Customer Reviews for U-Haul Moving & Storage At Summer Ave

6,932 reviews

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Terry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALIA M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
1.0

Properly train the staff. They rented me equipment they knew was faulty and I almost had a wreck leaving the parking lot, I turned around to get let them know the trailer was broken to which they replied they already knew and then refused to give me the only one they had left because they said someone just reserved it when I had a reservation already scheduled. So I had to beg to get a piece of equipment that I already should have been hooked up to all while thanking God I did not kill myself or others from being hooked up to a trailer that was known to be faulty. This location will get a bad review on every platform I can put a review on. This was the worst experience I have ever had with a business.

Raymond S. 
Rating:
4.0

Check engine light on and couldn't drive over 40mph due to noise coming from underneath truck that would drown out any conversation. Plus I was told that I was being given the "better" van - I'd hate to see the others. I'm going to recommend this location because I've had good service at the counter as well as vehicles/dolly in the past.

MICHAEL C. 
Rating:
5.0

The front desk agent was very efficient and friendly.

Jacob W. 
Rating:
4.0

debris inside trailer from previous user

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

SHARON E. 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
Rating:
4.0

very friendly staff

RHONDA T. 
Rating:
2.0

I made reservations over phone put on my credit card to sale person that employee was going drive the van gavve his drivers license number he that was fine just bring the license with us and brought the employee with me . Got and the lady would rent it to me because she the credit card and license had to be the same name. So y'all need to the same rule at the store that u do over the phone. The sale person at summer was very rude.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Emanuel H. 
Rating:
4.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

I reserved and picked up in under an hour. The return was easy as well.

DEBORAH H. 
Rating:
4.0

The staff was very knowledgeable and friendly.

USARIUS R. 
Rating:
3.0

Customer did not leave a comment.

GREGORY C. 
Rating:
3.0

I ordered a upright dolly and 5 blankets and got neither. Very disappointed.

MICHAEL M. 
Rating:
3.0

Manager was great! But van and staff were lacking.

CHRISTOPHE S. 
Rating:
5.0

Customer did not leave a comment.

Channen W. 
Rating:
5.0

Needed a little more smoother ride.

REGINA K. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

The truck accomplished what I needed done but I was told I had a 1000 mile allowance when I made reservation by man who took it. I questioned the initial charge when I picked truck up because they added a $72 “mileage charge” which two men at counter said would be adjusted when I came back with truck. I was never told and did not know there was ONLY a 750 mikes allowance on this 5 day rental which I used locally. I intend to dispute payment with my Capital One bank

JOSEPH N. 
Rating:
3.0

The truck that I had was in bad condition. The doors didn't close at the way, the windows were so dirty that we couldn't see and had to stop to clean them. We felt unsafe driving in the truck.

La'Toya L. 
Rating:
4.0

Customer did not leave a comment.

SHERINEE J. 
Rating:
5.0

Great service nice counter staff !

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
5.0

Thé truck was very clean, but the truck really needed maintenance work. The engine light and many other lights on the dashboard were on , which concerned me. The staff were very friendly, professional and courteous.

GLORIA W. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

The staff at summer location all gave excellent customer service.

linda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tierney T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

The crew helping those who return equipment were knowledgeable and friendly! Both answered all my questions!

VAUTOISHA D. 
Rating:
3.0

This comment is for Uhaul in general...customer service is lacking in knowledge. After calling to reserve a truck I had to call to change pick up time, I was told there was no truck available for me at that location. Call another location to reserve a truck I was told I could only return vehicle to that location...causing me to pay more mileage and gas which I could have saved by dropping off at a location closer to my home. The return application needs to be programmed to be more customer friendly...it took me over 45 minutes to get into the system to process the return of the truck...everybody don't have smartphones to comply to all a customer is prompt to do to return a rental.. called to get assistance and was placed on hold far too long, so I hung up...with assistance of someone with an iphone I was finally able to get the rental returned. I wasted too much time and money to rent/pickup and return a truck for a two hour local rental to a six hour frustrating overall process. Do better uhaul you've lost my business.

Janice C. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

HONG T. 
Rating:
1.0

Worst experience I've ever had while renting from u-haul. I never thought that someone could be hired with such bad customer service skills, her name is hailey. That's crazy.

Lucas P. 
Rating:
5.0

Customer did not leave a comment.

Keltra P. 
Rating:
5.0

Customer did not leave a comment.

AERIAL B. 
Rating:
5.0

Very happy with the service

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

Cleotha N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landchelneil B.  |  Overall Experience 
Rating:
4.0

Pick up and drop were very simple.

ASHLEY O. 
Rating:
5.0

Thanks guy and gals

DEANN S. 
Rating:
5.0

Customer did not leave a comment.

JULIAN B. 
Rating:
5.0

Customer did not leave a comment.

latonya c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

harvey m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Randy W. 
Rating:
3.0

The truck I rented was in fair condition. I completed the online check in process which turned out to be a complete waste of time. My main problem was that I had an appointment to pick up the truck at 5:30 PM but it took four attempts to process my payment, two different computers and over 30 minutes before I was able to leave the facility. I had four people helping me move heavy furniture that I was paying $20 an hour to sit around and do nothing. Terrible experience!

Chris J. 
Rating:
5.0

Have employees stay off cell phones during working hours, personal calls???

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Jacklyn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie A. 
Rating:
3.0

My car has a dent in the back due to the employee pulling the 5x9 utility trailer and the momentum of the trailer was too much for the employee to stop it. So the trailer dented my tailgate.

STEVEN Q. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

TORRIC M. 
Rating:
5.0

N/A

Yyiasynita M. 
Rating:
5.0

Customer did not leave a comment.

Ed T. 
Rating:
1.0

Extremely rude lady at the front desk who wasn't wearing a mask. Sighed repeatedly when I asked her to repeat herself several times as she mumbled at me while continuing a conversation on Facetime with what sounded like a romantic partner. Had to find someone who was available first thing in the morning to answer a phone call to verify a 2nd point of contact, but this wasn't listed in the online rental when I reserved the trailer. I had to wait 20 minutes to load a trailer as she refused to come help me hook up the trailer. Only other individual working was filling 20 propane tanks and he finally stopped that to come over and help connect me.

Benjamin F. 
Rating:
2.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
5.0

Great job ,went out of their way to help me.

Louis S. 
Rating:
2.0

Too slow!!. 2 people ahead of me 45minutes elapsed before I drove off the lot. Website wouldn't work or download. No option but wait. Delay on pick up and drop off. Nice staff. Poor system.

THOMAS T. 
Rating:
4.0

The vehicle was clean, but it was not in good repair. The driver's seat had a large tear in the seat cushion, the check engine light was on, the driver's door was difficult to close and it had 94,000+ miles.

Henry S. 
Rating:
5.0

U haul is so bad in condition and old

MITESH P. 
Rating:
5.0

Lady at front desk was awesome! The only complaint I had was the INSIDE of the windshield was very dirty. Everything else was great.

LEWIS B. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
3.0

Reservation booked online wasn't guaranteed (a waste to book online and be advised to use mobile app/log into acct), truck clearly hadn't been cleaned/wiped down inside, no dolly was provided in truck or available to went. I had to purchase one on my own. Staff was friendly that's all.

Toni J. 
Rating:
4.0

Customer did not leave a comment.

CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Interior of windshield was very dirty. Otherwise, equipment was 100% and staff was 110% Highly recommend

LEWIS B. 
Rating:
4.0

N/A

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Give me a discount for taking the time to leave feed back...Also, I loooove skipping every one in line today due to me paying on the app! #Sheeesh

JERMAINE J. 
Rating:
5.0

Customer did not leave a comment.

joanita b.  |  Overall Experience 
Rating:
2.0

Maintenance was bad truck was not in good shape

Frank M. 
Rating:
4.0

Customer did not leave a comment.

Teundra D. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

Na

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

LUCYMOORE L. 
Rating:
5.0

Customer did not leave a comment.

GERETHA M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

BETSY F. 
Rating:
5.0

Customer did not leave a comment.

Ben M. 
Rating:
4.0

Customer did not leave a comment.

Landchelneil B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERONDA P. 
Rating:
5.0

Make sure trucks gas is full and truck cab is cleaned out.

LENA B. 
Rating:
5.0

Great customer service.

ROOSEVELT S. 
Rating:
5.0

Efficient rapid processing/pickup of truck. No delay, experienced staff.

CHRISTY H. 
Rating:
5.0

Best Location in Memphis!!

Ronald S. 
Rating:
4.0

It should be clear that the sizing of the trailer is not the width which it can hold.

CLIFTON P. 
Rating:
5.0

Very good service from the staff at 5315 Summer Avenue!

CALVIN R. 
Rating:
3.0

They charge by the mile where other companys have unlimited mileage.

benjamin H. 
Rating:
5.0

Process was simple and fast!

Marilyn F. 
Rating:
1.0

Clean trucks, take care of trucks. Get trucks fixed

SIDNEY H. 
Rating:
5.0

The gentleman who checked us in was very friendly and efficient. He listened to our story about the gas tank info mistake and said he'd let his manager know.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H. 
Rating:
5.0

👍🏾

elliott S. 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Great experience I look forward to using UHaul for my next move Thank you

HEATHER C. 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

Very helpful.

HARVEY K. 
Rating:
1.0

The counter person was difficult as can be. She was not helpful at all. Will definitely not be back.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Corry C. 
Rating:
4.0

Confusing on line pick up until a nice person at the desk was helpful. When we brought the truck back, the associate was quick and helpful. But he smelled like weed..big turn off from a work establishment.

TERRY T. 
Rating:
4.0

Customer did not leave a comment.

Cheri S.  |  Overall Experience 
Rating:
5.0

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lakeith M.  |  First Impressions 
Rating:
5.0

Kinda too expensive storage fee

Porshia V.  |  First Impressions 
Rating:
3.0

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO C.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top