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JEFFREY TCustomer Reviews for U-Haul Moving & Storage at Uptown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not only wast boxes not prepared when arriving, boxes were lost and miss placed for three days. Was told my boxes were not there and couldn’t be found and then random were located again later.
Mariana DHistorical setting is cool.
Philip FI didn’t take pictures of my starting and ending mileage, but I know I did not drive as far as it billed me for. In the grand scheme we’re only talking $30. $30 isn’t worth my time to fight it
HUNTER LExcellent fast and friendly service.
MATTHEW DGreat experience. The location was easy to find and conveniently located off of the freeway. The service was excellent. I worked with a young man, I cant recall is name...DaMarius maybe. He was kind, knowledgable and very helpful. I needed a the electrical adaptor and a new ball hitch. He got me all set up. There was another woman who helped us hook it up and get everything situated. Both were excellent. Great service, very nice people to work with. Highly recommend.
JULIA LYou might want to inform the customer that the vehicle doesn't go over 75mph.
DAVID MDue back on Monday. Dropped off Sunday morning at opening. I paid for safemove which because of the no charge upgrade did increase safemove I think 15 bucks which was annoying. The guy asked if I was dropping of which I said yes. He said he was going to check in all the vehicles in a few minutes and he would send my receipt via email. When I picked up fuel was 1/8 tank. It said if i returned 1/4 or higher I would get pre done 19.50 credit. I brought it back with 1/4 tank. Assuming y'all were reputable company and not wanting to wait I left. My check in receipt said it had 1/8 tank. So I had stopped on way to drop off and paid you or the next person for their gas from 1/8 to 1/4 tank.
JOHN LOur box came a day late and every time we called for an update, staff told us it was coming that day at any time during the eight hour window. Even when there was only one hour left in the eight hour window, they were still unable to tell us an estimated time and kept giving excuses. We were also not informed by Uhaul that we needed a screw driver to open the box (we had one that was packed in the box but had to go buy another one to open it). Terrible experience overall.
WayAnne WEveryone was nice and helpful, but I didn’t appreciate the return process. I had a rental for less than 2 hours and upon drop off I was told I was all good and that I would receive a receipt. Just to get one 3 days later stating I just returned it and was also charged for those days. I called immediately about the situation and the young lady seemed helpful just waiting for the refund that I’m owed for days I did not use. Makes me weary to use this location again due to this situation.
DENISE NThe experience was nice easy and the staff was friendly and helpful.
LECIA CI will never rent from you haul again i had a prior reservation for the Birmingham fairgrounds location when I arrived there was no truck and no other option on my moving day I had to find another uhaul I had to use extra money and extra time I think I should be compensated for something
Stacey SEric was great when we picked up the trailer…super customer service and positive attitude….cant say enough about how helpful he was with everything
SCOT SThe staff at this was very unprofessional and rude.
adria g | Overall ExperienceI have no complaints. Courteous staff.
DONALD CEric was wonderful, a fabulous asset for your company and this location.
Christina L | First ImpressionsThere are no signs or directions for drop off entry to the cramped lot. Both driveways have arrows on pavement showing as exits. The agent wanted me to back the trailer in a spot that was not accessible with my vehicle. It doesn’t seem advisable to have customers positioning equipment on the lot where other equipment is nearby. I didn’t think it to be good business for me to risk damaging other trucks. Finally after being persistent that I would not move the equipment the agent agreed. Have the location staff put up some signs for where to park returns.
RONALD FThe customer service was excellent.
VANESSA BFriendly folks and my rental was ready when I arrived.
RALPH QTruck had a dent in the side and they just gave me the keys, no instructions or warning that I would receive a text that was time-gated regarding the quality/state the vehicle was in.
PATRICK LThe person who assisted me was not aware that I was delivering the tow dolly for UHaul. It would be a much easier checkout if one section of UHaul spoke to another section to ease confusion.
ANDRETTE MThe staff was very helpful when I was having issues with the sign in of information about the truck before I could drive off.
ANDRETTE MThe process from start to finish was awesome.
DIONA A | Overall ExperienceEverything went very smooth. Was very satisfied. Great communication.
Nancy BStaff was friendly and helpful!
Ava BThis place operated like a well oiled machine. They knew who I was and greeted me by name as I stepped out of the truck. Was in and out in less that 10 minutes. Awesome!
TRACY SEric Johnson was excellent to work with. Very helpful/informative and made the entire process fast and easy.
joshua aEveryone at all of the U-Haul locations were professional, and courteous. I'm a returning customer and look forward to our future business together.
Kevin HNothing could have been better for this experience. Eric and Kamryn were great. Eric may have been the best representative of the company I have met so far. Over the years my expectations have been lowered so his attitude, expertise, and genuine desire to go above and beyond really made my day. Can’t overstate how good of a job he did.
JOSEPH FStaff was very friendly, and helpful. Location was very clean, & smelled great! Truck was in good condition. 10/10!
DECORIYAE M | Online Move InI originally had a reservation at another location in town to pick up a car hauler at 7:45PM. There was no car hauler, they advised me to go to a secondary location that also didn't have one before I finally arrived at this location, thankfully I went to pick it up early or I wouldn't have known I needed to go somewhere else. Then the system went down nation wide and I had to wait until the next morning to pick it up, which put me behind by a day as I planned to drive through the night. However the manager of this location and the young man were both very helpful and very professional, so kudos to them, I know the system going down made their job much harder.
PHALEAN PI reserved a 15' truck to pickup at Vestavia. The day before pickup, I was notified I would get a 26" van to be picked up Uptown. The service was poor. It was raining, and I was given a key to a truck in the front of the building. I got soaking wet to determine the key did not open a truck in the front. Turns out the truck was in the back of the building. Very poor customer service and working with me on this rental. Was told the truck I reserved was extended by earlier rentor. I asked if the replacement truck could be brought to Vestavia, only to hear U-Haul didn't have employees to move the truck around. I guess it is totally acceptable with UHaul for the customer to be inconvenienced.
SAMUEL KKristen was great. She was very kind and patient with me. We forgot the dolly we rented so she called me back on my cell phone to tell me about the dolly so I could immediately turn back to get it. The location is very clean and the staff were courteous
OGE AI paid $20 for a team member to secure my vehicle on the tow dolly, and he told me I was wasting his time since he was “about to get off work” and continued to press for a tip. I gave him $10 in cash because i felt bad. Ends up, he didn’t secure the vehicle on the dolly with the chains nor the tethers and my came off of the dolly on my way to my 3.5 hour destination.
Hayley PThe General Manger was super professional and super nice. She gets stars.
Raymond W | First ImpressionsKeep a smile on your face
BILLY SNot charge $250 for adding an extra day to my rental. I was lied to by an employee. Highway robbery
Amanda GExcellent and friendly staff. You are my new “go to” uhaul location
Scott CNothing!!! Eric was incredibly helpful, especially with myself being new to the experience. He was amazing to work with, I couldn’t thank him enough! Furthermore, the manager was absolutely amazing! She was so friendly, multitasking like a champion, and helped us all the way through the experience. Very thankful for both of them!
JACK OMake sure that trailer is functional, has working brakes that are not leaking, and make sure that ALL trailer lights work. None of this was applied to my rental.
RYAN MThis was my second location for pickup after Ramada near Birmingham Airport was unresponsive to my on-site check in with the front desk clear, phone call went to voicemail, and I waited 10-minutes for "Tom to be in touch." The 28th St location was very clean, organized, and allowed me to use the restroom before loading my trailer. I would happily rent from the 28th St. location again.
ERIC SExcellent service. Guy hooked up the trailer and explained how to use the wheel straps perfectly
KATERINA NGet better car trailers. The ones yall have now are trash. Can barely keep it between the lines and it wasn’t even loaded heavy
JACK AThese guys were OUTSTANDING!!! This is EXACTLY what customer service should look like!
Jerry HExcellent Customer Care!!
kevin c | First ImpressionsLocal staff incompetent and belligerent, seemed to be a lot of turnover in staffing with each attempt to contact and arrange delivery. No communication within and between the local staff. Zero phone skills. First delivery attempt failed bc driver incompetent with fork lift. Unnecessary Storage fees resulted. Delivery driver was belligerent and used foul language. Did not retrieve box on correct date. Would not use U-Haul in future, no way to run a business. Arizona staff was seemed competent and well trained.
Kelley FYou guys did everything right
LUIS GOverall good experience for the pickup.
DAVID IThe one issue that I had was that they need instruct me or let me know anything about the vehicle. For example, no one told me how or to turn off the towing mode for the vehicle. To turn it off it was messing up as well.
ALEJANDRO BPay more attention to customer and handle other business after
MARY PDrop off took 5 minutes on a Sunday afternoon. Excellent customer care!
OLIVER GJames and the whole team have been so helpful! I would definitely recommend this location.
Rebecca SI turned the gym after hours, any questions about the person I was irrelevant,
Duane BEasy checking/out. Close to the highway to get where you are going quickly
BRAD LOnly interaction was by phone with Birmingham location. They communicated delivery and were timely.
ANDREA BDeniecia (not sure of the spelling - pronounced De-niece-e-uh) was EXCEPTIONAL. She was very kind, polite and smiling. She made me feel comfortable and relaxed as I was nervous about hauling my car and getting everything hooked up. She was extremely patient with me. Give that girl a raise!
Jayne RThe staff was very nice and friendly
GEORGE RCustomer service is some of the best I’ve ever experienced - managers are kind and easy to get in touch with, all staff is willing to help and polite. Any issue or question I had was resolved with a phone call. 10/10
Taylor W | Overall ExperienceStaff was helpful. Process was smooth.
ANTHONY W | Online Move InGreat
whitney l | Overall ExperienceMy furniture was not damaged
Demetri T | Overall ExperienceI love these hours I could have got a smaller one but the guy didn’t show one for cheaper but it’s okay. The storage I was in close at 5:30 pm from Monday -Saturday and I work so I couldn’t go in when I wanted.And it was close by I would have stayed if the hours was different. I might down size one day until then thank you
JOANNAH P | First ImpressionsVery happy with the service
Craig B | Overall ExperienceYour employees are friendly and helpful and very professional.
Wesley G | Overall ExperienceVery easy to get to. I felt safe. Very easy to check in and check out.
Lucile L | Overall ExperienceI have not checked out the facility and how clean and maintain it is because I haven't started putting my things in yet but mostly likely it straight. I marked all the questions yes anyway.
Bryant S | Online Move InI will always used this one general manager was very helpful and kind
CAROLYN W | First ImpressionsI was given a card and an access code. Went to my home and packed my uhaul and came back to the Uptown location where my access was DENIED!??? I could not unload my things resulting in me having to waste more miles, gas, AND MY TIME! It was late at night. NO ONE was answering the phone and customer service did NOTHING to help! I will N E V E R rent anything from UHaul again after this experience!
Jalen N | First ImpressionsGreat location and friendly staff!!
david s | Overall ExperienceThey need to offer spaces bigger than a 10×10
Benita B | Online Move InNeed to explain your billing system better.
GROVER B | Overall ExperienceMy family and I purchased a storage and rental truck for moving purposes. I paid for 24 hour access to my storage unit which I desperately needed to ensure I could use it at my convenience since we were moving. Well when I arrived to store all my furniture and everything else into my storage the card read access denied. It was around 10pm when this happened. How dare you all charge me for 24 hour entry allowance but me access when I go to use it. Because of this ALL OF OUR ENTIRE HOME IS STILL SITTING INSIDE THE U-HAUL TRUCK, when it should be inside storage. The following day my family and I left for our pre planned vacation as planned but now ALL OF OUR ENTIRE HOME IS SITTING INSIDE THE UHAUL. I recorded a video to show that BOTH of the access cards you all gave me were not allowing me to enter that night. On top of that I now have the U-Haul truck rental sitting at my home, which will have to sit for 5 days because of my pre planned vacation that I am currently on.
Ashley A | First ImpressionsHelpful and friendly staff.
MONICA T | Overall ExperienceYea
Althea P | Online Move InEveryone was great and a job well done..
Quintina G | Overall ExperienceI was racial profile from one of the employees at the desk and I will never use U-Haul storage again. And I will not recommend nobody using U-Haul
HORACE R | Overall ExperienceAlthough I was frustrated and unclear on communication regarding access to the storage, the next day the assistant manager got me squared away which made things better for me.
Demetri T | Online Move InThis location, Birmingham uptown. Good morning I’m not is the best U-Haul office I have experienced. I have continued to use this U-Haul office for all my and storage needs ever since then.
Myrna A | First ImpressionsDenesca, was very helpful and knowledgeable about the steps to take to help keep the customers on secdule with there plans. When reservations get mixed up our you can't get in contact with store by phone, she can answers.
Jon B | Overall ExperienceThe staff treated us with hospitality and curtesy
Demetrius P | First ImpressionsI just want to say thank you to the staff. They were always kind friendly and so supportive and helpful. I was very grateful.
Dawn S | Overall ExperienceEllise was very friendly and they also have a good manager there
LAWRENCE H | Overall ExperienceTv was stolen from unit. When trying to move out no staff was in office or front desk but outside in car smoking.
Ayanna C | Overall ExperienceVery friendly and helpful staff. Blane was super nice and professional. The facility was clean and modern. The storage unit was excellent.
MONICA T | First ImpressionsUnfortunately the agent was filling in for someone and therefore not as well informed. I arrived and as my storage rental was processed I stated I needed to gas up the truck., the agent stated that I should wait until after moving in the unit. Note: A lock was not provided in the unit as the agent stated it would be. Which caused additional delay as we spent time searching for a lock I could use amongst my belongings to be stored. Wed already had to return to the check in counter as we couldn’t initially access the floor the unit was on. Note: I’d was told when booking my unit would be in the first floor. Yet learned once there it wasn’t available. Do to circumstances I we just decided to go with a smaller size unit. I was then charged additional for an extra day after yet again having issue with your app not functioning properly, multiple times it didn’t recognize your location as the correct location. Then required repeat uploads, with it requiring us to restart the process repeatedly. It’s too much of a hazel to rerun a truck using your app.
hannah g | First ImpressionsThe staff was extremely kind and helpful when I was signing up. The facility is exceptionally clean and the instructions on how to get to my unit were so helpful. It was a wonderful initial experience!
KENDYL C | First ImpressionsStaff was very friendly and helpful!! The storage rental process was convenient and quick.
Holli A | Overall ExperienceParking lot is the only down fall
Raymond G | Overall ExperienceI still haven't gotten my storage unit yet. Noone assisted me when I came to rent a truck. I would like to get my unit this weekend please
Khristien K | Overall ExperienceMs Calena walked me view units … big thumbs up. When she needed help at the register two of her coworkers gladly chipped in to help whim shows teamwork and that’s always a plus at a job
Nachite S | First ImpressionsGreat team yesterday!
Gregory M | First ImpressionsI did not receive my appliance dolly that I reserved. The lady at the front desk was great and explained why the dolly was unavailable. She called the fairgrounds Birmingham location and asked if they could hold a dolly for my to pick up and bring back once I returned from moving. We went to the fairgrounds location and it took 10 minutes before we were even acknowledged. We were only acknowledged because my fiancé went to the front desk and approached the customer service representative. The guy at front desk was very rude and said no one had called their store requesting for a dolly. We wasted gas and mileage traveling to their location for a dolly we never received. Communication and customer service should be better.
April A | First ImpressionsThe lady that was there that night was helpful and so nice, she was so understanding when I had to get another storage because the one I place online was too small.
Shaneithia F | First ImpressionsThe staff and facility was AWESOME, very helpful and a pleasure to do business with. U-Haul EXCEEDED our moving needs at a reasonable cost. Thank you so much, keep up the good work. Again Thank You!
Larry P | Overall ExperienceI canceled my storage unit on June 29th why am I getting a email today on August 15th saying it wasn’t canceled until yesterday August 14th how is that even possible. This is unacceptable and needs to be corrected
Terrell W | Overall ExperienceI had a great experience that could have turned into a nightmare with my moving out of my apartment but Blaine the Manager could not have been more caring and help me thru my whole process and logistics and I just wanted to say Thank you!!!
Allison C | First ImpressionsThis man was so mean and very agitated while assisting me.
AYOMIDE S | Overall ExperienceOverall experience with Birmingham location and staff was great, however my overall experience with U-Haul was worst that horribly unacceptable. Still waiting for a call from supervisory / management representative, nearly seven days since I first requested to speak to someone. I have over 30 years managing luxury hotel, now currently serving as Customer Experience consultant / trainer. Couldn't possibly grade the poor response of team U-Haul any lower.
Eduardo P | First ImpressionsVery pleasant experience.
FRED P | Overall ExperienceEverything is great
SHARON C | First Impressionsfrom initial contact everyone was very helpful and professional I have already given your contact information to another, thank for your assistance, the convenience of your location was also helpful
Louise L | Overall ExperienceI would have given it 5 stars, but both of the women who were working there were very short and unfriendly…. Not the best attitudes to have with people who are going though something as stressful as moving. Happy with everything else.
Stephanie H | First ImpressionsNever had a better experience with my moving and storage experience than I received the past few days.
Anthony P | First ImpressionsThe staff was very friendly and professional. Adding at least one more flat float would help when more than one customer is moving in, with the understanding that they must only used one when other customers arrived.
Phillip G | First ImpressionsI truly love putting my stuff in storage there were kind and friendly and if you ask him a question they gave it to you right away so that was good
DEMETRI M | Overall ExperienceBig thanks to the friendly helpful staff.
Dawn S | First ImpressionsMore Helpful Cart or Pushers .
Tyronnda B | Overall ExperienceVery pleased with the service. Easy access to everything you need , they work with you as much as they can and don’t give you a hard time. Thanks U-Haul for making my move so much more easier .
JUANITA T | First ImpressionsI had to move out the storage into a outdoor the storage because the indoor storage was roach infested. I check on my outdoor unit a few month late . Rain somehow got into my storage and a lot of my items got mold on it . If I could give this storage unit a 0/10 I would.
Tylisha B | Overall ExperienceI think agents should have the ability to check ahead of time for storage availability. It would have saved us the hassle xtra miles and fuel.
Tonya L | First ImpressionsNo light on my aisle.. No cart / dolly at move out. No one would answer phone or call button for assistance. Too ridiculous to access building and elevator, going AND coming
Jennifer O | Overall ExperienceExceeding pleased with every staff member I interacted with. Kudos to the manager for such a well-run establishment. I have never been to a better run U-Haul facility.
Candace R | Overall ExperienceThe staff was very helpful.
VALENCIA J | First ImpressionsGreat service and great staff members
Deonte P | First ImpressionsI don't like the way you all charge too many late fees I will never use U-Haul again I been a good customer for years but no more you all are extremely too high
CHRISTOPHER P | Overall ExperienceThe store manager was never around when needed. I spoke with her on numerous occasions about my account and she told me one thing and did another even indicated that I was lying. I didn't appreciate her attitude nor her tone. There was only 1 young lady running the store when I was trying to handle my business and she was in training. The manager should have never left her alone. The store is handled in a very unprofessional manner. I was charged the full amount for my account even though the manager reassured me I wouldn't. I am a very dissatisfied customer.
Karlaina W | Overall ExperienceGreat staff, but I had to sign a contract that I wasn't able to read first. While I was there, a guy who bought a storage auction had some items that were missing. I was required to have a disc lock but the disc locks they had were not good. Overall good management but awful administion by Uhaul Corporate.
Phillip P | First ImpressionsExcellent service
RITTER P | Overall ExperienceThe staff had me waiting two hours for my storage paperwork and after I got it found out it was wrong and also no access Number was given so I had to keep my truck load til next day and get paperwork corrected which employee pulled a gun on my son because he was angry due to there mistake ....
Shade A | Overall ExperienceThe general manager was very nice and helpful the staff was really friendly I will be returning to this location.
Reco W | First ImpressionsWhen I first moved into the unit, the woman setting everything up was extremely rude. She didn’t care about helping me get my account set up. It took 3 different people before someone finally helped me get the online account set up where I could pay online. Everything else was fine.
Joseph B | Overall ExperienceI did not realize that the facility had red dirt floors until moving out. Some of my items and my daughters wedding dress were ruined. I had two storage areas. I am very, very disappointed with the end results.
Lisa B | Overall ExperienceNo problems encountered at all. This location/building is very well suited for storage.
Jeff G | Overall ExperienceScam company is a scam.
Hannah L | Overall ExperienceThe only complaint I really have is the customer bathroom in the storage facility the toilet was constantly plugged and over running with urine and feces
Duane F | Overall ExperienceMy storage unit was locked within 20 days of me moving in due to an employee failing to put my rental in the system although I had a physical contract. Even after verifying that I was occupying the unit, an employee still failed to update the information which resulted in my not being able to access my belongings. Even after they realized it was an error in their behalf, the manager called me later that day to tell me it will be a lock placed back on my unit due to a balance of over 1k even though I had only occupied the unit for 20 days and the 1st payment was not yet due. She hung up in my face after telling me I had an attitude with her about MY belongings. They realized it was THEIR error again and the manager argued with me on the phone for 30. I immediately got in touch with the area president who immediately saw it was their error and did not understand why the manager would be callling me at all. The employees are 100% incompetent, unprofessional, and have no desire to learn the systems to work effectively for the customer. Would not recommend this locations.
Anyia K | First ImpressionsLady took hours to do our contract ,then gave us a storage that was already locked ,no access key and she was the manger at the unit on 28th street north,bham Al...She messed up my day with being so unprofessional ..Her name was Yolanda
Shade A | First ImpressionsOffice staff were fairly helpful. Units felt like they were in a safe environment. But when it comes to the actual units, I cannot provide any positive feedback. Unit is marketed as climate controlled but is basically at the same temperature and humidity as the outdoors during the summer. We also had water damage in our unit which led to mold on several books and textbooks. I would not recommend this storage facility to any friends or family based on the quality of the units.
CHRISTOPHER G | Overall ExperienceGreat experience
winnifred j | First ImpressionsThe general manager and two ladies in the office helping me did the best they can despite the horrendous experience and issues I had. Not only are there bugs everywhere and are now going to be in all my things. But I had to pay the guys I hired through uhual moving help an extra 2 hours $160 to move my stuff into 4 separate lockers the night before.
Jessica N | First ImpressionsI had to pay a month's worth of storage for 4 days of use this month before moving everything out and closing the account. They need to offer a rebate for the other 26 days its sitting unused (or probably being rented to another customer).
TIFFANY T | Overall ExperienceThe person that set me up with my truck and storage didn't know that the facility doesn't use a card to access it after hours. I was told to use the card and if that didn't work call. I was scheduled to return the truck at 10:15 pm but couldn't use the storage bc it was occupied. It was a waste of 2 days but at least the manager didn't charge me an extra day with the truck but I had to drive far for a another storage location
Cleo R | First ImpressionsI appreciate the calls when I passed my due date to pay
Sydney A | First ImpressionsI rented a storage unit by the previous management in May . I went back a few months later to check on my belongings and found that i had not been assigned the unit that I had been previously told to use . Long story short Carmena , Kenieth and the u-haul team saved me from a huge loss . I’m really grateful and want them to know they’re asserts to the community .We need more customer service like this in the world.I rate the service I received the BEST I’ve ever had .
CHERJANI K | First ImpressionsPrice could have been cheaper, but overall satisfied.
Anntionette W | Overall ExperienceI enjoyed my stay at that particular location. I really didn't have any issues, but when I did the staff was able to point me in the right direction. The facility was always clean! I'm glad that they are expanding at that location to offer more storage. My only change I would like to see is maybe adding a netted covering over the storage units because over time the fallen debris from the old building and bird poop gets on your stored items.
MARCUS S | Overall ExperienceI gave all excellent reviews mainly because of Mary. She is the true rockstar of U-Haul Uptown! If it was not for her, I am not sure if the moving process would have gone so smoothly.
Jodi L | Overall ExperienceThere are roaches everywhere in the storage. I will seek compensation for damages.
Noah R | First ImpressionsI did not receive the promo discount I made my storage reservation with online. Even after showing the “manager” my reservation number she refused to honor the promotion. I am currently looking for another storage unit so I can hurry and take my things out if there. Very unprofessional staff. Made me swipe & charged my card over 5 times for $113 because they thought I was paying wrong. Whole time it was the staff
A'NIJAH E | First ImpressionsGreat team and easy experience.
Jonathan B | Overall ExperienceAgent was extremely proficient
DAVID A | First ImpressionsLoved, loved the office folks. Super nice. Would use y’all again if we need storage space.
ELIZABETH N | Overall ExperienceGreat service
Samuel M | First ImpressionsI always able to access my unit when needed. It was clean/safe convenient to get to. Staff wasn’t always available but I got what I needed.
Nachite S | Overall ExperienceCame to pick my things out the storage and spiders and webs and sooooooo much dust I feel like ima have to pay someone to clean all my furniture
Talitha C | Overall ExperienceThe facility is clean. It’s in the perfect spot for us. I’ll definitely be using their other services soon.
KRYSTAL P | First ImpressionsGreat customer service
WANTANEE W | First ImpressionsThe staff was very attentive and helpful. I appreciate the service dearly.
ANDREA S | First ImpressionsThis was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.
marie l | First ImpressionsOutstanding customer service!
jerald b | Overall ExperienceThe absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.
Katey P | Overall ExperienceVery pleased and the rates were affordable.
Sharon N | First ImpressionsMade reservation for 10•10, get there only two 5•10
DELESSIA F | First ImpressionsI will never use your service again and I will never give a referral to your company I pay you fail
CATINA T | First ImpressionsMy experience and service was good. There could be easier access to pay that is more fluid but it’s accessible.
Jeffery S | Overall ExperienceThank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 😊
Rasheena C | Overall ExperienceTry to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.
Jeffrey D | Overall ExperienceMy storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.
Corey W | Overall ExperienceStolen items! Nasty lying staff! And poor customer service experience!!!
Davida S | Overall ExperienceI was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn’t have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.
Victoria T | First ImpressionsI terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.
carolyn c | Overall ExperienceThe employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don’t be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.
Jessica W | Overall ExperienceThe storage was cancelled
Linda S | Overall ExperienceThe unit that you thought I needed was to small and I didn’t use it. It’s not in use I don’t need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill
SHARON E | First ImpressionsEverything worked out perfect.
MONTERIUS T | First ImpressionsI was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.
Leslie G | Overall ExperienceFirst time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.
Knydra R | First ImpressionsThe only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.
Juliette j | Overall ExperienceMy first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.
Jeff G | First ImpressionsThe Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.
Elijah S | First ImpressionsThis location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.
Theressa C | Overall ExperienceDidn’t have the size truck I needed so I couldn’t get everything i needed.
Rebekah P | First ImpressionsI reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.
ASHLEY M | Online Move InThe ladies was patient and nice to my family and I!!!
Felicia W | First ImpressionsThe representative that I worked with was helpful and got me in/out without any problems
Holley H | First ImpressionsGreat service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.
Victoria D | Overall ExperienceVery hot inside storage unit, was dirty
Matthew P | Online Move InMrs.Shenika was very nice and professional
QUINELLA D | First ImpressionsThe ladies were friendly and nice helpful
Willalene R | Overall ExperienceThey were super!
ROBERT M | Overall ExperienceAwesome place and great people with positive attitudes.
Shaneiqua J | Overall ExperienceI WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.
CATHERINE M | Overall ExperienceThe storage units should atleast have a roof over them even if they’re in a warehouse. Especially if they’re considered indoor.
Berencia F | Overall ExperienceThe entire staff was excellent
ROBERT M | First ImpressionsI DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.
CATHERINE M | First ImpressionsThe person was very, very polite and and helpful. Don't remember her name but she was AWESOME
CATHERINE M | First ImpressionsA little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!
Joycelyn W | Overall ExperienceI was charged for things I shouldn’t have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!
chris l | Overall ExperienceThe storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that
John C | Overall ExperienceWas told the storage units were open til 7pm on Saturday’s when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn’t talk to them in person. Because they wouldn’t allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.
John C | First ImpressionsYolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith
Latrecia S | Overall ExperienceFrom the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.
JOANN G | Overall ExperienceI loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!
Michael B | Overall ExperienceThe person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Thank you.
Bryan U | First ImpressionsI lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to
allen m | Overall ExperienceMoved out storage on the 10 of April paid for a full month no adjustment on bill
Angela C | Overall ExperienceAwesome, helpful staff. Always workibg to keep area clean but never let the customer wait.
Marsha P | Overall ExperienceThe young lady that helped me really took time with me. She was polite and had a very nice personality.
ronda s | First ImpressionsI had 2 blow outs & had to replace them with my own money
Antoine J | First ImpressionsGreat service! Love the lady that works there and facility was outstanding!
alyson u | Overall ExperienceHad to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM
higel h | Overall ExperienceAll good
Travis S | First ImpressionsI had a Very good experience with the u haul company and will use them again in the future
Angela H | First Impressionsall went great friendly fast service with great rates and good hours for customers
jerry H | First ImpressionsThe staff simply went above and beyond to accommodate my needs...
keith T | Overall ExperienceReservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h
brittany m | First ImpressionsEveryone at the location was very helpful and professional.
James M | Overall ExperienceVERY GOOD SERVICES
BETTINA H | First ImpressionsThey did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.
Barbara B | Overall ExperienceI loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!
Jennifer H | Overall ExperienceI will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.
Victor W | Overall Experience