Customer Reviews for U-Haul Moving & Storage At Summer Ave

7,427 reviews

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It would be more secure if the sensor for the outside door was adjusted so it doesn't open every time someone goes through the door to the garage.

Joshua H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whit C. 
Rating:
5.0

Customer did not leave a comment.

Cortney M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNETTE T. 
Rating:
5.0

Equipment was clean. However, engine light and tire pressure light was on. May not have been anything g wrong with the vehicle but should be addressed.

Lisa M. 
Rating:
3.0

Streamline the process of obtaining a rental truck. Be forthcoming and transparent about prices, it will never be 19.95 renting one of your vehicles, you charge for everything and made me feel criminalized and bamboozled. I will never recommend Uhaul to anyone.

Tierra H. 
Rating:
5.0

Customer did not leave a comment.

Darri L. 
Rating:
4.0

The door on the trailer would not stay up. There was also a problem with one of the suspension springs.

Christopher L. 
Rating:
5.0

Friendly, helpful staff and great overall experience. Thanks!

Vicki T. 
Rating:
4.0

Customer did not leave a comment.

Gyra D. 
Rating:
5.0

Friendly people, great service

Thomas Y. 
Rating:
5.0

Customer did not leave a comment.

CARLA L. 
Rating:
4.0

Customer did not leave a comment.

william R. 
Rating:
4.0

Everything was as expected. Thank you

David H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

I would most definitely Recommend UHaul to others!! No problem with my move in. Outside of wishing we had an elevator!! No complaints!!

Cheryl W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Panchola D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kurt K. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

rufus H. 
Rating:
5.0

I had a very good experience with Uhaual on Summer Ave. They made buying packing materials and renting a van very easy. Easy to return the van as well. Great prices and great customer service!

Joi V. 
Rating:
4.0

Customer did not leave a comment.

Jockluss L. 
Rating:
1.0

Customer did not leave a comment.

COURTNEY R. 
Rating:
1.0

Customer did not leave a comment.

COURTNEY R. 
Rating:
5.0

Used the mobile app to do the self check-in. Took a little bit to do all the steps prior to pulling off of the lot. But no issues - This was the second time going this route with this location. Interactions with the location staff has always been pleasant.

CARLA G. 
Rating:
5.0

Nothing at this time.

Oscar W. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Staff went above and beyond all expectations.

Jeremiah N. 
Rating:
5.0

Staff was polite and very helpful! Thank you guys, I will be back.

Andrew G. 
Rating:
4.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

However terrible service at hwy 64. Original reservation was cancelled with no notification then they transferred me to another location. At drop off the app would not process to drop off

TANYA F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnold R. 
Rating:
4.0

Customer did not leave a comment.

Lori E. 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Y.  |  Overall Experience 
Rating:
5.0

Very nice helpful crew.

BettyJo D. 
Rating:
4.0

Always well lit and clean. Never had an issue with my storage facility.

Elayne A.  |  Overall Experience 
Rating:
3.0

Not charge for gas even though I filled the tank back up at least 1/10 of where it was when I picked it up in Atlanta at 3/4 of a tank not full

Phyllis R. 
Rating:
5.0

Customer did not leave a comment.

CARLA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
1.0

This location ranks right up there with the union branch for absolute rudeness and horrible customer service. They have been like this for the past 5 years and no one bothers to change. Rude rude rude! Deplorable conditions and old beat up trucks that sound as if they are flying apart on the road . Do to Uhauls incompetent customer service Reservation line that did not even bother to look at my location request for a van I was re routed to this location again against my wishes and forced to accept the wrong type of vehicle for my move again because of circumstances no one bothered to look and verify. Why bother making a Reservation at all . Do not do it. Just roll the dice the day of . You will be fine. I promise. No more two week Reservation arrangements. Forget that honey . You will just receive the same old junker that you get if you go in the day of. Take the stress out of all your moving plans. Just go to Uhaul and wing it. . Happy move everyone. Expect to be treated like garbage too. It will never be Uhauls fault. Start it off on the right foot. Smile .

MARK T. 
Rating:
5.0

N/a

Andre M. 
Rating:
5.0

Prompt. Courtesy. Professional. Nice job

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Findley F. 
Rating:
5.0

Customer did not leave a comment.

Courtney Y.  |  Online Move In 
Rating:
5.0

Great experience at this location. Great staff! Great customer service and they were very patient with me. The building was easy to access and always clean when I came there. I would recommend this U-Haul storage location to anyone!

Latarsha E.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Corey T. 
Rating:
4.0

MAKE SURE THE TRUCK DOESN'T HAVE A TRANSMISSION PROBLEM

vivian B. 
Rating:
5.0

Nothing, everything was smooth and easy.

Asa E. 
Rating:
2.0

Bad customer service. The associate spoke to customers like she was a drill sargeant barking orders constantly and not pausing to see if customers had questions or understood her orders. The truck that I rented was parked in an area of the parking lot that was flooded with water. There were plenty of dry empty parking spaces in the lot. If you see vehicles/trucks that will be rented out to customers why not move them in an area that is dry so that customers don't have to walk in water up to their ankles? Once inside truck it smelled of cigarette smoke and oil light was on. I just dealt with it as I didn't want to deal with drill sargeant again. They won't get my business again.

Larcenia M. 
Rating:
5.0

Great in and out service. As always!

Paul S. 
Rating:
4.0

Excellent service. Trailer hitch installation very good 👍.

Cecil H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

N/A

Paula G. 
Rating:
1.0

Use literally any company but UHaul.

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

JUANDA H.  |  Overall Experience 
Rating:
5.0

Make sure the attendants know to tighten the trailer to the hitch ball. I have rented a trailer on average about once a year over the past decade and I had never had a problem. This time, when I turned out of the Uhaul lot, I hadn't gone 100 yards down Summer before the trailer jumped off the ball. The safety chains prevented the trailer getting loose, but still a problem that I would have preferred not happen.

DONALD S. 
Rating:
5.0

Got lucky in that I was the only customer. I was prepared to wait a bit but was very pleased that I was first in line. They quickly and courteously installed the hitch. Thanks.

Keith P. 
Rating:
4.0

Customer did not leave a comment.

Robin C. 
Rating:
4.0

Customer did not leave a comment.

louise H. 
Rating:
5.0

Customer did not leave a comment.

Tandra W. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA W.  |  Overall Experience 
Rating:
4.0

Staff available and quick to get us on the road

Judy B. 
Rating:
2.0

I was overcharged now I have to wait 3-5 business days to get my money back that y'all had no right to touch in the first fucking place.

Prentiss B. 
Rating:
1.0

I reserved movers, a dolly, and furniture pads and was not told until THE DAY OF MY MOVE. U-Haul is hands down the worst at literally everything, including customer service.

Thrisstan C. 
Rating:
4.0

Customer did not leave a comment.

Tamika M. 
Rating:
5.0

Customer did not leave a comment.

terrell r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sherra M. 
Rating:
3.0

Customer did not leave a comment.

Tarzanna C. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

CHIKETA B. 
Rating:
3.0

Customer did not leave a comment.

Sandra V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
2.0

The clerk was very rude

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Ladarrell D. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
2.0

Upon returning the truck (same location as pickup) the time was 05:05 pm. I saw a few people around so I tried to go inside. Apparently I set off the alarm. I didn't know what to do with the keys,etc. No one explained anything upon pickup. The manager (I guess) returned saw me and asked if the alarm went off. I said yes, I was trying to find out what I needed to do and I tried to go inside. His response was, they will take care of that in the morning. Drop the keys in the slot on the window. They need to be more informative of the process if your return time is later than the store time. And if they think you have time to “read up on it” while you have the truck, that would be a hard no. It's what used to be called customer service.

Kat S. 
Rating:
1.0

The people who worked at the store were very unprofessional. They were both busy eating candy and drinking sweet tea at the counter. The guy came out to bring the truck to me and never spoke never said hi or how are you doing or anything. He was smoking a cigar and eating Skittles, he hopped in the truck and got out I said are is this it are we done? He said yeah and left. I know that they are supposed to walk around the truck with you to make sure there's no damage. I had to go back into the Store and say how do I check the mileage to make sure it's correct? When I got to the house and open the truck it was obvious no one had checked it before hand there was a chair a garbage canned and some other things inside. The truck smoked from the tail pipe. It was really beat up with little black exes all over it. I asked for moving blankets if I could rent them and they told me they were out. But that I could buy some. Which I did not. I told the guy at The counter that I would like to return it after hours he said OK, but did not tell me how to go about doing that. I tried to call to ask how I could return it after hours and was told I would be on hold for 50 minutes. All in all this was a very unsatisfactory experience and I will not be returning to this location

Jami H. 
Rating:
5.0

Customer did not leave a comment.

Leeann C. 
Rating:
5.0

Keep doing what your doing!

Leandrew W. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Courteous and perfessional

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
1.0

This branch has went down drastically. I've rented trucks numerous times with No issues but now it's a problem. As soon as you walk in you feel uncomfortable due to noone speaking or greeting you. Once your at the desk it's as if they don't care if you rent or not. While discussing your rental agreement anything that's a little bit out of sorts is a huge problem. Instead of helping with the rental of the truck they make the situation way more complicated. This particular branch also had a lady who the desk clerk said was the manager. Turns out she was wearing an owners badge. If she is indeed the franchise owner it's not a good look. Terrible job all the way around. I would highly suggest the real owners of U-Haul check out this facility for yourself. If any other establishment conducted business such as this, they would be out of a job. ➡️ FOOD FOR THOUGHT

Jerry U. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Excellent team

Claudia W. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

STEVE W.  |  Overall Experience 
Rating:
5.0

everyone very friendly

sherry P. 
Rating:
4.0

I drove the vehicle 3 miles and it cost me $79 dollars.

Karen N. 
Rating:
1.0

Customer did not leave a comment.

Deirdre R. 
Rating:
1.0

Lady(bitch) that helped us was unremarkably racist. My father asked multiple times when he didn't understand what she was saying to please explain again and she would PROCEED to speak faster. The fucking audacity. Y'all need to find this woman and fire her. There was another worker that saw this problem (kudos to him) and was trying to help my father but the lady wouldn't let him. I am the son and I was not there but my father and mother were visiting memphis helping me move and this was the first thing they had to deal with. A fucking racist lady. Like come on now it's 2022 it's not the fucking 1930s like shit is lame. Please find her and deal with her. I do not know her name but my dad said she is an African American woman and she should be dealt with appropriately. She is lucky she did not have an Asian customer who wasn't as patient as my family.

tuan N. 
Rating:
4.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

Gailor H. 
Rating:
5.0

Customer did not leave a comment.

stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
2.0

They forgot to give the furniture blankets for my move that I had ordered. I figured they would be in the back of the trailer but they were not

Scott C. 
Rating:
1.0

I would not .....u haul severely inconvenienced me . First off Lamar ave location cancelled my order but not the whole order just the truck (makes no sense without the truck I don't need the rest) the cashier repeatedly said we didn't charge you for anything ( as I was showing her the charge from my mobile app) .the response was order at another location (because my truck obviously was the last truck they had) then I'll get your equipment and get you in a storage. So I ordered a truck at the summer location some how it attached a equipment order ( I promise I tap I do not need ) 73 charge so they took that money out .I get to summer location the charge comes with a hold 199 I noticed that 73 extra dollars was just taken....so I didn't have the money for the truck (4 hours and 10 reps later) I go borrow money get the truck. Get back to Lamar location they don't have my first equipment order their out of everything but boxes ( so that's 49.53 and 73 dollar plus the hold for the truck) storage was 144 no money back on my card I was still short they were closing had to keep the truck overtime...the next day one rep email me with a lot of I'm sorry and give me an extension (for a time and date she made up ) still no refund on the card so I still have the truck . Went and pawn some of my belongings to get the storage fee and the storage is inside a building ( never seen a storage like this should notify people when they order what type of storage it is) Storage also closing so another day (truck full of stuff) so now I'm getting calls and voicemail about the truck (wish customer service worked like that!) I'm being charged for the days I go over...ok work week starts 7am to 4pm no time and no help total order costs me about 500 dollars and time .. I will never order online again I will never go to that location again I actually want to sue .... Fuck u haul

jason B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE L. 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
2.0

They made me back up a trailer to a spot even though i was dropping it off. Then the guy left us before it was ever done and he didn't help us unhook the trailer at all. Ridiculous for 600 bucks

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Pat D. 
Rating:
5.0

Customer did not leave a comment.

jondalyn q.  |  First Impressions 
Rating:
5.0

Nothing

Josephine W. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Excellent service

JENNIFER C. 
Rating:
5.0

Fair pricing was attractive. Woman at counter when I retrieved the van was very efficient.

James L. 
Rating:
5.0

Customer did not leave a comment.

jennifer m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Brittannica H. 
Rating:
5.0

Cruise control is trucks!!

Teresa B. 
Rating:
5.0

Easy rental

derek V. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

annette l.  |  First Impressions 
Rating:
5.0

Need more knowledgeable employees

Casandra S.  |  Overall Experience 
Rating:
5.0

Nedd mor train staff

Casandra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Syiara N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gracie G.  |  Overall Experience 
Rating:
5.0

Great storage space, great people!

MATTHEW D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamerria T.  |  Overall Experience 
Rating:
3.0

Would be nice to have 24 h access instead of until 10 pm and also a little be more friendly smiles form the staff. Luckily for us, our storage room was on the ground floor; have no idea how people might deal with loading/unloading heavy furniture to/from second floor storages as there is no elevator in the building. Very narrow corridors, which makes it uneasy to maneuver with long items. Other than that, nothing much to complaint about. Average storage facility, air-conditioned but could be a little better. Also, making customers obligated to buy U-Haul's lock and not allowing to use their own is absolutely ridiculous practice.

Konstantin A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary E.  |  First Impressions 
Rating:
2.0

Very poor they stole things out of my storage and didn't pay for my things they stole if you don't want your things stolen I recommend you to go to a Good storage that don't steal.

Laytoya C.  |  Overall Experience 
Rating:
1.0

Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage

Kativia f.  |  First Impressions 
Rating:
1.0

The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.

Cindy M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea A.  |  Overall Experience 
Rating:
5.0

The truck was clean and ready to go.

MARQUITA L.  |  First Impressions 
Rating:
3.0

You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7.95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....

latricia t.  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Paula B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gracie G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
2.0

I had a good experience with my move-in process. But my experience with them now is very poorly.

Joyce M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melanie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARL P.  |  Overall Experience 
Rating:
3.0

Most of the workers at this location are rude it’s incredibly unbelievable there are very few that actually have customer service skills I couldn’t wait to move out so I wouldn’t have to deal with any of them ever again. The night I moved out a white lady working cause I don’t have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I’ll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I’m just glad it’s over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y’all are the worse.

Yulander L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marcus P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry H.  |  First Impressions 
Rating:
5.0

The staff at summer location all gave excellent customer service.

linda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tierney T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cleotha N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landchelneil B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

harvey m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanita b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Landchelneil B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheri S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Misty M.  |  Overall Experience 
Rating:
5.0

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie L.  |  Online Move In 
Rating:
5.0

Great experience!

Willie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeith M.  |  First Impressions 
Rating:
5.0

Kinda too expensive storage fee

Porshia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice w.  |  Overall Experience 
Rating:
2.0

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn’t do it. Just very unfriendly people working there and will not be using them in the future.

Jonathan H.  |  Overall Experience 
Rating:
5.0

😍😍😍😍

Angie F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ariel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya M.  |  Overall Experience 
Rating:
3.0

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO C.  |  First Impressions 
Rating:
3.0

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

JULIO C.  |  Overall Experience 
Rating:
1.0

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Kujuria B.  |  Overall Experience 
Rating:
3.0

Your clerks and the men that assist customers with the trucks aren’t very friendly. I will not return to this facility.

Shelley H.  |  Overall Experience 
Rating:
2.0

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

johnathan h.  |  First Impressions 
Rating:
3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel W.  |  First Impressions 
Rating:
1.0

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

PATRICIA L.  |  Overall Experience 
Rating:
5.0

♥️👍

jerry bernard d.  |  First Impressions 
Rating:
5.0

Clean, nice, accessible, efficient-- great experience!!!

Erenestine S.  |  Overall Experience 
Rating:
4.0

Made recommendations based on our needs. Thanks

John H.  |  Overall Experience 
Rating:
4.0

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

FENZY L.  |  Overall Experience 
Rating:
1.0

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Jarred C.  |  First Impressions 
Rating:
5.0

No Complaints. Everybody was helpful and friendly.

Brandon S.  |  First Impressions 
Rating:
5.0

Thank y’all!!

Marissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAHAM B.  |  Overall Experience 
Rating: