Customer Reviews for U-Haul Moving & Storage at Texas Ave

6,079 reviews

2813 Texas Ave   College Station, TX 77840

(979) 696-5111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(979) 696-5111

2813 Texas Ave
College Station, TX 77840

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.

DARREN, LORI O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN D. 
Rating:
5.0

Very quick and professional service

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

SOHAIL A. 
Rating:
5.0

Excellent service. The attendant was very helpful.

carolyn G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Do not take photos of customer's driver license. Take photo of customer and record the DL number, DOB, etc., but when you take a photo of the front and back of our DL, that opens us up to identity theft - those photos are on the clerk's cell phone now, and I have no control over where they go from there.

HENDLEY S. 
Rating:
5.0

The people were great, especially the young fellow that checked me in!

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

DERRY H. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
1.0

I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn’t know what I was talking about and didn’t care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they’re job and they cursed profusely. I will tell everyone this true story for the rest of my life

Lauren A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marshall M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

Un polite spanish girl and spanish guy who works there need to be fired unprofessional and rude people

Tracy C. 
Rating:
5.0

Customer services was great!

DYLAN B. 
Rating:
5.0

Very friendly and accepted the truck with open arms

CEDRIC P. 
Rating:
5.0

Customer did not leave a comment.

Brittny J. 
Rating:
1.0

MAKE SURE YOU SIGN OFF ON THE CUSTOMER WHEN ITEM IS RETURN. SO WHEN UHAL CANT FIND THE ITEM DONT BLAME THE CUSTOMER. AND ACCUSE CUSTOMER OF STILLLING THE TRAILER. (NOT RERURNING) BAD EXPERIANCE SMH

efrain D. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Great job

ELI B. 
Rating:
4.0

I returned the truck I was told to just leave truck and I would get the receipt through email it's been 2 days still no receipt I would recommend te personnel to give out receipt instead of saying just leave it I'll send you your receipt

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Kristi G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The only thing is that I never got a receipt for my return like the gentleman told me I would.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK N. 
Rating:
5.0

We stored our items here for 2 years. Very well maintained and never an issue.

BETHANY P. 
Rating:
2.0

Customer did not leave a comment.

Lillie H. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
5.0

Nothing team was awesome

LEONICIO T. 
Rating:
5.0

Everything was as expected with my rental. No waiting with the on-line check-in process. Return was the same. Would rent from here again.

Darby T. 
Rating:
4.0

I loved the Uhaul representatives that I interacted with. They were helpful, nice and polite. Update the equipment in time. I ordered a dolly and the website said it was available, but at the physical store, it was not.

tianyang Z. 
Rating:
4.0

Expectations met

David P. 
Rating:
5.0

Customer did not leave a comment.

MONIKA S. 
Rating:
3.0

The gentleman who completed my contract also made an effort to hook up my trailer in the fastest time I have ever seen....and I am frequent flier. Not all other employees there are capable of that.

GREGORY K. 
Rating:
5.0

It was a great experience

KENNETH RAY P. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
4.0

When I got in the truck the service light was on and tire light was on.

EVALYN T. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Ensure furniture pads are in in stock for rentals.

RYAN M. 
Rating:
5.0

Everything went smoothly! We had a positive moving experience. Thank you.

DARYL H. 
Rating:
5.0

Customer did not leave a comment.

SANTOS V. 
Rating:
5.0

Customer did not leave a comment.

BARBARA N. 
Rating:
5.0

Milage cost too high

MARC H. 
Rating:
5.0

A+

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Wesley O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Friendly and helpful and had an overall great experience. You won't be disappointed! Last minute rental of a pickup truck for a quick job to haul a box spring. They are super helpful and aim to please.

MICHELE T. 
Rating:
5.0

Customer did not leave a comment.

DARREN D. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
4.0

The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along

Amy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brady G. 
Rating:
3.0

The trailer that I was guaranteed when making the reservation was not on site and Had not be returned yet. Manager Justin Grimes did make several attempts to contact renter about trailer but was unable to resolve the issue. He did offer me a much smaller trailer at a discount, that meant I had to make multiple trips instead of one. There was a $50 guarantee when I booked the trailer, I did not receive $50 yet. I did inquire with Mr Grimes about that as well. Thank you! Mike Nelson

Michael N. 
Rating:
4.0

Customer did not leave a comment.

ALICIA C. 
Rating:
5.0

Treated very well while picking up trailer

Johnny G. 
Rating:
1.0

The automated mobile phone check-in was too slow. Plus the system could not verify my identity based on my TX DL and photo submission and asked for my passport photo. I went inside for help, but the general manager, Justin Grimes, was a super asshole to me, implying that I did something wrong causing the automated system to not work. He also assumed that the system asked for my passport because I did not have a TX DL. He was seemingly surprised by the fact that I possessed a valid TX DL. At this point he rudely directed me to another associate who was extremely helpful. I also faced issues upon return of the vehicle, because a tire pressure warning did not allow me to take the mileage and fuel tank status picture together, preventing me from completing the mobile return. Again the aforementioned associate helped me out.

Ashesh P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
5.0

Great service! Couldn't have been a more effortless experience, thank you guys!

NOLAN T. 
Rating:
1.0

Get rid of Brea. She was rude, pushy, and lied to me 4+ times. I was hung up on and blame for trailer shortages. Brea threated to upcharge me and I refused. She then hung up on me. I called back and talked to another man, who was pleasant and was able to solve any issues quickly. Brea was loud to me when I dropped the trailer off. I still what to speak with the general manager to advise him of the poor customer service and rude dominating attitude I received from Brea.

CRAIG M. 
Rating:
5.0

On top of their game!

MELANIE K. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD MONTGOMER H. 
Rating:
3.0

The rental process was ok but I requested a 4 day rental but was only reserved for 1 day and then only 3 days were scheduled after I brought this to the staff's attention. I have since returned the trailer but have not received any final bill.

HUGO G. 
Rating:
5.0

The staff was extremely courteous, efficient, and helpful.

FRANCISCO V. 
Rating:
3.0

Check out staff was too busy playing on phone and had to have another come out to help. Check out process is very tedious on the renter What if I didn't have a smart phone, just a simple flip?

SHANE W. 
Rating:
3.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Kevin was very friendly, personable and knowledgeable. He possesses a certain level of customer service that is almost impossible to find any more. Your organization and the world could certainly use more Kevins.

BRIAN R. 
Rating:
5.0

Na

DEAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
3.0

Thoroughly check the equipment that people are renting. We had 2 different size tires on ours and one tire ended up getting flat and we discovered a hole in tire. Had to put air in it and make it back to pickup place where roadside assistance had to put a new tire on.

TRACI W. 
Rating:
5.0

Customer did not leave a comment.

JIM S. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

PHRANCISCO G. 
Rating:
1.0

We had a mess at this location! Our info was wrong even though our confirmation was correct! The customer service had no idea how to help us!! And 3 hours later, we left the parking lot of a 24:7 pick up without a truck!! Had to send all of our help home! Then the next day my husband and I had to load the truck all by ourselves with our 1 year old at home! Now, the front desk people did handle oir situation! And offered many things to make the situation better! So I applaud that!! But we shouldn't have been in the situation in the first place!

SHELBY LYNN D. 
Rating:
5.0

Customer did not leave a comment.

Nigel L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DENISE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
5.0

Quick, efficient and cordial help.

Bob T. 
Rating:
5.0

Helped me right away and made check in quick and painless! Huge thumbs up!!!

Paul C. 
Rating:
5.0

Like the partial self check in. I tried to get a cargo van, just needed to move some stuff in-town and I don't have a truck. I wish y'all had more trucks and cargo vans available. I had to rent a small 10 foot box truck to move about 4 rented tables. No complaints, the box truck was the same base price and only 10 cents more per mile, but the cargo van would have worked great.

Gil H. 
Rating:
5.0

The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.

Feridat A.  |  First Impressions 
Rating:
5.0

Bri did an awesome job with our Sunday rental of 26' box van.

William G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

alisa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

2 people waited on me. They were amazing HOWEVER the young boy waited on me first and helped me make a reservation. A manager (JG) belittled and humiliated the young boy in front of customers because the computer froze up. It was horrible! When the boy said something to JG he berated him. I felt sorry for the boy and it was very unprofessional. I left. The second guy that was helping me pick up the trailer the same computer froze on him also. It was not the young boys fault. NO ONE SHOULD BE TREATED THAT WAY. JG is not manager material. If he treated the boy that way in front of people just think how he is treated when no customers are there. I will Not go back there and I use that location a lot in the past 4 years. At least 2 times a year. Also in the past if I needed to bring the trailer back like an hour or 40 minutes past my time they always worked with me. This jerk charged me a second day. He is the face and uHAUL and he made uHAUL look bad‼️.

JANET S. 
Rating:
5.0

This place was awesome ! No complaints here !

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

Christen P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

SANTOS S.  |  Overall Experience 
Rating:
5.0

The staff there were very polite and helpful.

James M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L. 
Rating:
5.0

None

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

CHESTER M. 
Rating:
5.0

We have used this Uhaul location for years. Have two kids in college that have been moved multiple times over the years. We have rented various trailers and have never had problems in the process. I'm about to rent another trailer to complete the move that was started yesterday.

Don N. 
Rating:
5.0

Drop off was easy and quick! We were in the facility no more than 10 minutes! Thank you!

John P. 
Rating:
5.0

Customer did not leave a comment.

KYLE A. 
Rating:
3.0

The guy we spoke with was not knowledgeable about the trucks, was slow and could not explain fees etc

CAMDEN C. 
Rating:
5.0

Professional and helpful

quinasha t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
4.0

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Jim W.  |  First Impressions 
Rating:
5.0

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

ZoeAnn B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TERESA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sammy J.  |  First Impressions 
Rating:
5.0

The staff was very friendly and professional 🥰

CASSANDRA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TOBIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy V.  |  First Impressions 
Rating:
5.0

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Cornelius M.  |  Online Move In 
Rating:
5.0

Rebecca, the GM was very responsive.

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia D.  |  Online Move In 
Rating:
2.0

The slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.

Keith H.  |  Online Move In 
Rating:
5.0

The access hours should be later on Sunday maybe until 11pm

VERONICA W.  |  First Impressions 
Rating:
5.0

The General Manager and his associates were helpful.. Darrell I think was his nane

rob B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lester P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN S.  |  First Impressions 
Rating:
5.0

My moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.

erika b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA W.  |  First Impressions 
Rating:
5.0

Just great and helpful.

connie h.  |  First Impressions 
Rating:
5.0

Employees were always very helpful, patient and understanding..

alisa s.  |  First Impressions 
Rating:
4.0

Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.

Timothy S.  |  First Impressions 
No reviews have been submitted for this location.

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