Customer Reviews for U-Haul Moving & Storage at The Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at The Heights

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Francisco G. on

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veronica W. on

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This location was AWESOME.. the staff was very accommodating & the truck was pretty new .. totally awesome experience

Lauren S. on

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I pre planned this entire transaction, but it has been changed, mishandle and most importantly a inconvenience!

Linda O. on

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It was a very good experience. I would recommend this store.

Richard R. on

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Sherri C. on

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Jerry B. on

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Josie M. on

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Quick service and staff professionalism made returning the trailer very easy.

Mor R. on

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Benton H. on

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Cleaner trucks. Got no form to fill out about the condition of truck before my use.

Margaret L. on

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Perhaps u might consider changing the cab, more leg rm, add a small sleep area, to save on hotel cost.

Christian O. on

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Well the issue really isn’t with the employees so far everything was very good , but just the overall price for certain charges are just ridiculous like the fact you get charged for the cleaning of the vehicle when in fact you left it how it is.

Juan V. on

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Marlin M. on

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On a busy Saturday there was only one person working the counter. It took over an hour to pick up my pre-checked in reservation.

Karon N. on

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Jeffrey W. on

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The check in process was ridiculous. We had a confirmation and still had to wait for 75 minutes to get the truck. *They need to form a line for people with reservations and those without!* When it’s the last day of the month, a frequent busy time, they need to have enough employees to service their customers. I appreciate that they have many trucks and this is why I would recommend the location.

Jonathan M. on

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Waited 75 minutes just to receive our truck. The dolley we rented wasnt provided in the truck so I had to spend another 45 minutes on the phone resolving the issue. The uhaul box we are using to move is in very bad shape and has loose screws sticking out from the wood.

anthony R. on

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Keep up the good work

Dujuan T. on

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Customer is horrible and they lied about the price tried to charge my twice luckily I checked my bank account before I paid them again

Miguel L. on

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Shaun L. on

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Kenneth R. on

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Make sure you dont charge customers twice. I was charged twice and I really did not like that

Gerald B. on

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Amber S. on

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always friendly and helpful.

Dale W. on

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The young lady was marvelous, and handle every thing efficiently

Susan M. on

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It was all great! The two people on duty were efficient and very nice. One was Reechel. The other was a soft-spoken male who was very personable.

Wesley H. on

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Rolando L. on

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jose E. on

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Todo estuvo muy profesional al entregarme el behiculo y al recogerlo. Ni tuve ninguna queja y si mis sinceras felicitaciones por su servicio

Tramaine T. on

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MARGARET R. on

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We were given a trailer that was broken. I received a call 45 min after I picked up the trailer and had to return to the location during rush hour. I was told that I would get a free day and this did not occur. I will not rent from Uhaul again.

Jane V. on

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I returned the equipment in the morning, and when I asked the staff at the desk if I needed to do anything additional he said no. I received a call later that day asking me to explain why I had not returned the equipment although it had been sitting in their lot for 5 hours. It was unprofessional.

David W. on

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Sheena O. on

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Storage is terrible

Raven C. on

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I asked for a specific storage size and I was given one way bigger than the one I asked for which means I would have to pay more money for it

dexter w. on

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Great customer service team !

AMANDA A. on

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Overall fiine...

antonio c. on

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Will go definitely go back if storage needed again!!!

viola J. on

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Great customer service

pamela w. on

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Hannah is always very nice, friendly, and helpful. Even when people are being rude to her, she remains calm and tries to defuse the situation. We enjoyed working with Hannah and her staff.

KENYATTA C. on

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I was told that there was a freight elevator available to move my things to the second floor. They only had a small elevator. I reserved at 10by 20, the manager gave me 2 , 5by 10 units instead.

Heather L. on

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Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I’m glad I chose the 34th st location because of how it all worked out.

Vincent V. on

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Thaanks

Christina C. on

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The staff was very friendly especially the lady at the front desk. Unfortunately I had made a reservation to unpack my ubox and my box was not able to be access it.

Marlean V. on

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The young male was over the top in the customer service catagory. I wish I remember his name. He was friendly and extremely helpful. He was a young black male and he was just great

anthony c. on

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Freida H. on

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great service

Hayley P. on

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Had my u boxes ready on time

Kimberly Q. on

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When i got my things the only problems was the little bugs but other than that i will recomment to all my friends and family to get uhaul when looking for storage place

PATRICIA S. on

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We did return our Trailer yesterday around 1:00pm. To date will still did not receive our email receipt. Hope you do send the receipt to our email address @ schagrin1@aol.com.

JEAN HARRIS G. on

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One of my storages was emptied by some unknown person or persons. I was not contacted about this. I moved my things out of the other storage on June 30, 2018. I informed the manager before leaving.

Larry A. on

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I haven't got a receipt for the truck that I rented? I have a bill on my credit card but they said would receive my final invoice by email and I never received it or had an opportunity to review it.

Philip M. on

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My first month rent was free the management allowed me the second month to take my things without a fee however my inventory or my merchandise was damaged by water that dripped from an AC so they said

HUNTER W. on

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Staff was always very helpful. Each time I accessed my unit the facility was clean and definitely the climate control was working! Next time I need additional storage I will be a repeat customer!

JUANA R. on

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Thank you for these 18 years!!!!!! We were with you,for your services and help .

Brian M. on

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In my last visit the staff that I found in this store wasn't really friendly.