Customer Reviews for U-Haul Moving & Storage at University Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at University Ave

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Michelle M. | First Impressions |
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Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.

Cliff R. | Overall Experience |
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The place was secure and well lit.

Teressia H. | Overall Experience |
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Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.

Monica W. | Overall Experience |
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My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.

berry s. | First Impressions |
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Very professional and helpful

Suzanne W. | First Impressions |
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I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.

jessica j. | Overall Experience |
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Great customer service! Will return to this location again!

michelle m. | Overall Experience |
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It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.

Taylor T. | Overall Experience |
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This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.

Addison P. | Overall Experience |
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Great facility and staff!

shavonne e. | First Impressions |
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A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.

michelle m. | First Impressions |
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We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.

melody j. | Overall Experience |
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The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.

Jennifer B. | First Impressions |
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Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.

Patrick M. | First Impressions |
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I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!

peter m. | Overall Experience |
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Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.

Jenika W. | First Impressions |
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Awesome experience

Brad H. | Overall Experience |
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Appreciate the helpfulness of the staff

Michael J. | Overall Experience |
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Jae and his crew are awesome!

BENJAMIN W. | Overall Experience |
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Great experience!

peter m. | Overall Experience |
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Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not hono

Qianyang P. | Overall Experience |
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The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!

Jackie H. | Reservation |
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Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quick

ANTONIO C. | Reservation |
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When I got there they told me I didn’t have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their end

jasmine b. | Overall Experience |
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N/a

No reviews have been submitted for this location.

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