Customer Reviews for U-Haul Moving & Storage at South Lake

Rating:

5.0

The pickup truck ran fine, and was clean, but had bad body damage to the outside of the truck. It makes a renter nervous that the company may want to place blame for damages already there.

Rating:

5.0

Extend the hours of access or giving new renters the first 24-hour access would be a great addition

Rating:

1.0

I requested a refund because I never drove the truck off the lot. I rented the truck and decided I didn't need it.

Rating:

1.0

My rental truck was pass empty. The tire sensor light was on and no window knob. I had a 7:00am pick up there store was late opening it was almost 8:00a before I could leave. Most of only the worker who checked the tires outside was the only person to apologized. I was late meeting my movers. After returning the truck with the tire sensor still on I was told the tire was fine the light didn't work. I was disappointed with the service and the attitude of my safety LaVerne Barnes 678-362-1438

Rating:

5.0

Give Abby Colllie a raise! She was awesome and is excellent at what she does. She changed her schedule to accommodate our needs. She helped us tremendously. Our movers canceled and because Abby arrived early on Saturday we were able to get everything unloaded timely. Don't lose her!! She is also a super nice lady.

Rating:

5.0

Rikki was such a big help. He explained everything thoroughly and was just overall a great person to work with!

Rating:

5.0

Excellent customer service…great attitude, friendly, etc.

Rating:

5.0

Those guys knew their stuff. Very knowledgeable about equipment and services available.

Rating:

4.0

Everything was awesome on both ends. Little to pricey too me, but an overall great experience. Thanks to all who helped me in need. JMC

Rating:

1.0

Try say I was sleep in storage unit because I was run a business from it

Rating:

5.0

Continue to provide great service and stay consistant

Rating:

5.0

The guy was warm and friendly.

Rating:

5.0

I don't have any recommendations for improvement. What I will say is that the employees were very cordial and helped me to the best of their abilities. In addition, the vehicle (10' van) that I rented was extremely clean and well maintained. I love this U-HAUL location and their level of service is top-tier!

Rating:

4.0

The drop box was not easy to find. Instructions said that it was in front of the entrance but it was not.

Rating:

2.0

Truck was in horrible condition, engine cover on the inside of truck was off burning your feet, passenger side door would not open from the outside.

Rating:

5.0

Excellent service

Rating:

5.0

Just have someone check on the bathroom more often... But everyone has been great!

Rating:

1.0

Truck I rented gas ⛽ was empty truck Continue to shut off we had to jump the battery twice we returned the truck and another truck was unavailable so we were unable to move rented another truck the next day and they had no trucks available we ended up in a cargo van trying to move a 3bedroom house 😪 totally inconvenient we ended up renting from another company and will never use UHaul again

Rating:

4.0

Service was great. The only thing I disliked about it was the elevator always had a very smell and sometimes made it hard to use it even though you didn’t have a choice. However, the customers service was top tier.

Rating:

5.0

I had a great experience. I initially rented the truck on 7/19 and it was after hours. Al was already off the clock and headed home, but he took the time out to help with the reservation and get the key out of the box. He was great and very much appreciated.

Rating:

5.0

Great place,people and kept very clean and safe

Rating:

3.0

If your reservation is a set time why did it take a half hour later to leave the property also cause service wasn't good

Rating:

5.0

All Good

Rating:

2.0

The service was EXTREMELY SLOW I waited over an hour to receive the keys for the vehicle I reserved online the night before. What was the point, since I still had to wait forever! The team appears to need more training and development

Rating:

5.0

Continue to be honest with the customers as you talk to them

Rating:

5.0

N/a

Rating:

5.0

The staff was very efficient and friendly

Rating:

1.0

I will never use U haul again , I came to pay my storage on the day of auction would not give me a chance to pay , sold my items

Rating:

2.0

We were charged for gas when we put gas in before it was returned.

Rating:

3.0

HE GAVE ME A TRUCK THAT WAS ON "E" AND ONLY OFFERED ME A CREDIT OF $63. IT COSTED ME $150. TO FILL IT UP. I I WOULD'NT RECOMMEND THIS ONE FOR TREATING PEOPLE RIGHT.

Rating:

4.0

The truck in bad shape muptable things were broke on truck they charge my acount twic e had my creitcard in limbo thepeople nice transac bad

Rating:

5.0

My experience was great, employee was very helpful and courtesy. Will call again for there service.

Rating:

5.0

Excellent service vehicle in good condition and clean, thanks for your support

Rating:

5.0

There was a lock on the unit when I arrived. No one knew why, but it was handled swiftly and conveniently!

Rating:

1.0

The lady was rude didn't put the dolly in the truck for me nor brought the truck out I stood there for twenty minutes went back into the store for her to tell me to go get it and she was already working on something else this Morrow location sucks I would definitely like some type of refund

Rating:

4.0

Good customer service

Rating:

4.0

Return process was simple.

Rating:

3.0

Don't lie to the customer! We were told to check the mileage and gas against the contract. When we advised them the gas was wrong they took the contract, went inside the building and came back out a few minutes later. They highlighted the new gas amount on the original contract and stated that they updated it in the system. Later that day when we returned the vehicle we were charged for gas that was never in the vehicle because the rep never changed it in the system as they stated.

Rating:

5.0

These guys always go above and beyond . They are very professional and I love doing business with them.

Rating:

3.0

I was charged twice for just one day I was charged 73.39 and 135 they couldn't explain why they just said 135 was a hold didn't understand it

Rating:

1.0

This storage was unprofessional, nasty. The workers were disrespectful and discriminative also falsified complaints against me and my family while moving. We were harassed every time we entered the property. I would not advise anyone to use this Uhaul to store anything.

Rating:

5.0

Staff members gave excellent service and were accommodating. They allowed me access to the bigger doors a little longer to make my move into the storage facility easier and for that I am very grateful!

Rating:

4.0

The staff was very professional and friendly.

Rating:

4.0

It would have been excellent had there been one -way trucks and hitches to pull my car. Unfortunately I had go to different locations and still wasn't able to pull my car. So I have to figure out a way to get back to Atlanta and bring my car back. Make no mistake though I love the customer service and the staff is the best of any U-Haul I've ever had the pleasure of dealing with... Thank Morrow U-Haul 1549 Mt Zion Rd., Morrow, Ga you guys ARE the BEST!

Rating:

5.0

Very pleasant patient knowledgeable customer service. Thank you.

Rating:

5.0

Thank you for a mo hassle rental! Unfortunately other locations closer to the city were unable to make the very reservation you were able to accommodate with no questions.

Rating:

5.0

The rental experience was great over all. The manager did an excellent job in making the entire process a joy. Thank you.

Rating:

5.0

I would definitely use this facility again

Rating:

1.0

Truck was clean but I never knew that they give vehicles with no tank of gas a past customer left it empty and instead of them giving current customer a decent amount gas they continued to provided the vehicle empty without gas and have current customer to fend for themselves and when returning the vehicle to location providing the amount that wasnt present with collecting the vehicle I would never work with this u haul ever again

Rating:

1.0

They keep charging me for late and I return on time

Rating:

4.0

Keep some one in the office at all times!!

Rating:

5.0

I am so glad you had made my experience were very good and very informative thanks you very much for that.

Rating:

5.0

Excellent service and great communication

Rating:

4.0

Hire more associates, this location is great and every time I rent equipment, there are 1 to 2 associates and I have to wait an hour before I'm helped.

Rating:

1.0

This was a horrible experience . I will choose budget rental over this place anyway . They scammed me on gas in Georgia and when I dropped it off in Mississippi they were so rude and wouldn't listen that I got fed up and left

Rating:

4.0

You need at least 2 people. At the counter to help customers coming in to purchase a Rental i waited about 20-30 minutes because you only had 1 CSR at the counter.

Rating:

3.0

Well first, I was supposed to pick up the night before at a different location. The first location had not staged the truck even though it had been reserved days in advance. I called the regional office and they found me a uhaul at the Morrow location the day after I was to pick up my truck. This location had one person at the desk to help people, and there was a line. I called before leaving and was on hold for 45 minutes. This is the time it took me to arrive and stand in line before the check out button showed on the uhaul app. I was unable to purchase a box I wanted to pick up as well because of time constraints. The truck was in good condition and clean though.

Rating:

2.0

Interior of can was free of bulk trash but not “clean” …debris and other trash in cup holders … equipment overall was on its last leg , drives poorly , exterior damaged moderately.. first time I've received equipment in this poor condition but will use uhaul again as I believe this was a one off experience

Rating:

4.0

Used the mobile App this time.. Everything went smoothly. Picking and returning the vehicle was a breeze.

Rating:

5.0

The customer service team at this location was excellent and on point. If I had to do it all over again I would because of this staff. Thank each of you for your pleasant attitude.

Rating:

1.0

Had reservation for 7 am on 04/30/222. Did not get rental until 7:45am causing me to loose the helpers I had got to help me with moving. Truck coolant light was on and was accused of using dolly and blankets and clerk tried to charge me for them. Clerk was very rude when truck was returned

Rating:

5.0

Nothing , everything was perfect from checking in to getting the truck to returning .

Rating:

5.0

The whole process from pick up to drop off was a breeze I cannot believe how Smooth things went

Rating:

5.0

Continue to provide the excellent customer service that you presently give.

Rating:

1.0

My experience with this location was a NIGHTMARE!! I had a reservation set up for 9 in the morning and I got there at 8:50 and they told me my truck was not there. I was told to come back at 12 and another one would be there. I went back at 12:30 and my truck was there but he tried over changing me for the truck. I argued with the gentleman and he began to laugh at me. Come to find out from corporate that the reason why my truck wasn't there to begin with was because someone canceled my reservation at 8:10 that morning when I was supposed to be there at 9. Looks to me like they gave my reserved truck to someone else. I also tried calling the General Manager about the problem and he never called me back. I do not recommend this store. Go there at your own risk. They are very unprofessional, I hope U-Haul corporate does something about this store.

Rating:

2.0

They tried to charge more on gas when I took the truck with less gas and brought it back filled up , but I had to make it clear to them, their manager was asking if I needed a refund, instead of doing his job

Rating:

3.0

Customer Service, we were told we could access our boxes before they shipped. We needed to put some last minute stuff in there that we ended up having to throw away because nothing else could fit in our car safely. We drove 20mins to not find our boxes where the Rep. Herb that rushed us off the phone said they would be. Everything arrived at our new location just fine but having to throw away things we needed to have to replace them is a waste of time and money especially seeing as to how much we spent overall to use this service. Being a human being just goes a long way, especially during moving in general let alone moving across country which is one of the most stressful events of our lives.

Rating:

5.0

Love this Uhaul. Nice professional ppl serving the community.

Rating:

4.0

This was the cleanest and newest truck I have ever rented from Uhaul.

Rating:

5.0

The customer service representative was very informative and friendly. The storage was smaller than expected so I had to get 2 storages because they were out of what I needed at that location

Rating:

3.0

The manager is rude. She has poor customer service skills.

Rating:

5.0

God Bless America

Rating:

5.0

Knowledgeable and helpful

Rating:

5.0

Thank you

Rating:

5.0

Other than my furniture having mold on it because I thought all of the units were climate control. The staff was wonderful about helping remove the molding furniture.

Rating:

5.0

Can't think of the gentleman name but he was really great help with everything

Rating:

1.0

Four pair of my shoes were stolen and no cared to look at the cameras at all no help what so ever

Rating:

5.0

No sir.

Rating:

4.0

The man that helped us check in had great customer service. When we first came in we were not greeted and waited for awhile for assistance when it was at least 4 people behind the counter.

Rating:

3.0

Due to location of my unit, it was to far to get to & over priced for the size!

Rating:

1.0

This location is the worst! I have never dealt with more unprofessional people when it came to uhal and I’ve use your service when ever I move. I went in a requested a storage room which the next day when I came back to put my stuff in my storage I thought to get a bigger unit which was a extra $72.75 Well I end up having to go back to the original storage because the one they try to transfer me to was the last one up a size but it was already taking just not in the system. So I was told my money will go back to my card which did not happen. My next bill came up which I was already out the unit I didn’t keep it for the next month I already moved. So I called them the day the bill me and advise them hey miscommunication I’m not in that unit anymore and you guys just billed me. They agreed to refund me my fee that was charged which was the 58.00 and I ask them about my $72.75. He told me because it was a credit . When it was a payment off my card they can not refund me back my money which I was told it would be. Then he got out of character with me because of the question I was asking (Jeremiah Scoville) which made me angry because I tried to be as nice as I could but you want to make me the issue because I ask for a manager and ask you to get him on the phone and you tell me that’s not your job! Then proceeded to tell me you don’t have a button that will refund me my money it’s just in the system as a credit and the amount will just stay with uhal and I can use it at all. That’s do not even make Any sense!!! At all. You guys need to do a audit on the money they have brought in at that location as well as have unit occupy but not in your system because I went to a different Uhal and was told that was not correct and to reach out to cooperate. I file a disput with my credit company but I will not ever go back there !

Rating:

5.0

I loved my 2 years stay at Uhaul of Morrow!!! My belongings were well secured and I didn't have any major issues. The General Manager Jeremiah Scovile is the best to ever do business with! He cared for all of my storage and moving needs!

Rating:

4.0

My refrigerator was full of mold but otherwise everything else was good.

Rating:

5.0

Well lit & secure facility, climate controlled, conveniently located, and hours are great!! The staff are really nice!

Rating:

5.0

All phases are excellent

Rating:

1.0

I did not move out or authorize anyone to move out on my behalf. I have paid my fees and was not contacted about any problems so im confused about why i am getting this survey

Rating:

4.0

Thanks

Rating:

4.0

My experience was great until the moving day. My truck wasn't ready because customer hadn't returned it but unnecessary sacrifices had to be made on my end and NO MERCY was shown when it came to it being justified by U Haul. Ma'am its company rules???