Customer Reviews for U-Haul Moving & Storage at Tropicana Field

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Tropicana Field

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Timothy H. on

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Employee stated “got to go take care of other customers” Original drop off point (per contract) was changed. Was informed by customer service that an email was sent. A lot of people don’t get emails while traveling. A text would have been better.

Marshall M. on

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Customer did not leave a comment.

patty M. on

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Pros: not busy, good price, fast processing, very polite and helpful young man who, upon my inquires, Explained the basic functions Cons: agent was unfriendly, truck sounded like it had engine issues and driver window was tough to close.

Kurt M. on

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Um smile more? Very efficient and polite

Fred B. on

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Customer did not leave a comment.

Chris M. on

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A wench Would be nice

Patricia C. on

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The taillights didn’t work on the trailer and there was a gummy sticky substance on the rails and once it got on me it was more than difficult to get off. However, the lady that checked us out was far superior to any service agent I have ever dealt with at U-Haul.

Jason D. on

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Todd B. on

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Ethan B. on

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Eric G. on

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Very professional

william F. on

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All good...ready on time... well maintained.. clean.. great job.....

Thia T. on

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Tracey G. on

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Dale S. on

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Great service..!

Jerome G. on

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Comparing equipment condition with cell phone images is not realistic. Truck scratches were not shown in truck images. Either present the previous truck condition enumeration history for confirmation and additional annotation or return to a UHaul representative "walk about" model with the customer.

Greg H. on

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Make sure the mileage out on the truck I rented is correct. I had an issue returning the truck because the mileage out showed over 20,000 miles added.

robert K. on

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Michael V. on

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Andrew S. on

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Staff was great, van was super clean. Couldn’t have been better. Thanks!

RAUL S. on

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Spencer help me with trailer while my wife was helped inside by a super friendly lady. Spencer quickly got me hooked up and exactly what he was doing, also super friendly. great employees at this location.

Jeffrey A. on

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Quick and easy with friendly staff THANKS

Thomas T. on

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Only problem was the 15 minute wait time again.

Bernadette D. on

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Karl H. on

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Cassandra F. on

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The young man Austin Taylar needs training and needs to know he should treat customers better then he do when his trucks are broke and lights are not working don't take kt out on the customer .

Cassandra F. on

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My experience was terrible the young man Austin Taylor was so nasty and rude he wanted to send up all the way to Georgia with no working lights on the tow dolly . I did call 727-612-1110 and left a message with James Beck Jr about the terrible service..never again !!!

jennie G. on

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Large easy , drop off area. Attentive staff , was in and out in five minutes.

Marie B. on

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The truck needed to be cleaned an the seat didn't work. Very rough ride. Staff at location very friendly.

Robert M. on

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Kevin P. on

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1. Inform the customer to complete a truck self check sheet when returning the truck after hours. 2. Fix the self check in mobile app (I had to go to a different location to see a live representative instead of picking up vehicle via self check in)

Johnnie H. on

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Nothing all was great

kevin D. on

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Andrew was great.

Jay H. on

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When I picked up the truck I was not informed that I could save a $20 "after hours fee" by downloading the phone app which I would have done. The receipt said I had the truck until 8:30 and said nothing about an extra fee. NOT HAPPY ABOUT THAT

Jonnette D. on

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Dammon J. on

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just the parking lot was a mess

charles H. on

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Chris M. on

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Clean and secure facility, carts available, friendly staff. Absolutely recommend this location

Elizabeth K. on

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Love these guys at this location!

Maureen M. on

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Staff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.

ashley p. on

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Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit

Earl H. on

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I would use again. Rented trucks and used storage facility.

Betty R. on

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Staff always pleasant and helpful.

Charlene T. on

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No comments

CHRISTINE E. on

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So convenient!

Amanda L. on

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Jimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!

Harolyn J. on

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Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.

Betty R. on

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All CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.

brian h. on

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Good job!

Robert B. on

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Should prorate the rental fee when early cancellation

KENDRA T. on

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The man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur

SUSAN B. on

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The only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good

edward s. on

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Excellent facility and staff. Thank you

Thomas P. on

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Facility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati

Thomas P. on

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Wished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.

Thomas P. on

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Everything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates

John B. on

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All good

desheryl p. on

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I'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED

hauilah b. on

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Great customer service

Liz R. on

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Perfect place for storage and moving assistance, could not find a better place to help with your moving needs!

Jason J. on

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I booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit

LARRY B. on

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Not very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.

Colleen V. on

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Terrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.

Christopher H. on

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Other than the accessibility being so limited. It is a Great facility & very clean.

Stewart C. on

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The facility and people were a pleasure to work with.

Surtie D. on

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It was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.

SUSAN S. on

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I have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.

DONNA W. on

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DESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME

candace c. on

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Could have been less squatters in the area. But very nice staff and facilities.

JAY L. on

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Getting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥

James B. on

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Very helpful staff

MICHELLE F. on

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I have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!

barry k. on

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Why not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.

denise m. on

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Convenient location.