Customer Reviews for U-Haul Moving & Storage at Texas Ave

Rating:

2.0

Uhaul is always the worst. I booked at 26 and confirmed: then I was calluses and said I had to go to another facility so I agreed. Then called because there was no 26 and I had to have a 17. Then at pickup wait took forever because your people are slow. Then there was a stack of 20 footers a available. Why was I not offered one of these at booking? So I switched to the 20 but they could not print out another rental document so I left with the wrong rental doc, the whole Uhaul system is horrible.

Rating:

1.0

Logistically terrible location, employees parking in loading docks, regular cars in areas reserved for trucks etc. I also wouldn’t recommend this location if you are looking for an empathetic manager. The other staff were friendly and helpful.

Rating:

4.0

Good service inside the office. The crew working in the lot were not too anxious to help me out but apologized for making me wait.

Rating:

1.0

Slow.

Rating:

3.0

Have more parking spaces designated for customers only. When we arrived at 645 am there wasn't much parking to choose from. Needs to be more instructions as to where to park. When I drove in the markers on ground tell you to go around to front. Which I did but then an employee told us to move that we can't park there. Have a sign at entrance stating customers park here or there.

Rating:

5.0

The manager was efficient and very helpful with our move. I believe his name was Jason and was very polite and straightforward

Rating:

5.0

Well done - no hassles

Rating:

3.0

The vans windshield was littered with freeway bugs and had a small chip on the eye-level of the driver (me). What can improve: Make the windshield spotless and fixed before another driver uses it.

Rating:

5.0

Jon helped alot!

Rating:

1.0

I am very disappointed with the way my team and I were treated on our last rental. We were on a job site outside of the BCS area and needed to extend the trailer an extra day to get through Friday end of day. The representative told me that he would not extend my rental and demanded it be returned as another customer was waiting on it. I explained the situation on how the rental could not be returned at which point he told me he would extend the rental but he was charging me an extra $50 for the inconvenience. Friday morning rolls around and the same thing all over again. I spent 5 years working in the rental car industry, so I understand the frustration it causes when a customer extends unexpectedly. However, we never demanded a car to be return or refuse to extend to a customer who was willing to pay. We also never assessed a "citation" on top of charging the additional time.

Rating:

5.0

Process was easy smeezee. Staff we courteous and juggled several customers successfully. Well done.

Rating:

1.0

The fees I was chartered were not accurate.

Rating:

2.0

The truck that was rented was in poor driving condition and was in need of a front end alignment. The truck would not drive straight and kept steering to the right. The rep gave inaccurate hours of operation and said the business closed at 5:00 pm. When I asked another rep what time the business closed, I was told at 7:09 pm. This made a big difference because our goal was to bring the truck back before the business closed for the day, A couple of people who were working in the office did not have very good people skills at all. I just did not have a good overall experience at this location.

Rating:

3.0

Although I had reserved moving pads NONE were available.

Rating:

3.0

Bad smell dirty! No A/C had to ride with the windows down 101 temp outside. Drenched in sweat

Rating:

5.0

Accidentally left my wallet in the cab. The guy came and got me before I left the parking lot.

Rating:

5.0

Great job by everyone there

Rating:

5.0

all of the staff was very helpful and answered all of my questions !

Rating:

5.0

Broken window but would recommend.

Rating:

1.0

Terrible service. People don’t even know what storage units they have a available. Completely disorganized. I will never attempt to use uhaul for my storage needs again. And I Will tell every I can that uhaul is not the company to go with.

Rating:

4.0

Actually maintain your vehicles.

Rating:

3.0

Make sure the brakes and the ac is in good working condition

Rating:

5.0

Positive experience at the store. Manager was very knowledgeable about the hitch and installation.

Rating:

4.0

👍👌😁

Rating:

5.0

Super fast, super friendly. I had help loading a freezer into my trailer, but did not have that same help unloading - but when I explained the situation the team gave me a dolly to use for 1 hour for free so that I could empty the trailer and bring it in on time. When I brought the trailer in, it took 3 minutes for the entire process. Fabulous!

Rating:

3.0

There were 5 male employees there. Two were working. Three were telling jokes, being very loud and obnoxious, and using foul language - f'in this, f'in that among others. One employee was on the phone and kept saying, "Can you repeat that because I can't hear you." It was because the other employees were being so loud but I guess he was too afraid to ask them to be quiet. While the other person was checking me in, the three other "workers" kept interrupting him, not about work, but asking questions about stories they were telling. He stopped working and joined in the conversation several times. A very unprofessional environment, except for the one diligent worker. The van was in good working order, but not clean.

Rating:

4.0

Customer service was a little lacking compared with my last visit, but not bad.

Rating:

5.0

Staff very nice and helpful

Rating:

5.0

Great customer Service!!

Rating:

5.0

The guys are doing a fantastic job!!!!

Rating:

4.0

The reservation system is bad. It took 9 phone calls & an hour and a half on the phone to reserve a 26' truck. When I arrived it wasn't available. But there were 3 of them on the lot. I was reminded repeatedly to have the truck back before 7:30am for the next reservation, which I did. When I drove by the lot a day later the truck was still in the same position. When does a reservation count? No supplies were available, blankets, dollys, etc.

Rating:

2.0

so 1) I called the University store to confirm they had what I needed 2) Took an Uber up there 3) They tell me they dont have what I need for the my time slot and I would have to go to the other location 4) take another Uber at additional cost to the South Texas location 5)they help me and get me in a van 6) they said that something screwy the University store did for the reservation the van would need to be returned at the University location. I said thats fine 7) get through with the van and have a friend follow me to the University location. They bein to check me in and then tell me I need to so to the South Texas store. I ask are you kidding me. The guy behind the counter specifically told me I had to drop it here. 8) Drive to the South Texas location and finally get the truck dropped off kinda crappy experience, people were nice and smiled, but they don't have any sense of how things work or what they have in stock. If and when a mistake is made the onus is on the customer to fix it

Rating:

1.0

The dolly I paid for was missing, making it a half hour before I could actually start the move. So my movers (that I hired) couldn't touch the appliances until my husband went to get the dolly. And on top of this, I was charged for the utility dolly that I did NOT order NOR use. And to add insult to injury and the very poor service I recieved on the phone, I was charged an extra day on the rental because I was 23 minutes late getting it back. I am VERY unhappy with the service. I would have called to let them know I needed that extra half hour to make up for everyone sitting on their thumbs if someone at that location actually answered the phone without putting me on hold and subsequently hanging up with me.

Rating:

2.0

It was great except for returning the uhaul placed me at a location 40 minutes from where i was moving into, so it was frustrating to have to wait 50 minutes on the phone to have it moved to one of the plenty locations around.

Rating:

1.0

The website said I would be charged $74, but I ended up being charged over $130. So I ended up paying over $160 overall. I'm extremely disappointed with my experience and I think this is a predatory business practice.

Rating:

4.0

Seems like they should confirm trailer lights work properly before they let you leave?

Rating:

5.0

Everyone was great, especially Kevin who went above and beyond to make sure everything was perfect before we left!

Rating:

1.0

They were fairly rude when my son and I went in to rent a truck. We needed a pickup or van at the most and they gave us a 10 footer for one piece of furniture which was about 5 foot. Then when we returned it an hour later they were just as rude.

Rating:

5.0

Quick and easy process! I was in and out within 10 minutes. Drop off later that day was super smooth. Keep doing what yall are doing!

Rating:

5.0

This place was well run and they moved fast for every customer. Also helped me trade out to a larger uhaul trailer. Only downside, they forgot to hook up the safety chains. Glad I saw before hitting the highway.

Rating:

3.0

they had plenty of personnel to make sure everybody got taken care of but the equipment could have been made better for pick up. Perhaps they were behind given they're in a college town

Rating:

1.0

I was handed the keys and had to hike for my truck, which was not where I was told it would be. Finally after finding my truck I pulled up only to have to load the blankets and dolly myself. This might not be too bad, if I had not had reservations stating what I needed and when. As I drove down the road, I decided to turn on the windshield wipers to clear the dirty window. I quickly learned the passenger side wiper was off track, creating a horrible scraping sound as it dragged across the window. Lastly, and least importantly, the radio would completely power off at random points for seconds at a time. I have moved numerous times and have used this location previously, but today was a miserable experience.

Rating:

2.0

I reserved a 26-foot truck, got a 15 foot truck. No discounts were available for the inconvenience. Very frustrating experience.

Rating:

5.0

After hours drop off

Rating:

5.0

Quicker roadside assistance if possible. Waiting 2 hours on the side of the road in the middle of the night was not ideal.

Rating:

5.0

Great service. Person who helped us really hustled. Spoke w to every customer who was waiting a greeting and anticipating wait time.

Rating:

5.0

You'll are great. They got me a truck in a hurry, with great customer service! Thank you Justin and John !!

Rating:

5.0

Excellent customer service from the manager that helped me and his co worker that helped hook up my trailer. And was quick and had me in and out

Rating:

3.0

The rental # of the equipment on the paperwork did not match the trailer the guy gave me. He didn't fix the paperwork and said it was fine and to take it.

Rating:

5.0

Very busy but efficient location. Friendly employees.

Rating:

5.0

U-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.

Rating:

5.0

The staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.

Rating:

5.0

We made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.

Rating:

5.0

General manager is extremely helpful and does a great job

Rating:

5.0

Excellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.

Rating:

5.0

Justin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!

Rating:

5.0

We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.

Rating:

1.0

I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn’t know what I was talking about and didn’t care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they’re job and they cursed profusely. I will tell everyone this true story for the rest of my life

Rating:

4.0

The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along

Rating:

5.0

The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.

Rating:

5.0

Professional and helpful

Rating:

4.0

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Rating:

3.0

The reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.

Rating:

5.0

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

Rating:

5.0

The staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. I highly recommend them!!

Rating:

5.0

The staff was very friendly and professional 🥰

Rating:

3.0

I do not speak or read Spanish. Please resend to me in English

Rating:

5.0

staff was amazing. Such a busy place and they were helpful and present.

Rating:

5.0

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Rating:

5.0

It gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.

Rating:

4.0

There were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!😁

Rating:

3.0

First after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.

Rating:

5.0

Rebecca, the GM was very responsive.

Rating:

5.0

Very helpful and easy process. Thanks!

Rating:

5.0

Very friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.

Rating:

4.0

Yesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler

Rating:

3.0

Staff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?

Rating:

3.0

The 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.

Rating:

3.0

When we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)

Rating:

1.0

The reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1.5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.

Rating:

4.0

There is too few staff during the rush hours making the wait time unpleasant.

Rating:

2.0

The slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.

Rating:

5.0

The access hours should be later on Sunday maybe until 11pm

Rating:

4.0

I completed online registration to pick up my rental van from an unmanned facility but when I arrived at the facility, I was unable to pick up the truck. I called the customer service number but they were unable to resolve the problem. They sent me to another facility where I could get a vehicle but I lost about an hour and a half of time due to the problem.

Rating:

5.0

The General Manager and his associates were helpful.. Darrell I think was his nane

Rating:

2.0

1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.

Rating: