Customer Reviews for U-Haul Moving & Storage at UNCG

7,390 reviews

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

Received initial phone call, gentleman was very rude and threatented additional charges.

Darren L. 
Rating:
4.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

The office interaction was great. I can't remember the man's name, but he was extremely personable and helpful.

JULIA K. 
Rating:
3.0

Customer did not leave a comment.

Jazzmaica P. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

They gave me a call thinking I did not return the truck Key when i dropped it in the drop box which they fail to check the cameras before calling then informing me that the truck battery was dead like it was my problem. I got it there and back so its not necessarily my problem then they been holding my deposit for a week and giving me the wrong amount that i was supposed to be paying for.

KERI S. 
Rating:
5.0

Customer did not leave a comment.

Roellen B. 
Rating:
3.0

I called to make an appointment for the Uhaul location on Gate City Blvd the day before picking up the trailer, giving my credit card information, name, and phone number, but when I arrived (granted there are two locations on that street) they had no record that I had an appointment at that or the other location. Not even one that had been canceled. They were still able to supply us with the trailer I needed and the staff member helping us said he had just serviced this particular one. Before leaving the lot, we inspected the trailer to make sure all the lights were working and the tires were full of air. The lights worked just fine but one of the tires were flat and none of the tires on the trailer were at the specified PSI. We pointed this out and the one who claimed to have serviced it said he didn't know how that happened but they did pump up the tires for us and the one that was flat did not seem to be losing air any faster than the others. So the experience was fine overall, just not above average.

Christopher T. 
Rating:
2.0

The problems I had were all related to location changes. I made my reservation at a particular location. I was notified the night before that the pickup location had changed to a place about 15 miles further away. When I arrived to pick up my truck at that location, they didn't have me in the system. After some discussion, we realized it had been moved back to the original pickup location without any notification to me. Before leaving to go there, I asked the manager of the store I was at (911 W Gate) to call over and make sure they actually had a truck for me. I'm glad I asked her to, because they didn't. The manager of 911 W Gate City Blvd. was able to put me back in their system and get me a truck. She was incredible helpful with this messy situation. U-Haul offered no compensation for the extra miles and frustration.

Marcus M. 
Rating:
5.0

We returned the trailer the night before it was due back, but I had to get up the next morning and go to the business because after trying to complete the return online, the website wouldn't let me go any further or submit picture of trailer. So, in order not to be charged for another day, I had to physically be there to make sure the return was properly documented.

BETTY F. 
Rating:
4.0

Invest in improving aesthetics of the site..... doesn't contribute to the neighborhood nor community. Invest in some landscaping. Be proud of the site. Overall service very good. Now complete the svs offering.....

John M. 
Rating:
5.0

Why did the system try to charge me twice? I paid 40.33 at pickup which included 19.99 plus estimated 20 miles. At drop-off it said 61.94 was due instead of only 21.61 for the additional 27 miles.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

It all went well!

Lenore D. 
Rating:
5.0

Customer did not leave a comment.

Darrius M. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
2.0

There was no loading ramp on the truck I used, license plate light was dangling and they were rude when I was in the store like they didn't have time for me.

Travis B. 
Rating:
4.0

Customer did not leave a comment.

Carl B. 
Rating:
2.0

Awful experience. The staff member checking me in was approached by two police officers and arrested right in the middle of the check in process.

Mike W. 
Rating:
4.0

It looked like someone spilled a sticky beverage all inside the cab (in the seat, on the window and on the drink holders). When I went to load the back of the truck, it was so sticky that my feet were literally getting stuck to the ground. I had to buy covers to protect my furniture from whatever it was. I told the clerk at UHaul when I returned the truck, but he offered no compensation or apology. Just said he would make sure it was clean for the next person.

GINA H. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
4.0

Customer did not leave a comment.

Armondo C. 
Rating:
5.0

The original location on Church Street that uhaul assigned never opened. We had a 9:00 am pickup. Trucks were on-site but no personnel present and office was locked. We left and came one hour later and still no one was present.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

stephanie Y. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Carlos W. 
Rating:
4.0

Customer did not leave a comment.

Abosede C. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Wasn't able to get a dolly.

RONNIE D. 
Rating:
3.0

Customer did not leave a comment.

Brianna T. 
Rating:
5.0

Customer did not leave a comment.

Bradford S. 
Rating:
4.0

Customer did not leave a comment.

Charlene S. 
Rating:
3.0

Took way to long to get each person taken care of

Brian S. 
Rating:
4.0

Customer did not leave a comment.

CHERYL M. 
Rating:
4.0

Everything was good

Brian D. 
Rating:
5.0

The customer service persons really seemed to be efficient and know what they were doing. An easy process.

Elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

Kylane L. 
Rating:
5.0

Customer did not leave a comment.

Belinda T. 
Rating:
5.0

I see no problem.

Annieah M. 
Rating:
5.0

Excellent Customer Service

Bridgette W. 
Rating:
5.0

Customer did not leave a comment.

Toni F. 
Rating:
5.0

Staff was very friendly and accommodating. Excellent service.

Linda M. 
Rating:
5.0

Check in and check out extremely fast!

Clay M. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
1.0

The young lady that work there was very nice but the guy that worked there was a asshole

Ernest H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Dexter D. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

I was told that, after complications with picking up my rental, if I returned the van the evening of the next day I would only be charged for one day (it was about 26 hours). I was charged for two days anyway. Other than the empty promise/ oversight, all was good.

Katherine B. 
Rating:
5.0

Justin the site manager was very professional and knowledgeable about the products I needed! I appreciated his assistance with everything

Colette T. 
Rating:
5.0

Customer did not leave a comment.

George N. 
Rating:
4.0

I filled the tank up and they still charged me for a FEW extra miles!! Really!! You got a FULL TANK from almost FULL and they just had to charge a few extra dollars!! WHY!! For mileage!!! So if you go over 5 miles or more you pay more for the rental!!! Oh ok!! 🙁

RUBY F. 
Rating:
5.0

Easy to access, friendly staff, easy checkout

Alan M. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Abel S. 
Rating:
5.0

Customer did not leave a comment.

Natalie M. 
Rating:
4.0

The location was tight and customers pulling in and parking blocked easy access to exit

Russell B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS F. 
Rating:
5.0

We needed a last minute one way trailer rental from North Carolina to Maryland and within 20 minutes it was hooked up and on the road. Job well done. Thank you U-Haul

Johnnie D. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

ernestine B. 
Rating:
5.0

Customer did not leave a comment.

Janiah H. 
Rating:
5.0

Terence was great to work with. He was very knowledgeable and helped us pick the right size for our load. Two thumbs up!

DYRON S. 
Rating:
5.0

Customer did not leave a comment.

Tranise B. 
Rating:
4.0

A little more professionalism from the young lady with blonde and light brown wig, she stayed on the cellphone the entire time and was trying to distract the other young lady with the dreads

ellunora P. 
Rating:
5.0

Customer did not leave a comment.

Tonii F. 
Rating:
5.0

Customer did not leave a comment.

Nate H. 
Rating:
4.0

I was charged for gas when I put gas back in the vehicle as instructed!

Chrissy L. 
Rating:
4.0

Helpful friendly team.

Kelly S. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
2.0

Make sure you charge the correct amount! We were overcharged $800+. Leaving us in a bind for paying our bills for the week. Also the cab of the van stunk and could have used a good cleaning.

David I. 
Rating:
5.0

Very friendly and helpful.

Rosevelt J. 
Rating:
4.0

Customer did not leave a comment.

william J. 
Rating:
2.0

Staff were generally unhelpful with one word answers and I had to go inside twice for paperwork. The second time after I had driven away only to be told I had to come back to pay! Why wasn't this taken care of the first time I was in the office?

Andrew P. 
Rating:
5.0

Have more hand trucks

James H. 
Rating:
2.0

No comment...

RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Since you take pictures of drivers driver's license, it would be very helpful if you stated what happens to that info after a rental and how you safe guard it from identity theft. I know you do protect all your customer data as a part of your business, but you can imagine my concern when the rep took out his phone and photographed my license without an explanation. Unfortunately I hadn't used your services since this procedure started. I later saw that the reason for this was clearly posted in the store when I returned the rental. But it is not posted how this info is protected and discarded after the rental is returned.

Billy H. 
Rating:
2.0

The truck I rented was dirty on the inside of the rear area from the precious rental. I had to clean it before I was able to put my items in. Also I was given the truck with only 2.5 gallons of fuel per the truck mileage sensor. The least the location could have done was put a 1/4 of a tank of fuel in for the rental. Not happy with my experience at this location.

Belinda P. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

Louis J C. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Nothing you all are awesome

Rashawn H. 
Rating:
5.0

Customer did not leave a comment.

Damon A. 
Rating:
5.0

Customer did not leave a comment.

carl M. 
Rating:
5.0

Computer system needs to be addressed in order to speed up process.

ed P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Customer did not leave a comment.

WANDA H. 
Rating:
5.0

Return the time that was picked up on next day.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

They could be a little quicker. Also match prices in store with online pricing would be great.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Excelente customer service.

Juan Pablo D. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Terrific team, honest and helpful.

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Fast, courteous service.

James H. 
Rating:
3.0

Some extra charges on my final bill.. there was extra fuel in the truck and the pull knob for the lights was broken. I'm still waiting to find my final bill that explains the extra $12 on the total charge to my card. Also I made a reservation online which was absolutely useless. Your online algorithms are slimy crooks.

Jack J. 
Rating:
5.0

Customer did not leave a comment.

Ernest G.  |  First Impressions 
Rating:
2.0

I been getting charged for a storage I never used the seal is still on the unit I never broke it because I didn't like how the storage building look and it wasn't secured. I felt like my stuff wouldn't be taken care of in that storage facilities for it to be a climate control unit. Everytime I try to go to store to turn in key card it's always a long wait and the gentleman wouldn't just let us drop off the key card so my card been getting auto charged monthly $49.99 which I found out they from customer service that shouldn't been happening if they walked their units and saw I never took off there ziptie and never put my personal lock on. I will try and turn in key card again next week but I most definitely wouldn't recommend this climate control unit.

CONSUELO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lalita S.  |  First Impressions 
Rating:
1.0

Arrived to turn my truck in at 8:30 am. Storage manager wasn’t available or anyone who access to let me get my unit I reserved the evening prior. I was told to hold on to truck until I get a call back and that was at 10:45 almost 11:00. I missed important business meetings that day and damage had already been done to me. I would like to be compensated.

Kareem P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter E.  |  Online Move In 
Rating:
5.0

Appreciate u service

THELMA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JILL K.  |  Overall Experience 
Rating:
3.0

It was clean enough I just have a phobia of spiders and there were a lot in my unit . Luckily my neighbor came with me & killed the spiders for me !

shailan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isaiah g.  |  Overall Experience 
Rating:
3.0

The manager at the location where I stored my belongings was not friendly at all. Matter of fact he was somewhat rude. His staff on the other hand were very professional and professional.

Roberto M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY P.  |  First Impressions 
Rating:
5.0

Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called🧚‍♀️🎶🌙🌚✌📦🗃🧃🕊🌹Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one called🌹Garnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤😎😷🤿🎭Operation: GameRoomzDay!🏀 🌟 🤩 Yay, Yhsh see you are appreciated!💜 🍀🌈 💰 🍯🐝 🌳 🏡 🌲 ⛲ 🖋🌼🦋 🌻🌹💐

REBEKAH P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JILL K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
4.0

The Representative was helpful for determining the size of the unit for my needs

BRADLEY F.  |  First Impressions 
Rating:
1.0

When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.

Elizabeth e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Amare P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DORIEN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE G.  |  Overall Experience 
Rating:
1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Katrina C.  |  Overall Experience 
Rating:
1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

OYANA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.

Elizabeth e.  |  First Impressions 
Rating:
1.0

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Cecily F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Bonnie I.  |  Overall Experience 
Rating:
5.0

The lady at the front desk was very cool

Kalie M.  |  First Impressions 
Rating:
2.0

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Crystal E.  |  First Impressions 
Rating:
5.0

The staff was nice, friendly, and answered a lot of questions.

Mary F.  |  First Impressions 
Rating:
5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Bonita A.  |  First Impressions 
Rating:
5.0

The staff was always helpful and friendly.

JOHN S.  |  Overall Experience 
Rating:
5.0

Very helpful people, storage space great

Benitta M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Santana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  First Impressions 
Rating:
5.0

Great experience

Brenda J.  |  First Impressions 
Rating:
2.0

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

BRITTANY T.  |  Overall Experience 
Rating:
5.0

Very professional and informative.

DAVID M.  |  First Impressions 
Rating:
5.0

I really enjoyed working with Josh. He has excellent customer service.

JALENA S.  |  First Impressions 
Rating:
5.0

Thank you.

MARY W.  |  Overall Experience 
Rating:
3.0

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

MAKEDA N.  |  Overall Experience 
Rating:
5.0

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

brianna r.  |  Overall Experience 
Rating:
1.0

My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.

Zachary B.  |  Reservation 
Rating:
1.0

Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had to

EDITH G.  |  Overall Experience 
No reviews have been submitted for this location.

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