Customer Reviews for U-Haul Moving & Storage at University of Missouri

8,833 reviews

800 Bus Loop 70 W   Columbia, MO 65203
(Located South of I-70 off of Exit 125)

(573) 449-3094

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(573) 449-3094

800 Bus Loop 70 W
Columbia, MO 65203
(Located South of I-70 off of Exit 125)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I've used this location two times now and have had good service

PAUL M. 
Rating:
4.0

The trailer's lights stopped working

Jacob H. 
Rating:
3.0

The attendant has no customer service and was a bit of an ass through the whole return process. Stating "this is how we do it at uhaul" and then walked off. I would not recommend this location and have not interest of further business unless I absolutely have to rent again.

STEVEN T. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Staff was very friendly and helpful!!! The trailer worked perfectly for what I needed it for.

SANDRA K. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Truck was very dirt inside and out...I had to sweep out the cargo area of the truck myself..not ideal when you are already having to do alot of things to move your entire household

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY J. 
Rating:
4.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

would like to have had a radio in the truck

Randy B. 
Rating:
4.0

I was disappointed that I had reserved the cargo van 3 days in advance through the national system and it was not there for me. I have been chastised by this staff in the past for not making a reservation and yet when I did this time they obviously gave the cargo van to someone else. Disappointing. They acted as if I should be happy that I got a ten foot box truck. And yet that is not the same gas mileage and it is more difficult to drive in a cargo van. I think people should get what they reserved and less they are very late

CHRISTIAN C. 
Rating:
5.0

I tried to return it through the app right after close, but it wasn't working so I had to leave it outside and wait until the store opened

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

MILDRED R. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Wonderful service and very easy in and out.

CHESTER K. 
Rating:
5.0

Customer did not leave a comment.

lori B. 
Rating:
4.0

Easy return and fairly quick check in.

John R. 
Rating:
5.0

Wasn't scheduled to drop off here but the manager let me so I didn't have to drive an extra 25mi. Great service and friendly people!

Steven V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

A good experience

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
4.0

Customer did not leave a comment.

PAUL E. 
Rating:
4.0

Customer did not leave a comment.

MELDINA K. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth C. 
Rating:
4.0

New wiper blades

DANIEL S. 
Rating:
5.0

Return service was fast and hassle-free. That was lovely. I have nothing bad to say.

NADEGE K. 
Rating:
5.0

Customer did not leave a comment.

Vince S. 
Rating:
3.0

I guess prompt, attentive customer service is a thing of the past? Don't get me wrong -- I wasn't treated badly. The service I received was just sort of like they didn't care if I did business with them or not. A greeting and a smile and a look in the eye would have been great, but I don't seem to get that treatment anywhere often any more.

douglas J. 
Rating:
5.0

Nothing - return was very easy; park in the return line and take key inside. I did have to speak to a manager in order to remove the charge for the utility dolly, which seemed to be an easy fix that the location staff could/should have been able to make.

Scott L. 
Rating:
5.0

Everyone was very friendly and helpful. I was in and out in about fifteen minutes.

JOY R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE C. 
Rating:
4.0

Get things right. I was charged $20 for out of hour return when the van was returned around 1pm and I handed the key to a staff member. Yet to get/see my $20 refund.

OLUSEYI O. 
Rating:
1.0

Horrible horrible experience! Got a call the day before my rental that they didn't have truck for me anymore, then after a long call with someone who was clueless found out that they called the wrong person and my rental was all set. Then on Sunday there was only one person working when I got there, he was busy which was no problem. Then second guy rolled in about 20 minutes after opening parked in the closet customer spot to the front door and was insanely unprofessional. Informed me the dolly I reserved was given to someone else. I really needed one and asked to check to make sure. I told him I was in a hurry since I was driving to Chicago and had to get unloaded that night. I have NEVER seen anyone move so slow in my entire life and to top everything off he wasn't even wearing real shoes!! He was in house slippers slowly shuffling around. I asked to speak to a manager on duty and they told me he was at church and wouldn't answer his phone. That is 100% unacceptable, to be on duty but un-reachable is crazy! The attitudes of both people working were completely inappropriate, they couldn't have cared less that they moved at the pace of a sloth and were rude and unhelpful. The other guy was also wearing house slippers. How can you allow your employees to wear slippers and treat customers like that! Will positively never use uhaul ever again - complete idiots working down in the office in Springfield and total asses working in the store in Columbia. And you can't go to church while you are supposed to be working!

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

SENAD M. 
Rating:
2.0

Be more pro active when checking in and do a walk through on the condition of the rental truck. Also there was was no paperwork given at time of pickup to carry on board to show prove of rental. I rented a 15ft truck and was given a 20ft, which cost me more in fuel. I was charged for a 4 day rental and returned it in less than 48 hours with no compensation for early return. I feel I was overcharged. The windows were dirty on the inside and out making it hard to see through and spent unnecessary time getting it clean enough to see through clearly. The truck ran good but used more gas than a smaller truck for what little I had.

HOWARD D. 
Rating:
5.0

Likely from time to time, check the air pressure on the trailers.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Ryan K. 
Rating:
1.0

Somewhere in the process my return location was changed without discussing with me.

Carl H. 
Rating:
2.0

I have contacted twice because I was charged for equipment I didn't receive and no one has gotten back to me.

Breanna Y. 
Rating:
5.0

Excellent Service!!!!

tyree G. 
Rating:
5.0

The young men at this location were wonderful! I had a reservation at a different location that turned into a nightmare. After three hours of trying to fix the problem, I drove down the street where these young men had me ready to go in about 30 minutes.

THEDUS B. 
Rating:
4.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Wallace F. 
Rating:
5.0

The cab of the truck was clean, but had a bad odor. The ride in the cab was loud, but I expected that.

JOHN R. 
Rating:
5.0

The employees at 800 Business Loop 70 W are awesome

tyree g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mattina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA G. 
Rating:
3.0

The staff seemed to busy to deal with us. We wanted them to check everything before we left to insure everything was checked in but they just took the keys and said they would handle it later. I guess they did, haven't heard

Rick M. 
Rating:
5.0

Very beautiful experience with the rental

Cyril O. 
Rating:
5.0

Second to none!

Rickie C. 
Rating:
4.0

I highly recommend light air fresheners in the truck.

David S. 
Rating:
5.0

Great Coustmer service always!

STEPHANIE S. 
Rating:
5.0

Customer did not leave a comment.

Harold Y. 
Rating:
5.0

Friendly, proficiently, efficiently.

Xingyi Q. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Thank You U-Haul!

Allia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LuAnn H. 
Rating:
5.0

Keep up the great work

MORGAN B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Rented 12 mover pads. Staff made it clear they were low stock, and may not have any. They found a bag (going out of their way to find them, which was very nice of them and I appreciated). Only got 6 mover pads, though. Not clear if I was charged for 6 or 12 on the form, and if the other site is going to charge me thinking there should be 12, not 6. Otherwise, no complaints. Excellent staff. Friendly, witty, and funny. Made the experience incredibly smooth. Site was extremely clean and well taken care of.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Employees were nice and helpful. One of the employees brought my containers to my car and loaded them even though we had to get inventive on how we wanted to load into an already full SUV. Thanks to that employee. Containers were a little dirty but in their defense they just got returned when I was picking up.

Maico R. 
Rating:
5.0

Customer did not leave a comment.

JAMARO C. 
Rating:
5.0

Customer did not leave a comment.

Terri C. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Tina Jackson was a great help with the entire process. She made the process smooth and she has great customer service skills.

BREANA L. 
Rating:
5.0

Keira was very professional

JOHN W. 
Rating:
5.0

It wasvquick and painless since I used the app to check in.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Bob J. 
Rating:
5.0

Customer did not leave a comment.

russell p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

On site staff we great to work with and very pleasant.

Daniel C. 
Rating:
5.0

Awesome staff and manager is really cool.

MEGAN R. 
Rating:
5.0

Customer service was great! I was greeted when I walked in, the entire process was fast and efficient. Hassle free.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Hailee T. 
Rating:
5.0

Customer did not leave a comment.

Xuanbo C. 
Rating:
1.0

I gave a negative review because I hired movers through your website.. The first canceled at the last minute then had to pay 200 dollars more for Same day movers who also didn't show… Now I'm waiting for my refund of 1000 dollars that still hasn't came

JOHNATHAN P. 
Rating:
5.0

Uhaul seems to have misplaced this trailer. I received two calls asking about where it was. This was a one-way rental for which I paid the full fee. Somehow St. Louis seems to think I was going to return it to St. Louis. This was a first when dealing with uhaul.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Adjust your rates. We paid almost $400 for a little over 300 miles and 26 hours that could've been returned in less than 24. We were told we had to do the 3 day rental… ridiculous!

Sharri S. 
Rating:
5.0

Customer did not leave a comment.

RONNELL F. 
Rating:
5.0

There was a line out the door at 8am. Trey Scott and Kieya Hubbard didn't get frustrated. They were still polite and professional. I rent trucks at this location all the time. And they always make my job easier.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

The staff here was very professional, friendly, and very customer service oriented.

RANDY N. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Everyone was extremely helpful and friendly. I would definitely come back to this location.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE MARIE C. 
Rating:
4.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

Customer did not leave a comment.

ABDUL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

Poor because I returned the truck on 8/31/21 per contract and yet was charged for an additional day. Also, the Uhaul website is inadequate and glitchy and the 800 # routeenly has a 30 min + wait time.

Theodore M. 
Rating:
2.0

I rented the largest truck uhaul offers. I only reserved it for half a day not knowing if I'm being charged by the hour or the day. For starters you could improve the information provided on your website. The gentleman who cashes me out tells me he'll email me a receipt. Truck is due back at 1:30. And some will pull it upfront for me. Oh and he also tells me they don't have any dolly's even though I made my reservation to include one 2 weeks ago. But that's all. Doesn't tell me about putting fuel in it or if need more time what I do. Nothing. My receipt was not emailed to me until I called and asked for it. I got texts about verifying the condition of the truck, after I was already clear across town. I later called to ask how I extend the time on the rental and how it's charged. And he's half paying attention to me and talking to someone else. Tells me it's by the day. When I ask him to clarify what that means for uhaul he then tells me if I drop it off past 1:30 (which was a 6 hour reservation) then I would owe for another day. My fiancé took the phone from me and told him we picked it up at 9am. Is a day 24hrs, or the duration of business hours. Told 24hrs and told that they close at 7pm that day. Go to return my truck 15 minutes before close. The door is locked. I stand there and wait, holding my keys. The same guy finally comes walking out and opens the door far enough for him to stick his head out and say “what” told him I was there to return my truck. He told me to leave the keys in it and e'll get to it, he's gotta get stuff closed up. Meanwhile there are several other customers still in the lot trying to drop things off and etc. I don't know how you run your business but any job I had we were open and serving customers till closing time and then we locked the doors to clean and close up things. Not impressed in the slightest.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

TAMMIA K. 
Rating:
5.0

Customer did not leave a comment.

KELLY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas P.  |  Overall Experience 
Rating:
1.0

A number of things. First, we did not have a code to get into the secured area where the storage was located. So we had to wait until the one guy working there came over to punch the code in to get us in. Then we drive in and head to the back where the storage was located to find a lock on his door. So I drove back out of the secured area to find out you needed a code to get out! We had no code. We could not communicate with anyone because there was no one around. The call button on the code pad did not work so we stood there waiting for about 30 minutes until some guy loading his own stuff outside the gated area went and got someone for us. So then we got out and had to wait for another guy to figure out how to get the lock off. That took another 20 minutes until he finally found a key. Then he gave us a code to use to get in and out so the rest was ok.

BRADLEY H.  |  Overall Experience 
Rating:
2.0

We went in to pay for a unit and had it all set up. Later, we went to the unit to start putting stuff in and it was locked. There was a lot of back and forth before we were given a different unit. Through all the confusion, the man who finally fixed the issue was very helpful and courteous.

James C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRADLEY H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elisabeth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul W.  |  Overall Experience 
Rating:
5.0

The store manager was extremely helpful and accommodating with regard to my rental needs.

Janet G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter S.  |  Overall Experience 
Rating:
1.0

Was never able to log in online to pay my Bill, was told my email wasn’t in the system yet I received an email about a late fee. Every. Single. Time I tried to go to my storage unit there were huge uhual trucks blocking my unit preventing me from getting things I needed.

Victoria R.  |  Overall Experience 
Rating:
5.0

Tina was so helpful and sweet . She should be employee of the month unless it’s that Charles fella

CHARLES J.  |  First Impressions 
Rating:
5.0

👍

jessica c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damein W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason S.  |  First Impressions 
No reviews have been submitted for this location.

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