Customer Reviews for U-Haul Moving & Storage at UNCG

6981 reviews

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Renata M. 
Rating:
5.0

Everyone was outstanding!

Matt H. 
Rating:
5.0

Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called🧚‍♀️🎶🌙🌚✌📦🗃🧃🕊🌹Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one called🌹Garnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤😎😷🤿🎭Operation: GameRoomzDay!🏀 🌟 🤩 Yay, Yhsh see you are appreciated!💜 🍀🌈 💰 🍯🐝 🌳 🏡 🌲 ⛲ 🖋🌼🦋 🌻🌹💐

REBEKAH P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tanya M. 
Rating:
1.0

Don't come here unless you're an attractive female. The service was a completely different compared to how I was treated versus the attractive female customer before me. His tone of voice and attitude completely changed when it was my turn at the counter.

Y HUY M. 
Rating:
5.0

Customer did not leave a comment.

JARROD P. 
Rating:
5.0

Customer did not leave a comment.

SANJAY T. 
Rating:
5.0

Customer did not leave a comment.

JILL K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

EDGAR V. 
Rating:
5.0

Nothing. I was in and out in about 15 minutes. It was a good experience.

Billy T. 
Rating:
5.0

more help....

Shirley C. 
Rating:
3.0

Return lane has signs saying stay with vehicle and an attendant will come out and check you in, but I had to go in and get someone. Never use the phone pick up option. That option is cumbersome and does not work properly, but is a UHAUL issue and not a location issue. Don't count on all reserved moving equipment being available when you arrive.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

KYIA L. 
Rating:
5.0

Nothing I can think of. It's been a while since I used U-Haul and this was the most convenient, fastest, and easiest van rental experience I have ever had.

Wayman M. 
Rating:
4.0

Make website changes less difficult as communicating over the phone is near to impossible.

Maria V. 
Rating:
4.0

The Representative was helpful for determining the size of the unit for my needs

BRADLEY F.  |  First Impressions 
Rating:
5.0

The service that was provided to me was definitely top notch. I have nothing but positive feedback

Victor M. 
Rating:
5.0

The young man who checked me in was super helpful and very nice and pleasant.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
5.0

The cab could've been slightly cleaner. The gas tank was low upon arrival. Slow leak in tire.

CRYSTAL J. 
Rating:
5.0

Everything was great very friendly nice and helpful people very great thanks so much

Delores W. 
Rating:
5.0

They were very efficient. I was on my way quickly and when I brought the truck back they promptly processed my return. Best truck rental experience I have ever had.

Mitchell S. 
Rating:
5.0

I can not remember the man's name but he was a very friendly black man and definitely a people person. Made the return so easy.

Carolyn S. 
Rating:
5.0

Customer service is always on point

Armand S. 
Rating:
4.0

I had a great experience in and out. Only thing the check engine light was on

SHUNEA M. 
Rating:
4.0

N/A

CYNTHIA R. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Excellent team , very friendly and helpful with my trailer rental. Thank you for all your help!

Nathan L. 
Rating:
5.0

The truck needs to be serviced. Check engine light was on.

Lashonda D. 
Rating:
3.0

Customer did not leave a comment.

Nettie M. 
Rating:
5.0

Customer did not leave a comment.

NAKIA M. 
Rating:
5.0

The guys at this locations were all professional, very helpful and accommodating. Excellent service. And very much appreciated!

SHERRY L. 
Rating:
5.0

Although this was not my first experience with this U-Haul location, this was my most recent experience. I was very happy with the level of customer service. As I walked in I was greeted. Maniya was actually on her way to lunch, however, she postponed her lunch a few minutes to get me registered into the system and out the door. Maniya gave me all the information regarding the insurance on the vehicle, mileage, and gas. When I returned the vehicle, she closed me out and gave me my total balance since I went over my estimated mileage. On my receipt there was no hidden charges or fees. This process was painless and fast. I highly recommend this specific location.

Kinyaa B. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

JOVAN L. 
Rating:
5.0

Excelente servicio

MANUEL C. 
Rating:
5.0

Very nice service

Cheryl B. 
Rating:
5.0

clean inside the cab.

ANN G. 
Rating:
5.0

Customer did not leave a comment.

Chuck H. 
Rating:
1.0

When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.

Elizabeth e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD F. 
Rating:
3.0

I requested a hand truck to come with my rentals however it wasn't on the back of the truck like it normally would be. Definitely made moving from Greensboro to Winston and back difficult and I live on the third floor so it was rough. I know that there is a fee to rent a hand truck so if I was charged as I thought I was I would like that charge removed. Thank you.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Madison T. 
Rating:
5.0

The staff was very helpful and was professional on an extremely busy day.

Emily H. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH N. 
Rating:
5.0

Drop off was slow they need more staff

SAMUEL S. 
Rating:
5.0

Truck was ready when I arrived and representative ensured that the process was completed efficiently.

Demetria Y. 
Rating:
1.0

Desperately needs better customer service and timely return process, along with staff that will be thorough and not more interested in personal matters.

Ayana K. 
Rating:
5.0

The best staff ever I love this locate

SHYEEDA M. 
Rating:
2.0

Under staffed, lot was crowded

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Lamikel M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Everything was great! Easy pick up and extremely easy return. Thank you!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
4.0

The guys at the location were great. My only issue was the lights were not working on the 1st 3 trailers we hooked up and the 4th was supposed fine, but then the morning after only 1 brake light was working.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Tramaine W. 
Rating:
5.0

Customer did not leave a comment.

DEREK T. 
Rating:
3.0

Customer did not leave a comment.

Chaka H. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

No comments

DARRUS R. 
Rating:
5.0

The staff was awesome and very attentive. I felt very comfortable in the vehicle because it was so clean. I truly appreciate the staff

FANTA D. 
Rating:
5.0

Customer did not leave a comment.

danielle r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY O. 
Rating:
2.0

Owner was disinterested, Grumpy.

Eyrtle R. 
Rating:
5.0

Superb service

ALEXISCHANEL D. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The rental experience was awesome. The person helping was very friendly and was great help for us. We used the truck and returned it before the return time frame. We would definitely rent again from this uhaul facility.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Cheryl G. 
Rating:
4.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

I would like to say thank you to the man who worked outside getting everyone in their trucks and on their way. Things were extremely busy and he was so upbeat, positive and helpful. The manager was also very helpful. The blinker on the trailer wasn't working and he tested all sorts of things and found out it was my Suburban. So they helped me get into a cargo van. I feel they both went above and beyond regular customer service and their attitudes were so friendly and positive which I appreciated.

CAREY K. 
Rating:
5.0

Customer did not leave a comment.

Jacqui M. 
Rating:
4.0

Very organized

tracey B. 
Rating:
5.0

Truck was over heating smoking really bad

Stefon S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

N/A

JACQUELINEFAY W. 
Rating:
3.0

Have better to read gas meters

Derek H. 
Rating:
3.0

the guy at the counter was so rude and unprofessional

Merve O. 
Rating:
3.0

I appreciated when a mistake was made, U-Haul did a great job remedying it quickly.

MARK H. 
Rating:
5.0

The location maintained the equipment well. They worked with me on an equipment swap.

Miguel R. 
Rating:
4.0

Was closed when I dropped off the vegicle

jAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jessica O. 
Rating:
4.0

Customer did not leave a comment.

Micah B. 
Rating:
5.0

Customer did not leave a comment.

Dana A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

You guys are a blessing in disguise.

JOHN M. 
Rating:
5.0

Customer service was excellent.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Egon K. 
Rating:
4.0

Customer did not leave a comment.

MELVIN H. 
Rating:
1.0

Terrible experience! Dirty and disgusting! Cracked windshield! Dog fur all over both seats! Check engine/change oil light on!!! Literally took over an hour to reach someone at Uhaul to file a complaint!!!! Absolutely awful experience!!! I have a corporate account and use Uhaul every week. I get treated awful and the vehicle is never clean. We are in a pandemic and my space is just nasty! How is that even safe?!? I have to sanitize before I drive. I'm not happy at all.

Warditra H. 
Rating:
5.0

Customer did not leave a comment.

JENAI N. 
Rating:
5.0

Customer did not leave a comment.

Genea T. 
Rating:
5.0

The after hours return process was super easy and very convenient.

MARICIA D. 
Rating:
3.0

It appears you have changed your business model. Two weeks ago I rented a truck and it went without a hitch. This week I rent from the same location and I received an email right after I leave the location telling me I have to return it by 12:00 p.m. when I had requested it for 8 hours. After talking to the agent and letting him know I got an "ok". Then I received two calls reminding me I had to return the truck by 12:00p.m. Once again, I got an "Ok" with the first call, and the second call was a message on my voice mail. I called back and I was on hold for ~10 to 12 mins and I got disconnected. I returned the truck at 4:30 p.m.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Crawford D. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
4.0

1. Inform the customer when there is a location change 2. Work on reducing the amount of time customers remain on hold for telephone calls. 3. Simplify the 24/7 check in process 4. Do not inform customers that they will be contacted prior to their rental unless you are able to keep this commitment. 5.

Jeffery M. 
Rating:
3.0

Very slow service - only one person could operate computer - ended up with some unexpected charges ….

Linda T. 
Rating:
4.0

No Problems

STEPHEN G. 
Rating:
4.0

This was not our first choice of locations, but still within the city limits. The staff was very quick to assist and helped me unhitch the trailer from my vehicle. No issues or delays. A receipt was sent by e-mail. The trailer performed well with no troubles to report.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Willard A. 
Rating:
4.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Amare P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DORIEN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE G.  |  Overall Experience 
Rating:
1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Katrina C.  |  Overall Experience 
Rating:
1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

OYANA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.

Elizabeth e.  |  First Impressions 
Rating:
1.0

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Cecily F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Bonnie I.  |  Overall Experience 
Rating:
5.0

The lady at the front desk was very cool

Kalie M.  |  First Impressions 
Rating:
2.0

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Crystal E.  |  First Impressions 
Rating:
5.0

The staff was nice, friendly, and answered a lot of questions.

Mary F.  |  First Impressions 
Rating:
5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Bonita A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  First Impressions 
Rating:
5.0

Very professional and informative.

DAVID M.  |  First Impressions 
Rating:
5.0

I really enjoyed working with Josh. He has excellent customer service.

JALENA S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top