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SHANUBH D.Customer Reviews for U-Haul Moving & Storage at Texas Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.
DARREN, LORI O. | Overall ExperienceVery quick and professional service
DAVID C.Excellent service. The attendant was very helpful.
carolyn G.Do not take photos of customer's driver license. Take photo of customer and record the DL number, DOB, etc., but when you take a photo of the front and back of our DL, that opens us up to identity theft - those photos are on the clerk's cell phone now, and I have no control over where they go from there.
HENDLEY S.The people were great, especially the young fellow that checked me in!
DOUGLAS B.I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn’t know what I was talking about and didn’t care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they’re job and they cursed profusely. I will tell everyone this true story for the rest of my life
Lauren A. | First ImpressionsUn polite spanish girl and spanish guy who works there need to be fired unprofessional and rude people
Tracy C.Customer services was great!
DYLAN B.Very friendly and accepted the truck with open arms
CEDRIC P.MAKE SURE YOU SIGN OFF ON THE CUSTOMER WHEN ITEM IS RETURN. SO WHEN UHAL CANT FIND THE ITEM DONT BLAME THE CUSTOMER. AND ACCUSE CUSTOMER OF STILLLING THE TRAILER. (NOT RERURNING) BAD EXPERIANCE SMH
efrain D.Great job
ELI B.I returned the truck I was told to just leave truck and I would get the receipt through email it's been 2 days still no receipt I would recommend te personnel to give out receipt instead of saying just leave it I'll send you your receipt
MICHAEL C.The only thing is that I never got a receipt for my return like the gentleman told me I would.
WILLIAM B.We stored our items here for 2 years. Very well maintained and never an issue.
BETHANY P.Nothing team was awesome
LEONICIO T.Everything was as expected with my rental. No waiting with the on-line check-in process. Return was the same. Would rent from here again.
Darby T.I loved the Uhaul representatives that I interacted with. They were helpful, nice and polite. Update the equipment in time. I ordered a dolly and the website said it was available, but at the physical store, it was not.
tianyang Z.Expectations met
David P.The gentleman who completed my contract also made an effort to hook up my trailer in the fastest time I have ever seen....and I am frequent flier. Not all other employees there are capable of that.
GREGORY K.It was a great experience
KENNETH RAY P.When I got in the truck the service light was on and tire light was on.
EVALYN T.Ensure furniture pads are in in stock for rentals.
RYAN M.Everything went smoothly! We had a positive moving experience. Thank you.
DARYL H.Milage cost too high
MARC H.A+
THOMAS D.Friendly and helpful and had an overall great experience. You won't be disappointed! Last minute rental of a pickup truck for a quick job to haul a box spring. They are super helpful and aim to please.
MICHELE T.The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along
Amy R. | First ImpressionsThe trailer that I was guaranteed when making the reservation was not on site and Had not be returned yet. Manager Justin Grimes did make several attempts to contact renter about trailer but was unable to resolve the issue. He did offer me a much smaller trailer at a discount, that meant I had to make multiple trips instead of one. There was a $50 guarantee when I booked the trailer, I did not receive $50 yet. I did inquire with Mr Grimes about that as well. Thank you! Mike Nelson
Michael N.Treated very well while picking up trailer
Johnny G.The automated mobile phone check-in was too slow. Plus the system could not verify my identity based on my TX DL and photo submission and asked for my passport photo. I went inside for help, but the general manager, Justin Grimes, was a super asshole to me, implying that I did something wrong causing the automated system to not work. He also assumed that the system asked for my passport because I did not have a TX DL. He was seemingly surprised by the fact that I possessed a valid TX DL. At this point he rudely directed me to another associate who was extremely helpful. I also faced issues upon return of the vehicle, because a tire pressure warning did not allow me to take the mileage and fuel tank status picture together, preventing me from completing the mobile return. Again the aforementioned associate helped me out.
Ashesh P.Great service! Couldn't have been a more effortless experience, thank you guys!
NOLAN T.Get rid of Brea. She was rude, pushy, and lied to me 4+ times. I was hung up on and blame for trailer shortages. Brea threated to upcharge me and I refused. She then hung up on me. I called back and talked to another man, who was pleasant and was able to solve any issues quickly. Brea was loud to me when I dropped the trailer off. I still what to speak with the general manager to advise him of the poor customer service and rude dominating attitude I received from Brea.
CRAIG M.On top of their game!
MELANIE K.The rental process was ok but I requested a 4 day rental but was only reserved for 1 day and then only 3 days were scheduled after I brought this to the staff's attention. I have since returned the trailer but have not received any final bill.
HUGO G.The staff was extremely courteous, efficient, and helpful.
FRANCISCO V.Check out staff was too busy playing on phone and had to have another come out to help. Check out process is very tedious on the renter What if I didn't have a smart phone, just a simple flip?
SHANE W.Kevin was very friendly, personable and knowledgeable. He possesses a certain level of customer service that is almost impossible to find any more. Your organization and the world could certainly use more Kevins.
BRIAN R.Na
DEAN C.Thoroughly check the equipment that people are renting. We had 2 different size tires on ours and one tire ended up getting flat and we discovered a hole in tire. Had to put air in it and make it back to pickup place where roadside assistance had to put a new tire on.
TRACI W.We had a mess at this location! Our info was wrong even though our confirmation was correct! The customer service had no idea how to help us!! And 3 hours later, we left the parking lot of a 24:7 pick up without a truck!! Had to send all of our help home! Then the next day my husband and I had to load the truck all by ourselves with our 1 year old at home! Now, the front desk people did handle oir situation! And offered many things to make the situation better! So I applaud that!! But we shouldn't have been in the situation in the first place!
SHELBY LYNN D.Quick, efficient and cordial help.
Bob T.Helped me right away and made check in quick and painless! Huge thumbs up!!!
Paul C.Like the partial self check in. I tried to get a cargo van, just needed to move some stuff in-town and I don't have a truck. I wish y'all had more trucks and cargo vans available. I had to rent a small 10 foot box truck to move about 4 rented tables. No complaints, the box truck was the same base price and only 10 cents more per mile, but the cargo van would have worked great.
Gil H.The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.
Feridat A. | First ImpressionsBri did an awesome job with our Sunday rental of 26' box van.
William G.2 people waited on me. They were amazing HOWEVER the young boy waited on me first and helped me make a reservation. A manager (JG) belittled and humiliated the young boy in front of customers because the computer froze up. It was horrible! When the boy said something to JG he berated him. I felt sorry for the boy and it was very unprofessional. I left. The second guy that was helping me pick up the trailer the same computer froze on him also. It was not the young boys fault. NO ONE SHOULD BE TREATED THAT WAY. JG is not manager material. If he treated the boy that way in front of people just think how he is treated when no customers are there. I will Not go back there and I use that location a lot in the past 4 years. At least 2 times a year. Also in the past if I needed to bring the trailer back like an hour or 40 minutes past my time they always worked with me. This jerk charged me a second day. He is the face and uHAUL and he made uHAUL look bad‼ï¸.
JANET S.This place was awesome ! No complaints here !
JAMES M.The staff there were very polite and helpful.
James M.None
LINDA P.We have used this Uhaul location for years. Have two kids in college that have been moved multiple times over the years. We have rented various trailers and have never had problems in the process. I'm about to rent another trailer to complete the move that was started yesterday.
Don N.Professional and helpful
quinasha t. | First ImpressionsI didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly
Jim W. | First ImpressionsSetting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.
ZoeAnn B. | Online Move InThe staff was very friendly and professional 🥰
CASSANDRA B. | First ImpressionsCouldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.
Cornelius M. | Online Move InRebecca, the GM was very responsive.
Michael A. | First ImpressionsThe slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.
Keith H. | Online Move InThe access hours should be later on Sunday maybe until 11pm
VERONICA W. | First ImpressionsThe General Manager and his associates were helpful.. Darrell I think was his nane
rob B. | First ImpressionsMy moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.
erika b. | First ImpressionsJust great and helpful.
connie h. | First ImpressionsEmployees were always very helpful, patient and understanding..
alisa s. | First ImpressionsStaff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.
Timothy S. | First Impressions