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Jade M | Online Move InSelf Storage Units in Champaign, IL, 61820
U-Haul Moving & Storage at University Ave
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Paris is a GEM and so are her staff. Everyone was very friendly and answered all our questions and provided us with so much more information especially about the UHaul App and how helpful it will be if we decided to use it, which we will explore soon. This location is THE BEST!
WALTER J | First ImpressionsVery helpful and polite
JEFFEREY S | First ImpressionsVery clean very nice very neat
Maisha P | First ImpressionsMy pin code does not work
Nurkhan M | First ImpressionsI was notified that the storage is closing and I have to remove all my items out of my storage unit just a week before the closing date!!!!!!!!!! I just have a baby and have been out of state and could not be physically there to move my items in such short notice. This is totally unacceptable and unreal!!!!!!! The manager, Victor, on the other hand, was super helpful to make my move to another nearby U-Haul storage in Urbana smooth coordinating with Jessica the GM there, although I do not know yet if the move has happened and have not received any information on that regard.
Mahyar K | Overall ExperienceThere communicate was very poorly.I would never use them again.
LUCILLE S | Overall ExperienceVictor and his staff were amazing and very attentive to our needs. We really appreciate all that was done to make our storage experience pleasant as well as convenient. Thank you again very everything.
Kim C | Overall ExperienceBest experience ever! Great customer service, Friendly and very helpful. Plan to rent from again!!☺️
samelia h | Overall ExperienceVery knowledgeable and helpful staff
Tavares S | First ImpressionsI was charged twice for the same u-box that I was moved out of March 27,2023.. first representative had a attitude and was of no help the manager wanted to insult me because I was upset and implied I was not speaking like a human because my tone was slightly elevated anyone would be upset if we just had the issue the previous day the lack of respect showed is baffling
Catrice A | Overall ExperienceThe staff was very helpful, great service. Jae L. Assisted with the check in and it was a smooth transition. Best experience I’ve had with Uhaul.
eric m | First Impressions