To enhance the customer experience for the next round of customers, I suggest prohibiting managers from creating their own location-specific policies that contradict the actual U-Haul rental requirements. This process can be perceived as stressful, unexpected, and unnecessary by the entire customer experience. Instead, adopting a more standardized union-based policy is recommended to ensure consistency in the service provided at each location.
JAVON FCustomer Reviews for U-Haul Moving & Storage at South Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windows could have been cleaned if nothing else. We were told the vehicles are checked for damages already without us seeing where the damages were. I believe the customer should be shown the damages. We figured it must be where the x's were marked on the truck.
KENNETH JThe staff was really nice
Tiffiney W | First ImpressionsJust keep doing what y’all do! Everyone was professional and nice
PAUL JOnly closing cause I have space now for everything
Pamela S | Overall ExperienceThe people there was great
DARRIN AWonderfully helpful staff, very clean and secure. I appreciated having a safe place to store my belongings during my move.
VICTORIA K | Overall ExperienceClear and concise customer service interaction. The communication was very subpar!
Tiffany VI had two issues, I did not receive the entry code until a day later, and the latch that slides to lock/unlock or open/close is hard to open and close. I will need assistance every time I come there because it's really hard for me to open. The latch is bent and and appears to be badly damaged
Sherquana C | Online Move InStaff did not great or speak, just said next
Krystal S | First ImpressionsThe staff were very pleasant and eager to assist me with my needs and addressed any concerns I may have had.
Yvonne S | First ImpressionsI ended up renting 2 dollies from here when there was not one in my truck rental that I ordered. They were great and very friendly.
Stacey PWas kinda disappointed that I was moved out before my time ? Only because my storage had not been used yet? I was waiting on items to be delivered? I was Promised that I can return was the 1st month free? By An Employee Name Mathew?
suzon w | Overall ExperienceCustomer service personality was outstanding Great job to your team definitely will recommend more people to come to morrow facility
BERNARD M | First ImpressionsWonderful customer service took time enough to make everything perfect in a tragedy time take my head off to those guys definitely thumbs up
BERNARD MTucker and Gage were really helpful and friendly
Alexis P | Overall ExperienceNone at this time
JOSEPH AJerimah and his team are great
MICHAEL H | Overall ExperienceI was very grateful and happy with the treatment given to me by the two people who are working today
ANGEL CCheck engine light was on Truck sputtered going up hills and used more gas than average.
RECARDO MDevin’s customer service at U-Haul is truly exceptional. From the moment you walk through the door, Devin greets you with a warm, genuine smile that immediately sets a positive tone. He goes above and beyond to make sure every customer feels heard, respected, and fully supported, whether they’re renting a truck for a big move or simply picking up supplies. Devin’s attention to detail, patience, and deep knowledge of U-Haul’s services ensure that every interaction is smooth and stress-free. His dedication and professionalism not only reflect the best of U-Haul’s values but also leave a lasting impression that keeps customers coming back again and again.
MILTON T | First ImpressionsVery clean storage facility and I felt my property was well secured. Thank you so much!
Mitchell D | Overall ExperienceI'd like to leave a comment for the eagles landing location
RICHARD EMy experience was a pleasant one. I am only waiting for the return of a fee., I would recommend using this U-Haul.
ladel s | Overall ExperienceI had one of the worst experiences I could have renting from U-Haul March 26, 2025. First it started with Riverdale location not having the vehicle, however, that manager handled the matter professionally, and did everything she could to get the previous renter to return the vehicle. She suggested another site. I called the Morrow site, but could not get an answer, and U-Haul customer service could not get an answer if there was an available Van because no one picked up. My reservation for this site was 12:15p. I got there around 12:20p. The only rep was working with another customer. He never said I will be with you in a moment. Another employee came up and was willing to help, but the rep said no, Lewis (Manager) was on his way up which took some time. Lewis (Manager) was like Dr. Jekyll and Mr. Hyde. Nice one moment, and rude the next. Eventually, I was helped. I was told I needed to have 2 people they could reach right then and there before I could take the vehicle. I questioned, that and felt it should have been written in the contract that was necessary, and that I could prepare for this prior to coming. Lewis got extremely rude and said then I just could not have the vehicle. 3 people gained up on me - suddenly there was so much staff for me to deal with then. They showed be a piece a paper that they had on the counter, mind you close to them, and said it was on the website. I had a timeframe to meet and, yes, a wonderful friend arrived who was a part of the move and helped me out with the verification of people to call. They witnessed the whole thing, and stated it was outrageous how they handled me. They gave me an old clunker van, that had a warning sign on the display panel something was wrong with the tire pressure, and pressure system - when I told them- they said go on, it was fine. I left out at 1:02 p.m. I called about 4:15p.m. to extend time, (for I rented for 4 hours) and he said, yes, you rented at 12:15 so I will give you 2 more hours with no charge. I got there without needing it. When I got back, here again, there were people going through setting up a rental for a future date. Unfortunately, I got Lewis. I walked out with Lewis and stood by the van door. He seemed to have problems getting the monitor up that captures the dashboard mileage etc. I ask him what my mileage was. He told me to step back and give him room. My head nor my body was inside the Van, I was standing outside of the door. I ask him, could I work with someone else, because we don't do well together. He said no, he was the manager, and I would have to work with him. He also, said he was nice enough to give me 2 more hours without charge- mind you I did not use it - and he started it at 12:15p not actually when I left. And, yes, I probably should have looked at my mileage before I got out of van, for I did not feel good about Lewis at all. I can't image this site does not have turn over - I'm in the people field, and he needs customer service training immensely, probably even leadership training. The clunker did get the job done, and I returned the vehicle within the original timeframe. Never again at Morrow
SERENA TEntire staff very helpful and extremely friendly. Loved renting the brand new truck!
DAVID AI'm just thankful that UHAUL offers the UBox for customers. I'd been looking for an alternative to the exorbitant cost of doing what I needed to do with PODS. By chance, I went to my UHaul website account and learned about the UBox. I had excellent service experience in Baltimore and in Morrow. Thanks!
Ademola Egood customer service,
Dwayne PThere were 4 others that worked there while one was helping a customer, and they did nothing but sat there while we waited on that one person that was working, and this was picking up the equipment and returning it, poor customer service
WILLIE EI was cheated
KAREEM CAwesome kudos to entire staff.
DORIS T | Overall ExperienceOld and rusty dolly, but it worked
REGINALD GHowever the check engine light was on
TRAVIS CI always have a great experience and all the staff are knowledgeable and very attentive and I receive excellent customer service always
BENNIES WThis rental allowed me to complete my task with ease and I'm very pleased with the level of professionalism when picking up the equipment!
JOHNNIE CSpeed up and simplify the rental process. Prior theft of equipment should not be my problem. I should not have to provide so much private information, nor should I have to verify/call and provide info of another person unrelated to the rental to be able to rent a trailer for $35. The approval process and request of personal information to rent is absurd. If you want to combat theft, outfit your equipment with trackers and make that known to people who are renting.
RICHARD BCustomer service guy that I dealt with jerald was very helpful and professional.
Andre YWas a easy visit as always.
BRITTANY RGreat customer service
TATIANNA LTruck rental and storage unit rental was a smooth and easy process. Everything done in a timely manner. Great job.
ANESHA E | First ImpressionsDevan is always a pleasure working with to check in/out for a uhaul!
BRITTANY RThis Is My Favorite Locations.. The Guys Are Always cool and they also make the experience quick n easy
BIANCA GGood customer service care
MELVIN TQuick helpful
EDWIN PVery friendly and professional.
CARTINA MThe staff were very helpful every time I needed it. They were mindful and made time for my needs. Very friendly and I genuinely appreciate the time I was there.
Darius b | Overall ExperienceLove this place. Thanks so much for keeping my stuff safe
Michael T | Overall ExperienceExcellent
ALI SThe facility itself was very clean and seemed almost new though i believe they've been there a minute. Things were neat, staff were uber friendly and wait time was minimal. Enjoyed great short talk 🤘and theyvwere detailed with all the specifics. Will use them again for a truck rental!
MONICA MDevin and the guy he was training were both helpful. Super professional and made my move nice and easy
artavia h | First ImpressionsEverything was great
Rodney C | First ImpressionsExcellent treatment from the entire staff for the duration of my rental. I would absolutely recommend to all my friends and family, thank you all for a smooth experience!!
TINA SGreat job
DARIUS BI enjoyed my experience with this location!! Friendly people that was very professional and great economical too!! Thank you for all you do!!
MERRIE COne of the tires wires were showing. Other than that everything was great. Thank you.
A'SHANIQUE BThe representative that moved me in, im not to sure of his name please look him up. He deserves a raise I missed my scheduled check in and he helped me beyond expectations. Mad emt experience a 10/10.
KIMANI JI’m paying for someone else’s gas. I put the hand where it was when I reserved the truck
CEDRIC GDevan is always a pleasure working with. Great customer service to make checking out/in the uhaul a breeze ! Thank you
Brittany RThank you for your excellent service Tuker i truly appreciate it
LENOGIA HEverything and everyone was nice
Marcel K | Overall ExperienceOverall, I had a great experience! The quality of customer service was definitely above average.
TAMIKA WLouis was patient and kind and very professional. Loved him I have used this Uhaul location before very well maintained and great location for me and my needs
HOLLY M | First ImpressionsNot bad at all
GLENN R | First ImpressionsGreat customer service when arrive and throughout the process and very professional.
TYMAN DHad a very good experience!
Shelia P | Overall ExperienceProbably one of the best locations I’ve been to. The staff was amazing (I think his name was Trevor). It was super early in the morning and he still managed to get a full conversation out of me.
NATASHA EAll is good, know improvement at this time.. Good people
LEROY HNocomment
EDWARD FI moved on Thursday before the snow storm on Friday. I was due to turn the truck in on Friday and was afraid to drive in the snow. I called and couldn’t get anyone at the location. I called on Saturday and they were open. I explained to the manager, I think his name is Rick, and he said he understood and when can I bring it back. I told him in an hour or so and he said that was fine. I appreciated him for that.
KIMBERLY HHad an older truck
DELMAR TNothing. I’m totally satisfied. Excellent staff. Vehicle was good condition. Thank you so much!
VIRGIL SSet real expectations for gas upon return. The guy that checked me in showed me where it should be and I put the gas back there, but i was charged for three more gallons when I returned it. I wasnt there when they checked because there were three trucks in front of me and another guy told me he'd email me a receipt, instead I got an invoice.
Audrey BWhen I was ready to tow my truck the agent did not want to help me ask for a supervisor and he told me he is going to be in around 11am. I needed help to tow my car but the agent refused to help me
LAHIZA BHave accurate gas mileage and truck is well maintained. The one I had seemed like it had some transmission problems, basically it took a while to get to 40 mph.
TE'ANNA JImprove on customer service
LAVISA DYoung man greeted me and helped me expedited.
KAI GEverything was great I will be back to this location
Andre JThank you for being an asset to our community.
Tabatha G | Overall ExperienceThe instore sales guy wasn't very helpful. He seemed to be very nonchalant. After going to the truck, I asked him a question and I looked around and he was already walking off back toward the store. This was my first time renting a Uhaul and I expected more from the sales guy. The truck was dirty and did not have a pleasant smell. On my return date, the experience was much better due to being checked in by another sales person which was an older gentleman. I can't remember the 1st sales person's name but he was a younger black male with small dreaded hair. If he exercised more patience and did not present an attitude of being nonchalant, the experience would've been better. I would do a rental again but would request that he wasn't the sales person to help me.
SHIKEITA FThe guy that helped me was very friendly and knowledgeable
Marcel K | First ImpressionsThe only issue I have is. The gate will not accept my access code. It kept telling me access denied. It would not allow me to check in or to check out of my unit.
VICTORIA B | First ImpressionsMy experience was excellent. All the staff were wonderful
Andre S | First ImpressionsThis location is very busy, but all the staff are kind and very helpful. I would definitely do business with them again.
Candice P | Overall ExperienceStaff was great. Just need to make sure staff come out every now and again to dock area to make sure other customers are being respectful with the one elevator. At times customers would literally hog the one elevator and others couldn't use. Thank you
Tera B | Overall ExperienceI’ve rented several times from here and every time has been pleasant. I’ve had trouble with the truck rental aspect before, but never the rental units themselves. I will be back.
Jessie B | Overall ExperienceNo other comments thanks
DERRICK D | Overall ExperienceI felt that I should have received some prorated money back since I moved out on the 5th of Oct 2024 but I didn't
daphne b | Overall ExperienceI need this storage during a horrible time last year. I lost my apartment due to a tornado in Griffin in January 2023 and I knew I could count on U-Haul to have an available unit for me. Thanks U-Haul for everything.
ashley m | Overall ExperienceTucker and Jerimiah made me feel good of hav8ng a unit there with them. Very Very good to people
SHERITA T | Overall ExperienceI’m very satisfied with the service
Ricky J | Overall ExperienceI wish they would’ve gave me a chance to pay my storage before they moved it out I had the money but they had already moved it or even get some of the stuff that was not sold everything happens for a reason I trust God that that material stuff I just wish I could’ve got my pictures and important paperwork they need to change how they go about peoples pictures and paperwork otherwise other stuff they could keep doing it the way they do God bless Y’all Thank you for letting me use your space
Cassandra W | Overall ExperienceThank you.
LINDA C | First ImpressionsThanks had my itemsbhere for three years it was a good place to store my item!!
Kiara M | Overall ExperienceGreat Customer Service as usual
JOSEPH A | First ImpressionsIt was 1 person at the counter and another gentleman came over to help right away!!
Tera B | First ImpressionsThe staff members were polite,informative,and helpful. Thank you all.
Margret H | Overall ExperienceMy organization moved to a larger unit within the same facility. We are pleased with the results we have gotten in the past and look forward to a bright future with U-Haul Storage.
Sigma O | Overall ExperienceThe young man that helped me ( Tucker ) he was very informative and very professional.
Patricia D | First ImpressionsI say this because I’m a working woman and I bust my as each and every day. To get my things sold all because you all don’t take most of money and I could have paid rest , Then been back on track. Just to say you only take full payment only is crazy. But now that I have to start all over thank you. I pray you or your family never need to ever have to pay potions on nothing to get back on track
Tiffaney B | Overall ExperienceI was disrespected the last visit I had with the white lady who called her husband on me his name was Jeremiah he is the general manager at the Morrow location I will not be back to that location I did make a report with the uhaul people over the phone it is documented I am not comfortable with ever visiting the location again
Chanda T | Overall ExperienceBest storage is u haul, forget self storage, u haul if u want yr peace of mind
Janet A | Overall ExperienceFriendly staff
JD B | Overall ExperienceHave not move-out.
Kenneth S | Overall ExperienceAll my deceased mother things are gone
Chavis L | Overall ExperienceThe managers are not all on the same page I was told one thing about a payment from one manger and another manger didn’t honor what was told to me. I’m frustrated and annoyed with this location I can’t wait to Leave.
Shiquita W | First ImpressionsI would like to thank Levi for showing excellent customer service. He was patient knowledgeable and over all professional!! He made my experience a great one that will bring me back time and time again!!
Cindy G | First ImpressionsGreat customer service
Angela S | First ImpressionsThat that was enough space to store everything I needed to store thank you so much
Toni C | Overall ExperienceGreat customers service. Had the unit for almost a yr and everything was exactly how I left it .
corianna w | Overall ExperienceFor the last 2 1/2 years never had any problems. Staff was awesome thank you.
Lonnie W | Overall Experiencegreat help in stressful moving
Jason C | Overall ExperienceFirst I was told my unit would accommodate 3 bedroom house which it didn't. I had to store stuff at relatives house after paying for storage ask for Jeremiah to call me never received call.
Makeia C | Overall ExperienceTucker set me up and moved me out...He is awesome!
Cecelia G | Overall ExperienceThere was a SUPER long wait due to a glitch in the system. The truck millage was not correct . The unit I initially rented was tge wrong size due to the glitch so I say a available sign on one...only to get downstairs to say it was reserved. After 3 attempts I finally got a 10x10. Big inconvenience but tge staff was super friendly and professional.
trina c | First ImpressionsShould be better communication on how the late fees are generated. The time frame on how month to month payment is post. A good suggestion give every customer their contract paperwork before they leave the counter with everything on it, would be a big help for the company and the customer. Thank you have a blessed day.
Curtis S | Overall ExperienceI picked excellent because ever time I went there they was very nice
LYNN K | First ImpressionsI had no problem everything good
gloria h | Overall ExperienceThe manager is an outstanding individual. I salute him for his efforts and consideration to my needs. Great staff and facility.
gregory n | Overall ExperienceI paid my bill and did not receive a pro rated fee back when it was only 6 day after my payment. And I rented a dolly and was charge 3 time the amount after returning it because a customer service representative was made about my payment did go through then I put money on my card and it was complete but before the transaction. She called my phone hostile and a as her to calm down and she started going off more and was mad say calm down calm down your card had declined and I told her I'll add money then I did and the payment was completed. And when she got off the phone she added 3 more payments unknowingly and then when I went to rent a truck I had to call t he E payment line and found out she had .Ade me pay $153.00 because I told her to calm down days before and I almost missed my reservation. Then 8:00 came an U-Haul had to close and then I had to stand in the dark and cold park n lot on the phone until I paid the $153then I had to pay $92 for the truck. The money wasn't the problem it was how she was able to that as if I rented the dolly 3 more times and I don't think that is right if you was having a bad day you shouldn't have came to work. Cause your personal problems ain't my problem
CHIMERE P | Overall ExperienceTucker is awesome
NANCY S | Overall ExperienceJeremiah is the best General Manager and has made this location a fun and CLEAN facility!!!! I will continue to only coming to this U-Haul for more years to come ! Bring back the buy one truck and get one month storage free ! I only needed the storage for 6 days lol ,
Davontae M | Overall ExperienceI can say they were available and convenient for me. And they offer a gently used things section. For any one that need to place there or retrieve from. Thank you for the service of being at this location.
PAMELA B | Overall ExperienceNew manager was not friendly and cause confusion
Faye M | Overall ExperienceLouis made such a difference this time ! His customer service was outstanding and professional! He explained everything and took the time out to show me my unit. This is the first time😊.
SEAN R | Online Move InTucker was very friendly, professional, accommodating, personal and answered all my concerns.
Loticia W | First ImpressionsI think his name is Louis in the Morrow location! He was absolutely great! He provided me information I would had never thought to ask at that moment. Great job to everyone at the Morrow and Jonesboro locations!
Alexandria R | First ImpressionsLa verdad es un lugar muy seguro para tus cosas y muy servicial con todo el personal
Maria C | Overall ExperienceGreat service
James W | Overall ExperienceJeremiah and Tucker were the helpful of your U-Haul team.
Benhster C | First ImpressionsI was trying to get my storage I had to work so I sent my daughter the guy west gave me a hard time saying my daughter couldn’t do it when she did it last time for me so I had to do it when I got off I went to move in it when I did my paperwork the storage was full of trash the guy came to the storage I told him and he said that he would spot clean it I went back to day to move in it’s still trash and I was moving out another into this one that don’t make sense
Gloria C | First ImpressionsI loved everything overall and would definitely recommend
reneka r | Overall ExperienceThe staff should be commended. I was treated friendly and respectfully from the moment I rented the space until the moment I checked out of it. I will gladly recommend this particular facility to anyone looking to store their items. I would surely use it again without hesitating.
George B | Overall ExperienceVery professional staff members that was ready to assist you whenever needed. They should all be commended for a "Job Well Done!"
AUNDRA J | Overall ExperienceThe staff was very helpful and friendly even with me coming in right before closing
Fadena N | First ImpressionsMy unit alarm was a big issue the smell coming from that facility was ridiculous and rat traps in your unit I’m am a little grossed out by it I cancelled my unit they never could get my account correct constant having to call and go to rectify issues never again
STACIA C | Overall ExperienceJeremiah and another staff member who worked with him on 11/11 at 9:30 AM provided with customer service. They were pleasant and.prof.
demetra m | First ImpressionsMatthew, Was the sales Associate that helped me. He was very knowledgeable, kind and friendly. He explained everything in detail to me. Please give him 5 stars ⭐️
Latoya J | First ImpressionsThe staff were very accommodating and were very helpful!
brandon r | Overall ExperienceGreat location, clean well lit, secured storage facility. Helpful staff. Good price. Seamless process from start to move out!
Alexis T | Overall ExperienceN/S
RONALD H | First ImpressionsGreat!
ALEXIS J | First ImpressionsEveryone one of the workers have excellent customer service skills.
Tiyonna W | First ImpressionsJoshua and all the staff are very kind and welcoming
Devon B | Overall ExperienceGood customer service.
van t | First ImpressionsLouis was the best! So, was Levi! The best customer service I’ve received in a long time being a female trying to move my car and stuff. Please recognize these two! I will rent again and again at this location. I went to another location near by my house and was horrified at the upkeep! I would not store my animal stuff there or anything else! Well done! Thank you!
cassandra l | Overall ExperienceEasy process. Great staff. Clean facilities.
Stacey B | First ImpressionsThe staff is irresponsible and not welcoming always irritated or bother tell you one thing then does something else lied to me about dates just horrible and I was a customer for years
Darrell F | Overall ExperienceEverything was great
Tammie C | Overall ExperienceGreat service.
kathleen S | Overall ExperienceGreat guy
Tesson D | First ImpressionsI would recommend this one because so far I got good vibes from the staff, and the young man help me was very helpful and very patient.
Cynthia H | First ImpressionsAll staff was very welcoming and patient. Louis was our contact and he was awesome. I feel as if my storage area is safe and secure.
Tami B | First ImpressionsWorst experience ever. Drove all the way from Maryland to Georgia for my move, and this location has been the worst to work with. When I arrived after a 10 hr drive I was unable to check into my storage unit all because I arrived at 7:01 pm. Now how would you feel after being on the road for 10 hours and a company couldn’t even accommodate you for being 60 seconds late. Absolutely ridiculous. From the customer service to the neglectful acts they have committed since day one. I paid 750.00 for a U-Haul truck and was offered one month free for storage. Did not receive that. I gave them another chance and rented a U-Haul truck for 4 hours to move my things out of storage into my new apartment here in Georgia. The customer service I received while trying to reserve the truck was something I’ve never experienced in life. I even had to get the manager involved due to a young man telling me he couldn’t rent me the truck. All because I asked could I return the truck closer to my apartment. He then walked away and said he couldn’t assist me. Then to make matters worse I look on my account today and was charged 162.00 for a “missing utility dolly” that I never received. I will NEVER step foot in this establishment ever again. I wish I could give them 0 stars.
Sydney S | Overall ExperienceTo new to give additional feedback as I haven’t moved in storage yet.
helen l | First ImpressionsGreat staff Guage and Jeremiah were very helpful amd the manager was onsite helping other customers, didnt catch her name.
IAN S | First ImpressionsHi Jeremiah, my name is Tracy Cutrona and I just checked out of our storage unit at your U-Haul. I wanted to let you know that Levi one of your workers has been in the bathroom the entire time while seven or eight people were waiting in line to be checked out. I waited 40 minutes and I have proof that I was in your office for that long. I believe that the gentleman is still in there. Just thought you should know what kind of work he's doing. This was a text that I tried to send, per the business card that was at the U-Haul location but it did not go thru. All other staff was good.
Tracy C | Overall ExperienceStaff was great
Brittany D | Overall ExperienceHi I wanted the 10 by 10. I was a little disappointed overall I received a storage unit.
Raphaela F | First ImpressionsThere were times that a particular customer rep wasn’t helpful when I visited the facility. Nor did he acknowledge me when i entered the premises.
latoria d | Overall Experience24 hour access was what i needed. Great staff experience is always a +. Cleanliness is great. i actually used this facility twice just because of the experience the first time. this is my go to storage spot!
LE R | Overall ExperienceThe only thing I hate is the price increase for the storage unit... For the exact same space and amenities: lighting, friendly staff, clean and etc...
Deanna P | Overall ExperienceThe staff is wonderful and the Jeremiah is an amazing person. I love this site and all the wonderful for being so amazing.
Darius b | First ImpressionsEveryone was nice and helpful. Thank you everyone for there help.
Vivian T | Overall ExperienceThe experience was pleasant however I did not appreciate the constant rate increases. It would seem that a company would reward loyalty instead of raising the fees.
KIWANIS G | Overall ExperienceLove the service and everyone is so nice and respectful and willing to solve any problems
MARC G | First ImpressionsI had 24/7 access so it made it convenient for me to store after store hours. I used them for over 2 years and I haven't any complaints about them.
David L | Overall ExperienceGabby, Tucker, Levi and everyone else that got us through this is very helpful and nice and we can’t thank them enough. Thank you for everything y’all do!
Dedrick F | First ImpressionsThe staff was very friendly and knowledgeable. The GM Jeremiah was very nice and accommodating.
Pamela S | First Impressions10/21
Betty R | Overall ExperienceGood explanations to questions. Patient when showing me unit location. Clean bathroom.
Mabelline H | First ImpressionsU- Haul is a good place to use.
Felicia G | First ImpressionsN/a
Subrenia W | Overall ExperienceI was very happy with the service I received from U-haul and I would recommend the storage facility to my friends and family who needed your services and assistance, thank you 🙏
Bernice D | Overall ExperienceThere is Only Awesome and Amazing things to say of Uhaul and thier staff are Excellent at above and beyond what they do, very helpful and convenient.
robert c | First ImpressionsEven though the young man that signed me up put me in the wrong storage unit they have awesome customer service! Love this location
salina s | First ImpressionsEverything was great if there was anything I was kind of disappointed in was that when I first moved in the unit there was supposed to be a free or discounted rate for also using the uhaul truck with the move in and I did not get that.
Joseph R | First ImpressionsGreat Service
Mary G | First ImpressionsThis particular U-Haul / Self Storage Solutions ( Morrow, GA ) didn’t go out the way to even acknowledge me when I entered the facility nor as I waited in line. The rep did not specify how to get to my unit. Customer service could and should be a lot better.
latoria d | Online Move InTerrible experience the police had to be called to mediate the misunderstanding the situation was handled Terribly I felt like the situation definitely could have been in a more professional manner.Gabby and Jeremiah the managers were terrible.gabby basically threatened my wife .Jeremiah would never talk to me.i would call several times a week with no answer. They don't listen to the customer and they handle us terribly.my buyout price was $50 I paid over $250 just because of personal discretion.we only wanted to get clarity on the prices but that led to big argument ..no ones perfect but these to should not be in management together they are way to emotional/irrational.Thanks
Ron F | Overall Experiencethanks best service ever
Christopher W | Overall ExperienceThe only negative comment I have is concerning the price increase. In the time I had the storage, my price was increased three times.
Cynthia M | Overall ExperienceExtremely clean, well kept. Staff is helpful & courteous. Very pleased with my experience.
Bruce H | Online Move InThe facility was clean and easy to use. I enjoyed the access and availability of carts which was a plus! Although I appreciate the availability of restrooms, I didnt like that there was a code in order to use it. I also wish the hours should be extended without cost.
Contisa J | Overall ExperienceNicest people ever saved easy process ! 10/10 recommend!
KEANDRA W | First ImpressionsThis location is the cleanest and always friendly.
Arielle D | First ImpressionsI want to give a shout-out to the entirety of the staff and the general manager fo TV their emabove excellent abilities to be a great storage and customer service facility. I thank them from the bottom of my heart. Keep up you great work.
Darius b | Overall ExperienceThere wasn't any hand truck for me use. And I couldn't get anyone to help me with the washer and dryer, With the carts. Love the idea of the carts they made it a lot easier with what I had to move in. But I was able to make it work.
PAMELA B | First ImpressionsThe storage was well maintained, The employees inside can work on their customer service when customers are coming inside. Six employees whims the counter and not one greeted myself or other customers , 😒 they were like zombies and it took another customer to just greet me . Storage unit was nice tii ok have
Felicia W | Overall ExperienceWhy I was there everything was great
Anthony R | Overall ExperienceI called several times explaining I have important legal documents and personal information in my storage which I've had storages here for almost two years consistently and the manager in staff disregard anyconcerns I had to voice.
KEYUNA C | Overall ExperienceJeremiah was so very helpful. He provided all of the details/information I needed to know. All in all he was a great help, it was refreshing to deal with someone who obviously has great customer service skills! Thank you Jeremiah!
shacole y | First ImpressionsNeeds longer facility hours
Randall S | Overall ExperienceGreat customer service!!!!
NANCY G | First ImpressionsEveryone was kind and friendly all the time!
DELLA D | Overall ExperienceHow is my move out stating 12/16/2022 when I was given a payment date for the 13th and when I called in .a representative mentioned my deadline was the 12th. Total miscommunication. And not only did I RECIEVED false info. I asked about all of my personal items i.d photos etc. Front desk mentioned I'm not allowed to get all of personal belongings. Which is Unheard of. I WOULD NOT RECOMMEND THIS FACILITY FRAUDULENT ACTIVITY IS TAKEN PLACE AND IF MY PERSONAL INFO IS USED. I WILL BE SUING THIS LOCATION AND THE INDIVIDUALS NAMES I WROTE DOWN THAT I CANE IN CONTACT WITH.
Destiny B | Overall ExperienceManagement was the only issue here otherwise the other staff & experience was fine.
Hamazah M | Overall ExperiencePoor management behavior to me and no pro rating of charges
Abe S | Overall ExperienceGreat, clean facility!!!
Corey L | First ImpressionsTucker was great, I reserved for the wrong date and he took the time to find another location that had what I needed. Thanks for your help Tucker.
Styron T | Overall ExperienceThe whole team is very excellent, very friendly and helpful. Property very clean etc;. Thank you so much! I give this place a 10. I would recommend this place!!
Rikko L | Overall ExperienceThe price was too high since I did rent two units. The second unit should have been discounted. Other than that, all went well.
ronald h | Overall ExperienceAll around excellence!!!
Jacqueline P | Overall ExperienceThank you very much
Vicky P | Overall ExperienceI would like to give Tommy a special thank you for his consistent professional manner from the time I called needing help trying to the move-in online to remembering me when I arrived to the location. I want to bring special attention that I used Move & Go through U-haul's moving help to help unload the truck, which did not work at all. I had to tell him to leave, would strongly advise not using them Move & Go was terrible. Tommy let me know moving help are 3rd party and not connected directly with U-haul and how I needed to contact to put in a complaint. If it weren't for Tommy's helpfulness and foresight move in would have been a complete disaster. Again, thank you Tommy for your help I really appreciate it.
Cassandra R | First ImpressionsThe staff is very efficient professional and courteous. The facility is clean and very nice. I highly recommend this location.
Theresa M | First ImpressionsGreat 👍
Augustine D | Overall ExperienceMrs.Kathy at front desk was very kind and professional.
Rashonda S | First ImpressionsGreat staff and nice facility. Great customer service
George L | Overall ExperienceThanks Great staff.
Joseph P | Overall ExperienceThank you for a professional & clean environment.
Sheila M | Overall ExperienceThe manager was so helpful and nice can’t remember his name he wear glasses short and slim with curly hair. But over all everyone was helpful and friendly
Kiara S | Overall ExperienceHad a few inconveniences but they were handled in a professional manner
Martica J | First ImpressionsNa
sheena j | First ImpressionsThis Uhaul location is the very clean and staff is friendly and helpful.
tiara b | Overall ExperienceEverybody was friendly and professional
RONALD J | First ImpressionsExtend the hours of access or giving new renters the first 24-hour access would be a great addition
keanna c | First ImpressionsTry say I was sleep in storage unit because I was run a business from it
Calvin A | Overall ExperienceJust have someone check on the bathroom more often... But everyone has been great!
Alexandria G | Overall ExperienceService was great. The only thing I disliked about it was the elevator always had a very smell and sometimes made it hard to use it even though you didn’t have a choice. However, the customers service was top tier.
Surrayyah J | Overall ExperienceGreat place,people and kept very clean and safe
Marsha P | Overall ExperienceAll Good
ANDRE A | First ImpressionsI will never use U haul again , I came to pay my storage on the day of auction would not give me a chance to pay , sold my items
SANDRITHA B | Overall ExperienceThere was a lock on the unit when I arrived. No one knew why, but it was handled swiftly and conveniently!
Pamela O | Online Move InThis storage was unprofessional, nasty. The workers were disrespectful and discriminative also falsified complaints against me and my family while moving. We were harassed every time we entered the property. I would not advise anyone to use this Uhaul to store anything.
Dazjanae H | Overall ExperienceStaff members gave excellent service and were accommodating. They allowed me access to the bigger doors a little longer to make my move into the storage facility easier and for that I am very grateful!
Zanetta J | First ImpressionsThe staff was very professional and friendly.
Jacqueline c | Overall ExperienceIt would have been excellent had there been one -way trucks and hitches to pull my car. Unfortunately I had go to different locations and still wasn't able to pull my car. So I have to figure out a way to get back to Atlanta and bring my car back. Make no mistake though I love the customer service and the staff is the best of any U-Haul I've ever had the pleasure of dealing with... Thank Morrow U-Haul 1549 Mt Zion Rd., Morrow, Ga you guys ARE the BEST!
Valencia D | Overall ExperienceI would definitely use this facility again
ANDRE A | Overall ExperienceThe customer service representative was very informative and friendly. The storage was smaller than expected so I had to get 2 storages because they were out of what I needed at that location
Catherine C | First ImpressionsThe manager is rude. She has poor customer service skills.
Charlotte M | Overall ExperienceGod Bless America
Stewart J | First ImpressionsKnowledgeable and helpful
Pamela F | Overall ExperienceThank you
WENDY D | Overall ExperienceOther than my furniture having mold on it because I thought all of the units were climate control. The staff was wonderful about helping remove the molding furniture.
SHINITA F | Overall ExperienceCan't think of the gentleman name but he was really great help with everything
CONCHETTA W | First ImpressionsFour pair of my shoes were stolen and no cared to look at the cameras at all no help what so ever
Tynesha P | Overall ExperienceNo sir.
EDMUNDO H | First ImpressionsThe man that helped us check in had great customer service. When we first came in we were not greeted and waited for awhile for assistance when it was at least 4 people behind the counter.
Miki M | First ImpressionsDue to location of my unit, it was to far to get to & over priced for the size!
Letitia B | Overall ExperienceThis location is the worst! I have never dealt with more unprofessional people when it came to uhal and I’ve use your service when ever I move. I went in a requested a storage room which the next day when I came back to put my stuff in my storage I thought to get a bigger unit which was a extra $72.75 Well I end up having to go back to the original storage because the one they try to transfer me to was the last one up a size but it was already taking just not in the system. So I was told my money will go back to my card which did not happen. My next bill came up which I was already out the unit I didn’t keep it for the next month I already moved. So I called them the day the bill me and advise them hey miscommunication I’m not in that unit anymore and you guys just billed me. They agreed to refund me my fee that was charged which was the 58.00 and I ask them about my $72.75. He told me because it was a credit . When it was a payment off my card they can not refund me back my money which I was told it would be. Then he got out of character with me because of the question I was asking (Jeremiah Scoville) which made me angry because I tried to be as nice as I could but you want to make me the issue because I ask for a manager and ask you to get him on the phone and you tell me that’s not your job! Then proceeded to tell me you don’t have a button that will refund me my money it’s just in the system as a credit and the amount will just stay with uhal and I can use it at all. That’s do not even make Any sense!!! At all. You guys need to do a audit on the money they have brought in at that location as well as have unit occupy but not in your system because I went to a different Uhal and was told that was not correct and to reach out to cooperate. I file a disput with my credit company but I will not ever go back there !
Quanetra E | Overall ExperienceI loved my 2 years stay at Uhaul of Morrow!!! My belongings were well secured and I didn't have any major issues. The General Manager Jeremiah Scovile is the best to ever do business with! He cared for all of my storage and moving needs!
Shanta A | Overall ExperienceMy refrigerator was full of mold but otherwise everything else was good.
Irene L | Overall ExperienceWell lit & secure facility, climate controlled, conveniently located, and hours are great!! The staff are really nice!
consuelo c | First ImpressionsAll phases are excellent
Marcus T | First ImpressionsI did not move out or authorize anyone to move out on my behalf. I have paid my fees and was not contacted about any problems so im confused about why i am getting this survey
racquel g | Overall ExperienceThanks
DONTREALE B | First ImpressionsMy experience was great until the moving day. My truck wasn't ready because customer hadn't returned it but unnecessary sacrifices had to be made on my end and NO MERCY was shown when it came to it being justified by U Haul. Ma'am its company rules???
tracy c | Overall Experiencewant to think Jeremiah and his wife very good people
Mack G | Overall ExperienceI wish it was 24 hours or later hours to help late workers but i love Uhaul and the clean facilities
KIARA W | First ImpressionsCorrection I cleaned out my storage on 11/14/2021 because the office was closed I had to call customer service who was rude and did not help me with my move out concern.
Nicole B | Overall ExperienceThe staff member that dealt with my case was on point and definitely took his role as Customer Service Representative seriously.
farrad f | First ImpressionsVery good customer service
marcie w | Overall ExperienceYour staff member were rude and nee to be written up. He has No Respect.
Sarah W | Overall ExperienceI was happy with the fact that I only rented a storage for seven days and I was still charged the full amount. I expressed my concerns with the representative at the location but was unhappy with the answer, I will still be charged the full amount. I think this is wrong and we should be at least given back some of our money.
Dominique B | Overall ExperienceThe experience was amazing Levi's Customer service was excellent! Only bad thing is I hate that when you go online and make a reservation it makes you think you locked in a unit but you didn't, they could still sell out. So make sure you call and check and then go up there to finalize paperwork to officially have the unit
Jon-Sheree M | First ImpressionsStaff was the worst, I arrived every morning to grab my work things and got accused of sleeping in a unit. No one asked me anything nor called just put a lock on my locker because of what some one assumed. Terrible experience, had to miss a whole day of work changing my things to another storage
marcal e | Overall ExperienceJacob made sure things was right for me and my family
Jennifer E | Overall ExperiencePaid for 24 houf
Ricky H | First ImpressionsThe way I was helped at this location was some of the best service I have ever had. I will tell all my friends and family to use this location.
ALICE F | First ImpressionsDon't remember the gentleman's name was very friendly and helpful
Vicky J | First ImpressionsAlready paying fir a storage unit. There should be 24 access to the large aromatic doors and not just the small manual door.
SEAN S | First ImpressionsJeremiah was excellent. The day we first came in the systems were down and we were on a tight schedule but Jeremiah made sure we got our storage unit and were able to get on our way. Thank you all.
JEFFERY D | Overall ExperienceThe Staff was Excellent and very helpful and knowledgeable
Kambria E | First ImpressionsThe customer service rep Justice was extremely helpful and pleasant. I found the experience with her very refreshing because Excellence in Customer Service is rare among the younger generation.
Irene L | First ImpressionsI appreciate your service
ULYSSES C | Overall ExperienceThe person who checked me out was outstanding. He listened, he cared, and he went the extra mile with explaining different items we could use while moving into our new home.
Ashley C | Overall ExperienceChris is VERY RUDE and UNPROFESSIONAL!! When I called to inform him that the amount of gas in the truck was , he was going back in forth me being argumentative and hung up in my face!!!!! I willl NEVER go there again and spend my money!!! If they are the last to have trucks a available again I will choose PENSKE or BIDGET!! I wish I could give this facility NO STARS!!!!!
Arnez P | First ImpressionsWhen its 24 hrs sliding door should be as well.
BRENDA A | Overall ExperienceThe assistant manager assisted me with procuring my storage and he was awesome! He was short-staffed but he still had a great attitude and was very helpful. I think his name was Jordan.
Darrel J | First ImpressionsGabe could not have been nicer, as well as, the other gentleman on duty. Sorry, I didn’t get his name. Restroom was relatively clean, but there was NO tissue. Fortunately, I worked it out, but yikes! In spite of, it went well.
Patricia B | First ImpressionsAwesome staff that are patient, friendly and helpful. 💯
TRACI M | Overall ExperienceAfter leaving the Forest Park location which was a AWFUL experience the Morrow location was a breath of fresh air. Justice waited on me and was too pleasant. The Forest Park location was a totally different feel. I had reserved a storage unit but the young lady at the Tara blvd location put in the wrong date in(7/21 instead of (7/25). She advised me to call and change the date or go on line. After MANY attempts to call with no answer the location closed. I then changed it on line. When I went in on (7/22) I was informed the unit was rented YESTERDAY!! He said it was because I didn't call (which they don't answer the phone) plus (7/21) was not even over! Justice at the Morrow location was so friendly and helpful and changed my experience from the totally chaos I experienced at a whole other location. She deserves a raise!!!
Frankie W | First ImpressionsJacob, the assistant manager, assured my U-boxes would be dropped for access on Saturday, July 17th by 8am. We spoke in-person on Monday, July 12th about dropping and accessing the boxes. When I arrived to UHaul on Mt. Zion the boxes had not been dropped for access. I was informed by Justice that the boxes wouldn’t be dropped that day. The Caucasian employee stated that Jacob was only an assistant manager and couldn’t schedule for a U-box to be dropped. After two hours of Justice making phone calls, she said that they could be dropped on Sunday, July 18th by 9am. On Sunday, July 18th I arrived at the location at 9:05am to my surprise employees in the back and a line of customers in front. It is 9:23am and the location is closed. Their opening hours on Sunday are 9am. DO NOT use this location.
Eboni J | First ImpressionsEveryone was very nice and helpful
Daphne T | First ImpressionsThe staff very helpful & friendly with everything. The experience was definitely the easiest part of my move.
katatheual d | First ImpressionsI move out on July 1 2021 not July 9 2021!!!
SHAKITA C | Overall ExperienceCustomer service representative was efficient and very helpful as well as knowledgeable.
Karen P | First ImpressionsAbove and beyond awesome!!
Renee F | First ImpressionsJacob and Justice was SUPER AWESOME and Very Sweet! I came in panic mode and needed a storage and my truck I reserved all on a decent budget. And these two came through with absolutely and beyond Superior Customer Service! Thank you and I trust they will be rewarded and recognized, as the energy they displayed is almost extinct in business’s today. Thank You again to Jacob and Justice!
Nita Y | First ImpressionsThe staff was nice and courteous however, I reserved a unit at another location. Upon my arrival to my location of choice, I was told the storage unit was not available and booked a unit at another location. Once I got the other storage location to check in and get my access card, the unit that was given to me was apparently a “ghost” unit and had a lock on it. So I then had to get another storage unit which was very inconvenient and too timely due to internal systems that were of no fault of the employees working. I encourage uhaul to examine the booking system used so that experiences such as mine do not occur.
TIFFANY W | First ImpressionsEverything was good except the storage space I reserved wasn't available. So I had to pay more.
Tamiko H | First Impressionsyes of course i will it made me felt comfortable he was patient and helpful
shannon g | First ImpressionsJeremiah and his staff were great.Id just loss my God Father n Grand Mother.Which is why i needed storage.They had me smiling and laughing along with the other customers.I am greatful so greatful.Great service and when you're already going through you need great Customer Service.
kaydrian s | First ImpressionsJust would like to have after hours access. Other than that the staff was very helpful and friendly. I would definitely recommend this facility.
Shirell M | First ImpressionsGood job thank you
juan r | First ImpressionsFrom facility to staff I never in my 3 years using Uhaul in Morrowhad any issue. If anything came up ir problem the manager and staff handled things rapidly and professionally.
Julie G | First ImpressionsExcellent service compared to Fozzie’s stores. Will give this location my business before anyone.
SIERRA E | First ImpressionsGreat customer service, accessible units. Well-lit, friendly, overall great experience.
Collin E | Overall ExperienceI would recommend anyone to Uhaul it’s very convenient.
phyllis b | Overall ExperienceVery kind staff
aaron r | First ImpressionsThe assistant manager was really help and understanding. He had his hands full but I felt like I was helped very well. Great job guy!!!!
deja a | First ImpressionsExcellent customer service! The manager is amazing!!
Sharnell P | First ImpressionsWhen I first got the storage unit Dante was an amazing help to me, then at the end when I was moving out, Jacob was just as amazing!!!! Will definitely use them again when needed in the future!!!!
Shekinah G | Overall ExperienceThe staff was super nice and helpful.
Carol B | First ImpressionsThe manager is a super guy knowledgeable professional and courteous very nice white American young man thank you Mr. King
ROBERT K | First ImpressionsJacob was the best
KESHA H | First ImpressionsI’ll always choose this location for my storage needs. The customer service here is top notch!!!
Marshall T | Overall ExperienceThank You for a Quality, Professional & Friendly Experience!!!!!! 😊
donna M | First ImpressionsI will always use UHaul. Personnel are exceptionally helpful and personable. I felt my belongings were safe and secure. Thank you Jeremiah and UHaul.
constance s | Overall ExperienceWhen trying to contact the location the call always went to the reservation line. You could not get through to the office.
Carl F | Overall ExperienceThe move out date is incorrect. I moved out on Sat May 1st, 2021. At around 10 am. They said the computer was down.
janelle a | Overall ExperienceEveryone was amazingly courteous and helpful. Very professional.
Eugenia B | First ImpressionsDue to customer service I have to give you a below average.. was charged double and still waiting on a call back and a refund.
Natasha D | Overall ExperienceMy wife and I love this Mount Zion team from Jeremiah on down to the newest employees. They always get you squared away quickly. They also let you know options to help you save time and money. My storage always feels like home.
DeWayne O | Overall ExperienceThank you for securing my belongings.
Stephanie M | Overall ExperienceCustomer Service is absolutely amazing from Jacob!! I would recommend this company and facility to my university peers! Thank you!
Tenesea T | First ImpressionsThey went above and beyond to help.
Britnay I | First ImpressionsLove the facility. Need more than one elevator.
BRENDA A | First ImpressionsGreat
Lana L | Overall ExperienceGreat customer service and super easy move in/out. Would recommend for sure
Raylin K | Overall ExperienceFrom start to finish this experience was more than wonderful. Keep up the good work if I could give more than 5 stars I would
tiffanie h | Overall ExperienceI have no regrets storing my personal items here between moves .
Wanda N | Overall ExperienceI have been a storage and equipment rental customer for 2 years at this location. The General Manager Mr. Scoville and his staff has been the most professional dealership that I have seen. Unbelievable customer service. Staff is very friendly and accommodating. Would definitely recommend this facility for any UHaul needs.
Michael S | Overall ExperienceManagement and staff are extremely amazing people. They turned my bad day into the best day. They're wonderful. I'd definitely go back.
TENNILLE W | Overall ExperienceI have had a wonderful experience with U-Haul from boxes to storage... I will continue to use them in the future as needed.
Terri S | First ImpressionsThe manager and staff were very helpful and friendly. I had my storage for a year and a half. I appreciate it for keeping the area clean. The only thing i didnt like is that they close the storage early, and some people come late from work and we cant get there on time to get something out of the storage. But besides that i love it there and the only reason i left is because i move to a different county. Thank you all for everything and this wonderful experience.
Glorianne B | Overall ExperienceMy mattress has water damage. Please see pic
Tina S | Overall ExperienceDuring my time I've had no issues during my rental time. The staff was always nice and friendly. Thanks,
Eric J | Overall ExperienceThe young that took care of me was very helpful. I can't remember his name but if you check your records you'll see his name. First name started with a J & he's 24 years old. He did an outstanding job!
George W | First ImpressionsThe staff was great
Erika B | Overall ExperienceMr Deboe was very patient and helpful. Even walked me to my unit and addressed how to access it, how the alarm works, the amount due each month and gave advanced notice of auto pay each month. Great customer service and you get what you pay for and for that I'm a happy customer.
Shanel C | First ImpressionsAlways have a great experience with the staff. And the facilities when I come.
KimiNicole C | Overall ExperienceJeremiah, Gabby, and George provided me with the best first time experience.
Erika B | First ImpressionsI moved in on Christmas day when the office was closed. Unfortunately, the unit that was set up for me still had a company lock on it when I arrived, which left it inaccessible. Therefore, I was extremely inconvenienced during move-in.
LORI H | Online Move InI don’t remember his name but the guy who set up my storage and closed it out was phenomenal
Fredisha K | Overall ExperienceAll staff was very professional, helpful and understanding. Always went the extra mile to make sure our things were safe , property was clean and all equipment for moving in and out was available. Thank you all for a wonderful experience.
rachel b | Overall ExperienceI found the U-Haul facilities to be bright, clean and attractive. I felt confident leaving my belongings there. The staff was exceptional. They were personable and very accommodating.
constance s | First ImpressionsThanks for everything..go Steelers 💛💛🖤🖤
LaKea A | Overall ExperienceKeep up the good work thanks
Brianna C | Overall ExperienceThe customer service was Excellent and the facility was very clean. I will definitely use you guy's again for any moving needs. Thank you so much 😊
ULONCKA J | Overall ExperienceThe staff were very helpful during my moving transition. Great job to everyone.
Jamelle S | First ImpressionsThe workers re GREAT !!!!!!
Veronica R | First ImpressionsI was attended to by a staff who listened, showed me the space and made sure I had a terrific move-in experience. He was very friendly and I felt comfortable dealing with him. Thanks!
Akinwale S | First ImpressionsDominic was super professional and kind. He answered all the questions I had and was very thorough too! He deserves a great appreciation for a Job well done. Thanks Ms Roberts Jonesboro GA.
Debra M | First ImpressionsThe guys were very nice
Karen E | First ImpressionsEverything was wonderful accept for a musty smell in the elevator! The staff was very friendly and helpful!
Shayna P | First ImpressionsGreat facility and staff
HENRY B | Overall Experienceexcellent
JAMES D | First ImpressionsThanks for the clean safe place to keep my property in great condition
James J | Overall ExperienceThe storage facility itself was fine - it's clean and well lit, However; the customer service upon check out was absolutely horrible. Frankly, the service didn't match the facility.
CHAMMON B | Overall ExperienceDominique is an excellent employee always professional and helpful but that manager is terrible aweful at customer rude when speaking with service.His name is Jeremy I believe
Myrna T | Overall ExperienceGreat crew, really clean and efficient
Cathy S | Online Move InClean Secure Staff available
Shaquaya L | Overall ExperienceEveryone was so helpful and very nice and accommodating . You couldn’t ask for a better staff. Thank you to the crew at Mt. Zion U-Haul
pamela m | Overall ExperienceEverything was great!!
morgan A | Overall ExperienceMy bank account has been incorrectly drafted by U-Haul and is now overdrafts and in danger in be charged a 35.00 over draft fee by the bank. I have spoken to the manager at this location, he promised the charges would be reversed, nothing as of today, I need to hear back from someone quick.
gwen w | Overall ExperienceMy contact at U-Haul in Morrow, GA was Dominic. He was very helpful and accommodating. Our move from Gainesville was difficult and we had to move around the schedule of events that changed before our Friday. Considering we had some unknowns Dominic was able to take the stress away by giving our contents a place to land until things became clear restarting our move in date.
Brett R | Online Move InI actually made my reservation through the Lake City u haul location. They were really helpful with getting a cargo van and storage unit secured. I like that the security is top notch.
PAMELA H | First ImpressionsThe employees were helpful and willing to assist to ensure customer satisfaction.
chanelle b | Overall ExperienceMy initial contact with the Southlake Self-Storage was a positive and pleasant one. I appreciate the professionalism and friendliness of Josh and Dominick. Thank you!
Carole M | First ImpressionsI Appreciate you guys for Your Professionalism and Caring Hearts..It was definitely unforgettable.I definitely will Share my Awesome experience with others If I ever neeto move or store anything, You will be the First to get my business .Mount Zion Staff is Amazing.They need a raise because they go over and beyond to make sure you are accommodated..Superb Customer Service!!
Felicia M | Overall ExperienceI was very pleased.
Fabian C | Overall ExperienceVery pleased with the professional and outgoing attitude of the team. Facility was always clean and secure. No safety concerns while visiting the facility and my storage when needing to go at night.
cassandra b | Overall ExperienceWas over charged for the unit. Was told it would be refunded upon moving out. They decided to leave it as a credit. Called the 800 #. Was told the facility has to refund it and someone would call me from there. Never happened. Went back there, was told GM will look into it and get back to you. A lot of run around, no resolution.
jhonny w | Overall ExperienceThis is the first time my husband and I have used any storage facility so we have no other facility to compare it to, however, we can say the experience was smooth and exceeded our expectations. The quality customer service from EVERY team member was AWESOME! The bathroom spotless & smelled like my bathroom at home with pleasant scent. I would definitely recommend the storage in Morrow GA!
angel m | Overall ExperienceThe Customer Service Here Is Overrated These Guys and Gals Are Magnificent
cassandra c | Overall ExperienceThe customer service that was provided by each employee was excellent. Our questions were answered and the staff was pleasant. They worked efficiently to get us in and out!
angel m | First ImpressionsThis has been my greatest experience with U-haul in 15+ years! Jeremiah and his staff are absolutely "AMAZING!!!" This is customer service at it's finest!!! They made sure that our every need was taken care of and helped my family and I during a very difficult transition process during COVID-19. This Uhaul location on Mt. Zion is beyond clean, "spotless" and an absolute "Blessing!" Thanking God that we choose this location! We will continue to do business at this location for a very long-time! Thank you all again! God Bless!
Gervin M | Overall ExperienceThanks for a great experience. 💯 = Awesome customer service every time. ~ 🅰➕ I will miss Jeremiah, Dominic & Roderick because they became like family to me in Morrow. 💜
Traci M | Overall ExperienceThe only thing I would say is to have more staff available on my move out day I had to wait in line 45 minutes because it was only one worker ... and sadly it was the same way on move in day there never enough staff present
Tore'Anna D | Overall ExperienceNo issues or complaints, would definitely use them again
Ian W | Overall ExperienceStaff and facility is excellent. Dominick and the rest of the staff is real chill and helpful. Thank you guys. If I ever need storage again and i’m in the area you would be my go to. I felt like my things were safe
rodney w | Overall ExperienceLavon. I think that his name. He signed me up. His customer service was amazing. I got a bigger unit because he was so knowledgeable. Thanks for everything.
Scherezaad M | First ImpressionsThe customer service provided was excellent and would recommend others to patronize this location.
chanelle b | First ImpressionsHorrible customer service. Even after settlement this facility sold my belongings into auction. They are inconsiderate they give false information.
Lisa B | Overall ExperienceEveryone was very professional and the move was very smooth
Lanita D | First ImpressionsEverything was fine
cherly b | Overall ExperienceGreat Customer Service With A Wonderful Sense Of Humor
Sabrina W | First ImpressionsThe rental TRUCK was a absolute NIGHTMARE!!! Travelling from Atlanta to Biloxi in a truck where transmission went out on me...ONLY by the GRACE of GOD did this truck break down in front of my new apar
Bobbie R | Overall ExperienceWhen I arrived at U- Haul I was greeted by Dominic he has helped in so many ways, he have been so patient with me.When I tell you Dominic was a sales clerk from heaven that alone is an understatement.
Madinah A | Overall ExperienceWonderful facility with great staff.
Christopher C | Overall ExperienceStaff was extremely nice and helpful
Christine P | First ImpressionsThe staff was courteous and helpful. The equipment was ready.
Monica J | Overall ExperienceVery well maintained
Desmond C | Overall ExperienceExcellent customer service
ANTHONY M | First ImpressionsI really hate that my card malfunctioned at night . I made sure to swipe out but when we came back with more stuff they said site is closed access denied
Stacey s | First ImpressionsWas treated very well and given complete tour of facility. Good instruction on how to proceed.
Victor L | First ImpressionsAll the staff were professional, nice and accomidating. Very helpful in addition to being well prepared.
Kenneth M | First ImpressionsWorkers were professional and able to assist with all questions.
Christopher C | First ImpressionsDominick and Kenneth made sure my experience was smooth. Kenneth made sure i had all of my moving supplies and Dominick made sure that a had a unit on the floor i requested when i made my reservation.
Tiffany A | First ImpressionsThis U-Haul Storage was the best, I would recommend this facility to anyone who is looking for the best, I was never worry about my safety when I enter my unit, my experience was great, Thank You!!!
larnell s | Overall ExperienceThanks for a great experience
janice s | Overall ExperienceWonderful, clean well maintained facility!!!
Akira E | First ImpressionsGreat staff
TIFFANY L | Overall ExperienceI received outstanding customer service. I am storing my personal property and things of value to me. The customer service I received has been valued.
VIVIAN H | First ImpressionsI would recommend the service at the Southlake location. Justin was great and helped when the people at the Hwy 85 location would. The hwy 85 location is trash!
shakira b | Overall ExperienceDominic was very helpful
Latonya R | First ImpressionsAssigned the wrong unit, promised a return call & didn't receive it. Went in person to move to correct unit, was advised to remain in current unit. I was billed for a larger unit. Decided to cancel.
Tanisha L | Overall ExperienceI love the new Uhaul Location. There's an outstanding team of storage agent that work there. They were very professional and knowledgeable when I came in to rent my storage unit.
SOPHIA W | First ImpressionsHad a pleasent experience. Very friendly service and most helpful staff. Preston Wragg was superb and i would recommend this location for anyone looking for a complete Uhaul experience.
Edgar G | First ImpressionsWould come back agsin...Thanks
JACQUELYN S | Overall ExperienceHad the worst move out experience. I reserved a truck at the location for move out and asked for 24 hrs access on the 18th. Neither was done. My move out was horrible, to say the least. Unprofessional
KIMALYA C | Overall ExperienceAwesome facility and wonderful service from the staff
Nicola W | Overall ExperienceNo major complaints
Emmanuella - | Overall ExperienceWill not go to this store ever.
Ketasha W | Overall ExperienceEveryone was very helpful an good energy . Keep up the good work!!!
Rahmel R | First ImpressionsAll the employees at this location are very helpful and I will definitely come back to this location if needed.
Tammica H | First ImpressionsEmployee very friendly and helpful
Lyndia P | First Impressionsone bathroom was not clean .
jamie w | First ImpressionsSome Poor customer service, higher prices then I’ve paid in both Florida and Alabama. Convenient location, One teammate in particular was great! Super helpful with everything.
Johnathon S | Overall ExperienceDuring my time there I was often bullied into thinking I was about to receive a lien from Jeremiah the GM Wife I did not like it Often when I came there I was hindered from using the restroom by fozz
Mernette E | Overall ExperienceTerrific service!
Milton A | Overall Experiencemanager and his coworker was excellent
Nicola W | First ImpressionsGreat setup. Love the easy access.
Charlisa T | First ImpressionsGreat customer service
Krystal H | Overall ExperienceVery nice
Edwin R | Overall ExperienceThe two young gentlemen/employees gave superb customer service. Thank you.
salih a | First ImpressionsN/A
nicole m | Overall ExperienceGreat
Florida J | First ImpressionsThe store on MT Zion I give them Thumbs Up There are very professional they helped me and my family out very well I will tell everybody about You all Thanks Very much
shirley D | First ImpressionsThe customer service was great
Alicia P | First ImpressionsI placed a reservation for a U-Haul truck and storage. I was able to ren and check out my truck but when I came to get my storage it was the wrong size so a rep help change it but it was on the 2nd
Nicole W | First ImpressionsThis location was by far the most helpful U-Haul location I’ve ever used. They were friendly, enthusiastic, and very professional. The GM Jeremiah helped me with drop-off location switch.
Tyler E | First ImpressionsLove newer location .the guy that set up the storage missed out on informing me of a lot of information but security wise ,i do feel as though my possessions are in good hands. I am glad i chose this
GERRA S | First ImpressionsVery clean and well-maintained.
KEASHA K | Overall ExperienceAssociates were very helpful and made my experience great
Lanaifran B | First ImpressionsGreat facility
Akinwale S | Overall ExperienceVery friendly staff, clean and comfortable
Veronica C | Overall ExperienceAWESOME, AWESOME, AWESOME!!!
Jacqueline W | Overall ExperienceExcellent!
robert w | Overall ExperienceExcellent delivery service. I highly reccommmend.
Rose M | Overall ExperienceSo glad to be out of there
Peggy G | Overall ExperienceJeremiah and his team are first rate!
Aaron B | Overall ExperienceThe entire staff was very professional at all times and always assisted me in every need that I had
Alicia B | Overall ExperienceI had to wait for a long time, but service was extremely good.
GUSTINA C | First ImpressionsAfter I told the office I would be in on a certain day to pay my bill they called me every few days leading to that day Gabriel even went back and forth with me over the phone not great service
George W | Overall ExperienceThey charged me a $30 service fee when I returned the truck well over the amount at starting point.
monique p | Overall ExperienceGreat service!!!😁
Tracy O | First ImpressionsStaff was great. Location is spotless. My only complaint is that at 9 am on Saturday the line of customers was very long. One more employee working the counter would have helped the 2 that were there.
Rhonda P | First ImpressionsThe units are priced too high
Jacqueline L | Overall ExperienceGABBY WAS EXTREMELY HELPFUL..AND SUPER NICE!!!!
Corine F | First ImpressionsI absolutely love this location! Not only was the location exceptionally nice & always clean, but the staff was always professional, courteous and very helpful!
Roosevelt N | Overall ExperienceFuzzy the rep was rude when asking different questions about the different sizes of trucks and storage. He lack patience and it shows in his customer service. Also the wait is very long inside .
LaShawn M | First ImpressionsWe had a ubox at my house so we never were at the facility but it made me answer the questions. Reserving the box, drop off and pick up was easy
Jack C | Overall ExperienceMy experience at U-Haul regarding staff (pleasant and professional), facility (clean and secure), and location was outstanding. Thank you U-Haul staff for a job well done.
sharlene v | Overall ExperienceGreat facility. I have no worries about the safety of my belongings. The storage facility is clean, well lit with lots of state of the art security. The staff is very courteous. Great experience.
Michael S | First ImpressionsThe staff was friendly and thorough.
KEASHA K | First ImpressionsThis is by far the best U-haul experience I’ve ever had. The location as well as the assistance given by all staff met and exceeded my expectations. I will always refer individuals to this location.
Monae W | First ImpressionsThanks for everything
Laketa B | Overall ExperienceThanks
vickie c | Overall ExperienceFor the most part, the staff was friendly, knowledgeable and prompt. The day I moved out of the unit though, service wasn't so quick.
LINDA H | Overall ExperienceFriendly service
Sharon H | ReservationWhen I first came I was stressed and very upset but at the end of the day my services were met. I appreciate your services at South Lake Uhaul in Morrow thank you
Vivian h | Overall ExperienceDarlene at the Morrow location was fantastic. She was friendly and helpful. She delivered the boxes in the cold pouring rain and had a smile on her face. Great experience!
HELEN G | Overall ExperienceStore manager was nice made a bad situation better.
FEDONA D | ReservationWelcome to the neighborhood! 😁 Nice, new facility; always clean and well stocked; with a friendly & helpful staff! Thx Becky & Jeremiah for A+ customer service! 💯 Keep Up The Great Work Team! 🅰➕
Traci M | ReservationDiscounting the dead roaches littered around on the floor, I'd say it's quite a neat storage facility. The only issue I have, is that I was not told of the lack of temperature control.
Jordan B | Overall ExperienceMy experience was great....thank you
KATHY B | ReservationI was very unsatisfied with the U-Haul. I was missed lead it I was given the wrong instructions and then I got charge for extra mileage that was not post to be taking off
Vivian h | ReservationGuest service was amazing.
Tinesha F | ReservationDarlene, Ubox, was great and very professional.
Cecily M | Overall ExperienceThey have very great customer service!!
Candace C | Overall ExperienceConvenient & know there job
Karen L | ReservationEveryone I've encountered at the facility was awesome
LACHERYL M | Overall ExperienceThe office was clean. The storage facility did not get swept too often. Other feedback, please give customer option to see/walk trough storage unit location (1st or 2nd floor) prior to renting.
TWANA J | Overall ExperienceEveryone was very friendly and very helpful. I really appreciate good customer service.
pamela m | ReservationLong wait for service, otherwise, excellent service.
GUSTINA C | Overall ExperienceEverything was fine
brittany h | Overall ExperienceIf this was the last storage facility i would donate all my things to charity! The manager Jeremiah scoville was rude and insulting! I emailed about his behavior never got a follow call from his boss
Marlon T | Overall ExperienceExcellent service very knowledgeable general manager extremely helpful Thanks u haul @ Morrow GA
courtney t | Overall ExperienceThe people at this store were the best people to me. Fozzy went beyond,and above. This was my first day in Alt. He helped me so much. I thank him so much.
Charlie B | ReservationRoaches roaches roaches
barry w | Overall ExperienceI had an excellent experience with the staff and facility!
Travet W | Overall ExperienceCall center reps were horrible when communication with customers and Mgr’s.
D'Anna b | Overall Experiencenone
betty s | Overall ExperienceIt was a good experience. Everyone was helpful.
PATRICE S | ReservationGood service
GUSTINA C | ReservationThe staff there was very helpful very great hospitality management team was great and I want to thank I believe his name is mr. Fuzzy great job
Annette C | Overall ExperienceZ
Mark Q | Overall ExperienceExcellent location, clean and great customer service.
frank A | Overall ExperienceI love this place and I will always come back
ROBYN P | Overall ExperienceIt was very frustrating and time consuming trying to arrange to get the pods delivered to my house. The staff was not knowledgeable of pricing for delivery and unloading and was very unhelpful
Debby S | Overall ExperienceThe storage facility was very clean and well maintained. The staff was excellent.
Leteshia C | Overall ExperienceReally great service and they were very understanding of your situation.
Morreys G | Overall ExperienceGreat Facility I was very pleased
RAVEN B | Overall Experience