Customer Reviews for U-Haul Moving & Storage at University of Missouri

8251 reviews

800 Bus Loop 70 W   Columbia, MO 65203
(Located South of I-70 off of Exit 125)

(573) 449-3094

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(573) 449-3094

800 Bus Loop 70 W
Columbia, MO 65203
(Located South of I-70 off of Exit 125)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

Erin A. 
Rating:
5.0

Customer did not leave a comment.

Jake H. 
Rating:
1.0

I had to rent two separate uhails on order to use the 24/7 option. Then I open up the key box.... no keys. This really messed up my obligations.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Had to go back and get a dolly which was reserved and paid for; would be good if staff would double check things like this before letting customers take the truck. Otherwise, very positive experience with very helpful staff.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

Be Honest! Was told I would be refunded the difference in the 1250 miles I paid for. I only used 533 miles and wasn't refunded any money. When I asked I was told that the system processed it that way.

THOMAS G. 
Rating:
3.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Customer did not leave a comment.

WESLEY W. 
Rating:
5.0

Customer did not leave a comment.

Khalid M. 
Rating:
5.0

They were very gracious and professional upon returning the truck and trailer. They were very professional about offering storage.

Randy N. 
Rating:
5.0

Customer service was excellent. Got me in and out quick both on pickup and return.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

The guys at the UHaul store were super nice!

JEANNE J. 
Rating:
3.0

I turned in my vehicle about 22 hours early. Still do not have a finalized bill. Currently have 3 different pending charges on my credit card and have no idea what they're all for. $170.18, $90.70, and $137.81. I had this 14 foot truck and an appliance dolly for about 27 hours and put approximately 53 miles on the truck. Almost $400.00. I'd really like to see a bill that explains this!

Wallace M. 
Rating:
1.0

Was charged twice as much as quoted for the one way rental. Called customer service to address the issue and haven't received a resolution.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

WENDY L. 
Rating:
5.0

Customer did not leave a comment.

brian C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Renting process somewhat cumbersome- I went to the business location - good help received - trailer reservation made- but was told I would be receiving a call from u haul to confirm my reservation that I never received. I did receive an email from u hail to submit more information electronically and to check in on line which I did. With a reservation made at the place of business, then a subsequent email / online reservation form to complete, it still said to call and confirm my reservation (which I did) as well as me waiting for a call to confirm my reservation that I'd been told that I would be receiving. So the net sum gain of all that from the customers perspective was …. cumbersome. All went okay, but it took a lot to reserve a trailer to pull.

John W. 
Rating:
5.0

Keiya was great

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

Kai T. 
Rating:
5.0

Everything was excellent...a standard well above a simple "yes". Marco Tapia

Marco T. 
Rating:
5.0

Went above and beyond!

Ahmed E. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Easy, friendly, on time. Well done!

Brandon B. 
Rating:
5.0

The staff was super helpful.

ALFRED D. 
Rating:
4.0

Customer did not leave a comment.

Guy R. 
Rating:
5.0

Even though it was very busy Staff was courteous and professional.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Customer did not leave a comment.

Angel J. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Stacia M. 
Rating:
4.0

The sign at drop off said to wait with vehicle until someone arrived. I waited for ten minutes or so and finally went inside and was told that waiting was unnecessary. The sign needs to be updated.

DENNIS M. 
Rating:
5.0

Both gentlemen were respectful and professional. Cannot think of any improvement Excellent

NATALIN S. 
Rating:
5.0

Trevon was very polite and professional. Got me hooked up and on the road.

RUSTYN P. 
Rating:
5.0

Customer did not leave a comment.

Peter S.  |  Overall Experience 
Rating:
5.0

Customer support is exceptional at this location. The staff care. They were friendly and helpful during booking, pickup, and drop off.

Jake H. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Excellent Service !!!

JOHNNY T. 
Rating:
1.0

I received the truck 6 hours later than I was supposed to for a cross state move, the tail lights on the left side of the trailer did not work and the signal lights worked for the opposite-

Tonika S. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

The staff there was very professional and very efficient. They met me in the parking lot upon my return and got me out of there in no time. I could not give a higher rating to anyone!!

Scott H. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Systems were down nationwide but the staff adjusted well and had me on my way in a reasonable amount of time considering.

Michael A. 
Rating:
1.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

DARRYL S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

PAMELA F. 
Rating:
3.0

Excellent staff at this location.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Nothing

Shelby A. 
Rating:
4.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Easy process in and out and great customer service.

DONALD H. 
Rating:
5.0

Friendly helpful staff.

JULIE B. 
Rating:
4.0

Customer did not leave a comment.

BARBARA J. 
Rating:
5.0

Great customer service

SHAD N. 
Rating:
3.0

not a single employee was wearing a mask, and they were more concerned with their own conversations than with assisting me

MADISON H. 
Rating:
5.0

Customer did not leave a comment.

TYLER A. 
Rating:
5.0

The team there made the whole process smooth and easy. Also, they were very friendly.

SCOTT H. 
Rating:
1.0

Was never able to log in online to pay my Bill, was told my email wasn’t in the system yet I received an email about a late fee. Every. Single. Time I tried to go to my storage unit there were huge uhual trucks blocking my unit preventing me from getting things I needed.

Victoria R.  |  Overall Experience 
Rating:
5.0

The only place to rent a trailer. Excellent service. Great price. Hooked up and good to go. 5🌟

RUSTYN P. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

BRENNA C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

IDA A. 
Rating:
5.0

Outstanding, quick and efficient workers!! Our UHaul experiences surpassed our previous rentals with other companies. Price was significantly lower than other national companies and service was significantly better!

MANUEL S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

timothy P. 
Rating:
5.0

Customer did not leave a comment.

KEITH O. 
Rating:
1.0

They charged my card one day for a trailer that I used for a couple of hours. Then they charged me for 2 days when I returned it. I tried reaching out multiple times and even got a response from someone saying they'll refund/cancel one of the charges but they only canceled the original charge which was the correct charge. So I was charged for 2 days even though I only used a trailer for 1 day for a couple of hours. I'll probably just go to Lindsey rentals next time.

TONY K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Every Time I come to rent a truck from this location, Tina Jackson is always polite, and professional. It's greatly appreciated!

CHRISTOPHER T. 
Rating:
3.0

Customer did not leave a comment.

JACK W. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

I had two young customer service reps assist me and both of them were very friendly and provided excellent service!

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Great Customer Service super quick and easy in and out polite service reps!

ADAM A. 
Rating:
5.0

Can think of nothing to improve on. All very professional.

terry D. 
Rating:
3.0

There were several people there to drop off their trucks. No one was there to give directions where to drop off the truck. Key drop box was not easy to find it was outside the front door, it should have been where truck is dropped off. I returned the gas tank over where it was when I got it. It almost cost me $70.00 to fill up the tank. It would be nice to get some of that money back.

Paula M. 
Rating:
1.0

So many things went wrong, was told one thing and then something different would happen. U-haul employees were completely rude, lied, drove 15-20 miles over the speed limit with my personal values in the containers, recklessly and were just down right awe full! Worst service ever! If I didn't already have my stuff in the pods I would have definitely gone somewhere else!

Michelle M. 
Rating:
5.0

Great service!

MATTHEW L. 
Rating:
5.0

Very professional

Peter S. 
Rating:
5.0

Customer did not leave a comment.

FRIANDRA L. 
Rating:
5.0

The return on the website was a hassle; it is not user friendly.

DAISY D. 
Rating:
5.0

Customer did not leave a comment.

ANGES L. 
Rating:
3.0

Customer did not leave a comment.

Bridget A. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

The staff was quick to get our trailer parked and disconnected. They were friendly and in control of the lot as trucks, vans and trailers were coming in at the same time.

Damien L. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
3.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Tina was so helpful and sweet . She should be employee of the month unless it’s that Charles fella

CHARLES J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  Overall Experience 
Rating:
5.0

👍

jessica c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damein W.  |  First Impressions 
Rating:
5.0

Throughout my entire experience at Uhaul Columbia, the staff has been amazing and has gone above and beyond expectations. I am extremely satisfied and would definitely recommend them to anyone with storage or moving needs.

David B.  |  Overall Experience 
Rating:
5.0

Everything went great

Taylor R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVE L.  |  Overall Experience 
Rating:
5.0

Perfect experience!

brent m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian V.  |  Overall Experience 
Rating:
3.0

For whatever reasons, we were unable to access our unit for 2 days because the storage facility and the parking lot at the u-haul center was overflowing with u-haul trucks. We were able to get in if there were staff there to move trucks out of our way, but the route to the storage area entrance was blocked off by trucks for 3 or 4 days in a row, severely limiting our ability to move our items out of storage after work.

Eric R.  |  Overall Experience 
Rating:
5.0

My experience was the best it could of been. Highly recommend their services.

Brian V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nayla C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATISHA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melba L.  |  Overall Experience 
Rating:
5.0

The only negative I can say is that the unit’s lighting timer is too short. It’s well lit for about 5 minutes and then it goes off. The unit is very secure and very clean. The staff went above and beyond to make our move easier. Tammy, Abdul and Cam are the best! This is a great location and I highly recommend.

STEFANIE W.  |  Overall Experience 
Rating:
5.0

The staff was outstanding everytime we went in the facility. Always helpful.

Ted R.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous despite being very busy.

Ted R.  |  First Impressions 
Rating:
5.0

Staff went over and above helping me resolve any issues, and were unfailingly friendly. Five-star service! I’ve done business with this location several times and I’ll keep going back!

tonja d.  |  Overall Experience 
Rating:
2.0

untrained stuff

senit Z.  |  Overall Experience 
Rating:
5.0

Don't remember the clerk's name. My wife even commented on how friendly and helpful she was with our truck reservation and storage rental locker.

Joseph Q.  |  First Impressions 
Rating:
1.0

My parents drove an hour to pick up the items in the storage for me and was greeted with a long wait time and very rude staff. I reported her.

sherri r.  |  Overall Experience 
Rating:
5.0

Fast, smooth transactions. Very friendly and accommodating on short notice. Great experience! Will use them again for moving needs!

Angela W.  |  First Impressions 
Rating:
5.0

Tammy was extremely helpful and did a great job.

larry d.  |  First Impressions 
Rating:
1.0

Two people total working very slowly! Took 2.5 hours to rent truck and car trailer. Lot is extremely congested had to have staff move several vehicles to get to my storage unit, then my code didn’t w

douglas s.  |  Overall Experience 
Rating:
5.0

They found a storage unit for us in record time.

sherri r.  |  First Impressions 
Rating:
4.0

The price is just more expensive. For example, my 10 by 10 ended up being 120, at another place I could get 10 by 20 for 125. The service at this place was always good though. Thank you!

CYNTHIA R.  |  Overall Experience 
Rating:
3.0

The complaint I have is due to my personal storage unit. There was damage to my things due a leak in the past in the roof. It was fixed but not the ceiling inside. Water and rodent damage.

MELISSA G.  |  Overall Experience 
Rating:
5.0

They helped me when I was on my last leg! Will return when I need a uhaul again!

Sara D.  |  Overall Experience 
Rating:
5.0

Seamless start to finish with built-in flexibility. Great customer service.

john s.  |  Overall Experience 
Rating:
5.0

Great customer service

lataja r.  |  First Impressions 
Rating:
5.0

Always friendly and helpful!

SARA H.  |  Overall Experience 
Rating:
5.0

Very pleasant

gwendolyn t.  |  Reservation 
Rating:
5.0

Great staff. would recommend any day

william p.  |  First Impressions 
Rating:
5.0

Very professional no problems at all.

THEODORE K.  |  Overall Experience 
Rating:
5.0

The people at this facility were helpful and friendly, from the moment I rented a storage unit, to months later when I rented a moving truck. I cannot recommend them more.

Dawn R.  |  Overall Experience 
Rating:
1.0

I submitted disputes and never heard back. Once when I checked on the status of my dispute, I was told that there was a record of contact and resolution--that was a lie. This place should be shut down

Farrah L.  |  Overall Experience 
Rating:
3.0

ONLY major malfunction we asked for due date to b on the 1st so we could afford to come get our things & ended up paying months of storage... rather than 1 mo bc $ went to storage rather than a truck

Martin M.  |  Overall Experience 
Rating:
5.0

Every encounter with U-Haul staff was pleasant and efficient. I always felt completely safe every time I visited the storage unit. Thanks for having an excellent facility in Columbia, Missouri.

EVA A.  |  Overall Experience 
Rating:
5.0

While we did not visit the facility, our “pod” arrived safe and sound exactly as promised! Delivery/dispatch kept in touch the entire time. Melissa and the1-800 teams were amazing! Beyond satisfied!

Jacob B.  |  Overall Experience 
Rating:
5.0

Great service,

Jeffrey P.  |  Overall Experience 
Rating:
1.0

Need to get their act together. Had nothing but problems from start to finish. P.S. get EVERYTHING documented in writing!

Troy R.  |  Overall Experience 
Rating:
5.0

I must commend the staff on how clean the restroom was it had a home feeling with pictures and a fresh smell.

STEVEN W.  |  Overall Experience 
No reviews have been submitted for this location.

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