Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only had 1 person working the front. The line took about 20 min to return the truck. Asked if we just needed to hand in the keys and were told no just to get to the front of the desk and hand the keys and leave.
CHRISTOPHER N.
Rating:
1.0
One person was working. I'm glad I just was dropping things off but the wait time otherwise was unacceptable. When someone asked why there was only one person working, they said “because we only pay $11 an hourâ€.
PAY YOUR EMPLOYEES A LIVING WAGE
Daniel P.
Rating:
5.0
Customer did not leave a comment.
Jose R.
Rating:
5.0
Customer did not leave a comment.
Grace Anne K.
Rating:
5.0
Customer did not leave a comment.
Phillip T.
Rating:
5.0
Customer did not leave a comment.
JAYNE K.
Rating:
5.0
Customer did not leave a comment.
Jonathan W.
Rating:
4.0
Customer service was excellent. I was glad to be able to drop the van off when I retuned it without having to wait in a very long line. thank you!
Margaret W.
Rating:
3.0
Only one staff member makes for long wait times. And the app is awful.
Mark Z.
Rating:
5.0
Customer did not leave a comment.
James C.
Rating:
5.0
Customer did not leave a comment.
Keri W.
Rating:
5.0
Customer did not leave a comment.
Angela S.
Rating:
5.0
Customer did not leave a comment.
Terrence B.
Rating:
4.0
Customer did not leave a comment.
Kyle E.
Rating:
5.0
Service rep was awesome. Give her a raise.
Samantha G.
Rating:
5.0
Customer did not leave a comment.
Robert B.
Rating:
2.0
Tried to reach location multiple times and no answer. Our truck had one reverse light.
Ericka V.
Rating:
5.0
Customer did not leave a comment.
Shawn B.
Rating:
4.0
Don't switch previously reserved location and equipment.
Daniel P.
Rating:
3.0
Customer did not leave a comment.
Mahara P.
Rating:
2.0
I don’t have enough room
Braden C.
|
Overall Experience
Rating:
1.0
I was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.
Kyle E.
|
Online Move In
Rating:
5.0
Very helpful personnel. Even helped me replaced a bad lights fuse , so that I could get going.
carlos M.
Rating:
5.0
Great service
Lahouari B.
Rating:
5.0
Customer did not leave a comment.
Susan K.
Rating:
5.0
Regina was friendly, thorough, and professional. The 10' truck was super easy to drive, so I was happy about that, too! I forgot to take the dollie so if I could be credited that, if I haven't already, greatly appreciate it.
Closing out the transaction was lengthy. I dropped off at what I thought was my preferred location as recorded on my original request. Uhaul changed the drop-off location when my reservation was my updated. As a result the uhaul rep could not close the transaction and I had to email the service desk and call the 800 number to get this taken care of. All is good now.
Robert T.
Rating:
5.0
very,very helpful and pleasant.
lynn T.
Rating:
5.0
Customer did not leave a comment.
lynn T.
Rating:
5.0
Customer did not leave a comment.
Edin D.
Rating:
1.0
I'll tell you what you can do to improve your business, close. Close your doors and do the United States a favor. You are a horrible company. You stole from my checking account $139. You are nothing but a thief to me at Thief do you understand you stole out of my checking account with no Authority $139 because you said something about the gas not being the proper amount. You're thieves your dishonest you're a scam.
benjamin W.
Rating:
5.0
Customer did not leave a comment.
PAUL P.
Rating:
3.0
Need more staff, the line for pick up and drop off was too long.
William D.
Rating:
5.0
Customer did not leave a comment.
maria S.
Rating:
3.0
Customer did not leave a comment.
Michael T.
Rating:
4.0
This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.
BRUCE H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole H.
Rating:
5.0
They made it easy and quick. Took me less than a minute.
RICARDO ANDRES K.
Rating:
5.0
Customer did not leave a comment.
Rishaun W.
Rating:
5.0
Customer did not leave a comment.
Travis W.
Rating:
2.0
Hire more help and for sure more responsible
DENISE G.
Rating:
5.0
Super helpful and concerned for my well-being and safety and condition and comfort of the truck. Nice conversation and very personable and professional
Andrea H.
Rating:
5.0
Customer did not leave a comment.
STEPHEN A.
Rating:
1.0
No one was in office had to wait a hour
CLAUDIA R.
Rating:
3.0
I would love to recommend this place as the staff was very friendly and appeared helpful however, we dodged potential disaster because the hitch "tongue" on my RAV4 was installed in the "under" position and not the over which resulted in there being about a 2" clearance. Had a good Samaritan passing by not noticed, I can't even think what that haul would have resulted in driving a fully loaded 5x8 trailer behind my SUV with minimal clearance. As was pointed out by the gentlemen who corrected the oversight (both seasoned boaters and well versed in the ways of hitches, tows, and trailers). Being a self-announced rookie at all of this I feel this oversight was dangerous and negligent. I understand doing a job for doing a job but without critical thinking applied (as in "gee; this is riding really low; maybe we should make adjustments!") this could result in injury or worse.
Also, there were two different type tires on the trailer and the tread on one was extremely worn.
Please consider my words. I simply don't want someone else to be at risk with this same oversight. Thank you.
Maureen C.
Rating:
4.0
Customer did not leave a comment.
Mark R.
Rating:
1.0
170 for 3 hours?
Terrance B.
Rating:
5.0
The rental agent was very nice and check in and out was smooth.
Veronica F.
Rating:
5.0
Easy, efficient process. Affordable. Very friendly experienced staff
Susan P.
Rating:
5.0
Customer did not leave a comment.
Susan R.
Rating:
3.0
Friendlier service. The young man who finally helped us hook up the trailer was nice enough.
Teresa A.
Rating:
3.0
1. Have more people working. Employees were both working the registers and hooking up / pulling up equipment. Was very inefficient and the line was very long. I waited at least 20 mins in line.
2. Have a minimum gas on rented trucks policy. The low gas light came on as soon as I drove off the lot. Not happy that I had to get gas twice for a 50 mile use.
Thomas E.
Rating:
5.0
Great service. Very convenient to drop off anywhere.Thank you.
JEAN P.
Rating:
5.0
Staff was friendly and helpful great service.
Gregory C.
Rating:
5.0
Customer did not leave a comment.
Linda M.
Rating:
5.0
Truck ready and clean on arrival for pickup.
Donna H.
Rating:
5.0
Easy to drop off the trailer. They unhooked it right away and put it in a parking spot. No paperwork and no hassles.
Thomas F.
Rating:
2.0
Customer did not leave a comment.
Darren W.
Rating:
5.0
Nothing everything was ready when I walked in, just had to sign and go
Michael N.
Rating:
5.0
Customer did not leave a comment.
Cokethea G.
Rating:
5.0
Customer did not leave a comment.
John R.
Rating:
5.0
Customer did not leave a comment.
Torey D.
Rating:
5.0
Customer did not leave a comment.
Mark G.
Rating:
2.0
The truck had a soilles, sticky substance on the cargo floor and sunflower seeds shells on the cab floor. The cargo area leaked rain water and got my mattress and uhaul pads wet.
Bradford P.
Rating:
5.0
Customer did not leave a comment.
Michael F.
Rating:
5.0
Customer did not leave a comment.
charita W.
Rating:
3.0
Customer did not leave a comment.
Curtis T.
Rating:
4.0
Customer did not leave a comment.
PATRICK H.
Rating:
5.0
Customer did not leave a comment.
Jeffery D.
Rating:
5.0
Customer did not leave a comment.
Nicholas S.
Rating:
4.0
Customer did not leave a comment.
Jessika T.
Rating:
4.0
Customer did not leave a comment.
Ricardo M.
Rating:
5.0
Customer did not leave a comment.
Todd O.
Rating:
4.0
Customer did not leave a comment.
Elie S.
Rating:
5.0
Customer did not leave a comment.
james M.
Rating:
1.0
Customer did not leave a comment.
Alexis W.
Rating:
3.0
Very spacious, accessable, and organized. Prompt and professional services.
JOHN B.
Rating:
5.0
i like it
Charles H.
Rating:
3.0
All I did was give them the keys and they told me they would email me
Julian P.
Rating:
2.0
They charged me an extra 100 miles and would not listen to me
Kurt S.
Rating:
5.0
The cab of my truck was very dirty/grimy from previous renters. A thorough cleaning, especially considering Covid, would have been good.
Ricardo K.
Rating:
5.0
Inside of cab was very dirty and did not appear wiped down whatsoever. I spent 45 minutes cleaning it myself. Not only due to COVID, but also because I was going to spend 4 days driving and wanted to feel comfortable. Overall my experience was good, and the truck drove great, but there is no excuse for the dirtiness of the cab/dash.
Ricardo K.
Rating:
5.0
Customer did not leave a comment.
Miles D.
Rating:
5.0
Great people but they are a bit understaffed during peak times. Would recommend some additional staff to help smooth the pick up/drop off process.
Dennis P.
Rating:
5.0
This is second time I've used the online app process. It's a good way to get and return the truck. There are several steps to follow including sending in pictures and entering your payment details so leave yourself a little extra time. When returning the truck I didn't have to wait in line, just handed in my key.
LISA Z.
Rating:
4.0
When people have prebooked there should be no waiting.
thomas O.
Rating:
5.0
Bridgette was excellent.
Ken B.
Rating:
3.0
The gas meter that was marked on my contract info was not accurate. It was marked at a half tank but when I received the vehicle it was only at a quarter tank. I left anyway so I would not have to go back in (I was in a rush). This caused me to spend more money to fill the tank back up.
Carletta P.
Rating:
5.0
Customer did not leave a comment.
Michael R.
Rating:
5.0
Customer did not leave a comment.
Robert W.
Rating:
5.0
What a courteous kind group of working hard employees during this covid process. Highly recommend this location
JAMES L.
Rating:
5.0
Service was great just the smell not Pleasant
robin w.
|
Overall Experience
Rating:
4.0
Very clean facility and friendly staff.
lewin m.
|
Overall Experience
Rating:
4.0
The one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.
Eric A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joe s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeffery c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edward G.
|
First Impressions
Rating:
3.0
I had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.
Thomas P.
|
Overall Experience
Rating:
5.0
There was a reservation error. The centralized reservation system gave me lockers that didn’t exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.
richard k.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Santiago A.
|
First Impressions
Rating:
4.0
I will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.
patricia d.
|
Overall Experience
Rating:
3.0
After being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.
joshua m.
|
Overall Experience
Rating:
4.0
The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it
Ramona D.
|
First Impressions
Rating:
3.0
There were cockroaches in my storage unit. Very disgusting!
Alex Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert N.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Natashia t.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL C.
|
Overall Experience
Rating:
5.0
Clean facility ,well maintained and helpful staff!
Mary Kay S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wesley P.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
daniel b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frederick H.
|
First Impressions
Rating:
5.0
Mr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.
Keshia K.
|
First Impressions
Rating:
5.0
Elevator needs to be leveled to upper floors so it’s easier to get dollie off
Jasmine D.
|
First Impressions
Rating:
4.0
The staff was excellent. Very helpful.
Kerry O.
|
First Impressions
Rating:
2.0
Most awful experience of my life
SCOTT V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
keosha s.
|
First Impressions
Rating:
5.0
Absolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 💵
david a.
|
Overall Experience
Rating:
1.0
We received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month.
After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.
Carrie H.
|
Overall Experience
Rating:
4.0
We have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.
ANDREW H.
|
Overall Experience
Rating:
5.0
Jimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!
Jay P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael G.
|
Overall Experience
Rating:
4.0
The staff work very hard to accommodate your needs. Thanks for everything.
john n.
|
Overall Experience
Rating:
5.0
The Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.
Todd S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN M.
|
Overall Experience
Rating:
5.0
This location was always clean, staff was very helpful.
Beth R.
|
Overall Experience
Rating:
5.0
I will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.
CESLEY J.
|
Overall Experience
Rating:
3.0
I requested moving pads when I created my truck reservation online which I didn’t receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it
Caitlyn T.
|
First Impressions
Rating:
4.0
Thank you
Chari C.
|
Overall Experience
Rating:
4.0
The only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but
mark t.
|
Overall Experience
Rating:
5.0
Staff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.
Mary P.
|
Overall Experience
Rating:
5.0
Excellent service!
Carol H.
|
First Impressions
Rating:
5.0
So Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move,
TY U~Haul🙏
david a.
|
First Impressions
Rating:
5.0
Drew, was very helpful. great service. Thanks.
john n.
|
First Impressions
Rating:
3.0
n/a
Sharlene H.
|
Overall Experience
Rating:
5.0
Clean and secure facility, carts available, friendly staff. Absolutely recommend this location
Chris M.
|
Overall Experience
Rating:
5.0
Love these guys at this location!
Elizabeth K.
|
Overall Experience
Rating:
1.0
Staff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.
Maureen M.
|
Overall Experience
Rating:
3.0
Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit
ashley p.
|
First Impressions
Rating:
4.0
I would use again. Rented trucks and used storage facility.
Earl H.
|
Overall Experience
Rating:
4.0
Staff always pleasant and helpful.
Betty R.
|
Overall Experience
Rating:
5.0
No comments
Charlene T.
|
Overall Experience
Rating:
5.0
So convenient!
CHRISTINE E.
|
First Impressions
Rating:
5.0
Jimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!
Amanda L.
|
Overall Experience
Rating:
4.0
Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.
Harolyn J.
|
First Impressions
Rating:
5.0
All CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.
Betty R.
|
First Impressions
Rating:
5.0
Good job!
brian h.
|
Overall Experience
Rating:
5.0
Should prorate the rental fee when early cancellation
Robert B.
|
Overall Experience
Rating:
4.0
The man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur
KENDRA T.
|
First Impressions
Rating:
4.0
The only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good
SUSAN B.
|
Overall Experience
Rating:
5.0
Excellent facility and staff. Thank you
edward s.
|
Overall Experience
Rating:
4.0
Facility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati
Thomas P.
|
First Impressions
Rating:
4.0
Wished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.
Thomas P.
|
First Impressions
Rating:
4.0
Everything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates
Thomas P.
|
Overall Experience
Rating:
4.0
All good
John B.
|
Overall Experience
Rating:
4.0
I'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED
desheryl p.
|
Reservation
Rating:
5.0
Great customer service
hauilah b.
|
Reservation
Rating:
5.0
Perfect place for storage and moving assistance, could not find a better place to help with your moving needs!
Liz R.
|
Overall Experience
Rating:
1.0
I booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit
Jason J.
|
Reservation
Rating:
2.0
Not very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.
LARRY B.
|
Overall Experience
Rating:
1.0
Terrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.
Colleen V.
|
Reservation
Rating:
5.0
Other than the accessibility being so limited. It is a Great facility & very clean.
Christopher H.
|
Overall Experience
Rating:
5.0
The facility and people were a pleasure to work with.
Stewart C.
|
Overall Experience
Rating:
5.0
It was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.
Surtie D.
|
Overall Experience
Rating:
4.0
I have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.
SUSAN S.
|
Overall Experience
Rating:
4.0
DESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME
DONNA W.
|
Overall Experience
Rating:
4.0
Could have been less squatters in the area. But very nice staff and facilities.
candace c.
|
Overall Experience
Rating:
3.0
Getting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥
JAY L.
|
Overall Experience
Rating:
5.0
Very helpful staff
James B.
|
Overall Experience
Rating:
5.0
I have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!
MICHELLE F.
|
Overall Experience
Rating:
5.0
Why not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.
