Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have dropped off here before and like this location, it is clean, personnel are friendly, and it is right near a gas station for easy fill up before return. When I tried to reserve truck on-line it didnt show this location as an option, and I had to call u-haul directly (& then when i went to pick up my truck, they still had it wrong!). If you are doing a one way rental and have a mileage cap, it is important to be able to choose pick up and drop off locations! Esp in cities like Worc that have many low overpasses that could make getting to them directly difficult. This location also sells almost anything you would need for your move
Donna Levin
Rating:
5.0
This was not the pickup location I signed up for. Instead uhaul should have help troubleshoot the original location I was trying to pickup rather than moving me to a further location and charging me more. Website didn’t work for 24/7 pickup or the app. Best part was being on hold for 15 minutes and a rep saying I see you didn’t pickup your truck then describing I was on hold waiting to get it unlocked to which he said I would have to rewait in the queue or pickup at this location. Then he said he moved the reservation to which this location didn’t have the reservation or a truck available. This location was fine but overall pick up experience was awful and would never recommend truck 24/7.
William Sevon
Rating:
5.0
The side view mirror
Evelyn Boateng
Rating:
5.0
Customer did not leave a comment.
azra bajrovic
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Leger
Rating:
4.0
While the U-haul lot itself was almost 5 I had to give it 4 stars because of the location and the process when you return a truck after hours. Because I had to stand outside taking pictures in the parking lot after dark,even though there was a well lit park next to the facility, people were arguing and yelling profanities in that park, I just wanted to get out of there, but I had to spend time taking pictures and answering questions before I could even drop the key in the box, and the location of the key box was the only part of the building that was not well-lit. Also our truck did not come with a dolly, but when questioned about breaking the green strap I could only answer yes or no and not applicable was not an option. And yes, I realized that last statement has nothing to do with location. However, I had no other way to give my input into an overlooked question.
Jonathan Blasczak
Rating:
1.0
Customer did not leave a comment.
yanina ayala
Rating:
5.0
Customer did not leave a comment.
LAURA RUIZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James Cossette
|
Overall Experience
Rating:
5.0
N/A the counter guy was professional and answered all my questions about the vehicle and billing. I was confident when i left and returned the vehicle.
Shanneka Woods
Rating:
5.0
Great management, very informative and helpful
Nathaniel Cytanovic
|
First Impressions
Rating:
5.0
The cashier lady was very nice and friendly this was my second time having her and she always has a positive attitude
keisha banks
Rating:
5.0
Customer did not leave a comment.
Mohamed Zawahreh
Rating:
5.0
Customer did not leave a comment.
Lizaida Serrano
Rating:
5.0
Customer did not leave a comment.
Consuelo Rojas
Rating:
5.0
Customer did not leave a comment.
rexford kyei
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jewell Felix
|
Overall Experience
Rating:
4.0
stuck side door. I was frustrated to find out that they knew my van had a hard to open side door yet rented to me after me talking about all that I needed to load. I am an active 72 yo with gray hair. They should have known better. Not good customer service.
The door should be fixed.
Eileen Mikielian
Rating:
5.0
Customer did not leave a comment.
Peter Antalek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SIMONL GREENBAUM
Rating:
1.0
Overcharged my card for miles and aditional charges gas cleaning etc
Julian Tanga
Rating:
5.0
Customer did not leave a comment.
Indira Lujan
Rating:
3.0
Did not have any equipment in the truck and did not return my deposit
J'Lene Strickland
Rating:
5.0
Customer did not leave a comment.
Cornelio Abarca
Rating:
5.0
Customer did not leave a comment.
Nicole Mastrapasqua
Rating:
5.0
It is more of a full service uhaul location. They have longer hours, convenient location half a block from gas station, personnel were helpful and friendly
Donna Levin
Rating:
5.0
Very nice vehicle. Clean and good In the snow.
Jonathan Arguin
Rating:
5.0
Customer did not leave a comment.
RAMUEL ELYSEE
Rating:
5.0
The gentleman that assisted me was great. He was pleasant and went offer everything with me.
Paula Cowell
Rating:
5.0
Seamless. Tech was good. Happy wth experience. They could have shoveled off truck after snow storm. Wasn't fun having to do it myself.
Robert Bradley
Rating:
4.0
The vehicle was low on fuel when I picked it up. There was also a bag of trash in the box. Neither were big deals but it was less that perfect.
Alex Gray
Rating:
5.0
Customer did not leave a comment.
Michael Wright
Rating:
5.0
Customer did not leave a comment.
Maria del Pilar Delpino Marimon
Rating:
5.0
Customer did not leave a comment.
Talib Barksdale
Rating:
5.0
There isn't anything you need to change. The staff at this location was amazing from customer service to acknowledgement sizes in what truck to rent.😎 I would recommend this location to anyone they know how to treat people
Thank you Trisha
PATRICIA DELGADO
Rating:
4.0
The mobile check-out process was difficult and confusing. The bar code was not clearly identified or labeled. The truck, location, personnel, and return check-in was excellent.
Lucas Markgren
Rating:
5.0
You guys made it super easy for me to come in, get what I ordered, and out the door with no issues and questions from how clear everything was. Thank you so much!!
MARK COPLIN
|
First Impressions
Rating:
5.0
My first time renting a unit and the guys at this location made it so easy.
Leanne MacDonald
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bronwyn Threlkeld-Wiegand
Rating:
5.0
It's my second time renting and they always doing a great job they explain you everything it's fast and the workers are great people I really recommend this place to everyone
jose ramos
Rating:
5.0
Poor notetaking, because there was a lock on the back of the van and the people on that shift that sent me out with the truck knew it was a lock on it from the previous driver, but then the next day I got a call from whoever worked in that shift, asking me about my lock it was my
KENNETH SCHONBORG
Rating:
5.0
The first location (Shrewsbury St/Belmont st) had a truck with a flat tire. The crew was fantastic, booked me another truck at a nearby location and genuinely felt bad about the issue. The new location had everything ready and quickly got me on my way. Can't say enough about a company that makes things right when they start out wrong.
Thomas Wilson
Rating:
5.0
Customer did not leave a comment.
Idalia Rosario
Rating:
3.0
This is the second time I have rented from this location where the "furniture trolleys" and "appliance 2 wheeler" which were included in my order request were not available on the day of pickup. Don't understand why UHaul cannot send confirmation ahead of the pick up date stating items ordered are not available.
Mark GANNON
Rating:
1.0
It took two hours to finally figure out how to get the key out because support kept telling me I have to press in the code and I kept telling him it’s not a code as the padlock and then I had around for the van the truck I got in the truck and it was smelly I sat in the seat and part of the dashboard fell out onto my knees and I had to push it back in. I took a picture of it. The back door on the gate is busted, so it was hard to turn because one of the rollers was broken off also the Padlock on the back wouldn’t open and the passenger door won’t open. The people that came to help me move had to get in the door on the other side and when I came back to return it all it was kind of a process it wasn’t simple. Also they charge me for 10 miles. I don’t believe it was 10 miles Because I went to my house and back to the storage unit that was down the street from Hammond and that’s only I think it was about 2 miles each way so I went 2 miles home 2 miles back downtown and to drifted off. It should be 5 miles at the most , I think there mileage was wrong my mileage was 142335.This was the mileage when I started. Also, the vehicle didn’t shift correctly.i can see s picture
Kenneth Schonborg
Rating:
4.0
This location was much bigger than where I picked up. Also very convenient as it is a block away from a gas station so you can make sure you replace the gas. There are several underpasses around this location so you need to make sure larger trucks will clear. Personnel were very efficient and professional.
Donna Levin
Rating:
5.0
Very good
Newton Mejia Rodriguez
|
Overall Experience
Rating:
5.0
improve adequate staffing.
Clive Goring
Rating:
5.0
Customer did not leave a comment.
Frederick Essien
Rating:
5.0
Customer did not leave a comment.
Jacklyn Revzin
Rating:
3.0
I returned the truck with same gallon levels as they gave me and also with miles less than what they estimated before handing over the keys to me. Also I returned the vehicle before the estimated time of return. But they charged me additional $26 dollars for a reason I am not sure. Being a first user I am completely unsatisfied with service offered to me.
Adarsh Ashok
Rating:
5.0
Customer did not leave a comment.
Thuy Nga Thi Ngo
Rating:
3.0
Check your trucks, the rental that i acquired had frozen rotten eggs and an awful smell because of that. And even maggots really disgusting.
Josue Cotto
Rating:
3.0
Bueno no tengo que comentar to esta muy bien
javier flores-vasquez
Rating:
5.0
Personas there were really human and work with I really appreciate it the help thanks a lot
Ricardo Mendoza
Rating:
5.0
Customer did not leave a comment.
Paul Applegate
Rating:
5.0
Good job
Seth Boadu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Harrison
Rating:
5.0
Customer did not leave a comment.
Khasy Fernandez
Rating:
5.0
I never take the time to leave a review! I didn't get his name,but the gentleman that worked the front desk on 12/10/2023 on Hammond st in worcester ma. Was excellent!!! He went above and beyond to make my first rental experience from u-haul THE BEST!!! FROM THE MINUTE I WALKED IN AT 10:00AM,I WAS GREETED WITH A WHAT CAN I DO FOR YOU ATTITUDE!!! HE WAS VERY ATTENTIVE TO ALL MY NEEDS,ASWELL AS CONCERNS! I ASKED HIM WHERE TO PARK MY PERSONAL VEHICLE, WHILE I UTILIZED MY RENTAL EQUIPMENT? THAT MAN TOLD ME:PARK IT IN FRONT,SO I CAN WATCH IT AND MAKE SURE IT'S SECURE! I HAVE NEVER HAD SERVICE LIKE THAT IN MY LIFE!!!!!!!! THAT MAN IS A ASSET TO YOUR COMPANY!!!!! I WILL NEVER GO ANYWHERE ELSE FOR MY MOVING NEEDS,BECAUSE OF THE SERVICE THAT MAN PROVIDED!!!!! I RENTED STORAGE FROM CUBESMART,I WISH I WOULD'VE WENT WITH THIS LOCATION!!! MAKE SURE YOU LET THAT MAN KNOW HE'S ON TOP OF HIS GAME!!!!! THANK YOU U-HAUL!!! SINCERELY MR.TYRELL K. WILLIAMS!!
Tyrell Williams
Rating:
4.0
As was the case the last time I rented a truck from this location, the customer service reps were great. Always very helpful. The problem is the condition of the trucks. My truck had a cracked windshield, a cracked side mirror, and a lot of body damage. I understand it’s hard to keep up with every little bit of body damage these trucks incur. But trucks with broken windshields and mirrors, should be pulled out of service, until those things get fixed. That seems like a huge safety issue.
Jason Temple
Rating:
5.0
Customer did not leave a comment.
Jackelina Martinez
|
Overall Experience
Rating:
3.0
Good
Ray Rodriguez
Rating:
5.0
Customer did not leave a comment.
Denisse Miranda
Rating:
5.0
No comments everything is good
Walter Gonzalez
Rating:
5.0
Great crew both pick up and drop off.
WILLIAM RAND
Rating:
5.0
Customer did not leave a comment.
Duane Barber
Rating:
3.0
Customer did not leave a comment.
Rebekah Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Ritchotte
Rating:
5.0
5 estrellas en atenciónes / servicios y precios
Manuel Abreu
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa Amegah
Rating:
5.0
Excellent experience and easy to access
Siobhan Petrella
Rating:
4.0
Customer did not leave a comment.
Serigne Mbaye
|
Overall Experience
Rating:
5.0
The truck smelled like cigarette smoke, but other than that, everything was excellent.
Stephanie Diaz
Rating:
4.0
Customer did not leave a comment.
vinicius furieri
Rating:
5.0
Your not always going to make everyone happy!!! However my husband and myself have been very pleased with the equipment and service at Uhaul at University Square, Best experience with renting and the most exceptional customer service from Zachary and Brian.
Thank you all Uhaul employees at University Square 44 Hammond St. Worcester MA 01610
Continue your greatness!!!
Alice Brooks
Rating:
5.0
Customer did not leave a comment.
robert therrien
Rating:
4.0
Customer did not leave a comment.
Ashley Creelman-Rivera
|
First Impressions
Rating:
5.0
Staff very attentive and helpful
Luz Feliciano
Rating:
5.0
Customer did not leave a comment.
Salim Ibrahim
Rating:
5.0
great experience!
nhan nguyen
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Derrick Ansah
Rating:
5.0
Normally I have trouble with uhaul in general pain in the ass, ur app. Sux. But today was perfect very quick and easy
paul leblanc
Rating:
4.0
Customer did not leave a comment.
John Albernaz
Rating:
5.0
Customer did not leave a comment.
Sylvia Penalver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Hunt
Rating:
5.0
Customer did not leave a comment.
Chariotle Gonzalez
|
Overall Experience
Rating:
4.0
The cargo van was excellent but I have one major problem with how it was cleaned. The floor, the brake pedal, gas pedal, and the step up had a shiny treatment like Armor-All and was extremely slippery like grease. The grip of my trail shoes was negated and my foot slipped off the pedal several times making any travel very dangerous. Conditioners and cleaners that make the floor and pedals slippery are a hazard and if an accident had happened there would have been terrible consequences.
Mark Morana
Rating:
3.0
Customer did not leave a comment.
Emmanuel Kwakye
|
Overall Experience
Rating:
5.0
Employees, especially Franco, is very professional and very knowledgeable and quite helpful!!
Tom L'Ecuyer
Rating:
5.0
Customer did not leave a comment.
Johnson Dang
Rating:
3.0
Customer did not leave a comment.
David Barney
Rating:
5.0
Customer did not leave a comment.
james Clinton
Rating:
5.0
Customer did not leave a comment.
Edward Dyer
Rating:
5.0
Customer did not leave a comment.
Ho Lee
Rating:
5.0
Customer did not leave a comment.
tom kies
Rating:
5.0
The Counter Lady Manager was very helpful.
Don Desilva
Rating:
5.0
Customer did not leave a comment.
Mark Gannon
Rating:
5.0
Clean safe place to leave our belongings. We had to move out of town and were not there frequently. Each time we went to move things back it was an easy to access and our things were secure.
Thank you
HEATHER SMITH
|
Overall Experience
Rating:
5.0
There’s nothing to improve on. Everything went smoothly thanks to you guys, my moving nightmare is over thank god!!
Verne Baumann
Rating:
5.0
Customer did not leave a comment.
RICHARD MENSAH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frederick Essien
Rating:
5.0
The two employees on my day of pickup/drop off were excellent. Both were professional and made the process go smooth as glass! They were both personable and easy to chat with. Moving always sucks but they made this portion of the process great!
Christopher Errington
Rating:
5.0
Nice Ppl Thank You
Silvia ventura
Rating:
4.0
Muy rápido y amables
Veronica Fargas
Rating:
2.0
Truck pulled badly to one side, parked terribly for pickup, hitting roof and too close to another truck, reeked of marijuana
Dena Laudon
Rating:
5.0
It was not the location but the handling of my reservation. First of all the agent quoted me $100 more than I paid for a previous same registration. He didn't check it. Didn't know rates went up. As it turns out I was charged much less in actuality. He was dismissive and not helpful. Then, the app did not recognize my reservation. Two on line agents helped me confirm and then return. Total mess. I didn't get my verification of return for more than 24 hours.
Eileen Mikielian
Rating:
5.0
Inside windshields need to be cleaned.
John Guertin
Rating:
5.0
Customer did not leave a comment.
cesar Flores
Rating:
5.0
Customer did not leave a comment.
Osman Bilsel
Rating:
5.0
Customer did not leave a comment.
Gillian Kies
Rating:
3.0
Vehicle’s condition (mechanically) was awful! Brake issues, oil needed to be changed and the truck smelt burnt, there was a chip in the driver side windshield.
Raylene Semidei
Rating:
4.0
Customer did not leave a comment.
JOHN NEILL
Rating:
5.0
Very friendly and great customer service.
Jackie Martin
Rating:
5.0
Customer did not leave a comment.
Farica Allen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tuan Huynh
Rating:
5.0
I never received my receipt by email
dave arseneault
Rating:
5.0
Customer did not leave a comment.
Christina Mossey
Rating:
5.0
Awesome staff very nice and friendly. Will do business with them again. Ty John
JOHN PROVOST
Rating:
5.0
I have been utilizing this facility for my storage and truck rental needs for a few years now. Accessing the location is quite convenient, and the trucks are consistently maintained and clean. However, it is recommended to arrive early as the pickup and return process can take some time.
Stacy Lord
Rating:
1.0
Not clean. The mice had pee and poop all over my stuff. They ate my clothes. They ruined more than 90% of my belingings
Katie Monahan
|
Overall Experience
Rating:
5.0
Good representative service and good customer service self me with respect and dignity thanks much
Seth Boadu
|
First Impressions
Rating:
5.0
Everything was good
Nilda Ramos
|
First Impressions
Rating:
5.0
It was a pleasure working with antonio and staff . Quick easy transition. Highly recommended
Joseph Rugar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose Marie Nyakako
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ansheng Zhu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara Mercado
|
Overall Experience
Rating:
5.0
I wish online availability for furniture dolly and blue quilt blankets were actually in stock and accurate as it said.
EMANUEL ORTIZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danny Le
|
Overall Experience
Rating:
3.0
Don’t know how much can be done but a lot of my belonging had mice poop and urine on it
Alex Perry
|
Overall Experience
Rating:
3.0
We have used this facility a few times. It is close and I think the people are nice. However, we live out of state and we can never get anyone one the phone or answer an email. I called several times each time I was on hold for over 60+ minutes and never talked to anyone. My emails were never answered. Its incredibly frustrating to not get through to ANYONE living far away. Because they handle truck rentals too I get the long wait times... but why not answer an email. Unfortunately, because of this last experience we will not return.
CORAL MILLER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
john kenney
|
Overall Experience
Rating:
3.0
Check out went great. Fast, efficient. Thank you!
Check in (3 months ago) took way too long. We had reserved the room months ahead of time, but the process once we arrived to store belongings was arduous and time-consuming. Please streamline that part of the experience.
ANN SWITZER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trudy Spence
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmie Cotto
|
First Impressions
Rating:
5.0
Facility is great and staff is very pleasant and helpful. Would totally recommend. We stored college stuff for the summer.
Valeria Niehaus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paula bobb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank Parsons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arthur Schurr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SOBRATTIE POWELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jakob Newman
|
Overall Experience
Rating:
5.0
Everyone was exceptionally cordial, knowledgeable, took enough time explaining everything I needed to know. Received spontaneous, knowledgeable, friendly help on phone, in person, behind the counter and one on one with personal human kind responses. Thank you for making a possibly irritating chore a pleasant as can
be experience. Start to finish. Laurie R. 8.12.23
Laurie Russell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenna Tenreiro
|
First Impressions
Rating:
4.0
Good good place we use it again
Mark Rosario
|
First Impressions
Rating:
1.0
The staff sucked and was mostly unhelpful. I had to double pay almost every time. I had to cancel my storage unit and move out almost right away. The staff failed at communicating with each other and each one said something different almost every time. Very much a waste of time and money. I warn about this location to everyone I know. 0/10
desiree wakefield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Federico Gonzalez
|
First Impressions
Rating:
5.0
Staff was friendly very helpful.
Iris Anglero
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cristian Ayala
|
Overall Experience
Rating:
4.0
I didn’t get his name but the man at the front desk (he was African American, maybe in his late 30s-early 40s with locs) managed both service desks, the pick up/drop off lot and customers ringing the storage intercom by himself during a rush and did so seemlessly and professionally. I was very impressed with his ability to multitask and provide excellent customer service.
Honor Mathis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ethan Glasby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Antalek
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Addy Polanco
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL DUMONT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Realmuto
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharise Tolson
|
First Impressions
Rating:
3.0
It's a shame that the outside of the building there's so many needles around it that we have to watch where we're walking and really not cool that I saw a rodent running down the hall from my storage unit and inside my storage unit there was a rodent bait box
Linda Ayan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea Heller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
isaac santiago
|
Overall Experience
Rating:
5.0
The staff and Managment made my day!
I'm about to become homeless I looked everywhere and anywhere for a storage facility in my price range all day! No luck I ended up at uhaul for 1 last try and these amazing people saved my day! And I now know my stuff will be safe secure and it put my mind at ease!
Emerlinda Morales-Oneill
|
First Impressions
Rating:
3.0
I was charged $50 more than my reservation because they gave me a unit on a different floor and then said they couldn’t change it.
Evelyn Gaines
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose Marie Nyakako
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole Robinson
|
First Impressions
Rating:
5.0
Bryan was amazing and hilarious! He made the whole process easy and quick.
Leanne MacDonald
|
First Impressions
Rating:
1.0
I received the letter yesterday stating that I owed for past due payment and that it was going to auction if I didn't pay it I called asked to speak with the head person there Sandra the person that answer the phone said I can make a $300 payment and my storage unit would be fine I I just had to wait for Sandra to call back and Sandra never called me and now they're saying that I can't purchase my storage unit back or pay what I owe even though it didn't sell at auction which is absolutely ridiculous
matthew gilbert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tim boucher
|
Overall Experience
Rating:
5.0
Great facility
steven keita
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
liz rheaume
|
First Impressions
Rating:
5.0
Every one has been super helpful and kind during this trying time. Thank you U Haul staff!
Jon Berthiaume
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcelino Dmenezes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Linda Ayan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah Maldanado
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tim boucher
|
First Impressions
Rating:
5.0
Thank you Franco! So very helpful!!
Carla Consoli
|
First Impressions
Rating:
5.0
All was good..thank you
Diane Skov
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Graham
|
First Impressions
Rating:
5.0
You guys should keep the good Job
steven keita
|
Overall Experience
Rating:
5.0
Smooth and easy, courteous staff.
Bobby Jackson
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
john conley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Milius
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal Horan
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Emile Menard
|
Overall Experience
Rating:
3.0
This facility charged for a unit that was no longer rented. This is unacceptable. Christina told me she had taken my card out of the system and I would not be subject to autopay. Three days later my card was charged even though I had moved and closed my account.
JENNIFER AUSTIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Trudy Spence
|
Online Move In
Rating:
4.0
the only problem we had was the mice.
Daniel Reid
|
Overall Experience
Rating:
3.0
I did enjoy storing my stuff there until the mice decided to make it unpleasant for me causing me to move my things out.
Charity Enimil
|
Overall Experience
Rating:
5.0
Thank you
Loida Delgado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fransico RIvera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Trigiano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dayana Morales
|
Overall Experience
Rating:
4.0
I didn’t move in
MYRTLE OKAI
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lisa harper
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Isis Gerena
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anibal barbosa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yevette Williamson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tommy Gauthier
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jenniefer Todd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwina Kamanda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAHILA HERRERA RAMOS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josue Pacheco
|
First Impressions
Rating:
5.0
Gracias muy bien tratada y facility tnku
Dimarie Matos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felix Colon
|
Overall Experience
Rating:
5.0
Great staffing and help at this location. Everything went very well. Just needs to get the extreme abundance rodent situation under control.
Alice Humphrey
|
Overall Experience
Rating:
5.0
All the workers there are great! Ike (manager) is amazing! He’s so great and it’s always fun to chat with him and with Jody. The guy that adds hitches it’s great too! Everyone there is so helpful. I’ve never moved before as an adult, so this whole process has been overwhelming. They gave me great advice, useful tips and I never once felt judge like I had at other places before. I rented all my trucks and most of my supplies. I appreciate them so much! They have made this transition a lot easier. I highly recommend this location! They’re amazing and will help.
The storage unit was secure, the lock was sturdy and it was really easy to use. Easy to open and easy to close. It helped a lot. I searched all over to find a unit that had good ratings and wasn’t always being broken into. I like that some of them were temperature controlled or heated. They showed me the different sizes, so I was sure the size I picked would fit everything. Thanks for being patient with me. I’ll be back for another truck soon to finish moving everything. You all are rockstars. Thank you!!!
Staff was helpful but more staff needed. On several occasions we needed someone to help us and had to wait for the staff to help several customers ahead of us. This wouldn't normally be a problem except that each customer needed 10-15 minutes of staff time. Once we got up to the desk, the staff was very helpful.
Jonathan Spencer
|
Overall Experience
Rating:
5.0
The guy who helped me was awesome.
Rosalyn Rodriguez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mackenzie Bonner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Derek Stephens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aliyah Pringle
|
Overall Experience
Rating:
5.0
Good and very helpfull
Holly Davenport
|
First Impressions
Rating:
5.0
Great and safe place. Staff will go above and beyond with any questions and concerns.
Thank you again for providing such an exceptional service.
elaine Ibarrondo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Viviana Ayala Quiles
|
Overall Experience
Rating:
5.0
Nice people. Clean facility and secure. Great central location with plenty of parking.
Jacqueline Clark
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Viera
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paul Gleason
|
First Impressions
Rating:
1.0
I use the Hammond Street U-Haul storage facility here in Worcester Mass I would not recommend this facility there was too much rodent droppings in my unit when I cleaned it out there was a dead mouse they need to do more spraying. From 2/22 to 11/22.
APRIL HINE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Wild
|
Overall Experience
Rating:
3.0
Uhaul emailed my ex husband after I told them to remove his information from my order (I don't know how his info was even on my order) because I moved to MA from GA to get away from him because he stalks me and now he knows where I am. The person I spoke to apologized and told me to get a protective order
JODIE MCDANIEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Romeo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMANDA COOLEY
|
First Impressions
Rating:
5.0
I will come again
FRANK AGYEMANG
|
Overall Experience
Rating:
5.0
I was grateful that I received a call the other day from Franco , checking to make sure that I had emptied my storage unit. It seems that no one had canceled my unit after it was emptied. Once again Franco was on top of it. He saved me from paying for an empty unit.
Donna Ograbisz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
juan vargas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NAHILA HERRERA RAMOS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YERI RIVAS RODRIGUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Duplessis
|
Online Move In
Rating:
5.0
The staff were exceptional. I can't thank them enough for their support during the storage and my ultimate move.
DANNY HARGROVE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacqueline Clark
|
Online Move In
Rating:
4.0
Great experience and ease to use, Upon taking everything out I noticed a lot of mice droppings on my unit around the area where my boxes were, close to the walls on my unit, I realize the staff is not to blame for this but I can't overlook what happened either.
Victor Oliveira
|
Overall Experience
Rating:
5.0
Christine was excellent! The whole process was smooth and she explained everything. The facility is very well maintained and easy access! Will definitely recommend this facility to a friend!
Johanna Ortega
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Willie Lacy Jr.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joseph Ruivo
|
Overall Experience
Rating:
5.0
Had an issue with storage rental prices. The manager fixed it quickly and efficiently.
JENNIFER AUSTIN
|
First Impressions
Rating:
5.0
Tara was excellent! She helped us find the right size storage for our needs. Never pressured us into something we didn't need and was super professional!!
Stacy Lord
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
priscilla kihara
|
Overall Experience
Rating:
5.0
We stored some furniture and other smaller household items over the spring/summer prior to another move, and the facility and its staff were great. The place was clean and the staff helpful and professional. Shout out to Mr. Neill who helped us finalize our checkout!
James Sullivan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis Malaret
|
Overall Experience
Rating:
4.0
Overall, renting storage space was easy and convenient. They put out critter traps in each unit, but I did notice that there was a good bit of rodent poop on the floor on my unit that accumulated over time.
Julia Karpicz
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rubén Tubens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn Negron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Wronski
|
Overall Experience
Rating:
1.0
they never have enough car to make the move and when you go to the office they tell you to look for the car on the other floors when they have to do that because they are the employees
Ismael Fiorentino
|
First Impressions
Rating:
5.0
Muy limpio
andelin gomez rodriguez
|
First Impressions
Rating:
5.0
Clean great service
Wonderful hours
Very easy access and
Multiple access points
HEATHER SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcella Archambeault
|
Overall Experience
Rating:
5.0
Staff at Hammond st are friendly and great to work with.
Jeffrey Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
azra bajrovic
|
First Impressions
Rating:
5.0
Great employees were very helpful
Felix Suarez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claire Murphy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jacquelaine wells
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janelle Cox
|
First Impressions
Rating:
5.0
Great, clean, easy-to-use storage space with wonderful and helpful staff.
Arthur Schurr
|
Overall Experience
Rating:
4.0
Wish we had 24 hour access.but overall a good place to store your stuff.
joel madera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joanna Woods
|
Overall Experience
Rating:
4.0
It would be nice to have access to the sliding doors after 7:00. Because of work hours you can’t always get there earlier.
Donna Ograbisz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joyce Mensah
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mafaz Ellis
|
Overall Experience
Rating:
5.0
Ya need more carts, that’s the only improvement but I’m sure customers lock them in their units so 🤷♂️
Besides that, your store/service was awesome
SEAN KINCAID
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Armando Cruz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shanice Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Walker
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samina Banu
|
Overall Experience
Rating:
5.0
Continue with the good job and thanks.
Barbara Wilson
|
Overall Experience
Rating:
5.0
Guy was a fantastic General Manager to work with!!! Definitely refer my people to his location!!!
Daniel Reid
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SEAN KINCAID
|
First Impressions
Rating:
5.0
Location and Employees Are Amazing🙂😊
WILLIAM MCGRADY
|
Overall Experience
Rating:
5.0
Todo fue muy bien me gusto muchísimo
Buen servicio, trato y volvería a rentar por Ustedes otra vez les estoy muy agradecida
Gracias
Migdalia Perez Marquez
|
Overall Experience
Rating:
5.0
The customer service there is very good every one knows there service and go beyond to help the customer. Thanks guys .
clarissa ayala
|
First Impressions
Rating:
5.0
The girl that did my reservation with storage went beyond to explain to me and showed me. Great worker she very knowledgeable. Wish I knew her name. Thank you.
clarissa ayala
|
First Impressions
Rating:
5.0
We were very pleased with the friendly and helpful service we received throughout our use of the facility. We particularly appreciate the excellent customer service by Huy Nyugen, who was always responsive to our questions and concerns. He made us feel truly appreciated as customers. The one problem we had was evidence of the presence of mice in our unit. We understand this problem has to do with the urban setting, and undoubtedly with those unit renters who do not follow the rules of not keeping foodstuffs in the facility. However, Mr. Nyugen was very responsive to our concern and called on staff immediately to clean our unit of mouse droppings. We also appreciate the rodent-control box which was in the unit, which I believe definitely helped. Overall we were very happy with our experience at the facility. Having it available made our lives much easier getting our new home settled. Thank you!
Kathleen Krieger
|
Overall Experience
Rating:
3.0
The employee from u haul John in hammond st worcester mass was really helpful in 7/1/2022 helping me or fixing the problem with my storage unit that I have since 2/26/2021 because they put a lock on my storage saying The other employee Who was working in font desk also that day ( Mr Huy)that I have a balance but it wasn’t true cause i got all my record and also my storage was in the computer as a vacant but it was also false cause I pay the month before and a I got everything inside my storage and also got the record to no balance so they open a new account as a new customer ..thanks John for you good customer service and helping me and founding the problem 0r mistake in the computer..
Rubén Tubens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan Barlow
|
Overall Experience
Rating:
5.0
Please can I drop off your van by tomorrow July 2, 2022
AGNES SAMUKAI-MULBAH
|
First Impressions
Rating:
5.0
Uhaul always my favorite place thank you very much Uhaul company are the best
MARIE PLYMOUTHE
|
Overall Experience
Rating:
5.0
Very friendly helpful respectful and all the staff were very nice and very professional with costumers.
Hector Sotomayor
|
First Impressions
Rating:
5.0
All around a great experience and the manager will go out of his way to help meet a customers needs.
Ashley Gebo
|
Overall Experience
Rating:
5.0
The staff there was very friendly and attentive. Kind all around. And very informative. Would recommend 10/10
WhitneyA Costa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lissette Ramirez
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
justina riopelle
|
Overall Experience
Rating:
5.0
They are very nice people
JOHN ODURO
|
First Impressions
Rating:
5.0
The staff at uhaul was professional and courteous.
Richard Perez
|
First Impressions
Rating:
1.0
Had to close out my unit due to an infestation of mice. Had to throw away a $200 night stand table because it was completely covered in mice urine and feces. Never again will I use U-Haul for storage or truck. I’d rather store it in a cardboard box outside and take a bus.
The staff are great people and helped me out when the unit I rented still had a lock on it. I had problems reaching the location by phone a couple times when I was having trouble with payment and securing my unit, so I definitely recommend resolving all issues in person. Otherwise, I highly recommend this UHaul to others - clean, well lit facility in a great location with kind and helpful employees!
Jessica Strzempko
|
Overall Experience
Rating:
2.0
Storage facility itself is excellent.......when you can access it. They've trimmed the hours from 24/7 to 7a-7p most days, which makes loading or unloading after work most days unfeasible. Beyond that, and much more infuriating, is the fact that the self-access door is usually some sort of inaccessible. Either the door itself is locked (even during hours, you have to go find the office people and have them unlock it), or the computer system is broken and therefore the self-access key reader doesn't work, in which case you STILL have to go find the office staff and ask them what's what. Rarely a smooth experience here. Storage is fine, but a bit of a headache.
Blair Mothersbaugh
|
Overall Experience
Rating:
5.0
Huy was awesome, very courteous and business like. Thank you.
david mercer
|
Overall Experience
Rating:
5.0
The general manager Huy, Josh and everyone here was nothing but amazing, kind, helpful and I just can’t thanks then enough for being freaking amazing!!! I would recommend them in a heartbeat to anyone. Give you guys a pat on the back because you are killing it !!
Genesis Coto
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica Justiniano
|
Overall Experience
Rating:
5.0
Josh was great, made it easy to use the storage facility
Thanks Josh!!
david mercer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Muriel Rios
|
Overall Experience
Rating:
2.0
The first storage I had on the 4th floor (not climate controlled) the roof leaked into my storage and I had some mice dropping in the unit. The GM (Jennifer) was super helpful this time- she moved me to the 2nd floor, the general manager charged me the same as the previous unit I had which was great because it was a nicer unit on the 2nd floor and closer to the elevator. She was super helpful and went above and beyond for me. I didn’t go check on my stuff for about two months, when I went to clean it out this past week there was mice dropping every where in the unit causing me to have to throw somethings away which is very frustrating as I moved everything to the second floor in hopes of it being a better unit especially with the climate control. I had mice droppings stuck in the tape of my packed boxes and dropping all around and inside my daughters toys and all over my wooden table, etc. I wouldn’t recommend the storage site to anyone as two different floors I had similar issues and all I got the day I officially moved out was “sorry” and they took the full rent payment from me even though my stuff and my kids stuff were ruined yet again. We lost some belongings from the issue in the first unit and now we lost more of our belongings. I always paid my rent and if it was late I always paid it before it ever went into default status. Clearly there’s a rodent issue in the building that needs to be addressed. And the fact that I was charged for the full month after I brought the issue up to not one but two workers and both times only got a “sorry” .. not once did anyone ask how can we fix it? How can we make this experience better? I tried to be hopefully in keeping the unit and giving uhaul my business, I’m not sure if the GM left and if the building is under new management now but I will say this past visit to the facility was not a great experience at all.
amanda entwistle
|
Overall Experience
Rating:
3.0
store staff are rude call me dumb because forgot to take the lock off
Jessenia Agosto
|
Overall Experience
Rating:
5.0
The staff was very helpful and they took good care of me. I will always want to do business with them.
Prince Woods
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christian Collins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brenner Burkholder
|
Overall Experience
Rating:
5.0
Bien
SAIRO BUENO DE LA CRUZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yelisse Rosario
|
Overall Experience
Rating:
5.0
The guys there were very helpful and very professional thank you
RUBEN CANDELARIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jesse martin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARINA MATUZEK
|
First Impressions
Rating:
5.0
Excellent place and OUTSTANDING staff. Always with the willingness of giving you the best service..
Positive Recommendation
Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).
Maria Siemasko
|
Overall Experience
Rating:
5.0
Im fell very satisfied with the service thank you very much.
Alta Gracia abreu
|
First Impressions
Rating:
4.0
I truly love it. Really appreciate it!! Very reliable service.
ANTOINE ROBINSON
|
Overall Experience
Rating:
5.0
Simeone should answer the phone when customers need assistance. But other than that everything is fine!
Rosa Vargas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jaime bonilla
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yelisse Rosario
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM PENACASTILLO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebekah Etique
|
Overall Experience
Rating:
1.0
National reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.
AARON JONES
|
First Impressions
Rating:
5.0
Angela is. Very nice and sweet it was pleasure to have her help us thank you
HOWARD SELLERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAYMOND PETION
|
First Impressions
Rating:
5.0
Very helpful and pleasant staff
Jennifer Ruane
|
Overall Experience
Rating:
5.0
Awesome please best experience
angel Santiago
|
First Impressions
Rating:
5.0
La persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention
DAISY AMARAT CRUZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Noah Michael Levine
|
Overall Experience
Rating:
4.0
I will recommend to anyone.
ANTOINE ROBINSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lauren ortega
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nelly Burgos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dynta Jackson
|
First Impressions
Rating:
5.0
I was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one
Anamarie Orozco
|
First Impressions
Rating:
5.0
I'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.
romolo cataldo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Oreste
|
Online Move In
Rating:
4.0
Can't reach staff on phone.
ANANT NAISHADHAM
|
Overall Experience
Rating:
5.0
Buen trato
Herminio Cruz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcella Archambeault
|
Overall Experience
Rating:
5.0
My move in experience was great , trucks smells clean 🙌💯💯💜amazing !
Yashira Santiago
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clayton Cleveland
|
Overall Experience
Rating:
5.0
The employees were so kind and helpful. Surprisingly good experience. Highly recommended.
Naomi Woldemar
|
Overall Experience
Rating:
4.0
There were billing issues in the beginning. The autopsy system was not working.
Shanice Jones
|
Overall Experience
Rating:
5.0
It goes with saying that customers drive a business but if this business is not as hard working then sometimes things don’t work so smoothly. All I can say is that this facility will be highly recommended to anyone & everyone considering all employees are courteous, respectful, more than accommodating, professional as well as taking the entire experience to the next level of comfort and ease was refreshing. No I am not an employee, I am however a recent customer who was homeless and treated with the utmost respect including helping me out in many different ways throughout the process. I always felt like Family and welcomed regardless of the day or situation, that is very hard to come by these days. If the rating went higher they would get 10 out of 10 from me! -JC-
JUSTIN COLLARD
|
Overall Experience
Rating:
4.0
Very friendly and supportive front office staff
Philip Glymin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria acevedo
|
First Impressions
Rating:
4.0
Not easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutter
Abhinav Gandhi
|
Online Move In
Rating:
5.0
The facility is extremely clean and the staff is super friendly.
ARLI VARGAS
|
First Impressions
Rating:
5.0
Excellent job
Barbara Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Giorgio Menallo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN VAZQUEZ
|
First Impressions
Rating:
4.0
In cell place is not very cleaned, but satisfiable.
Zongyao li
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ira Yankwitt
|
Overall Experience
Rating:
5.0
Best customer service! Everyone is super friendly, helpful, and respectful. Used the UHaul service on Hammond St for a year and I have no complaints. Everything is clean, well maintained, temperature controlled, convenient location, and good access hours. Moreover, it felt like a safe environment. Move out was fast and easy.
Brian Chang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET HOWE
|
First Impressions
Rating:
5.0
Staff was well respectful step by step gave me directions to my storage and information on how to get into the facility
Carlos Betancourt
|
First Impressions
Rating:
5.0
Jenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.
Michael Shell
|
First Impressions
Rating:
5.0
Good personal and kinds.
edwin rodriquez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Wronski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sheila sanchez
|
Overall Experience
Rating:
5.0
Very well job and poly
Carol Forget
|
First Impressions
Rating:
5.0
Very helpful and convenient to use. Enjoyed my storage unit. The ceilings are a little higher than is useful but the spaces are great!
Aaron Boyer
|
Overall Experience
Rating:
5.0
Best experience!
matthew gilbert
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Keyonna Cabbage
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN BISHOP
|
First Impressions
Rating:
5.0
The facility was clean and secure. The staff was always helpful, especially the manager, Jennifer Riviera.
lois gibbs
|
Overall Experience
Rating:
5.0
Very please with service and professionalism
Sandra Sells
|
First Impressions
Rating:
5.0
The best of lo mejor
gualberto colon
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First Impressions
Rating:
5.0
Customer did not leave a comment.
lauren ortega
|
First Impressions
Rating:
5.0
Excellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site
Best on your business
María T Siemaszko
Beautiful Souls Inc.. stepping up 4 men program .
Maria Siemasko
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Saehyun Park
|
First Impressions
Rating:
5.0
The place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job
WANDA SANTIAGO
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First Impressions
Rating:
4.0
South elevator makes a sound when going up to 4th floor that makes you think you're about to die.
David Howard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelyn Danso
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelyn Danso
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruben Tubens
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First Impressions
Rating:
5.0
Customer did not leave a comment.
David Diaz
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcella Archambeault
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Overall Experience
Rating:
5.0
The staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Thank you.
Soumya Vishwanath
|
Overall Experience
Rating:
5.0
The staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.
romolo cataldo
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First Impressions
Rating:
5.0
Thank you again...everyone was so nice and helpful!
Annmarie Revicki
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robin Padilla
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Overall Experience
Rating:
5.0
She was very professional
LUIS GONZALEZ
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa Vargas
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First Impressions
Rating:
5.0
I loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.
Susan Drummond
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First Impressions
Rating:
5.0
the customer service is amazing.
Emil Mitry
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First Impressions
Rating:
5.0
😃Best customer service in Mass .⭐️⭐️⭐️⭐️⭐️
Robert Payton
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Overall Experience
Rating:
4.0
The staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return.
I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit.
Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.
Patrick Guiteau
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First Impressions
Rating:
4.0
Some water damage, but not enough to say it was a in any way bad experience.
Jake Johnson
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Overall Experience
Rating:
5.0
This facility was exceptionally clean. The staff was friendly, professional, helpful and knowledgable. Thank you!
shelley dolan
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander McGregor
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge campos
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First Impressions
Rating:
5.0
Jenniffer was super helpful and very kind. The customer service area is extraordinarily clean and well organized. The storage facility and units were also very clean and the prices are reasonable. They have carts for you to take up the elevator and move your things easily.
Brian Chang
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First Impressions
Rating:
1.0
There wasn't 1 time it was an easy to go process but when you guys want to add fees and random charges you would harass me to get it done. Poor job guys!
anna rodrigues
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Overall Experience
Rating:
5.0
2nd time I used this site to rent a van, plus a storage unit. Excellent all around service and facility.
Richard Phelps
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Overall Experience
Rating:
5.0
Drive-in to the bays for unloading was very convenient. We have moved our college students in and out of storage several times over the years. This was an easy move to a great clean location.
julia burks
|
First Impressions
Rating:
5.0
Sandra helped me get everything set up. She was fantastic and a really big help. I highly recommend working with her and this U-haul.
Clayton Cleveland
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First Impressions
Rating:
5.0
Great staff and thank you so much for assisting during a stressful time!