Customer Reviews for U-Haul Moving & Storage at State St

I specifically came in to make sure of the total payment, was told it was one price and then days later they charged me again after assuring me I wouldn't be charged any more. This was the second time in one rental they took more money than what was told to me. I was told it was $35 upon pick up and was charged $60, then 4 days later I was charged another $20. Uhaul needs to figure out their prices before charging people 3 times for the same rental vehicle and lying about prices.

All employees were helpful, polite, efficient and really nice!

The manager on site was very helpful and kind when we wanted to see if a larger truck was available at other locations. Romello, the clerk at the desk, was kind, helpful and had a wonderful sense of humor which brightened my day.

Everyone was very nice an plight very helpful an had great team work

The vehicle was not clean on the inside out outside. I wasn't to concerned about the outside but the inside surely needed some attention as you wil be able to tell from the pictures I took.

Took over an hour to get the u-box

The installer at this facility was installing a 5x8 trailer to my 89 Mercury Grand Marquis. It appears as I was watching him hooking to my car he did it correctly. I made it just 3 blocks from my house and I felt a bump from the rear of car, got out found that the trailer was off the hitch. The installer forgot to lock the cap to the hitch ball, I call that store and told them what happen, agent at store told me that his installer forgot to lock cap screw to the ball. Ask me can I make it safely back to store and I told him that I couldn't, then the call was dissonnected. As I'm stuck in traffic I had to Call my son to come to me, he's knows about hitching trailer to vehicles and put the trailer back on the ball and lock it securely. I then continue on my way to do my haul, once I returned to dropoff trailer I saw the installer who on install the trailer to my car. I told him how could you forget to secured the trailer to the ball, he look at me and said "what happen". Then I told him what happen and I call the store, and the other agent on duty that was there told me you forgot to secured the trsiler to ball. I told him luckily there was no damage to my car or bumper, the only response I got from the person who did the hookup was this. "Did you paid by card or cash". What? That all he was concern with was payment? Not once did he offer a apology, sorry, or no charge for my inconvenience. I was in disbelief and upset, that I just what him unhooked the trailer and I left. One thing I notice with this person who hooked up my trailer, he was into cell and not paying attention to what he was doing. If he was focus on the job on hand and not his cell. He would've been giving me the service I deserved and hooked up the trailer correctly. And I deserve compensation for my inconvenience and I should receive a refund. Please follow up and I can be reach at valdezsherard@yahoo.com or 414 412 4474. Robert Sherard

Good

People were great to work with and very helpful. Thank you

Very professional

I was charged twice for service rendered. They have credited my account for the overcharge.

More staffing and better maintenance on the trucks. Especially if the battery keeps dying in the middle of peoples moves.

Battery died and was stranded in the cold for 2 hours .

Agents were friendly and worked quickly, despite a large number of us and the Covid procedures.

Great customer service. The vehicle's are always nice, clean and in great running condition. I highly recommend this location!

Customer service

Didn't explain everything about my deposit

Nice folks there. Professional. Courteous.

Continue to keep up the great work!

Thanks U-Haul,

Would be nice if they would email me my how much refund is

There were different prices for credit card holders and debit card holders. I felt that was unfair practice.

Very unorganized, went to get the truck I reserved. Told me they didn't have any No one knew what they were doing

Location

Great services

Very poor Customer Service Staff Rude Truck I rented needs maintenance

Professional, friendly, keep it simple, hassle-free customer service. I showed up 2 hours early & they accommodated my truck rental with no problems.

I rented a truck for one hour to move a fridge and I was charged 73.73 more than because the girl who took the truck back didn't check it back in.

He knew who I was when I pulled up and had me taken care of and my receipt sent in literal seconds which suggests he took the time to look at what he had coming in that day, uhual had really stepped up it's game and I will be using you again soon!

When I came in to rent the truck the young lady was taking care of her personal business on her phone and the truck was not sanitized I had to ask the person that take care of the trucks to sanitize the inside of the truck and he just did a wipe down

after leaving location, noticed tires were in very poor shape, called uhaul, tech I had was outstanding set me up with roadside assistance, roadside mechanic was also outstanding, manager from location was supposed to contact me, but never did

Drop off my u-haul trailer was fast and effortless. The Personnel unhooked the lights and trailer and I was on my way in but a few minutes. Well done!

Felt bad for the worker at the time as he was being yelled at by another customer for something out of his control.

Fast and easy check in and out. Good show.

Daughter was attempted car jack victim right in the parking lot - 1 minute after I entered the building to rent the 10 foot truck - @ 10:45 am on Aug 30th Thank God the perp didn't see the big dog in back seat....... Management did nothing I rented Truck to drive to Philadelphia on Aug 30. I was given 8 total days - they started calling and leaving threatening voicemail and emails the next day. Their people behind the counter must be inept by incorrectly entering Return date How could I drive to Philadelphia and back In 1 day? With my 92 year old mother? They need to protect their parking lot. Awful awful experience

terrible . call or email me and hear of the nightmare your company caused me.

Excellent customer service from the young man who assisted us and then the manager came by and he was professional, courteous, friendly and awesome!

Alot of your stuff didn't work I would like my money back

Very good experience overall. Good strong vehicle, clean add orderly store and grounds and a friendly helpful crue. Well done!.

Clean and sanitize equipment.

Not much that you can change, but not having an on-site parking lot for short-term rentals makes me not want to use this location over other location in the area (like the one on capital, etc)

Good

Whoever is in charge of online booking. Make sure u close the blocks so that there are not overlapping booking times and double booking.

Ordered two dollies to move a large piece of furniture. Whole reason I rented the truck/van. Paid for them. Ordered well in advance. Rent the truck and they tell me they don't have them. Why do I need the truck if I can't move the item I need to move? I had to drive to a different uhaul location and BUY furniture dollies. Cost me $$ in mileage on the truck to drive to the other location and $$$ to buy the dollies. Also the man I dealt with was nice but his mask was around his neck and he kept putting his hands in his mouth. He handled my phone and driver's license—which was worrying.

They were professional and attentive.

My experience was TERRIBLE. I got to my pickup more than half an hour late- but I thought my truck was reserved (also spent 40min in line to try and get helped in the first place). Turns out they gave my truck away and were fully booked for the rest of the day and the next. Then they sent me to another Milwaukee location where they said they had a truck- on Capitol Drive (in Shorewood). The employee there was annoyed (at the State St location) because she let me know they had no trucks. That they constantly send customers their way in order to not deal with them. SO FRUSTRATING to get ping ponged around. Now I'm driving to the next state over in hopes of getting a truck and meanwhile I'm on the phone with UHAUL customer service, they tell me my original location indeed had a truck available. I pull a u-turn to my original location and got there exactly at the newly updated reservation time (since they never cancelled my original-at least one good thing they did...). Then I'm there and it takes exactly half an hour to get to the desk because they only had one person ‘assisting' customers while the line was practically out the door, I was afraid I'd hear “you're more than half an hour late” spiel again. Finally got the truck though. All in all it took three hours. I was sooo annoyed, angry, frustrated. The State street location did not take the time to explain things to me and instead were condescending. They were low on staff, worked at a turtles pace, did not have their masks on properly or enforce the rule with other customers, and talked down to anyone they ‘assisted.' WORST MOVING EXPERIENCE EVER

This was such an easy move for me thanks to your online super fast approval I seamlessly picked up my vehicle and returned it with ease.

I have overall been treated well at this location. However, I am very uneasy that the employee used her phone to take a picture of my drivers license. It takes a lot of faith in employees of any business to allow that to happen. I will have to think very carefully before I go back to this place if that practice continues.

I was given quick, efficient, and friendly service. I'm happy with my experience.

The manager was very nice and helpful but he did not have enough trained support staff helping him.

People at the counter seem'd inexperienced. My reservation confused everyone in the end I didn't need a reservation in the first place

Simple & smooth process

The guys there were very professional and excellent customer services i give them a 10

Great staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!

Staff was extremely helpful and friendly.

Needs better cleaners and better customer service reps.

You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

No comments

Everyone was friendly and helpful

Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

staff was very helpful and courteous thank you for great services

I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

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Thanks for the help and using of your faucilty

The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.

Once I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min