Customer Reviews for U-Haul Moving & Storage at State St

Rating:

1.0

I came there after having booked a 15' truck and 2 dollies during the week on the website. I arrived at 8:45 to pick up my truck at 9. Only one person was working at the counter, and 7 people were waiting in front of me. After 30mn of waiting, I finally arrive at the counter, the guy is telling me that they don't have the 15' truck I booked. I was very surprised and was wondering how it was possible. So he gave me a 10' truck, which was already a problem for my move as it was implying more trips. After some IT issues, I finally got the truck, but the final surprise was that there was no dolly available, which was a problem for my move as I was relying on them. At least, it wasn't smelling weed, like in other locations. As all the U-haul locations in this city, it's a shit show and mismanaged. This time was my last with U-Haul in Milwaukee.

Rating:

4.0

The parking is a bit confusing

Rating:

1.0

Difficulty gettig in at Pearce and 35th... went to State and 22nd, great service! Nice storage unit, I love it

Rating:

5.0

We were very pleased with the overall experience and efficiency. Truly a God-send for our daughter moving out of her dorm from Marquette University and not being able to move into her off campus apartment until 4 weeks later. Saved us the long haul to have to pack her things up back home to IL only to have to haul everything back up again soon thereafter. Your facility location is exceptional given it was literally only a 3-5 minute drive from campus. We will be back for sure until she graduates. Thank you for everything!

Rating:

5.0

Nothing! The person that took care of me that day was very helpful and professional. He made quick work of getting me in and out and assisted me with purchasing the right hitch and attaching the trailer to my vehicle.

Rating:

5.0

Nothing

Rating:

4.0

The only thing I would feel can be improved is the wait time upon arrival. We were made to believe by checking in online it would expedite the process of obtaining the truck rental. Having tight time constraints to move out our daughter from college and after driving a significant distance interstate, it would have been more helpful to not have been delayed to wait for service at the counter. Perhaps it was short staffed or simply just the need to further train those already on shift to assist the one employee that was multi tasking trying to oversee and address several issues simultaneously. While I will continue to utilize U-Haul for my needs going forward however the slight delays are an inconvenience and may be detrimental especially for those who need to stay on a strict schedule. Otherwise keep up the good work - they're are reasons you have been in business for a long time! See you again on the next move - we still have two more that'll be off to college soon!

Rating:

5.0

You need more managers on State Street, like Chris and workers name Romero very good workers

Rating:

5.0

Great Job

Rating:

5.0

This is the cleanest, most organized UHaul. Christopher was great! Got us in and out quickly!

Rating:

3.0

Parking ,that's all I got. Thanks

Rating:

5.0

The works in MKE didn't turn us away when we showed up 5 minutes after closing. They also found my mom's bag she left there. Great experience!

Rating:

5.0

My experience overall was great!

Rating:

3.0

I do not like the new process of checking out and returning the vehicle. It's too complicated and takes up too much time, especially for the return of the uhaul. I prefer to come in and speak with a person/employee whom will complete the check out inspection before handing me the key. I do not like the fact that I have to be sent a code just to take a selfie to load to the system then proceed to take additional time to take pictures of the uhaul and upload them. None of this is clearly explained when booking the rental and it makes it pointless to say if you prefer to come into to uhaul center or if you prefer to check out on your phone if the majority of the checkout process is done on the phone irregardless. Furthermore more the afterhours check in/return process is even worse. The process should have been explained better by the employee who checked us out for the rental, instead I spent about an hour trying to figure it out and downloaded the mobile app for no reason and again with multitude of pictures needed before the process can be fully completed it very much a Hassel. It's been about maybe 10 years since I've needed to rent a uhaul so I know things have changed but it should change for the better, not for more of an inconvenience for the customer just to make things easier for the company. I would assume this is the new policy and practice for all uhaul locations so my rating for this location has nothing to with my satisfaction level with the company as a whole.

Rating:

5.0

Keep up the good work very helpful.

Rating:

5.0

The customer service is excellent on arrival! I have dealt with the same team member 2x and he is funny and makes the experience great!!

Rating:

5.0

The staff was great. The rental truck was clean and ready to go when i arrived. I have used this location a few times and have never had any issues, always goes very smoothly.

Rating:

3.0

On a good note; Chris was very professional & kind during a call I had with him. Clean the windows, have gas at full ( much easier to return at full than a quarter of a tank), coach staff on customer service upon check in & clean the cab of the trucks. There was candy wrappers, chewed gum & quite a bit of dirt in our truck.

Rating:

2.0

This location was fine but the problem was the location on Capitol. They call me 30 min before my pick up time to tell me they did not have my 26 footer available. Then have me sent to the state street location because they did have a 26 footer. Very poor planning and wasted a lot of my time.

Rating:

5.0

The gentleman who helped us when we picked up the vehicle and when we dropped the vehicle off, we’re professional and very accommodating. They did a great job.

Rating:

5.0

N/A

Rating:

1.0

So many issues with U Haul. You guys have no system which fixes errors made by representatives and it caused more pain to me as customer. From Milwaukee to Charlotte representatives were not helpful at all. Never ever using U haul again in my life.

Rating:

1.0

Get workers that are attentive to their customers. Had one employee take a personal call before taking care of us. - Had reserved a 17” truck two days prior to picking up. On the day of, said there were no 17” trucks, told me to go to a different U-Haul location, located on South 1st street. The lady there was horrible, didn’t even bother taking care of us, said there were no 17” trucks there too, didn’t even take the time to go check. Re directed us back to the U-Haul back on state street, and that’s when they made us wait an hour before attending to me. And right before that, he took a personal call. Very unprofessional. Didn’t have no 17” trucks so ended up renting a 10” truck. I need my money back. Paid way too much for a 10” truck.

Rating:

4.0

Older truck, but it got the job done.

Rating:

4.0

Customer service at the location could be a bit better. Truck was clean and good quality that’s where my 4 star rate goes. I’d rate the service 3 stars.

Rating:

3.0

unprofessional staff & unfriendly area

Rating:

2.0

There were no dolly’s that we PRE RESERVED when we got to the location. We then had to go to two additional locations to acquire said dolly’s. Which then put us over our mileage that we requested. Had the first location where we picked up the truck had them, we would have been well below that mileage.

Rating:

3.0

I reserved a dolly to move with my uhaul, when I arrived the location altered me they had just given out their last dolly and did not have one for me. They suggested I try a different location however when I arrived there they informed me that they could not rent me a dolly because I had an active reservation open with the truck. I was unable to get a dolly to move with despite reserving one. Otherwise good experience

Rating:

4.0

Make sure these trucks drives smoothly. The truck I had drove like it was something wrong with engine.

Rating:

5.0

Romello (sp?) & Patrick were great - helpful and reassuring. This was a very quick in-and-out situation - we just needed something bigger than our small vehicle to move a chair from one house to another, and it was as good an experience as we could have asked for.

Rating:

3.0

Slow

Rating:

5.0

The workers are very polite and as always very helpful and friendly.This location is where I come to when I move and I would definitely recommend them to everyone.

Rating:

5.0

Muy bien servicio 👍

Rating:

5.0

You Guy's did an awesome job. Thanks you too.

Rating:

5.0

The reps were very polite. I will use this location again.

Rating:

5.0

The complete service was excellent.

Rating:

5.0

I used one of their moving vans and it was a great experience. The van worked amazing and the service was even better. I received quality assistance during pick up and drop off.

Rating:

5.0

Staff did a great job thanks

Rating:

5.0

Everything was good and the Employee was friendly

Rating:

2.0

I requested a dolly, I didn't know until I arrived that all the dolly have been stolen and none were available. If I knew before I could have made other plans to get one from some where else or choose another Uhaul facility. Didn't even give me any accommodations for my trouble.

Rating:

5.0

No complaints,

Rating:

5.0

There is no improvements needed to be done you all are doing a good job at this Location and I would recommend my friend to use this location. Thanks Ms.Williams

Rating:

3.0

I was never emailed a final receipt. Please send it to mike.kohn@walgreens.com

Rating:

5.0

It great there. Quality service and accurate 👍🏾

Rating:

3.0

The person who opens the store at 7am was always late up to40 minutes keeping people waiting not good

Rating:

5.0

You have done more than enough just keep it up

Rating:

5.0

Great service from check in to check out .

Rating:

5.0

You guys have very EXCELLENT CUSTOMER SERVICE

Rating:

5.0

N/A

Rating:

1.0

One of the two gentleman refused to assist. Made it seem like getting the car off the carrier was 100% my liability. He did not even come outside to check on things. The one gentleman informed him he was new to the process. Lucky I was actively involved with the gentleman in Hillside loading the vehicle so I was aware what to do. I got on my back to remove the equipment. I was headed to an event and had to go home and change. I was VERY disappointed.

Rating:

5.0

He has great business ethics

Rating:

3.0

Rats used the storage as their personal bathroom.

Rating:

1.0

Yall are horrible employees half do jobs I couldn’t even store my things Gm is horrible don’t answer calls or text yall couldn’t even get me in my storage no unit number came all the way from Chicago and still had to find a place to put my things yall employees are rude I wouldn’t recommend a dog to yall

Rating:

5.0

I had stored my stuff there for a couple years. Chris and his staff are the best. I really didn’t want to leave because how hopefully they are and how will they maintain the place. Chris is a true leader. However the price increases and ever year and twice this year made me look elsewhere. For the time I have been there and I also rent uhauls it’s ridiculous. The one I moved to is about 2 miles away and a web price of $78 per month for the same square footage. Regular price is $123 per month. For $123 per month I would have stayed but the increase made me leave. Because what are you going to raise it to next and how much. I won’t find out Uhaul made that decision for me.

Rating:

5.0

Great!

Rating:

4.0

Has to do better with the rodent problem

Rating:

5.0

Very helpful happy with service

Rating:

4.0

I wish this location was a 24hr

Rating:

5.0

The gentleman (CSR) was very cordial and kind

Rating:

1.0

I moved out of my storage unit in May/June 2023 and they did not close out my account but continue to charge me running up a bill and contacting me to continue to make payments, again instead of closing out the account. I don't understand why or how this happened, but I do plan to fight it because this is not the way you handle things and if I am telling you to close out the account that's in my name so that I am no longer charged, I don't understand why this business would refuse. I see that you can't expect much from a ghetto business that commits so many different forms of fraud. This is definitely fraud at its best and here I am with the short end of the stick having to pay all of this money back. It's very unfair and I could never understand something like this.

Rating:

3.0

Hours listed online and in my reservation confirmation email listed hours till 10pm but storage access was closed.

Rating:

5.0

N/A

Rating:

3.0

Chris Marshal is a very rude person Your treated as tho you r on Crack or Sum other drug not Weed . I didn't like how I was talked to in recent conversation with Chris Marshal...My account is closed. I'm happy about that .

Rating:

5.0

Thank you guys for your great customer service.

Rating:

5.0

the guy Chris was great I'm a small time business our of a lawn care business & I use that to store my equipment, great climate control & safe.. As you can see life has been rough of us now and my business has been struggling & I work to better a father for all my children 🙏🏽 🤎 that's besides the point everything was amazing. unfortunately I lost it due to lack of funds supporting everything my family need but hey never give up This fight we help created will be won 1 day 💪 👍🏼 THANKS UHAUL

Rating:

5.0

I would recommend more people to state street Love you Chris you're very understanding manager

Rating:

1.0

They storage that someone was already renting. I had hire the moving company to move my things and a job that was only a hour ending been 6 hours, and because the problem with Uhaul the moving company changed me double, I'm not happy with the outcome of the whole situation

Rating:

4.0

The people were nice but could have communicated with me more clearly. Overall I’m very happy with my experience and the staff.

Rating:

5.0

Great service will use in the future.

Rating:

3.0

I was told that I would get a free storage for a month I ended up paying for the storage he said he couldn’t give me a stores there for free I don’t think that it’s fair so I purchased the storage I’ve been purchasing trailers from you all for the last six months and I gets no free stores that’s not fair

Rating:

3.0

They are very nice people 😊

Rating:

4.0

The staff and everyone at this place was always trying to find solutions. The manager even gave us her cell phone number, if there was any problems which is very professional. mice issues can be a problem. But you see so many traps at least there trying. Also the area can be rough were people come up and ask for money or to use your cell phone, but this is normal in a big city. Excellent job Uhaul continuing to try to satisfy the customer.

Rating:

5.0

Hard to get in contact by phone

Rating:

5.0

Thanks for everything

Rating:

5.0

The manager went above and beyond to make sure my needs was rooming care of

Rating:

5.0

Great staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!

Rating:

5.0

Staff was extremely helpful and friendly.

Rating:

3.0

Needs better cleaners and better customer service reps.

Rating:

1.0

You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

Rating:

5.0

No comments

Rating:

5.0

Everyone was friendly and helpful

Rating:

5.0

Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

Rating:

5.0

staff was very helpful and courteous thank you for great services

Rating:

2.0

I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

Rating:

5.0

*

Rating:

5.0

Thanks for the help and using of your faucilty

Rating:

1.0

The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.