Customer Reviews for U-Haul Moving & Storage at UNCG

Remove the racist employees from the location. Also ordered furniture pads to rent but they had none. I bought them only to find the truck had them, WTF.

One of the employees wanted to argue about the election. I did not have anything on or say anything about the election. He chose to say “Trump is loosing. Biden has over 200 electoral votes already”. I said the polls have not even closed yet. He just grinned. I did not argue. I just got my equipment and left. The man that waited on me was ok. It was the commits from the other man that were very unprofessional. So screw yall!

Justin was super at gate city. Ladies in Lynchburg were excellent

I had a horrible experience with your truck The check engine kept goimg on and off every time i had to stop and check i was realy nervous Midway the tire blow up lucky none got hurt and killed I had to wait over an hour for the tire to be changed Plus i had to rearange the mover and that cost me money they gave me a 39 dollars discount for what i went through and i spent more then 1300.00 dollars Not right Definitely the truck that i was given was not checked good thing i checked the other side of the tires there is a piece of metal hanging it would have destroyed the other tire and i told the man at u haul office So i had to find a zip tie to tight it up to the other metal so it doesn't destroy the other tires It's not my job to fix issues with your truck you guys have the obligation to make sure your trucks are safe so no one get hurt Rachid moudni6

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

My only issue was I made a reservation online for specific items that ended up not being available, which kind of makes the reservation online a bit superfluous. But overall, customer service was great and billing was appropriate.

Let the female attendant know to not assume people know exactly what is needed when they are looking for equipment. It would be appreciated if she didn't make people feel stupid when looking for particular items they need. I gave this location an excellent because I always come here when I need to move or just need equipment and they always have what I need. The guy that ultimately helped me was awesome.

Customer service rep was very rude and unprofessional. Did not and didn't accommodate me.

Quick pickup, great team.

The female customer service person had an attitude and not friendly. The manager when we picked up the truck was very polite and professional.

Disorganized and unprofessional staff placed no importance or value on customer time and experience. Further, the Uhaul App did not allow me to take and upload pictures of the truck upon inspection, and would not allow me to note that the vehicle smelled of cigarette smoke. I informed the staff at this location of this and was waved away. Negative experience.

HORRIBLE EXPERIENCE. Tried to add an appliance Dolley and another order was put in, spent over 30 min trying to sort it out day before I moved. Went to pick up truck waited for about 45 min, truck wasn't there, was sent to another location truck also wasn't there, manager said he would take care of it and we wouldn't be charged, got to third location clear across town waited again finally got a truck. Had to pay to get help because we wasted hours on moving day due to UHauls multiple errors.

Nothing... everything was perfect

No improvements needed in my opinion. The service was easy to book and return, the staff was very friendly and helpful, and the vehicle was clean and in like new condition. The price was unbeatable and they were also very helpful when I ran into a slight delay while moving. No issues or extra money because they had already set me up with the best package possible for my moving needs. This is the place to go for helpful friendly service.

The trailer didn't have any brake fluid in it, Uhaul worked hard to get me a replacement, they should have given me a discount

I am an old costumer and the business is well maintained

I am a U-Haul customer since 1996. The best service! The customer service I received from Josh at this location exceeds all of my customer service experiences. The question, what can be done to improve? Answer: You cannot approve what is great!

Make sure to let the customer know they have to do the inspection themselves on their phones I had no idea

Staff was very efficient and friendly/They got me in and out in a matter of minutes at check our and even quicker at check in.

Not always friendly and checkin takes too long.

The vehicle was clean and ran well. My only issue is the strong odor of marijuana in the cab. I drove it home with the windows down and left them open for several hours to get fresh air in.

Over charged and the guy had a bad attitude towards me for nothing .I thought he was having a bad day

The service was fast!

The people here was very respectful and very good and qualified people need many more people like these guys day was very fast too thank you all

Excellent customer service, had the equipment I needed when I needed it. A pleasure to work with. Would highly recommend.

Great customer service! Quick and helpful, easy experience overall.

Very friendly staff.

I was happy with the service. They were able to help me when I accidentally made two reservations and showed up a little late for both. I called to let them know I would be a little late and they were very friendly and helpful.

The staff was nice..just need to get him more help. He was working by himself. Having to go in an out, leaving us customers inside waiting, which I didn't mind but he shouldn't have to do all that.

A bit crowded (it was end of the month moving day weekend) and some clients not wearing masks while indoors in line (staff were masked and helpful). Space might need some rearranging of items on end-caps because of need to social distance, etc.

Always a great experience at this location. Friendly and courteous service. Always helpful and pleasant to work with. Nothing negative that I can say about this location.

Staff was polite, helpful and knowledgeable. Good place to go.

I used the 24/7 check in service. It was not any better than going into the store because you still have to go in to get your keys. I did everything in the app and still had to wait in the long line in the store. It would have been better just to wait in line without doing everything on the app as well.

Customer service could be much better The agent on the phone was helpful

N/A

The young black lady who checked me in at 9am has an attitude problem...,less than friendly...bordering on mean...only helped me because she had to. The young black man who presented the truck to me was excellent and he explained everything to me very simply. I would rent again from this location

Customer service was horrible ! I was not greeted at all. The worker had a horrible attitude. Was not helpful. I made a reservation for the wrong location, she still didn't try to help. You need more up beat and positive attitude workers

Everything was great, the flow of things was very easy process

Mrs. Jenny was very professional and able to assist me in getting a UHAUL very knowledgable about the prices and best option for my moving needs. Thank you

If location was convenient for them then yes I would recommend this location.

I think i was charged $25 cleaning fee? The truck was returned pretty clean i really like everything about this store very nice staff thanks

The guy who helped me rent it was EXTREMELY rude

Services guys were great . Very professional. No hassles.

Good service, guy was great, just seemed a bit short staffed even though with the experienced personnel they were bareley able to keep up

The staff at UHaul Gate City Blvd near UNCG were very unhelpful, unfriendly, lazy service, acted bored, worst staff ever very unhappy. They couldn't be bothered with questions very unprofessional staff. The truck rear view mirrors are too wide for narrow streets in the city. Improve staff morale if short staffed resolve, terrible parking lot need more room for customers to park. Tracking gas is too complicated.

Let em' rent @ ride!!

Customer service was great. Everything I go to this location, they are very informative. Only used it for short period of time, I saved 😁

Very helpful!

I would have appreciated a more pleasant experience with the person who checked me in. The agent neglected to make eye contact and spoke unclearly and without affect. I was even scolded for momentarily leaning on the packing boxes placed between the counter and the customer area. The agent checking me back in was the opposite--excellent customer service.

I entered without a mask and the black woman at the counter had a problem with it so, I went outside to my car and got a mask. I asked her where I could park my car... She said I was putting the cart before the horse. I was just asking a simple question if you could have answered without being a jackass. I went outside and approached the gentleman who was doing all the work with the truck and asked him the same question. He simply told me where I could park my car until I was through with my move. He was very nice, no bad attitude. The woman up front was very rude impatient and unfriendly. She really doesn't belong dealing with customers because she was really bad. I was there right after the store opened.. so I can't believe that she came in in such a bad mood if she comes in like that she needs to go find another job because she is a terrible representative of your fine company.

Other location 7203 chimney rock in Greensboro,NC, poor customer service , Very unprofessional in every way. I will not recommend anyone to this location, and will not this location in the future.

In person representative should Spend more tome researching availability when there was a mix up in reservation. Then the customer would not have to leave the premises to call the 800 # to make a reservation and come back to the same location.

The staff was always helpful and friendly.

Very helpful people, storage space great

Great experience

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

Very professional and informative.

I really enjoyed working with Josh. He has excellent customer service.

Thank you.

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.

Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had to