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Alex S. | Online Move InCustomer Reviews for U-Haul Moving & Storage at Uptown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up location was changed without any notice, even though I had signed up for text updates. At the very least, I should be reimbursed for the extra mileage.
David R.I was VERY upset about the online reservation!! I had a pickup location reserved for a location close to my home. When I got there they told me that I had to go to the downtown location because they didn't have one way trucks available at that location. I do not think it is good buisness to allow someone to reserve a location and then change it. I do not blame the employees but I do blame uhaul as a buisness. I had to pick up at another location which added miles to my trip so I asked for an extra 100 miles just to be safe and the new location charged me for the extra miles. I don't think this was fair. I reserved at one location but then had to go pick up at a farther location than was reserved. Very disappointed in uhaul and won't be using again. Thanks for the last usage of uhaul for me ðŸ‘ðŸ»
Cynthia A.Everything went very well!!!
PHILLIP B.Great experience
MICHAEL S.The workers were very nice and helpful. I had a problem with the app and the uhaul employee helped me and got me on my way.
alisa N.Mrs.Shenika was very nice and professional
QUINELLA D. | First ImpressionsThe ladies are wonderful.
Belita W.Nothing to improve. Excellent service.
DONNA B.My gripe is not so much with this location in particular, but partly. I received an email to pick up the truck at the Valley St. location. They sent me to the 28th street location (which was the first hassle). My pickup time was 4:30 per my reservation, but somehow my pickup time was changed to 5:30. My truck was not returned by the previous renter on time;consequently, I had to wait over an hour. The personnel at the 28th Street location seemed unconcerned about my dilemma, although it was not all their fault. Overall, very frustrating experience. I will probably not use U-Haul in the future.
STEPHEN S.Customer service during the rental was TRASH. I had to pick up the truck and then had an appointment so I couldn't fill out the condition report immediately. I tried to fill out the condition report afterwards but the link had expired. I noticed there was a crack in the window shield so I wanted it documented. I also noticed a beeping sound every time I turned off the vehicle despite all lights being off. I tried to call customer service to help me during my rental. I was on hold for hours and never got helped. Had to just hang up. It's trash that you can have a simple question about a vehicle and not be able to reach a human. Felt abandoned. Sucked.
Shannon R.The U-Haul crew members were clueless. They could not even tell what size trucks were in their parking lot when they were looking right at them. They did not greet us or offer to help until we specifically said "excuse me, we need some assistance". They continued to badmouth U-Haul as a company and said that we were wasting their time.
David B.The ladies were friendly and nice helpful
Willalene R. | Overall ExperienceThe young man was very nice and respectful . I think his name was Kindal
Alease W.The location no longer accepts uhauls. So I had to contact uhaul customer service to find another location. The wait time to speak with a live person is extremely long. The CS rep assisted me with excellent customer service.
Dorothy H.Easiest drop off ever! Gentleman that greeted me was very nice and helpful...thanks!
BRIAN R.Customer service was outstanding!
GLENN T.I don't think something should be rented if it is covered in damage. It was impossible to tell what had stickers and what didn't the truck was so beat up. And it was obvious the interior had not been cleaned in some time.
Jacob J.Pickup location was changed. The size truck i ordered was not available. Had to sell some my furnifure wouldn't fit. Discount offered but the rate was exactly the discounted amount higher than it would have been. Had i ordered that size truck online. Extremely disappointed.
BARBARA S.David....the guy that delivered and picked up the boxes was awesome. Super respectful and nice and just very easy to deal with each time!!
Leigh M.Location gives great customer service, above reproach.
Bradley T.Everything was on point.
Tunisia J.Service your equipment better and Care
THERESSA C.Made the process quick and easy. Didn't waste anytime and were very polite
JAMES TAYLOR C.nice and clean but the internet went out for a sizeable time delaying anything being done. a backup system should be developed in order to get customers on their way.
GREGORY B.Staff was courteous and helpful. Truck was easy to drive. Overall a good experience.
Julianna H.The Haul and the staff at this location were fine. But prior to this, I had reserved a 24/7 pickup from the Highland Park Shell station. However, I got there and discovered my reservation had been coded as "hand delivery." The truck was parked, but no one had the key, including the gas station attendant. There was also no code for me to use on a lock box. It was a huge disaster and inconvenience. Luckily, the Haul customer support employee called me back and got me a new reservation, so all wasn't lost. However, this was a pretty inconvenient way to start my move.
LUKE T.The door on my truck wouldn't close all the way but besides that everything else was ok. It would be a plus to have trucks with rearview cameras and bluetooth capabilities for radio
DEMETRIA B.Had the worse experience with u-haul,will never use y'all again. Can't even get a hold of customer service. Had me waiting two half hours and then send my 30 minutes out my way to a truck,,3.5 hours later I was able to go,I had a reservation too.
DEANNA L.Need dolls
Sadie S.drop off was quick, and completely painless, the staff were polite and efficient, location is central and offers a quick in and out
ANTHONY P.They were super!
ROBERT M. | Overall ExperienceAwesome place and great people with positive attitudes.
Shaneiqua J. | Overall ExperienceEverything was great! Quick and easy!
Eboni C.They were very helpful. I was concerned that it was Easter Sunday the hours had changed. So I called before dropping off the vehicle. Only took a few minutes and received my receipt by email with a few minutes.
Gwendolyn L.Change personnel, all of them including that smart mouth manager.
CHRISTY J.I encountered Yolanda when I dropped off my rental. Please train Yolanda (and the other young lady) to be more receptive and professional. They both greeted me with rolled eyes and a frown- as if I were bothering them. Yolanda has lackluster customer service skills, is unfreindly, and is a very poor communicator.
Andre J.N/A
DEBORAH S.Everything was lovely
Joshua H.I dropped a one way 15 foot U Haul off after renting it in Birmingham Alabama. I live in College Park. I should have been able to drop off on Old National as I was told when I first reserved. I am 70 years old!!
VIVIAN I.I couldn't believe the level of unprofessional service that received.The only thing that was prompt an on time was when they asked for the payment.I was on hold for an hour saying all of our customer service representative was busy assisting other customers at 7:00am highly unlikely.Just another lie.In lieu of going on line to fill out my account info.it wouldn't allow me to complete.Still haven't gotten the truck but they got my money betcha that!!!
JEFFREY W.I have had to deal with quite a few uhaul locations over the last several months because of moving to a new state. This has been the best location by far. The staff here are amazing and super friendly!
AMANDA H.I've always been treated swiftly, with courteous and above all.... with kindness.....
Geoffrey C.Great service. Friendly people
JANICE H.Help ID photo
Carlton G.Missing dolly and no refund
Nakosha B.I walked in last.minute without a reservation on a busy weekend. Kendall was awesome and found a way to accommodate my needs. I will definitely rent here again and hope he's available to assist me!
Richard M.My check in person Shenika Reed was very nice and knowledgeable. I will be using you service again.
ALICIA F.The staff at this location were a pleasure to work with. Thanks!
MATTHEW M.I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.
CATHERINE M. | Overall ExperienceFirst I was given bad information about business hours so the evening of pick up I called to see if I could come 30ty min later the gentleman on phone said no I needed to be there at pick up time 7pm so I get there waited to be acknowledged 725 to clerk bringing up reservation telling me that the truck 26ft I reserved over a month ago was not available they had smaller ones so I told him when I called at 630 he checcked res.he should of notified me then he stated they had been out of trucks all day. So he calls traffic and tells me to call uhaul reservation to see if they can help we both on hold as time passes now I'm in Alabama to do my daughter first babyshower from Calif so they say at 750 Pelham has truck where ever that is and they closing in 10min so he gets on phone will general manager Paul he said give me small truck but I have to return it at 8am next day because it's reserved for some one ridiculous I.m returning it in 24hrs the young clerk Kindle was his name did everything within his power to satisfy me as a customer as he baby sat his lazy co worker Paul #2 If it wasn't for Kindle I would never patronize this uhaul ever they need better system for inventory if there out of truck call customer earlier to give other choices not allowing them to come in a get stressed out they have your phone number email address the truck I got was smaller but we made it work only drove about 15miles total and over a hour of stress . Hat's off to Kindle co work need to be replaced general manager better customer skills and stay on top of inventory Thanks Carla
CARLA C.The storage units should atleast have a roof over them even if they’re in a warehouse. Especially if they’re considered indoor.
Berencia F. | Overall ExperienceThe entire staff was excellent
ROBERT M. | First ImpressionsEverything went very smooth. I was called or messaged about the movement and delivery of the U-Boxes every step of the way, great job and keep the the process which is working.
PAUL D.I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.
CATHERINE M. | First ImpressionsI had to go to three different locations to finally get a truck that I had already reserved online. I will not be using U-haul again.
JOHN A.Miss Yolanda is great!
Lonnie K.Lady worker was very rude.
TONIA W.Service is good
Carlton G.The person was very, very polite and and helpful. Don't remember her name but she was AWESOME
CATHERINE M. | First ImpressionsA little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!
Joycelyn W. | Overall ExperienceI was charged for things I shouldn’t have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!
chris l. | Overall ExperienceThe storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that
John C. | Overall ExperienceWas told the storage units were open til 7pm on Saturday’s when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn’t talk to them in person. Because they wouldn’t allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.
John C. | First ImpressionsYolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith
Latrecia S. | Overall ExperienceFrom the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.
JOANN G. | Overall ExperienceI loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!
Michael B. | Overall ExperienceThe person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Thank you.
Bryan U. | First ImpressionsI lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to
allen m. | Overall ExperienceMoved out storage on the 10 of April paid for a full month no adjustment on bill
Angela C. | Overall ExperienceAwesome, helpful staff. Always workibg to keep area clean but never let the customer wait.
Marsha P. | Overall ExperienceThe young lady that helped me really took time with me. She was polite and had a very nice personality.
ronda s. | First ImpressionsI had 2 blow outs & had to replace them with my own money
Antoine J. | First ImpressionsGreat service! Love the lady that works there and facility was outstanding!
alyson u. | Overall ExperienceHad to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM
higel h. | Overall ExperienceAll good
courtney c. | First ImpressionsI had a Very good experience with the u haul company and will use them again in the future
Angela H. | First Impressionsall went great friendly fast service with great rates and good hours for customers
jerry H. | First ImpressionsThe staff simply went above and beyond to accommodate my needs...
keith T. | Overall ExperienceReservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h
brittany m. | First ImpressionsEveryone at the location was very helpful and professional.
James M. | Overall ExperienceVERY GOOD SERVICES
BETTINA H. | First ImpressionsThey did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.
Barbara B. | Overall ExperienceI loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!
Jennifer H. | Overall ExperienceI will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.
Victor W. | Overall Experience