I asked for 1 day rental. When I brought trailer back next day before 24 hours I was double charged. 3 different people did the rental contract and one of them set the return time 6 hours from rental time.
BRUCE HCustomer Reviews for U-Haul Moving & Storage at Texas Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a little difficult to find the drop off location even though there was signage. The location was open until 8 pm on Friday which was very helpful. The staff was very helpful and checked the trailer in quickly and sent an email within 10 minutes after drop off.
JONETA LIf you have ever experienced “moving out weekend” in a major college town you know how busy and chaotic things can be. The employees at the U-Haul store were cool and smooth under pressure. My rental experience was easy, quick and painless.
DOUGLAS CIntially the location we had a reservation for told us the trailers were all gone even after having reservations for weeks and had checked in earlier that day. Frustration set in and ended up at another location where we ended up getting our trailer. Heidi on the phone at the same time was great helping while in line at second location. Only one person helping with many customer did a great job.
Austin FI think you overcharge for fuel. I traveled 30miles. When billed the final receipt I was charged $23 additional for fuel. There's absolutely no way I used that much fuel on a 30 mile trip. The markings you put on paper are not accurate.
DUSTIN HPicking up was efficient. The team inside was not professional. General Manager was very distracted with the jokes and talking about inventoring the store while she was working with me. One of the woman had a vocal opinion about the amount of blankets ordered. It was not a professional experience. However, they did get the job done.
Thomas JConsola was amazing and so was Joey
SKYLER SReally easy process. Full disclosure, I work for another car/truck rental company that isn’t in the College Station market. I wish our process was that simple and I love how nicely you “forced” me into coverage. I will be back as a customer the next year when I have to move my daughter’s stuff again. Gig’em!
JUAN GFriendly staff and very helpful.
MARY TGig’em
JOHN SThe trailer wasn’t ready to go when I arrived at my designated pick up time.
Dean SI was satisfied with everything.
KIMMIE DKeep up the good work
ROBERT CReps were very busy, but helpful and friendly. Thank you for a good experience!
Anthony QEmployees were excellent!!!
HEIDI HThe staff were great!
PAMELA SThe 12 x 6 cargo trailer leaked at the back door and damaged some boxes. The attendant said he would investigate the issue for the next rental. No concern for my water damaged property.
RANDALL SEverything was great
JOHN SHad a scheduled pickup time of 10:00 AM, the check in for getting the truck was a massive line. Waited an hour to get a truck which but us an hour behind for the day of the move. The employees were great inside and outside, and equipment was great. The check in process needs to be improved, each person at the desk with only one employee took about 15 minutes each. Not sure what was going on that day but it was not fun for anybody.
Leslie LStaff was great!
Patrick B | First ImpressionsParking at the loading docks can become inadequate when employees and customers who are only conducting office-related business take needed parking at the docks.
MICHAEL T | Overall ExperienceHave rented from and pickup here before we have Student living in college station.
ALFRED BThey forced me to rent for 4 days when I needed two. Cost $2200 when it should have cost half that. Rip off if you ask me, but I needed to tow a car so I had to pay.
MARK KMy only complaint is about handicapped parking. Each handicap cap parking space had a uhaul trailer in it. I am handicapped, it was exhausting getting to the entrance.
RAYMOND HBetter the wiring mounting
Jeffrey SI was really impressed with UHaul’s operations
ROBERT CIt the best storage
JOE Z | First ImpressionsI dropped off after hours and use the digital check-in. This was a terrific option and was relatively easy to use.
JAMES VAbsolutely recommend these folks. The location is easy to get to and the personnel working there are very friendly.
ROBERT CI was stuck with this truck by force due to y'all losing track of it. It was not showing that I actively had this truck. I wasn't able to drop it off at my desired destination where I also had a reservation for a storage room. I had to drag this truck around with me while moving. And tall charge me for it. I tried dropping off this thru k the DAY AFTER I rented it. Thus us NOT OK. THEY SAID THEY WOULD COMPENSATE ME FOR IT BUT CHARGE ME INSTEAD!!!!!!! STRESSFUL ESPECIALLY FOR SOMEONE WITH MENTAL HEALTH DISORDER.
Erik RMet me outside to remove trailer and we’re friendly. Quick and smooth process
Nathan LBetter signage when entering from the street. My GPS took me to the truck repair UHaul building (next door to the rental UHaul building). Those guys were busy but did point me in the right direction.
DAVID HReturns were backed up. Poor communication. Trailer was unhitched with nothing said to us. We were blocked in by our trailer and one in front of us. No one helped move either for us to get out so we had to find a way to maneuver around them.
ruben GComputer system was incredibly slow.
DIRK MAmazing experience!!
William SDid all my check in in the parking lot in 10 minutes- gone
WAYNE FI really enjoyed my experience. The staff was very friendly and helpful along with the comfort of me being able to use the unit at anytime!
DEVIN J | Overall ExperienceThere is no dedicated parking, pickup, or drop off areas. They are all in same area being convoluted creating chaos while it was busy during drop off.
ROBERT CI returned equipment now I’m being charged for equipment when it was returned. I will be seeking legal action
david SU-Haul saved me in a bad situation. Thank you!!!
SALEM J | First ImpressionsYou need to give your wonderful staff new computer systems! Everytime I go into rent they struggle with your system!! Bad for them and your customers to have to wait!!!
SUSAN T | Overall ExperienceAll good, the staff was organized and efficient. I was in and out in no time
WILLIAM TStaff who met us was professional and helpful.
EDWARD BMicheal was great, would definitely recommend.
Tyson CYou should train your employees to be patient! The Black lady who was working on the morning of May 18th (Sunday) was extremely rude. As someone who had never driven a U-Haul before, I didn’t know how to start it. Instead of helping, the rude lady kept telling me, “It’s the same as driving your car,” without explaining how to shift the gear—which is totally different from my car. She even intimidated me by suggesting I should get out of the U-Haul just because I didn’t know how to drive a car which I found insulting as I have a driver license. It’s a really awful experience which shouldn’t happen.
XIAONA CI told everyone that the AC was not working. They simulated to have fixed it, so I took the truck. They told me if it didn't work I should tell the staff at my destination. So I did, and they told me that it was not their problem because only the origin facility had control over the account. I drove 4 hours with a 100 degrees on a truck that pushed hot air though the vents when turning on the AC. Read all the suggestions online and in the app, nothing worked.
JOSE Mbeef up the computer system. I had to wait 30 minutes at the counter and I was not the only one waiting for a slow computer system. employees did all that they could do and were very professional.
Jesse PRental went well
TERRELL SMy only issue is that the price of the storage unit went up drastically over the three years I rented it out. It was becoming unaffordable.
Adebusola A | Overall ExperienceEverything from start to finish ran smoothly. Excellent service and people, wonderful equipment. Easy to connect, load/unload, and smooth hauling. Excellent selection of equipment, so you can get just what you need. Finally, well integrated and numerous services available.
Douglas BEverything worked perfect. No problems...good software...great e-commerce.
LARRY PFirst I want to start by saying that this location and the people working there were great…HOWEVER…the 501 Texas Ave location had the rudest worker and didn’t want to help us even though our reservation sent us to them.
COLE HThe young man that helped us at this location was excellent. He knew what he was doing and got us checked in, hooked up, and on the road quickly.
JULIE RComputer kept crashing for over an hour trying to get checked out. Very frustrating as a client and as the U-Haul person helping me.
STEPHAN BNothing everything was clean & maintained in excellent condition. The staff is amazing, very kind & polite. Never once annoyed with the million questions I had. That whole team deserves a raise.
VERONICA BStaff was very professional
ALBERT R | Overall ExperienceGreat service!
ROBERT CAll good
RODNEY PNo dollies available...have dollies
MICHAEL LI have used this location many times, the employees are always very polite and professional
TED DDo Not Use This Location!!!! Corporate should come observe this shit-show and take over management immediately!!! May 2, 2025 - 2:30pm Pick-Up: I Reserved online and completed everything prior hoping to expedite pick-up. Alec H was very helpful/respectful but experienced endless computer delays trying to complete the paperwork/contract. Took at least 45 minutes. May 3, 2025 - 11:20 am - Drop-Off: Alec H disconnected the trailer and attempted to complete the check-in process on his phone. It was trying to charge more/different amounts than the day before, and after a few minutes went inside to get with his manager - Jennifer L. He returned with the same story and trying to get me to accept the additional charges even though the return was hours inside the 24 hour rental. He took me inside to Jennifer (who was operating one of the check-in registers) and she was very polite and helpful but could not figure it out (and the waiting area was full with customers trying to get their rentals). After a few minutes I agreed to her trying to figure it out later and call me Monday. She could not send me a receipt but did mark the time on my (OUT) Equipment Contract along with her business card. Sunday, May 4, 2025 - 6:16 am I received an email receipt showing the In-Town Return (In) with the correct amount. I will watch my accounts to make sure no additional charges show up.
Michael SHire more people
JAMES CVery good customer service by the staff. Everyone was very friendly and upbeat! Thank you, UHaul!
FRANCENE LVery friendly staff
ALBERT R | First ImpressionsI’m very pleased with your work and dedication, thanks
Bobby L | Overall ExperienceLots of moisture in the storage building. Several peaces of furniture were covered in mold.
Jordan R | Overall ExperienceWhen I went in the uhaul the 10x10 storage that I was renting was 159 dollars what I was paying until it went up to 169 and I was late a couple of times and paid 189 and extra 15 dollar charge but the storage price saying one thing and I'm getting charged another the 169 I'm not pleased and will take it up with cooperate
dannette o | Overall Experienceother than the continually raising of rates it was fine
Dave H | Overall ExperienceSeemed lack of physical help for the poor 2 young men working. They were crazy busy and very helpful I hope their wages reflect their hard work!!
Samantha M | Online Move InI ordered a 10’x10’ climate controlled space I got two 5’ x 10’ space instead they weren’t even next to each other. I tried to call someone no answer. I left voicemail. No answer. I sent an email. No answer. Text message. No answer. Nobody help me out as soon as I found out. I removed my stuff and canceled. I got ripped off.
Glenn F | Overall ExperienceThe staff that work there should not be parking in the spots used for the customers near the loading and unloading docks since there are only 6 parking spaces available
Cecile L | First ImpressionsThe staff was friendly, knowledgeable, helpful and took care of my every need. I would definitely recommend and rent again!!
erika a | Overall ExperienceSomeone broke into my unit. Someone that worked there. I locked the door when I left, even tugged on it twice. Then a week later I get a call from the cleaning lady that my unit was open. BS! The manager claims there isn’t a master key but that is a lie. There definitely is, that’s why you have me use YOUR lock. My Canvas was stolen and my camera stand, not sure what else but that canvas was special to me. I am just upset that someone went through my stuff and the manager lied!
Jessica L | Overall ExperienceExcellent service in our time of need! We needed an immediate place to store some items and were able to do so on the same day.
AMY G | Overall ExperienceMy lock on my storage was never fixed when I talked to the front desk people the day I moved in. On top of that the constant up in price every few months wasn’t worth it.
kayla c | Overall ExperienceVery pleasant, friendly, fast customer experience!
Deedee D | First ImpressionsJennifer was amazing. She helped me get my Uhaul and made arrangements for my storage. I will continue using this facility if storage is needed in years to come. Thank you for your help and effortless support in ensuring my move is smooth.
DARVIS W | First ImpressionsDon’t know why but there is always a really bad smell just past the elevators, that is overwhelming! Other than that it is very clean!
Cathleen B | Overall Experiencethe security here has impressed us that we have rented a 2nd unit for our long term use. the cost is the only thing that might be an issue for long term tho.
Henry D | Overall ExperienceHad my storage for over 5 years and very happy that it was always pristine. Thank you for keeping it clean. I also want to thank the young man who was nice enough to help me tie down a big picture to the top my vehicle. It made it home safe.
MARIA G | Overall ExperienceHave used storage units at this location multiple times over the years and have always been very pleased! Clean, well maintained facility!
Cheryll G | Overall ExperienceThe staff are happy people, very helpful, and go out of their way to find solutions.
Peggy W | Overall ExperienceIt often smelled horrible. The doors were frequently broken and wouldn’t open, including both the sliding doors and the standard door. This often lasted days at a time. The staff frequently parked the returned trucks ready for cleaning in the way of cars needing to leave the lot. They blocked the exit. The AC was often inadequate in the summer.
JEAN B | Overall ExperienceAll good will rent again if needed
Stephen j | Overall ExperienceI rented a unit at this location for about 18 months. There has been several changes in management and employees during my occupation of the unit. It is unsettling to see new faces every few months or so at the place where I'm storing my belongings. The facility is good, but the employees changed so much that it made me uncomfortable so I moved out.
david h | Overall ExperienceEasy to rent online and close out on a Sunday.
Patricia F | Overall Experience.
Gabriel B | Overall ExperienceExcellent and friendly customer service!
shannon l | Overall ExperienceReally appreciate the helpful representatives who got us in to a unit perfect for the amount of time needed. Thank you!!
shannon l | First ImpressionsThe monthly rent was reasonable. The storage unit was clean and accessible. The staff was friendly and willing to help.
Mahmoud F | Overall ExperienceOver things were good. The air is kept high enough that anything elastic I had is now damaged. The major issue I had is the lack of parking at Uhaul. I loaded up on a saturday morning, Friday night, and Wednesday evening and because of the lack of parking everyone parks in the loading zones which makes it impossible to move in and out of storage. The people that park there are renting trucks and there all day and the ramp that is provided has a drainage spout and isn't wide enough to move anything. Uhaul should prohibit people from parking in the loading zones.
ASHTON H | Overall ExperienceCeleise was very sweet and helpful!
Shelby W | First ImpressionsCeleise was super helpful and resolved my issue quickly, even though it was moe complicated than it should've been.
Amanda J | First ImpressionsThe parking lot area has nails and other things that can pop tires, they really need to maintain that better. Also, one of the employees was very dangerous when bringing truck/van rentals around the lot. He would accelerate and stop extremely fast, to the point where you could actually hear and see the truck sliding/skidding on the asphalt. This was a very dangerous environment for all present, and the other employees only said “I hate it when he does that”
Daniel S | Online Move InI did have some wet items that had to be thrown out due to a leak I guess. I had to throw away 2 comforters and 3 bed sheets. I hope no one else had to experience that
LAKITA M | Overall ExperienceThere was apparently water flooding at one point at the UHaul units location because some of my bookcase shelves has obsorbed water and were no longer usable. I was unaware of the water damage. Overall though...I appreciate the great service from staff at that location!
Niles M | Overall ExperienceVery helpful in all aspects of the process.
Kyle K | Overall ExperienceCeleise was excellent. She resolved a billing issue even though it was after hours. Her employees were attentive and polite in person. My CHIEF COMPLAINT however is that every time I call this location, I have to be on hold for over 30 minutes. That is unacceptable. I don't understand how anyone would treat potential customers this way. They don't even ask if they can put you on hold - they just do it. Luckily, after my 30-minute wait, I got Celeise who helped me my reservation and later with a billing issue. She kept me from just going to another storage location.
soledad v | First ImpressionsThe online check in did not work; when I tried to use the keypad to get in with the provided code, it said "not checked in" on the screen, resulting in me having to wait until the morning when the office is open to access my unit. I still had a 6 hour leg of my drive to do last night, and I had to stay overnight in order to drop my belongings off.
Samantha D | Online Move InThe price for storage here is astronomical when compared to others. I moved to another facility that is brand new climate controlled with better access, cleaner facilities, with way better customer service. The 10x15’ unit at the new facility is $81 a month compared to your $215 a month crap. There has been rotting food in one of the storage rooms in your facility for years, the smell has only gotten worse and you all have failed to locate and remedy the problem. The fact that the monthly storage rate has more than double while the facility and staff has gone downhill is utterly reprehensible.
William S | Overall ExperienceMrs.C the manager is beyond amazing.
mykeyah w | First ImpressionsJon W was extremely helpful, patient, and polite with me and other customers.
Miles F | First ImpressionsThank you for having me there for five years. I appreciate it.
Valarie C | Overall ExperienceFriendly and professional staff.
Mahmoud F | First ImpressionsLove, love, love the new GM. I got behind on my unit when I lost my job out of state and she was willing to work with me to get it paid off. Celise has great customer service skills.
Jennifer R | Overall ExperienceThe manager, Celeise Caryl, was extremely helpful. She was a delight to work with, and our specific needs were met. We were very satisfied with the service Celeise provided. The reason we needed the storage unit and truck was because my brother living in College Station had suddenly passed away, and we needed to empty his house and bring his possessions back to New Jersey. Jeanne and Bill Yancey, Ringoes, New Jersey
Jeanne Y | First ImpressionsI had a unit at this location for almost two years, the staff were cooperative, respectful and did their job great at this location. Celeise Caryl was the staff member who ultimately checked me out and closed out my unit. She was very kind and polite and made the process seamless. I'd highly recommend any friends or family in college station looking for a storage unit to reach out and contact her for assistance.
William W | Overall ExperienceU-Haul storage place was an excellent experience! Will be using again!
Brandon N | Overall ExperienceVery easy to book and access. The employees are always most helpful.
Mary K | Overall ExperienceGreat moving and storage company
stone g | Overall ExperienceI first stopped at the other location and spoke to Bree. There were no available units available in the size I needed. She found the right sized unit at this location and sent me to see Brody. Brody helped complete the paperwork quickly and then showed me the units and how to use the access card system. I immediately moved several boxes I had in my car into the unit and found the building very clean and easy to access my units. After hunting for a unit at several other companies I grew frustrated but U-Haul made getting a unit painless. Thank you!
jeff k | First ImpressionsEverything was good with the storage. The only thing I can say is that the staff would say that the GM would call or do certain things but never relay the messages to her. Luckily, I was able to speak with Celeise and she helped me out immediately. She is kind and always willing to help out. She solved my issues with no problem.
Erica M | Overall Experiencenot enough carts to move your stuff in and out if you have a storage unit you have to wait for carts. employees mad because i felt i should be able to use three carts how was i supposed to know that a storage place this big only had three moving carts. cleaning crew standing around being look a lous like they looking for something to steal and why is it only one elevator. ? also how can you take the price up after 30 days are you guys trying to make money off sealing storage units at a auction ?
DEMETRIUS G | Overall ExperienceOnly problem I have is the storage is over priced
Sammy J | Overall ExperienceThe complimentary carts are a GOD SEND. The staff are also very nice and accommodating. They do a great job answering questions and going the extra mile to make sure that your needs at met.
David M | Online Move InThis particular place has always been helpful and cheery. I have rented several trucks, trailers, and recently a 10x19 storage only to find out it was to small. They immediately helped me find a size larger. I have been exceptionally impressed with the cleanliness and the fact I have not seen vermin running around.
Peggy W | First ImpressionsI rented out storage unit and I wasn’t done using it yes it was empty but I’m over road truck driver shouldn’t matter when I’m paying it
Mathew A | Overall ExperienceAlways great attitude and customer service whomever was in the office. Always willing to help.
Consuela J | Overall ExperienceU were just great!!!!¡
connie h | Overall ExperienceRebecca is an outstanding brand ambassador for U-Haul! Keep up the good work!
Dawid P | Overall ExperienceGreat 👍🏻
Ashley M | Online Move InOnly comment I have is when I told the associate my storage was missing a bolt on the lock they never batted an eye or made any arrangements to fix. Just ignored that.
kayla c | First ImpressionsNot sure if this is normal, but I got some bugs die in my bags. Otherwise everything else is great
Arwen C | Overall ExperienceLove being able to handle the whole thing online. I live out of town and was renting a unit for my college student. The process was so easy and convenient. Very nice facility!
April A | Overall ExperienceNice place
Jane P | Online Move InVery nice and friendly staff. Clean facility
james m | First ImpressionsDo not have the right store size I need. At the time that I needed it. But everything was OK.
Earl T | First ImpressionsWhen I came to pick up the keys after paying online there were several guys sitting around in the office. Nobody really spoke when I was standing there waiting and when I got my keys I had no idea where I was going in the building.. I had no idea you had to check in and enter from separate key pads.. and when I found out where it was it was actually right down from the office and I was confused why, with 4 guys standing around, they couldn’t show me where I needed to go and how I needed to get into the building. A storage is a storage but I probably wouldn’t use it again.
Jessica W | Overall ExperienceEveryone was very helpful. Thank you
JOLEE H | Overall ExperienceThe staff member who checked using was very professional and helpful.
JOHN M | First ImpressionsI have had a unit for 12+ yrs and over the last three years the facility has not been maintained but yet the price has increased multiple times. The carts are old and missing wheels which makes it difficult to get your things moved in and out out (sometimes you are having to wait for a cart). Several times I have tried to get in but the entire loading area was filled with UHAUL trucks and there was no place close to park and load (very frustrating).
CHARITY S | Overall ExperienceThank you 😊
Elizabeth R | Overall ExperienceI did not get a receipt for 2752. This is for unit 2740. Can someone please send me a receipt to lesliejo@verizon.net? I am so grateful I was able to get 2 units so close together. Thank you!
Leslie J | Overall ExperienceU-Haul is the best for moving & storage needs. With the exception of having enough staff fully capable of quickly processing clients needs when the client is in a hurry (and I was). The ability for all businesses to remain fully staffed with energetic, friendly staff is clearly a nationwide problem that has affected all businesses. On my last visit, it was the client that kept adding on question after question that affected my experience and not the local staff. I'm always grateful for U-Haul, especially in College Station!
Gracie L | Overall ExperienceThere were plenty of carts for the uhaul customers to use in moving in their things in the storage facility. The storage facility was equipped with the restrooms and it was very clean. I would highly recommend using uhaul storage for storing you things. I also used uhaul to rent their truck and cargo van in the past and the people there was very nice they always got me what I needed. The price was great.
Tamara S | First ImpressionsGood business
Sheryl M | First ImpressionsRebecca was particularly helpful in matching what we needed for storage to what was available. She went above and beyond with her customer service. We are very grateful and will highly recommend your U-Haul facility. Thank you
Wendy Q | First ImpressionsOther guy who was taking my payment was rude and very unprofessional. I was axing him different questions about the U-Haul parts about moving them closer to the door, where it would be easier for me to access it since I had a few of them to load, and he was very nonchalant with a I don’t care attitude and also I was explaining something to him and he got up and walking away and out the door at the same time. Why I’m talking that is very unprofessional. But the manager was great. He did a excellent job. Thanks, Robert
Temone S | Overall ExperienceSo professional and helpful!!
Theresa C | Overall ExperienceMy experience was wonderful. Thank you all so much.
Tracy D | Overall ExperienceYour assistant Mgr. That was at the Texas ave Brainna great customer care every time I needed help and another young man helped us with a heavy object . U need more Customer service like these too employees thank you.😊👍👍
Michael D | Overall ExperienceThe place of business with U haul was excellent
LaShondra S | Overall ExperienceThe facility itself was clean and well kept with the exception of a large pile of various items in the second-hand section near the storage unit entrance. Overall, the staff was helpful and friendly, but one particular older gentleman seemed to be utterly disinterested in helping us at the counter when we came in. We stood at the desk for 30-60sec waiting for him to acknowledge us as he sat literally right across from us.
COLLIN C | Overall ExperienceI was very satisfied with the service
sharon g | First ImpressionsLong Time Customer - Facility is well maintained and access (loading dock and elevator) made transferring goods easy. Used two climate controlled units and goods remained in great condition. Will use again when possible.
MoCreek L | Overall ExperienceBriana the assist.Mgr went above and beyound help for us. We came 4 hours to get to this u-haul & storage ..She even had lots of smiles. Ty much.👍👍👍👍☺🌻
Michael D | First ImpressionsStorage area was clean and always well lit. Carts were numerous and well maintained. The staff was always busy, but handled each customer politely.
CRAIG M | Overall ExperienceThe staff is EXTREMELY rude, we reserved a trailer at one location and the week of we get a call from a VERY RUDE girl that we had to go out of our way to another location that tacked on an additional 45 minutes to an already 7 hour trip, she was argumentative and rude, I asked to speak to a supervisor and she said she was the supervisor. Y’all may seriously want to reevaluate your staff and lack of customer service, we also received a bill for an additional month of rent and we don’t even have stuff there, we paid everything that day we moved out, HORRIBLE HORRIBLE HORRIBLE place to use, they should just shut down it’s so bad and has been for years!
Samantha M | Overall ExperienceOnline system wasn’t working had to call. Then had to give information over the phone and input the same information after I got a text about checking in. Got to the building and code didn’t work. Went inside for help and they couldn’t figure it out so after almost 45 minutes of attempting they let us in with a key (which I asked them to do in the beginning and stated I would still wait around while they tried to figure it out). Now 2 days later, time wasted waiting around to get in, truck returned late because we couldn’t get in and still no access to our belongings. Not a good experience at all.
Alexis c | Online Move InTooo much we lost all our stuff
JANICE B | Overall ExperienceI told them I was moving out and was still charged
Kimari J | Overall ExperienceExperience was nice
Tracy D | First ImpressionsI forgot to pay. So a couple days later I paid, the next day (24hrs later) my unit was still locked. I drove up from Houston to get stuff. I called the after-hours line "sorry" was his response. Bad customer service... Very uncool.
JACOB P | Overall ExperienceUnit was way smaller than expected had to leave some furniture behind
Oneshia R | Online Move InThank you guys!!!
erika a | First ImpressionsI met Thelma and Claudia when I moved into my unit. They are so friendly and professional. They keep the facility in great shape. Especially the restrooms. So clean! Keep up the great customer service.
Amanda B | Online Move InThe staff member that initially waited on me was rude. He did not explain things clearly as I had not done this type of transaction before . I had a lot of questions. He did not understand the meaning of patience. He neglected to explain how to access the building with the key pads until I went back and asked for him to show me how. He did not offer to sell or give me a lock. Then he moved on to the next customer before he was finished with me. I had to get another person to assist me. Overall I think he needs some training on how to work in customer service. BTW he was texting some girl on his phone (I saw her picture).
Lori M | First ImpressionsLimited customer parking spaces were being used as temporary parking for U-Haul vehicles and this made accessing the sales office and the storage facility frustrating on a good day and really annoying in the Texas heat..
Robert L | First ImpressionsThere is very little climate control in the climate controlled units. It was over 85-90degrees I realized after I paid. I didn’t even use my unit because it was too hot…intolerable especially with my health conditions (heat causes me hives). Also there was very little parking and the parking was very difficult to get to. I paid for a month of climate controlled storage I could not use! I tried to go back to the office the same day I rented to ask for a refund but the air conditioning was out so they had the doors open! It was over 100 degrees outside! There was a line & I could not wait in the heat due to my health conditions so I left. Then when I went to check out of the unit I was told I had to go up to the unit, get the lock off and bring it to the desk even though when I rented the unit the lock was already on the unit door!
Katherine M | Overall ExperienceSo… The staff and normal operations at this you all are fine; They were respectful and diligent, but they have been given an impossible job to do, the site is newer and has good amenities, but the site needs to hire about six to ten times as many employees to handle the move in season at Texas A&M, this is a predictable flood/tsunami of incoming business, and the business should definitely hire at least six more full-time agents for move-in time. The site and all the sites around it were covered in trailers trucks etc…Literally hundreds of trailers and trucks parked in every conceivable place in every direction… and it was almost impossible to move vehicles in or out, this is really not the fault Of the manager or staff working there, they did all they could, but whoever oversees staffing this site next to Texas A&M University definitely needs to rethink their staffing idea for the arrival of the students for the school year at a university with 66,000 students! Pretty inexcusable, really! On a sidenote, the flood of business meant that I could not return my truck to the site for my storage facility was, but had to drive 40 minutes to a small town in the country to turn my truck in..
Paul Y | First ImpressionsPlace was Great . Dock access becomes very difficult during peak busy times as during College move ins . Facilities could use a better design where entry drive does not block dock access . It would mean redesign for future facilities but planning is easy .
Bradley S | Overall ExperienceWe checked in online, but our code didn’t work. We were there right at closing and were fortunately able to get assistance from an employee that was leaving and shared his code. Additionally, there was no lock in the unit, so we had to go purchase our own.
Chari M | Online Move InNeeds better direction for loading and unloading people were just sitting in parking spots. But other than that it was a good experience. If I need to come back I will definitely be there and have family and friends come also.
STACY W | Overall ExperienceGreat
marcus w | First ImpressionsNot happy with how I was treated I'd like to be contacted by the manager immediately 361-217-8891 comments were made to me and my family and I'm very upset with how we were treated not only that when I was ready to leave I was treated with disrespectful comments and I was embarrassed while other customers were in the office
KAYLA S | Overall ExperienceOnly thing better would be the climate control was slightly kept cooler. In Texas it was still "hot" paying for climate control on 2nd floor
barry s | Overall ExperienceThey were very friendly and helpful.
Rhonda M | First ImpressionsI gave excellent due to the convenience hours and all my belongings are in a good condition that’s what matters most for me and for having air condition. the employees were very helpful all the time. thank you for keeping my belongings secured and I finally found my home after so many months. Thanks and I will see you around.
Nigel L | Overall ExperienceThis establishment is professional, friendly and accommodating.
James R | First ImpressionsUhaul is always the worst. I booked at 26 and confirmed: then I was calluses and said I had to go to another facility so I agreed. Then called because there was no 26 and I had to have a 17. Then at pickup wait took forever because your people are slow. Then there was a stack of 20 footers a available. Why was I not offered one of these at booking? So I switched to the 20 but they could not print out another rental document so I left with the wrong rental doc, the whole Uhaul system is horrible.
Rick V | First ImpressionsLogistically terrible location, employees parking in loading docks, regular cars in areas reserved for trucks etc. I also wouldn’t recommend this location if you are looking for an empathetic manager. The other staff were friendly and helpful.
Erin K | Overall ExperienceThe manager was efficient and very helpful with our move. I believe his name was Jason and was very polite and straightforward
Atwood W | First ImpressionsTerrible service. People don’t even know what storage units they have a available. Completely disorganized. I will never attempt to use uhaul for my storage needs again. And I Will tell every I can that uhaul is not the company to go with.
NICOLE D | First ImpressionsU-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.
claudia b | First ImpressionsThe staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.
Marcia Y | First ImpressionsWe made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.
Mitchell L | First ImpressionsGeneral manager is extremely helpful and does a great job
Robert K | Overall ExperienceExcellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.
Rafik L | First ImpressionsJustin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!
Esther M | First ImpressionsWe used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.
DARREN, L | Overall ExperienceI had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn’t know what I was talking about and didn’t care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they’re job and they cursed profusely. I will tell everyone this true story for the rest of my life
Loralie V | First ImpressionsThe storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along
Amy R | First ImpressionsThe staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.
Feridat A | First ImpressionsProfessional and helpful
quinasha t | First ImpressionsI didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly
Jim W | First ImpressionsThe reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.
Tammy T | Overall ExperienceSetting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.
ZoeAnn B | Online Move InThe staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. I highly recommend them!!
Kim G | Overall ExperienceThe staff was very friendly and professional 🥰
CASSANDRA B | First ImpressionsI do not speak or read Spanish. Please resend to me in English
Susan F | Overall Experiencestaff was amazing. Such a busy place and they were helpful and present.
LINDA K | Overall ExperienceCouldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.
Cornelius M | Online Move InIt gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.
Thomas P | Overall ExperienceThere were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!😁
Kim G | First ImpressionsFirst after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.
Tiffany K | Overall ExperienceRebecca, the GM was very responsive.
Michael A | First ImpressionsVery helpful and easy process. Thanks!
Juan P | Online Move InVery friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.
CARLA S | Overall ExperienceYesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler
Debbie S | Overall ExperienceStaff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?
Stephen B | First ImpressionsThe 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.
Richard T | Overall ExperienceWhen we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)
Austin L | Overall ExperienceThe reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1.5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.
MaryEllen S | First ImpressionsThere is too few staff during the rush hours making the wait time unpleasant.
Jadepan T | First ImpressionsThe slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.
Keith H | Online Move InThe access hours should be later on Sunday maybe until 11pm
VERONICA W | First ImpressionsI completed online registration to pick up my rental van from an unmanned facility but when I arrived at the facility, I was unable to pick up the truck. I called the customer service number but they were unable to resolve the problem. They sent me to another facility where I could get a vehicle but I lost about an hour and a half of time due to the problem.
John K | First ImpressionsThe General Manager and his associates were helpful.. Darrell I think was his nane
Rob C | First Impressions1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.
Diana T | First ImpressionsPickup was great but return was not. It’s been 6 days since return and still dealing with being charged when I was supposed to receive a credit.
Kristina G | Overall ExperienceStaff is absolutely EXCELLENT!
Kelly P | Overall ExperienceSecure and clean friendly facility.
Dennis M | Overall ExperienceExceptional place to rent a storage unit.
KAREN P | Overall ExperienceMy moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.
erika b | First ImpressionsThe staff was friendly and helpful.
DUSTIN M | First ImpressionsThis space was only used for four days I was charged for full month. WOULD NOT RECOMMEND this storage facility to anyone.
Joe P | Overall ExperienceThe most confusing experience with this facility ever. First they call and tell me the unit has been emptied and I hadn’t emptied it and they said rent was overdue but they have my card on file. They had the wrong unit in my name. I went to get my things out and again they had a lock on it for non payment ( remember they have my card on file). They had the lock again on the wrong unit. Finally able to get my things and I didn’t owe anything. I want nothing to do with this facility. The right hand doesn’t know what the left hand is doing.
linda p | Overall ExperienceA leak damaged some items in our storage unit (AC related). Your staff particularly Kristina and Tom were very helpful and friendly.
Patrick C | Overall ExperienceThe place was clean, well-lit and made it easy for us to place and remove items.
Carla A | Overall ExperienceManager Kristen and staff were excellent!
Anne B | Overall ExperienceThis option is very useful to deal with leases that to not aligb for move in and out dates. Very convenient.
Alan G | First ImpressionsGood friendly service!
bill r | Overall ExperienceThank you for making this such an easy process!
Stephane A | Online Move InMy experience with this provider was a good one, until I had to move out during the pandemic: for two days in a row, I was forced to have to be inside their store/customer service room and in their elevator with 3 of their employees who were not wearing face masks during the Texas Governor’s mask order for public places. It’s infuriating to me that I was paying them to endanger my life (I’m at risk of complications if I contract COVID-19) and the health/lives of other customers.
travis b | Overall ExperienceManager Kristina was professional and personal in her assistance and walked me over to show getting in to storage area. Even though it was busy inside and hot outside, she was cheerful and helpful. Justin offered me many options over the phone after listening to what I needed. Well done College Station U-Haul!
Anne B | First ImpressionsI first needed the storage when my daughters apartment was flooded. Staff was very understanding and provided all the assistance we needed to get the emergency taken care of.
Don R | Overall ExperienceNever had any issues. They were always willing to help and were always respectful and courteous.
HARVEY S | Overall ExperienceI waited almost an hour in line to try and get a storage unit I had reserved to find out they were not accepting card payments, so I had to pay and process it online. So I stood in line just to ask a question. The systems had shut down earlier that morning and they were having a difficult time. There also weren’t enough people working to handle the amount of people coming in. I don’t blame the employees, but I wish there was a better process that could’ve been put in place to make it more efficient.
Guilian M | First ImpressionsAfter my first attempt all was done beautifully .
CONSTANCE H | Overall ExperienceHad no issues the 4 1/2 years i had it. Everyone always helped when we were in a tough spot and made it convenient to have.
KRISTIN C | Overall ExperienceMe.Trevor Walker is an awesome employee. He was such great help!!
percilla r | First ImpressionsJust great and helpful.
connie h | First ImpressionsHad storage for 5 years. Everything was outstanding. Than you.
ROBERT B | Overall ExperienceNice not to be dumed down when having a hard time! Staff very helpful.
VERONIKA M | Overall ExperienceThank you for your help
Lee J | Overall ExperienceEmployees were always very helpful, patient and understanding..
alisa s | First ImpressionsAll was good
Tom D | Overall ExperienceN/A
Terrence S | Overall ExperienceIt was great. Thank you.
chelsea a | Overall ExperienceIf you want an answer, give enough room. I will say the only unfriendly staff person is Ms. Garcia, manager. The rest you need to know but obviously do not care if you will not take the info.
Pat M | Overall ExperienceGreat facility, parking is very cramped though, especially if more than two or three people are trying to access the storage facility.
Brazos H | Overall ExperienceIt was a huge blessing to have had the free month to store some of our things while moving into our new house. Had we needed an extra month we would have pd that, but no more. $85 a mo is too much.
jim a | Overall ExperienceI was not aware to call 24 hr service on my phone to check I had returned the truck and was charged 20 fee but had until the next day at 3pm to return. Better luck next time and the guy was rude
BRENDA H | First ImpressionsStaff was very friendly and went above and beyond to assist us.
Don R | First ImpressionsThe staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.
Susan G | Overall ExperienceThanks for the storage service. It met our needs very well.
Ricky S | Overall Experiencethe phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.
karolyn s | Overall ExperienceVery busy facility but employees handled extremely well
Robert K | Overall ExperienceVery busy facility during certain times more help needs to be hired.
oleta s | Overall ExperienceGreat job..thanks for all your help...
Rene M | Overall ExperiencePoor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.
Pat M | First Impressions.
Shauniese W | Overall ExperienceWould definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.
Julie F | Overall ExperienceI had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.
Ann N | Overall ExperienceWith the amount of work load they have , I found customer service to be very professional and attentive to our needs.
Joann m | First ImpressionsYour employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.
Ken B | First ImpressionsThe service was great and the process didn’t take to long to purchase a storage
BRENDA H | First ImpressionsThis location has a great team and facility. Helped us with a truck for our move and storage.
Lee A | Overall ExperienceVery good experience from start to finish.
Tony C | Overall ExperienceVery helpful and accommodating
Dave H | First ImpressionsVery helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.
Tony C | First ImpressionsHad a long wait but service was great
Felip N | First ImpressionsIf reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.
Jonathan J | First ImpressionsFrom Lubbock to College Station, our move was seamless.
jana s | First Impressionsvery good, clean facility and was very secure
virginia m | Overall ExperienceStaff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.
Timothy S | First ImpressionsThank you
shay y | Overall ExperienceWe rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!
Jeanette J | First ImpressionsManager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.
Edward F | First Impressionsjust what we needed, plenty of room for moving around a trailor
virginia m | First ImpressionsThe staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.
brandon j | First ImpressionsStaff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.
JIM R | Overall ExperienceThe experience of picking up our U-Haul and then renting a storage unit couldn’t of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it
Julie F | First ImpressionsThe water fountain was never cold.
Anysha D | Overall ExperienceEmployees were very helpful and friendly.
Vickie H | First ImpressionsProfessional people and a very nice facility.
Bob W | First ImpressionsYou could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.
Adam E | First ImpressionsAll my storage needs were met
Terri S | Overall ExperienceI've used several storage units around town but this specific location is by far the best!
GREG N | Overall ExperienceAll of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.
Susan G | First ImpressionsThe process could use some speed to it
Philip M | Overall ExperienceGreat
catherine M | Overall ExperienceThe only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.
ESTHER M | Overall ExperienceStaff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.
JIM R | First ImpressionsFriendly, organized, and helpful. Would highly recommend to anyone coming to CS.
Henry K | Overall ExperienceThe staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.
Jody R | Overall ExperienceProfessional and helpful
Tom H | Overall ExperienceI needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!😊
PHILLIP S | ReservationComputers were very slow good 45 minutes to complete the paperwork. Too long just to check in.
Tom H | ReservationI like. Thanks
biki b | Overall ExperienceEveryone seems to want to help all the time witch is nice.
MIKE F | ReservationEveryone on the staff was incredible. Josh and nick truly know customer service!
Samantha R | Overall ExperienceWill Smith helped me and was so helpful and very professional. He is a great employee.
KIM T | ReservationGreat experience. Great customer service.
Steven H | Overall ExperienceGreat customer service. Easy in-Easy out!
SANDRA D | ReservationY'all were incredible
sandy c | Overall ExperienceVery convenient location and friendly staff.
Samuel W | Overall ExperienceIt can be super packed so try to organize the equipment better.
Luis T | Overall ExperienceIt was all good
martha h | Overall ExperienceWorked well
Britt B | Overall ExperienceAccess to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.
Jerry W | Overall ExperienceGreat experience!
Cindi V | Overall ExperienceIt an excellent location
Elizabeth R | Overall ExperienceThe staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.
STACEY F | Overall ExperienceThe manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!
TAMMIE N | Overall ExperienceThe Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.
Joel H | Overall ExperienceWe were very impressed with the U-Haul facility.
Mary M | Overall ExperienceCustomer service was top notch!!
KATHY G | Overall ExperienceWould use this location again!
Lisha P | Overall ExperienceNice place
Stephanie F | Overall Experience