Customer Reviews for U-Haul Moving & Storage at Texas Ave

5,974 reviews

2813 Texas Ave   College Station, TX 77840

(979) 696-5111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(979) 696-5111

2813 Texas Ave
College Station, TX 77840

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We have used this Uhaul location for years. Have two kids in college that have been moved multiple times over the years. We have rented various trailers and have never had problems in the process. I'm about to rent another trailer to complete the move that was started yesterday.

Don N. 
Rating:
5.0

Drop off was easy and quick! We were in the facility no more than 10 minutes! Thank you!

John P. 
Rating:
5.0

Customer did not leave a comment.

KYLE A. 
Rating:
3.0

The guy we spoke with was not knowledgeable about the trucks, was slow and could not explain fees etc

CAMDEN C. 
Rating:
5.0

Customer did not leave a comment.

ELENA CLAIRE V. 
Rating:
5.0

Very friendly easy going staff.

Jose A O. 
Rating:
4.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

Customer did not leave a comment.

BETH B. 
Rating:
4.0

Never got a receipt, turned in early, haven't seen an update in my payment. Can't tell if it was a set rate or if it was supposed to be updated on return

SAMUEL S. 
Rating:
5.0

I was in an hour and 15 minutes

Marvin D. 
Rating:
2.0

The check engine light was on. Mechanic had to add oil. The brake light would come on and go off. The truck engine kept sputtering or faailed to have a proper ignition system. it ran poorly

WALLACE J. 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO M. 
Rating:
5.0

All good

Glenn H. 
Rating:
5.0

Professional and helpful

quinasha t.  |  First Impressions 
Rating:
5.0

Justin and Randy were very helpful and courteous.

JACK H. 
Rating:
5.0

Clean, easy access. Great customer service

Elijah F. 
Rating:
4.0

Store was closed no one available drop off box was hard to find all the pictures seem mighty unnecessary since you were going to except it.

MARVIN D. 
Rating:
5.0

Super helper.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

KAYLA D. 
Rating:
4.0

Great pick experience and fast drop off.

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

MELANIE C. 
Rating:
4.0

Customer did not leave a comment.

ARIEL G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Professional and helpful

Allen G. 
Rating:
5.0

Trailer was not clean inside or outside. Had to sweep and power wash specific areas on outside in order to not get any of my belongings dirty.

RUBEN R. 
Rating:
2.0

Have qualified (trained) people answer the phone or collect info and pass it on to a trained CUSTOMER SERVICE REP or manager to remedy situations.

CAROLINE S. 
Rating:
5.0

Good staff and assistance with the equipment.

JOHN H. 
Rating:
2.0

Better Employees. Slow, no discipline, not customer oriented.

GREGORY K. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
3.0

Customer did not leave a comment.

Melynda F. 
Rating:
5.0

Out of many, many U-Haul rentals I've made over the years, this was definitely the fasted and easiest !!

DARRELL K. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Excellent job

Paul S. 
Rating:
3.0

Customer did not leave a comment.

KEN N. 
Rating:
5.0

I dropped the trailer off and was in and out in a few minutes. The young man took it off the hitch and told me that I would get an email from them.

ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Very busy location but quick staff

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

AAron L. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Just keep friendly employees with smile face

NORRIS D. 
Rating:
5.0

Thanks for everything

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

Tyrone M. 
Rating:
1.0

Customer did not leave a comment.

Kelly B. 
Rating:
1.0

I had to return items to my ex-husband the day I went to get a few items out or I would be sued. They sent me to a box that wasn't mine and then said mine had been shipped to Houston. Come to find out it was given to another customer and they didn't even bother calling to let me know. I could have prevented going back to court had they of just picked up the phone! Then it was shipped to multiple locations in Houston. I was told my box would never leave College Station so my items were packed to travel 15 miles to town and 15 miles back... not take a tour of Texas. I just picked my items up yesterday and the damage was beyond belief... hundreds... if not over a thousand $'s in damage.

STACEY S. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA R. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
5.0

Kevin did great, he was thorough, professional and fast.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

KIRK M. 
Rating:
4.0

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Jim W.  |  First Impressions 
Rating:
1.0

My overall experience with U-Haul was that of a extremely bad experience I hope so greatly that it would be a good place to rent a truck from apparently was not my entire trip with the truck didn't go well from the rental process it was extremely dissatisfied with the promises to come and gave for instance of a guarantee which does not occur on Reynolds the quick and easy Ness of the 24 seven which did not occur I was stuck at the location for many hours unable to process getting in my truck I was told that there was equipment available that was not available I was put in a service on the truck the Dinali cyst I talk to many service representatives some extremely helpfulAn absolute lifesaver to me one lady who stayed on the phone with me through the entire situation the first night for many hours I greatly appreciate us other than that I return the truck much larger than I read it in the first house to the location they were extremely wonderful but I'm still pretty upset that we cannot go on our guarantee and other things promised it is not easy at all with a 24 seven service as it's made out to me I greatly helped that it would be because I want to throw the relationship in the future with you Hall I really don't see how that will be possible

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL T. 
Rating:
1.0

I turned in the trailer before it was due & I was charged two times. I went back there to ask what had happened & they said they were going to credit one of the charges & now I have 3 charges with NO credit!!

PAMELA V. 
Rating:
5.0

Checkin, delivery and return was well managed.

JOHN H. 
Rating:
3.0

The reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.

Tammy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

BYRON B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

GLORIA W. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
4.0

Customer did not leave a comment.

Ernest R. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
2.0

CUSTOMER SERVICE. Whole atmosphere in the customer service area was filled with tension when we walked in the door. Our customer service person acted as tho she would rather be anywhere but there. While waiting for us to complete paperwork/payment she was busy on her phone. Another young man (not counter help) acted like he must have been held at gunpoint in order for him to come to work that day. Trailer was clean but no moving pad was included as mentioned in paperwork. Very little info was provided by the young man who set-up our trailer for us. This location is the closest to our home but we will look elsewhere next time.

CHARLIE K. 
Rating:
5.0

Customer did not leave a comment.

CANDACE S. 
Rating:
2.0

Heavy dents and marks all over van. The gentleman marked them however informed us that we need to take all pictures and upload them because it was not his job. Also, rented a furniture dolly, in which they informed us, on the day of pickup wasn't available. The girl at the counter was more interested in her cell phone then customer service.

DANIEL R. 
Rating:
3.0

I have yet to receive a receipt. I was told to go ahead and leave for it will be sent email. Rating would improve with a receipt.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
2.0

Hooked up myself while waiting for someone to get to office. Grumpy mechanic had to complete paperwork so I could check out and leave.

DALTON H. 
Rating:
2.0

Was quoted a cheaper rate for driving to a close but different. That turned out to be over 1 hr away... so ended up getting charged way more because couldn't drive that far. Also reserved a large storage and was given a super small one. So when I showed up at midnight. It was very inconvenient to find.

Tasha M. 
Rating:
5.0

Customer did not leave a comment.

WOO SEOK K. 
Rating:
1.0

We went here to get a hitch installed on a truck and the individuals installed it incorrectly. When we went back to get the wiring fixed, the individual who installed the hitch said that he did not know what is wrong or how to fix it. We are going to have to take it to another shop to get it fixed and expect uHaul to pick up the cost.

Jim G. 
Rating:
3.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Lonnie E. 
Rating:
1.0

They wouldn't let me rent a box truck because I was a little late a few minutes which causes my next time using all 5 months later delayed my picked up because I had to all all around and then call scheduling to clear it up then move forwards with getting my try k so I could go on with my day.

Andrew S. 
Rating:
1.0

Customer did not leave a comment.

ARTURO V. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

ZoeAnn B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

ZoeAnn B. 
Rating:
5.0

Everything went well.

RONALD C. 
Rating:
4.0

Customer did not leave a comment.

Chauncey L. 
Rating:
5.0

Great customer service loading out and In!

ANDY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Solid team.

Leo M. 
Rating:
1.0

Worst company ever!

Rafael C. 
Rating:
1.0

better customer service with proper skill and better manners.

KYU H. 
Rating:
1.0

Fire a few people! Their attitude is in the toilet. It's like go away your disturbing my Facebook time.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

MELANIE K. 
Rating:
3.0

I didn't appreciate the trailer not being checked properly and then UHAUL calling me asking me where their trailer was. I had returned it 2-3 hours after I rented it.

CANDIDA S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY GORDON K. 
Rating:
5.0

I rented from this location multiple times over a 15 year time period. I have recommended this location for house-hold moves and storage.

ROY R. 
Rating:
1.0

Not this location but on the other 5 you guys sent me to locate for you

Ricardo B. 
Rating:
5.0

The manager and staff jumped in to help us when we had an unexpected flat tire on the trailer we rented. We never expected that have to rely upon roadside assistance, but we did. The tire man drove straight to us, quickly jacked up the trailer, fully loaded, changed the tire, checked the pressure of the other three tires, and we happily drove off. The manager checked on us the entire time. Thanks!

DAVID M. 
Rating:
5.0

Hayden was a newer employee and someone that you should hang onto. Great kid with a bright fututre.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
4.0

Customer did not leave a comment.

Demetrium S. 
Rating:
1.0

Truck came with a scuff on the front panel even though it was there before I rented it. I took pictures for the insurance coverage through uhaul, but my picture did not pick it up. The people working the front desk were rude from the start and I was essentially blamed for something I didn't do.

Chase V. 
Rating:
5.0

would like a copy of my receipt

DONALD R. 
Rating:
4.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

The staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. I highly recommend them!!

Kim G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RON P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sammy J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Danny N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan C.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional 🥰

CASSANDRA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TOBIA W.  |  First Impressions 
Rating:
3.0

I do not speak or read Spanish. Please resend to me in English

Susan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy V.  |  First Impressions 
Rating:
5.0

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Cornelius M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deanna L.  |  First Impressions 
Rating:
4.0

There were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!😁

Kim G.  |  First Impressions 
Rating:
5.0

Rebecca, the GM was very responsive.

Michael A.  |  First Impressions 
Rating:
5.0

Very helpful and easy process. Thanks!

Juan P.  |  Online Move In 
Rating:
4.0

There is too few staff during the rush hours making the wait time unpleasant.

Jadepan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia D.  |  Online Move In 
Rating:
2.0

The slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.

Keith H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vikram T.  |  First Impressions 
Rating:
5.0

The access hours should be later on Sunday maybe until 11pm

VERONICA W.  |  First Impressions 
Rating:
5.0

The General Manager and his associates were helpful.. Darrell I think was his nane

rob B.  |  First Impressions 
Rating:
2.0

1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.

Diana T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lester P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shay Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN S.  |  First Impressions 
Rating:
5.0

My moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.

erika b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA W.  |  First Impressions 
Rating:
5.0

Just great and helpful.

connie h.  |  First Impressions 
Rating:
5.0

Employees were always very helpful, patient and understanding..

alisa s.  |  First Impressions 
Rating:
4.0

Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.

Timothy S.  |  First Impressions 
No reviews have been submitted for this location.

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