Customer Reviews for U-Haul Moving & Storage at University of Missouri

Rating:

5.0

Great job thank you guys

Rating:

5.0

Juann was so wonderful and helped me with my auto transport that I had never done before and I made it 1200 miles with no problem!!!

Rating:

1.0

Make sure you give the right vehicle to the right people. I was given the wrong van and was only contacted after I had started loading and was told I had to return it immediately. I was offered no compensation for the hour I lost of the time I rented it and I contacted them as they have not taken payment yet and was treated very poorly by the woman I spoke too. I would not recommend anyone to go here.

Rating:

3.0

The trailer had mud caked on the front and sides, and debris inside from the previous renter. The staff were nice enough…but while I was trying to complete the rental process with a more soft spoken rep, another employee came up to the terminal right next to us and loudly made a call to another customer on speaker phone. It was unprofessional and slowed down the service I received because I couldn’t hear the rep that was helping me. I say I would recommend this location because they do have a fairly clean store, conveniently located, and a large selection of equipment and supplies.

Rating:

1.0

The female that greeted me was on a personal phone call when she walked up to my car and it was clear it was an inconvenience to help me. In fact another gentleman motioned for her to hang up and she told him she got this, and then continued talking while trying to help me. When she did help me, she was rude and unprofessional. I tried to explain to her I had never backed a trailer up before and she said “well I’m not driving your vehicle” and walked off to the area she told me to pull my vehicle, while on the phone and talking to the other employee ABOUT her personal call. In the end, a third employee did come back the trailer in to a space as they were sending the trailer right back out, but I have never been treated so poorly or had such horrible experiences at any of the UHAUL locations I have been to. If this had been my only experience, I would never be back, and I will never be back to this location.

Rating:

4.0

We picked the worst weekend to rent. It was college move out weekend at Mizzou. Despite that, checkout was smooth.

Rating:

5.0

Taylor was AMAZING! So cheerful and helpful!

Rating:

1.0

The employees don’t know what they are doing. I rented a car carrier and they were too busy to show me how to safely secure a vehicle on the trailer. One employee told me it was his second day and didn’t know how the equipment worked. I ended up returning the trailer a few hours later because I didn’t feel safe towing a vehicle on the trailer. I was very disappointed and I am hesitant to rent from U-Haul in the future.

Rating:

5.0

Our honeymoon was in Montana and we ordered our uhaul online, so it was random, we got our uhaul, and the state on the said was Montana. As we have many signs that prove we belong together this is a core memory we won’t forget using. Thank you uhaul!

Rating:

3.0

Don't drop a reservation just because the customer is late to pick it up. Contact the customer first before dropping the reservation.

Rating:

3.0

Passenger mirror on truck as broken. I told the guy inside about it. He did not seem to care. I wanted it at least recorded and he did not do it.

Rating:

5.0

2nd time and all was good.

Rating:

5.0

Andrew was very professional, efficient and great communicator Will recommend

Rating:

4.0

Pick up was quick & easy, they got me hooked up & set to go in very little time

Rating:

2.0

Same thing as the first location, only difference was that they sympathized and tried to do their best from what they know how to do. The WHOLE STAFF is undertrained and don’t know how to execute their job.

Rating:

5.0

Service was excellent!!!

Rating:

5.0

Always a pleasure working with Columbia U-Haul

Rating:

4.0

I don't make recommendations, but the service was excellent. The truck was clean and handled well. The latches on the roll door could use some WD-40. The only thing I would quibble about is that we were sent out with 1/4 tank gas rather than the full tank I expected. It cost us about $15 more than necessary because we had to add fuel partway through the haul and estimated 15 gallons when we only needed 10. Seems like U-haul is taking advantage of free fuel by requiring the return to be at least 1/4 tank: now it'll go out at 3/8 tank and the next customer will probably fill more than they need. Not a customer friendly policy.

Rating:

1.0

I told the worker exactly where I was traveling and ONLY traveled to and from the location to KC and back to Columbia. When I returned the exact same worker told me I was over my miles... He then argued with me when I told him that I had told him where I was going and he was extremely dumb and angry. The worker had no idea what was going on. I'm guessing combined the manager and worker had about 120 IQ. (they would be like "oh he thinks we are smart")

Rating:

4.0

Harrison people that will stay off their telephone. I was greeted at the desk by somebody that was texting and FaceTime me during the entire transaction. He was working on the computer putting in my information he was FaceTime in and texting the guy sitting next to him didn't look up didn't say a word on his telephone. Thought we had the transaction finished handed me the paper. Where is the truck? I ask. He pointed out front while on his telephone. I went outside. It was raining. Walked around the trucks. The truck was not there. Got soaking wet. Came back inside, still on his telephone found the truck pointed it out to me last one closest to the road the furthest one away Still raining still on his telephone came bac. I have to drive in the truck for about two blocks. I noticed the gas was half empty. He was on half a tank that was fine because I didn't have far to go or really much to do with it, but I had always picked up a truck with a full tank and been expected to bring it back with a full tank so I called And they said that there was a mark on the paper where the gas was. I looked on the paper while driving it was between a half and 3/4 the mark the gas gauge on the truck was straight up 6 o'clock. I filled it back up to the mark on the paper spent more money than I should've went in. What do you know the guy was still on his telephone FaceTime And texting seem like a personable guy doesn't give a shit about his customers. I don't know what you gotta do about the telephone thing two guys were there constantly on their phone. The other guy was still there and didn't even look up again on his telephone. Another one came out we talked tried to help and I told him About the guy on the telephone. Don't know his name tall than dreadlocks. Wanna know how to improve your service rid of the guy

Rating:

5.0

Thank you!!

Rating:

3.0

Van was clean up front, had some dirt/tracking in the back. Not a big deal there. But, I was clearly told my debit card would be processed as a hold only, as we wished to pay cash when the van was dropped off. The transaction was processed as a regular sale, and the fees were not held as promised. Because of this blatant lie (I have two witnesses), I will not use U-Haul again. It's worth more to me to pay extra and get better service. And, promises kept!

Rating:

5.0

I rented a dolly only to find out when I got there they had none. Wasn't happy about that. Still waiting on my refund from my 203 I paid on Saturday. I also feel you should be told the money you pay on rental day is not applied to total bill and they hit your card on return day for overall rental so like me I have 400 + tied up til they refund my 203 dollars. The lady that rented to us was friendly and fast

Rating:

5.0

Andrew and Jordan were really great! Jordan helped me get hitched up, and even followed up with me by text! Taylor was super enthusiastic to help my experience to be wonderful! Her attitude and sincere approach to make sure my experience was a great one, made me want to know her better! She clearly enjoys her job! Each and everyone of the staff at this location have been genuinely interested in helping to get me in and out in an efficient manner! I was able to use a hitch that I already had on the first day of pick up, but I came back the next day to purchase one that made the trailer ride more level, and because I was making more trips back to my old house, and the driveway caused the trailer to drag. It was Taylor who helped me to change that out, and she just got right in there like a trooper, clearly knew what she was doing and made me feel like she felt my move and everything I was doing to make it happen was important to her. Her personality is unbelievable for this work. Another young man and another woman have helped me on other occasions in this past week, and I have nothing but great things to say about all of the stuff. Thank you so much as there have been so many moving parts related to getting my move done, due to difficult logistics with getting out before my renters arrive at my old house, even though I couldn’t get in my new house until after my renters arrived at the old house. That meant that my furniture and belongings were loaded on the driveway and I had several trips to and from Columbia and Moberly, and I was able to just call the staff if I had a question or needed to change something. As a matter of fact, I got on this app this morning at 3:05 AM, with the intention of extending the trailer rental, because in all of the mini working parts of this move, I realize that I failed to extend my contract to keep the trailer and extra day! I’m so very sorry about that. I’m trying to adjust that on the app right now, and I sure hope no one else was wanting the 4 x 7 open trailer that I have in my possession beyond my agreed-upon timeframe. Thank you, thank you thank you Kristin Mosley, 660-788-1344. Ps: I never met Kia, but she delivered three boxes to my driveway, and followed my request very specifically on where to put them, as they would not have been moved until after my new movers brought in a 26 foot U-Haul from Washington state to move in before those got hauled off. It was like four days later, after she delivered them that I realize she had called me and left me a message or voicemail to confirm the spots, but I had missed the call, and didn’t see it till later.

Rating:

5.0

Staff was very friendly and helpful with the rental.

Rating:

2.0

The app check in was time consuming. The key was supposed to be in a lock box outside. The code did not work to get the key. It took a long time to get a person to help me and then the key wasnt even in the box the employees had it. Waste of time.

Rating:

4.0

There was some confusion with the return of the equipment. An employee accepted return of it without checking it back in. It was a temporary problem which was immediately addresses when staff was informed.

Rating:

1.0

Unhelpful, rude, dumb employees who steal money from people. Awful customer service and the people there are too dumb to understand what is even happening. A absolute JOKE of a store.

Rating:

5.0

I’ve used this location a lot I the past few months. They have been great! Helpful, friendly, professional.

Rating:

5.0

Taylor made my experience very easy and was quick to help me through the whole process. Thank you so much for the service. Scott

Rating:

5.0

The personnel who i interacted with were very friendly and helpful.

Rating:

4.0

N/A

Rating:

4.0

Easy in and out. While returning the staff was run by only one young man. He was working really hard, but needed help!!

Rating:

5.0

The employee on duty Sunday morning, Anthony W., was terrific. He simultaneously handled two customers. It was seamless, and he was professional from beginning to end. Kudos to Anthony W. I had a good experience renting a truck at this location a year or two ago. Whoever is hiring and training at that store is to be commended. Keep up the good work!

Rating:

5.0

Very smooy

Rating:

5.0

I can't think of of anything.

Rating:

4.0

Please respond to customer waiting in vehicle at drop off door. Rather than have customer go into building and search for help. Young man was helpful after searching for help. Simple fix.

Rating:

5.0

I didn’t get their names but all three gentlemen that assisted us were outstanding. Friendly, professional and knowledgeable

Rating:

5.0

Quick and efficient.

Rating:

5.0

The undercarrage of the truck was caked in mud...could have used a wash before we picked it up. And one of the headlights was out. But the truck ran well and the people working at the location were excellent!

Rating:

5.0

Thanks U-Haul. Taylor helped me & she was awesome!!! I've always had great experiences with this Columbia U-Haul, including Aaron Self, who was always approachable, helpful & kind. What a great group! Thanks everybody, a neighbor of UHaul & happy customer!

Rating:

3.0

Stay with the original agreed upon drop off location.

Rating:

4.0

No complaints. Staff was friendly and helpful.

Rating:

5.0

NA

Rating:

5.0

Taylor at the 800 business loop, 65203 location is always incredible to receive help from. I have interacted with her on a few different occasions while picking up a uhaul and have had excellent customer service and an easy experience!

Rating:

5.0

I submitted to have my receipt emailed but it was never emailed. Went to the account and selected to get my receipt emailed, it took me to a page that said it’s no longer available.

Rating:

5.0

Everything went smoothly

Rating:

2.0

I drove the truck 15 miles to simply move some furniture. I hardly used any gas, but put in $5 anyway just to make sure that it was back where it needed to be. Then when I got the bill, there was an additional $17 charge for more gas. I feel robbed.

Rating:

5.0

Please see notes above. The first site had no attendant available to help me. I had to go to two different locations to get what I needed. I had 2 flat tires. Thank goodness I purchased road side assistance.

Rating:

5.0

Easiest drop off I've done! Thank You!

Rating:

5.0

The only thing I would change is the unit requested. The unit I was assigned was an indoor entrance which was nice to stay out of the weather bc while organizing the unit but carrying items through two doors and down that hallway was not ideal. The carts supplied were a lifesaver but next time I would request closer to the end of the building or an outdoor access unit.

Rating:

5.0

Nice facility. It was easy in and out.

Rating:

1.0

Hole in roof of unit. Several items damaged. Giant inconvenience. Previous holes duct taped. Roof needs repair.

Rating:

3.0

I did not like having to provide a copy of my drivers license and a photo. I have been renting from U-Haul for years and never had to have my license and a photo stored in U-Haul. Databases. I understand presenting photo ID but not for UHaul to keep.

Rating:

1.0

My unit was paid up until August 29,2024. No one tryed to contact me from u haul they told my son who was not on the lease agreement I was the only one on the lease I should have been contacted. They're saying I owe u haul $57.00 I'm not paying it they owe me money. I'm contacting an attorney and see if I have grounds for a lawsuit against your company. I paid every month and I should have personally been notified you where overlocking my unit!!!

Rating:

5.0

We needed short term storage and the whole experience couldn’t have gone better. Jauan and his team were very friendly and helpful. The facility was nice and convenient. Thank you!

Rating:

5.0

Very convenient! Staff is very friendly and knowledgeable! Facilities are great and have expanded over the last couple years so lots of options For units.

Rating:

3.0

The storage was fine the truck rental however charged nearly 3 times what we were told. Also claimed a cleaning fee even though we used the same truck as a month before and it was in the exact same shape as when we dropped it off including the 2 hand print stains that were on the windshield the first time we picked it up. They claim the cleaning fee will be refunded but as of 2 days later it has not.

Rating:

5.0

Just add more office hours during the week and weekends too. Anyhow, it was great!

Rating:

5.0

This moving experience has been an absolute whirlwind, and I don't know if I would've been able to do it without Uhaul!! They had everything I needed and made the storage unit and trailer experience so easy. I did not feel any extra stress from them.

Rating:

5.0

Awesome customer service

Rating:

5.0

Great place to store your belongings

Rating:

5.0

Very nice ppl. Moved alone and got help moving one piece of furniture which was help

Rating:

5.0

Trevion Scott was awesome! He was friendly and helpful and professional. He was so fast!!! Amazing!!! I HIGHLY RECOMMEND THIS UHAUL LOCATION!!!

Rating:

1.0

The employees are very rude. I was put on autopay by an employee without my approval. I called once and talked to the manager and explained to him that my rent would be late, I asked him not to run my card payment because the funds wouldn't be there. 5 days later my card was still charged causing me overdraft fees. I called back and he reversed the transaction which took 4 days and then I was charge more late fees. They are incompetent and don't communicate well with eachother. I was paying for a gated facility but sometimes the gate was wide open and within the last 6 months the gate had been removed. I wouldn't suggest anyone use this facility.

Rating:

5.0

Awesome customer service from both locations. Illinois and Missouri Appreciate the courtesy call on my storage reservation..

Rating:

5.0

I have used this storage facility for a full year and every transaction has been smooth and convenient. From the manager on down, all employees work above and beyond. On my moving day Octavious was a god send! All obstacles came my way and he help me every step!

Rating:

5.0

Charles was extremely helpful during move in, he took the time to solve our issue even though the office was very busy. He was professional and helpful. His manager was helpful over the phone as well. We are grateful

Rating:

5.0

When I was moving stuff out of my storage one day I forgot a box sitting out and they put it inside and made sure it wasn't tampered with that box had my bank account info in it thank God for the staff noticing the box and helping me out I would strongly recommend them

Rating:

4.0

The gas was not where it showed on paper work.

Rating:

5.0

The employees at 800 Business Loop 70 W are awesome

Rating:

5.0

Thank You U-Haul!

Rating:

1.0

A number of things. First, we did not have a code to get into the secured area where the storage was located. So we had to wait until the one guy working there came over to punch the code in to get us in. Then we drive in and head to the back where the storage was located to find a lock on his door. So I drove back out of the secured area to find out you needed a code to get out! We had no code. We could not communicate with anyone because there was no one around. The call button on the code pad did not work so we stood there waiting for about 30 minutes until some guy loading his own stuff outside the gated area went and got someone for us. So then we got out and had to wait for another guy to figure out how to get the lock off. That took another 20 minutes until he finally found a key. Then he gave us a code to use to get in and out so the rest was ok.

Rating:

2.0

We went in to pay for a unit and had it all set up. Later, we went to the unit to start putting stuff in and it was locked. There was a lot of back and forth before we were given a different unit. Through all the confusion, the man who finally fixed the issue was very helpful and courteous.

Rating:

5.0

The store manager was extremely helpful and accommodating with regard to my rental needs.

Rating:

1.0

Was never able to log in online to pay my Bill, was told my email wasn’t in the system yet I received an email about a late fee. Every. Single. Time I tried to go to my storage unit there were huge uhual trucks blocking my unit preventing me from getting things I needed.

Rating:

5.0

Tina was so helpful and sweet . She should be employee of the month unless it’s that Charles fella

Rating:

5.0

👍

Rating:

5.0

Throughout my entire experience at Uhaul Columbia, the staff has been amazing and has gone above and beyond expectations. I am extremely satisfied and would definitely recommend them to anyone with storage or moving needs.

Rating:

5.0

Everything went great

Rating:

5.0

Perfect experience!

Rating:

3.0

For whatever reasons, we were unable to access our unit for 2 days because the storage facility and the parking lot at the u-haul center was overflowing with u-haul trucks. We were able to get in if there were staff there to move trucks out of our way, but the route to the storage area entrance was blocked off by trucks for 3 or 4 days in a row, severely limiting our ability to move our items out of storage after work.

Rating:

5.0

My experience was the best it could of been. Highly recommend their services.

Rating:

5.0

The only negative I can say is that the unit’s lighting timer is too short. It’s well lit for about 5 minutes and then it goes off. The unit is very secure and very clean. The staff went above and beyond to make our move easier. Tammy, Abdul and Cam are the best! This is a great location and I highly recommend.

Rating:

5.0

The staff was outstanding everytime we went in the facility. Always helpful.

Rating:

5.0

The staff was very helpful and courteous despite being very busy.

Rating:

5.0

Staff went over and above helping me resolve any issues, and were unfailingly friendly. Five-star service! I’ve done business with this location several times and I’ll keep going back!

Rating:

2.0

untrained stuff

Rating:

5.0

Don't remember the clerk's name. My wife even commented on how friendly and helpful she was with our truck reservation and storage rental locker.

Rating:

1.0

My parents drove an hour to pick up the items in the storage for me and was greeted with a long wait time and very rude staff. I reported her.

Rating:

5.0

Fast, smooth transactions. Very friendly and accommodating on short notice. Great experience! Will use them again for moving needs!

Rating:

5.0

Tammy was extremely helpful and did a great job.

Rating:

1.0

Two people total working very slowly! Took 2.5 hours to rent truck and car trailer. Lot is extremely congested had to have staff move several vehicles to get to my storage unit, then my code didn’t w

Rating:

5.0

They found a storage unit for us in record time.

Rating:

4.0

The price is just more expensive. For example, my 10 by 10 ended up being 120, at another place I could get 10 by 20 for 125. The service at this place was always good though. Thank you!

Rating:

3.0

The complaint I have is due to my personal storage unit. There was damage to my things due a leak in the past in the roof. It was fixed but not the ceiling inside. Water and rodent damage.

Rating:

5.0

They helped me when I was on my last leg! Will return when I need a uhaul again!

Rating:

5.0

Seamless start to finish with built-in flexibility. Great customer service.

Rating:

5.0

Great customer service

Rating:

5.0

Always friendly and helpful!

Rating:

5.0

Very pleasant

Rating:

5.0

Great staff. would recommend any day

Rating:

5.0

Very professional no problems at all.

Rating:

5.0

The people at this facility were helpful and friendly, from the moment I rented a storage unit, to months later when I rented a moving truck. I cannot recommend them more.

Rating:

1.0

I submitted disputes and never heard back. Once when I checked on the status of my dispute, I was told that there was a record of contact and resolution--that was a lie. This place should be shut down

Rating:

3.0

ONLY major malfunction we asked for due date to b on the 1st so we could afford to come get our things & ended up paying months of storage... rather than 1 mo bc $ went to storage rather than a truck

Rating:

5.0

Every encounter with U-Haul staff was pleasant and efficient. I always felt completely safe every time I visited the storage unit. Thanks for having an excellent facility in Columbia, Missouri.

Rating:

5.0

While we did not visit the facility, our “pod” arrived safe and sound exactly as promised! Delivery/dispatch kept in touch the entire time. Melissa and the1-800 teams were amazing! Beyond satisfied!

Rating:

5.0

Great service,

Rating:

1.0

Need to get their act together. Had nothing but problems from start to finish. P.S. get EVERYTHING documented in writing!