Customer Reviews for U-Haul Moving & Storage at UNCG

6850 reviews

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Maniya at 911 W Gate City Blvd Greensboro NC was super helpful, accommodating and knowledgeable about the facility and equipment. She did everything possible to assist with my moving needs. Moving out of town is very challenging as my personal experience came with some challenges and last minute issues that were out of my control. Once arriving to Greensboro, Maniya offered every possible solution that would accommodate my needs. My stress level immediately lowered . Maniya is definitely an excellent customer service representative! I appreciate the level of support she provided !!!

Miranda M. 
Rating:
3.0

Customer did not leave a comment.

XAVIER M. 
Rating:
5.0

Customer did not leave a comment.

HOMER W. 
Rating:
4.0

When reservations and times are confirmed at another location PLEASE make every effort to keep them or don't confirm appointment .

Sheila M. 
Rating:
4.0

Customer did not leave a comment.

DEQUINCY J. 
Rating:
5.0

Just verify whatever equipment is in the back is what you want and paid for.

Cietta T. 
Rating:
5.0

Customer did not leave a comment.

Jasmin D. 
Rating:
1.0

Customer service is horrible!! The staff is very unprofessional and rude and lacking enthusiasm especially the general manager. I will never use this location again!

Morgan K. 
Rating:
5.0

Customer did not leave a comment.

SHELLEYRENE W. 
Rating:
3.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
4.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

You did well!

HENRIETTA K. 
Rating:
2.0

Improve your wait time. I made a reservation online. I should have been able to come in and in about 10 or 15 minutes be on my way. But instead it took 30 to 35 minutes out of my time. Then the truck that was given to me to rent had "oil change" light on and the truck didn't drive well at all.

Ja-Quisha F. 
Rating:
5.0

Customer did not leave a comment.

Jane H. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

Julia W. 
Rating:
3.0

Customer did not leave a comment.

Trina W. 
Rating:
5.0

Customer did not leave a comment.

SABRINA A. 
Rating:
1.0

Un attentive staff, and very un professional in their mannerisms and communication. Apprared to be 3 staff people on site with 3 customers and it took 30 minutes to pick up an already checked in reservation Very dissatisfied

David B. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

ROSEURRE C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Elbert H. 
Rating:
4.0

Rental van was Great, much better than expected. Parking was tight at this location, and I had to wait in line for a bit to get checked in, but service was EXCELLENT. Highly recommend.

JOHN B. 
Rating:
5.0

Great staff at this location

SHYEEDA M. 
Rating:
3.0

I was charged for a hand truck and the truck didn't have one! I was told I would be reimbursed but they never did The truck didn't have a ramp on it

Raymond P. 
Rating:
4.0

Storage unit reserved was not available. Took my business and thousands of dollars to another facility instead. So much for “guaranteed” availability when booking online.

Bryan T. 
Rating:
5.0

Great staff

Lamikel M. 
Rating:
5.0

The employee was exceptional explained everything very patient drop off was easy

tracey B. 
Rating:
5.0

Customer did not leave a comment.

Chester H. 
Rating:
3.0

Customer did not leave a comment.

Jonathan P. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
1.0

They "lost" the car trailer after I returned it and called me several times to ask what I did with it. I gave it to them! Also, they were so so slow, I was there over an hour to return a truck and trailer.

ANGELA R. 
Rating:
3.0

Get your shit together in your corporate end. This was the worst experience I have ever had with uhaul.

JOHNMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Shyeeda M. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Get more help at location so it doesn't take so long to get your ride. Better wifi when you need to look again on site when you return vehicle. Better signage for dropbox for keys.

ANGELO K. 
Rating:
5.0

Customer did not leave a comment.

LLOYD S. 
Rating:
5.0

Customer did not leave a comment.

Darah A. 
Rating:
5.0

The drop-off was smooth and awesome. The staff there was very understanding of the situation with the truck. A customer service rep, Darnell I believe, was extremely kind and helpful! I would rent directly from this place if it meant I had to go out of my way for great customer service!

Elizabeth W. 
Rating:
5.0

Just keep doing what you're doing

PHILIP J. 
Rating:
4.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
2.0

Staff was clueless

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Francoise A. 
Rating:
5.0

This location was great. They were flexible and understanding of my situation. I appreciate their flexibility and customer service. 100% satisfied and recommend

Felecia B. 
Rating:
5.0

Staff was extremely helpful and knowledgeable.

ROBIN B. 
Rating:
3.0

Customer did not leave a comment.

Jeffeey K. 
Rating:
5.0

The gentleman who checked me in was very professional and helpful.

JOHN G. 
Rating:
2.0

Due to the height of the truck, it took us an extra 5 minutes to get into the facility and park since we had to avoid bridges.

EDWARD MICHAEL M. 
Rating:
5.0

Employees were friendly and efficient.

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Alexisa N. 
Rating:
5.0

Even though the computer system was down your customer service rep went out of his way to gert me on the road on time. Much appreciated!

William V. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Staff was competent and helpful.

Ronald J. 
Rating:
2.0

Poor customer service

GENTRY C. 
Rating:
1.0

I ordered an appliance and furniture dolly with my order and they were not available. We were told to go to another location to pick them up and only a furniture dolly was available. V poor service

NATHAN D. 
Rating:
1.0

Refused to give me my cash refund back

Angel V. 
Rating:
4.0

Staff and service were good. Getting receipt took a few days to receive.

Jim D. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN G. 
Rating:
4.0

Customer did not leave a comment.

Sheridan W. 
Rating:
1.0

When I showed up on time for my 26' truck and 2 dozen pads, they had a truck but NO PADS. This is UNACCEPTABLE. They could easily have checked their PAD inventory the day before, and gone to another UHAUL site to replenish their low supply. They instead SENT me 8 miles away from the location, and away from my home to get the PADS myself. I have had other negative interactions with this UHAUL site. They need education on "customer satisfaction." Please speak to them and monitor their improvement.

GREGORY M. 
Rating:
5.0

Very good customer service at this location. A super helpful young man at the site when returning the truck- insisted on me not climbing in the truck to get my empty boxes out - he helped me out of the truck and insisted that I wait in the a/c for my friend to pick me up, while he got my boxes out. I wish I had gotten his name- his deserves a pat on the back. A good employee with a very positive attitude- even in 95 degree weather with 70% humidity.😊

Vanessa D. 
Rating:
5.0

Staff was very helpful and the van was very clean.

Van B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
1.0

I rent truck for 1 day, and the con artist employee from nyc charged me for 2 days

JAMES W. 
Rating:
4.0

1st person who approached me wanted the email receipt for the truck. Since I didn't reserve it, I didn't have it. I went to go get my wife and she checked it in using the website. The 2nd was friendly, got the info from what my wife did and let us go. The last time I dropped off a truck at a different location, we didn't have to go through all that.

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

ALANJOHN K. 
Rating:
1.0

My reservation was changed from 8am to 11am without my approval after I had already hired and paid movers that could not be rescheduled. Then I was told that there would be a truck waiting for me at 11, but that was not true. The truck was over 30 minutes late being dropped off so we did not actually leave until 11:45. Then, the store did not have the 2 dozen furniture pads I had reserved. Instead, they gave me 6 moving blankets. Ontop of all of this, my drop off location was changed.

Benjamin F. 
Rating:
5.0

Customer did not leave a comment.

Chanel B. 
Rating:
5.0

The employee that waited on me was very nice.

Thomas H. 
Rating:
4.0

We dropped it off after hours.

Gary M. 
Rating:
3.0

I returned my trailer a day early and was told I would get a receipt via email. I got it a full day later, meaning I paid for that extra day. I was disappointed.

ANN G. 
Rating:
5.0

Fantastic experience.

JOSEPH B. 
Rating:
4.0

However. The service is way to slow. 40+ minutes to get the truck and not all of the equipment was in the truck. Also has tank was on 3/4 of a tank for a 26' truck which meant I had to get gas almost immediately.

Jeff T. 
Rating:
4.0

This is pretty much the only U-Haul location I use in Greensboro. They have the best hours AND everything you need for a move. The online reservation process made it easy to both pick up and return the cargo van.

DWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA D. 
Rating:
5.0

Customer did not leave a comment.

RICKEY L. 
Rating:
3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Amare P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

WILSON P. 
Rating:
4.0

Customer did not leave a comment.

SHERRI G. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Very courteous staff. Helpful and efficient.

James H. 
Rating:
5.0

Customer did not leave a comment.

Kiara H. 
Rating:
5.0

Great customer service, in and out, thx

Shareef K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
3.0

The female associate with dreads was left to load my car on the trailer by herself. This seemed to be due to the fact that the male associate made a mistake trying to back up my car on the trailer attached to the U-Haul. I understand that was a mistake but they should not have left her by herself to do everythingggggggg!!!!

Kizzy S. 
Rating:
2.0

The staff could be more accommodating and friendly. No one smiled or greeted customer.

Doretha C. 
Rating:
5.0

Customer did not leave a comment.

Eberth C. 
Rating:
4.0

My original reservation was through Monarch Car Rentals. I needed the truck for Memorial Day but they were closed but the local coordinating office was unaware of their being closed. I was very uncomfortable with an remote pick up of the vehicle thru my phone. Better coordination needed. One of the associates at the central office transferred the rental to the location on Gate City Blvd. and did a great job of alaying my concerns about the rental.

Ralph M. 
Rating:
5.0

Very professional and quickly got be checked in. Very courteous representative.

ALAN M. 
Rating:
4.0

I had originally reserved a 10' truck to pick up in Chapel Hill. Lady called me and said closest 10' truck would be Fuquay Varina. I Went with cargo van… part of what I was moving was mattress and box spring. I would not do cargo van again if moving mattress and box spring…these took up most of the space.

Richard S. 
Rating:
2.0

I reserved a 5x8 cargo trailer for 9am. When I got there there were none at the store it said it was available at after driving across town for it just for her to say I would have to drive an additional 20 miles to get the size trailer I reserved. Then made it apparent that my reservation wasn't at important as the next persons who had also made a reservation for the same trailer that was sitting out there for later. I had said that I could bring it back sooner since it wouldn't take me as many trips and I could bring it back earlier than the time I asked & she proceeded to say that I could have the 4x8 open trailer for 24 hours and though it was more trips it was cheaper. Not cool, made it feel as if because I was younger she felt she could just push my needs to the side.

Maibri N. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
3.0

Customer did not leave a comment.

Dortch M. 
Rating:
4.0

I received a truck with 1/4 tank of gas and no dolly as requested.

MELODIE H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Used the Uhaul App to get my rental after hours. It was easy to use, but glitches trying to complete the process. Could have been, wifi signal, app or who knows. It would not let me go any further than uploading image of driver's license. Once the issue was resolved, and I got the key box number and code, I was lost. Fortunately, one of the associates was still on-site and directed me where to go! Location was open when I returned, so I checked-out the old fashioned way, inside. All the staff were great! Very friendly and helpful. I would definitely use this location again! I always appreciate employees who value customers and make the experience pleasant.

GREG P. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

Better equipment my truck battery die an truck need an oil Change

KARA B. 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DORIEN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE G.  |  Overall Experience 
Rating:
1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Katrina C.  |  Overall Experience 
Rating:
1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

OYANA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.

Elizabeth e.  |  First Impressions 
Rating:
1.0

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Cecily F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Bonnie I.  |  Overall Experience 
Rating:
5.0

The lady at the front desk was very cool

Kalie M.  |  First Impressions 
Rating:
2.0

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Crystal E.  |  First Impressions 
Rating:
5.0

The staff was nice, friendly, and answered a lot of questions.

Mary F.  |  First Impressions 
Rating:
5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Bonita A.  |  First Impressions 
Rating:
5.0

The staff was always helpful and friendly.

JOHN S.  |  Overall Experience 
Rating:
5.0

Very helpful people, storage space great

Benitta M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Santana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  First Impressions 
Rating:
5.0

Great experience

Brenda J.  |  First Impressions 
Rating:
2.0

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

BRITTANY T.  |  Overall Experience 
Rating:
5.0

Very professional and informative.

DAVID M.  |  First Impressions 
Rating:
5.0

I really enjoyed working with Josh. He has excellent customer service.

JALENA S.  |  First Impressions 
No reviews have been submitted for this location.

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