Customer Reviews for U-Haul Moving & Storage at The Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at The Heights

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Joanna S. on

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The new “24/7 truck share” check-in process was ridiculous. It took far longer than a normal check-in, and at the end you have to go inside and stand in line anyways to get the key.

GABRIELA F. on

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David H. on

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Nothing. The staff were helpful, friendly, and all had great Spence of humor. We laughed our way through the process both on pickup and return.

Charles S C. on

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The truck was turned over to me with only 1/4 tank of gas. The low fuel warning came on before I had even gone 20 miles. This was extremely inconvenient and shouldn’t be normal business practice.

pooja K. on

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Brian L. on

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Prompt and good service

Dario B. on

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Limpiar bien la unidad tenía mucho mal olor a marihuana

Gregory M. on

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I rented a 6 foot wide trailer but the gate was less than 5 foot wide and made the trailer unusable. I wasted money on this as I could not get what I needed into it.

Shemerra h. on

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General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.

Enrique H. on

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Nice service

Maurice J. on

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Evelinda G. on

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Miss page was very kind and very helpful

MARK E. on

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Sherri T. on

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This was the worst experience of my life. I have never written a bad review because I think the world has enough complainers, but this is worthy of my time. We stood in line at the 34th street location in Houston for over 1.5 hours. Everyone in front of us had reservations, but had to redo them all because the computers were having problems. When it is my turn (finally) they tell me that the lady that was ahead of us had the same last name as me and our reservations were combined. I was assured they were going to fix it and take care of the issue. That new reservation took approx 30 min. So we were there a total of about 2 hours processing a rental for which I had a reservation. From there, we get the trailer hooked to up to find that one of the back lights didn't work. So we hitched up to another....To find out the lights didn't work...finally hooking up to a third trailer that finally worked. This process took an hour. So we were at the facility from 10:30 am to approx 1 pm. We got a one way rental and dropped off the trailer at the Eastex Frwy location in Beaumont. Where I was assured by the employee, he would take care of the return. Fast forward to Monday. I look at my account to see not only had the trailer not been returned, but I had 2 trailers checked out to me AND the lady that was ahead of me with the same last name was on my account as well and my credit card was linked to her rental. I called the 1-800 number and was on hold the first phone call just a little over 1.5 hours. The representative was very nice, but was ultimately told no one could help me because all the corrections had to be processed at the locations. Keep in mind...you can't call the locations because their number goes straight to the call center. I then called back to get a floor manager, who was incredibly helpful and did her best, but said that the locations had to fix the "mistakes". She said she would reach out to the Houston and Beaumont facilities for me and have them call me. No one did. I ended up getting a cell number for the GM of Beaumont who was able to help me. She cleared up the confusion and corrected everything on my account. At the end of the day, this process took 5 hours. So would I recommend UHAUL for my rental needs? Absolutely not, but I can give recommendations of good employee's that need to work for a better company with a better system.

Laura A. on

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When I arrived on Sunday to pick up my reserved boxes, they were not ready or even at the location. Instead of fixing the issue I had to get on the phone with your dispatcher to find them. Then the dispatcher told me I needed to drive almost an hour away to pick up. Horrible service, totally unacceptable. I would not recommend and will not use UHaul again.

Patrick F. on

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I made a reservation to pick up at 9:00 AM and I arrived at 9:00 only to wait in line for an hour and 15 minutes. I did not leave until after 10:30 AM. Also, they did not adjust my return time to 10:30 the next morning but I was still charged the full amount even though I brought the unit back with more fuel than I used. Also, I went over my estimate by 16 miles and I feel like the extra charge was overkill considering the extra fuel.

Brent H. on

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Daniel C. on

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Not organized with paper work when vehicle's are returned. Was getting charged a late fee. Had to go in person to get that fix and took forever. very disappointed with customer service.

Alejandro H. on

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Your employees need to inspect your trucks better there was a dead smell coming from the dashboard and Maggots coming from underneath the dashboard. It was so gross me and my friend were throwing up we had to exchange it for another truck. I was not happy at all.

Victor E. on

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Derik V. on

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Shellie S. on

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Charles M. on

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Francisco G. on

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veronica W. on

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This location was AWESOME.. the staff was very accommodating & the truck was pretty new .. totally awesome experience

Lauren S. on

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I pre planned this entire transaction, but it has been changed, mishandle and most importantly a inconvenience!

Linda O. on

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It was a very good experience. I would recommend this store.

Richard R. on

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Sherri C. on

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Jerry B. on

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Josie M. on

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Quick service and staff professionalism made returning the trailer very easy.

Mor R. on

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Benton H. on

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Amber S. on

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always friendly and helpful.

Sheena O. on

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Storage is terrible

Raven C. on

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I asked for a specific storage size and I was given one way bigger than the one I asked for which means I would have to pay more money for it

dexter w. on

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Great customer service team !

AMANDA A. on

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Overall fiine...

antonio c. on

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Will go definitely go back if storage needed again!!!

viola J. on

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Great customer service

pamela w. on

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Hannah is always very nice, friendly, and helpful. Even when people are being rude to her, she remains calm and tries to defuse the situation. We enjoyed working with Hannah and her staff.

KENYATTA C. on

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I was told that there was a freight elevator available to move my things to the second floor. They only had a small elevator. I reserved at 10by 20, the manager gave me 2 , 5by 10 units instead.

Heather L. on

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Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I’m glad I chose the 34th st location because of how it all worked out.

Vincent V. on

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Thaanks

Christina C. on

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The staff was very friendly especially the lady at the front desk. Unfortunately I had made a reservation to unpack my ubox and my box was not able to be access it.

Marlean V. on

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The young male was over the top in the customer service catagory. I wish I remember his name. He was friendly and extremely helpful. He was a young black male and he was just great

anthony c. on

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Freida H. on

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great service

Hayley P. on

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Had my u boxes ready on time

Kimberly Q. on

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When i got my things the only problems was the little bugs but other than that i will recomment to all my friends and family to get uhaul when looking for storage place

PATRICIA S. on

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We did return our Trailer yesterday around 1:00pm. To date will still did not receive our email receipt. Hope you do send the receipt to our email address @ schagrin1@aol.com.

JEAN HARRIS G. on

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One of my storages was emptied by some unknown person or persons. I was not contacted about this. I moved my things out of the other storage on June 30, 2018. I informed the manager before leaving.

Larry A. on

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I haven't got a receipt for the truck that I rented? I have a bill on my credit card but they said would receive my final invoice by email and I never received it or had an opportunity to review it.

Philip M. on

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My first month rent was free the management allowed me the second month to take my things without a fee however my inventory or my merchandise was damaged by water that dripped from an AC so they said

HUNTER W. on

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Staff was always very helpful. Each time I accessed my unit the facility was clean and definitely the climate control was working! Next time I need additional storage I will be a repeat customer!

JUANA R. on

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Thank you for these 18 years!!!!!! We were with you,for your services and help .

Brian M. on

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In my last visit the staff that I found in this store wasn't really friendly.