Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman at the front desk was rude and disrespectful and inconsiderate of my time she continued to talk and help other customers while I was trying to explain where I was going to drop off the equipment and she didn’t here me so I got charged money for a mistake that she made I will never use that location ever again in life she was a short light skinned woman with a ponytail and all she kept doing ins trying to be under the fan and on her phone corporate needs to check the cameras and retrain her at that location the one I felt like actually do anything in a professional manner was the man in the garage and the man with the glasses that was out side helping me because they wouldn’t help him I jumped in and started helping him because I was trying to leave after I was there for 2 hours after one of the trailers caught a flat worst experience ever do not go to that location but if u do ask for the man with the glass not that woman she needs to be fired
Terri C
Rating:
4.0
Customer did not leave a comment.
Nadia J
Rating:
5.0
Customer did not leave a comment.
KYLA F
Rating:
5.0
Customer did not leave a comment.
STEVEN B
Rating:
5.0
Staff there knew what was going on. Other Staff sent me to this locaton. Someone change it and never told me. No communication strategy??? Paul at this site was a godsend. Sent Joe CEO email about u-box snafu, will send him one about this a well. I feel. Bad for him
Brian B
Rating:
5.0
Drop off was easy.
Randy B
Rating:
5.0
Customer did not leave a comment.
Johnathan B
Rating:
4.0
Customer did not leave a comment.
Jeff B
Rating:
5.0
Everything is good
Robenson L
Rating:
3.0
Customer did not leave a comment.
GLENN T
|
First Impressions
Rating:
2.0
Pick up was scheduled for 8 am. Arrived at 8 am. Total pick up time took 45 minutes. Employee was having more of a personal conversation with the customer he was helping instead of completing the pick up process. Then the gentleman behind me was called up and told he was next and I was skipped over. The employee that started helping me left the counter after he started my pick up process and went to help a customer outside. I was passed over to another employee at the counter who was answering personal calls lol is on his personal phone while doing my check in. Worst experience I have had with U haul for a pick up
Crissy M
Rating:
4.0
The drop of mobile experience was fine, but the key drop off was confusing. The drop boxes on the wall are misleading. It would help to know there’s a slot in the door beforehand.
Jordan C
Rating:
4.0
Customer did not leave a comment.
Glen B
Rating:
5.0
Customer did not leave a comment.
Tyrika M
Rating:
5.0
Love this service will use again
Jon J
Rating:
3.0
Customer did not leave a comment.
Samantha D
Rating:
3.0
Customer did not leave a comment.
Penny E
Rating:
1.0
Clean trucks and have dolly’s on truck. I had to put my own dolly on truck.. truck had sticky grease in the back and it had an odor.
A L
Rating:
5.0
Customer did not leave a comment.
MADISON M
Rating:
5.0
Customer did not leave a comment.
ARTURO S
Rating:
5.0
Customer did not leave a comment.
Margaret M
Rating:
5.0
Customer did not leave a comment.
Sherritta B
Rating:
4.0
Friendly and very laid back staff
Darwin S
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
5.0
Great customer service!
Alexandria J
Rating:
4.0
The lock box needs a better label.
Desmond T
Rating:
4.0
The return key box wouldn’t open. I used the combination given but it never worked so I had to put in the key drop box in the door.
I also don’t think the pricing is transparent. $19.95 is all over the van but after using it for only 2 hours I spent +$90
Hannah B
Rating:
4.0
Customer did not leave a comment.
Daniela R
Rating:
4.0
Check out was fast. Return was very slow. The app requires too many steps to return. The vehicle was in terrible condition. Drivers door had to be slammed shit, tow haul mode was stuck on, mirrors stuck, low tire pressure.etc.
Harold M
Rating:
5.0
Customer did not leave a comment.
Timothy H
Rating:
1.0
I wouldn’t recommend this location to anyone. The manager was to worried about them being short money from the previous night and wasn’t worried about helping any customers. Definitely need to improve customer service skills.
Janet M
Rating:
1.0
The two male staff that was working were extremely rude to me. I did everything online and was having issues and I had to reexplain myself over and over again for them to tell me they dont know much about the app and to just take pictures of everything. I would explain myself and even show the one associate who would then turn around and ask me a question that i literally just answered and this happened a few times. I was there close to 40 minutes trying to figure out why the app wasn't working. They also never gave me a dolly and when I asked for one, I got told by one of the associate as the one i was with didnt know and without the other associate even looking at me, he says "we dont got none". The other associate did try and help (because he didnt know how to refund me because I did everything through the app) and found me an appliance dolly which was broken - the crank to tighten it was missing the pin to keep it in place. I didnt even use it. There was leftover garbage in the uhaul from someone else. Overall, my experience with this specific location was awful and I will never do business there again. They had absolutely no customer service skills whatsoever. When I did return everything, the associates were different and they were nice. The associates definitely need better training for the app.
Jacqueline C
Rating:
5.0
Customer did not leave a comment.
GAVIN B
Rating:
5.0
Customer did not leave a comment.
Lee I
Rating:
2.0
Very crowded, understaffed, nowhere to park.
Mary R
Rating:
2.0
No A/C in the truck and the vehicle was unavailable when I arrived. The vehicle report stated that a certain amount of gas was in the vehicle. The amount of gas was inaccurate as well.
Markel W
Rating:
5.0
Reggie was absolutely amazing! This was my first time renting a vehicle and he made this experience wonderful. His soft skills, customer service, professionalism, and how personable he interacted with me and other customers were unmatched. He's a great asset to UHaul.
Ramona M
Rating:
1.0
Customer did not leave a comment.
Perlie G
Rating:
5.0
Nothing
Marquita H
Rating:
5.0
Smooth transaction.
Archie F
Rating:
5.0
Customer did not leave a comment.
Ariana G
Rating:
2.0
I called into this store location 3 times and was put on hold then called back a fourth time and someone laided the phone down I could hear your conversation.That was so unprofessional. When a customer calls in don’t leave them on hold. This was not a good experience with U-Haul. I would not come back to this location. Customer service is so important and that’s what needs to improve at this location.
LATRINA L
Rating:
3.0
Customer did not leave a comment.
Bryan W
Rating:
3.0
Customer did not leave a comment.
Cleshia K
Rating:
4.0
I paid for two boxes then forgot them at the store. It would have been above and beyond an employee to call me to return and pick them up.
Jonathan M
Rating:
3.0
The area was very scary day or night. When moving out there were bugs in our belongings . I would expect the high rate of storage fee they would exterminate the facility. I paid for storage for over 5 years and highly disappointed .
Leigh a
|
Overall Experience
Rating:
3.0
We were told we had to return to this location. It was very far from our destination and there was a UHaul location across the street from our location.
DAN K
Rating:
5.0
Customer did not leave a comment.
Michael T
Rating:
4.0
Proprietor very helpful. Father than my typical source of trailers.
RobertV S
Rating:
3.0
Tried to overcharge me for gas. It’s no way I went 26 miles and it went from a full tank to a quarter tank. Did not try to fix it. Told me I should’ve looked at my printed contract which I didn’t receive.
Destinee J
Rating:
4.0
They recommended a mover that left things so I could not walk, left storage unit dirty (cost me $200) and left some things in Greensboro I no longer have the money to get. They were thronging my boxes and broke the leg of one piece and scarred up many pieces. I bought blankets to eliminate those possibilities and never used them.
Miles M
Rating:
4.0
Customer did not leave a comment.
Leo J
Rating:
1.0
The back lift gate was not working well from the beginning. It broke and would not close. We took it back to exchange it. They did not have another one in stock at this location. They did not offer to get one at another location and transfer the rental. We had to Uber to another location. They dd not offer to drive us to another location. It was extremely poor customer service.
Adair A
Rating:
5.0
Customer did not leave a comment.
Keisha C
Rating:
3.0
Checking in the equipment went very slow.
Mike M
Rating:
3.0
We waited about 30 minutes for the store associate to try and resolve the issue. Granted, he didn’t cause the issue and worked to resolve it but there was no explanation to us of why we needed to wait around for them to solve an internally caused problem.
Mary T
Rating:
5.0
Customer did not leave a comment.
Shamicka M
Rating:
5.0
Customer did not leave a comment.
Kevin D
Rating:
4.0
Customer did not leave a comment.
Kathryn M
Rating:
3.0
Customer did not leave a comment.
Monique J
Rating:
4.0
I said No on the well maintained. Initially they put on the paperwork that it had a quarter of a tank of gas. We took a picture and it was only 1/16th of a tank. They did correct it after we said something. We had to get gas before we could even drive 9 miles to the house. Im sorry but that is sorry customer service.
Tammy M
Rating:
5.0
Customer did not leave a comment.
shawn h
Rating:
3.0
Customer did not leave a comment.
Joseph R
Rating:
5.0
Great help as I went in there on a whim. Really appreciate the last minute help.
Andrew M
Rating:
5.0
The customer service agent was very friendly, had excellent people skills, and was very accommodating. I love renting from this location, and I have never had a bad experience.
nadine j
Rating:
2.0
Customer did not leave a comment.
Edward K
Rating:
5.0
Customer did not leave a comment.
Marella L
Rating:
5.0
Customer did not leave a comment.
Anthony H
Rating:
5.0
Customer did not leave a comment.
Anthony H
Rating:
5.0
Customer did not leave a comment.
Mona S
Rating:
1.0
More help
David S
Rating:
5.0
Excellent customer service in the pick up location
TADJ T
Rating:
4.0
Customer did not leave a comment.
CHESLEYANTOINE G
Rating:
5.0
Customer did not leave a comment.
Fenice H
Rating:
5.0
Very professional and efficient. I would recommend this store to anyone.
Joe C
Rating:
3.0
The pick up process was OK. The agent that helped me at the front desk was very nice and helped me but when I got into the vehicle, it smelt like paraphernalia upon the drop-off location. I let the agent know and she said OK and she apologized.
Nicole C
Rating:
4.0
Customer did not leave a comment.
Daniel P
Rating:
5.0
Customer did not leave a comment.
ADRIANA M
Rating:
1.0
Barely had gas in it for me to use when I picked it up. I still get charged a gas service fee and a charge fee?? Rental Fee and Mileage fee didn’t even hit $74 for a total of almost $153??? Bunch of hidden fees.
Jose C
Rating:
5.0
Customer did not leave a comment.
STEVE R
Rating:
1.0
I rented one of the U-Haul trucks for a day and paid the amount at the store. That next day an emergency came up and I had to extend for another day and someone else was going to pay for that extra day for me as a courtesy someone that I know. On the second day of having the truck I was told to return it at a certain time, but I was not able to as another emergency came up and I reached out to the after hours and they promised that they were going to wave that third day. after talking to a few people, there was so much miscommunication. One person from U-Haul said the original card on file is the only payment type and the other card that was gonna be used to pay for the second day would not be used, but then was told the card that was added after the fact was charged. While dealing with this, I continued to try to get in touch with Justin Smith manager, and he would not answer his phone. Also, I tried to get in touch with Justin‘s manager Orlando, and he would not take the call. After discussing and disputing everything with one of the corporate people from the 800 number, they said that they were going to do the best they can to work on it. Since U-Haul lied and did miscommunication to a customer that is illegal and can be brought to court. I am demanding since U-Haul screwed up so bad. I am demanding the person that was charged who added their card after mine get all their money back and I am demanding 50% of what I paid out back as well. Justin needs to be fired because he is not doing his duty as a manager ignoring phone calls is not part of the role as a manager. You’re obligated to get situation settled immediately I am requesting he is removed from his position or suspended without pay and I am requesting the lady who was originally giving me a free day given a raise because she was nice enough to do a courtesy. I am filing with the governor and the BBB against U-Haul. Anyone who reserves anything with U-Haul beware of the scams that they pull, miscommunication, and make sure you get people’s names and recordings.
Brenden D
Rating:
5.0
The employees were well informed and took care of me for any needs that I needed.Answer all questions and did excellent.Thank you so much.Have a bless an awesome day
KESHIA B
Rating:
5.0
Customer service representative was very professional.
KIM H
Rating:
4.0
Customer did not leave a comment.
ANTHONY J
Rating:
5.0
Customer did not leave a comment.
Leigh A
Rating:
5.0
Customer did not leave a comment.
STEVE R
|
First Impressions
Rating:
5.0
Customer Service was wonderful. I did not wait long and I had all my questions answered. Drop off went well also.
Allan S
Rating:
5.0
Todo el proceso desde retirarlo hasta su entrega es sencillo de hacer la app funciona bien
Nayib S
Rating:
4.0
New sidewalks & fresh asphalt/lines would spiff up its initial appearance.
Edward R
Rating:
3.0
The trailer while clean (broom swept), there were some oils and stick residue that we wiped clean with Clorox wipes.
The latching mechanism of the door was extremely rusted and awkward to operate.
DAVID D
Rating:
5.0
Customer did not leave a comment.
EDWARD W
Rating:
3.0
Better customer service and clean trucks
DAVID B
Rating:
5.0
Nothing! Perfect!
Alan R
Rating:
4.0
The truck needed sever maintenance. Sounded like the exhaust was about to fall off. The wipers had no blades on them;luckily I didn't have to use them. And there was pretty substantial cosmetic damage all around. Other than that, the interior was clean which was good.
Shane M
Rating:
5.0
The lady I did the rental contract with did not tell me I could leave the key in the van upon return. I sat in the van for an hour waiting for the store to open. I the contract read returning by 7:15am. When I seen someone opening up at 7:50 that was when I was told I could have leave in the van.
david m
Rating:
2.0
For the last few years this location doesn't have dollies. The excuse is other customers kept the dolly. Well that excuse is getting old. I made reservations almost a month in advance and the only dolly Uhaul had available was a furniture dolly. This is tacky...get new dollies add airtags
Tonya B
Rating:
4.0
Everything was to my licking
CHRISTOPHER J
Rating:
5.0
Customer did not leave a comment.
Jodie C
Rating:
5.0
Customer did not leave a comment.
Edward B
Rating:
3.0
Customer did not leave a comment.
PINDIE N
Rating:
5.0
Great service
HENRY M
Rating:
1.0
Absolutely the worst experience. Too much to mention, but I did call in to the customer and express my concern. The lack of professionalism and sheer disregard of customer service was unacceptable.
The intentional disrespect and avoidance will not be forgotten. This experience will absolutely make me consider other options in the future.
Eric R
Rating:
1.0
The light-skin girl was very rude I needed assistance with my return she held her finger at me never help but continued to cuddle and fondle with the big black guy the were both in another truck talking and flirting.
SHAWN D
Rating:
3.0
There was red bugs at the loading dock… not sure what they where!
GEORGE R
|
Overall Experience
Rating:
1.0
Storage facility is old, out dated and hard to access. Please tear down and rebuild to make modern. Will never recommend this location to anyone until it’s rebuilt!
Calvin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antoine H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yvonne R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sunieka G
|
Overall Experience
Rating:
1.0
I was treated like garbage here, they acted like doing their job was the end of the world, i had to put a trailer on my vehicle and attach it myself. Then the trailer i was given had no working lights. The storage unit is a wooden box and I was charged a late fee when they had my card on file and made a mistake by not putting it on auto pay when I told them to do so. When I arrived to clear out my storage unit the large roll up garage door is wide open to where anyone without a card can walk inside the storage area. The workers are rude and lazy and I would not recommend this place to anyone ever.
TRISTAN H
|
Overall Experience
Rating:
5.0
The cashiers were very helpful and pleasant.
Melissa B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GERALD H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jennifer s
|
First Impressions
Rating:
4.0
Great help from ladybug
Tawana S
|
Overall Experience
Rating:
3.0
Facility is terrible and out dated please considering building a modern building in the area.
Calvin H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MONICA H
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Richardo J
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Lyndie E
|
Overall Experience
Rating:
3.0
When I booked the storage unit I wasn’t aware that it was a second story unit only accessible by a rolling staircase. There was only 1 functioning staircase.
The staff is outstanding- friendly and helpful. If not for them I would rate this facility at below average
Stacy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yajharey M
|
Overall Experience
Rating:
2.0
Rented under Beth Monroe and UHaul INSISTED that it was under Brian - male dominance had no place in corporate America anymore- if a woman rents a truck/unit then RESPECT her enough to use HER NAME
beth M
|
Overall Experience
Rating:
5.0
Kept our belongings safe and secure for almost 4 years
Tracy S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Malik J
|
First Impressions
Rating:
5.0
Justin was very helpful and knowledgeable about the facility. He assisted me with the correct storage unit size that I would have needed for my college student.
I would recommend other people to use their service.
He not only helped me but also made me feel comfortable.
Thanks Justin
Baby-Mama
Iywanne G
|
First Impressions
Rating:
2.0
Storage was not what I was expecting at all.
Sierra R
|
First Impressions
Rating:
2.0
It’ looks awful and barely has soace
ANGEL M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Candice L
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Brandon S
|
Overall Experience
Rating:
4.0
Very helpful and cheerful people, very pleasant place, for a storage facility
Sandra B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shaynelle S
|
First Impressions
Rating:
2.0
It took me almost 30 minutes to change the storage unit size because the young lady that was helping me wanted to talk to her other co-workers and eat her bojangles. Then there was another young who kept interjecting into our conversation to make snarky/ smart remarks. I had also mentions to the lady that I need to move in a large L couch and didn't mention to me that the stairs were metal and on wheel. Making it almost impossible to get the couch in there. The storage building also smells like old pee. Never getting a storage unit here again.
dominique s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ivory J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kellin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rachael a
|
First Impressions
Rating:
1.0
This place should be condemned. Full of rats, homeless people, and literal garbage. Filthy. Jammed door. Absolutely disgusting and incredibly unsafe. I would never leave a personal item here. Let alone walk into this building by myself!
Jessica B
|
First Impressions
Rating:
5.0
Very helpful and great communication with the customers!
BRANDY P
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Gabrielle E
|
Overall Experience
Rating:
5.0
Great staff. We rented a truck twice, and two months of rental. Both times were during the very first weekend of the month. They had lines backing up, but never slowed down, and kept grinding away until we all got what we needed. Uhaul can be very hit or miss in the customer service department - they were consistently good to me. Thank you!
Jacob P
|
Overall Experience
Rating:
3.0
The app needs to reflect the store true hours. There is truly a conflict of interest in regards to this issue.
Rogenia B
|
Overall Experience
Rating:
2.0
I had a reservation for a storage unit and it took over an hour for the cashier to figure out how to do the transaction. It was a huge waste of my time
Gary J
|
First Impressions
Rating:
5.0
Thank you to the staff.
TOMIKA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENDA P
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Gabrielle E
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
David M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ann K
|
First Impressions
Rating:
2.0
I tried to contact them for several weeks about this unit before moving out of state but no one ever returned any of my messages. They then proceeded to harass me about the unit once my card was no longer on file (I removed the card due to not being able to get any help from them and the situation I was in). I know there was a brand new bed frame, mattress, box spring, and flat screen tv in the unit so I honestly refuse to believe that they only made $5 after the sale of it. Just shady all around and I don’t plan on paying them anything.
Tiffany A
|
Overall Experience
Rating:
5.0
The rating in for Mr. Donnell. He had the patience of Job.
He showed us our storage unit and correct lock for it. We were grateful for his patient assistance.
Should we need UHAUL again we will wait for Mr. Donnell. Please upgrade you computer response.
Thanks Brenda Patterson
BRENDA P
|
First Impressions
Rating:
4.0
The location is in need of some major upgrades, very outdated. However, the staff was more than friendly, professional and willing to help which made me overlook some housekeeping/conveniences I'd normally not ignore.
FELICIA S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
NICOLE F
|
Overall Experience
Rating:
5.0
I always rent there and been doing it for years I just love the location and never had a problem with the staff, so again I will be going back every time to rent and now I have a storage there and I will be there a lot so Thank you U-Haul you have a friend in me Brenda Mitchell Greensboro NC
Brenda M
|
First Impressions
Rating:
5.0
Justin, Reggie and the rest of the UHAUL UNCG team members went above and beyond the standard level of service to help me store some items the day my father passed. I’m very grateful for how they stepped in to support me through the stress and confusion we had to navigate.
Marcus M
|
First Impressions
Rating:
2.0
The storage unit I had reserved online was full of furniture upon arrival. I was transferred to a more expensive unit without being made aware that the unit costs more money. The place is understaffed, every time I came in it seemed like the staff was bothered by doing their job
Joseph P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julian K
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Alexandra S
|
Overall Experience
Rating:
2.0
While the facility is equipped with good locks, lighting, and cameras, there is a damaged U-Haul truck and a considerable amount of debris next to loading dock. From their comments, it was evident the staff believe the debris to belong to an unhoused person, that he uses the damaged truck for storage, and they are accustomed to this. The unhoused person entered the storage space while I was vacating. While the interior was clean, there was broken glass littering the loading dock when I arrived. Given the availability of more-secure storage in the area, I would not recommend this location to a friend, at least not without sharing my experience.
ROBERT W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAYLA W
|
First Impressions
Rating:
1.0
want informed i had to storage my things on a 2nd floor of a storage:.: but we got it done
LATARSHA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARTHA t
|
Overall Experience
Rating:
1.0
Unit was not available when arrived they had to send me to a different location which was inconvenient no apologies or understanding
JAZMINE P
|
First Impressions
Rating:
5.0
The 2 gentlemen who opened on 04/13 was very professional nice and courteous. They were extremely helpful in helping ne with my storage as well. The 911 w gate Blvd store. Highly reccomended
Danica J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDNA R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eva Z
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JEAN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shirley D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ruth C
|
Overall Experience
Rating:
1.0
Your staff are so rude and unfriendly
Marcella W
|
Overall Experience
Rating:
5.0
I have had always had a good experience working with Uhaul from rental trucks too self storage, the staff have always been 95% of the time very friendly and knowledgeable about the functionality of their work place. Thanks for the help at a very much needed time.
Ruth C
|
First Impressions
Rating:
4.0
It was a good place to storage my things, even though I wasn't aware of the storage space until it was time to pay for it. But it was good service. Thank you.
Johnie T
|
Overall Experience
Rating:
1.0
Justin is very rude and un profesional the worst part is I’m homeless and kept in touch he still put my unit in action
Ferrin D
|
Overall Experience
Rating:
1.0
I came there it was about 6 the man said that he was let me have more time than I went back there to load my stuff up he put me upstairs on ladder so I am 55 years old and I am disabled that is dangerous and then I moved my stuff and I saw roaches all over the place climbing out of people's storage and then the guy came back and said oh yeah I'm almost finished we say yeah we're gonna have a couple of pieces left and then he brings his black big black guy there and he um He did not introduce herself He did not introduce herself he just came in and said yeah I got to leave and come back tomorrow that I was in the 7th o'clock so you cannot get your store unit at the 7 o'clock I think that is unfair
LaMelody G
|
First Impressions
Rating:
2.0
The customer service was great but there were cockroaches and water bugs in the units which was pretty disgusting especially when you’re leaving your things there for a period of time.
Shatisha R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrice S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Kareem P
|
Overall Experience
Rating:
5.0
Reggie was SOOOO helpful and kind
Heather A
|
Overall Experience
Rating:
5.0
Thank you for your help in securing storage for my daughter
dedra d
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TAMMY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrice S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
SAMANTHA F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest G
|
First Impressions
Rating:
2.0
I been getting charged for a storage I never used the seal is still on the unit I never broke it because I didn't like how the storage building look and it wasn't secured. I felt like my stuff wouldn't be taken care of in that storage facilities for it to be a climate control unit. Everytime I try to go to store to turn in key card it's always a long wait and the gentleman wouldn't just let us drop off the key card so my card been getting auto charged monthly $49.99 which I found out they from customer service that shouldn't been happening if they walked their units and saw I never took off there ziptie and never put my personal lock on. I will try and turn in key card again next week but I most definitely wouldn't recommend this climate control unit.
CONSUELO M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lalita S
|
First Impressions
Rating:
1.0
Arrived to turn my truck in at 8:30 am. Storage manager wasn’t available or anyone who access to let me get my unit I reserved the evening prior. I was told to hold on to truck until I get a call back and that was at 10:45 almost 11:00. I missed important business meetings that day and damage had already been done to me. I would like to be compensated.
Kareem P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Peter E
|
Online Move In
Rating:
5.0
Appreciate u service
THELMA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JILL K
|
Overall Experience
Rating:
3.0
It was clean enough I just have a phobia of spiders and there were a lot in my unit . Luckily my neighbor came with me & killed the spiders for me !
shailan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
isaiah g
|
Overall Experience
Rating:
3.0
The manager at the location where I stored my belongings was not friendly at all. Matter of fact he was somewhat rude. His staff on the other hand were very professional and professional.
Roberto M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ASHLEY P
|
First Impressions
Rating:
5.0
Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called🧚♀️🎶🌙🌚✌📦🗃🧃🕊🌹Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one called🌹Garnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!)
❤😎😷🤿🎭Operation: GameRoomzDay!🏀
🌟 🤩 Yay, Yhsh see you are appreciated!💜
🍀🌈 💰 🍯🐝 🌳 🏡 🌲 ⛲ 🖋🌼🦋 🌻🌹💐
REBEKAH P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JILL K
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Mary F
|
Overall Experience
Rating:
4.0
The Representative was helpful for determining the size of the unit for my needs
BRADLEY F
|
First Impressions
Rating:
1.0
When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.
Elizabeth e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
danielle r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joshua A
|
Overall Experience
Rating:
3.0
They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else
Amare P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DORIEN W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Margarita R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STEPHANIE G
|
Overall Experience
Rating:
1.0
The general manager rented my storage to someone else...and they had to give me another storage unit.
Katrina C
|
Overall Experience
Rating:
1.0
We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.
OYANA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERIE K
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Margarita R
|
First Impressions
Rating:
2.0
The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.
Elizabeth e
|
First Impressions
Rating:
1.0
The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.
Cecily F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vincent W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Bonnie I
|
Overall Experience
Rating:
5.0
The lady at the front desk was very cool
Kalie M
|
First Impressions
Rating:
2.0
I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.
Crystal E
|
First Impressions
Rating:
5.0
The staff was nice, friendly, and answered a lot of questions.
Mary F
|
First Impressions
Rating:
5.0
Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.
Bonita A
|
First Impressions
Rating:
5.0
The staff was always helpful and friendly.
JOHN S
|
Overall Experience
Rating:
5.0
Very helpful people, storage space great
Benitta M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Santana S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vincent W
|
First Impressions
Rating:
5.0
Great experience
Brenda J
|
First Impressions
Rating:
2.0
I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.
BRITTANY T
|
Overall Experience
Rating:
5.0
Very professional and informative.
DAVID M
|
First Impressions
Rating:
5.0
I really enjoyed working with Josh. He has excellent customer service.
JALENA S
|
First Impressions
Rating:
5.0
Thank you.
MARY W
|
Overall Experience
Rating:
3.0
I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.
MAKEDA N
|
Overall Experience
Rating:
5.0
The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.
brianna r
|
Overall Experience
Rating:
1.0
My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.
Zachary B
|
Reservation
Rating:
1.0
Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had to
