Customer Reviews for U-Haul Moving & Storage at The Heights

2801 reviews

4825 W 34th St   Houston, TX 77092

(713) 680-1964

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 680-1964

4825 W 34th St
Houston, TX 77092

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Always professional and dependable

WILLIAM B. 
Rating:
3.0

Movers hired failed to show up. This is the 2nd time this has happened to me on the U-Haul site.

MICHAEL M. 
Rating:
3.0

Truck ordered wasn't available. Ended up paying a bunch more. Not a fan.

Justin S. 
Rating:
1.0

I had a broken mirror on passenger side. Didn't receive the equipment i paid for. Was over charged for miles not driven

Ciera H. 
Rating:
5.0

It is always a pleasure to work with the employees at this location! Will continue to recommend and use!

LISA S. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Customer did not leave a comment.

JOSE J. 
Rating:
5.0

Very good experience, thank you .

MIGUEL R. 
Rating:
3.0

U-Haul is so amazing! Thank you

ANDRES B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
2.0

Customer did not leave a comment.

JAQUARIUS L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Above and beyond to help make sure we were taken care of 👍🏿👍🏿

Brent W.  |  First Impressions 
Rating:
4.0

Storage unit says $54.95 on the signs. I did not want anything for free. It does not say upstairs or downstairs so I never moved in I found another storage unit downstairs for the $54.95

KENNETH DWAYNE R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ABDIEL E S. 
Rating:
5.0

The manager does his job to the T I love the employees here

SAVANNAH D. 
Rating:
5.0

N/A great!!!!!!!

ERROL W. 
Rating:
5.0

Customer did not leave a comment.

VANESSA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARENCE W. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Employees were friendly, helpful, and courteous in every transaction with me.

MAX A. 
Rating:
1.0

This place has the worst customer service, and the staff and manager are very unprofessional, they didn't have the truck I reserved at the time, all they could tell me was that the trucks they had weren't operating and they called reservations and told me someone would call me. Keep in mind I hired movers through Uhaul and had them scheduled for 1, luckily they were behind and I had to call around to find another truck and got one at another location further away. NOT sure why the Uhaul manager wasn't able to do that for me. I finally got my truck about 2:40 and I was 2 hours late returning it and was charged for another day plus a dolly I never received and I contacted Uhaul and I have yet to receive a call!! I will never use Uhaul again!! Hire movers save urself the headache!!

Maria C. 
Rating:
1.0

I absolutely hate uhaul and going forward I will be letting the world no how this organization gives u the run around during an already stressful information. Receive no timely refund due to u. People properly being able to do a job to close tickets. This has been the worse move ever.

KENNETTA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Arturo N. 
Rating:
1.0

Customer did not leave a comment.

MARTHA S. 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

Eduardo S. 
Rating:
2.0

Try not to accidentally cancel a reservation or be more careful reviewing what the customers needs are

Harry F. 
Rating:
3.0

Employee Had trouble printing contract . Took longer to print contract than hook up trailer Then he tightened the javk so hard than the receiving UHaul couldn't operate the handle to lower trailer And they had to get a portable jack to remove trailer from my hitch IT WOULD HAVE BEEN IMPOSSIBLE to have dropped off trailer at the 24/7 uhaul by myself There was no reason to tighten than hard ...!!! The guys in Kerrville even after lubricating jack handle could move it any without stripping the bolt off

DAVID W. 
Rating:
5.0

Nigel was very pleasant and professional! Great costumer service

MARKEL W.  |  First Impressions 
Rating:
2.0

My last name which is Brown is spelled wrong. They were suppose to correct when I was at the store and I see they have not. When we had come to park our trailer the spot we were told that space was occupied and that they couldn’t find our account due to the last name not being corrected. So was not a great experience to start with.

Quain B.  |  Overall Experience 
Rating:
5.0

Todo bien

nicolas g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY F.  |  Overall Experience 
Rating:
1.0

I don't know what kind of scam is being pulled here, but the submitted totals are all wrong. I was not in an accident in the truck, I did not drive over 90 miles, and I filled the tank above 1/4 tank before I returned the truck. This contract was suspect from the beginning because I couldn't access the web form with my contract number but the associate told me not to worry about it. I do not appreciate being lied to or defrauded and I will be disputing the charges with my bank.

SAXON C. 
Rating:
3.0

You guys have sent me a bill. I dont owe you any money. Except that i am returning a furniture cover to a location. I really want to bring it to your location. Other than that you have been great.

Windra L.  |  Overall Experience 
Rating:
2.0

J booked two different storage units and neither of them were available/ cleaned out for me to move my things into. This was very frustrating and a waste of time in the middle of a move.

Laporshia O.  |  Overall Experience 
Rating:
3.0

I’ve had a problem with my door code but the manager yesterday cleared that up over the phone. My biggest concern there now is the fact that the lighting is not working at night so it’s very very dark and unsafe. I spoke with facility yesterday and they told me that it was a problem that stemmed from the ice storm but he’s working to get that fixed waiting on the electrician but I explain to him that is very dangerous and he said he would get on it right away again. The entire staff here is very helpful though so I know he’ll get it done.

James G.  |  Overall Experience 
Rating:
5.0

The gentleman Nigel Hilliard was fantastic! He helped me get a better unit because I found out the original storage unit I booked online was upstairs and he had no elevator so Nigel Hilliard found me a ground unit outside to help because I did not have help unloading my truck. Nigel also tried to help me as much as he could with my truck dilemma but unfortunately the system would not allow him to help me more than what he wanted to but he has fantastic customer service skills and he definitely should be promoted to a better position if possible because you need more people like him in your establishment.

James G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheree g.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

The employees were very nice and helpful. I had a very good experience.

MERRY N.  |  First Impressions 
Rating:
5.0

Everything was ready to go

ROBERT H. 
Rating:
5.0

You are very professional and have great customer service, you guys are AWESOME 👏

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

Roxchell S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip Y. 
Rating:
5.0

Customer did not leave a comment.

Latechlia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
4.0

Customer did not leave a comment.

nain C. 
Rating:
5.0

Adjustable side mirrors That's all

RAY W. 
Rating:
5.0

The guys in the office were very friendly, helpful and knowledgeable! The best!

ERIC P. 
Rating:
5.0

Great customer service from the same agent on Friday and Sunday. He was really professional and knew his job.

TROY S. 
Rating:
5.0

Completely different experience than the pick up they took care of me very fast and friendly I didn't even have to get out of my truck

ROBIN C P. 
Rating:
1.0

Over charged me way too much for milage not happy 🤨

GABRIEL G. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA J. 
Rating:
4.0

Customer did not leave a comment.

SHANE C. 
Rating:
5.0

Easy and simple

GREGG L. 
Rating:
2.0

One person working during peak hours is never a good idea.

mohammed Q. 
Rating:
5.0

Customer did not leave a comment.

GABRAEL A. 
Rating:
5.0

Customer did not leave a comment.

GERT R. 
Rating:
5.0

Excellent service, user-friendly staff helped make it an easier move. Thanks guys

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Nothing. That was great

STERLING D. 
Rating:
5.0

Customer did not leave a comment.

Clarisa D. 
Rating:
1.0

1) The rate I was quoted when I made my reservation was .89 a mile, when I arrived to pick up the van, the rate was 1.09. 2) The 1st Truck that was assigned to me had a check engine light & oil light on and it kept making an alarm noise and the engine sounded like it was about to blow up. I returned it to exchange for a different one 3) The next truck that I was assigned, BOTH adapter outlets were not functional, so I couldn't charge my phone I'm most angered that I was lied to about the rate, I would have gone with a different option had I known the truth

PRESTON H. 
Rating:
5.0

Customer did not leave a comment.

Ernesto C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

COLLINS B. 
Rating:
5.0

The desk clerk was exceptional I had great customer service seems like he had great experience very friendly

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

RODELPH O. 
Rating:
5.0

Customer did not leave a comment.

Terah H.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Zuleika P. 
Rating:
5.0

Helpful and everything was easy

Brooke S. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Clean cabin cup holders

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

LaTricia W. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

You can always count on uHaul equipment being high quality but it's also nice to deal with a company that puts emphasis on customer service.

ANGELA G. 
Rating:
1.0

*not secured at all, all my belongings got robbed and all they said was ohh we dont know if we have cameras there so we don’t think we can help *told them to cancel the storage unit months ago and they kept charging me *overall that location has no good and honest management and they dont care about the customer whatsoever

michael i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

TINA G. 
Rating:
5.0

Make sure the truck transmission is right

CARLUS P. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
3.0

equipment i had reserved was not available and my beginning mileage was wrong on my final bill.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Krishon W. 
Rating:
3.0

The after hour check in process could be better , it's too easy for You'll to charge extra and say there were damages

Lonnie W. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

The guys at the 34th location were very nice and polite ..

Ron K. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Service was outstanding. One complaint. I reserved a pickup truck, but when I arrived, was told that it wouldn't be there on time. Was given a 10ft truck instead, but was charged .20$ more per mile (employee couldn't override it to give me the rate for the smaller truck, but he tried). I thought i had a guarantee that my truck would be there, but it wasn't. It ended up working fine, but the extra charge was disappointing. Again, not the employees fault, who tried to help and was incredibly helpful.

JOSHUA W. 
Rating:
3.0

I reserved and checked in online for expedited service. Yet When I arrived to puck up, I still had to wait, sign, and give CC. There was no ramp on my 10' truck nor was it mentioned that it did not come with one. By the time I realized it, I was 40 miles away and ready to load up. This caused a much longer rental period then planned and unforeseen injuries due to heavy lifting.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

linda L. 
Rating:
5.0

Customer did not leave a comment.

Trenton B. 
Rating:
5.0

Great service!!!

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
2.0

Stop overcharging people then send them through hell to fix your mistakes. This was such a horrible waste of my time and money I will never use uhaul again after this.

TANISH B. 
Rating:
5.0

The general manager and his staff are very professional and knowledgeable. It was a great experience.

Ronricka O. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
4.0

Customer did not leave a comment.

JULIAN P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

I was in and out and on the road in no time. No high schoolers with their lagging work ethic, bad attitudes and laziness. These guys and gals were professional and about business. Go here if you want to skip the BS and get out on the road.

LATONYA E. 
Rating:
4.0

Customer did not leave a comment.

nicholas S. 
Rating:
5.0

Customer did not leave a comment.

NAPOLEON D. 
Rating:
5.0

I was charged three times for an amount over my bill

Brett L. 
Rating:
1.0

Fix your odemetor. You showed me with 133 miles yet Google map shows that I clocked a little over 80 miles. Go figure.

WILLIAM M. 
Rating:
5.0

Very helpful employee here Thank you

Philip D. 
Rating:
4.0

Customer did not leave a comment.

LEROY A. 
Rating:
5.0

Improve the mobile rental. Repeat customers shouldn't have to go through the same process every time they rent.

Taralyn E. 
Rating:
5.0

Great

Jeremy J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

thomas h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurel M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Brand new van for my rental - nice to see newer vehicles with backup cameras. U-Haul should make sure new box trucks have them as well and advertise it as it greatly reduces anxiety when driving a larger vehicle.

DAVID B. 
Rating:
2.0

The truck was dirty. The windshield was dirty and hard to see through when light it it just right. The steering felt very loose. Prices on items in the store were not correct. First set of straps said $19.99 but were $29.99, I tried another set of straps that said $19.99, but they were $24.99. They guy that helped with the return was good.

Stephen C. 
Rating:
3.0

Vehicle smelled and employees were not wearing masks. Also $80 for a 2 hour trip is defiantly not the $20 advertised. Up charges are ridiculous.

Pedram T. 
Rating:
1.0

Airbag light was on with and without passenger. You should be ashamed of renting unsafe equipment.

Michael T. 
Rating:
1.0

you would allow me to work out an affordable plan to catch up with my arrearages and you failed to follow the law and notify of yall liquidating my assets! When were my assets even liquidated?

DAVID K.  |  Overall Experience 
Rating:
1.0

This location did not have the size of storage unit available on my move-in date, so my stuff had to be split up between two locations last minute. I also rented a truck and materials. Upon arrival I was told the moving materials I rented were not available. However, the truck I was assigned ended up having the supplies inside. The staff did not seem informed of who was coming in/going out that day plus they were understaffed. Though my overall experience was not satisfactory, Victor, the manager, did a good job rectifying the situation.

STEPHANIE M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

joe m.  |  Overall Experience 
Rating:
5.0

They need a few bigger storage units.

RAHCHELLE B.  |  First Impressions 
Rating:
5.0

Staff was Friendly and courteous.

ruben r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ariel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanya d.  |  Overall Experience 
Rating:
4.0

The access code key pad didn't always work

Daniel Z.  |  Overall Experience 
Rating:
5.0

Employees are straight to the point, time efficient, and polite. Great help. Made my move easy and quick.

Lisa B.  |  First Impressions 
Rating:
5.0

Thank to the Uhaul team and the Manager Mrs. Paige. Great customer services:

maria m.  |  Overall Experience 
Rating:
5.0

the young lady was excellant in customer service Topk very good care of us

Kenneth R.  |  First Impressions 
Rating:
3.0

paid for 24 hour access but when I was unable to access my storage the # given was NEVER answered . Multiple calls to get inside my storage with no answer had to com back the next day . Frustrating

Sapphire S.  |  Overall Experience 
Rating:
5.0

General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.

Shemerra h.  |  First Impressions 
Rating:
5.0

always friendly and helpful.

Amber S.  |  Overall Experience 
Rating:
1.0

Storage is terrible

Sheena O.  |  First Impressions 
Rating:
1.0

I asked for a specific storage size and I was given one way bigger than the one I asked for which means I would have to pay more money for it

Raven C.  |  Overall Experience 
Rating:
4.0

Great customer service team !

dexter w.  |  First Impressions 
Rating:
3.0

Overall fiine...

AMANDA A.  |  Overall Experience 
Rating:
5.0

Will go definitely go back if storage needed again!!!

antonio c.  |  Overall Experience 
Rating:
5.0

Great customer service

viola J.  |  First Impressions 
Rating:
4.0

Hannah is always very nice, friendly, and helpful. Even when people are being rude to her, she remains calm and tries to defuse the situation. We enjoyed working with Hannah and her staff.

pamela w.  |  Overall Experience 
Rating:
2.0

I was told that there was a freight elevator available to move my things to the second floor. They only had a small elevator. I reserved at 10by 20, the manager gave me 2 , 5by 10 units instead.

KENYATTA C.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I’m glad I chose the 34th st location because of how it all worked out.

Heather L.  |  Reservation 
Rating:
5.0

Thaanks

Vincent V.  |  Overall Experience 
Rating:
3.0

The staff was very friendly especially the lady at the front desk. Unfortunately I had made a reservation to unpack my ubox and my box was not able to be access it.

Christina C.  |  Overall Experience 
Rating:
5.0

The young male was over the top in the customer service catagory. I wish I remember his name. He was friendly and extremely helpful. He was a young black male and he was just great

Marlean V.  |  Overall Experience 
Rating:
3.0

No feedback

anthony c.  |  Overall Experience 
Rating:
5.0

great service

Freida H.  |  Overall Experience 
Rating:
5.0

Had my u boxes ready on time

Hayley P.  |  Overall Experience 
Rating:
5.0

When i got my things the only problems was the little bugs but other than that i will recomment to all my friends and family to get uhaul when looking for storage place

Kimberly Q.  |  Overall Experience 
Rating:
1.0

We did return our Trailer yesterday around 1:00pm. To date will still did not receive our email receipt. Hope you do send the receipt to our email address @ schagrin1@aol.com.

PATRICIA S.  |  Reservation 
Rating:
1.0

One of my storages was emptied by some unknown person or persons. I was not contacted about this. I moved my things out of the other storage on June 30, 2018. I informed the manager before leaving.

JEAN HARRIS G.  |  Overall Experience 
Rating:
2.0

I haven't got a receipt for the truck that I rented? I have a bill on my credit card but they said would receive my final invoice by email and I never received it or had an opportunity to review it.

Larry A.  |  Overall Experience 
Rating:
3.0

My first month rent was free the management allowed me the second month to take my things without a fee however my inventory or my merchandise was damaged by water that dripped from an AC so they said

Philip M.  |  Overall Experience 
Rating:
5.0

Staff was always very helpful. Each time I accessed my unit the facility was clean and definitely the climate control was working! Next time I need additional storage I will be a repeat customer!

HUNTER W.  |  Overall Experience 
Rating:
5.0

Thank you for these 18 years!!!!!! We were with you,for your services and help .

JUANA R.  |  Overall Experience 
Rating:
3.0

In my last visit the staff that I found in this store wasn't really friendly.

Brian M.  |  Overall Experience 
No reviews have been submitted for this location.

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