Customer Reviews for U-Haul Moving & Storage at Texas Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Texas Ave
Clay H. on
Excellent experience.
Henry B. on
I called your direct number to check costs for my needs. I was told if I dropped the trailer off in Yuba City Ca., that I would be able to re t the trailer for 66 dollars instead of the normal 82 dollar fee. That didn't happen, had to pay the total of 88 dollars and of course no one at either location-College Station nor Yuba City could do anything about adjusting this cost. So I was disappointed but what else could I do, I needed a trailer and had to pay your price not what the technician on the phone told and explained to me. So you enjoy the extra 15 bucks! Other than that, everywent alright for my trip. Thanks for maintaining your equipment as well as this piece was maintained. Respectfully, Henry Brow.
Richard T. on
Well the agents at your location were absolutely wonderful people, I think it was very disgusting but they are not allowed to even help you hook up a trailer or dolly which is what I rented without wanting to charge an extra $20. I went ahead and hooked it up myself even though I had never done it before and just hoped it was done correctly. As I said it’s not your employees fault at all they were following rules but I think even though you’re in it to make money and I understand I would never recommend someone else renting from you if you were not the only game in town !
Remy B. on
Everything was quick, easy, and simple. online check out process for returning items after hours was easy to follow.
HOWARD F. on
Great staff
Steve C. on
The attendant was not knowledgeable and the two people ahead of me in line both left without satisfaction. I told them to go to the TX & University location. My app indicated the wrong area for my vehicle which I found behind the building after exhaustive searching with no assurance.
Suzanne T. on
The young man who hooked up the 6x12 trailer did not tighten the lock down nut on the ball. The fully loaded trailer came off of the hitch. It could have been a disaster. The only thing that saved the trailer and my suv were the safety chains.
Helen M. on
None
Caitlin C. on
Not professional
Becky W. on
The older gray haired guy was rude and no help to my problems
James R. on
Workers were very nice and friendly. Service was very fast and so was the return. I will always use them.
Sid H. on
Great service. Easy in and out.
Radu S. on
Terrible, crooked behavior.
Stephen T. on
I scheduled to have a 17ft van and when I went to pick it up they did not have a 17ft or a 20ft so I had to use a 15ft which was not big enough. They did not apologize or offer a discount or anything. The whole point of scheduling is to make sure it is there when you need it and on this they failed.
Norma P. on
I have used this location for many years and continue to return due to the friendly, courteous and very helpful staff.
Kyle G. on
Inattentive staff. Poorly maintained equipment. Transmission was rough at best, stuttering when trying to downshift in tow/haul. Truck wreaked of smoke because the ashtray was full when I picked it up. Honestly, two seconds to empty an ashtray and the experience for your customers is better. It was an in-town move so I wasn't expecting much because those are usually your worst trucks but that was one of the roughest I have rented from uhaul.
Charles S. on
Great service
William S. on
Great customer service!
Susan G. on
The staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.
Maria V. on
Make the drop off the same location as the pick-up. Thank you.
Ricky S. on
Thanks for the storage service. It met our needs very well.
karolyn s. on
the phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.
Robert K. on
Very busy facility but employees handled extremely well
oleta s. on
Very busy facility during certain times more help needs to be hired.
Rene M. on
Great job..thanks for all your help...
Pat M. on
Poor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.
Shauniese W. on
.
Julie F. on
Would definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.
Ann N. on
I had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.
Joann m. on
With the amount of work load they have , I found customer service to be very professional and attentive to our needs.
Ken B. on
Your employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.
Brenda H. on
The service was great and the process didn’t take to long to purchase a storage
Lee Anne P. on
This location has a great team and facility. Helped us with a truck for our move and storage.
Tony C. on
Very good experience from start to finish.
Dave H. on
Very helpful and accommodating
Tony C. on
Very helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.
Felip N. on
Had a long wait but service was great
Jonathan J. on
If reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.
jana s. on
From Lubbock to College Station, our move was seamless.
virginia m. on
very good, clean facility and was very secure
Timothy S. on
Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.
shay y. on
Thank you
Jeanette J. on
We rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!
Edward F. on
Manager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.
virginia m. on
just what we needed, plenty of room for moving around a trailor
brandon j. on
The staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.
JIM R. on
Staff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.
Julie F. on
The experience of picking up our U-Haul and then renting a storage unit couldn’t of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it
Anysha D. on
The water fountain was never cold.
Vickie H. on
Employees were very helpful and friendly.
Bob W. on
Professional people and a very nice facility.
Adam E. on
You could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.
Terri S. on
All my storage needs were met
GREG N. on
I've used several storage units around town but this specific location is by far the best!
Susan G. on
All of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.
Philip M. on
The process could use some speed to it
catherine M. on
Great
ESTHER M. on
The only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.
JIM R. on
Staff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.
Henry K. on
Friendly, organized, and helpful. Would highly recommend to anyone coming to CS.
Jody R. on
The staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.
Tom H. on
Professional and helpful
PHILLIP S. on
I needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!😊
Tom H. on
Computers were very slow good 45 minutes to complete the paperwork. Too long just to check in.
biki b. on
I like. Thanks
MIKE F. on
Everyone seems to want to help all the time witch is nice.
Samantha R. on
Everyone on the staff was incredible. Josh and nick truly know customer service!
KIM T. on
Will Smith helped me and was so helpful and very professional. He is a great employee.
Steven H. on
Great experience. Great customer service.
SANDRA DELORES B. on
Great customer service. Easy in-Easy out!
sandy c. on
Y'all were incredible
Samuel W. on
Very convenient location and friendly staff.
Luis T. on
It can be super packed so try to organize the equipment better.
martha h. on
It was all good
Britt B. on
Worked well
Jerry W. on
Access to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.
Cindi V. on
Great experience!
Elizabeth R. on
It an excellent location
STACEY F. on
The staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.
TAMMIE N. on
The manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!
Joel H. on
The Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.
Mary M. on
We were very impressed with the U-Haul facility.
KATHY G. on
Customer service was top notch!!
Lisha P. on
Would use this location again!
Stephanie F. on
Nice place