Customer Reviews for U-Haul Moving & Storage at State St

4317 reviews

2020 W State St   Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST)

(414) 933-7766

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(414) 933-7766

2020 W State St
Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager at the facility was absolutely top notch.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT H. 
Rating:
4.0

Your software needs some improvement. I was one of three customers that had a problem uploading the driver's license info.

GORDAN S. 
Rating:
3.0

The u-Haul on State St in Milwaukee dispatched us with a trailer number that did not match the contract which made turning in the trailer in Olathe, Kansas more difficult. The U-Haul rental store in Olathe,Ku was excellent and efficient.

LEE B. 
Rating:
1.0

They do not answer there own phone EVER ! They are rude. The equipment , a Van had problems. Door would not shut or lock. They did not care when I reported the problem. I want a refund.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

OWEN G. 
Rating:
5.0

All of it was fantastic!

KYLE F. 
Rating:
5.0

Great

BRIAN H. 
Rating:
3.0

Customer did not leave a comment.

Alexus R. 
Rating:
5.0

Thanks for everything

kathleen o.  |  First Impressions 
Rating:
1.0

Your website is awful, your app is worse, and your customer service line is useless. You rent trucks you don't have, then promise a $50 guarantee, except you deducted $50 from my account before depositing $50, thus making my guarantee payment $0. I can't dispute that online because there is no option for doing so, and if I call it will be 45 minutes on hold so a CSR can lie to Me. This past rental was a quick move to storage. In the near future I will be moving cross country. I'm already exploring Budget and Penske because I will never, for any reason, under any circumstances, use Uhaul again

claire S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

HEATHER T. 
Rating:
5.0

The only thing I don't like is amount of gas they start you out with in the uhaul. I have rented twice in the last month and each time it's been a low level of gas

TRACI A. 
Rating:
5.0

Very happy with my experience at this location

REBECCA C. 
Rating:
4.0

Customer did not leave a comment.

Zoe F. 
Rating:
4.0

Approval process took about 12 minutes, which was way too long and very frustrating not knowing whether anyone was working on securing approval or if there was a glitch with the system. That time is not including check-in, locating the vehicle, and getting the keys. Either shorten the process or at least give more insight into what is going on other than a spinning wheel.

Karla M. 
Rating:
5.0

Customer did not leave a comment.

TYLER L. 
Rating:
5.0

The staff working this morning was great. Very quick and helpful. A woman helped me and two other customers with service the counter she did a nice job walking me thru the process after I couldn't get my website login to work. A man was also working who assisted a woman behind me while I was being taken care of and he helped me checkout and return the vehicle - really polite and helpful to the both of us. Every time I come to this location I have a really positive experience.

CAITLIN B. 
Rating:
5.0

Employees gave great customer service with fast movement I will definitely rent again from this location

MAMIE W. 
Rating:
4.0

The staff was excellent and engaged.

PAUL G. 
Rating:
4.0

Customer did not leave a comment.

DANTE E. 
Rating:
5.0

Customer did not leave a comment.

TONY C. 
Rating:
1.0

The issue is not the location, the issue is U-Haul in general. Chris the GM is a great, and did everything he could to accommodate for us! However U-Haul has a whole, is a horrible company. Customer service is horrible. I spent numerous hours on the phone with reps who were not able to resolve any issues. I originally booked a 15 ft truck 3 weeks in advanced. For it to be cancelled 3 days before my reservation. The location decided to change my pickup location and put me in a 10 ft truck. Which was WAY too small. We had to come back the same day 2.5 hours later and pickup a second 10 ft truck. Completely ridiculous, I will never book with you guys again, and I will tell all of my friends and associates about this horrible experience. Once again, nothing against Chris because he did everything in his power to help us, but on a cooperate level, U-Haul needs to reevaluate there customer service skills and accommodation skills. EXTREMELY DISAPPOINTED

LINDSEY R. 
Rating:
4.0

Thank you to State Street Uhaul for accommodating me on same-day, short notice. The contact free, app-based vehicle pickup was really neat and allowed me to stay on schedule. The after hours drop-off portion was slightly confusing when I inadvertently missed a number of steps and dropped the key into the night box before completing them (pic of fuel gauge, dashboard, etc) Other than that it was a positive experience that I will do again and recommend to others.

Timothy E. 
Rating:
3.0

Customer did not leave a comment.

Ivy Z. 
Rating:
5.0

The staff were very friendly & helpful

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
2.0

Receipt in a timely manner.

TERESA K. 
Rating:
4.0

The process was smooth,staff very professional,would use it again.

NENA M. 
Rating:
3.0

Did not like the lock on the back

ERMAMARIE J. 
Rating:
4.0

Customer did not leave a comment.

Cartier C. 
Rating:
5.0

Excellent

NEWSHMONG V. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
3.0

Third time using vehicles from this location. Each rental had dirty windshields.

WALTER C. 
Rating:
2.0

Have respectful employees.

MARIAH R. 
Rating:
5.0

More employees on busy days

Tamaris O. 
Rating:
5.0

The manager went above and beyond to make sure my needs was rooming care of

JAZZAMIN G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

WILLIE W. 
Rating:
5.0

Customer did not leave a comment.

Whitnie G. 
Rating:
4.0

The truck needed to be washed. There was red dirt all over it from where ever it came from. There were also damage inspection stickers in a couple spots. Overall the facility and mechanical condition of the truck were great. I will be using Uhaul again soon.

GREGG P. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

SHARNESE P. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Keep up the great work b your doing and stay safe🤗

LINDA C. 
Rating:
5.0

Great customer service

SELENTHIA J. 
Rating:
2.0

The guy that checked me in was not polite. He seemed like he was having a horrible day. We had to pull our own truck out. The pick up was not customer orientated at all. I love going to east capital. In my opinion State street location is a dead zone, which is the feelings it gives. I hate this location.

Loretta W. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

As a senior citizen it's very hard checking in after hour there should be a better method, I always have problems checking in.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

GLENN C. 
Rating:
5.0

The truck was horrible. It stalled very bad. It ran out of gas so quick , I said spent a lot in gas, I think it had a gas leak.

Tanya P. 
Rating:
5.0

The location was amazing. The mobile check in process was difficult.

Michelle L. 
Rating:
5.0

Manager on sight gave excellent customer server service. He was very courteous and definitely made me feel as of I was good hands. His covid protocol to do his part in keeping himself, employees, customers protected in the store is the best I've seen so far. Definitely would recommend his store.

BRANDON M. 
Rating:
5.0

Great service...thanks

Ola E. 
Rating:
5.0

Nothing, customer service was fantastic.

Daniel K. 
Rating:
5.0

All went as planned. Staff and equipment were great. If needed will for sure rent again. Thanks

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM H. 
Rating:
1.0

The female representative with the glasses was very rude and hostile for no reason at all and when i dropped the vehicle off on time i was called the next day saying i never returned the vehicle

LARRY M. 
Rating:
3.0

I filed a dispute gas and mileage was incorrect.

Robin W. 
Rating:
1.0

Customer did not leave a comment.

MAGNOLIA A. 
Rating:
4.0

the staff was great - location was not so great

Brian B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
3.0

Customer did not leave a comment.

MELISSA J. 
Rating:
4.0

I had to put

CRAIG G. 
Rating:
5.0

They were so nice talk to me like he been knowing me that make u feel comfortable

MARIA ELENA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID I. 
Rating:
5.0

Customer did not leave a comment.

Betty M. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

I didn't receive a refund for the mileage I didn't use and also when I received the keys to the truck there was no gas in the tank the needle was on E

VYNESSA D. 
Rating:
2.0

The truck needed to get a wash. I was also charged another fee of $56 on top of already paying for mileage, van and for renting for less then a day. My original cost was 49.00 and the next day they took out another 56.00 without explanation. I've had several issues with this location.

Liz P. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE L. 
Rating:
1.0

Clean the trucks. Put the equipment io in the truck. Advise customers the truck bed may have ice due to low temps. Check the tires, so the customer doesn't have to wait for other customers to be serviced before they put air in tires. I fell & hurt my back due to the ice in the truck that no one warned me about.

LUANNE L. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B.  |  Overall Experience 
Rating:
4.0

The only thing I dislike is everytime I rent they always charge me for 2 days instead of one and I always have to call to get a refund

RONDELA B. 
Rating:
5.0

Everything was great fast and friendly service keep up good job.

DARRYL R. 
Rating:
2.0

Uhaul wasn't ready when we came on time theh abs to clean it the staff is nice but the equipment wasn't ready

JOHANNA S. 
Rating:
2.0

The van windshield was completely covered with snow and ice. The employee I told about this told me it was my problem. He ultimately handed me a fractured ice scraper to clear the ice myself. I expected the van to be ready to go.

Mitchell D. 
Rating:
5.0

Customer did not leave a comment.

JAIRE B. 
Rating:
5.0

My issues solely lie with your company as a whole and your prices. Employees were cool.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER F. 
Rating:
1.0

I had contact free pick up and waited over 50 mins for someone to approve my documents to get the truck and it ended up not working. They ended up having to cancel my order and redo it in the store. Definitely will be going to u haul for my moving needs

RACHAEL L. 
Rating:
1.0

More friendly service

Elwonderick R. 
Rating:
4.0

A clean vehicle both onside and out would be a big plus. My feet stuck to the floor of the truck. Just a little bothersome.

anthony G. 
Rating:
5.0

Helpful staff. Reliable vehicle. Easy process.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

KISHA K. 
Rating:
4.0

I had problems scanning the site,..it locked me out of the account..the truck was clean, but when I loaded my load up and attempted to start the truck back up it wouldn't start..I had to call the 100# for assistance, and I had to pay for someone to give me a jump because if was too cold to be sitting and waiting for road side assistance.

ANITA L. 
Rating:
5.0

We were given excellent service at this location by the Christoper! Even when we came to pick up our trailer and drop off the trailer, employees were all very friendly and helpful Thank U!!!

LYNNETTE I. 
Rating:
5.0

Very fast and friendly service!

AHMED H. 
Rating:
5.0

Staff were knowledgeable and helpful. In and out.

DARION E. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
4.0

The cargo van was pretty dirty on the outside, so washing them would be nice.

LIZ P. 
Rating:
5.0

Customer did not leave a comment.

Cole M. 
Rating:
5.0

The office personnel were polite and efficient. This is the second time I've used this location and I will go here again!

Catherine M. 
Rating:
4.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

Customer did not leave a comment.

MELVIS G. 
Rating:
5.0

The General Manager in this store did a outstanding job supporting all customers on Sat Jan 2. It was a busy day and I waited in line for approx 15-25 mins; however this gentleman kept his customers up to date with his next move; supporting customers outside, filling propane tank, helping two customers at once; going back and fourth from each register. If I had a business in Milwaukee he would have been hired on the spot. Phenomenal work ethics, respectful, hard worker, overall very very impressed. Without his attention to the customers like he did, my overall experience and rating today would have been terrible; but it's his transparency and positive attitude that made my experience different. He made my frustrating day much easier, especially because I'd just loss a beloved several days before. Huge thank you!!!!

Nafessa B. 
Rating:
3.0

Be sure to double shock the drop off destination for a one way rental because they put down the wrong destination address. I rented a one way and they had me going back to the city I rented the truck from instead of the location of the city I was going to.

JOSHUA T. 
Rating:
5.0

Liked how hard the worker was working when I pick up truck

BRANDON W. 
Rating:
3.0

I never received a final bill. I want to make sure I was not over charged for mileage or fuel. It would have been nice if the attendant would have check everything before I left. He said I did not have to do anything.

Sheldon G. 
Rating:
3.0

slow worker

CHAY S. 
Rating:
5.0

Manager was helpful and courteous. Customer service people were attentive and thoughtful.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arlene C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene C.  |  First Impressions 
Rating:
5.0

Great staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!

New Blood C.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly.

DAVID C.  |  First Impressions 
Rating:
3.0

Needs better cleaners and better customer service reps.

Nayah D.  |  Overall Experience 
Rating:
1.0

You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

Oghenetega A.  |  First Impressions 
Rating:
5.0

No comments

francesca m.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful

Amber N.  |  First Impressions 
Rating:
5.0

Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

alicia y.  |  Overall Experience 
Rating:
5.0

staff was very helpful and courteous thank you for great services

TERRI H.  |  Overall Experience 
Rating:
2.0

I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

Eboni D.  |  Reservation 
Rating:
5.0

*

ALBERT B.  |  Reservation 
Rating:
5.0

Thanks for the help and using of your faucilty

Lynnetta W.  |  Overall Experience 
Rating:
1.0

The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.

nikita g.  |  Reservation 
Rating:
1.0

Once I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min

nikita g.  |  Reservation 
No reviews have been submitted for this location.

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