Customer Reviews for U-Haul Moving & Storage at UNCG

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at UNCG

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jasmine W. on

Rating:

Customer did not leave a comment.

tim P. on

Rating:

The person I spoke to was friendly, but it was difficult to get to. I had to go an extra two blocks to make a u-turn.

Julia C. on

Rating:

Great experience. Rented a van. Very clean and full gas tank. Staff was friendly, professional, efficient and accurately quoted price. Recommend highly. Would use them again.

JAMES J. on

Rating:

You met all my objectives during my visit.

Gregory B. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

Ryan G. on

Rating:

Customer did not leave a comment.

Renrick J. on

Rating:

Customer did not leave a comment.

Anthony T. on

Rating:

The personnel was prepared and competent and curtieous.

Linda C. on

Rating:

Nothing!

Elnora H. on

Rating:

Nothing

Michael M. on

Rating:

Customer did not leave a comment.

Sally M. on

Rating:

The lady who took my phone order was excellent Very caring and professional Check in was good

Vera H. on

Rating:

conflicting info was given

John W. on

Rating:

Customer did not leave a comment.

Richard J. on

Rating:

Customer did not leave a comment.

Kenneth C. on

Rating:

Customer did not leave a comment.

Jared E. on

Rating:

Customer did not leave a comment.

Angela G. on

Rating:

Customer did not leave a comment.

Harivola R. on

Rating:

Customer did not leave a comment.

JAQUELINE W. on

Rating:

Customer did not leave a comment.

Sandra H. on

Rating:

Better parking in the lot.

Osama E. on

Rating:

Customer did not leave a comment.

Stephen P. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

Awesome staff - very professional and friendly.

Earl M. on

Rating:

Customer did not leave a comment.

Wanda H. on

Rating:

Customer did not leave a comment.

Robert Y. on

Rating:

Customer did not leave a comment.

Dennis G. on

Rating:

I can recommend this location for rental. Helpful people and lots of items that are needed to help your move.

Brenda J. on

Rating:

Great experience

Brenda J. on

Rating:

Great experience

Steven G. on

Rating:

Customer did not leave a comment.

Alondra L. on

Rating:

Customer did not leave a comment.

Lakeithia J. on

Rating:

Customer did not leave a comment.

ebony L. on

Rating:

Customer did not leave a comment.

Mose T. on

Rating:

Customer did not leave a comment.

marisa M. on

Rating:

It is already well as it is.

Allen K. on

Rating:

Very helpful. I was in a hurry but couldn’t put the trailer in the space where he wanted so he hopped in the truck and put it in the space. Thanks

Wallace W. on

Rating:

Customer did not leave a comment.

Derrica M. on

Rating:

Customer did not leave a comment.

Jeffrey S. on

Rating:

Customer did not leave a comment.

Shanika M. on

Rating:

Easy drop off

BRITTANY T. on

Rating:

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

LATOYA B. on

Rating:

Customer did not leave a comment.

Douglas C. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

You have a great team in place at this location. Very courteous and fast got me in and out return was a breeze

Billy M. on

Rating:

Tell guest about filling gas don’t just give paperwork

Allison C. on

Rating:

Great drop off. Very kind lady was helpful and represented your company well.

Dequane S. on

Rating:

Everything was okay. Thanks to. U-Haul .

Delwood C. on

Rating:

The App thinks I was supposed to return the truck to Morehead City. I will tell EVERYONE not to use the App. Webpage is fine, App is not.

Christine R. on

Rating:

The tank only had 1/4 gallon of gas and I was told to return it that way. First, I had to get gas before I could more and second, how am I supposed to know how much to put in to get to 1/4 tank? It should be full when you rent it and fill it when you return. Also, I bought a wardrobe box and the girl give me the wrong size bar (too short) to go with it so it was useless and a waste of money.

Andrew W. on

Rating:

I reserved with a different location. When I went to pick up my truck uhual had made some type of error with my reservation and that put me over an hour behind on my move which cost me money for the hired help. The first location was terrible, the help at the 800 number was great, and then the gate City location was great at first. Then when I went to drop the truck off at 7 pm the gate City location had used several trucks to block all of their entrances and exits. I had to leave the truck on the curb and basically steal my car back which was parked in clearly labeled customer parking. I had to drive it over a curb just to get it out. Overall uhual has some great people and some major issues.

Philip M. on

Rating:

You guys are fantastic!

Ketrina S. on

Rating:

Please make sure that trucks are in working order. Was given a truck that had damage to the hood causing it to lift up while driving and windshield wipers did not work

Allyson J. on

Rating:

Customer did not leave a comment.

Sherry S. on

Rating:

Customer service was awesome in and out

Roger K. on

Rating:

Customer did not leave a comment.

June L. on

Rating:

Customer did not leave a comment.

Eric D. on

Rating:

Have some snacks on deck for the late night customer

Rahim H. on

Rating:

Customer did not leave a comment.

Christine B. on

Rating:

Customer did not leave a comment.

Tonia H. on

Rating:

Customer did not leave a comment.

Keena N. on

Rating:

Customer did not leave a comment.

Alexander D. on

Rating:

Customer did not leave a comment.

Mark G. on

Rating:

Excellent staff.

Melinda B. on

Rating:

Cheated me out of my money. Bunch of scammers

Nicole A. on

Rating:

It was clean! The problem was that the engine needed a new belt, and starting was a problem. Also the steering was loose, and the back door wouldn’t close without a crazy fight. I weigh about 150 pounds and could not get it closed without a lot of difficulty.

Ronald V. on

Rating:

the fellow who rented me the trailer was very efficient and extremely professional

Side M. on

Rating:

Customer did not leave a comment.

KEVIN D. on

Rating:

Customer did not leave a comment.

Michael F. on

Rating:

Customer did not leave a comment.

Michael N. on

Rating:

Uhaul can get a new mileage map. I gave the correct location where I was going to. I took the shortest route possible and did not deviate from that route except for staying one night at a hotel less than half a mile off the interestate. I had previously spoken to a uhaul representative who had added a few extra miles. This after he saw where i was going to and where I had to drop of the truck when I was finished. YET I still had to pay a small mileage charge! So unfair and actually a ripoff! I am not happy about this because inn all fairness you cheated me. And just so you know I left the gas tank when I also only was supposed to be three quarters full. Surprise. No credit for that. Thanks Uhaul.

Jazzslyn R. on

Rating:

Customer did not leave a comment.

ANN S. on

Rating:

Our problem was that the national U-Haul center had never fixed our issue we had with them over two years ago. This held up the check out and it was not the fault of the location but was definitely the fault of U-Haul itself.

Rebekah R. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

GREAT employees,

Ignacio C. on

Rating:

Keep up the good work!

Heather O. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Amy C. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

The pickup location changed the drop off location different to the online reservation. The drop off location was very poorly marked and difficult to find and navigate

Meagan W. on

Rating:

You guys are great and I appreciate you working with us!!

shawanna W. on

Rating:

Customer did not leave a comment.

Robyn M. on

Rating:

Customer did not leave a comment.

JAMES M. on

Rating:

Customer did not leave a comment.

JOHN GERARD R. on

Rating:

Customer did not leave a comment.

Tammy G. on

Rating:

Customer did not leave a comment.

Angelique E. on

Rating:

Customer did not leave a comment.

Nataione B. on

Rating:

Customer did not leave a comment.

Jonathan S. on

Rating:

Customer did not leave a comment.

Jeffrey H. on

Rating:

Gate latch was broken on the trailer. The person that helped me hook up the trailer was rude and slammed the trailer and the trailer stand around. He seemed very unhappy to be there.

Kamesha B. on

Rating:

Great customer service. Quick and easy would choose this location again

Paul M. on

Rating:

Customer did not leave a comment.

Donald W. on

Rating:

For after hours pickup at any U-Haul location, there needs to be a map of the U-Haul parking lot posted outside near the store’s entrance where customers will see it. Then the U-Haul app would provide the parking space number shown on the map of where to find the truck they rented. A picture [map] is worth a thousand words.

Jack S. on

Rating:

Advise of technology issues such as auto locking doors when key is in ignition Staff here lacking in basic service skills Staff of no assistance with lick out.

Alan H. on

Rating:

Customer did not leave a comment.

Todd O. on

Rating:

I was falsely accused of having missed a toll road and basically blackmailed that if I didn't pay a fine within a certain date I would have very high penalties assessed against me. U-Haul refused to show me any proof that I had missed a toll. The crazy thing is that they alleged that I had missed the toll at 1:16 pm on the day that I signed the contract at 1:09 pm. The closest toll road to Greensboro, NC is in the Research Triangle -- an hour away. Avoid these guys like the plague. They are frauds.

Jonathan D. on

Rating:

No improvements, the rep that served us rescued us from a terrible experience trying to rent from Budget.

KEITH C. on

Rating:

Do not remember either clerk who helped me pick up or drop off the trailer, but both did a great job. Both were very helpful and professional.

Marlene S. on

Rating:

No improvement. Just stay like you are.

Michael N. on

Rating:

Customer did not leave a comment.

juney F. on

Rating:

N/A

DAVID M. on

Rating:

Very professional and informative.

JALENA S. on

Rating:

I really enjoyed working with Josh. He has excellent customer service.

MARY W. on

Rating:

Thank you.

MAKEDA N. on

Rating:

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

brianna r. on

Rating:

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

Zachary B. on

Rating:

My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.

EDITH G. on

Rating:

Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had to