Customer Reviews for U-Haul Moving & Storage at UNCG

7,664 reviews

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The vehicle was clean and drove well. My vital issue was on my way to my destination there wasn't a sun visor on the driver's side. I had a 2 hour drive heading East and I couldn't protect my eyes from the sun. DEFINITELY A SAFETY HAZZARD!

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

Marva L. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Endya G. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

The staff was amazing from pick up to drop off , very charismatic & helpful 10/10

Tia I. 
Rating:
5.0

Stop using third party vendors/Exon gas stations to rent out your vehicles. Their customers service is uncomfortable and very frustrating they also increase prices which makes your customers feel as though they are being swindled by the person behind the counter. However, if I can never pick up a vehicle at the UNCG location I will never rent from anywhere else. Overall the UNCG location provides the best customer service for me. Thank you guys!

MARIEKA S. 
Rating:
3.0

Customer did not leave a comment.

Elvis S. 
Rating:
3.0

Customer did not leave a comment.

Daryl R. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Elyssa T. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
1.0

Justin is very rude and un profesional the worst part is I’m homeless and kept in touch he still put my unit in action

Ferrin D.  |  Overall Experience 
Rating:
1.0

The caucasian shit head was rude as hell. I told the staff person upfront when I rented the uhaul that I might keep it an extra day, tentatively. When the extra day came around white dude called me up with an attitude, after I had literally called 5 minutes before tellng them im keeping it for extra time, he had an attitude acted as if that extra day came out of his pocket or something. Rude as hell. Have another move coming up and I will be renting from elsewhere.

Maria G. 
Rating:
4.0

Customer did not leave a comment.

Shaleasa J. 
Rating:
2.0

Customer did not leave a comment.

brittney B. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Keep going you are the best

EL TAHIR H. 
Rating:
1.0

Have people know what there doing and rude

Angeles J. 
Rating:
5.0

The customer service rep's at this location were very helpful and kind.

VALERIE M. 
Rating:
1.0

Customer did not leave a comment.

Montrea P. 
Rating:
4.0

Available parking spaces for customers. If this location gets busy, parking is limited.

Jacque C. 
Rating:
5.0

Customer did not leave a comment.

Dain M. 
Rating:
4.0

Give senior citizens discount.

Sullivan H. 
Rating:
3.0

the guy who handled my transaction was nice however he mumbled and wasn't talking clear, we couldn't understand him. Had Uhaul booked for 1030, but the line resulted in getting it 20-25 minutes later than should have.. young guy at area where you return equipment was nice too

Melody R. 
Rating:
5.0

Excellent service and thank you.

Marty T. 
Rating:
4.0

I could not drop in the 3928 Martin street. So I CALLED CUSTOMER SERVICE FOR THE NEAREST LOCATION I was told it was 3 miles away that is the 911 west gate blvd only to find out it was 12 miles away. It was not necessary for the customer rep to give me wrong information. She could have told she does not know. It affected my refil of gas as the distance was far. Listen to the taped message

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Nikia D. 
Rating:
5.0

Great service and friendly staff!

Neah T. 
Rating:
5.0

The gentleman that help help me was very patient and helpful. He was also knowledgeable about his job to expedite the process.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Was able to get the job done in a timely fashion. Location is convenient and staff was friendly

Adrienne W. 
Rating:
4.0

Pleasantly surprised / pleased with the all staff - professional appearance, courteous and helpful. Took time to assure the outside mirrors on the truck were properly and safely positioned correctly. Thank you.

Thomas P. 
Rating:
2.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

LLOYD S. 
Rating:
5.0

Very easy check in and check out. It was a pleasure to work with the staff at this location

Theresa L. 
Rating:
3.0

Customer did not leave a comment.

amir A. 
Rating:
5.0

Customer did not leave a comment.

Sang K. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Kendall H. 
Rating:
5.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

Carl Y. 
Rating:
5.0

The tail light is not working only the turning signal and brakes light

Gamaledldin M. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Everything was great 👍

Otis D. 
Rating:
1.0

Customer did not leave a comment.

charles A. 
Rating:
5.0

N/A

MARIEKA S. 
Rating:
4.0

I think taxes should be calculated when reserving truck online. I was not happy getting a different price in store than I got online

Shannon G. 
Rating:
5.0

Nothing, great experience

Luis L. 
Rating:
5.0

Great location, system is perfect. Staff is great even being short staffed, they are kind, professional and patient!!! Great guys.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Again….. Absolutely nothing. I spent literally 5 minutes on picking up the vehicle with GREAT customer service in Petersburg, Va. very friendly employees and literally 5 minutes at drop off in Greensboro with GREAT customer service.

Traci R. 
Rating:
5.0

The Gentleman that checked us in was amazing. He was engaging and very helpful. I wish I could remember his name because he deserves recognition for a job well done. A true UHaul asset.

MARVIN C. 
Rating:
5.0

Return location was fantastic, the guys that helped check in the dolly and truck were so fantastic.

Renee W. 
Rating:
5.0

Customer did not leave a comment.

Nituya M. 
Rating:
5.0

The gentleman helping me was very professional and courteous. Will recommend this location to my people for their uhaul rental needs. Thank you again!!

Bivens S. 
Rating:
4.0

The truck I rented online wasn't available when I arrived to pick it up. The staff were able to provide an alternative that worked just fine but I had to flex a little to make the larger vehicle work for my needs.

Sam B. 
Rating:
5.0

The service was excellent, the check in was seamless, the young man delivered the car hauler was very professional and he also kept the bathroom I used very clean. Thanks UNCG U-HUAL

Darryl A. 
Rating:
5.0

Customer did not leave a comment.

Mia S. 
Rating:
1.0

Upon dropping off my trailer, there was a man that was on the staff. I did not notice he was wearing U-Haul where so I asked him if he had worked here, he responded by saying “Don't you see me wearing U-Haul stuff? What can I help you with?” I told him I'm dropping off my trailer and when he went inside to check on my drop off information I unhooked the trailer. He came back out to tell me my drop off isn't here and said “Well it's not in our system and you already unhitched it so you'll be getting charged.” When I reiterated that I picked the trailer up from here he said it's not in their system so I'll be still getting charged. He took the trailer and put it with the others and it wasn't checked in resulting me being charged.

Catyana B. 
Rating:
5.0

Nothing at all

Garrie O. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Great, loyal customer service. I rent from this location often with my job and appreciate all the help, understanding and communication given each and every time!

Quahshon B. 
Rating:
5.0

Nothing you guys were amazing!! Thanks Isaac and Darnell!!

Shuntaneka B. 
Rating:
4.0

Need more workers

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Kelley R. 
Rating:
4.0

Customer did not leave a comment.

Eung L. 
Rating:
5.0

I rented equipment (trolly) and had to leave it during non-business hours and the lock for the back of the truck would not come open which made me uncomfortable leaving the truck unlocked so in the future it would be a good idea to make sure locks work on all doors before renting out.

Marieka S. 
Rating:
5.0

Customer did not leave a comment.

TAJ A. 
Rating:
5.0

Great customer service

Reggie C. 
Rating:
4.0

When someone is new jwlp rjem unrol ataff is sure they are ready to work alone

Johnie T. 
Rating:
5.0

Quick, efficient, friendly, and the truck was clean! Thank you for making moving day that little bit easier!

Margaret K. 
Rating:
1.0

I came there it was about 6 the man said that he was let me have more time than I went back there to load my stuff up he put me upstairs on ladder so I am 55 years old and I am disabled that is dangerous and then I moved my stuff and I saw roaches all over the place climbing out of people's storage and then the guy came back and said oh yeah I'm almost finished we say yeah we're gonna have a couple of pieces left and then he brings his black big black guy there and he um He did not introduce herself He did not introduce herself he just came in and said yeah I got to leave and come back tomorrow that I was in the 7th o'clock so you cannot get your store unit at the 7 o'clock I think that is unfair

LaMelody G.  |  First Impressions 
Rating:
5.0

I THINK THE PEOPLE WERE SO REMARKABLE AND HAVE EXCELLENT CUSTOMER SERVICE.THEY GO ABOVE AND BEYOND.THANK YOU

RANDOLPH T. 
Rating:
4.0

Customer did not leave a comment.

Raymond C. 
Rating:
4.0

Customer did not leave a comment.

Eung L. 
Rating:
4.0

Customer did not leave a comment.

Sydney L. 
Rating:
4.0

Customer did not leave a comment.

Nichole H. 
Rating:
5.0

The drop off was quick and easy!

Ollis P. 
Rating:
5.0

Customer did not leave a comment.

Eboney D. 
Rating:
1.0

Clean house and replace Justin. He canceled my appointment TWICE, once the day before because "it wasn't going to work" for him. And second time as I was on the road coming to the Greensboro facility. Third time I had to come on a Sunday as I had run out of time to get this! Then they forgot to put the tow kit in the car when I left. Didn't know it wasn't there until Mr. Smith at the trailer pick up told me I needed that! Had to go to 2 separate AutoZones to purchase the part that I had ALREADY PAID FOR but wasn't put in my car! Called numerous phone numbers to get a refund and was ignored, hung up on, and no one called back. The Greensboro and area HQ were awful. Will never use Uhaul again. And have told all my friends and family what happened. I got Discover to open a dispute to get my money back for the tow kit.

BARBARA C. 
Rating:
5.0

Nothing they where great

Tracie C. 
Rating:
1.0

The truck was busted up on the outside (you could hear rattling of the broken hood as you drove) and it was really dirty and sticky on the inside. It was as if someone spilled a soda on the floor and in between the seats. The office also did not have the furniture we had rented and were not apologetic. They even told us we could use a different dolly but it would cost us more money. I am also not confident I will get my gas/mileage refund. The staff member seemed very confused about why I was asking about this. I am just really disappointed in how much money I spent for such a poor experience.

Madison R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Hire more Staff!

STANLEY M. 
Rating:
5.0

Customer did not leave a comment.

Tennie S. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

Not as I can see at this time

Linda B. 
Rating:
5.0

Customer did not leave a comment.

La Vera B. 
Rating:
5.0

Beyond awesome. Hitch took a little while, but it was a special case and these guys were the only ones in the area capable of even doing it. Saved me over $1500!

Allen D. 
Rating:
5.0

I loved the customer service they were very kind to me

Giovanni G. 
Rating:
4.0

It's pretty crowded with limited parking for customers. The service is TOP NOTCH

SENDIL K. 
Rating:
5.0

Customer did not leave a comment.

Lora L. 
Rating:
5.0

Good service

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

Understaffed. Just wanted to drop off and it took forever

randy C. 
Rating:
5.0

Very nice people

Nickolas U. 
Rating:
3.0

The inside light was not turning off and unfortunately I realized it after I received the equipment. It was not bothering me but I was afraid that it will drain the battery and I will not be able to start.

Merve O. 
Rating:
2.0

Aside from the location this office provided professionalism along with valid and precise information. My experience here was positive, I would always recommend U-Haul to any of my friends.

Parrish C. 
Rating:
4.0

Customer did not leave a comment.

Brett P. 
Rating:
2.0

The customer service was great but there were cockroaches and water bugs in the units which was pretty disgusting especially when you’re leaving your things there for a period of time.

Shatisha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kareem P.  |  Overall Experience 
Rating:
5.0

Reggie was SOOOO helpful and kind

Heather A.  |  Overall Experience 
Rating:
5.0

Thank you for your help in securing storage for my daughter

dedra d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TAMMY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SAMANTHA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest G.  |  First Impressions 
Rating:
2.0

I been getting charged for a storage I never used the seal is still on the unit I never broke it because I didn't like how the storage building look and it wasn't secured. I felt like my stuff wouldn't be taken care of in that storage facilities for it to be a climate control unit. Everytime I try to go to store to turn in key card it's always a long wait and the gentleman wouldn't just let us drop off the key card so my card been getting auto charged monthly $49.99 which I found out they from customer service that shouldn't been happening if they walked their units and saw I never took off there ziptie and never put my personal lock on. I will try and turn in key card again next week but I most definitely wouldn't recommend this climate control unit.

CONSUELO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lalita S.  |  First Impressions 
Rating:
1.0

Arrived to turn my truck in at 8:30 am. Storage manager wasn’t available or anyone who access to let me get my unit I reserved the evening prior. I was told to hold on to truck until I get a call back and that was at 10:45 almost 11:00. I missed important business meetings that day and damage had already been done to me. I would like to be compensated.

Kareem P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter E.  |  Online Move In 
Rating:
5.0

Appreciate u service

THELMA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JILL K.  |  Overall Experience 
Rating:
3.0

It was clean enough I just have a phobia of spiders and there were a lot in my unit . Luckily my neighbor came with me & killed the spiders for me !

shailan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isaiah g.  |  Overall Experience 
Rating:
3.0

The manager at the location where I stored my belongings was not friendly at all. Matter of fact he was somewhat rude. His staff on the other hand were very professional and professional.

Roberto M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY P.  |  First Impressions 
Rating:
5.0

Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called🧚‍♀️🎶🌙🌚✌📦🗃🧃🕊🌹Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one called🌹Garnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤😎😷🤿🎭Operation: GameRoomzDay!🏀 🌟 🤩 Yay, Yhsh see you are appreciated!💜 🍀🌈 💰 🍯🐝 🌳 🏡 🌲 ⛲ 🖋🌼🦋 🌻🌹💐

REBEKAH P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JILL K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
4.0

The Representative was helpful for determining the size of the unit for my needs

BRADLEY F.  |  First Impressions 
Rating:
1.0

When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.

Elizabeth e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Amare P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DORIEN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE G.  |  Overall Experience 
Rating:
1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Katrina C.  |  Overall Experience 
Rating:
1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

OYANA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.

Elizabeth e.  |  First Impressions 
Rating:
1.0

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Cecily F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Bonnie I.  |  Overall Experience 
Rating:
5.0

The lady at the front desk was very cool

Kalie M.  |  First Impressions 
Rating:
2.0

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Crystal E.  |  First Impressions 
Rating:
5.0

The staff was nice, friendly, and answered a lot of questions.

Mary F.  |  First Impressions 
Rating:
5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Bonita A.  |  First Impressions 
Rating:
5.0

The staff was always helpful and friendly.

JOHN S.  |  Overall Experience 
Rating:
5.0

Very helpful people, storage space great

Benitta M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Santana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  First Impressions 
Rating:
5.0

Great experience

Brenda J.  |  First Impressions 
Rating:
2.0

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

BRITTANY T.  |  Overall Experience 
Rating:
5.0

Very professional and informative.

DAVID M.  |  First Impressions 
Rating:
5.0

I really enjoyed working with Josh. He has excellent customer service.

JALENA S.  |  First Impressions 
Rating:
5.0

Thank you.

MARY W.  |  Overall Experience 
Rating:
3.0

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

MAKEDA N.  |  Overall Experience 
Rating:
5.0

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

brianna r.  |  Overall Experience 
Rating:
1.0

My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.

Zachary B.  |  Reservation 
Rating:
1.0

Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had to

EDITH G.  |  Overall Experience 
No reviews have been submitted for this location.

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