Customer Reviews for U-Haul Moving & Storage at Texas Ave

6,273 reviews

2813 Texas Ave   College Station, TX 77840

(979) 696-5111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(979) 696-5111

2813 Texas Ave
College Station, TX 77840

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bao T. 
Rating:
4.0

Customer did not leave a comment.

Jennifer P. 
Rating:
2.0

It was great except for returning the uhaul placed me at a location 40 minutes from where i was moving into, so it was frustrating to have to wait 50 minutes on the phone to have it moved to one of the plenty locations around.

Dean A. 
Rating:
1.0

The website said I would be charged $74, but I ended up being charged over $130. So I ended up paying over $160 overall. I'm extremely disappointed with my experience and I think this is a predatory business practice.

Chandler T. 
Rating:
4.0

Customer did not leave a comment.

Susannah L. 
Rating:
4.0

Seems like they should confirm trailer lights work properly before they let you leave?

Curtis K. 
Rating:
5.0

Everyone was great, especially Kevin who went above and beyond to make sure everything was perfect before we left!

Mark F. 
Rating:
1.0

They were fairly rude when my son and I went in to rent a truck. We needed a pickup or van at the most and they gave us a 10 footer for one piece of furniture which was about 5 foot. Then when we returned it an hour later they were just as rude.

Robbie B. 
Rating:
5.0

Quick and easy process! I was in and out within 10 minutes. Drop off later that day was super smooth. Keep doing what yall are doing!

Trevor V. 
Rating:
5.0

Customer did not leave a comment.

GloriaJean Y. 
Rating:
3.0

Customer did not leave a comment.

George N. 
Rating:
5.0

This place was well run and they moved fast for every customer. Also helped me trade out to a larger uhaul trailer. Only downside, they forgot to hook up the safety chains. Glad I saw before hitting the highway.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Lacreshia S. 
Rating:
3.0

they had plenty of personnel to make sure everybody got taken care of but the equipment could have been made better for pick up. Perhaps they were behind given they're in a college town

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Judy A. 
Rating:
1.0

I was handed the keys and had to hike for my truck, which was not where I was told it would be. Finally after finding my truck I pulled up only to have to load the blankets and dolly myself. This might not be too bad, if I had not had reservations stating what I needed and when. As I drove down the road, I decided to turn on the windshield wipers to clear the dirty window. I quickly learned the passenger side wiper was off track, creating a horrible scraping sound as it dragged across the window. Lastly, and least importantly, the radio would completely power off at random points for seconds at a time. I have moved numerous times and have used this location previously, but today was a miserable experience.

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

Jared K. 
Rating:
2.0

I reserved a 26-foot truck, got a 15 foot truck. No discounts were available for the inconvenience. Very frustrating experience.

Colleen O. 
Rating:
4.0

Customer did not leave a comment.

JULIE S. 
Rating:
5.0

After hours drop off

Aaron S. 
Rating:
5.0

Quicker roadside assistance if possible. Waiting 2 hours on the side of the road in the middle of the night was not ideal.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Great service. Person who helped us really hustled. Spoke w to every customer who was waiting a greeting and anticipating wait time.

James D. 
Rating:
5.0

You'll are great. They got me a truck in a hurry, with great customer service! Thank you Justin and John !!

Esther M. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Excellent customer service from the manager that helped me and his co worker that helped hook up my trailer. And was quick and had me in and out

Brittany P. 
Rating:
4.0

Customer did not leave a comment.

Tyler J. 
Rating:
3.0

The rental # of the equipment on the paperwork did not match the trailer the guy gave me. He didn't fix the paperwork and said it was fine and to take it.

Sarah N. 
Rating:
4.0

Customer did not leave a comment.

Caleb C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

MORGAN B. 
Rating:
5.0

Very busy but efficient location. Friendly employees.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Suzy A. 
Rating:
4.0

Customer did not leave a comment.

TIM R. 
Rating:
5.0

Customer service at this location was great! Very attentive and accommodating. The attendant from Louisiana was very nice and helpful.

Chanda E. 
Rating:
4.0

Customer did not leave a comment.

JEM M. 
Rating:
3.0

Customer did not leave a comment.

CHRIS P. 
Rating:
5.0

Customer did not leave a comment.

Kathryn N. 
Rating:
5.0

Customer did not leave a comment.

Kendall P. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
4.0

There was a lot of broken junk in the drop off lane. Looked like someone swept out the bed of a truck.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

It was honestly all fine. I can't think of much to improve, it was a fairly easy process and the truck worked wonderfully

Bethany M. 
Rating:
1.0

I have worked with uhaul before and it has always been a very smooth process. The woman working at the college station location for pickup was extremely rude and honestly the worst customer experience I have ever had. I know this sounds particularly like a Karen but I have never wrote a negative review in my life. Extremely dissatisfied!!

Milah S. 
Rating:
5.0

Customer did not leave a comment.

jesse J. 
Rating:
1.0

I was overcharged on gas for my Uhaul!

darrius D. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Our son left his wallet in truck and they were honest enough to return it to him, we are Thankful to them for such refreshing honesty.

Leonard K. 
Rating:
3.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

sabrina B. 
Rating:
5.0

I did not receive a receipt from my 29APR2022 return on my trailer rental.

Mark B. 
Rating:
5.0

Uhaul corporate sucks. I booked my 15' truck with this location only to have somebody in corporate call me a day ahead and said that the equipment was no longer available and had to pick up at a different location. Plus I hired two movers to arrive at our apartment at 9:00am but the new location didn't open till 10:00am. Can't your morons see my order and labor timing since I booked everything through you??? Thankfully the Texas ave location in College Station answered the phone (something that you rollover phone line never did and threw in in a 40 min holding queue) and said they'd give us a 20' truck instead. Kudos to them for solving the problem that you created. Also, your chat line is total bullshit. I tried it and said was 5 min. They never did respond after an hour. And lastly, I tried to do phone check in/ pick up through your website. That's what the Texas Ave location guy said to do, since he could see that the Earl Rudder Highway location had a key lockbox to pick up our 15' truck that was loaded with the moving pads and dolly that we ordered. So your online check in said that was not possible and I must check in at the counter. Recall those late risers wouldn't be in the office until 10am on an end of the month moving weekend. Sharp business people. Lastly, the moving pads were not available at the Texas location, so had to go without on the move which added to the nicks and gouges of our furniture. So the final review - Texas Ave location 5 stars. Uhaul Rudder location 2 stars Corporate /800 number - minus 5 stars. If you really wanted to improve your business model, forward my comments to your CEO and have him crack some heads.

John P. 
Rating:
5.0

Mantener el tanque de agua para el parabrisas lleno. Ya que cuando fui a utilizarlo no tenia agua y el parabrisas estaba muy sucio.

Ayala L. 
Rating:
5.0

Customer did not leave a comment.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Jawon S. 
Rating:
4.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Friendly and professional.

Debra F. 
Rating:
1.0

Was not given a good deal even after asking if there was a better truck that was not a in town truck for the 180 miles I had to go. Staff was rude. Truck had obvious mechanical issues. While driving truck a used needle came out from under the seat. Not impressed with the overall services

William R. 
Rating:
5.0

Kevin and Jordan were great uhaul employees! Would recommend!

Madison W. 
Rating:
5.0

Very friendly and helpful

John T. 
Rating:
1.0

The employees showed up to open the store late. I had a reservation to pick up a truck at 7:00 a.m. when they were supposed to open and the first guy showed up at 7:05. And his buddy was also late to open but had time to stop at McDonald's for an iced coffee. The truck wasn't ready and there was a coat hanger just sitting on the dash from the previous user indicating they never cleaned the truck after the last user. Part of the dash below the steering wheel fell off the truck while I was driving. It was held on with duct tape.

Jamie S. 
Rating:
5.0

Highly satisfied

Jobin J. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Sharla R. 
Rating:
5.0

Customer did not leave a comment.

rulon P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
4.0

Customer did not leave a comment.

IRMA S. 
Rating:
1.0

This was my first time using and renting U-Haul. Everything was new me. I decided to do the 24/7 truck share, which I highly recommend. I planned to get the ball rolling and start moving at 6. The process was pretty straightforward and simple when it came to renting and checking in on the phone. I realize during pick up process the additional items I added (2 dolleys and a pack of furniture pads were not in the U-Haul. I had to wait until the store opened to ask them about a possible refund or how was I able to get the materials to me since the location opened at a later time. (This information was given to me after chatting with the Live Agent on 24/7 Truck Share). During the wait, I decided that we can move what we can since we had a long day ahead of us. A little after this location opened (about 20-30 mins. because I understand employers need time to “wake up” during the first part of opening), I called this location to bring this to their attention and help me find a solution. The man l spoke to was extremely sarcastic when speaking to me and it honestly made me feel not valued or heard. During our conversation, I asked him if he thought those materials would be able to fit in my SUV since I was traveling over 100 miles that day, and I didn't want to spare any additional mileage going back to the location to pick up and stop the people from helping me move. His response was “I don't know what kind of vehicle you drive.” After trying to giving him descriptive details about the car, he just interrupted and said “That doesn't help. I still don't know but you can come pick it up.” After trying to work with him, I just gave up and just continued moving. I called back an hour later asking how I could get a refund since I had to pay before picking the truck up and we were done moving from this locationZ The same guy answered During our conversation, I informed him I was not dropping the U-Haul back to his location, his response was “…well right now I'm helping a customer, so I'm going to have to put you hold.” He put me on hold for over 20 minutes. I just hung up and gave up again. I would never forget that man's name and this location. I will never recommend nor use this location again. 24-7 Truck Share and Live Chat were extremely helpful. Therefore, I strongly recommend and urge people doing everything online.

Cedric L. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
4.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Y'all held 100 dollars and it still has not been refunded

Rhonda E. 
Rating:
3.0

4 guys doing nothing. Slow to respond to my presence. Stopped to continue their conversation. Guy was reluctant when asked to go hook up trailer. Didnt tell me u should keep receipt in case I needed to return a strap. I turned down receipt and later didn't need strap. Declined refund without receipt and I just bought it from them 3 hrs earlier.

David V. 
Rating:
4.0

Customer did not leave a comment.

Zach C. 
Rating:
5.0

Cargo van was well maintained as far as I could tell, except radio was broken and there was no mobile phone connection. Cargo van was not clean. Windshield was filthy; covered with bugs and dirt. I had to get a ladder to reach windshield to clean it—-all windows were dirty for that matter. Otherwise the van operated well.

Benny P. 
Rating:
5.0

Fast and quick setup.

James M. 
Rating:
5.0

Customer did not leave a comment.

Donquelle L. 
Rating:
1.0

Poor staffing, children were not professional, in a hurry to get back on there phones

Audie R. 
Rating:
4.0

NA

Troy R. 
Rating:
5.0

Friendly Staff

James T. 
Rating:
5.0

Customer did not leave a comment.

Tessa D. 
Rating:
4.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

The gentleman that checked my equipment in made the end of the trip pleasant.

Scott V. 
Rating:
5.0

U-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.

claudia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kisha H. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Monica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette W. 
Rating:
5.0

Customer did not leave a comment.

JONATHaN P. 
Rating:
4.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

The staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.

Marcia Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wagner C. 
Rating:
5.0

Kevin was amazing!

Damon C. 
Rating:
5.0

Customer did not leave a comment.

Wagner C. 
Rating:
5.0

Customer did not leave a comment.

LIDIA G. 
Rating:
5.0

Perfect service thanks!!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Laura A. 
Rating:
2.0

Customer did not leave a comment.

Jay C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel S. 
Rating:
3.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

We made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.

Mitchell L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

General manager is extremely helpful and does a great job

Robert K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MaryEllen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B.  |  Overall Experience 
Rating:
5.0

Excellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.

Rafik L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARICELLE R.  |  Overall Experience 
Rating:
5.0

Justin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!

Esther M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  First Impressions 
Rating:
5.0

We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.

DARREN, LORI O.  |  Overall Experience 
Rating:
1.0

I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn’t know what I was talking about and didn’t care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they’re job and they cursed profusely. I will tell everyone this true story for the rest of my life

Loralie V.  |  First Impressions 
Rating:
4.0

The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along

Amy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nigel L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DENISE C.  |  Overall Experience 
Rating:
5.0

The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.

Feridat A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alisa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTOS S.  |  Overall Experience 
Rating:
5.0

Professional and helpful

quinasha t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
4.0

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Jim W.  |  First Impressions 
Rating:
3.0

The reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.

Tammy T.  |  Overall Experience 
Rating:
5.0

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

ZoeAnn B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DANIEL M.  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. I highly recommend them!!

Kim G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RON P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sammy J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Danny N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan C.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional 🥰

CASSANDRA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TOBIA W.  |  First Impressions 
Rating:
3.0

I do not speak or read Spanish. Please resend to me in English

Susan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy V.  |  First Impressions 
Rating:
5.0

staff was amazing. Such a busy place and they were helpful and present.

LINDA KAY W.  |  Overall Experience 
Rating:
5.0

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Cornelius M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgia-ann k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGGIS J.  |  Overall Experience 
Rating:
5.0

It gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.

Thomas P.  |  Overall Experience 
Rating:
4.0

There were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!😁

Kim G.  |  First Impressions 
Rating:
3.0

First after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.

Tiffany K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonelle G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara R.  |  First Impressions 
Rating:
5.0

Rebecca, the GM was very responsive.

Michael A.  |  First Impressions 
Rating:
5.0

Very helpful and easy process. Thanks!

Juan P.  |  Online Move In 
Rating:
5.0

Very friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.

CARLA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mable B.  |  Overall Experience 
Rating:
4.0

Yesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler

Debbie S.  |  Overall Experience 
Rating:
3.0

Staff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis N.  |  Overall Experience 
Rating:
3.0

The 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.

Richard T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chelsea S.  |  Overall Experience 
Rating:
3.0

When we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)

Austin L.  |  Overall Experience 
Rating:
1.0

The reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1.5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.

MaryEllen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tucker W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tucker W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

parker c.  |  Online Move In 
Rating:
4.0

There is too few staff during the rush hours making the wait time unpleasant.

Jadepan T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia D.  |  Online Move In 
Rating:
2.0

The slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.

Keith H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vikram T.  |  First Impressions 
Rating:
5.0

The access hours should be later on Sunday maybe until 11pm

VERONICA W.  |  First Impressions 
Rating:
4.0

I completed online registration to pick up my rental van from an unmanned facility but when I arrived at the facility, I was unable to pick up the truck. I called the customer service number but they were unable to resolve the problem. They sent me to another facility where I could get a vehicle but I lost about an hour and a half of time due to the problem.

John K.  |  First Impressions 
Rating:
5.0

The General Manager and his associates were helpful.. Darrell I think was his nane

rob B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILSA T.  |  Overall Experience 
Rating:
2.0

1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.

Diana T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARON R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lester P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rodolfo t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon G.  |  First Impressions 
Rating:
1.0

Pickup was great but return was not. It’s been 6 days since return and still dealing with being charged when I was supposed to receive a credit.

Kristina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rudy G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shay Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN S.  |  First Impressions 
Rating:
5.0

Staff is absolutely EXCELLENT!

Kelly P.  |  Overall Experience 
Rating:
5.0

Secure and clean friendly facility.

Dennis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garry G.  |  Overall Experience 
Rating:
5.0

Exceptional place to rent a storage unit.

KAREN P.  |  Overall Experience 
Rating:
5.0

My moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.

erika b.  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful.

DUSTIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thelma W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA T.  |  Online Move In 
Rating:
2.0

This space was only used for four days I was charged for full month. WOULD NOT RECOMMEND this storage facility to anyone.

Joe P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James or Darlene J.  |  First Impressions 
Rating:
2.0

The most confusing experience with this facility ever. First they call and tell me the unit has been emptied and I hadn’t emptied it and they said rent was overdue but they have my card on file. They had the wrong unit in my name. I went to get my things out and again they had a lock on it for non payment ( remember they have my card on file). They had the lock again on the wrong unit. Finally able to get my things and I didn’t owe anything. I want nothing to do with this facility. The right hand doesn’t know what the left hand is doing.

linda p.  |  Overall Experience 
Rating:
4.0

A leak damaged some items in our storage unit (AC related). Your staff particularly Kristina and Tom were very helpful and friendly.

Patrick C.  |  Overall Experience 
Rating:
5.0

The place was clean, well-lit and made it easy for us to place and remove items.

Carla A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly P.  |  First Impressions 
Rating:
5.0

Manager Kristen and staff were excellent!

Anne B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

This option is very useful to deal with leases that to not aligb for move in and out dates. Very convenient.

Alan G.  |  First Impressions 
Rating:
5.0

Good friendly service!

bill r.  |  Overall Experience 
Rating:
5.0

Thank you for making this such an easy process!

Stephane A.  |  Online Move In 
Rating:
3.0

My experience with this provider was a good one, until I had to move out during the pandemic: for two days in a row, I was forced to have to be inside their store/customer service room and in their elevator with 3 of their employees who were not wearing face masks during the Texas Governor’s mask order for public places. It’s infuriating to me that I was paying them to endanger my life (I’m at risk of complications if I contract COVID-19) and the health/lives of other customers.

travis b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Manager Kristina was professional and personal in her assistance and walked me over to show getting in to storage area. Even though it was busy inside and hot outside, she was cheerful and helpful. Justin offered me many options over the phone after listening to what I needed. Well done College Station U-Haul!

Anne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  Overall Experience 
Rating:
5.0

I first needed the storage when my daughters apartment was flooded. Staff was very understanding and provided all the assistance we needed to get the emergency taken care of.

Don R.  |  Overall Experience 
Rating:
5.0

Never had any issues. They were always willing to help and were always respectful and courteous.

HARVEY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa D.  |  First Impressions 
Rating:
4.0

I waited almost an hour in line to try and get a storage unit I had reserved to find out they were not accepting card payments, so I had to pay and process it online. So I stood in line just to ask a question. The systems had shut down earlier that morning and they were having a difficult time. There also weren’t enough people working to handle the amount of people coming in. I don’t blame the employees, but I wish there was a better process that could’ve been put in place to make it more efficient.

Guilian M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christina J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laura c.  |  First Impressions 
Rating:
4.0

After my first attempt all was done beautifully .

CONSTANCE H.  |  Overall Experience 
Rating:
5.0

Had no issues the 4 1/2 years i had it. Everyone always helped when we were in a tough spot and made it convenient to have.

KRISTIN C.  |  Overall Experience 
Rating:
5.0

Me.Trevor Walker is an awesome employee. He was such great help!!

percilla r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Just great and helpful.

connie h.  |  First Impressions 
Rating:
5.0

Had storage for 5 years. Everything was outstanding. Than you.

ROBERT B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Veronica H.  |  Overall Experience 
Rating:
5.0

Nice not to be dumed down when having a hard time! Staff very helpful.

VERONIKA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley W.  |  First Impressions 
Rating:
5.0

Thank you for your help

Lee J.  |  Overall Experience 
Rating:
5.0

Employees were always very helpful, patient and understanding..

alisa s.  |  First Impressions 
Rating:
5.0

All was good

Tom D.  |  Overall Experience 
Rating:
5.0

N/A

Terrence S.  |  Overall Experience 
Rating:
5.0

It was great. Thank you.

chelsea a.  |  Overall Experience 
Rating:
1.0

If you want an answer, give enough room. I will say the only unfriendly staff person is Ms. Garcia, manager. The rest you need to know but obviously do not care if you will not take the info.

Pat M.  |  Overall Experience 
Rating:
4.0

Great facility, parking is very cramped though, especially if more than two or three people are trying to access the storage facility.

Brazos H.  |  Overall Experience 
Rating:
5.0

It was a huge blessing to have had the free month to store some of our things while moving into our new house. Had we needed an extra month we would have pd that, but no more. $85 a mo is too much.

jim a.  |  Overall Experience 
Rating:
1.0

I was not aware to call 24 hr service on my phone to check I had returned the truck and was charged 20 fee but had until the next day at 3pm to return. Better luck next time and the guy was rude

Brenda H.  |  First Impressions 
Rating:
5.0

Staff was very friendly and went above and beyond to assist us.

Don R.  |  First Impressions 
Rating:
5.0

The staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.

Susan G.  |  Overall Experience 
Rating:
5.0

Thanks for the storage service. It met our needs very well.

Ricky S.  |  Overall Experience 
Rating:
1.0

the phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.

karolyn s.  |  Overall Experience 
Rating:
4.0

Very busy facility but employees handled extremely well

Robert K.  |  Overall Experience 
Rating:
5.0

Very busy facility during certain times more help needs to be hired.

oleta s.  |  Overall Experience 
Rating:
5.0

Great job..thanks for all your help...

Rene M.  |  Overall Experience 
Rating:
1.0

Poor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.

Pat M.  |  First Impressions 
Rating:
5.0

.

Shauniese W.  |  Overall Experience 
Rating:
4.0

Would definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.

Julie F.  |  Overall Experience 
Rating:
4.0

I had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.

Ann N.  |  Overall Experience 
Rating:
5.0

With the amount of work load they have , I found customer service to be very professional and attentive to our needs.

Joann m.  |  First Impressions 
Rating:
3.0

Your employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.

Ken B.  |  First Impressions 
Rating:
5.0

The service was great and the process didn’t take to long to purchase a storage

Brenda H.  |  First Impressions 
Rating:
5.0

This location has a great team and facility. Helped us with a truck for our move and storage.

Lee Anne P.  |  Overall Experience 
Rating:
5.0

Very good experience from start to finish.

Tony C.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating

Dave H.  |  First Impressions 
Rating:
5.0

Very helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.

Tony C.  |  First Impressions 
Rating:
5.0

Had a long wait but service was great

Felip N.  |  First Impressions 
Rating:
2.0

If reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.

Jonathan J.  |  First Impressions 
Rating:
5.0

From Lubbock to College Station, our move was seamless.

jana s.  |  First Impressions 
Rating:
5.0

very good, clean facility and was very secure

virginia m.  |  Overall Experience 
Rating:
4.0

Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.

Timothy S.  |  First Impressions 
Rating:
4.0

Thank you

shay y.  |  Overall Experience 
Rating:
5.0

We rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!

Jeanette J.  |  First Impressions 
Rating:
5.0

Manager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.

Edward F.  |  First Impressions 
Rating:
5.0

just what we needed, plenty of room for moving around a trailor

virginia m.  |  First Impressions 
Rating:
1.0

The staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.

brandon j.  |  First Impressions 
Rating:
5.0

Staff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.

JIM R.  |  Overall Experience 
Rating:
5.0

The experience of picking up our U-Haul and then renting a storage unit couldn’t of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it

Julie F.  |  First Impressions 
Rating:
5.0

The water fountain was never cold.

Anysha D.  |  Overall Experience 
Rating:
5.0

Employees were very helpful and friendly.

Vickie H.  |  First Impressions 
Rating:
5.0

Professional people and a very nice facility.

Bob W.  |  First Impressions 
Rating:
1.0

You could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.

Adam E.  |  First Impressions 
Rating:
5.0

All my storage needs were met

Terri S.  |  Overall Experience 
Rating:
5.0

I've used several storage units around town but this specific location is by far the best!

GREG N.  |  Overall Experience 
Rating:
5.0

All of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.

Susan G.  |  First Impressions 
Rating:
3.0

The process could use some speed to it

Philip M.  |  Overall Experience 
Rating:
5.0

Great

catherine M.  |  Overall Experience 
Rating:
5.0

The only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.

ESTHER M.  |  Overall Experience 
Rating:
5.0

Staff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.

JIM R.  |  First Impressions 
Rating:
5.0

Friendly, organized, and helpful. Would highly recommend to anyone coming to CS.

Henry K.  |  Overall Experience 
Rating:
5.0

The staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.

Jody R.  |  Overall Experience 
Rating:
5.0

Professional and helpful

Tom H.  |  Overall Experience 
Rating:
4.0

I needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!😊

PHILLIP S.  |  Reservation 
Rating:
5.0

Computers were very slow good 45 minutes to complete the paperwork. Too long just to check in.

Tom H.  |  Reservation 
Rating:
5.0

I like. Thanks

biki b.  |  Overall Experience 
Rating:
5.0

Everyone seems to want to help all the time witch is nice.

MIKE F.  |  Reservation 
Rating:
5.0

Everyone on the staff was incredible. Josh and nick truly know customer service!

Samantha R.  |  Overall Experience 
Rating:
5.0

Will Smith helped me and was so helpful and very professional. He is a great employee.

KIM T.  |  Reservation 
Rating:
5.0

Great experience. Great customer service.

Steven H.  |  Overall Experience 
Rating:
5.0

Great customer service. Easy in-Easy out!

SANDRA DELORES B.  |  Reservation 
Rating:
5.0

Y'all were incredible

sandy c.  |  Overall Experience 
Rating:
5.0

Very convenient location and friendly staff.

Samuel W.  |  Overall Experience 
Rating:
4.0

It can be super packed so try to organize the equipment better.

Luis T.  |  Overall Experience 
Rating:
5.0

It was all good

martha h.  |  Overall Experience 
Rating:
5.0

Worked well

Britt B.  |  Overall Experience 
Rating:
2.0

Access to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.

Jerry W.  |  Overall Experience 
Rating:
5.0

Great experience!

Cindi V.  |  Overall Experience 
Rating:
4.0

It an excellent location

Elizabeth R.  |  Overall Experience 
Rating:
4.0

The staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.

STACEY F.  |  Overall Experience 
Rating:
5.0

The manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!

TAMMIE N.  |  Overall Experience 
Rating:
5.0

The Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.

Joel H.  |  Overall Experience 
Rating:
5.0

We were very impressed with the U-Haul facility.

Mary M.  |  Overall Experience 
Rating:
5.0

Customer service was top notch!!

KATHY G.  |  Overall Experience 
Rating:
5.0

Would use this location again!

Lisha P.  |  Overall Experience 
Rating:
4.0

Nice place

Stephanie F.  |  Overall Experience 
No reviews have been submitted for this location.

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