Customer Reviews for U-Haul Moving & Storage at Stockton Hill Rd

2,148 reviews

4011 Stockton Hill Rd   Kingman, AZ 86409
(Crosstreet is Gordon Ave)

(928) 692-6222

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(928) 692-6222

4011 Stockton Hill Rd
Kingman, AZ 86409
(Crosstreet is Gordon Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

DARRELL M. 
Rating:
4.0

Customer did not leave a comment.

terry f.  |  First Impressions 
Rating:
5.0

Check in was a stark contrast to pick up. They were kind and professional. We were in and out quickly.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Eddie K. 
Rating:
4.0

The lady told me I would get a final email on my return and as of now I havnt got it

JOHN T. 
Rating:
3.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Was smooth as silk. I ordered on line. Walked in. Everything was ready to go. Return was just as easy.

Kathleen H. 
Rating:
5.0

Very professional and courteous!

William A. 
Rating:
4.0

Customer did not leave a comment.

Marsha B. 
Rating:
5.0

Thank you awesome !!

JEFF K. 
Rating:
5.0

Customer did not leave a comment.

CHAD C. 
Rating:
3.0

Send out revised invoice via email quicker and refunds quickly. I was shown a revised invoice and amount being refunded but the next day and still no invoice or refund pending. So great up until the end is where the improvements need work.

Teresa V. 
Rating:
3.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Would be nice to get an Email or phone call a week or so out from departure date. To say your truck is reserved.

William A. 
Rating:
5.0

This place was awesome! We told them we had no dolly even though it was on our contract & they refunded with no hesitation! Great customer service!

Daniel B. 
Rating:
5.0

Pick up and drop off was great. Our CSR was fantastic. Great customer service.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
3.0

Have equipment ready when the customer arrives and not searching other locations for said equipment. That's why the reservation exists!! When you can't find a replacement, have the ability to compensate The customer for not completing the agreement. That's just piss poor management from corporate. Remember one is none and two is one.

RICHARD H. 
Rating:
5.0

I have had this storage for over 2 years there. I can truthfully say every time I went into my storage they made it convenient Even aiding this Senior Citizsn .

peggy k.  |  First Impressions 
Rating:
5.0

The employee was awesome that checked my truck in. I asked if he could see the $50.00 discount and he said no he did not see that. SHAME ON YOU UHAUL credit my card for the $50.00 for all the inconvenience.

Virginia J. 
Rating:
4.0

Customer did not leave a comment.

STANLEY P. 
Rating:
5.0

Staff were efficient, professionnel, and friendly. Nice folks to deal with.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

RONDALINN C. 
Rating:
5.0

Customer did not leave a comment.

JAMESFRANCIS V. 
Rating:
5.0

Customer did not leave a comment.

JAMESFRANCIS V. 
Rating:
5.0

Customer did not leave a comment.

STACEY S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHARMAINE S. 
Rating:
4.0

Customer did not leave a comment.

Rick O. 
Rating:
5.0

Top shelf service

Daniel O. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Great staff - very helpful.

MARK LEONARD B. 
Rating:
1.0

These mother fuckers charged me 400 for a day rental and didn't tell me about it till after the charge hit

STACY H. 
Rating:
5.0

Customer did not leave a comment.

mike d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLA JEANNE R. 
Rating:
5.0

Only issue was after hour drop off. People are uncertain where to leave trucks which makes it tough to drop off a trailer. It needs to be better defined.

Daniel K. 
Rating:
1.0

Steve or Stephen Bourbon was very rude and disrespectful. Made threats to me and belittled me. I feel offended and discriminated against. Stated that he will leave my belongings on the side of the ride if it were up to him.

HERMES M. 
Rating:
4.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

darrell W. 
Rating:
5.0

Employees are very helpful and knowledgeable

Mark F. 
Rating:
5.0

Always a great experience with UHaul & Dale Sumner Movers

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Nice and very efficient

LONNIE T. 
Rating:
4.0

Smooth transition

Perry A. 
Rating:
5.0

friendly staff . they set up the rented trailer in no time !

Edgar C. 
Rating:
5.0

Perfect. Don't change anything.

WILLIAM E. 
Rating:
5.0

I made my reservation not at the store but with a U-Haul phone rep, I was not told I needed an adapter for the trailer lights, which I had but did not bring. The store rep was nice enough to loan me one instead of making me buy one because I wasn't told I needed an adapter for their 4 pin trailer wiring.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

bruce a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

la donna R. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Cheri G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Staff is Friendly, Knowledgeable and Professional. Best in Town.

Brian R.  |  Overall Experience 
Rating:
5.0

Kudos to Nicki and the staff at Liberty Ave UHaul . Everyone was very helpful and courteous! They helped make a very sad part of my life more bearable. ( I lost my husband and had to move back to Pennsylvania… ) Their assistance make everything a lot easier and less stressful. Many many Thanks

JoAnn S. 
Rating:
5.0

They took the time to show me how to operate it and had a really great experience thank you would definitely recommend to a friend.

Thomas T. 
Rating:
5.0

Did have 1 problem. After I closed my contract for my storage locker, I was told I’d get an email claiming that - well, it’s finished. I was afraid they’d auto withdraw another month of use. A week later, even after I called them, I got no email. This is the 1st I’ve heard from uhaul

rich b.  |  Overall Experience 
Rating:
5.0

Good customer service

Ricki L. 
Rating:
1.0

Customer did not leave a comment.

roland C. 
Rating:
5.0

Customer did not leave a comment.

Trina R. 
Rating:
5.0

Outstanding service, prompt and friendly. Thank you. The cargo van performed perfectly, and the storage facilities are very well maintained.

SUSAN F. 
Rating:
5.0

Not a lot of anything, everything went smoothly.

RUSSELL M. 
Rating:
5.0

Service was excellent. Check in and check out.

MICHAEL DEFORD R. 
Rating:
5.0

The staff was very helpful and friendly.

KATHRYN C. 
Rating:
5.0

Nice location. Great people. Equipment has always been good. However, upon return of the equipment, the team always promises to email our receipt, but never does. Will have to go and pick it up again.

Elisabeth N. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

the lady who helped us was amazing, I wish she can get this respond

MOJGAN K. 
Rating:
5.0

Good customer service will definitely rent from this store again.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Lindy B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer Service was great

Larry M. 
Rating:
5.0

Everything was good

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Germaine V. 
Rating:
5.0

Customer did not leave a comment.

ted K. 
Rating:
5.0

The only thing I can say they sent me to the Wong address to pick up my U-Haul a lady that work next the the u-haul say it happens all the time I just didn't have a ride to the other one but someone help me out and dropped me off but that it everthing else was a good experience

FRANSISCO C. 
Rating:
5.0

Give the girls, and GM a raise, don't lose them. They make you look so good

THOMAS C. 
Rating:
5.0

Jennifer went above and beyond in assisting myself and my husband with securing everything we needed for our cross-country move. Jennifer was always polite, and knowledgable and went out of her way to accommodate us. I wish there were a Jennifer working at every UHaul across the country,

NATHAN T. 
Rating:
5.0

Excellent location, facilities, and staff. One of the best UHaul locations I have experienced.

Elisabeth N. 
Rating:
5.0

Customer did not leave a comment.

MELODE M. 
Rating:
5.0

Excellent customer service. Very nice people and very considerte. Very happy and helpful. Love this location.

Carol H. 
Rating:
4.0

Refund on three day contract, truck returned to drop off locTion at 1150 pm with gas as agreed on.

DOROTHY S. 
Rating:
5.0

Excellent

emma f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

This trailer needs to be retired I took one look at it and I was afraid of breaking down somewhere. It is old and had what looked like old tin tire wheel wells The staff at this facility were great - helpful and friendly

BARBARA L. 
Rating:
5.0

Customer did not leave a comment.

Antoinette D. 
Rating:
5.0

Great customer service and ease of rental and return. Great job!

Tyler W. 
Rating:
5.0

Service was excellent, and all I can say is 'A little instruction on the Vehicles buttons, would have been nice.'

James K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

Hire competent company to load box. Also, send reply to my email asking for resolution to damaged furniture, as promised, per the driver that picked up the box.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

LOUISE M. 
Rating:
3.0

The first location refused to accept truck. Or listen to my complaint sent me to this drop off location. My truck was dirty and hard to steer hurt my hands to drive. Pulls to the right bit nobody wanted to hear that

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

dalton w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

The lady that helped with my rental was great, very hard working employee!

Danny A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Everything went smoothly. The staff was very friendley. The truck was very clean.

WALTER B. 
Rating:
5.0

U-Haul. A company you can always trust. Thanks everyone ☺

Orlando P. 
Rating:
4.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Great adittud. Very helpful

ROBERT K. 
Rating:
3.0

Efficient, precise, unfriendly, felt like client # 6666666

Gerard G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
1.0

Uhaul notified me 2 days before the reservation that they don't have the equipment. This was the most stressful situation that could have happened. I was moving with 3 dogs and a 5mo baby from AZ to TX. My stuff was in storage and I needed the trailer close by. They made me drive 2 hours out of the way and I had to pick of two different trailers from 2 different locations. In my opinion they messed up the reservation and they should have to bring the reserved equipment to the location that it is reserved at, not the customer. The trailers brakes failed and the check engine light came on. I had to pay people to accommodate uhauls mistakes. I will never never never use them again. It was the worst experience and the most stressful experience I ever had with this type of situation and it would have been worth the extra 2k to hire movers to do it for you.

Tylor B. 
Rating:
5.0

Customer did not leave a comment.

nancy s.  |  First Impressions 
Rating:
4.0

I probably would have stayed, but you raised the rent 20.00 after a year. Nothing else changed. When times are as hard as they are why is everyone being so greedy? I found another unit same size insulated for 55.00 a month which is what I was paying originally. It only took 1 phone call.

Sandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverlee C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H.  |  First Impressions 
Rating:
3.0

Yearly increase not appreciated but it’s the cost of doing business.

Aracely R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Bette L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TED Z.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.

Glen N.  |  First Impressions 
Rating:
4.0

I just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.

cody w.  |  Overall Experience 
Rating:
5.0

All employees were great.

james b.  |  Overall Experience 
Rating:
3.0

Couldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.

bennie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert b.  |  Overall Experience 
Rating:
4.0

Everything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unit

Jason J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENITO V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leigha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris v.  |  First Impressions 
Rating:
5.0

It's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Thank you!

NANCY S.  |  First Impressions 
Rating:
5.0

Awesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!

Patricia T.  |  First Impressions 
Rating:
5.0

Very professional. Strong emphasis on security. GM Jessup runs a tight ship.

douglas k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil S.  |  First Impressions 
Rating:
5.0

I was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly

bruce a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE B.  |  First Impressions 
Rating:
5.0

Everyone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.

judy a.  |  First Impressions 
Rating:
4.0

I appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.

paul E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William F.  |  First Impressions 
Rating:
5.0

Friendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.

Cynthia T.  |  First Impressions 
Rating:
5.0

everyone was nice and very helpful

Heather G.  |  First Impressions 
Rating:
5.0

Very friendly personnel and took time to answer all of my questions.

tina m.  |  First Impressions 
Rating:
5.0

Smooth and easy...great customer service.

MITCH H.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top