Paid for a hand cart that wasn't provided. Store was supposed to be open at 7:30 waited until 8:15 before leaving.
Michael Z.Customer Reviews for U-Haul Moving & Storage at State St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Literally just dropped the trucks out front. I would recommend this location for its ease of use - we didn't speak to anyone or go inside, so can't really rate anything else.
Jordan M.No improvement. Very competent and efficient employees and managment.
thomas M.Take care of the customers who have reservations and waiting on one employee to assist us, but busy talking to other customers on the phone wasting time.
Cassandra H.The people were nice but could have communicated with me more clearly. Overall I’m very happy with my experience and the staff.
SAMANTHA S. | First ImpressionsIt's not one location I'm unhappy with it's your companies customer service
Lorena Z.My experience was fur filling n processed fast & simple I enjoyed myself renting n far as what could you guys do I absolutely have nothing to say to change because my experience was flawless n beyond my expected judgment, So that's it for me.
Joseph M.Customer service was everything Friendly and helpful
Isaac A.Staff was very friendly and accommodating on a very busy moving day (June 1).
Matthew S.The individual that came out to take the 15 foot truck from me just asked me questions on how the truck performed and if I had any troubles with it. He told me that I would receive my final bill at my email address. I turned the truck in on 6/3 and it's 6/5 and I have not received the final billing.
Duane S.Helpful, friendly staff
Kevin S.There was way to many trucks and not enough room for everyone to come in and out
Sawyer H.Most things went smoothly and the employee we worked with was very nice and easy to talk to, however, service was extremely slow and we were in a rush, so it was stressful.
Grace M.Every thing was perfect no complaints would always use if needed
DOROTHY K.The woman working at the register was amazing! Friendly and helpful and had great energy!
Stacy C.My schedule pickup time was 7am on 5/31/22….no employees showed up until 8am. Many different people had to call customer service that morning in order to get the manager to show up to the 2020 W State St location.
Daniel E.Excellent customer service, no waiting, trucks never break down, my favorite location, they all need big raises $$$$$$
JACQUELINE T.First truck had some problems, but person working outside cleaning vehicles was very helpful in getting me a new truck.
DANIEL K.Good communication
Rafael N.More people working behind the counter
Katelyn P.Customer service representative when I picked up the vehicle seemed under the influence of a chemical substance. He had difficulty focusing and had balance and coordination difficulties. He kept saying things to me which were not appropriate.
David B.Staff very helpful and easy to work with
Michele S.Make sure customers are checked in at correct time and stop overcharging because you check in whatever time u want… overall bad experience and I will be talking to corporate offices.
Telli S.Truck what i had was terrible, old, dirty and didn't work good. Maximum speeds was 20mph. I'm glad that I use for short locations only 5 miles. Move from one apartment to another. First time rental and never again It's garbage what they gave me.
maja D.Was extremely impressed with the service we recieved from Chris, the manager. He did the work I expect would take 2 or 3 others to keep up with him. It was extremely busy when we were there and yet he acknowledged every customer , was positive, did not get overwhelmed with the rush. Equipment was absolutely spotless. Outstanding customer service.
Paul V.Christopher was fantastic with all of my needs! I was in and out with no issues!
George M.Very great customer service!
Jada C.Best service, best location, great staff!! Thx
Nehama M.Quick easy, everyone was pleasant 😀
Dean L.Thanks
Willie D.Once again, Chris helped us with a great experience! A brand new truck. Clean as a whistle!!
Richard M.Nothing! The gentlemen that were on site and working, were great! The truck was in good shape.
Timothy H.Thanks!!
Jeffrey H.You all did great thank you.
SHANA W.Chris helped us. He was excellent!!
Richard M.The Trailer pickup/usage was excellent; Max at the location was calm, helpful and pleasant. The access and protocol at the Currie Park storage site.....not so much. Will rate that later, I guess.
Mike U.The trailer lights did not work when they connected the trailer to my car. They supposedly fixed the wiring, but the whole time while I was driving the lights would fail. Not good!!!
AUBREY T.Customer service was excellent.
Susan S.Great service! Everyone was friendly and helpful
William F.Staff were nice but our pickup location was changed the day before. When we arrived to pick up our trailer the store didn't have extenders for the electrical connection. There were several trailers on the lot. The nice gentleman made us one, but we had to wait about 20 minutes.
Carrie H.We waited for 15 minutes for someone to come help us because they're putting away the returned trucks but other than that they were helpful.
Osman M.I brought the truck back early and out of hours using the key drop process. I tried multiple times with different phones to use the online drop off tool but the site was not working. Tried to call but there was. 40 minute wait to speak with someone . Called the location the next day and re-routed to main call center. Said they would put a note on my file to try to avoid the convienence fee. Also put a request in for the location to call me. No call came in. My $40 deposit has not been refunded 6 days later. Pleas process the refund.
Max H.This was a new driving experience for me....I was not used to the vehicle I rented, and would have liked some "instructions" that I didn't know I needed, until i was driving. Otherwise the experience was excellent, it did the job intended, conveniently.
William D.Everything went smoothly at this location,although I preferred when they gave customer service checking the truck in and out instead of us having to use our phones doing all the work!! Had a horrible experience at 505 E Capital, they had my car towed, ripped me off with false charges, left in tears! Don't trust the owner! 20th and state were great in service, worth the drive!
Colleen H.Horrible truck was given to me. I just drove 31 miles and the truck drank almost 4 gallons of gas. The passenger side door didn't lock with keys either, which is a big security issue. I cant keep the vehicle out of sight due to unlocked passenger door. The tank was below 1/4 when the truck was given to me but the attendant gave me a paper which said the tank was 1/4. But i showed good faith and filled the tank till 1/4 before returning the vehicle.
Sudipto S.I appreciated the customer service by the two young men who helped me. I had some concerns about my equipment and they helped me out! The gentleman at the counter was very upbeat and I appreciated it on such a rainy, dreary day.
HANNAH J.The staff is very helpful
Helen H.The two employees that opened this site Wednesday April 20th of 2022 were very helpful, thorough and courteous. They were knowledgeable and highly professional. They were appreciated.
STEPHEN G.I never receive my appliance dolly but they always charge me for them. This is the third time I have rented from them and they forget to put the dolly in the back of the truck. And I'm renting after hours so it's closed I can't go inside and ask for one.
Bianca R.Had to wait on hold for over half an hour just to talk to them.
Bruce P.My truck shut off only once.
Latasha M.Nothing @ this time thank s
John C.Great service will use in the future.
Willie D. | First ImpressionsI was told that I would get a free storage for a month I ended up paying for the storage he said he couldn’t give me a stores there for free I don’t think that it’s fair so I purchased the storage I’ve been purchasing trailers from you all for the last six months and I gets no free stores that’s not fair
Leon S. | First ImpressionsThey are very nice people 😊
Simone D. | Overall ExperienceThe staff and everyone at this place was always trying to find solutions. The manager even gave us her cell phone number, if there was any problems which is very professional. mice issues can be a problem. But you see so many traps at least there trying. Also the area can be rough were people come up and ask for money or to use your cell phone, but this is normal in a big city. Excellent job Uhaul continuing to try to satisfy the customer.
Brian G. | Overall ExperienceHard to get in contact by phone
Rosa S. | Overall ExperienceThanks for everything
kathleen o. | First ImpressionsThe manager went above and beyond to make sure my needs was rooming care of
JAZZAMIN G. | First ImpressionsGreat staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!
New Blood C. | Overall ExperienceStaff was extremely helpful and friendly.
DAVID C. | First ImpressionsNeeds better cleaners and better customer service reps.
Nayah D. | Overall ExperienceYou overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!
Oghenetega A. | First ImpressionsNo comments
francesca m. | Overall ExperienceEveryone was friendly and helpful
Amber N. | First ImpressionsConveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.
alicia y. | Overall Experiencestaff was very helpful and courteous thank you for great services
TERRI H. | Overall ExperienceI was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.
Eboni D. | Reservation*
ALBERT B. | ReservationThanks for the help and using of your faucilty
Lynnetta W. | Overall ExperienceThe unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.
nikita g. | ReservationOnce I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min
nikita g. | Reservation