Customer did not leave a comment.DARRELL M.
Customer Reviews for U-Haul Moving & Storage at Stockton Hill Rd
Kingman, AZ 86409
(Crosstreet is Gordon Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.terry f. | First Impressions
Check in was a stark contrast to pick up. They were kind and professional. We were in and out quickly.Randy S.
Customer did not leave a comment.Eddie K.
The lady told me I would get a final email on my return and as of now I havnt got itJOHN T.
Customer did not leave a comment.Brian A.
Was smooth as silk. I ordered on line. Walked in. Everything was ready to go. Return was just as easy.Kathleen H.
Very professional and courteous!William A.
Customer did not leave a comment.Marsha B.
Thank you awesome !!JEFF K.
Customer did not leave a comment.CHAD C.
Send out revised invoice via email quicker and refunds quickly. I was shown a revised invoice and amount being refunded but the next day and still no invoice or refund pending. So great up until the end is where the improvements need work.Teresa V.
Customer did not leave a comment.Emily M.
Would be nice to get an Email or phone call a week or so out from departure date. To say your truck is reserved.William A.
This place was awesome! We told them we had no dolly even though it was on our contract & they refunded with no hesitation! Great customer service!Daniel B.
Pick up and drop off was great. Our CSR was fantastic. Great customer service.MICHAEL B.
Customer did not leave a comment.ROBERT D.
Have equipment ready when the customer arrives and not searching other locations for said equipment. That's why the reservation exists!! When you can't find a replacement, have the ability to compensate The customer for not completing the agreement. That's just piss poor management from corporate. Remember one is none and two is one.RICHARD H.
I have had this storage for over 2 years there. I can truthfully say every time I went into my storage they made it convenient Even aiding this Senior Citizsn .peggy k. | First Impressions
The employee was awesome that checked my truck in. I asked if he could see the $50.00 discount and he said no he did not see that. SHAME ON YOU UHAUL credit my card for the $50.00 for all the inconvenience.Virginia J.
Customer did not leave a comment.STANLEY P.
Staff were efficient, professionnel, and friendly. Nice folks to deal with.DAVID S.
Customer did not leave a comment.RONDALINN C.
Customer did not leave a comment.JAMESFRANCIS V.
Customer did not leave a comment.JAMESFRANCIS V.
Customer did not leave a comment.STACEY S. | First Impressions
Customer did not leave a comment.Jamie S.
Customer did not leave a comment.David R. | Overall Experience
Customer did not leave a comment.thomas s. | Overall Experience
Customer did not leave a comment.SHARMAINE S.
Customer did not leave a comment.Rick O.
Top shelf serviceDaniel O.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Thomas R.
Great staff - very helpful.MARK LEONARD B.
These mother fuckers charged me 400 for a day rental and didn't tell me about it till after the charge hitSTACY H.
Customer did not leave a comment.mike d. | First Impressions
Customer did not leave a comment.MARLA JEANNE R.
Only issue was after hour drop off. People are uncertain where to leave trucks which makes it tough to drop off a trailer. It needs to be better defined.Daniel K.
Steve or Stephen Bourbon was very rude and disrespectful. Made threats to me and belittled me. I feel offended and discriminated against. Stated that he will leave my belongings on the side of the ride if it were up to him.HERMES M.
Customer did not leave a comment.RICKY M.
Customer did not leave a comment.darrell W.
Employees are very helpful and knowledgeableMark F.
Always a great experience with UHaul & Dale Sumner MoversLisa C.
Customer did not leave a comment.GARY T.
Nice and very efficientLONNIE T.
Smooth transitionPerry A.
friendly staff . they set up the rented trailer in no time !Edgar C.
Perfect. Don't change anything.WILLIAM E.
I made my reservation not at the store but with a U-Haul phone rep, I was not told I needed an adapter for the trailer lights, which I had but did not bring. The store rep was nice enough to loan me one instead of making me buy one because I wasn't told I needed an adapter for their 4 pin trailer wiring.CHRISTOPHER B.
Customer did not leave a comment.bruce a. | Overall Experience
Customer did not leave a comment.KENNETH H.
Customer did not leave a comment.la donna R.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Cheri G.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Daniel F.
Staff is Friendly, Knowledgeable and Professional. Best in Town.Brian R. | Overall Experience
Kudos to Nicki and the staff at Liberty Ave UHaul . Everyone was very helpful and courteous! They helped make a very sad part of my life more bearable. ( I lost my husband and had to move back to Pennsylvaniaâ€¦ ) Their assistance make everything a lot easier and less stressful. Many many ThanksJoAnn S.
They took the time to show me how to operate it and had a really great experience thank you would definitely recommend to a friend.Thomas T.
Did have 1 problem. After I closed my contract for my storage locker, I was told I’d get an email claiming that - well, it’s finished. I was afraid they’d auto withdraw another month of use. A week later, even after I called them, I got no email. This is the 1st I’ve heard from uhaulrich b. | Overall Experience
Good customer serviceRicki L.
Customer did not leave a comment.roland C.
Customer did not leave a comment.Trina R.
Outstanding service, prompt and friendly. Thank you. The cargo van performed perfectly, and the storage facilities are very well maintained.SUSAN F.
Not a lot of anything, everything went smoothly.RUSSELL M.
Service was excellent. Check in and check out.MICHAEL DEFORD R.
The staff was very helpful and friendly.KATHRYN C.
Nice location. Great people. Equipment has always been good. However, upon return of the equipment, the team always promises to email our receipt, but never does. Will have to go and pick it up again.Elisabeth N.
Customer did not leave a comment.David T.
the lady who helped us was amazing, I wish she can get this respondMOJGAN K.
Good customer service will definitely rent from this store again.Jerry S.
Customer did not leave a comment.Lindy B.
Customer did not leave a comment.Daniel R.
Customer Service was greatLarry M.
Everything was goodMICHAEL B.
Customer did not leave a comment.Germaine V.
Customer did not leave a comment.ted K.
The only thing I can say they sent me to the Wong address to pick up my U-Haul a lady that work next the the u-haul say it happens all the time I just didn't have a ride to the other one but someone help me out and dropped me off but that it everthing else was a good experienceFRANSISCO C.
Give the girls, and GM a raise, don't lose them. They make you look so goodTHOMAS C.
Jennifer went above and beyond in assisting myself and my husband with securing everything we needed for our cross-country move. Jennifer was always polite, and knowledgable and went out of her way to accommodate us. I wish there were a Jennifer working at every UHaul across the country,NATHAN T.
Excellent location, facilities, and staff. One of the best UHaul locations I have experienced.Elisabeth N.
Customer did not leave a comment.MELODE M.
Excellent customer service. Very nice people and very considerte. Very happy and helpful. Love this location.Carol H.
Refund on three day contract, truck returned to drop off locTion at 1150 pm with gas as agreed on.DOROTHY S.
Excellentemma f. | Overall Experience
Customer did not leave a comment.CHERYL H.
This trailer needs to be retired I took one look at it and I was afraid of breaking down somewhere. It is old and had what looked like old tin tire wheel wells The staff at this facility were great - helpful and friendlyBARBARA L.
Customer did not leave a comment.Antoinette D.
Great customer service and ease of rental and return. Great job!Tyler W.
Service was excellent, and all I can say is 'A little instruction on the Vehicles buttons, would have been nice.'James K.
Customer did not leave a comment.ROBERT K.
Hire competent company to load box. Also, send reply to my email asking for resolution to damaged furniture, as promised, per the driver that picked up the box.Debra T.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.LOUISE M.
The first location refused to accept truck. Or listen to my complaint sent me to this drop off location. My truck was dirty and hard to steer hurt my hands to drive. Pulls to the right bit nobody wanted to hear thatRichard R.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.dalton w. | Overall Experience
Customer did not leave a comment.ALAN B.
The lady that helped with my rental was great, very hard working employee!Danny A.
Customer did not leave a comment.JOSHUA L.
Everything went smoothly. The staff was very friendley. The truck was very clean.WALTER B.
U-Haul. A company you can always trust. Thanks everyone â˜ºOrlando P.
Customer did not leave a comment.RONALD D.
Great adittud. Very helpfulROBERT K.
Efficient, precise, unfriendly, felt like client # 6666666Gerard G.
Customer did not leave a comment.ROBERT R.
Uhaul notified me 2 days before the reservation that they don't have the equipment. This was the most stressful situation that could have happened. I was moving with 3 dogs and a 5mo baby from AZ to TX. My stuff was in storage and I needed the trailer close by. They made me drive 2 hours out of the way and I had to pick of two different trailers from 2 different locations. In my opinion they messed up the reservation and they should have to bring the reserved equipment to the location that it is reserved at, not the customer. The trailers brakes failed and the check engine light came on. I had to pay people to accommodate uhauls mistakes. I will never never never use them again. It was the worst experience and the most stressful experience I ever had with this type of situation and it would have been worth the extra 2k to hire movers to do it for you.Tylor B.
Customer did not leave a comment.nancy s. | First Impressions
I probably would have stayed, but you raised the rent 20.00 after a year. Nothing else changed. When times are as hard as they are why is everyone being so greedy? I found another unit same size insulated for 55.00 a month which is what I was paying originally. It only took 1 phone call.Sandra L. | Overall Experience
Customer did not leave a comment.Beverlee C. | First Impressions
Customer did not leave a comment.randy l. | Overall Experience
Customer did not leave a comment.WILLIAM H. | First Impressions
Yearly increase not appreciated but it’s the cost of doing business.Aracely R. | Overall Experience
Customer did not leave a comment.Dewey S. | Overall Experience
Customer did not leave a comment.KATHY S. | First Impressions
Customer did not leave a comment.Roger C. | Overall Experience
Customer did not leave a comment.Tina Bette L. | Overall Experience
Customer did not leave a comment.JOHN R. | Overall Experience
Customer did not leave a comment.Jessica M. | Overall Experience
Customer did not leave a comment.Bill W. | Overall Experience
Customer did not leave a comment.Helen A. | Overall Experience
Customer did not leave a comment.TED Z. | Overall Experience
Staff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.Glen N. | First Impressions
I just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.cody w. | Overall Experience
All employees were great.james b. | Overall Experience
Couldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.bennie s. | Overall Experience
Customer did not leave a comment.robert b. | Overall Experience
Everything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unitJason J. | Overall Experience
Customer did not leave a comment.BENITO V. | First Impressions
Customer did not leave a comment.leigha c. | Overall Experience
Customer did not leave a comment.chris v. | First Impressions
It's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Thank you!NANCY S. | First Impressions
Awesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!Patricia T. | First Impressions
Very professional. Strong emphasis on security. GM Jessup runs a tight ship.douglas k. | First Impressions
Customer did not leave a comment.Neil S. | First Impressions
I was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quicklybruce a. | First Impressions
Customer did not leave a comment.susan g. | First Impressions
Customer did not leave a comment.Carol P. | First Impressions
Customer did not leave a comment.JULIE B. | First Impressions
Everyone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.judy a. | First Impressions
I appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.paul E. | First Impressions
Customer did not leave a comment.Douglas M. | First Impressions
Customer did not leave a comment.William F. | First Impressions
Friendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.Cynthia T. | First Impressions
everyone was nice and very helpfulHeather G. | First Impressions
Very friendly personnel and took time to answer all of my questions.tina m. | First Impressions
Smooth and easy...great customer service.MITCH H. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!