Customer Reviews for U-Haul Moving & Storage at State St

4567 reviews

2020 W State St   Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST)

(414) 933-7766

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(414) 933-7766

2020 W State St
Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RAUL H. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Everything was fine. Customer service Rep was very helpful and polite.

ALFONSO S. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Although maintained as well as possible, the truck was still old and should consider retiring. It did not sound healthy with acceleration.

MARY C. 
Rating:
4.0

I've rented from this location four times in the past few months and I've found the service to be good and the vehicles well maintained. I believe they are the best U-Haul location in metro Milwaukee.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

WAYNE R. 
Rating:
4.0

Customer did not leave a comment.

Catrina R. 
Rating:
5.0

Customer did not leave a comment.

Beau F. 
Rating:
3.0

Customer service he was so rude the white guy the took me smh

sabrina J. 
Rating:
3.0

Customer did not leave a comment.

WARREN L. 
Rating:
5.0

Customer did not leave a comment.

NINA N. 
Rating:
3.0

Customer did not leave a comment.

Jordyn R. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing

DOMINIQUE G. 
Rating:
5.0

Customer did not leave a comment.

LOGAN B. 
Rating:
5.0

Staff was friendly and helpful. I was checked out, hooked up and out the door in about 10 minutes.

Paul S. 
Rating:
3.0

I would recommend increasing staffing during known peak use days. The poor employees were clearly working themselves to death and needed more support to manage customer needs, phone calls, and rentals.

HEATH ALEXANDER W. 
Rating:
3.0

Rough area, parking lot is very disorganized.

JESUS L. 
Rating:
5.0

Customer did not leave a comment.

Corey L. 
Rating:
4.0

Easy, convenient dropoff. Helpful personnel.

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH M. 
Rating:
5.0

Customer did not leave a comment.

DUNDRE T. 
Rating:
5.0

After a near-disasterous experience with U-Haul trying to move our daughter from Milwaukee to Michigan, manager Chris @UHaul on State Street was our hero! At 2:30pm on 8/20/21, we received an email informing us of location (Port Washington Rd.) with trailer "confirmed" for 8:15am, so made plans accordingly with our moving helper. Amazingly, we then received an email at 8pm on 8/20/21 giving us a completely different location (Teutonia Ave) at 9:15am! The next morning, we went to pick the trailer up on Teutonia, but discovered the location was closed! After calling U-Haul--and waiting on hold for over 30 min--we were then sent to the State St location. (The telephone agent also mentioned there were no other trailers available for miles around.) When we arrived, we learned from Chris that he had received no request from U-Haul in our name. We were at a loss of what to do since my daughter's lease had ended and we were required at her new apartment in Michigan that evening. Chris made a great effort to somehow re-arrange things and find us a trailer. Thank you, Chris, for saving the day!!

Carl C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE L. 
Rating:
4.0

Customer did not leave a comment.

VERNON L. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

RENITA H. 
Rating:
4.0

give a lock so we can lock up the rented items after we drop off the rented items after hours

edwin M. 
Rating:
3.0

Customer did not leave a comment.

JENNY K. 
Rating:
5.0

You have a great service, but you need to separate out the U-Box more from other rentals, especially when it comes to scheduling. You often have to be transferred and wait on-line after waiting a long time on the regular call line. You also cannot do everything on line that your messages say you can when it comes to UBox.

Philip P. 
Rating:
5.0

Not all customers use or are comfortable using apps/websites especially when you request downloads of drivers licenses. Thank you

TONI F. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Katrona J. 
Rating:
4.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
2.0

Have equipment ready for scheduled pickups. Not be rude and rushed. Cargo van that I rented had a faulty drivers side window that seems to be off track because it would not go up and the dash kept reading that an oil change was needed.

NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

LATANYA K. 
Rating:
3.0

truck had 70K miles on it, rather worn out, front tires were not well-balanced, steering was loose.

Randall B. 
Rating:
4.0

Customer did not leave a comment.

Andre Louis M. 
Rating:
5.0

Very pleasant and easy experience. Would highly recommend using this U-Haul location!

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

joey C. 
Rating:
5.0

Customer did not leave a comment.

KIRBY C. 
Rating:
5.0

I look forward to doing business with you again, Thank you sincerely.

DARRYL R. 
Rating:
4.0

James was great!! Very helpful and professional! I appreciate his assistance. Thank you!

THERESA H. 
Rating:
5.0

Customer did not leave a comment.

TINA G. 
Rating:
5.0

Nothing everything was perfect!

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
4.0

Please email my bill

WILLIAM G. 
Rating:
3.0

Staff seemed to be moving like molasses.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S. 
Rating:
5.0

This experience was fast and easy. Nothing needed to improve

GABRIEL H. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

Glenn K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Faithe C. 
Rating:
5.0

Customer did not leave a comment.

ADAM A. 
Rating:
3.0

I reserved a 5x8 trailer and got a 6x12 which cost me more in gas. Not pleased at all

SAMUEL R. 
Rating:
5.0

Very friendly and nice group of employees helpful kind and patient with the customers we'll definitely rest at milwaukee state street uhaul again and thank you again5 thumbs up 👍🏼👍🏼👍🏼👍🏼👍🏼

SANTY H. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
4.0

Customer did not leave a comment.

Jamie L. 
Rating:
1.0

The location is great. Unfortunately at 8:06 I was emailed I was switching locations from my Madison pick up at 10, to this Milwaukee pickup. I was then texted a few minutes later of this change. My location at the time was 2 hours out from the changed store, and my person who was going to drive me to the store was not available to drive me to Milwaukee. When I called, the first customer service representative hung up on me after being on hold for 20+ minutes. The man at this store was friendly, efficient, and helpful, but unfortunately I don't know where else to leave this review.

ZACHARY N. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

You guys were great! GM took care of his customers couldn't be happier

KYLE W. 
Rating:
3.0

When I dropped the truck off they said they would get the truck checked in. Two days later I received a call asking if I still had the truck because the guy never checked it in. Luckily the truck was still in the location and they were able to locate it to check it in. But very concerning that they person did not check-in the truck when I dropped it off.

CHRISTINE O. 
Rating:
5.0

Customer did not leave a comment.

EMILY H. 
Rating:
4.0

Customer did not leave a comment.

Bernadette W. 
Rating:
5.0

I NEVER received my my billing invoice by email as promised by the attendant when I dropped the truck off!

RICHARD N. 
Rating:
5.0

We actually forgot my daughters shower curtain on the ledge on the inside of the truck. It would be great if we could get it back. Please and thank you.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE C. 
Rating:
4.0

N/A

Carl T. 
Rating:
5.0

The staff at this location is the best. They are friendly, helpful, and efficient. Will always rent from this location when in the area! Rates are very fair.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

WILLIE B. 
Rating:
5.0

It was nice to be treated like I matter. Thank you. My first time rebound a trailer.. scared. Professional and caring vibe!

Todd M. 
Rating:
1.0

DO NOT USE THIS LOCATION!!!! I rented a truck for a one-way trip from Plainfield Illinois to Milwaukee Wisconsin I could return the truck up to 8 AM on Tuesday however I was done with my move and returned my truck in Milwaukee at 1 PM. I was directed at the location to return my truck to the return truck area I asked the employee what I should do and he instructed me to leave the keys on the seat and after he looks the truck over he will email me a copy of my receipt. The customer never emailed me my receipt. I called the location on Monday and they're answering service at the location directed me to U-Haul global customer service, at that point I explained to the customer service agent that I still have not received an email copy of my receipt, she logged all the information and said she would continue to try and get a hold of the merchant to email me my receipt. I did not receive a callback from the customer service agent and I believe they didn't check my truck back in either because I received a bill on Tuesday for $55 saying that I did not return the truck until 3 PM. and I had to pay for an extra day of rental because I did not return it in on time at 8 AM , however they stated I did not return it until 3 PM . So although I returned my truck on the same day I rented it they did not check my truck in until almost 2 days later. I would avoid renting or returning any type of vehicle to this location and would choose to do business with another location in town. BEWARE!!!!

Daniel P. 
Rating:
1.0

The place is ghetto. The manager is rushed and short with customers. My card was over charged and no one could give me an answer. No I have to wait for my fucking deposit fuck uhaul

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

ANTOINO M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
3.0

Picked up the truck. Drove 5 miles. Returned yet the gas tank took $14.00 or 4 gallons yet the truck was supposed to be full when I picked it up

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

Marian R. 
Rating:
4.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Person was very helpful and unhitched the trailer for me. He was very quick to help me.

Kate C. 
Rating:
4.0

Customer did not leave a comment.

Jack T. 
Rating:
1.0

Very unprofessional workers that were non-communicative and rushed through their work. The equipment was not well maintained as the electrical hookups were faulty and the turn signals/running lights did not work on the trailer and myself as the customer had to fix this by going to an auto zone. The wait for customer service was unacceptable and the roadside assistance never contacted us.

Oakleigh R. 
Rating:
5.0

Customer did not leave a comment.

carletta S. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

We were over charged for mileage. Contract states mileage was 47080 but the beginning mileage was 47115 (photo was submitted during online check in). Waiting on the location to reimburse me for those 35 miles. Hopefully that will be soon.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Tamika W. 
Rating:
5.0

Keep up the good work.

James S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
1.0

The crew were rude and disrespectful to me. They wasted my time and I canceled the U-Hall.

Armin E. 
Rating:
5.0

Customer did not leave a comment.

Tamika W. 
Rating:
5.0

Customer did not leave a comment.

TINA M. 
Rating:
5.0

The girl who took care of us in da store wad very helpful and polite and so was da guy

JOSHUA B. 
Rating:
5.0

Staff is conscientious, attentive,and aware. Not my first visit either. Thanks.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

KENDELL H. 
Rating:
4.0

Customer did not leave a comment.

Latonya C.  |  First Impressions 
Rating:
5.0

Hard to get in contact by phone

Rosa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamecia W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ayisha J.  |  Overall Experience 
Rating:
5.0

Thanks for everything

kathleen o.  |  First Impressions 
Rating:
5.0

The manager went above and beyond to make sure my needs was rooming care of

JAZZAMIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H.  |  First Impressions 
Rating:
1.0

You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

Oghenetega A.  |  First Impressions 
No reviews have been submitted for this location.

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