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DOC HCustomer Reviews for U-Haul Moving & Storage at Tropicana Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used Uhaul for decades always satisfied when googling the highest rated in the area
BECKY D | First ImpressionsMotion sensor lights deactivated quickly. Had to walk several past several units to make it brighter. Staff was fantastic.
Allen S | Overall ExperienceMr. Rico and the staff was very informative, helpful, and courteous. Thanks for being Professional and Kind in our most vulnerable times. Thanks
Dee-Shawn D | Overall ExperienceMy Uhaul experience was one of the best.This was my third time using them from top to bottom everything went well. I have my friends and co-worker about Uhaul.Thanks for being there.
Larry M | Overall ExperienceDon was very helpful during checkout. I have had experience with Don in the past and he was a gentleman and very helpful each time. I no longer need storage, but if I did I would use this facility and I would hope he was there to help again. Top notch employees here.
Kelly F | Overall ExperienceWARNING: DANGEROUS DO NOT UTILIZE THIS FACILITY! Homeless People staying in Units, Preying on Customers Attempting to Access their Unit. I Found Several Times, What Appeared to be that Our "Lock" on the Unit, had been Tampered with (As if Someone was "Attempting" to Gain Access. I brought this to Management's & Employee's Attention and was told that According to the "Rental Agreement ", the Facility is NOT Responsible for "Lost, Stolen or Damaged" Property". I made numerous attempts to resolve this issue with the Facility, inevitably ending in the Facility "locking" me out of my Unit and Selling my Possessions. I am filing an Action against this Facility for recourse of what is Clearly a Case of "Retaliatory Conduct". If You take your chances with this FACILITY, Remember...You were Warned. Good Luck & God Bless!
frank p | Overall ExperienceOnly con was elevator was out of service at time of check in- outside of that staff was super friendly and provided outstanding customer service-
Rosalyn B | First ImpressionsAwesome team!!!!!!!.
Kellie R | First ImpressionsThe staff there were all very helpful and friendly. Always willing to help and answered all our concerns. Great group of people!
Ruby F | Online Move InI have used this facility for the past 7 years and it has been a great experience, my rent was raised like two times in those years… amazing , thank you for everything team Tropicana!
Rachelle C | Overall ExperienceNone at this time.
craig b | First ImpressionsDuring a somewhat stressful time during 2 hurricanes and having to evacuate and move my belongings, the staff was compassionate and helpful. Great customer service.
Betsy K | Overall ExperienceThe staff were really helpful. They were very accommodating. Made this difficult time a bit easy. Happy holidays to y’all!
Michael q | Overall ExperienceIt took me a minute to figure out the code process but once that was taken care of, everything was very easy
April B | Online Move InEveryone is very nice and helpful.
Michelle I | Overall ExperienceI went in the store on October 18 to cancel my storage. I gave my storage number B127. The guy wrote it down and said ok you’re good. I said I don’t need to sign anything, he said nope. And on October 28, I got charged $128. When I called in I was told by the woman on the phone she would talk to the manager about my refund. She said ma’am we are busy. That’s no excuse for not doing something properly. I’m expected to follow the rules. But it seems as though that’s not the case for employees. I understand this is a trying time. I myself lost my house in hurricane Helena. So paying extra money for something I was done with, really wasn’t in the budget. I was told to call back to make sure the refund got put through. Not good customer service.
NICOLE W | Overall ExperienceI can't express how grateful I am for you and your staff being there for my family after hurricane Helene. You provided a safe and clean place to store our belongings which was so important to our recovery...both physical and emotional. Thanks to you and the amazing staff who listened to my story and who gave me a hug when I really needed consolation.
Regina F | Overall Experience#1 issue is loading and unloading parking spaces availability was limited to 2 or 3 spaces only due to overflow of rental trucks parked in the customer spaces thus requiring wait times.
Michael R | Overall ExperienceGreat worker
Alphonfo D | First ImpressionsReally super experience. Staff are so helpful and knowledgeable. Really competent.
Kimberly G | First ImpressionsOnly 1 mattress cart was available. I walked multiple floors and couldn't find any available flat carts to use. Very inconvenient to get things on an elevator and up to unit. It would have been rated much higher had there been more useful carts available.
KURT E | First ImpressionsI would say extend açess hours to 11/12 for those who work late.
tehonna h | Overall ExperienceMy only feedback..is that it was a little uncomfortable when I arrived to empty my unit. There was a man "camped" out front seemingly watching a sports event with lots of belongings stacked around him. It made me worry a little that he might sneak in behind me or tap into my car if I left it unattended. There weren't any issues, ultimately, yet this left me with an uneasy feeling throughout my departure. I was also in need of using the restroom, but I didn't know how to access it when it was outside of office hours. Thanks for all the assistance! The gentleman who checked me, and was very very helpful and kind.
BRENDA G | Overall ExperienceGreat 👍
charlie s | Overall ExperienceMy unit was adequately kept, albeit at a higher temperature than I expected “climate controlled “ to mean. There was also no light in my large corner unit, making it difficult to go through. However, my belongings were safely kept and it was easy enough to access the building once my passcode was fixed. Don was very friendly and helpful.
Linda C | Overall ExperienceGrant is awesome! Seriously, give that guy a raise! The only negative I can really say is that the manager desperately needs to work on his customer engagement skills. I saw him three different times, and each time, he was closing the office early or generally walking around with an unapproachable scowl on his face. I did not want to work with him and was very surprised when he begrudgingly helped me at the last moment on move-out day (actually, Grant helped me, but the manager LET him help me before locking up). If he can rediscover a way within himself to find some light in his job, I think this really could have been a 4-star review. Otherwise, renting trucks and working with the staff on pickups and returns was super smooth, everyone's pretty nice here. Storage areas/unit left a bit to be desired but they came in super clutch when I needed storage STAT so ultimately I am very appreciative of this location. I feel very comfortable recommending it to others. Thanks for everything!
LAUREN N | Overall ExperienceDirty, with leaks and vermin Back area parking disappeared with your empty trucks taking up paying customers space You still have over $200 of my money as well
CYNTHIA S | Overall ExperienceVery helpful staff
william m | Overall ExperienceVery nice and helpful staff member
Tashia M | First ImpressionsWas a great experience until I had call 4 times and let them cancel my storage unit after I transferred everything to my Unix and still getting charged for my storage unit that is vacant
Corey S | Overall ExperienceFacility is old and reflects a lot.of wear and tear. Would have stayed, but too many rent increases.
April M | Overall ExperienceEveryone was kind and helpful.
lynn t | First ImpressionsI moved from another local U-Haul location and am so happy I did. Your location was very friendly and clean like the one I dealt with in Maryland. U-Haul has been a pleasure to work with except for the aforementioned location. I’d most certainly come back to your place and recommend you to people as well.
Kelley P | Overall ExperienceNo lighting was available to our unit for most of the time we rented. Corrected towards end of rental period.
Robert R | Overall ExperienceStaff was nice, however there are too many non-staff members trying to "help" people with their storage belongings. A lot of "tenants" seem to be present in the building. 7/10 times I would go to my unit and be approached by someone (who doesn't work there) either wanting money or "offering help" in and out of the building.
alexa s | Overall ExperienceNo problem at all
janet W | Overall ExperienceI moved out February 29th... can't answer over all experience if I got charged for march?
Tonya T | Overall Experiencei need access after 11pm as i work around the corner and ride my bicycle,and would appreciat the ability to access so i dont have to haul my work belongings the five miles each way daily
norman e | First ImpressionsStorage unit has rodents. Found droppings and yellow stains on my white furniture. Other than that the building is clean and maintained.
Anna P | Overall ExperienceEveryone was super kind, knowledgeable, and ready to help. I forget her name but she was working w Jack and she took really good care of me. I didn’t get his name but the guy that checks in vehicles was great too. Jalen showed me the space and was really an awesome dude. He had just mopped the floors too. It’s nice to know that this is where I’ll be keeping my important belongings. Thank you!
christopher s | First ImpressionsThey had every single parking space filled with uhauls that was supposed to be specifically used for storage customers. The trucks made it not only impossible to park but they were so close to the sidewalk, door, and building, you couldn’t get anything out. Office was often closed when I wanted to ask someone to move a truck. My last day I was able to get someone to move a uhaul so I could just clean out my unit and take my business elsewhere!
Jessica R | Overall Experience1st class operation all the way. Professional and well run. Effective and efficient. The best I have seen in a long time.
stephen t | First ImpressionsRead all your paperwork thoroughly I do not give refunds
Larry R | Overall ExperienceThe facility after emailing me the code to get in, and my code didn't work when I got there, told me it was because they had to input the code first. so I had to keep the vehicle for an extra day and leave it at my son's house overnight. also, when he took me to the unit, it was not painted inside, it was very dirty and there was a rat box on the floor, so I canceled my order immediately for the storage unit. the only part that was okay in the whole experience was the guy who checked in my 4 by 8 enclosed trailer when I checked out, the rest was not. There are homeless people living around the building, so it doesn't even feel safe to be there.
CHRISTINE B | Overall ExperienceCNN nice place. Nice people.
ed m | Overall ExperienceMy U-Haul truck and dolly was due back .but was unable to get in my unit .so I had time out of my next day
Mark C | Online Move InThe guy’s were great
Matthew H | Overall ExperienceFacility and storage experience itself, and experience getting stuff in & out, all went reasonably well. Reasons for being reluctant to recommend to others all center around how both myself and a friend-of-a-friend former customer of this same facility have each independently experienced billing issues when adding and removing units to accounts. If billing issues were resolved, or if it took fewer redirections across U-Haul's phone support lines to resolve such issues, I'd find it easier to recommend to others.
Nicolas W | Overall ExperienceThe facility and staff are great. But being new to the area, I was not aware of the homeless problem. There was trash outside and it smelled of Urine.
Laura S | First ImpressionsI rented a unit for 1 year which I paid for in advance and when I saw the unit I realized that it is in a mezzanine with no elevator access. the service was not good at all, even though I NEVER used the unit they charged me for the full month. I have to say that at least they refunded me for the other 11 months. End up going to the Luck up and EVERYTHING was amazing, units, service, etc,
Alfredo D | Overall ExperienceVery helpful, professional staff
william m | First ImpressionsI moved to a place with more room and storage and no longer needed the space but very happy with uhauls storage when I needed it! Very clean and no bugs!
Leslie S | Overall ExperienceGreat & Secure storage facility ☺️
Julio S | Overall ExperienceEVERYONE at this location was so nice and helpful! 10 out of 10!!!
Cheryl A | First ImpressionsCheck-in instruction were inaccurate. Access code did not work. Luckily, the office was still open and an employee reset it for me. The employee gave me general info on the facility but did not ensure the unit was ready for me to move in. I had to hurry back down right before the office closed to have them provide the lock and cut the tag for me to get into the unit. Also, I wasn’t given an access card to get in and out. Overall, a waste of 30 mins.
Sanobia T | Online Move InFantastic location! Staff very helpful. So many people that rent there are extremely happy with the facility. That says a lot about the way the facility is managed.
Camille D | Overall ExperienceThe management sets the tone for the location and ricco definitely sets a bad one for this location. If you are looking for good customer service, a company employees don’t look here. Unfortunately all that will happen is you will look at this comment and pass it off as someone who doesn’t matter, but I’m telling you this and I really want you to pay close attention Mike Wise…. Get enough of us customers that you think don’t matter and it will add up. I hope you really think about how you treat customers Ron Frank and Joe Shoen had it right every customer counts that’s what build and keeps Uhaul going.
Brian N | First ImpressionsVery good staff. It was easy when we moved out. They took care of everything.
Wallace B | Overall ExperienceCan you pay all of that money for storage and you get access to be inside of the storage when it is closed but no matter what time you go the bathrooms are locked. Even during open hours while the office is still open, they keep the bathroom locked. I know they have a lot of homeless people and situation is going on like that but it is unfair to paying customers to have to go all the way home to use the bathroom. That is why I left and got a new storage somewhere else and furthermore, they keep trying to charge my card when I was moved out of there on time
Kelvin W | Overall ExperienceThe hallway lights kept going off
Vivian B | Overall ExperienceThere are a few people living in their storage and it felt unsafe!!!!!
BRIAN N | Overall ExperienceWhat are you doing needs more help on the computer side of it
Larry R | First ImpressionsWater leaked into my unit causing damage to my property.
Sergio L | Overall ExperienceLighting in the unit was poor and when they timed out, it was impossible to see in the unit. Entry door was malfunctioning frequently leave the building open. I wanted a larger unit and they weren’t available. They would not maintain a waitlist and I was told to keep calling the office because the units would become available at any time. Terrible customer service. Unfriendly, unhelpful and terse in their response to inquiries. They had high demand for storage and limited supply. From the owner to the staff, they appeared not to care about their customers because they didn’t have to.
Gordon B | Overall ExperienceI received a text message to place a comment but I have nothing to do with the following UHaul location. U-Haul Moving & Storage At Tropicana Field 975 2nd Ave S Saint Petersburg, FL 33705
Kahra R | First ImpressionsAt the beginning we were very frustrated by the poor service they gave us. Our belongings got wet... But the insurance paid us. Do not be afraid to place a higher insurance rate so you avoid regrets, the claim is very complicated
JULIO C | Overall ExperienceManager was very rude and nasty.
Garrick S | Overall ExperienceDon was awesome to work with. Very thorough professional. I would highly recommend this location for all of.your moving and storage needs.
Melissa S | First ImpressionsThe hallways were narrow and ceilings incredibly low for our type of furniture.
Hillary C | Overall ExperienceVery rude and un professional on phone the way they talk and not allow to used throw trash ..
Melissa B | Overall ExperienceThank you very much for your service.
clementine r | First ImpressionsThe GM was amazing
Nick S | Overall ExperiencePricing a bit high but the facility is very secure and loved the helpful staff and access hours - thanks for keeping my stuff safe.
Jacinta C | Overall ExperienceFriendly helpful staff
micheal c | Overall ExperienceThe reservation price was not honored- it was changed at check in to charge more.
KARIN K | Overall ExperienceThink it would be more helpful if closing hours weren’t till dark
Tamby W | Overall ExperienceGood service
Edward R | First ImpressionsA little expensive bit good service
jeremy s | First ImpressionsThank you, Will definitely use again.
tameka b | Overall ExperienceI was a GM for 18 years and know what it’s like to maintain a facility like this. It was clean and the storage room was spot on with the green zip tie and green tag with date recorded on it. It was a fairly secure building except for a few creepys hanging around…but every place has its own. All in all great job to the GM and staff, like Joe Shoen says “we have the TAj Mahal why go any place else”.
BRIAN N | First Impressionsthe code given in the online confirmation email was completely wrong. If we had shown up after hours, it would have been a disaster. Fortunately, the office was open and the staff were all incredibly helpful. Very happy with the experience.
Jennifer M | Online Move InHelpful and friendly staff!
Celeste A | Overall ExperienceMy items were shipped to this location from CA. The truck driver put the account in his name, which is fraud. The folks here were very helpful and worked with the police department to ensure my items were safe.
Dawn B | Overall ExperienceWhen I secured the space, I secured it online. Online, it stated that the space was for a one to two bedroom apartment. That was absolutely not the case. I had to secure a second unit and I thought that they would have given me a discount. But they didn't! Look at the space before you secure it!!
Lawanda L | Overall ExperiencePrice raise
JUSTIN L | Overall ExperienceStaff never answers the phone. Often are rude, when I first moved they refused the truck I drove even though I drove across country, then it took over a year and a call to cooperate to honor 1 month of free rent on storage. Prices are severely under quoted. By far the worst place I have ever rented.
DAVID R | Overall ExperienceI can not say enough good things about the staff and facility at this location, especially Jimmy, the manager and Patti, the housekeeper. The facility was always sparkling clean. My items were in storage for almost two years. I will miss these helpful and professional U-Haul employees!
Karen K | Overall ExperienceThank for your help.
Willie B | First ImpressionsThe staff member-that help me were very exceptional he walked in through everything . He’s get a 10 plus
Eloise G | First ImpressionsGrant, James and Walter were great to work with. Thank you for your patience.
Zelda B | Overall ExperienceThe guy that works there - might be the manager was very kind and willing to assist when I hit a snag in my unit. Everyone is really nice - I think The units are really small compared to the ones in Md and Georgia - but I’m a master packer and made it work. Great location and they have lots of carts which came in handy because it got very busy and no one had to fight for carts - that was a plus. Also appreciated someone showing me how to get in after hours.
Jacinta C | Online Move InHelpful Knowledgeable Friendly Staff Excellent Service
Gail L | Overall ExperienceWould give a zero star if I could. From day 1 this was a hassle. Took me over an hour to get the unit since the line was so long. It wasn't cleaned. I had to clean it myself. The staff member gave me a broom instead of offering to clean herself. The manager is unreachable and doesn't care at all. Will never go to this location again and will never refer anyone here. Worst business arrangement I've made in my life.
CHRISTOPHER J | Overall ExperienceThe facility is very clean and well maintained. The only issue I had was when the elevator required repair. It took a while
William S | Overall ExperienceStaff Is GREAT!!!
Lou S | Overall ExperienceJames was amazing. He went over everything and even walked me to the storage unit. I would definitely recommend this place.
Sonya M | First ImpressionsThis store is usually very busy and understaffed so it usually takes time for transactions. The store was busy but there were plenty of people working and the rental process was fast and convenient.
Bruce H | First ImpressionsDue to the storage unit having a elevator it was always out. Know one never answered the phone or was available to assist.
jacqualey c | Overall ExperienceThank you🙂
Phelonda L | Overall ExperienceThere was a mix up when I arrived with my furniture stating I had not paid which took some time to straighten out. At first they were ot going to give me the free month. Because of the mix up I could not set up an account. As they never answered the phone, I had to go to the store to pay for the extra months needed. When I was ready to leave, the elevator (only 1 at the facility), was broken! They laughed and said they didn’t know when it would be repaired. I wa very upset. The manager told me he was offended that I blamed him! Well,he is the manager! It was a strange reaction. Keep in mind, I was paying more rent because I couldn’t move into my new home because I could not get my furniture out of storage. This went on for 2 weeks! The manager did comp me a truck to move my furniture once the elevator was fixed. It did not cover the additional rent but I was just happy to be out. In addition, I had to go down to check on the elevator because again they didn’t answer the phones and no one called me to tell me it was fixed! Very poor customer service!
susan w | Overall ExperienceJames the GM always took time although always busy to attend to whatever questions or help I needed. Grant and James were always in good spirits no matter how busy they were, and they were ALWAYS busy. Hands down best moving and storage I e experienced in 50 yrs. thank you guys so much
Colleen M | Overall ExperienceGot the code to let me into the maximum security storage facility wasn't told that I had to check in using the code at this particular access point then I can use the door key pad but after that was explained to me I had no problems the staff was polite and courteous and even showed me to my storage unit and how to use my code to access the elevator and when I asked for a security card to let me in the door instead of using the code they gave me one without a fuss and told me if I have any problems questions or concerns please feel free to come to the desk and ask it may cost a little bit more but it is definitely worth every penny. I would most definitely recommend this to anyone especially those who value their possessions.
Adrien M | Online Move InThe storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.
jim a | Overall ExperienceThe facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn’t rent the truck ‘from a certain distance’, I didn’t qualify for a free month. I’m Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.
Patricia M | Overall ExperienceI arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.
Christy W | First ImpressionsCould have worked with me
Nicole H | Overall ExperienceI had a wonderful experience with the storage unit I'm very happy with the service that I received
keosha s | Overall ExperienceGreat place to store things! It’s the moving out that’s a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it’s 80 degrees in that breezeway 5 minutes feels like forever. Overall I’m glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.
Haley H | Overall ExperienceThe only thing that I can say is everything will go well satisfying to me.
Carolyn J | First ImpressionsThe staff and facility were excellent but storages were not competitive. Therefore moved to another storage facility
BRYAN B | Overall ExperienceThere were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn’t believe it. I was told management would get back to me to offer a resolution. It’s been 3 days and not one phone call, email or text. This is utterly embarrassing.
CHRISTOPHER J | First ImpressionsOnly reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.
Kristopher M | First ImpressionsComstomer service agent told me about it cant remember her name but she was very helpful
LABRIAN B | First ImpressionsThe gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.
james p | First ImpressionsThe owner was very helpful! Set us up with everything we needed to store our things.
Haley H | First ImpressionsCouple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!
Kyle L | First ImpressionsAnd I'm sure I'll use you guys in the future
Felicia M | First ImpressionsThe Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn’t the fastest on the planet. Overall I had a positive experience.
MATTHEW H | Overall ExperienceI don’t have enough room
Braden C | Overall ExperienceI was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.
Kyle E | Online Move InThis store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.
Bruce H | First ImpressionsService was great just the smell not Pleasant
robin w | Overall ExperienceVery clean facility and friendly staff.
lewin m | Overall ExperienceThe one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.
Eric A | Overall ExperienceI had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.
Thomas P | Overall ExperienceThere was a reservation error. The centralized reservation system gave me lockers that didn’t exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.
richard k | Overall ExperienceI will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.
patricia d | Overall ExperienceAfter being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.
joshua m | Overall ExperienceThe only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it
Ramona D | First ImpressionsThere were cockroaches in my storage unit. Very disgusting!
Alex Z | Overall ExperienceClean facility ,well maintained and helpful staff!
Mary K | Overall ExperienceMr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.
Keshia K | First ImpressionsElevator needs to be leveled to upper floors so it’s easier to get dollie off
Jasmine D | First ImpressionsThe staff was excellent. Very helpful.
Kerry O | First ImpressionsMost awful experience of my life
SCOTT V | First ImpressionsAbsolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 💵
david a | Overall ExperienceWe received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.
Carrie H | Overall ExperienceWe have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.
ANDREW H | Overall ExperienceJimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!
Jay P | Overall ExperienceThe staff work very hard to accommodate your needs. Thanks for everything.
john n | Overall ExperienceThe Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.
Todd S | First ImpressionsThis location was always clean, staff was very helpful.
Beth R | Overall ExperienceI will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.
CESLEY J | Overall ExperienceI requested moving pads when I created my truck reservation online which I didn’t receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it
Caitlyn T | First ImpressionsThank you
Chari C | Overall ExperienceThe only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but
mark t | Overall ExperienceStaff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.
Mary P | Overall ExperienceExcellent service!
Carol H | First ImpressionsSo Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏
david a | First ImpressionsDrew, was very helpful. great service. Thanks.
john n | First Impressionsn/a
Sharlene H | Overall ExperienceClean and secure facility, carts available, friendly staff. Absolutely recommend this location
Chris M | Overall ExperienceLove these guys at this location!
Elizabeth K | Overall ExperienceStaff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.
Maureen M | Overall ExperienceWent in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit
ashley p | First ImpressionsI would use again. Rented trucks and used storage facility.
Earl H | Overall ExperienceStaff always pleasant and helpful.
Betty R | Overall ExperienceNo comments
Charlene T | Overall ExperienceSo convenient!
CHRISTINE E | First ImpressionsJimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!
Amanda L | Overall ExperienceWas recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.
Harolyn J | First ImpressionsAll CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.
Betty R | First ImpressionsGood job!
brian h | Overall ExperienceShould prorate the rental fee when early cancellation
Robert B | Overall ExperienceThe man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur
KENDRA T | First ImpressionsThe only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good
SUSAN B | Overall ExperienceExcellent facility and staff. Thank you
edward s | Overall ExperienceFacility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati
Thomas P | First ImpressionsWished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.
Thomas P | First ImpressionsEverything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates
Thomas P | Overall ExperienceAll good
John B | Overall ExperienceI'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED
desheryl p | ReservationGreat customer service
hauilah b | ReservationPerfect place for storage and moving assistance, could not find a better place to help with your moving needs!
Liz R | Overall ExperienceI booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit
Jason J | ReservationNot very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.
LARRY B | Overall ExperienceTerrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.
Colleen V | ReservationOther than the accessibility being so limited. It is a Great facility & very clean.
Christopher H | Overall ExperienceThe facility and people were a pleasure to work with.
Stewart C | Overall ExperienceIt was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.
Surtie D | Overall ExperienceI have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.
SUSAN S | Overall ExperienceDESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME
DONNA W | Overall ExperienceCould have been less squatters in the area. But very nice staff and facilities.
candace c | Overall ExperienceGetting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥
JAY L | Overall ExperienceVery helpful staff
James B | Overall ExperienceI have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!
MICHELLE F | Overall ExperienceWhy not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.
barry k | Overall ExperienceConvenient location.
denise m | Overall Experience