Friendly, proficiently, efficiently.Xingyi Q.
Customer Reviews for U-Haul Moving & Storage at University of Missouri
Columbia, MO 65203
(Located South of I-70 off of Exit 125)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chad H.
Thank You U-Haul!Allia R. | Overall Experience
Customer did not leave a comment.LuAnn H.
Keep up the great workMORGAN B.
Customer did not leave a comment.Charles H.
Rented 12 mover pads. Staff made it clear they were low stock, and may not have any. They found a bag (going out of their way to find them, which was very nice of them and I appreciated). Only got 6 mover pads, though. Not clear if I was charged for 6 or 12 on the form, and if the other site is going to charge me thinking there should be 12, not 6. Otherwise, no complaints. Excellent staff. Friendly, witty, and funny. Made the experience incredibly smooth. Site was extremely clean and well taken care of.Andrew W.
Customer did not leave a comment.Daniel P.
Employees were nice and helpful. One of the employees brought my containers to my car and loaded them even though we had to get inventive on how we wanted to load into an already full SUV. Thanks to that employee. Containers were a little dirty but in their defense they just got returned when I was picking up.Maico R.
Customer did not leave a comment.JAMARO C.
Customer did not leave a comment.Terri C.
Customer did not leave a comment.Jesse S.
Customer did not leave a comment.KENNETH B.
Tina Jackson was a great help with the entire process. She made the process smooth and she has great customer service skills.BREANA L.
Keira was very professionalJOHN W.
It wasvquick and painless since I used the app to check in.Steve F.
Customer did not leave a comment.Bob J.
Customer did not leave a comment.russell p. | Overall Experience
Customer did not leave a comment.PATRICK L.
On site staff we great to work with and very pleasant.Daniel C.
Awesome staff and manager is really cool.MEGAN R.
Customer service was great! I was greeted when I walked in, the entire process was fast and efficient. Hassle free.Steve B.
Customer did not leave a comment.Hailee T.
Customer did not leave a comment.Xuanbo C.
I gave a negative review because I hired movers through your website.. The first canceled at the last minute then had to pay 200 dollars more for Same day movers who also didn't showâ€¦ Now I'm waiting for my refund of 1000 dollars that still hasn't cameJOHNATHAN P.
Uhaul seems to have misplaced this trailer. I received two calls asking about where it was. This was a one-way rental for which I paid the full fee. Somehow St. Louis seems to think I was going to return it to St. Louis. This was a first when dealing with uhaul.Stephen G.
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.MICHAEL K.
Adjust your rates. We paid almost $400 for a little over 300 miles and 26 hours that could've been returned in less than 24. We were told we had to do the 3 day rentalâ€¦ ridiculous!Sharri S.
Customer did not leave a comment.RONNELL F.
There was a line out the door at 8am. Trey Scott and Kieya Hubbard didn't get frustrated. They were still polite and professional. I rent trucks at this location all the time. And they always make my job easier.Christopher T.
Customer did not leave a comment.Michael N.
The staff here was very professional, friendly, and very customer service oriented.RANDY N.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.GARY M.
Everyone was extremely helpful and friendly. I would definitely come back to this location.DAVID L.
Customer did not leave a comment.CHRISTINE MARIE C.
Customer did not leave a comment.tim H.
Customer did not leave a comment.ABDUL M.
Customer did not leave a comment.ROBERT S.
Poor because I returned the truck on 8/31/21 per contract and yet was charged for an additional day. Also, the Uhaul website is inadequate and glitchy and the 800 # routeenly has a 30 min + wait time.Theodore M.
I rented the largest truck uhaul offers. I only reserved it for half a day not knowing if I'm being charged by the hour or the day. For starters you could improve the information provided on your website. The gentleman who cashes me out tells me he'll email me a receipt. Truck is due back at 1:30. And some will pull it upfront for me. Oh and he also tells me they don't have any dolly's even though I made my reservation to include one 2 weeks ago. But that's all. Doesn't tell me about putting fuel in it or if need more time what I do. Nothing. My receipt was not emailed to me until I called and asked for it. I got texts about verifying the condition of the truck, after I was already clear across town. I later called to ask how I extend the time on the rental and how it's charged. And he's half paying attention to me and talking to someone else. Tells me it's by the day. When I ask him to clarify what that means for uhaul he then tells me if I drop it off past 1:30 (which was a 6 hour reservation) then I would owe for another day. My fiancÃ© took the phone from me and told him we picked it up at 9am. Is a day 24hrs, or the duration of business hours. Told 24hrs and told that they close at 7pm that day. Go to return my truck 15 minutes before close. The door is locked. I stand there and wait, holding my keys. The same guy finally comes walking out and opens the door far enough for him to stick his head out and say â€œwhatâ€ told him I was there to return my truck. He told me to leave the keys in it and e'll get to it, he's gotta get stuff closed up. Meanwhile there are several other customers still in the lot trying to drop things off and etc. I don't know how you run your business but any job I had we were open and serving customers till closing time and then we locked the doors to clean and close up things. Not impressed in the slightest.RYAN B.
Customer did not leave a comment.TAMMIA K.
Customer did not leave a comment.MELANIE M.
Customer did not leave a comment.MARY S.
Have fuel tank full at pickup. I had less than 50 miles left in tank.Fred E.
Employee was helpful and friendly.Evan S.
Customer did not leave a comment.Chuck K.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.Troy S.
Customer did not leave a comment.DAVID H.
Very good serviceKymberlee H.
N/A at the momentRodrigo C.
Customer did not leave a comment.Joseph S.
There was broken glass in the back of the Uhaul. We didn't have time to go back inside, and they were extremely busy, so we just cleaned it up ourselves. There was only 1 person working, the line to check in was very long. The woman working was running 3 registers at once to be more efficient, and providing EXCELLENT customer service to everyone. She was awesome!TIFFANY H.
Customer did not leave a comment.Marilyn G.
Everything goodWILLIS G.
The ubox delivery was delayed by a day because they did not have enough boxes on the day of promised delivery. Then the next day, the Ubox delivered had a broken door and did not close properly. We could not close the door all the way and there is a risk of water damage. We wanted to replace the ubox with another one but they did not have any extra available so we had to use the broken one. Huge disappointment. The movers who I hired were very helpful and professional however, and without them I would not have used the service at all.Jella A.
Customer did not leave a comment.ROBERT R.
Give the young man at the desk some help. You are losing customers who walk away from frustration when they have to wait in a long line because only one person is helping them. I had to wait about 20 minutes to pick up a truck I had reserved. Others customers left and went elsewhere.David R.
After I got home I got the received the receipt via email and got charged for 6 gallons of fuel I didn't use. I made another trip across town because I would rather talk to them in person than over the phone. I got there and talked to a woman, I'm guessing the manager, and she told me the fuel gauge was on 1/2 when she checked it after I brought it back which I know was not true because It was on almost 3/4 when I parked it, I know how to read a fuel gauge and I only drove it about 12 to 15 miles. I asked her to take me to the pickup I rented because I wanted to see it but she didn't answer me and was hateful and said well the fuel gauge wasn't where it was supposed to be. I truly believe she knew she was lying and wasjust trying to cheat me out of $30. She said well we don't usually do this but I'll refund you the money in the tone of voice like she thinks I was lying. I will never go back to this particular store again.Brad M.
Customer did not leave a comment.Donnie B.
Easier access in and out of parking lot in VERY MUCH needed. I would suggest buying and using the hotel parking lot next doorTIMOTHY J.
Customer did not leave a comment.THOMAS L.
I have no improvement opportunities. The staff at this location was excellent. I had not previously towed a vehicle, and they talked me through the process. They were friendly, motivated, very knowledgeable, and went the extra mile for me. The staff at this location left a very, very good impression on me. Thanks!!!JAMES L.
They are SO busy there! Reserve in advance! :)STEPHANIE J.
Customer did not leave a comment.KELLY E. | First Impressions
The guys working were more interested in taking selfies and talking with each other than being helpful. People were cutting in line and getting tense with each other. There was no dolly, no pads, and no explanation of services - was told to bring vehicle back "before the end of the day" on the 24th. Did NOT receive a copy of the agreement, was under assumption I had unlimited mileage (moving to KC) NOT ONCE did anyone attempt to explain, well...anything to me at all. The vehicle had trash from fast food in it. Then when I returned it, I got charged 156.37 because the person in Columbia only gave me 150 miles of usage. Overall a horrible experience and I will look for alternatives next time I need to move anything, because I will never give another dollar of my money to the Uhaul facility in Columbia MO again. I should get a full refund, not only did I get overcharged, but the lack of a dolly was horrible. Then to get charged MORE money is just worse. The person in Belton was very helpful, but unfortunately could not get any financial help for us, since it is a different region. She advised us to call Columbia and ask them for a refund. My wife Allison called and was extremely nice, but the person said she would need to speak to the manager. My wife asked when the manager would be in, she would be happy to call back, and she was hung up on. The customer service in Columbia when I picked up was absolutely lacking in every aspect. The guys working that day should either be retrained or replaced, which doesn't matter much to me, because I won't be back...but I DO want my money back. ASAP.JEREMY H.
Customer did not leave a comment.Douglas P. | Overall Experience
Fast and professional! Great job done!Ashley F.
The customer service was absolutely terrible. My box was not on time and the staff members were rude and disrespectful. I was at u-haul for 3 hours and missed my move in time on campus. I will not be using this location again.Kamaryn S.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.CASSANDRA L.
Customer did not leave a comment.NATHAN W.
Uhaul mobile app for android did not work for the trailer return. Made the return experience not good. It failed on adding a photo, and wouldnt allow a return without the photo. I could have uploaded a photo from my camera, but the app wouldnt allow that. Online customer service was average. However the location people have been great to work with, great customer service.Dennis K.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.daniel P.
Again no need for improvementMERLEENE K.
Customer did not leave a comment.Mark K.
The uhaul containers were not dropped at the 2nd location when we had arranged for them to be and we actually had to go to the uhaul storage to get them to deliver the containers to the requested location after waiting over 2 hours. As it stands now - 2 1/2 weeks later it still shows that the containers are in storage and we are done with them and I have told them so multifple times. I am also still waiting on a refund as I was charged for 4 storage boxes and only used 2 - I have called multiple times, been on hold with uhaul for HOURS and HOURS with no satisfactory results. I am extremely frustrated with the fact that my credit card has been overcharged and the refund of $280 I was promised (on multiple occasions) has yet to post to my account. I am very disappointed in this uhaul experience as I have not had any issues prior . If nothing else - I would like my $280 back - your assistance in this matter is most appreciated.SHAWN S.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.DIANE H.
Customer did not leave a comment.Rachel S.
Customer did not leave a comment.Rediet Z.
If you can get the office directly is helps. Calling the 1 800 number is a bit of a hassle.Jennifer R.
My only concern was a phone call I received from a Springfield MO office from a man named Larry. He said I rented two boxes, when I only rented one, and needed to charge me for one more box and change my arrival date. The extra $1000 was added to my account. I explained to him I only had one and had never ordered two. I understand everyone makes mistakes but he did not correct this error. Four days later the extra $1000 was still there. I had to call again to have someone else correct this. At one time I was on-hold for an hour. I needed to confirm an arrival date so I could notify the movers as well as ask off of work. I couldn't find anyone to help with this. I had to send my daughter to the U-haul store in Columbia, MO to get answers because I could not get connected to the store. I find it ridiculous to call a specific office and you get kicked to a general call center half-way across the US from the people you need to talk to. With all that being said, my box did arrive on the original date because it was expedited by the people in Columbia and all my belongings arrived safely. I am grateful for that!Renea W.
Customer did not leave a comment.Robert J.
Appeared well managed and staffed. ThanksBrian C.
Horrible experience, and I didn't even get my U-Haul. I reserved a vehicle 2 weeks in advance for a move. I selected the after-hours pick-up option using my smartphone and a lock box. When I arrived, the lockbox number and combination did not work. I tried every other lockbox, I tried switching the order of the combination, changing a number up and down by 1 just in case there was a mistype, and nothing worked. After 20 minutes, I called U-Haul's customer service number for assistance. Meanwhile, I verified I was at the correct location, and even located the truck number in the lot. The truck did not have the keys in it, even though it was unlocked. I was on hold for almost an hour waiting to speak with someone, and finally couldn't wait any longer and had to make other last-minute moving arrangements. I called U-Haul back the next day, and waited on hold again for another hour. I finally spoke with someone, who assured me they were emailing the GM of that location to verify the truck hadn't moved, and then would refund my estimated payment of $60. A couple days later another U-Haul charge of an additional $40 was pulled from my account, and I was emailed a receipt with my "electronic signature" on it for 3 days of a u-haul rental. I obviously had not signed this form. I called and waited on hold for almost 2 hours and spoke with someone, who again said that they were contacting the general manager, and the issue would be resolved that day. Later that night, I got a call from U-Haul asking when I was planning to return the truck. I explained the situation, and she said she needs to have the GM look into it further to make sure the truck was actually returned. The next morning I still had not heard anything, so I called and they said the GM was with a patient but would call me back. 3 hours went by and I heard nothing, so I called again and the GM answered the phone. He said he authorized the refund and I should have gotten an emailed receipt. I asked him to resend and stayed on the phone until I received it. This has been a nightmare. Not only was I truck-less on moving day, but I have been out $100 for almost a week, when I was only planning on paying $60 for a usable truck in the first place!Alaina Y.
Customer did not leave a comment.HAROLD H.
Have truck ready at pickup time, need more staff, and if using check in thru the app it should make the pickup easier.LaSar S.
A number of things. First, we did not have a code to get into the secured area where the storage was located. So we had to wait until the one guy working there came over to punch the code in to get us in. Then we drive in and head to the back where the storage was located to find a lock on his door. So I drove back out of the secured area to find out you needed a code to get out! We had no code. We could not communicate with anyone because there was no one around. The call button on the code pad did not work so we stood there waiting for about 30 minutes until some guy loading his own stuff outside the gated area went and got someone for us. So then we got out and had to wait for another guy to figure out how to get the lock off. That took another 20 minutes until he finally found a key. Then he gave us a code to use to get in and out so the rest was ok.BRADLEY H. | Overall Experience
The check in process was easy because they said to just pull it in and leave keys in truck. However I would have preferred a digital check in where you can do it yourself- take photo of odometer and show proof of return. This was missing to me. The next afternoon they called me and asked if I had returned the vehicle! Scary!! It all worked out but that was not preferable for check in.Angela B.
Our trailer was not properly hooked up to our vehicle and came a loose as we were driving on the highway over a bridge, only being held together by the safety chain. The U-Haul representatives were very uncaring and unapologetic. The female manager I had to call back after being told we would not be charged for this rental was even ruder, and I have her name if needed. She was very unapologetic about the accident first of all, as well as the charge not being removed from my account as I was previously told. I was very disappointed and very surprised and how we were treated in this whole ordeal which was no fault of ours. The highway patrol which responded and helped us were appalled at how the trailer hitch was hooked up improperly to our vehicle. I've never been treated with so much disrespect and uncaring due to someone else's negligence, U-hauls, as we were. I will be sharing this experience with others.WENDY L.
The best staff, so professional â€”Â helped with installation, went above and beyond looking for my electrical hookup (though I didn't have it), consulted to ensure safety...the very very best!WILLIAM H.
Customer did not leave a comment.Gayle E.
Took forever to find reservation, truck leaked.ROBERT B.
Customer did not leave a comment.David-Paul C.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Thomas E.
The U-Haul app I was told to use did not allow me to send the Odometer reading. I tried for about 30 minutes before giving up and calling the 1-800 number. I waited another 15 minutes or more before anyone answered the 24/7 line. The person there had me go to the website to finish the drop-off. It worked, but someone should have mentioned going to the website if the app didn't work. I probably tried 50 different pictures on the app and it wouldn't work. I think the OCR probably sucks because it couldn't match my digital display in the truck. Needs to be fixed.Michael H.
Smooth pick up process. The employee helped attached the trailer to my vehicle and showed me how to do it. Also, extremely quick return process, which was nice.BRIAN C.
They are great they know what they are doing are helpful. Trevion was busting a sweat working the lot during college students move in week. Says a lot about uhaul!ANN P.
The recieving teem needs to be more attentive when you explain what is wrong with the vehicleRANDALL L.
Customer did not leave a comment.Michael S.
We went in to pay for a unit and had it all set up. Later, we went to the unit to start putting stuff in and it was locked. There was a lot of back and forth before we were given a different unit. Through all the confusion, the man who finally fixed the issue was very helpful and courteous.James C. | First Impressions
Customer did not leave a comment.BRADLEY H. | First Impressions
Customer did not leave a comment.Elisabeth P. | Overall Experience
Customer did not leave a comment.paul W. | Overall Experience
The store manager was extremely helpful and accommodating with regard to my rental needs.Janet G. | First Impressions
Customer did not leave a comment.Peter S. | Overall Experience
Was never able to log in online to pay my Bill, was told my email wasn’t in the system yet I received an email about a late fee. Every. Single. Time I tried to go to my storage unit there were huge uhual trucks blocking my unit preventing me from getting things I needed.Victoria R. | Overall Experience
Tina was so helpful and sweet . She should be employee of the month unless it’s that Charles fellaCHARLES J. | First Impressions
Customer did not leave a comment.Paul H. | Overall Experience
👍jessica c. | First Impressions
Customer did not leave a comment.Damein W. | First Impressions
Throughout my entire experience at Uhaul Columbia, the staff has been amazing and has gone above and beyond expectations. I am extremely satisfied and would definitely recommend them to anyone with storage or moving needs.David B. | Overall Experience
Everything went greatTaylor R. | Overall Experience
Perfect experience!brent m. | First Impressions
Customer did not leave a comment.GERALD M. | Overall Experience
Customer did not leave a comment.GERALD M. | First Impressions
Customer did not leave a comment.Jason S. | First Impressions
Don't remember the clerk's name. My wife even commented on how friendly and helpful she was with our truck reservation and storage rental locker.Joseph Q. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!