Customer Reviews for U-Haul Moving & Storage At Summer Ave

6,861 reviews

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

latonya c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

harvey m.  |  Overall Experience 
Rating:
5.0

Have employees stay off cell phones during working hours, personal calls???

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Jacklyn G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Give me a discount for taking the time to leave feed back...Also, I loooove skipping every one in line today due to me paying on the app! #Sheeesh

JERMAINE J. 
Rating:
5.0

Customer did not leave a comment.

joanita b.  |  Overall Experience 
Rating:
2.0

Maintenance was bad truck was not in good shape

Frank M. 
Rating:
4.0

Customer did not leave a comment.

Teundra D. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

Na

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

LUCYMOORE L. 
Rating:
5.0

Customer did not leave a comment.

GERETHA M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

BETSY F. 
Rating:
5.0

Customer did not leave a comment.

Ben M. 
Rating:
4.0

Customer did not leave a comment.

Landchelneil B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERONDA P. 
Rating:
5.0

Make sure trucks gas is full and truck cab is cleaned out.

LENA B. 
Rating:
5.0

Great customer service.

ROOSEVELT S. 
Rating:
5.0

Efficient rapid processing/pickup of truck. No delay, experienced staff.

CHRISTY H. 
Rating:
5.0

Best Location in Memphis!!

Ronald S. 
Rating:
4.0

It should be clear that the sizing of the trailer is not the width which it can hold.

CLIFTON P. 
Rating:
5.0

Very good service from the staff at 5315 Summer Avenue!

CALVIN R. 
Rating:
3.0

They charge by the mile where other companys have unlimited mileage.

benjamin H. 
Rating:
5.0

Process was simple and fast!

Marilyn F. 
Rating:
1.0

Clean trucks, take care of trucks. Get trucks fixed

SIDNEY H. 
Rating:
5.0

The gentleman who checked us in was very friendly and efficient. He listened to our story about the gas tank info mistake and said he'd let his manager know.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H. 
Rating:
5.0

👍🏾

elliott S. 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Great experience I look forward to using UHaul for my next move Thank you

HEATHER C. 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

Very helpful.

HARVEY K. 
Rating:
1.0

The counter person was difficult as can be. She was not helpful at all. Will definitely not be back.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Corry C. 
Rating:
4.0

Confusing on line pick up until a nice person at the desk was helpful. When we brought the truck back, the associate was quick and helpful. But he smelled like weed..big turn off from a work establishment.

TERRY T. 
Rating:
4.0

Customer did not leave a comment.

Ed T. 
Rating:
1.0

Customer did not leave a comment.

Panda K. 
Rating:
1.0

We told them the wrong ramp was on the truck and there was no ac in the truck. They response was sorry not our department. They didn't care about any problems.

STEVEN T. 
Rating:
1.0

I was charged for 15 dollars in gas when I only live a few minutes away from this U-Haul location. I tried to check in through the app and a worker grabs my key and just checked me in. Now I'm over charged and they overcharged the wrong card and I'm fucking furious. I can't even get any help through customer service and am constantly put on hold. This is nothing but a scam and I will never give U-Haul my business again. I can't believe the kind of swindling troglodytes the Memphis locations hire.

Panda K. 
Rating:
5.0

Get rid of the call center this was my worst experience with uhaul The location was great Corporate needs to get it together

Tim S. 
Rating:
1.0

Find employees who don't want to gossip and trash talk their manager while also treating the customer like crap. Assuming that every customer is going to steal the equipment is bad form. I hate whenever I am forced to use this location! Worst customer service, worst equipment. If I could give zero starts, I would. To the GM Aretha - you should go pull your video footage from yesterday afternoon and listen to how bad your employees trash you in front of customers.

Janadean R. 
Rating:
1.0

I requested a 26ft truck. I was never contacted by anyone regarding the availability of a 26ft truck. I went to my selected pick up location on the day of the renal and was informed there was no truck ready for me and there were no other trucks available for me that day. I had to call the Uhaul 1800 number to find and schedule another truck for that day. I was very disappointed all around from the service I received from Uhaul and will not be using you all again.

Brent M. 
Rating:
4.0

Customer did not leave a comment.

Cheri S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todario H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

Customer did not leave a comment.

CALVIN R. 
Rating:
1.0

Representative Kennedy Crawdford stole money by recharging my card after the contract was settled ,due to a verbal disagreement that occurred between the two of us due to a $5 fuel charge that had to be refunded. After all was settled the agent went back into your system and charge my card again @ 5:17 pm We left the location with all debt paid. My information is in the hands of a thief. I am very concerned about my card information being at the hands of the very representative that has stolen 100+ dollars by using my credit card. I want to press charges. I have filed a complaint and look forward to speaking with a regional manager asap Reference #3382877

Lori W. 
Rating:
1.0

The truck was filthy. The roof leaked. It smelled horrible. I have pics if you have a place for me to send them.

MARY G. 
Rating:
5.0

The service was excellent. I believe it would be helpful to allow customers an opportunity to inspect the installation without having to crawl on the ground.

Darryl M. 
Rating:
5.0

Very easy pick up and return.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Ari V. 
Rating:
5.0

Everyone was helpful. We had trouble reaching the website when we returned the van after hours.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

JAPERA T. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

M

Myles L. 
Rating:
4.0

Be open earlier on Sunday

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Renita L. 
Rating:
4.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Very Good experience. Professional staff, the entire process at that location very commendable.

JESSIE J. 
Rating:
5.0

Excellent service. Trailer was a little bit dirty (sticks, leaves trash) but otherwise worked well. Overall a great experience at a reasonable price.

David B. 
Rating:
5.0

I had a miscommunication in my online email regarding my uhaul reservation. The location for pickup in my email was not the same site my truck was actually located.

Diane F. 
Rating:
1.0

Customer did not leave a comment.

Judson C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

TARYAN C. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
1.0

Had to walk around lot to find truck and was not given the direction to go only the number to look for. Personnel wasn't so friendly at all, I would not return nor recommend. In the past vehicles were brought up, now they are not which is absurd.

Coshalyn B. 
Rating:
4.0

It has to be difficult working in a U-Haul location. While the employees at this location (as for most) aren't exactly jovial, they are doing their job well and serving their customers. FYI: The customers generally don't understand just how challenging working for U-Haul must be.

chris G. 
Rating:
4.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
4.0

Everyone was helpful in this process at the Summer location.

Brandi H. 
Rating:
4.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

Thank you for a great experience at both stores!!!!

MATTIE F. 
Rating:
5.0

Everyone at this U-Haul location was friendly and professional. The van was ready when I arrived. It was clean and ready to go. I had no problems. Drop off when I was done was also quick and easy.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

Mevludin B. 
Rating:
5.0

Store employee very pleasant and professional, please hire more employees like her. The whole process was smooth and effortless . Thank you !😆

ALLICEA T. 
Rating:
3.0

Customer did not leave a comment.

Misty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVIN T. 
Rating:
5.0

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie L.  |  Online Move In 
Rating:
5.0

Nothing, customer service was excellent and very helpful. INSTALLION was completed in the time it was scheduled to be completed. Your installer was more than helpful and very knowledgeable. Your receptionists were friendly and willing to help. Thank you for your team and their excellents.

fil R. 
Rating:
3.0

Customer did not leave a comment.

christopher D. 
Rating:
5.0

Hard working, friendly and professional. What more can I say. Great experience!!!

Susan G. 
Rating:
5.0

Awesome

Dennis C. 
Rating:
5.0

Great experience!

Willie H.  |  Overall Experience 
Rating:
4.0

Front desk beed to give more information about rental etc etc.

Wagner Q. 
Rating:
1.0

I had to check on my phone but I was having trouble with the website. I asked the person at the front desk for help. Instead of just checking me in, she insisted I had to do it from my phone. Once I figured it out on my own, the website instructed me to go inside to talk to someone as the front desk about getting the key. Complete waist of time. Once I received the key and looked at the truck, I noticed none of the equipment I ordered was on it. The front desk person told me they were out. They told me I had a basic dolly on the truck and that I would be charged for that once I returned. Once I returned the truck I had to explain that I wasn't going to pay for items I did not receive.

Alexys W. 
Rating:
5.0

Actually the personal was great the equipment handled good and I had no problems would do it again if I had to thanks Rc

RONNIE C. 
Rating:
5.0

Customer did not leave a comment.

CLEDICE N. 
Rating:
5.0

This location was fantastic! Aretha assisted me with transferring my reservation from the Millington location to theirs. Millington did not have the part. She got me an appointment 2 days later. She was also there when I dropped off my vehicle and she was very courteous and speedy service. My vehicle was completed in 30 minutes flat! Please give Aretha and the other staff a good star!

Jessica D. 
Rating:
4.0

This review is not a knock on the store. The store did exactly what corporate gave them to do from what I can figure. I bought a $30 harness and got what looks like a $5 or $10 harness. Labor cost was fine. The part bought and received are not satisfactory. A ball of wire lying in my trunk is unacceptble. I should have gotten something that passed down to the hitch and mounted securely there. Any opening to pass the harness through should have had a grommet and water tight sealed. Now my trunk is harder to close and I must worry about my trunk seal. Corporate? Local not selling the correct item? $30+ install vs $5 and I do it and I get what looks like same end result.

dwight R. 
Rating:
1.0

The man who helped us return the trailer was rude the whole time.

Justin N. 
Rating:
2.0

Front desk worker seemed like she didn't want to be there. Reserved a dolly online a couple days before but got there and no dollies were available. How do we prevent this if we're moving appliances and want to have a dependable place?

DENNIS C. 
Rating:
1.0

Considering that COVID cases are going back up it'd be nice if the company actually cleaned the trucks in between uses like claimed.

Dakota B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Hard to connect to the store directly by telephone. The telephone kept rolling through to the 800 number. They were nice and transferred me to the store which rolled back to the 800 number. This went on for the week.

John I. 
Rating:
5.0

This location has a couple of very nasty attitude having employees especially the young girl with purple highlights she's very condescending and doesn't like to be challenged on the incorrect information she's giving after being dead wrong no apology or anything at less her manager better customer service skills. If I had had more time I would have too my business elsewhere. This purple haired child told “I don't have to rent to you” after me complaining about her over charging me for a deposit and the amount was wrong she's horrible I don't care what the company thinks and her coworkers know exactly who I'm complaining about without description. That's ridiculous

Yulander L. 
Rating:
5.0

Fine experience. My only suggestion is to make the key drop off slot more visible with a bigger sign/one closer to the equipment drop-off sign.

SEBASTIAN R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
1.0

nobody would help me find a vehicle. Was told nothing is available, and had to stand in line at the register and order on my phone, to get a vehicle.

Dion C. 
Rating:
5.0

Customer did not leave a comment.

Lakeith M.  |  First Impressions 
Rating:
4.0

Be consistent in inputting accurate information for the night box customers.

ALVERINES R. 
Rating:
5.0

Customer did not leave a comment.

JADE M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

The hitch that was installed on my car is rubbing my muffler and causing damage to my muffler. I thought the technicians that installed these hitches knew what they were doing! I am going back to the location to have the hitch removed and to get a refund of the purchase price and the installation charge.

kimberly S. 
Rating:
4.0

Please complete an inspection prior to vehicle rentals. The air conditioning wasn't working and there was a bad front tire.

LASABRE E. 
Rating:
5.0

Kinda too expensive storage fee

Porshia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice w.  |  Overall Experience 
Rating:
2.0

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn’t do it. Just very unfriendly people working there and will not be using them in the future.

Jonathan H.  |  Overall Experience 
Rating:
5.0

😍😍😍😍

Angie F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ariel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya M.  |  Overall Experience 
Rating:
3.0

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO C.  |  First Impressions 
Rating:
3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel W.  |  First Impressions 
Rating:
5.0

♥️👍

jerry bernard d.  |  First Impressions 
No reviews have been submitted for this location.

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