah and his staff were great.Id just loss my God Father n Grand Mother.Which is why i needed storage.They had me smiling and laughing along with the other customers.I am greatful so greatful.Great service and when you're already going through you need great Customer Service.kaydrian s. | First Impressions
Customer did not leave a comment.VALENTIN N. | First Impressions
Just would like to have after hours access. Other than that the staff was very helpful and friendly. I would definitely recommend this facility.Shirell M. | First Impressions
Customer did not leave a comment.Tiffany A. | First Impressions
Very kind staffaaron r. | First Impressions
Excellent customer service! The manager is amazing!!Sharnell P. | First Impressions
Customer did not leave a comment.karen p. | First Impressions
The manager is a super guy knowledgeable professional and courteous very nice white American young man thank you Mr. KingROBERT K. | First Impressions
Jacob was the bestKESHA H. | First Impressions
Customer did not leave a comment.brice w. | First Impressions
Thank You for a Quality, Professional & Friendly Experience!!!!!! 😊donna M. | First Impressions
Customer did not leave a comment.JEROME C. | Online Move In
Customer did not leave a comment.Halona B. | First Impressions
Everyone was amazingly courteous and helpful. Very professional.Eugenia B. | First Impressions
Customer Service is absolutely amazing from Jacob!! I would recommend this company and facility to my university peers! Thank you!Tenesea T. | First Impressions
They went above and beyond to help.Britnay I. | First Impressions
Customer did not leave a comment.Yvonne M. | First Impressions
Customer did not leave a comment.Eduardo A. | First Impressions
Mr Deboe was very patient and helpful. Even walked me to my unit and addressed how to access it, how the alarm works, the amount due each month and gave advanced notice of auto pay each month. Great customer service and you get what you pay for and for that I'm a happy customer.Shanel C. | First Impressions
Customer did not leave a comment.Van B. | Online Move In
I moved in on Christmas day when the office was closed. Unfortunately, the unit that was set up for me still had a company lock on it when I arrived, which left it inaccessible. Therefore, I was extremely inconvenienced during move-in.LORI H. | Online Move In
Customer did not leave a comment.LISA W. | First Impressions
Customer did not leave a comment.Jacqueline G. | First Impressions
Customer did not leave a comment.Gary W. | First Impressions
Customer did not leave a comment.Stephanie R. | First Impressions
Dominic was super professional and kind. He answered all the questions I had and was very thorough too! He deserves a great appreciation for a Job well done. Thanks Ms Roberts Jonesboro GA.DEBRA R. | First Impressions
Everything was wonderful accept for a musty smell in the elevator! The staff was very friendly and helpful!Shayna P. | First Impressions
excellentJAMES D. | First Impressions
Customer did not leave a comment.ALLESHA M. | First Impressions
Customer did not leave a comment.Mitchell D. | First Impressions
I actually made my reservation through the Lake City u haul location. They were really helpful with getting a cargo van and storage unit secured. I like that the security is top notch.PAMELA H. | First Impressions
My initial contact with the Southlake Self-Storage was a positive and pleasant one. I appreciate the professionalism and friendliness of Josh and Dominick. Thank you!Carole M. | First Impressions
Lavon. I think that his name. He signed me up. His customer service was amazing. I got a bigger unit because he was so knowledgeable. Thanks for everything.Scherezaad M. | First Impressions
All the staff were professional, nice and accomidating. Very helpful in addition to being well prepared.Keneith M. | First Impressions
Dominic was very helpfulLatonya R. | First Impressions
Had a pleasent experience. Very friendly service and most helpful staff. Preston Wragg was superb and i would recommend this location for anyone looking for a complete Uhaul experience.Edgar G. | First Impressions
Great setup. Love the easy access.Charlisa T. | First Impressions
The two young gentlemen/employees gave superb customer service. Thank you.salih a. | First Impressions
Associates were very helpful and made my experience greatLanaifran B. | First Impressions
This is by far the best U-haul experience I’ve ever had. The location as well as the assistance given by all staff met and exceeded my expectations. I will always refer individuals to this location.Monae W. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!