Fast and friendly…!
THOMAS S.Customer Reviews for U-Haul Moving & Storage at Tropicana Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful and friendly staff!
Celeste A. | Overall ExperienceMy items were shipped to this location from CA. The truck driver put the account in his name, which is fraud. The folks here were very helpful and worked with the police department to ensure my items were safe.
Dawn B. | Overall ExperienceWhen I secured the space, I secured it online. Online, it stated that the space was for a one to two bedroom apartment. That was absolutely not the case. I had to secure a second unit and I thought that they would have given me a discount. But they didn't! Look at the space before you secure it!!
Lawanda L. | Overall ExperiencePrice raise
JUSTIN L. | Overall ExperienceStaff never answers the phone. Often are rude, when I first moved they refused the truck I drove even though I drove across country, then it took over a year and a call to cooperate to honor 1 month of free rent on storage. Prices are severely under quoted. By far the worst place I have ever rented.
DAVID R. | Overall ExperienceI can not say enough good things about the staff and facility at this location, especially Jimmy, the manager and Patti, the housekeeper. The facility was always sparkling clean. My items were in storage for almost two years. I will miss these helpful and professional U-Haul employees!
Karen K. | Overall ExperienceThank for your help.
Willie B. | First ImpressionsThe staff member-that help me were very exceptional he walked in through everything . He’s get a 10 plus
Eloise G. | First ImpressionsGrant, James and Walter were great to work with. Thank you for your patience.
Zelda B. | Overall ExperienceThe guy that works there - might be the manager was very kind and willing to assist when I hit a snag in my unit. Everyone is really nice - I think The units are really small compared to the ones in Md and Georgia - but I’m a master packer and made it work. Great location and they have lots of carts which came in handy because it got very busy and no one had to fight for carts - that was a plus. Also appreciated someone showing me how to get in after hours.
Jacinta C. | Online Move InHelpful Knowledgeable Friendly Staff Excellent Service
Gail L. | Overall ExperienceWould give a zero star if I could. From day 1 this was a hassle. Took me over an hour to get the unit since the line was so long. It wasn't cleaned. I had to clean it myself. The staff member gave me a broom instead of offering to clean herself. The manager is unreachable and doesn't care at all. Will never go to this location again and will never refer anyone here. Worst business arrangement I've made in my life.
CHRISTOPHER J. | Overall ExperienceThe facility is very clean and well maintained. The only issue I had was when the elevator required repair. It took a while
William S. | Overall ExperienceStaff Is GREAT!!!
Lou S. | Overall ExperienceJames was amazing. He went over everything and even walked me to the storage unit. I would definitely recommend this place.
Sonya M. | First ImpressionsThis store is usually very busy and understaffed so it usually takes time for transactions. The store was busy but there were plenty of people working and the rental process was fast and convenient.
BRUCE H. | First ImpressionsDue to the storage unit having a elevator it was always out. Know one never answered the phone or was available to assist.
jacqualey c. | Overall ExperienceThank you🙂
Phelonda L. | Overall ExperienceThere was a mix up when I arrived with my furniture stating I had not paid which took some time to straighten out. At first they were ot going to give me the free month. Because of the mix up I could not set up an account. As they never answered the phone, I had to go to the store to pay for the extra months needed. When I was ready to leave, the elevator (only 1 at the facility), was broken! They laughed and said they didn’t know when it would be repaired. I wa very upset. The manager told me he was offended that I blamed him! Well,he is the manager! It was a strange reaction. Keep in mind, I was paying more rent because I couldn’t move into my new home because I could not get my furniture out of storage. This went on for 2 weeks! The manager did comp me a truck to move my furniture once the elevator was fixed. It did not cover the additional rent but I was just happy to be out. In addition, I had to go down to check on the elevator because again they didn’t answer the phones and no one called me to tell me it was fixed! Very poor customer service!
susan w. | Overall ExperienceJames the GM always took time although always busy to attend to whatever questions or help I needed. Grant and James were always in good spirits no matter how busy they were, and they were ALWAYS busy. Hands down best moving and storage I e experienced in 50 yrs. thank you guys so much
Colleen M A. | Overall ExperienceGot the code to let me into the maximum security storage facility wasn't told that I had to check in using the code at this particular access point then I can use the door key pad but after that was explained to me I had no problems the staff was polite and courteous and even showed me to my storage unit and how to use my code to access the elevator and when I asked for a security card to let me in the door instead of using the code they gave me one without a fuss and told me if I have any problems questions or concerns please feel free to come to the desk and ask it may cost a little bit more but it is definitely worth every penny. I would most definitely recommend this to anyone especially those who value their possessions.
Adrien M. | Online Move InThe storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.
jim a. | Overall ExperienceThe facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn’t rent the truck ‘from a certain distance’, I didn’t qualify for a free month. I’m Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.
Patricia M. | Overall ExperienceI arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.
Christy W. | First ImpressionsCould have worked with me
Nicole H. | Overall ExperienceI had a wonderful experience with the storage unit I'm very happy with the service that I received
keosha s. | Overall ExperienceGreat place to store things! It’s the moving out that’s a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it’s 80 degrees in that breezeway 5 minutes feels like forever. Overall I’m glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.
Haley H. | Overall ExperienceThe only thing that I can say is everything will go well satisfying to me.
Carolyn J. | First ImpressionsThe staff and facility were excellent but storages were not competitive. Therefore moved to another storage facility
BRYAN B. | Overall ExperienceThere were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn’t believe it. I was told management would get back to me to offer a resolution. It’s been 3 days and not one phone call, email or text. This is utterly embarrassing.
CHRISTOPHER J. | First ImpressionsOnly reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.
Kristopher M. | First ImpressionsComstomer service agent told me about it cant remember her name but she was very helpful
LABRIAN B. | First ImpressionsThe gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.
james p. | First ImpressionsThe owner was very helpful! Set us up with everything we needed to store our things.
Haley H. | First ImpressionsCouple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!
Kyle L. | First ImpressionsAnd I'm sure I'll use you guys in the future
Felicia M. | First ImpressionsThe Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn’t the fastest on the planet. Overall I had a positive experience.
MATTHEW H. | Overall ExperienceI don’t have enough room
Braden C. | Overall ExperienceI was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.
Kyle E. | Online Move InThis store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.
BRUCE H. | First ImpressionsService was great just the smell not Pleasant
robin w. | Overall ExperienceVery clean facility and friendly staff.
lewin m. | Overall ExperienceThe one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.
Eric A. | Overall ExperienceI had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.
Thomas P. | Overall ExperienceThere was a reservation error. The centralized reservation system gave me lockers that didn’t exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.
richard k. | Overall ExperienceI will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.
patricia d. | Overall ExperienceAfter being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.
joshua m. | Overall ExperienceThe only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it
Ramona D. | First ImpressionsThere were cockroaches in my storage unit. Very disgusting!
Alex Z. | Overall ExperienceClean facility ,well maintained and helpful staff!
Mary Kay S. | Overall ExperienceMr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.
Keshia K. | First ImpressionsElevator needs to be leveled to upper floors so it’s easier to get dollie off
Jasmine D. | First ImpressionsThe staff was excellent. Very helpful.
Kerry O. | First ImpressionsMost awful experience of my life
SCOTT V. | First ImpressionsAbsolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 💵
david a. | Overall ExperienceWe received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.
Carrie H. | Overall ExperienceWe have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.
ANDREW H. | Overall ExperienceJimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!
Jay P. | Overall ExperienceThe staff work very hard to accommodate your needs. Thanks for everything.
john n. | Overall ExperienceThe Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.
Todd S. | First ImpressionsThis location was always clean, staff was very helpful.
Beth R. | Overall ExperienceI will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.
CESLEY J. | Overall ExperienceI requested moving pads when I created my truck reservation online which I didn’t receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it
Caitlyn T. | First ImpressionsThank you
Chari C. | Overall ExperienceThe only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but
mark t. | Overall ExperienceStaff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.
Mary P. | Overall ExperienceExcellent service!
Carol H. | First ImpressionsSo Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏
david a. | First ImpressionsDrew, was very helpful. great service. Thanks.
john n. | First Impressionsn/a
Sharlene H. | Overall ExperienceClean and secure facility, carts available, friendly staff. Absolutely recommend this location
Chris M. | Overall ExperienceLove these guys at this location!
Elizabeth K. | Overall ExperienceStaff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.
Maureen M. | Overall ExperienceWent in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit
ashley p. | First ImpressionsI would use again. Rented trucks and used storage facility.
Earl H. | Overall ExperienceStaff always pleasant and helpful.
Betty R. | Overall ExperienceNo comments
Charlene T. | Overall ExperienceSo convenient!
CHRISTINE E. | First ImpressionsJimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!
Amanda L. | Overall ExperienceWas recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.
Harolyn J. | First ImpressionsAll CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.
Betty R. | First ImpressionsGood job!
brian h. | Overall ExperienceShould prorate the rental fee when early cancellation
Robert B. | Overall ExperienceThe man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur
KENDRA T. | First ImpressionsThe only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good
SUSAN B. | Overall ExperienceExcellent facility and staff. Thank you
edward s. | Overall ExperienceFacility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati
Thomas P. | First ImpressionsWished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.
Thomas P. | First ImpressionsEverything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates
Thomas P. | Overall ExperienceAll good
John B. | Overall ExperienceI'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED
desheryl p. | ReservationGreat customer service
hauilah b. | ReservationPerfect place for storage and moving assistance, could not find a better place to help with your moving needs!
Liz R. | Overall ExperienceI booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit
Jason J. | ReservationNot very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.
LARRY B. | Overall ExperienceTerrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.
Colleen V. | ReservationOther than the accessibility being so limited. It is a Great facility & very clean.
Christopher H. | Overall ExperienceThe facility and people were a pleasure to work with.
Stewart C. | Overall ExperienceIt was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.
Surtie D. | Overall ExperienceI have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.
SUSAN S. | Overall ExperienceDESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME
DONNA W. | Overall ExperienceCould have been less squatters in the area. But very nice staff and facilities.
candace c. | Overall ExperienceGetting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥
JAY L. | Overall ExperienceVery helpful staff
James B. | Overall ExperienceI have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!
MICHELLE F. | Overall ExperienceWhy not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.
barry k. | Overall ExperienceConvenient location.
denise m. | Overall Experience