Customer Reviews for U-Haul Moving & Storage at University Ave

Rating:

3.0

Properly maintaining equipment.

Rating:

5.0

There has been a price increase, but it was worth it because the ratchets were well lubricated and the lady handling the rental was kind and professional.

Rating:

5.0

Everyone I spoke with was very helpful.

Rating:

5.0

Great customer service 👏

Rating:

2.0

Had a horrible experience with several employees very rude. I’ve rented almost 200 times in the last three years from Uhaul Raymond Andrew Eissfeldt 217-377-8064 came in to rent a vehicle on Sunday and I was told that “Corporate would not rent to me” I have to say that your lines are recorded. People could listen to the phone calls. I’m going to actually be calling Corporate tomorrow I used to live in Arizona and know the Uhaul organization well .

Rating:

5.0

Everything was excellent

Rating:

5.0

Convenient location, lots of options, great customer service.

Rating:

4.0

Process renting cargo van was duplicative using website. I input my drivers license on website but still had to have it scanned at facility. I also input alternative contact on website but had to supply an additional alternative contact at facility. Experience would be better if I can upload license and been asked for second alternative contact on website.

Rating:

3.0

We're picking up gas gauge was at half tank when dropping off gas was at half a tank but they said it was slightly off half a tank and charged $7.12 for what would have amounted to maybe a gallon of gas. Had believe that rental price at time of rental included mileage but was surprised to find that mileage was added when dropping off. Not a big deal necessarily but would have been nice to know that this was going to be a cost that was incurred

Rating:

5.0

All the employees were awesome! Very helpful and easy drop off.

Rating:

5.0

Staff was v kind to show us how to use the ramp.

Rating:

5.0

Old style truck without clean, and the engine light is on, but it still goes well.

Rating:

5.0

Paris is a GEM and so are her staff. Everyone was very friendly and answered all our questions and provided us with so much more information especially about the UHaul App and how helpful it will be if we decided to use it, which we will explore soon. This location is THE BEST!

Rating:

5.0

Employees very pleasant and knowledgeable. I don't see how it could be better.

Rating:

5.0

Staff was friendly, courteous, & helpful. I got in and out and returned the vehicle with no issues.

Rating:

5.0

Very helpful and polite

Rating:

5.0

The whole experience was excellent. Both customer service staff who helped us, one to reserve the van and then one to pickup/return the van were very friendly and helpful!

Rating:

5.0

Solid, competent, nice people who wanted us to have a safe, issue free move. Well-maintained equipment. They helped us have a problem-free move. Two thumbs up for these guys!

Rating:

5.0

Very clean very nice very neat

Rating:

3.0

My pin code does not work

Rating:

1.0

I was notified that the storage is closing and I have to remove all my items out of my storage unit just a week before the closing date!!!!!!!!!! I just have a baby and have been out of state and could not be physically there to move my items in such short notice. This is totally unacceptable and unreal!!!!!!! The manager, Victor, on the other hand, was super helpful to make my move to another nearby U-Haul storage in Urbana smooth coordinating with Jessica the GM there, although I do not know yet if the move has happened and have not received any information on that regard.

Rating:

1.0

The gas tank was not at half plus the tires were low and the truck pull hard like the transmission was about to go out

Rating:

2.0

There communicate was very poorly.I would never use them again.

Rating:

4.0

It was fine

Rating:

3.0

The girl at the counter was very slow and didn't speak loudly enough. She had to repeat everything

Rating:

5.0

Victor and his staff were amazing and very attentive to our needs. We really appreciate all that was done to make our storage experience pleasant as well as convenient. Thank you again very everything.

Rating:

1.0

This location was a nightmare from start to finish. The contactless pickup didn’t work. I had to stand in line for 30 minutes. They didn’t have the truck I’d reserved so I had to get a smaller one. Finally went out to get it, and it was blocked in by a trailer. Finally got THAT moved and the truck was almost on dead empty for gas. Couldn’t even make it to my destination (in town) without filling up. Then return was a nightmare as well. Nowhere to park the truck and no one would answer the phone. I ended up leaving it parked on the side street because it was such a mess in their lot.

Rating:

5.0

Great customer service.

Rating:

3.0

Very poor experience returning the truck. There weren't nearly enough employees, or they didn't care, to tend to the piling up of trucks that were being returned. I sat in my truck for a half hour waiting for direction on how to get off the street and return my equipment. One gentleman made it seem like he saw me and realized I needed help, and then he just walked off to never return. I ended up having to go inside on my own and returning my key to an employee that was freely walking around. There was a line of other customers waiting along the entire length of the store. Very poor service and organization all around.

Rating:

5.0

Check in took too long because they only had 1 person working the desk when I arrived.

Rating:

5.0

Close to campus, lots of staff to direct us where to go. Recommend.

Rating:

4.0

It is in a convenient location, though we needed to be there at a busy move-in day, when the lot was very crowded. Staff were very helpful & patient. The man wrangling trucks that morning have us good advice on mirror adjustment. We really felt for one woman who'd been there at 7:30am and was _still_ working the desk at 6:30pm when we returned.

Rating:

5.0

Best experience ever! Great customer service, Friendly and very helpful. Plan to rent from again!!☺️

Rating:

2.0

I have rented from U Haul on many occasions. I was unable to get the vehicle that I filled out an order form. I had to accept one that was a size smaller and this will force us to complete the move using pickup trucks. The truck I got was the most defective piece of equipment I have ever been given in the many years I have been using your service. Weatherstripping was falling from the drivers door getting tangeled with the seat belt. In addition the cargo door could not be secured without a hammer.

Rating:

3.0

This U-Haul facility is severely understaffed. Corporate needs to figure it out, this location is in a college town. They need additional team members working April, May- September. Every time a person calls, they’re put on hold and “Victor” says “ there are four people in front of you”, please hold” That is the standard line and the hold is forever. This location is perfect. However, it is in dire need of laying torn down re- placed.

Rating:

4.0

Don't charge their card again after they have returned their u box

Rating:

3.0

Truck had low tire pressure on and later on while driving it abs light turns on. Good thing we just needed for a short drive

Rating:

5.0

Seamless return service.

Rating:

3.0

If a customer has a vehicle reserved, have it pulled up close to the entrance. That way when you hand them the keys to the vehicle they don't have to go search for the vehicle. I understand if someone just walks in, that's not possible, but it is possible for those with a reservation. I had to search for the vehicle only to find it parked between two other vehicles, which meant that I had to wait for an employee to come and move the one in front so that I could get my rental unit out. Again, I had it reserved, they new I would be there at 8 am, yet I couldn't get to the vehicle.

Rating:

1.0

the person at the desk was very difficult to communicate with

Rating:

3.0

The front desk people definitely need some training in customer service.

Rating:

1.0

Staff's service attitude is bad. On top of that, I rent a cargo to help my move. However, after I stopped the engine, I cannot make it to restart again. It turned out that battery had issues. Then we called the maintenance service, and were informed that they would be reaching our location within 45 minutes. However, they ended up spending almost two hours to get here, and delayed my schedule significantly.

Rating:

2.0

I was charged for gas even though I returned the truck with more gas than when I picked it up. I sent a picture of the gauge and am still waiting for a refund. The truck made various creaks and noises, though it work. I've made two calls regarding the overcharge for gas, and at this point, I believe I deserve more compensation than just the cost of the gas.

Rating:

5.0

Very pleasant staff; as I was just starting to look for the rental van, one person directed me to wait, sheltered from the rain, while he got the van and drove it to me. Similarly for the return he jogged over and let me leave the van in the middle of the parking lot. He made it so easy. I felt well taken care of.

Rating:

5.0

When I review, they could not find my reservation. They asked my reservation number and it was not in my account also. It is somehow cancelled. Later I found it in cancelled reservations. Then I could rent a truck. I did not cancel it. It was not a nice experince.

Rating:

4.0

The TPMS sensor was on which seemed to be a sensor issue. This was understandable, however the tire it was indicating did seem a bit low. However, this was not the main issue. The AC in the vehicle did not work at all therefore it was incredibly difficult to drive with the heat.

Rating:

2.0

Wrong charge. They can not even read the dashboard clearly. 5.5 miles per 3/16 tank of gas?

Rating:

2.0

The employees of Uhaul stole my credit card information and made several fraudulent transactions while I was out moving into a new apartment. I learned about these fraudulent transactions post-Uhaul return. This was a big hassle as these folks decided to post a whopping >$1000 transaction overall in two days. The other issue I faced is that - I could return partial equipment and have to use a full contract if I renew. For example, a utility dolly that is of no use to me on the second day cannot be voided and returned prior to Uhaul's return. This implies you have to pay for no reason for the extra utility usage day.

Rating:

1.0

Over charged me for miles I never used I was refunded, but not the point. Need to keep track of people usage of mileage on truck.

Rating:

5.0

Easy rental experience from Reservation through pick-up and return. Helpful friendly staff.

Rating:

3.0

Have more than one person at front counter to shorten wait time on a Sunday morning.

Rating:

5.0

I like you location everything is fast

Rating:

1.0

got the reservation wrong three times, vehicle had safety concerns that were voiced to staff

Rating:

4.0

Would like to see U Haul or the locally owned franchise install back up cameras for safety concerns ie) backing in neighborhoods, parking lots, in tight situations it’s just a huge blind spot for the larger moving trucks. Would be a huge help when you are by yourself

Rating:

5.0

Just continue your current commitment to excellent customer service

Rating:

3.0

The customer representative was also texting on her phone all the time and doing the actual work on the side. It seemed pretty rude.

Rating:

5.0

Very knowledgeable and helpful staff

Rating:

4.0

I was charged twice for the same u-box that I was moved out of March 27,2023.. first representative had a attitude and was of no help the manager wanted to insult me because I was upset and implied I was not speaking like a human because my tone was slightly elevated anyone would be upset if we just had the issue the previous day the lack of respect showed is baffling

Rating:

5.0

The staff was very helpful, great service. Jae L. Assisted with the check in and it was a smooth transition. Best experience I’ve had with Uhaul.

Rating:

5.0

Victoire Mukumayi Was awesome and excellent customer service. He made sure I was taken care of.

Rating:

3.0

Rude and unhelpful staff

Rating:

5.0

Everything was awesome, thank you very much!

Rating:

4.0

Units we rented were fine. Only complaint is I couldn't get the size unit I really needed so had to pay the same price for 60% less room. We made it work. Thank you Champaign U-Haul.

Rating:

3.0

There was a flood in the facility. It affected many more units than the staff/owners knew; mine being one. My unit received water and ruined a mattress & fabric headboard. Mattress is completely useless and headboard might be used with stains. Staff was alert and helpful at checkout but any promised follow up phone calls have not been received. Others renters may be surprised as well when the open their units

Rating:

2.0

The store owner is not customer focused at all and should be closed down. He should not represent your business at all.

Rating:

5.0

Not enough storage units. Had to settle for 50 Sq ft instead of 180 Sq ft. One way haul worked well but not enough storage for all that we have. The trailer rental went smooth but the storage rental size didn't work out for us. The originating U-Haul did not inform me until the day before we moved 😕

Rating:

1.0

Was behind with payment because of Covid hardship & death in the family. U- Haul staff were not lenient, & did not grant me a payment plan option to pay off my storage unit. Lost all my belongings

Rating:

1.0

Everytime my card wouldn't work when I paid the extra storage free, when I would go in to purchase boxes or bubble wrap it was always feeling like I was a incontinence when I was spending my money there, and on overpriced boxes at that. I would get questioned as too why I wanted after hour entrance? Just over all they were all around rude and lazy.

Rating:

5.0

Everyone was welcoming, helpful and accommodating! Great customer service!!

Rating:

4.0

The staff was very friendly, helpful and knowledgeable which made me feel comfortable with using them for storage. The only issue that I have is if the customer does pay for a full months of service and move out there months fee should be prorated.

Rating:

4.0

Very good experience, was overcharged one month. Manager said he’d take care of it and never did.

Rating:

4.0

The young man that I had phone conversation on Friday/Saturday was EXCELLENT. He was respectful, polite, informative, suggested insurance, told about access code or purchasing lock, whereas another man that I spoke to was ABSOLUTELY , 💯 % HORRIBLE. He didn’t know anything and did not suggest or attempt to explain how services were working due changes because of COVID. I’m actually in another state moving back to Illinois and because of his lack of knowledge, I started to look elsewhere. Thank goodness I had sense to call back and was thankful for the young man that I did have the pleasure of speaking with.

Rating:

1.0

There was no access to pull truck in had to haul everything across parking because they had storage containers in the garage

Rating:

5.0

We have used the Champaign U-Haul for the past three years and have always been very pleased. Everyone we talk to is friendly, knowledgeable and works very hard to make sure all our concerns are taken care of.

Rating:

1.0

Terrible customer service and lack of competence in fulfilling administrative duties.

Rating:

5.0

Employees were very helpful and able to help with anything I needed

Rating:

5.0

Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.

Rating:

5.0

Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.

Rating:

5.0

The place was secure and well lit.

Rating:

5.0

Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.

Rating:

4.0

My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.

Rating:

5.0

Very professional and helpful

Rating:

5.0

I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.

Rating:

5.0

Great customer service! Will return to this location again!

Rating:

5.0

It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.

Rating:

1.0

This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.

Rating:

5.0

Great facility and staff!

Rating:

3.0

A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.

Rating:

5.0

We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.

Rating:

5.0

The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.

Rating:

4.0

Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.

Rating:

5.0

I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!

Rating:

5.0

Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.

Rating:

5.0

Awesome experience

Rating:

5.0

Appreciate the helpfulness of the staff

Rating:

5.0

Jae and his crew are awesome!

Rating:

5.0

Great experience!

Rating:

4.0

Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not hono

Rating:

5.0

The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!

Rating:

4.0

Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quick

Rating:

2.0

When I got there they told me I didn’t have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their end