Customer Reviews for U-Haul Moving & Storage at Tropicana Field

Rating:

3.0

Friendlier service. The young man who finally helped us hook up the trailer was nice enough.

Rating:

3.0

1. Have more people working. Employees were both working the registers and hooking up / pulling up equipment. Was very inefficient and the line was very long. I waited at least 20 mins in line. 2. Have a minimum gas on rented trucks policy. The low gas light came on as soon as I drove off the lot. Not happy that I had to get gas twice for a 50 mile use.

Rating:

5.0

Great service. Very convenient to drop off anywhere.Thank you.

Rating:

5.0

Staff was friendly and helpful great service.

Rating:

5.0

Truck ready and clean on arrival for pickup.

Rating:

5.0

Easy to drop off the trailer. They unhooked it right away and put it in a parking spot. No paperwork and no hassles.

Rating:

5.0

Nothing everything was ready when I walked in, just had to sign and go

Rating:

2.0

The truck had a soilles, sticky substance on the cargo floor and sunflower seeds shells on the cab floor. The cargo area leaked rain water and got my mattress and uhaul pads wet.

Rating:

3.0

Very spacious, accessable, and organized. Prompt and professional services.

Rating:

5.0

i like it

Rating:

3.0

All I did was give them the keys and they told me they would email me

Rating:

2.0

They charged me an extra 100 miles and would not listen to me

Rating:

5.0

The cab of my truck was very dirty/grimy from previous renters. A thorough cleaning, especially considering Covid, would have been good.

Rating:

5.0

Inside of cab was very dirty and did not appear wiped down whatsoever. I spent 45 minutes cleaning it myself. Not only due to COVID, but also because I was going to spend 4 days driving and wanted to feel comfortable. Overall my experience was good, and the truck drove great, but there is no excuse for the dirtiness of the cab/dash.

Rating:

5.0

Great people but they are a bit understaffed during peak times. Would recommend some additional staff to help smooth the pick up/drop off process.

Rating:

5.0

This is second time I've used the online app process. It's a good way to get and return the truck. There are several steps to follow including sending in pictures and entering your payment details so leave yourself a little extra time. When returning the truck I didn't have to wait in line, just handed in my key.

Rating:

4.0

When people have prebooked there should be no waiting.

Rating:

5.0

Bridgette was excellent.

Rating:

3.0

The gas meter that was marked on my contract info was not accurate. It was marked at a half tank but when I received the vehicle it was only at a quarter tank. I left anyway so I would not have to go back in (I was in a rush). This caused me to spend more money to fill the tank back up.

Rating:

5.0

What a courteous kind group of working hard employees during this covid process. Highly recommend this location

Rating:

1.0

Got there a few minutes late and there wasn't a truck , I had reservations two weeks before, there was clear they didn't have a truck

Rating:

5.0

Appreciate quick check out and in. Staff is courteous, helpful, and friendly.

Rating:

4.0

They have a large selection of trucks and trailers. The employees were friendly and professional. Every time I use them, I wait several minutes for help. Could be bad timing or possibly they're under staffed.

Rating:

5.0

On the return process, tell the person to stay in the vehicle to get the pictures needed. Also, the check in barcode should be easier to locate, I found it easily but 2 other people were looking for it and had to ask me for help.

Rating:

5.0

Only one criticism. I ordered 12 Furniture pads but they were not provided at pick-up

Rating:

4.0

Store employees were professional and very helpful!

Rating:

5.0

Again, checkin and drop was so quick.

Rating:

5.0

Great crew there!

Rating:

5.0

It was a perfect experience and we ate already planning our next rental.

Rating:

5.0

Service was great just the smell not Pleasant

Rating:

3.0

I drove a total of 4 miles and you charged me $17 for fuel. That's absolutely ridiculous and such a rip off. I'll go somewhere else next time. That's just shady.

Rating:

4.0

Very clean facility and friendly staff.

Rating:

4.0

The one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.

Rating:

3.0

I would have given my experience 5 stars as the service was excellent and the truck worked great, but NO ONE informed me that I'd be charged $20 extra dollars for an after hours key drop off. I made the reservation for 12 hours and no where did it reveal this ridiculous up charge. Unprofessional & Greedy

Rating:

5.0

Professional and friendly!

Rating:

5.0

I left my dolly in the back

Rating:

5.0

Every time I use this location I have a great experience and this time was no exception. I was greeted promptly and James did an excellent job checking me in and getting my truck brought up. The new guy that helped me check in was very courteous and kind as well. We will continue to use this location.

Rating:

3.0

Take people with reservations before walk ups!!

Rating:

5.0

When I walked in I said hello no one spoke back and when I returned the u-haul I was basically told to go outside by some guy and that my business would be handled out the door (they are rude and no customer service skills

Rating:

5.0

Pretty much excellent service...thank you!

Rating:

5.0

A female worker found my cell phone in the truck. She literally ran after my car to catch up with me. Thank you very much for the extra effort!

Rating:

4.0

Very easy return.

Rating:

3.0

Customer service was terrible.

Rating:

4.0

Make the policy for returning after hours clear and explicit

Rating:

5.0

I have used this location several times and also maintain a storage unit in the building. The staff is friendly, helpful and efficient. I will always use this location for my UHaul needs. Highly recommend!

Rating:

5.0

No issues- very pleasant experience

Rating:

5.0

I have used this UHaul location many, many times. I've never had a bad experience. All of the employees that I have been in contact with during the equipment rental process have been great! Highly recommend!

Rating:

5.0

Pleasant, clean , efficient .

Rating:

3.0

I had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.

Rating:

5.0

There was a reservation error. The centralized reservation system gave me lockers that didn’t exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.

Rating:

4.0

I will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.

Rating:

3.0

After being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.

Rating:

4.0

The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it

Rating:

3.0

There were cockroaches in my storage unit. Very disgusting!

Rating:

5.0

Clean facility ,well maintained and helpful staff!

Rating:

5.0

Mr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.

Rating:

5.0

Elevator needs to be leveled to upper floors so it’s easier to get dollie off

Rating:

4.0

The staff was excellent. Very helpful.

Rating:

2.0

Most awful experience of my life

Rating:

5.0

Absolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 💵

Rating:

1.0

We received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.

Rating:

4.0

We have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.

Rating:

5.0

Jimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!

Rating:

4.0

The staff work very hard to accommodate your needs. Thanks for everything.

Rating:

5.0

The Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.

Rating:

5.0

This location was always clean, staff was very helpful.

Rating:

5.0

I will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.

Rating:

3.0

I requested moving pads when I created my truck reservation online which I didn’t receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it

Rating:

4.0

Thank you

Rating:

4.0

The only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but

Rating:

5.0

Staff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.

Rating:

5.0

Excellent service!

Rating:

5.0

So Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏

Rating:

5.0

Drew, was very helpful. great service. Thanks.

Rating:

3.0

n/a

Rating:

5.0

Clean and secure facility, carts available, friendly staff. Absolutely recommend this location

Rating:

5.0

Love these guys at this location!

Rating:

1.0

Staff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.

Rating:

3.0

Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit

Rating:

4.0

I would use again. Rented trucks and used storage facility.

Rating:

4.0

Staff always pleasant and helpful.

Rating:

5.0

No comments

Rating:

5.0

So convenient!

Rating:

5.0

Jimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!

Rating:

4.0

Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.

Rating:

5.0

All CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.

Rating:

5.0

Good job!

Rating:

5.0

Should prorate the rental fee when early cancellation

Rating:

4.0

The man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur

Rating:

4.0

The only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good

Rating:

5.0

Excellent facility and staff. Thank you

Rating:

4.0

Facility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati

Rating:

4.0

Wished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.

Rating:

4.0

Everything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates

Rating:

4.0

All good

Rating:

4.0

I'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED

Rating:

5.0

Great customer service

Rating:

5.0

Perfect place for storage and moving assistance, could not find a better place to help with your moving needs!

Rating:

1.0

I booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit

Rating:

2.0

Not very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.

Rating:

1.0

Terrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.

Rating:

5.0

Other than the accessibility being so limited. It is a Great facility & very clean.

Rating:

5.0

The facility and people were a pleasure to work with.

Rating:

5.0

It was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.

Rating:

4.0

I have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.

Rating:

4.0

DESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME

Rating:

4.0

Could have been less squatters in the area. But very nice staff and facilities.

Rating:

3.0

Getting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥

Rating:

5.0

Very helpful staff

Rating:

5.0

I have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!

Rating:

5.0

Why not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.