Customer Reviews for U-Haul Moving & Storage at University Square

733 reviews

44 Hammond St   Worcester, MA 01610

(508) 762-1257

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(508) 762-1257

44 Hammond St
Worcester, MA 01610

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Maxim N. 
Rating:
5.0

Customer did not leave a comment.

JARRED B. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Fix the mobile pickup process. Took 45 minutes to complete on site while movers waited at the load site, costing me money.

Michael N. 
Rating:
5.0

Is my first time so I can tink on something

Duglas C. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The staff was very helpful and they took good care of me. I will always want to do business with them.

Prince W.  |  Overall Experience 
Rating:
5.0

Staff at this location was great, very helpful and nice.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

I was a little confused at first as it was my first time renting a u haul, so I went inside and the employee who helped was very kind and helped me get on my way easily

Megan C. 
Rating:
5.0

Thank you

Reina C. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
5.0

Add windshield washer fluid to this van

Richard L. 
Rating:
5.0

Love Love my service

NATALIE P. 
Rating:
4.0

Mobile pick up process was much too long and complicated. Took 25 minutes to complete pick up while standing in the freezing cold waiting for the uhaul rep to call my alternative contact. Truck smells of cigarettes

Kimberly F. 
Rating:
5.0

Clean spills in the cup holders between rentals, if necessary. Nothing worse than looking at sticky areas where you want to put phones, papers, masks, etc.

Mark M. 
Rating:
5.0

The people working there were very nice.

FRED C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

Christian C.  |  First Impressions 
Rating:
4.0

On-the-go upset the elevator didn't work and the garga door not working couldn't pull in At the other was there was a car park inside I thought it was only for uhaul truck to load and unload only it tool me all day to finished up cause my unit was near the elevator wich didn't work

HECTOR R. 
Rating:
5.0

Rapid and thorough service.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
2.0

Double check that truck being taken matches the systems. Given wrong truck. Had a faulty gas cap sensor told to just hit reset button. I believe that's what lead to the check engine light turning on later on. Other than that everything else was fine.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
2.0

No gas???

DAVID B. 
Rating:
5.0

Is very good company

MOHAMED A. 
Rating:
3.0

Make sure that you checked the mileage and put in the accurate mileage and also make sure fuel is put in right as well

LOIS L. 
Rating:
5.0

The Uhaul software kicked out the clerk while he was typing in customer information and he had difficulty getting the vehicle for the customer because of the software issues.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Brenner B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

There are 2 low bridges on approach to this store. While the trucks will easily clear them, it did make me a bit nervous. Maybe include a notice in the printed instructions or phone greeting?

CHRISTOPHER K. 
Rating:
5.0

my service guy was great . nothing

JAMES W. 
Rating:
5.0

Fiquei muito satisfeito com o atendimento e vou sempre que precisar vou procurá-los novamente

Oliveira T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
2.0

My tank was full yet I got charged. I have pictures of my dash. Not too pleased that someone would lie and screw a customer.

JAMES B. 
Rating:
5.0

Bien

SAIRO B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yelisse R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Not much. Every time I go I'm treated great. It's 30 minutes from me but is my preferred uhaul rental location

MATTHEW L. 
Rating:
5.0

Tape quality to clasify items for storage is awfawl (worst sticking quality glue I've ever seen in my 72 years old). Get totally loose in less than 10 min. Slim knives - equal quality. Low price, but don't last; too easy to get ruined.

Omar R. 
Rating:
5.0

Customer did not leave a comment.

Cici A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

This location is the best U-Haul I have been to; I would recommend it to anyone. Excellent customer service, great availability. Keep the outstanding work that you have been doing!!

Jafet D. 
Rating:
5.0

Customer did not leave a comment.

GERRY P. 
Rating:
5.0

Moving is a big stressful process but The staff at this location were very courteous and helpful. They went out of their way to ensure I got the truck I needed. Big kudos to everyone at this location. Libis Bueno

LIBIS B. 
Rating:
5.0

Customer did not leave a comment.

Domingo B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

The guys there were very helpful and very professional thank you

RUBEN C.  |  First Impressions 
Rating:
3.0

I got in my assigned cargo van and just before I left I was told I couldn't use that van. They van they replaced mine with was much older. I asked if I could get the same cargo van as there were multiple on the lot, but they said no. Considering my rental involved 10 hours of driving I would have appreciated the new cargo van I was supposed to get. After driving the old van I wish I had just left before they took the new van back from me.

Timothy B. 
Rating:
4.0

Very low Tire pressure on left side of Back wheel of u-Haul 10' truck.

ALTAMIRO D. 
Rating:
4.0

I was charged 12 plus dollars for a reason unknown quoted one price and paid more

CHARLES F. 
Rating:
5.0

Without a doubt THE best experience I've ever had with a rental company. Access from the highway was great, set up to drop off was great, personable people and professional. This should be the standard for any company to follow. Thanks for the experience

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
2.0

We had requested a Pickup Truck and 6 X 12 Open With Ramp reserved. It was supposed to be guaranteed Friday, 11/26/2021 at 9:00 AM, however when we got there at 9:00 AM the trailer had not been returned. After waiting for a while in hopes the trailer would have been returned, it did not come back. We were offered a smaller trailer, which we accepted but it did not have a ramp. It made transporting the lawn mowing equipment difficult and complicated. I wished we had gotten the equipment we originally ordered.

Thomas B. 
Rating:
1.0

We waited for 2 hours despite calling ahead of time to be sure the truck was ready AND having an email confirmation/reservation. We had to reschedule our ferry reservation 2 times and still almost missed it. Completely threw off our trip and the team has not attempted to compensate us for our time/tickets at all. Will be calling corporate.

LAYNEE K. 
Rating:
5.0

Several bad times but this time was good, very nice truck and good people at the counter

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

TOMOMI H. 
Rating:
5.0

Your customer service was impeccable, outstanding 👏 👌 👍 🙌 Their professionalism and how I was treated especially by John O'Neal was amazing and he deserves a raise. I wouldn't change anything cause the facility on Hammond St perfect. Will rent only from this location. Very satisfied customer. That's What's Up!!! Merry Christmas and a Happy New Year 🙏

RAFAEL S. 
Rating:
5.0

Customer did not leave a comment.

jesse m.  |  Overall Experience 
Rating:
3.0

Too expensive.

Kimberly O. 
Rating:
4.0

Your location is excellent, easy access. Thank you .

JOHN B. 
Rating:
4.0

The truck had a leak in the roof of the truck and some things got wet, so far appears that nothing was damaged.

Deborah K. 
Rating:
4.0

Customer did not leave a comment.

MARINA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eileen M. 
Rating:
3.0

Tire pressure gauge was on but not on the sheet for what was wrong with the uhaul

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

ESTHER M. 
Rating:
5.0

Excellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).

Maria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Im fell very satisfied with the service thank you very much.

Alta Gracia a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

German C. 
Rating:
4.0

I truly love it. Really appreciate it!! Very reliable service.

ANTOINE R.  |  Overall Experience 
Rating:
5.0

Simeone should answer the phone when customers need assistance. But other than that everything is fine!

Rosa V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
3.0

The car wreaked of smoke and that truck I drove should not be on the road. Even the worker agreed that the engine was having some issues. The issue is it's too old and beat up.

BERNARD P. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

jaime b.  |  Overall Experience 
Rating:
5.0

Very clean, helpful in answering your questions.

YELISSE R. 
Rating:
5.0

Customer did not leave a comment.

Yelisse R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Henry A. 
Rating:
5.0

Customer did not leave a comment.

Liana A. 
Rating:
3.0

Was charged for has when we brought it back with the same amount of gas we started with. Such a rip off!!!

DENNIS M. 
Rating:
5.0

This was a last minute pick up. It was easy in and out.

SHARMANTA D. 
Rating:
5.0

Customer did not leave a comment.

SAUD J. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHG M. 
Rating:
5.0

The lock system for pick up is not easy to follow specifically at night . The two sided wheels are confusing. the code to unlock consisted of 3 letters the lock had 4 rotating wheels .

Mohammad K. 
Rating:
3.0

Customer did not leave a comment.

Allyson S. 
Rating:
5.0

Really nice staff!

PETER Z. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

ANEEL F. 
Rating:
5.0

People are bright, helpful and efficient - EVERY Time!

VICTORIA C. 
Rating:
5.0

Customer did not leave a comment.

MARGARITA L. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO A. 
Rating:
3.0

Customer did not leave a comment.

Kelley C. 
Rating:
4.0

Allow people to upload photos from their phone and not just through the ap or tell people to do the self return on their phone before putting the keys through the slot. I took pictures of the gas guage and the mileage, put the keys through the slot, then got in my car to do the final paperwork and leave. I was going to wait until I got home and had internet connection. I am glad I didn't but it meant that I couldn't use the photos that I took and had to take new photos. Fortunately the mileage showed up without needing to start the vehicle.

SUSAN G. 
Rating:
4.0

Radio station had issues staying on. Overall ride quality was decent. Location itself and staff did an fantastic job.

HECTOR G. 
Rating:
5.0

No issues whatsoever. Very polite staff

Neil P. 
Rating:
4.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

MURIEL R. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Trailer had a broken hinge but not discovered at time of rental.

DAVID W. 
Rating:
5.0

The people that work there are very courteous and professional.

JIMMIE B. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Customer did not leave a comment.

AVARY D. 
Rating:
1.0

National reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.

AARON J.  |  First Impressions 
Rating:
5.0

Angela is. Very nice and sweet it was pleasure to have her help us thank you

HOWARD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND P.  |  First Impressions 
Rating:
5.0

Awesome please best experience

angel S.  |  First Impressions 
Rating:
5.0

La persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention

DAISY A.  |  First Impressions 
Rating:
4.0

I will recommend to anyone.

ANTOINE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dynta J.  |  First Impressions 
Rating:
5.0

I was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one

Anamarie O.  |  First Impressions 
Rating:
5.0

Buen trato

Herminio C.  |  First Impressions 
Rating:
5.0

My move in experience was great , trucks smells clean 🙌💯💯💜amazing !

Yashira S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria a.  |  First Impressions 
Rating:
5.0

The facility is extremely clean and the staff is super friendly.

ARLI V.  |  First Impressions 
Rating:
5.0

Excellent job

Barbara W.  |  First Impressions 
Rating:
4.0

In cell place is not very cleaned, but satisfiable.

Zongyao l.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARGARET H.  |  First Impressions 
Rating:
5.0

Staff was well respectful step by step gave me directions to my storage and information on how to get into the facility

Carlos B.  |  First Impressions 
Rating:
5.0

Jenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.

Michael S.  |  First Impressions 
Rating:
5.0

Good personal and kinds.

edwin r.  |  First Impressions 
Rating:
5.0

Very well job and poly

Carol F.  |  First Impressions 
Rating:
5.0

Best experience!

kathleen g.  |  First Impressions 
Rating:
5.0

Very please with service and professionalism

Sandra S.  |  First Impressions 
Rating:
5.0

The best of lo mejor

gualberto c.  |  First Impressions 
Rating:
5.0

Excellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saehyun P.  |  First Impressions 
Rating:
5.0

The place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job

WANDA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben T.  |  First Impressions 
Rating:
5.0

She was very professional

LUIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa V.  |  First Impressions 
Rating:
5.0

I loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.

Susan D.  |  First Impressions 
Rating:
4.0

The staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.

Patrick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge c.  |  First Impressions 
No reviews have been submitted for this location.

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