Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and sufficient. Staff that helped was so approachable and kind.
TANYA W
Rating:
5.0
Staff was super friendly and helped me change units with ease. Was able to get checked in within 10 minutes of arriving. Facility was super clean and I can’t express how helpful the staff was.
Tommy B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matteo M
Rating:
5.0
Customer did not leave a comment.
Osei m
Rating:
5.0
The air conditioning did not work well in the truck and stopped when we accelerated’
CHARLCIA T
Rating:
5.0
Very nice people.
Michael O
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
5.0
Rarely have I seen a better managed operation than U-Haul on University Ave. I will certainly tell other parents to contact Paris' team for value, quality, and service.
DARRYL A
|
First Impressions
Rating:
2.0
Please do not overcharge customers by 100 miles and then make it difficult to get their refund by having spent more than 90 minutes on 4 occasions waiting for a response and then being told I was incorrect in my assessment.
Additionally the back door of the truck lock would not completely engage.
The truck bed was not clean when I received it.
David L
Rating:
1.0
This is loaded but I had U-Haul install the wiring for my trailer before trailer pickup. That was a mess, wrong part came in. I had to go to Urbana location. They were slow and untimely. The day after I got the wiring installed I went to get the trailer, of course the wiring did not work that I had installed so I had to come back. I realize this review is a bit scatter brained but the details are too long for this review box. U-Haul is more than welcome to call me for the whole experience. It was a nightmare honestly. I should have some of the services refunded it was such a mess. I will say everyone at the Champaign shop helping me after things fell apart were awesome. So I am not complaining about those people. Also, U-Haul spent all that money to make that nice new facility and U-Haul is being too cheap to staff it properly, do better. You are not setting your people up for success by cheaping out on paying for the correct amount of people to be there working.
ANTHONY P
Rating:
4.0
Customer did not leave a comment.
BRIAN D
Rating:
5.0
Previous truck user was a smoker or someone used the truck for smoking and it transferred to our stuff.
Thomas M
Rating:
4.0
Ma.Chris and staff are FABULOUS!
ROSE P
|
First Impressions
Rating:
3.0
Be less ghetto! One young lady that helped me was amazing. But the manager and everyone else 👎
Corey W
Rating:
1.0
Everything was excellent. Thank you.
sherry s
Rating:
5.0
Customer did not leave a comment.
KALALUKA N
Rating:
5.0
Great service, Great Staff
KEVIN M
Rating:
5.0
Customer did not leave a comment.
DANNY C
Rating:
5.0
Smooth transition. Wouldn't want to move with another company ever
Shasta N
|
First Impressions
Rating:
1.0
train employees much better. while in the store the emplyee who was attempting to check us out had ongoing side conversations with multiple co-workers that were very personal conversations such as asking for a favor to fix her car, getting pulled over by police. It just made the check out longer, like she couldn't focus. Also, the box of the truck was filthy. I did not like having to take my own pictures etc, if felt like I was doing a job for uhaul when I didn't have time for it nor an internet connection in the street.
Mary S
Rating:
5.0
Very smooth and convenient.
JOSHUA H
Rating:
5.0
Fantastic experience and good help
JOHN M
Rating:
5.0
Paris, the manager, was very helpful and accommodating. The outside guys were very accommodating during the pick up and the drop off as well.
JAMES Z
Rating:
4.0
I had to bring my first truck back as there was a guide wire that had broke and we could not lower the door. Thankfully it happened while the truck was empty. They gave me a different truck but I had just put $60 of gas in that one and then had to put gas in the second one. The lady said they would give me a refund on the gas for the first truck but I have not received anything. I had gotten no paperwork when I switched trucks as their system was down.
VIVIAN M
Rating:
5.0
The staff was helpful and very nice! Having genuinely kind employees makes my move easier and less stressed.
JENNIFER W
Rating:
5.0
Cory at U-Haul of Champaign was professional, and very friendly., He did an outstanding job of catering to my wants and needs. The trailer was exactly what I needed and only 14.00 to rent for the day. had tie down straps and ball hitch bar and locking pin which i also needed for my van. the trip was very successful picking up my 2016 Honda Fury motorcycle that I bought and brought it back to Champaign. U-Haul served me very well, as I needed a trailer and didnt have any way to go pick up my bike ... Very pleased with the whole process: easy clear and very affordable renting plan.. Van Thompson, customer.
VAN T
Rating:
5.0
Customer did not leave a comment.
Angelika W
|
Overall Experience
Rating:
5.0
There seem to be a glitch in the computer system however. I had a great checkout with the truck. I agreed after being asked by your company to tow a 8-ft cargo trailer to Fishers, Indiana for reimbursement of $100. When I got to the Philo road location they were confused and thought I was renting a trailer even with all my reservation numbers. There was a delay of about 40 minutes before I could leave to get to Indiana. Drop off location in Fishers for the trailer. The gentleman at the desk asked me if I could untatch it and I've never done that before. The manager quickly intervened and said he would take care of it and see to it that I received an email for my reimbursement. I have yet to see the reimbursement after three business days.
GARY B
Rating:
5.0
Like the business and going back again
MELVIN G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Conetta L
|
First Impressions
Rating:
5.0
Very good service!!!!
Gregory P
Rating:
5.0
Pick up and drop staff were friendly and professional.
Eric V
|
First Impressions
Rating:
5.0
Driveway is a little hard to get into. Service was great employees very helpful
JACOB A
Rating:
5.0
Nothing. Great job! Professional and helpful staff took great care of me and made dropping off the trailer a breeze.
KYLE N
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
4.0
I cannot remember the nice employees would called me to confirm a storage unit. She went above and beyond via a call to me. Excellent customer service. There were no employees to check in the truck. I had to go inside.
TRACEE P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
The e
|
First Impressions
Rating:
5.0
My experience was very good no complaints employees were very nice and friendly
PAUL M
Rating:
5.0
Customer did not leave a comment.
james e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MERI S
Rating:
4.0
Customer did not leave a comment.
BERNARD B
Rating:
5.0
Customer did not leave a comment.
KYLE H
Rating:
5.0
Customer did not leave a comment.
ADRIAN F
Rating:
5.0
Customer did not leave a comment.
TERRY H
|
Overall Experience
Rating:
2.0
One of the tires on the trailer was in the process of delaminating, which resulted in our having a flat on Interstate 90 late at night. Once the tire was replaced, our fuel economy improved 25%. The tire problem cost us $70 in fuel, time, and of course it was very stressful. I believe this could have been avoided by giving the trailer a thorough review before renting it.
JOHN W
Rating:
4.0
Customer did not leave a comment.
mahan p
Rating:
5.0
All staff were professional, friendly, and helpful in getting trailer attached to vehicle.
Brian D
Rating:
3.0
Customer did not leave a comment.
Devona R
|
Overall Experience
Rating:
5.0
Tynaiah M was very helpful and answered all my questions. She was great.
Lynn D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry B
Rating:
5.0
Customer did not leave a comment.
DEBRA S
Rating:
5.0
Customer did not leave a comment.
Ribelyn M
|
Overall Experience
Rating:
1.0
The guy helped me hook the trailer behind my truck, but it got lost as soon as I passed a rough road on my way home. How dangerous is that?!! I can't imagine if it got lost on the road and maybe hit other cars. It's not professional at all!!!
Chizheng Z
Rating:
5.0
When we checked in , I believe the girls name was Tianna ! She was Super helpful, she knew her job well. Uhaul can be proud of her for being an employee!!!!
ROBERT S
Rating:
5.0
Customer did not leave a comment.
DORIS B
Rating:
1.0
It was a bad experience i will never recommend this uhaul to anybody I reserve a storage with my name and number i get there they said they gave my storage to someone else instead of accommodating me they tried to make me pay for a different unit and it was more money
ERIC R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TODD R
Rating:
5.0
Thank you to your outstanding customer service representative named Paris. It is so rare to encounter someone so knowledgable, friendly and professional in such a hectic environment. Please extend my appreciation to her and her immediate manager.
Cristina V
|
First Impressions
Rating:
5.0
Great customer service and easy pick up!
Robert V
Rating:
5.0
Customer did not leave a comment.
Junior P
|
First Impressions
Rating:
5.0
the young lady who helped me, was very knowledgeable and friendly.
Luis B
|
First Impressions
Rating:
5.0
Very impressed with the facility. didn't account for the longer wait time to check but Staff were very friendly and helpful.
Schyler S
|
First Impressions
Rating:
5.0
Free lock was cool. Good, painless storage for the summer.
Brian B
|
First Impressions
Rating:
2.0
While the facility was clean and the front staff were kind and helpful, they did not honor my reservation. I made a reservation months ago, and when I arrived they said my unit was given to another customer and there was nothing they could do. They gave me a larger, more expensive unit with a month “free” , but informed me I’d then pay double price for the new unit. They should have honored my reservation and charged me exactly what I was quoted. For this reason I rated them below average. There was no attempt to rectify, rather blamed corporate for the error. We will not rent again there or recommend it to other's.
Sandra J
|
First Impressions
Rating:
2.0
The staff was clearly VERY frazzled. we made a reservation for a 5x5 unit unaware that it's first come first served. It was not clear on the reservation that we really weren't reserving anything just adding our name to a list. We will go elsewhere next year.
Amy G
|
First Impressions
Rating:
1.0
I had reserved a storage unit a while ago. I had even called and gave my reservation number and confirmed that it is all running smoothly. I show up and all of the storage units that was the size I reserved was occupied. I had to get the next size, double the price of what I originally needed and what was confirmed with the call. I’m disappointed with the lack of coordination and notification despite calling and confirming the reservation.
Navya P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erika G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dena C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Matt T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yurui L
|
First Impressions
Rating:
5.0
The people I dealt with in Champaign were amazing!
ANGELA B
Rating:
5.0
The girl who checked us in and out was extremely friendly and professional.
James B
|
First Impressions
Rating:
5.0
Wish you would give the lady and guy in around 9 am on Sunday a raise for going above and beyond for helping me clear up a situation with my dead wife and past due balance
Nathaniel W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jim h
|
First Impressions
Rating:
5.0
Paris is everything you could ask in a manager
Martell M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jiamin S
Rating:
5.0
Customer did not leave a comment.
DYLAN K
Rating:
5.0
Customer did not leave a comment.
CLARK A
Rating:
5.0
Very friendly and helpful staff
R P
Rating:
5.0
Customer did not leave a comment.
Linda C
|
First Impressions
Rating:
5.0
good location. friendly staff. clean environment.
the only thing i could say negative is that they allow someone sleep on the storage which is disgusting to see.
Ribelyn M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IOAN M
Rating:
5.0
Customer did not leave a comment.
JAMES V
Rating:
5.0
Customer did not leave a comment.
JOSEPH G
Rating:
5.0
Did a very good job 💯 show me my room 😌 and talking to me about my music gear 🥱
arthur r
|
First Impressions
Rating:
5.0
Was inconvenient to get a call the day before pickup, moving the pickup location and time (4.5 hours later than requested).
The staff at the Champaign. IL location was great.
PHILLIP L
Rating:
5.0
Customer did not leave a comment.
Betty J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aaron S
Rating:
5.0
Pretty good. No complaints at all. The staff was friendly and helpful. The equipment performed as expected. Pretty basic review of great service.
JOHN K
Rating:
5.0
The new staff at this location are absolutely amazing! Cleanest truck I have ever received from Uhaul. Hands down my best experience!!
STEVEN G
Rating:
5.0
The 20' truck was not clean and during my 32 hours travel the truck was pulling to left side which made me hard to keep it straight.
NOEMI D
Rating:
5.0
Very friendly people.
ADRIAN T
Rating:
5.0
Everything was amazing and the staff wentniutnidntheir way to be helpful. Above and beyond.
MARC D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica r
Rating:
5.0
Customer did not leave a comment.
STEFANIE E
Rating:
5.0
Does not apply to this location.
TONY J
Rating:
5.0
You need to make sure the gas gage works. It caused me to put extra gas in the car that did not need to do.
JOSEPH S
Rating:
4.0
No complaints at all. Staff was helpful
STEPHEN H
Rating:
5.0
Customer did not leave a comment.
ZHIBIN W
Rating:
3.0
Nothing
BRENDA N
Rating:
3.0
Customer did not leave a comment.
RACHEL Y
Rating:
1.0
I was asked to estimate my mileage which was 25. I took a picture of the beginning mileage and the ending mileage. I drove 11 miles. When I returned the truck, the women said she would check gas and miles. She either didn't check miles or cants count.
Other issue was told 3/4 tank of gas. When I got into truck it was clearly under 3/4's
James C
Rating:
5.0
Customer did not leave a comment.
Johnna B
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
PHILLIP B
Rating:
5.0
Customer did not leave a comment.
Ashley S
Rating:
5.0
Very friendly and knowledgeable staff!
KAREN H
Rating:
3.0
Too expensive
ADAIR T
Rating:
4.0
Customer did not leave a comment.
Cathy B
Rating:
5.0
The manager and staff were SO helpful and friendly at this location.
CLIFFORD M
Rating:
5.0
Customer did not leave a comment.
JANE K
Rating:
5.0
Customer did not leave a comment.
Angelika W
|
Online Move In
Rating:
5.0
Staff was very friendly and helpful. Answered all questions and concerns. I would highly recommend!!!
Petula C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RYUSANN B
Rating:
5.0
Everything was great
ERICK D
Rating:
5.0
Excellent staff
ADAM F
Rating:
5.0
Customer did not leave a comment.
Laurie L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SAID M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEISHA E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura G
|
First Impressions
Rating:
3.0
Properly maintaining equipment.
Alina H
Rating:
5.0
There has been a price increase, but it was worth it because the ratchets were well lubricated and the lady handling the rental was kind and professional.
JESSE F
Rating:
5.0
Customer did not leave a comment.
JACQUILINE L
Rating:
5.0
Customer did not leave a comment.
CARROLL G
Rating:
5.0
Customer did not leave a comment.
DAVID P
Rating:
5.0
Everyone I spoke with was very helpful.
Jeana M
|
First Impressions
Rating:
5.0
Great customer service 👏
JERRY M
Rating:
2.0
Had a horrible experience with several employees very rude. I’ve rented almost 200 times in the last three years from Uhaul Raymond Andrew Eissfeldt
217-377-8064 came in to rent a vehicle on Sunday and I was told that “Corporate would not rent to me”
I have to say that your lines are recorded. People could listen to the phone calls. I’m going to actually be calling Corporate tomorrow I used to live in Arizona and know the Uhaul organization well .
Raymond E
Rating:
5.0
Everything was excellent
AIDA H
Rating:
5.0
Customer did not leave a comment.
Matthew D
Rating:
5.0
Convenient location, lots of options, great customer service.
NILESH T
Rating:
4.0
Process renting cargo van was duplicative using website. I input my drivers license on website but still had to have it scanned at facility. I also input alternative contact on website but had to supply an additional alternative contact at facility. Experience would be better if I can upload license and been asked for second alternative contact on website.
JEREMY J
Rating:
5.0
Customer did not leave a comment.
RODNEY J
Rating:
5.0
Customer did not leave a comment.
WAHEEDULLAH A
Rating:
3.0
We're picking up gas gauge was at half tank when dropping off gas was at half a tank but they said it was slightly off half a tank and charged $7.12 for what would have amounted to maybe a gallon of gas.
Had believe that rental price at time of rental included mileage but was surprised to find that mileage was added when dropping off. Not a big deal necessarily but would have been nice to know that this was going to be a cost that was incurred
DOROTHY H
Rating:
5.0
All the employees were awesome! Very helpful and easy drop off.
KEVIN W
Rating:
5.0
Customer did not leave a comment.
GREGORY K
Rating:
5.0
Staff was v kind to show us how to use the ramp.
YANYI L
Rating:
3.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
DAVID R
Rating:
5.0
Customer did not leave a comment.
Jade M
|
Online Move In
Rating:
5.0
Paris is a GEM and so are her staff. Everyone was very friendly and answered all our questions and provided us with so much more information especially about the UHaul App and how helpful it will be if we decided to use it, which we will explore soon. This location is THE BEST!
WALTER J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANNETTE H
|
First Impressions
Rating:
5.0
Very helpful and polite
JEFFEREY S
|
First Impressions
Rating:
5.0
Very clean very nice very neat
Maisha P
|
First Impressions
Rating:
3.0
My pin code does not work
Nurkhan M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Vincent J
|
Overall Experience
Rating:
1.0
I was notified that the storage is closing and I have to remove all my items out of my storage unit just a week before the closing date!!!!!!!!!! I just have a baby and have been out of state and could not be physically there to move my items in such short notice. This is totally unacceptable and unreal!!!!!!! The manager, Victor, on the other hand, was super helpful to make my move to another nearby U-Haul storage in Urbana smooth coordinating with Jessica the GM there, although I do not know yet if the move has happened and have not received any information on that regard.
Mahyar K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Megial P
|
Overall Experience
Rating:
2.0
There communicate was very poorly.I would never use them again.
LUCILLE S
|
Overall Experience
Rating:
5.0
Victor and his staff were amazing and very attentive to our needs. We really appreciate all that was done to make our storage experience pleasant as well as convenient.
Thank you again very everything.
Kim C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SACHIN M
|
Overall Experience
Rating:
5.0
Best experience ever! Great customer service, Friendly and very helpful. Plan to rent from again!!☺️
samelia h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bonnie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakeya M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chis I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chaleah B
|
Overall Experience
Rating:
5.0
Very knowledgeable and helpful staff
Tavares S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michael h
|
Overall Experience
Rating:
4.0
I was charged twice for the same u-box that I was moved out of March 27,2023.. first representative had a attitude and was of no help the manager wanted to insult me because I was upset and implied I was not speaking like a human because my tone was slightly elevated anyone would be upset if we just had the issue the previous day the lack of respect showed is baffling
Catrice A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hanlin Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis O
|
Overall Experience
Rating:
5.0
The staff was very helpful, great service. Jae L. Assisted with the check in and it was a smooth transition. Best experience I’ve had with Uhaul.
eric m
|
First Impressions
Rating:
5.0
Victoire Mukumayi Was awesome and excellent customer service. He made sure I was taken care of.
Latisha B
|
Overall Experience
Rating:
3.0
Rude and unhelpful staff
Anjola A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
maurice g
|
Overall Experience
Rating:
5.0
Everything was awesome, thank you very much!
Ali B
|
Overall Experience
Rating:
4.0
Units we rented were fine. Only complaint is I couldn't get the size unit I really needed so had to pay the same price for 60% less room. We made it work. Thank you Champaign U-Haul.
Leon S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARIUM D
|
Overall Experience
Rating:
3.0
There was a flood in the facility. It affected many more units than the staff/owners knew; mine being one. My unit received water and ruined a mattress & fabric headboard. Mattress is completely useless and headboard might be used with stains. Staff was alert and helpful at checkout but any promised follow up phone calls have not been received. Others renters may be surprised as well when the open their units
Christine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sanjay P
|
Overall Experience
Rating:
2.0
The store owner is not customer focused at all and should be closed down. He should not represent your business at all.
monica p
|
Overall Experience
Rating:
5.0
Not enough storage units. Had to settle for 50 Sq ft instead of 180 Sq ft. One way haul worked well but not enough storage for all that we have. The trailer rental went smooth but the storage rental size didn't work out for us. The originating U-Haul did not inform me until the day before we moved 😕
Leon S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
aja g
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
reawna w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Odella D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELORENE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charo v
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Gabriel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Abel R
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
mary h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gabriel R
|
First Impressions
Rating:
1.0
Was behind with payment because of Covid hardship & death in the family. U- Haul staff were not lenient, & did not grant me a payment plan option to pay off my storage unit. Lost all my belongings
Marlon V
|
Overall Experience
Rating:
1.0
Everytime my card wouldn't work when I paid the extra storage free, when I would go in to purchase boxes or bubble wrap it was always feeling like I was a incontinence when I was spending my money there, and on overpriced boxes at that. I would get questioned as too why I wanted after hour entrance? Just over all they were all around rude and lazy.
tiffany-maire j
|
Overall Experience
Rating:
5.0
Everyone was welcoming, helpful and accommodating! Great customer service!!
JOEL G
|
First Impressions
Rating:
4.0
The staff was very friendly, helpful and knowledgeable which made me feel comfortable with using them for storage. The only issue that I have is if the customer does pay for a full months of service and move out there months fee should be prorated.
Chandra C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lorretha M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zyaire H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANGELA W
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Dara L
|
Overall Experience
Rating:
4.0
Very good experience, was overcharged one month. Manager said he’d take care of it and never did.
Bevara A
|
Overall Experience
Rating:
4.0
The young man that I had phone conversation on Friday/Saturday was EXCELLENT. He was respectful, polite, informative, suggested insurance, told about access code or purchasing lock, whereas another man that I spoke to was ABSOLUTELY , 💯 % HORRIBLE. He didn’t know anything and did not suggest or attempt to explain how services were working due changes because of COVID. I’m actually in another state moving back to Illinois and because of his lack of knowledge, I started to look elsewhere. Thank goodness I had sense to call back and was thankful for the young man that I did have the pleasure of speaking with.
Chandra C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Haoduo Y
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASON P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
george j
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
elina m
|
Overall Experience
Rating:
1.0
There was no access to pull truck in had to haul everything across parking because they had storage containers in the garage
edward l
|
Overall Experience
Rating:
5.0
We have used the Champaign U-Haul for the past three years and have always been very pleased. Everyone we talk to is friendly, knowledgeable and works very hard to make sure all our concerns are taken care of.
Michelle M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William J
|
Overall Experience
Rating:
1.0
Terrible customer service and lack of competence in fulfilling administrative duties.
fabian a
|
Overall Experience
Rating:
5.0
Employees were very helpful and able to help with anything I needed
Michael F
|
Overall Experience
Rating:
5.0
Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.
Aaron C
|
Overall Experience
Rating:
5.0
Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.
Michelle M
|
First Impressions
Rating:
5.0
The place was secure and well lit.
Cliff R
|
Overall Experience
Rating:
5.0
Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.
Teressia H
|
Overall Experience
Rating:
4.0
My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.
Monica W
|
Overall Experience
Rating:
5.0
Very professional and helpful
berry s
|
First Impressions
Rating:
5.0
I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.
Suzanne W
|
First Impressions
Rating:
5.0
Great customer service! Will return to this location again!
Jessica J
|
Overall Experience
Rating:
5.0
It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.
michelle m
|
Overall Experience
Rating:
1.0
This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.
Taylor T
|
Overall Experience
Rating:
5.0
Great facility and staff!
Addison P
|
Overall Experience
Rating:
3.0
A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.
shavonne e
|
First Impressions
Rating:
5.0
We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.
michelle m
|
First Impressions
Rating:
5.0
The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.
melody j
|
Overall Experience
Rating:
4.0
Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.
Jennifer B
|
First Impressions
Rating:
5.0
I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful
The gentleman that assisted me was extremely knowledgeable!
Patrick M
|
First Impressions
Rating:
5.0
Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.
peter m
|
Overall Experience
Rating:
5.0
Awesome experience
Jenika W
|
First Impressions
Rating:
5.0
Appreciate the helpfulness of the staff
Brad H
|
Overall Experience
Rating:
5.0
Jae and his crew are awesome!
Michael J
|
Overall Experience
Rating:
5.0
Great experience!
BENJAMIN W
|
Overall Experience
Rating:
4.0
Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not hono
peter m
|
Overall Experience
Rating:
5.0
The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!
Qianyang P
|
Overall Experience
Rating:
4.0
Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quick
Jackie H
|
Reservation
Rating:
2.0
When I got there they told me I didn’t have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their end
