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melissa ann b. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Uptown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Made reservation for 10•10, get there only two 5•10
DELESSIA F. | First ImpressionsI will never use your service again and I will never give a referral to your company I pay you fail
CATINA T. | First ImpressionsMy experience and service was good. There could be easier access to pay that is more fluid but it’s accessible.
Jeffery S. | Overall ExperienceThank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 😊
Rasheena C. | Overall ExperienceTry to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.
Jeffrey D. | Overall ExperienceMy storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.
Corey W. | Overall ExperienceI was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn’t have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.
Victoria T. | First ImpressionsEverything worked out perfect.
MONTERIUS T. | First ImpressionsFirst time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.
Knydra R. | First ImpressionsMy first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.
Jeff G. | First ImpressionsThe Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.
Elijah S. | First ImpressionsDidn’t have the size truck I needed so I couldn’t get everything i needed.
Rebekah P. | First ImpressionsThe ladies was patient and nice to my family and I!!!
Felicia W. | First ImpressionsVERY GOOD SERVICES
BETTINA H. | First Impressions