Customer Reviews for U-Haul Moving & Storage at South Lake

2,543 reviews

1549 Mount Zion Rd   Morrow, GA 30260

(678) 369-2753

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 369-2753

1549 Mount Zion Rd
Morrow, GA 30260

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

The staff is very efficient professional and courteous. The facility is clean and very nice. I highly recommend this location.

Theresa M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

farrad F. 
Rating:
5.0

Customer did not leave a comment.

Rogeretta M. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Great customer service , facility was clean and explained everything what you need to know.

fred G. 
Rating:
5.0

Customer did not leave a comment.

NHAN N. 
Rating:
4.0

my paper work was incorrect i paid $34 for a trailer thats 24 hrs i rented it an 1pm an at 8am the next morning i was getting calls telling me i was late

Douglas B. 
Rating:
5.0

Great 👍

Augustine D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharondia P. 
Rating:
5.0

Mrs.Kathy at front desk was very kind and professional.

Rashonda S.  |  First Impressions 
Rating:
4.0

Super friendly customer service.

JAQUELINE H. 
Rating:
2.0

I cannot rent a cargo with New York license

RAZAK D. 
Rating:
5.0

Customer did not leave a comment.

Grady C.  |  Overall Experience 
Rating:
5.0

Great staff and nice facility. Great customer service

George L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha S. 
Rating:
4.0

Customer did not leave a comment.

Kelly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALUSINE T. 
Rating:
5.0

N/A

michael U. 
Rating:
5.0

It was a last minute rental which could have made for an unpleasant experience. However, my experience was one of a fast, easy, pleasant experience. All customer service agents was friendly, experience and professional.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Nellie P. 
Rating:
3.0

I rented a pick up truck for 4 hours. Returned the truck 20 minutes early. The young man asked if I wanted a print out of my receipt. I asked him to email it. I had to call back the next day for my receipt! Now I'm still waiting for Uhaul to refund my money , it's been 3 days now!

Valencia J. 
Rating:
4.0

Customer did not leave a comment.

Muhammad J. 
Rating:
5.0

I really don't know. Everything went so quick and smooth.

louis M. 
Rating:
5.0

Customer did not leave a comment.

TAMARA F.  |  Overall Experience 
Rating:
2.0

The agent was NOT at all attentive. Whatever he was listening to was so loud that you could hear it from his Bluetooth earpiece. He acted uninterested. I felt like I was more of a bother/nuisance to him than a valued customer. He also assured me that the $100 deposit that was taken from my account would be reversed BACK to my account up on the return of the vehicle. I rushed back to do so, knowing ahead of time that I needed that money to rent my hotel room. When I returned, 7 minutes AHEAD of SCHEDULED CLOSING TIME, the door was locked upon arrival and while I was standing there outside of the LOCKED DOOR, the lights inside were being turned off one by one. No one in sight at all. I still have not received the $100 deposit and did not enjoy being embarrassed my happy to sleep on an acquaintance's couch that night.

Kierstian A. 
Rating:
5.0

The staff was super friendly and helpful. They helped us upgrade to a larger unit because the one we reserved was about half the size we actually needed and they showed us exactly where the unit was and ga e us some tips on how to keep our things safe. On the other hand, we got charged $180 for the extra 2 days we requested for the use of the truck. We were told it would be $40 a day. Still not sure how $40x2=$180 but hey, U-Haul, right?

Te'Keyah D. 
Rating:
4.0

Thank you so much Short order time Great service

Gary M. 
Rating:
5.0

I get a uhaul twice per month. This is my favorite location 🥰

Tasha P. 
Rating:
1.0

Don't promise something and then go back on your word. Return phone calls. Don't try to cheat people out of their money.

Valerie R. 
Rating:
5.0

Thanks Great staff.

JOseph P.  |  Overall Experience 
Rating:
5.0

Nothing

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Stanley D. 
Rating:
5.0

Customer did not leave a comment.

Bryant S. 
Rating:
5.0

Customer did not leave a comment.

Kessa W. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Thank you for a professional & clean environment.

Sheila M.  |  Overall Experience 
Rating:
5.0

Tucker was super helpful Give him a raise!!!!!!!

Jacqueline P. 
Rating:
5.0

The manager was so helpful and nice can’t remember his name he wear glasses short and slim with curly hair. But over all everyone was helpful and friendly

Kiara S.  |  Overall Experience 
Rating:
1.0

Give a courtesy call if customer truck is not available just like the company wants customers to call if they are not coming in.

Deborah D. 
Rating:
5.0

We actually rented to pick up from a local to us / different location but were sent to this one since the one close to us didn't end up having a unit. U haul online, nor in person at this location, were able to put in the address we were moving our items to (Helen, GA) OR pull up U haul locations near there (Cleveland, GA) for us to conveniently return the unit without going over in allowed mileage. We did get them to give us an extra 15 miles for the distance we picked it up at vs where we were supposed to which was right near our storage unit in Stockbridge GA. If we had to have returned it to the suggested U-haul location we would have went way over on mileage. We've rented and returned to Cleveland, GA before so unsure why there was issue this go round to return to that city but took a chance and showed up at one we knew of and had no issue with the return.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Conway G. 
Rating:
5.0

Customer did not leave a comment.

Chantel D. 
Rating:
3.0

Had a few inconveniences but they were handled in a professional manner

Martica J.  |  First Impressions 
Rating:
1.0

Over charged me lied about keys was not customer friendly at all

EBONI P. 
Rating:
5.0

Explain to customer where the key drop box is located . Spent over 1 hour looking for the drop box .

Inshallah J. 
Rating:
5.0

Customer did not leave a comment.

Amber W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruth W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADONTE J. 
Rating:
2.0

Rep was very cocky and rude

GIOVANNI M. 
Rating:
5.0

Customer did not leave a comment.

megan H. 
Rating:
4.0

Everyone was extremely helpful and professional.

CYNTHIA G. 
Rating:
1.0

Booked online and in person was a different price and very unorganized

Cesar O. 
Rating:
5.0

Na

sheena j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEVON G.  |  Overall Experience 
Rating:
4.0

As I stated: overall above average, but service was slow apparently due to staffing and extremely slow response time from your system and even the associated printer. There were only 2-3 customers when I was there. Glad it was not more busy. Although pre registered, it took 30 minutes to pick up the truck I had rented. One time when I called in, the response was “thanks for calling, please hold, there are three customers ahead of you.” I actually hung up after waiting a long time and drove in to make the reservation in person. Equipment and people are excellent; systems and service too slow!

Carlton P. 
Rating:
5.0

My credit card was charged $12.00 for gas fill up inspite of my filling gas to the level I was handed over when taking the vehicle . This is not acceptable. Pls do credit this amount to my credit card . Barring this everything was good. The customer service representative's at the front desk were awesome. Do refund thanks

mandeep B. 
Rating:
4.0

Customer did not leave a comment.

La Shay H.  |  Overall Experience 
Rating:
5.0

This Uhaul location is the very clean and staff is friendly and helpful.

tiara b.  |  Overall Experience 
Rating:
5.0

The entire process and customer service was great. Keep up the good work.

KAWANDA B. 
Rating:
5.0

Customer did not leave a comment.

barbara w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

NATALIE T.  |  Overall Experience 
Rating:
5.0

Everybody was friendly and professional

RONALD J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Kayla C. 
Rating:
5.0

great service

Rick M. 
Rating:
5.0

Not that I can see.

Paulette L. 
Rating:
5.0

Customer did not leave a comment.

enda b.  |  Overall Experience 
Rating:
5.0

The pickup truck ran fine, and was clean, but had bad body damage to the outside of the truck. It makes a renter nervous that the company may want to place blame for damages already there.

Anne L. 
Rating:
5.0

Extend the hours of access or giving new renters the first 24-hour access would be a great addition

keanna c.  |  First Impressions 
Rating:
1.0

I requested a refund because I never drove the truck off the lot. I rented the truck and decided I didn't need it.

Ronald H. 
Rating:
1.0

My rental truck was pass empty. The tire sensor light was on and no window knob. I had a 7:00am pick up there store was late opening it was almost 8:00a before I could leave. Most of only the worker who checked the tires outside was the only person to apologized. I was late meeting my movers. After returning the truck with the tire sensor still on I was told the tire was fine the light didn't work. I was disappointed with the service and the attitude of my safety LaVerne Barnes 678-362-1438

LaVerne B. 
Rating:
5.0

Customer did not leave a comment.

miguel Angel B.  |  Overall Experience 
Rating:
5.0

Give Abby Colllie a raise! She was awesome and is excellent at what she does. She changed her schedule to accommodate our needs. She helped us tremendously. Our movers canceled and because Abby arrived early on Saturday we were able to get everything unloaded timely. Don't lose her!! She is also a super nice lady.

Vicky L. 
Rating:
5.0

Rikki was such a big help. He explained everything thoroughly and was just overall a great person to work with!

Kristen T. 
Rating:
5.0

Excellent customer service…great attitude, friendly, etc.

Trapanger S. 
Rating:
3.0

Customer did not leave a comment.

Carla H.  |  Overall Experience 
Rating:
5.0

Those guys knew their stuff. Very knowledgeable about equipment and services available.

Harold T. 
Rating:
5.0

Customer did not leave a comment.

LaMar S. 
Rating:
4.0

Customer did not leave a comment.

Sonya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ralphie s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rudolph B. 
Rating:
4.0

Everything was awesome on both ends. Little to pricey too me, but an overall great experience. Thanks to all who helped me in need. JMC

John C. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T. 
Rating:
1.0

Try say I was sleep in storage unit because I was run a business from it

Calvin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose G. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
4.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

Continue to provide great service and stay consistant

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE J. 
Rating:
5.0

The guy was warm and friendly.

Raymond B. 
Rating:
5.0

I don't have any recommendations for improvement. What I will say is that the employees were very cordial and helped me to the best of their abilities. In addition, the vehicle (10' van) that I rented was extremely clean and well maintained. I love this U-HAUL location and their level of service is top-tier!

Kayla A. 
Rating:
4.0

The drop box was not easy to find. Instructions said that it was in front of the entrance but it was not.

Nathaniel W. 
Rating:
2.0

Truck was in horrible condition, engine cover on the inside of truck was off burning your feet, passenger side door would not open from the outside.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Brianna S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dshuante M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demario A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shameka C.  |  First Impressions 
Rating:
5.0

Excellent service

YEZEXTER M. 
Rating:
5.0

Just have someone check on the bathroom more often... But everyone has been great!

Alexandria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shakevia R.  |  Overall Experience 
Rating:
1.0

Truck I rented gas ⛽ was empty truck Continue to shut off we had to jump the battery twice we returned the truck and another truck was unavailable so we were unable to move rented another truck the next day and they had no trucks available we ended up in a cargo van trying to move a 3bedroom house 😪 totally inconvenient we ended up renting from another company and will never use UHaul again

Phyllis T. 
Rating:
4.0

Service was great. The only thing I disliked about it was the elevator always had a very smell and sometimes made it hard to use it even though you didn’t have a choice. However, the customers service was top tier.

Surrayyah J.  |  Overall Experience 
Rating:
5.0

I had a great experience. I initially rented the truck on 7/19 and it was after hours. Al was already off the clock and headed home, but he took the time out to help with the reservation and get the key out of the box. He was great and very much appreciated.

Vanesha A. 
Rating:
5.0

Customer did not leave a comment.

juanita f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tung L. 
Rating:
4.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Great place,people and kept very clean and safe

Marsha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terrence W. 
Rating:
4.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

miguel Angel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shakirah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philistia S.  |  First Impressions 
Rating:
3.0

If your reservation is a set time why did it take a half hour later to leave the property also cause service wasn't good

Wesley L. 
Rating:
5.0

All Good

ANDRE A.  |  First Impressions 
Rating:
2.0

The service was EXTREMELY SLOW I waited over an hour to receive the keys for the vehicle I reserved online the night before. What was the point, since I still had to wait forever! The team appears to need more training and development

Samarian W. 
Rating:
4.0

Customer did not leave a comment.

Gereatha C. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE M. 
Rating:
4.0

Customer did not leave a comment.

april l.  |  Overall Experience 
Rating:
5.0

Continue to be honest with the customers as you talk to them

Julius F. 
Rating:
5.0

N/a

JOEY B. 
Rating:
5.0

The staff was very efficient and friendly

Alexandria B. 
Rating:
5.0

Customer did not leave a comment.

Barbra R. 
Rating:
1.0

I will never use U haul again , I came to pay my storage on the day of auction would not give me a chance to pay , sold my items

SANDRITHA B.  |  Overall Experience 
Rating:
2.0

We were charged for gas when we put gas in before it was returned.

Kevin P. 
Rating:
3.0

HE GAVE ME A TRUCK THAT WAS ON "E" AND ONLY OFFERED ME A CREDIT OF $63. IT COSTED ME $150. TO FILL IT UP. I I WOULD'NT RECOMMEND THIS ONE FOR TREATING PEOPLE RIGHT.

Virginia K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Luz D. 
Rating:
4.0

The truck in bad shape muptable things were broke on truck they charge my acount twic e had my creitcard in limbo thepeople nice transac bad

JEFFREY P. 
Rating:
5.0

My experience was great, employee was very helpful and courtesy. Will call again for there service.

Alfonzo C. 
Rating:
5.0

Excellent service vehicle in good condition and clean, thanks for your support

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine H.  |  Online Move In 
Rating:
5.0

There was a lock on the unit when I arrived. No one knew why, but it was handled swiftly and conveniently!

Pamela O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
1.0

The lady was rude didn't put the dolly in the truck for me nor brought the truck out I stood there for twenty minutes went back into the store for her to tell me to go get it and she was already working on something else this Morrow location sucks I would definitely like some type of refund

Inez C. 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA M.  |  First Impressions 
Rating:
4.0

Good customer service

Vincent H. 
Rating:
5.0

Customer did not leave a comment.

Travis R. 
Rating:
4.0

Return process was simple.

Shabrika C. 
Rating:
4.0

Customer did not leave a comment.

Monique B. 
Rating:
3.0

Don't lie to the customer! We were told to check the mileage and gas against the contract. When we advised them the gas was wrong they took the contract, went inside the building and came back out a few minutes later. They highlighted the new gas amount on the original contract and stated that they updated it in the system. Later that day when we returned the vehicle we were charged for gas that was never in the vehicle because the rep never changed it in the system as they stated.

Seth W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

These guys always go above and beyond . They are very professional and I love doing business with them.

Vinnetta B. 
Rating:
3.0

I was charged twice for just one day I was charged 73.39 and 135 they couldn't explain why they just said 135 was a hold didn't understand it

Reginald J. 
Rating:
5.0

Customer did not leave a comment.

Loretta B.  |  Overall Experience 
Rating:
1.0

This storage was unprofessional, nasty. The workers were disrespectful and discriminative also falsified complaints against me and my family while moving. We were harassed every time we entered the property. I would not advise anyone to use this Uhaul to store anything.

Dazjanae H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katheryn H. 
Rating:
5.0

Staff members gave excellent service and were accommodating. They allowed me access to the bigger doors a little longer to make my move into the storage facility easier and for that I am very grateful!

Zanetta J.  |  First Impressions 
Rating:
4.0

The staff was very professional and friendly.

Jacqueline c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaShunyne W.  |  First Impressions 
Rating:
4.0

It would have been excellent had there been one -way trucks and hitches to pull my car. Unfortunately I had go to different locations and still wasn't able to pull my car. So I have to figure out a way to get back to Atlanta and bring my car back. Make no mistake though I love the customer service and the staff is the best of any U-Haul I've ever had the pleasure of dealing with... Thank Morrow U-Haul 1549 Mt Zion Rd., Morrow, Ga you guys ARE the BEST!

Valencia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonna B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CANA-MORIAH B.  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again

ANDRE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELINA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAJOYCE K.  |  Overall Experience 
Rating:
5.0

The customer service representative was very informative and friendly. The storage was smaller than expected so I had to get 2 storages because they were out of what I needed at that location

Catherine C.  |  First Impressions 
Rating:
3.0

The manager is rude. She has poor customer service skills.

Charlotte M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Halona B.  |  Overall Experience 
Rating:
5.0

God Bless America

Stewart J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon J.  |  First Impressions 
Rating:
5.0

Knowledgeable and helpful

Pamela F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhada G.  |  Overall Experience 
Rating:
5.0

Thank you

WENDY D.  |  Overall Experience 
Rating:
5.0

Other than my furniture having mold on it because I thought all of the units were climate control. The staff was wonderful about helping remove the molding furniture.

Shinita F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jemorie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lekisha h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james v.  |  First Impressions 
Rating:
5.0

Can't think of the gentleman name but he was really great help with everything

CONCHETTA W.  |  First Impressions 
Rating:
1.0

Four pair of my shoes were stolen and no cared to look at the cameras at all no help what so ever

Tynesha P.  |  Overall Experience 
Rating:
5.0

No sir.

EDMUNDO H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anjelicia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tabitha g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAVEDA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaylen p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princess B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lyndale C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANA-MORIAH B.  |  First Impressions 
Rating:
4.0

The man that helped us check in had great customer service. When we first came in we were not greeted and waited for awhile for assistance when it was at least 4 people behind the counter.

Miki M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLESHA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANIYA S.  |  Overall Experience 
Rating:
3.0

Due to location of my unit, it was to far to get to & over priced for the size!

Letitia B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Loretta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaDonna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rikayla l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris R.  |  First Impressions 
Rating: