Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app should allow us to extend the rental if no one else has reserved it. That was very disappointing that it was not available in the app and the employee on the phone couldn't tell us the cost to extend nor if it was rented. You definitely lost out on money. I will most likely find another rental company.
Jean M.
Rating:
1.0
The clerk was uninformed and very disrespectful and dismissive. He installed the hitch (I had car hitch added a year ago at this facility and was fine)upside down! He had the chains and extension wires dragging on the pavement. THe wires rubbed raw and of course the signal lites stopped working. Thankfully a trucker called my attention to it and urged me to get the hitch fixed as it was obvious that it was only 2 inches from pavement. I stopped at Uhaul in Clarksville, TN and they graciously repaired the hitch installation etc. He noted in file and took photographs of the NEW installation. He noted that the original clerk failed to upload a photo. I absolutely believe this clerk purposely sabotaged me. I am considering a legal action.
J D.
Rating:
5.0
Customer did not leave a comment.
GREGORY K.
Rating:
5.0
Customer did not leave a comment.
Michael L.
Rating:
1.0
Very bad smell cigarette smoke cell
I not really happy this time
Ramesh Kumar V.
Rating:
5.0
Customer did not leave a comment.
Kaitlin B.
Rating:
3.0
Customer did not leave a comment.
COREY H.
Rating:
3.0
Customer did not leave a comment.
JOEL Q.
Rating:
5.0
Uhaul has been there for all our companies vehicle needs. Their corporate account is excellent cost, flexibility, and vehicle condition.
CHRIS D.
Rating:
2.0
Customer did not leave a comment.
Bryne W.
Rating:
5.0
Corporate account is awesome and rates are acceptable.
Chris D.
Rating:
4.0
very good experience. pick up and return via phone was quick and easy
William S.
Rating:
5.0
Customer did not leave a comment.
Subbu K.
Rating:
3.0
staff was unhelpful. instead of actually using all the information i provided online with the reservation they had to enter the same data again.
they pointed to the general area of the trucks location so i had to hunt around for it
JAMES W.
Rating:
5.0
Customer did not leave a comment.
LAURA V.
Rating:
3.0
this location needs more front line staff. there was one gentleman handling phone calls and the line of customers waiting to get their rentals. he was very pleasant and helpful, just felt bad for him having to do everything.
In addition, the gentleman that was hooking up the trailer was complaining that he had to lay down on his back to hook up the electrical to our SUV- isn't that part of his job.
DAWN S.
Rating:
4.0
Customer did not leave a comment.
Sarah L.
Rating:
5.0
Helpful staff and easy app
Ritchie J.
Rating:
4.0
Would have been better and faster to have two people (at cash registers) checking customers out. Took too long
DAVID B.
Rating:
5.0
Customer did not leave a comment.
RONALD H.
Rating:
5.0
Customer did not leave a comment.
Jung P.
Rating:
2.0
Staff. needs training
MOAZAM IQBAL H.
Rating:
4.0
The vehicle was clean for the most part. There was some trash and a pair of eye glasses in the vehicle. There was also some grease or oil in the can bed.
DANIEL L.
Rating:
4.0
Customer did not leave a comment.
RICHARD H.
Rating:
5.0
Andres Guttierez is an excellent manager!
Lynn S.
Rating:
4.0
Customer did not leave a comment.
John D.
Rating:
5.0
Easy and quick transaction for both pickup and return.
DORU M.
Rating:
4.0
Customer did not leave a comment.
Marvin O.
Rating:
5.0
Customer did not leave a comment.
MORRIS L.
Rating:
5.0
No issues other than trailer did leak.
MICHAEL E.
Rating:
3.0
Having worked for U-Haul several years ago I was less than impressed that now the employees don't leave the counter to bring the truck around for the customer. Nope, the customer gets the key at the counter, they get told where it is and turned loose. Then, the
Condition of the truck, whoa. The inside of the cab was covered in dog hair. The box smelled like a kennel and had dog food still in it.
And getting the truck up to speed I discovered it had a horrible death wobble at 55. Thankfully It was only a 1 day rental so we made due. The issues were reported to the fella at check in. Hopefully it is made safe and for people spending good money on a truck to move their valuables, there was a day yall prided yourself on quality.
JUSTIN B.
Rating:
4.0
Customer did not leave a comment.
Julia M.
Rating:
5.0
Customer did not leave a comment.
Richard V.
Rating:
5.0
Right back turn signal didn't work.
Chris D.
Rating:
4.0
Customer did not leave a comment.
Jeffery W.
Rating:
5.0
Customer did not leave a comment.
KIRK Y.
Rating:
4.0
Excellent customer service. Only issue was interior of truck smelled like piss.
DANIEL G.
Rating:
5.0
The employees were friendly and helpful
DAVID B.
Rating:
5.0
Customer did not leave a comment.
Laura Ann L.
Rating:
4.0
Customer did not leave a comment.
CHARLES LYLE P.
Rating:
4.0
Very quick turnaround on my return. Appreciated the ease of the process.
Scott D.
Rating:
4.0
Customer did not leave a comment.
NEELY R.
Rating:
4.0
Customer did not leave a comment.
NEELY R.
Rating:
1.0
Very poor customer service. Will not be back.
TYLER B.
Rating:
5.0
Customer did not leave a comment.
Michael M.
Rating:
5.0
Customer did not leave a comment.
MARK L.
Rating:
4.0
Customer did not leave a comment.
Kenneth d.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jami H.
Rating:
5.0
Customer did not leave a comment.
MICHAEL H.
Rating:
4.0
Nothing
SHEILA G.
Rating:
5.0
Customer did not leave a comment.
JAMES S.
Rating:
4.0
N/A
Edward N.
Rating:
5.0
Customer did not leave a comment.
MICHAEL C.
Rating:
3.0
While the trailer worked fine worked fine, the door had been damaged.
GARY B.
Rating:
5.0
Customer did not leave a comment.
JASON P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK R.
Rating:
4.0
Customer did not leave a comment.
Madison S.
Rating:
5.0
Customer did not leave a comment.
Burcu C.
Rating:
5.0
Customer did not leave a comment.
PATRICIA D.
Rating:
5.0
Overall very good service and the staff was professional and courteous, the manager needs to brush up on customer service phone message etiquette.
TYRONE P.
Rating:
4.0
Excellent attention and service. Especially CSR Kevin, he demonstrated above average customer service to me.
KEVIN M.
Rating:
5.0
Customer did not leave a comment.
MEGAN M.
Rating:
3.0
Cruise control in the trucks would be a great start. Radios that work would be great. Honest price advertising is a FUCKING MUST! There's a huge fucking difference between the prices advertised on every sign, on every truck panel and every truck window. For example, the truck I used is advertised at $29.95 BUT that's only if I stayed within city limits. The actual price since I was moving out of town was $158 per day. WHAT THE ACTUAL FUCK!?! Those 2 prices are no where near each other!
I truly felt I was cheated or at the very least, i was lied to.
BRANDON H.
Rating:
2.0
Picked up on a Saturday morning. I was the first one to walk inside and no one was there for about 20 minutes. Check in process itself went fine. I called later in the day to ask a question and whoever I talked to was very short with me and not very friendly.
MICHAEL H.
Rating:
5.0
Customer did not leave a comment.
Chris W.
Rating:
5.0
Miguel G, the General Manager has improved the service at this location tremendously.
Lee M.
Rating:
4.0
I left my glasses box in the truck (I'm sure it fell on the floor) but if there was a thorough clean up of the truck cab (as one would expect during this pandemic) there was no effort to keep it in the lost and found.
JOSE M.
Rating:
3.0
Customer did not leave a comment.
Drake A.
Rating:
5.0
Customer did not leave a comment.
JERRY S.
Rating:
2.0
The people at the desk both at check-in and check-out time did not wear masks. The person at the desk at check-in was rather abrupt, bordering on rude. When I returned the truck, there was a sign saying that someone would come to the truck to help close out the rental and to wait in the truck. But no one came to the truck. I finally had to go in to find that no one was at the desk either. After a few minutes someone showed up who was also not friendly. Your employees need to be trained to provide better customer service.
Venugopal V.
Rating:
1.0
Customer did not leave a comment.
Jose V.
Rating:
5.0
Customer did not leave a comment.
TOMMY F.
Rating:
4.0
Customer did not leave a comment.
CATHERINE K.
Rating:
5.0
Customer did not leave a comment.
Faith W.
Rating:
2.0
Customer did not leave a comment.
SHARON H.
Rating:
2.0
Customer did not leave a comment.
jackie C.
Rating:
5.0
Fast service. Very helpful with rescheduling.
KAY R.
Rating:
1.0
I called and asked to have truck for 4 extra hrs they charged me another day. I had to make two trips instead of one they didn't tell me my location had a uhaul dealer would of save me 20 miles.
Stephine C.
Rating:
5.0
Customer did not leave a comment.
ANNETTE G.
Rating:
3.0
Customer did not leave a comment.
NICOLE D.
Rating:
5.0
Customer did not leave a comment.
CAROLYN C.
Rating:
4.0
Customer did not leave a comment.
Ernest W.
Rating:
5.0
The sales associate was very helpful. Sorry I don't remember his name.
MORRIS C.
Rating:
5.0
Customer did not leave a comment.
PETER G.
Rating:
5.0
Customer did not leave a comment.
JOSEPH F.
Rating:
5.0
Need more help. The renting of the equipment was a slow process.
Evan B.
Rating:
5.0
Customer did not leave a comment.
RAYMOND H.
Rating:
4.0
Customer did not leave a comment.
DAN V.
Rating:
5.0
Customer did not leave a comment.
MICHAEL B.
Rating:
5.0
Everything was great. People made this a great experience.
A R.
Rating:
5.0
Customer did not leave a comment.
STEPHEN B.
Rating:
5.0
The service employees were helpful and made my experience go smooth.
We made this reservation over two weeks before we were going to move. During the reservation process I never got a confirmation email that I had reserved my 26 ft super mover. I kept asking if it was reserved and the representative ( Brayden Smith) kept telling me yes. I got the email stating my 6x12 trailer had been confirmed. (I rented a 26ft mover and 6x12 trailer with a ramp). The day we were scheduled to move, we called and asked if we could pick up our equipment a little early. They had no record of us needing a 26 ft truck and had us using a 6x12 trailer with no ramp. They stated we had not reserved one. (We reserved the trailer til Sunday and the truck until Monday 4/17/21-4/19/21) after waiting for a few min on hold we were told the best that could be done was 24 hours. We were forced to alter our plans in order to make it work. Fortunately we were able to make it work, but if we were unable to this would have caused us to have to locate a storage unit which would have been an additional expense. The representative was able to fix the trailer no issue. Although the representative gave us a truck, no one seemed concerned that the previous representative had not made the reservation correctly from the beginning. To sum it up, we were very disappointed with the overall service.
DANIEL T.
Rating:
5.0
Customer did not leave a comment.
Joyce B.
Rating:
5.0
Keep up the good work!
ANDREW D.
Rating:
5.0
Customer did not leave a comment.
MARK D.
Rating:
5.0
Customer did not leave a comment.
SELWA N.
Rating:
5.0
My sister recommended this as our return location. Excellent! Simple return procedure and very quickly processed.
Debra U.
Rating:
3.0
Customer did not leave a comment.
george j.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
elina m.
|
Overall Experience
Rating:
1.0
There was no access to pull truck in had to haul everything across parking because they had storage containers in the garage
edward l.
|
Overall Experience
Rating:
5.0
We have used the Champaign U-Haul for the past three years and have always been very pleased. Everyone we talk to is friendly, knowledgeable and works very hard to make sure all our concerns are taken care of.
Michelle M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William J.
|
Overall Experience
Rating:
1.0
Terrible customer service and lack of competence in fulfilling administrative duties.
fabian a.
|
Overall Experience
Rating:
5.0
Employees were very helpful and able to help with anything I needed
Michael F.
|
Overall Experience
Rating:
5.0
Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.
Aaron C.
|
Overall Experience
Rating:
5.0
Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.
Michelle M.
|
First Impressions
Rating:
5.0
The place was secure and well lit.
Cliff R.
|
Overall Experience
Rating:
5.0
Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.
Teressia H.
|
Overall Experience
Rating:
4.0
My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.
Monica W.
|
Overall Experience
Rating:
5.0
Very professional and helpful
berry s.
|
First Impressions
Rating:
5.0
I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.
Suzanne W.
|
First Impressions
Rating:
5.0
Great customer service! Will return to this location again!
jessica j.
|
Overall Experience
Rating:
5.0
It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.
michelle m.
|
Overall Experience
Rating:
1.0
This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.
Taylor T.
|
Overall Experience
Rating:
5.0
Great facility and staff!
Addison P.
|
Overall Experience
Rating:
3.0
A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.
shavonne e.
|
First Impressions
Rating:
5.0
We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.
michelle m.
|
First Impressions
Rating:
5.0
The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.
melody j.
|
Overall Experience
Rating:
4.0
Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.
Jennifer B.
|
First Impressions
Rating:
5.0
I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful
The gentleman that assisted me was extremely knowledgeable!
Patrick M.
|
First Impressions
Rating:
5.0
Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.
peter m.
|
Overall Experience
Rating:
5.0
Awesome experience
Jenika W.
|
First Impressions
Rating:
5.0
Appreciate the helpfulness of the staff
Brad H.
|
Overall Experience
Rating:
5.0
Jae and his crew are awesome!
Michael J.
|
Overall Experience
Rating:
5.0
Great experience!
BENJAMIN W.
|
Overall Experience
Rating:
4.0
Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not hono
peter m.
|
Overall Experience
Rating:
5.0
The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!
Qianyang P.
|
Overall Experience
Rating:
4.0
Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quick
Jackie H.
|
Reservation
Rating:
2.0
When I got there they told me I didn’t have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their end