Customer did not leave a comment.Dexter D.
Customer Reviews for U-Haul Moving & Storage at UNCG
Greensboro, NC 27403
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephen B.
I was told that, after complications with picking up my rental, if I returned the van the evening of the next day I would only be charged for one day (it was about 26 hours). I was charged for two days anyway. Other than the empty promise/ oversight, all was good.Katherine B.
Justin the site manager was very professional and knowledgeable about the products I needed! I appreciated his assistance with everythingColette T.
Customer did not leave a comment.George N.
I filled the tank up and they still charged me for a FEW extra miles!! Really!! You got a FULL TANK from almost FULL and they just had to charge a few extra dollars!! WHY!! For mileage!!! So if you go over 5 miles or more you pay more for the rental!!! Oh ok!! 🙁RUBY F.
Easy to access, friendly staff, easy checkoutAlan M.
Customer did not leave a comment.William R.
Customer did not leave a comment.Abel S.
Customer did not leave a comment.Natalie M.
The location was tight and customers pulling in and parking blocked easy access to exitRussell B.
Customer did not leave a comment.TRAVIS F.
We needed a last minute one way trailer rental from North Carolina to Maryland and within 20 minutes it was hooked up and on the road. Job well done. Thank you U-HaulJohnnie D.
Customer did not leave a comment.Sandra C.
Customer did not leave a comment.ernestine B.
Customer did not leave a comment.Janiah H.
Terence was great to work with. He was very knowledgeable and helped us pick the right size for our load. Two thumbs up!DYRON S.
Customer did not leave a comment.Tranise B.
A little more professionalism from the young lady with blonde and light brown wig, she stayed on the cellphone the entire time and was trying to distract the other young lady with the dreadsellunora P.
Customer did not leave a comment.Tonii F.
Customer did not leave a comment.Nate H.
I was charged for gas when I put gas back in the vehicle as instructed!Chrissy L.
Helpful friendly team.Kelly S.
Customer did not leave a comment.James D.
Customer did not leave a comment.Connie M.
Make sure you charge the correct amount! We were overcharged $800+. Leaving us in a bind for paying our bills for the week. Also the cab of the van stunk and could have used a good cleaning.David I.
Very friendly and helpful.Rosevelt J.
Customer did not leave a comment.william J.
Staff were generally unhelpful with one word answers and I had to go inside twice for paperwork. The second time after I had driven away only to be told I had to come back to pay! Why wasn't this taken care of the first time I was in the office?Andrew P.
Have more hand trucksJames H.
No comment...RUSSELL B.
Customer did not leave a comment.Kathy P.
Since you take pictures of drivers driver's license, it would be very helpful if you stated what happens to that info after a rental and how you safe guard it from identity theft. I know you do protect all your customer data as a part of your business, but you can imagine my concern when the rep took out his phone and photographed my license without an explanation. Unfortunately I hadn't used your services since this procedure started. I later saw that the reason for this was clearly posted in the store when I returned the rental. But it is not posted how this info is protected and discarded after the rental is returned.Billy H.
The truck I rented was dirty on the inside of the rear area from the precious rental. I had to clean it before I was able to put my items in. Also I was given the truck with only 2.5 gallons of fuel per the truck mileage sensor. The least the location could have done was put a 1/4 of a tank of fuel in for the rental. Not happy with my experience at this location.Belinda P.
Customer did not leave a comment.Holly H.
Customer did not leave a comment.Louis J C.
Customer did not leave a comment.Wendy B.
Nothing you all are awesomeRashawn H.
Customer did not leave a comment.Damon A.
Customer did not leave a comment.carl M.
Computer system needs to be addressed in order to speed up process.ed P.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.WANDA H.
Return the time that was picked up on next day.Joyce B.
Customer did not leave a comment.DOUGLAS C.
They could be a little quicker. Also match prices in store with online pricing would be great.Justin J.
Customer did not leave a comment.Kevin H.
Excelente customer service.Juan Pablo D.
Customer did not leave a comment.Michael B.
Terrific team, honest and helpful.Kelly S.
Customer did not leave a comment.James B.
Fast, courteous service.James H.
Some extra charges on my final bill.. there was extra fuel in the truck and the pull knob for the lights was broken. I'm still waiting to find my final bill that explains the extra $12 on the total charge to my card. Also I made a reservation online which was absolutely useless. Your online algorithms are slimy crooks.Jack J.
Customer did not leave a comment.Connie M.
We will continue to come to this location. Consistent.Shawn D.
Customer did not leave a comment.Lisa Y.
It was quite busy for a Monday at 11am. Only one counter attendant. Forgot to give license back. Otherwise, great rental!Wanda W.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Rick E.
Customer did not leave a comment.Nicole W.
Customer did not leave a comment.Connie M.
The employee that helped us was very courteous.Katy T.
The people were fantastic. Keep it up!Wanda A.
Customer did not leave a comment.Carson A.
Customer did not leave a comment.Courtney S.
Awesome job and it's a great habit at this location. Thanks againArnold P.
NEVER use this location (911 W Gate City Blvd, Greensboro, NC 27403) Staff was very unhelpful, RUDE, did not care, very dirty, I will find another place to rent my trucksKristin K.
Customer did not leave a comment.William E.
I called letting the people know I would be a few minutes late I was charged almost double! An additional charge of 48.54 and I was charged 58.54. I don't understand why. The people at the front desk said it was fine that I was a little late and wouldn't have been charged.vinicius D.
Customer did not leave a comment.Angelica V.
Customer did not leave a comment.Patricia C.
No greeting the customers when you come in. Just stares at you. Once I do get a knowledge the owner Justin smith I think his name is wants to help me. His explanation of the service he was providing was horrible. My first and last time using the uhaul service. Because again this was my first time so I didn't know about the mileage. He put me in for twenty miles and told me about some gas issues with the truck I was renting. It was just a bad experience. Truck should like it was not going to make it. Only thing about this experience I like was the return. The man that tried to help me in the beginning when Justin or whatever his name step in helped out at the end and explained everything this man couldn't and made my experience much better.Wanaqui H.
Customer did not leave a comment.NATALIE P.
Overall my experience was fine, the truck had a very large crack across the windshield and the gas was only on about 1/4 tank, but since I was moving locally I was not concerned. I ordered a dolly and a hand cart and neither were in the truck when I got there. Overall, the rental was pretty standard.Meredith A.
That location needs more employees. They have a lot of customers and not enough people leasing to extreme delays.Kimberly G.
Darnell had excellent customer serviceMichelle L.
Service delivery was just too slow. Besides, complaints were not taken seriously. The Mileage counter of the Van given to me appeared to be double counting, which means someone must have tampered with it. I noticed it almost immediately I started driving it, and I called the office but upon the return of the Van, the office manager was non-chalant about it.AKINYEMI A.
Customer did not leave a comment.JAMES W.
I wish the associates would be a little more social but the are knowledgeable of the business.Michael B.
Customer did not leave a comment.Marty W.
Customer did not leave a comment.Tara O.
Customer did not leave a comment.Kimberly H.
I had no problems,even was able to acquire a truck by just walking in.That was very convenient at the last minute for what I needed to do.JAMES P.
Price was a little too high! I paid 102 for an hour and a half. I was pleased with the customer service at my location and the quality of the truck! Wish the price was a little cheaper for the time I had the truck!Heidi B.
Customer did not leave a comment.Mitchell S.
The worker do not help a lotELIEZAR A.
The whole rental process from start to finish was quick and smooth. The customer service rep that helped me was courteous and knowledgeable.Aaron C.
My truck share app would not open at the Uhaul location, so I went inside and waited about 10 minutes to be helped because there were several people in front of me. Once I got to the counter, the check went smoothly and efficiently. The agent who helped me was very knowledgeable. The cargo van itself was much nicer that I thought and had a great sound system and cruise control. I was moving some paintings about 60 miles away, so I drove on the highway and was impressed how smoothly the van ran. Yes, I would use this Uhaul location again.Owen G.
Keep up what you're doingHERSHEL L.
Have more dolly'sjames H.
I would close that location. No gas, trash and leaves in the back of truck, paper plate in the dash, tire monitor system light on the entire time, engine light on. Vehicle was unsafe to travel from North Carolina to Maryland. The person gave me a $30 credit for gas since the vehicle didn't have gas. He failed to tell me the vehicle was completely empty. Ran out of gas five miles from the location.David F.
Make sure trailer was hooked on accurately- chains were dragging on the ground by the time traveled about 1mile. Rubber' strap was gone, we had to zip tie to get off, the ground straps were not hooked on. Make sure ALL blankets ordered are in bag. We ordered 6, got 5. Luckily we were able to use an army blanket we had.Susan D.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.David S.
Customer did not leave a comment.ANDREAS H.
Customer did not leave a comment.Arthur G.
Great serviceLam T.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Ernest G. | First Impressions
I been getting charged for a storage I never used the seal is still on the unit I never broke it because I didn't like how the storage building look and it wasn't secured. I felt like my stuff wouldn't be taken care of in that storage facilities for it to be a climate control unit. Everytime I try to go to store to turn in key card it's always a long wait and the gentleman wouldn't just let us drop off the key card so my card been getting auto charged monthly $49.99 which I found out they from customer service that shouldn't been happening if they walked their units and saw I never took off there ziptie and never put my personal lock on. I will try and turn in key card again next week but I most definitely wouldn't recommend this climate control unit.CONSUELO M. | Overall Experience
Customer did not leave a comment.Lalita S. | First Impressions
Arrived to turn my truck in at 8:30 am. Storage manager wasn’t available or anyone who access to let me get my unit I reserved the evening prior. I was told to hold on to truck until I get a call back and that was at 10:45 almost 11:00. I missed important business meetings that day and damage had already been done to me. I would like to be compensated.Kareem P. | First Impressions
Customer did not leave a comment.Peter E. | Online Move In
Appreciate u serviceTHELMA L. | First Impressions
Customer did not leave a comment.JILL K. | Overall Experience
It was clean enough I just have a phobia of spiders and there were a lot in my unit . Luckily my neighbor came with me & killed the spiders for me !shailan M. | Overall Experience
Customer did not leave a comment.isaiah g. | Overall Experience
The manager at the location where I stored my belongings was not friendly at all. Matter of fact he was somewhat rude. His staff on the other hand were very professional and professional.Roberto M. | Overall Experience
Customer did not leave a comment.ASHLEY P. | First Impressions
Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called🧚♀️🎶🌙🌚✌📦🗃🧃🕊🌹Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one called🌹Garnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤😎😷🤿🎭Operation: GameRoomzDay!🏀 🌟 🤩 Yay, Yhsh see you are appreciated!💜 🍀🌈 💰 🍯🐝 🌳 🏡 🌲 ⛲ 🖋🌼🦋 🌻🌹💐REBEKAH P. | First Impressions
Customer did not leave a comment.JILL K. | First Impressions
Customer did not leave a comment.Mary F. | Overall Experience
The Representative was helpful for determining the size of the unit for my needsBRADLEY F. | First Impressions
When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.Elizabeth e. | Overall Experience
Customer did not leave a comment.danielle r. | Overall Experience
Customer did not leave a comment.Joshua A. | Overall Experience
They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere elseAmare P. | Overall Experience
Customer did not leave a comment.JAMES W. | Overall Experience
Customer did not leave a comment.DORIEN W. | Overall Experience
Customer did not leave a comment.Margarita R. | Overall Experience
Customer did not leave a comment.STEPHANIE G. | Overall Experience
The general manager rented my storage to someone else...and they had to give me another storage unit.Katrina C. | Overall Experience
We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.OYANA H. | Overall Experience
Customer did not leave a comment.VALERIE K. | First Impressions
Customer did not leave a comment.Margarita R. | First Impressions
The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.Elizabeth e. | First Impressions
The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.Cecily F. | Overall Experience
Customer did not leave a comment.Vincent W. | Overall Experience
Customer did not leave a comment.Bonnie I. | Overall Experience
The lady at the front desk was very coolKalie M. | First Impressions
I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.Crystal E. | First Impressions
The staff was nice, friendly, and answered a lot of questions.Mary F. | First Impressions
Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.Bonita A. | First Impressions
The staff was always helpful and friendly.JOHN S. | Overall Experience
Very helpful people, storage space greatBenitta M. | Overall Experience
Customer did not leave a comment.Santana S. | Overall Experience
Customer did not leave a comment.Vincent W. | First Impressions
Great experienceBrenda J. | First Impressions
I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.BRITTANY T. | Overall Experience
Very professional and informative.DAVID M. | First Impressions
I really enjoyed working with Josh. He has excellent customer service.JALENA S. | First Impressions
Thank you.MARY W. | Overall Experience
I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.MAKEDA N. | Overall Experience
The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.brianna r. | Overall Experience
My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.Zachary B. | Reservation
Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had toEDITH G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!