Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were uhaul boxes obstructing the entrance which made it somewhat difficult to return a trailer. However, the staff was lovely and helped me turn the trailer around without much headache.
Kate M.
Rating:
5.0
Customer did not leave a comment.
Alice J.
Rating:
5.0
Customer did not leave a comment.
Antoinette J.
Rating:
5.0
Impressive facility and helpful staff. Efficient process.
Mariana N.
Rating:
5.0
Customer did not leave a comment.
WILLIAM R.
Rating:
1.0
One of the worst experiences, no professionalism whatsoever. Listed MovingHelp is even worse. Scheduling dates were changed multiple times on its own even with invalid information like the empty uboxes were delivered on a day to starting location after the date the boxes were already loaded and picked up back to ship. No information on delivery date or time even after many many attempts. MovingHelp service is not worth. Need serious validation on MovingHelp listed providers.
Fnu S.
Rating:
5.0
Very clean and convenient location. Friendly staff.
Jerald B.
Rating:
1.0
I have previously had great experiences at this location- the ladies who used to work here were great. For this particular reservation, I made the mistake of forgetting I needed to pick up my rental and was about 60 minutes late when I called the store, realizing my error. I have never done this before, and I rent multiple times a year for my business. I got on the phone and started by apologizing, explaining that it had just slipped my mind and I was so sorry, and said since the store was still open for an hour, I would be there in 10 minutes as soon as I could be.
The man on the phone cut me off, telling me in a rude tone that my reservation had been cancelled since I didn't come within 30 minutes (UHaul's overall policy is 60 minutes, but stores get to decide their own policies, so this one is 30 minutes.) I apologized again, asking why it had been cancelled, and I asked if the van had been rented out in the time that I'd been late- he said no. I asked if they were still open- he said yes. I then asked if there was any way I could still come to the store and re-reserve the van I had rented. He started yelling at me and told me that I couldn't rent it again, so I asked why that was, since if my original reservation was for 2 days, and it hadn't been re-rented in the last 30 minutes, it should still be available for me to rent.
He just kept yelling and escalating, and I was getting upset, so I finally just got really calm and quiet and said “Sir, I'm just asking for you to have a little grace with me. I completely forgot, I've never done that before, it was an honest mistake and I wasn't trying to ruin your day or mess anything up for you at all. I'm a wedding florist and I really need this van to be able to execute the two weddings I have this weekend. Is there any way that you could please let me rent it again?â€
He then, still angry, told me I could only rent it if I would come at 7am the next morning when they opened (although they were still open for another hour that night.) Figuring this was my only chance to rent a van, I said okay thank you, I will be there in the morning.
He wasn't there the next morning, and the rental went smoothly thankfully. I didn't feel like I could address anything with the manager that checked us out for fear that I wouldn't be allowed to rent the van.
I have honestly never been treated so rudely on the phone before. I realize I made a mistake by missing my reservation time, and I started right off the bat by fully apologizing for this. I was met with yelling, resistance, and hostility and had to figure out how to de-escalate the situation myself. I would maybe understand yelling at me like this or refusing to help at all if I had started off yelling, accusing, blaming him, or anything like that, but it was the opposite. I'm not sure if he had just had a long day, just got really frustrated I was late, or what, but none of that was an excuse to treat me the way he did. I completely understand cancelling the reservation since I was late, but he could have just told me that firmly and professionally (and good customer service would have been offering me what he could do, which was letting me rent it again).
I have had several instances lately with this location specifically and with UHaul in general that have been horrible customer service, and I am doing my best to find other rental companies for my business to use the 20 times a year we need cargo vans, because I don't want to ever work with Uhaul again.
LAUREN R.
Rating:
4.0
Customer did not leave a comment.
Selena L.
Rating:
1.0
Understaffed. Rude. Very unprofessional
Dustin P.
Rating:
5.0
Customer did not leave a comment.
Gwendolyn G.
Rating:
5.0
Nothing
HAROLD R.
Rating:
5.0
Customer did not leave a comment.
Josh G.
Rating:
5.0
Great service! Will definitely use and refer again!
Christopher R.
Rating:
4.0
App would not work
Joe L.
Rating:
5.0
Belle is an excellent manager of the 800 28th St N, Birmingham, AL location. She is personable with customers. She communicates well. She can multitask. She believes in customer service. She is solution oriented. She has a good and helpful attitude. She manages other employees well. I witnessed a lot of skills within a relatively short timeframe. I really appreciated her assistance throughout the reservation and return of the rental truck. Because of her, I would use that location again.
mead H.
Rating:
5.0
Customer did not leave a comment.
Raul G.
Rating:
5.0
Make sure you put the correct address on the drop off location. This was not the address I choose to drop off and had to drive an additional 15min out of my way when I went to completethe check in online. I was not pleased with this, luckily the guy was very nice and went out of his way to help.
John Y.
Rating:
4.0
Customer did not leave a comment.
Kim F.
Rating:
5.0
Truck was extremely clean and everyone there was very knowledgeable and friendly. Highly recommend this location.
Dale S.
Rating:
4.0
Customer did not leave a comment.
Joe W.
Rating:
4.0
Customer did not leave a comment.
Jeremy C.
Rating:
3.0
Slow. Not enough employees to help the volume of customers. The gentleman who connected the trailer was very good.
JACOB C.
Rating:
5.0
The lady who assisted me with returning the hauler was very helpful and courteous.
Jeffrey R.
Rating:
5.0
Customer did not leave a comment.
Alicia E.
Rating:
5.0
Excellent and stress free way to move.
Anne K.
Rating:
5.0
Customer did not leave a comment.
Jerry P.
Rating:
5.0
Customer did not leave a comment.
Tim S.
Rating:
5.0
Address your website was unable to pay due to some glitch on Yahoo's end but Valerie was able to work it out kudos to her.
Myron T.
Rating:
5.0
Customer did not leave a comment.
JOHN M.
Rating:
5.0
Quick. Helpful. Great location with many rental options! Very clean.
Berkley S.
Rating:
5.0
Customer did not leave a comment.
Seth M.
Rating:
5.0
Oddly enough, both entrances to the parking lot had arrows pointing out... LOL
Cleve M.
Rating:
5.0
There's a need for more than one employee
ANNETTE S.
Rating:
1.0
Too many "small" fees that add up. Nothing advertised as $20 should end up costing over $100. I was charged by the mile, then put gas back in the car, then was charged again for two gallons of gas at over $5 per gallon even though the gas gauge was where it was when i picked up the uhaul. Absolutely ridiculous. Because of this i would only recommend uhaul as a last resort unless you have a bunch of money to throw around and like getting ripped off. Also they try to nickel and dime you into buying things like bungee cords so if you do have to use them make sure you bring all of your own straps, covers, etc.
William H.
Rating:
5.0
Mary was very helpful and patient. I had never backed up a trailer before and she walked me through it step by step.
Kathryn K.
Rating:
5.0
Having everything that we reserve when we pick up our uhaul.
Corey M.
Rating:
5.0
Customer did not leave a comment.
MICHAEL B.
Rating:
5.0
Lady who checked me on wasn't very personable but she was quick.
Jenna K.
Rating:
4.0
Customer did not leave a comment.
KENDUS S.
Rating:
4.0
Better customer service
April D.
Rating:
5.0
Kevin at this Location was very professional and helpful in checking in the truck.
Steven S.
Rating:
4.0
Improve exterior appearance and lot.
Don W.
Rating:
5.0
Get the glitches out of the truck return app. Returning my truck, the 24/7 app would not let me get past the first step. I tried four times, and just to decided to return the next day to check in my truck.
Sammy B.
Rating:
5.0
Customer did not leave a comment.
Steven M.
Rating:
5.0
No suggestions
Edmund S.
Rating:
5.0
Customer did not leave a comment.
Thomas M.
Rating:
4.0
Customer did not leave a comment.
Moses W.
Rating:
5.0
Always a great experience! Thank you!
Nick M.
Rating:
5.0
Customer did not leave a comment.
LaTasha D.
Rating:
5.0
Customer did not leave a comment.
Bill W.
Rating:
5.0
Customer did not leave a comment.
Terrence P.
Rating:
5.0
Customer did not leave a comment.
Barbara H.
Rating:
5.0
I do not remember the name of the employee that helped me but he did a fantastic job. Well done
Benjamin M.
Rating:
5.0
No
John N.
Rating:
5.0
The facility is clean. It’s in the perfect spot for us. I’ll definitely be using their other services soon.
KRYSTAL P.
|
First Impressions
Rating:
5.0
Great customer service
WANTANEE W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philip L.
Rating:
1.0
The employee was very rude and had a bad attitude
nicholas P.
Rating:
5.0
Customer did not leave a comment.
Catherine S.
Rating:
5.0
This is what I expect in a U-Haul business. Very professional atmosphere and personnel. Impressive.
Herbert B.
Rating:
3.0
Customer did not leave a comment.
RACHAEL R.
Rating:
5.0
There was just a little issue: the padlock didn't open with the key that we received. We used a thick cord, instead.
liz Q.
Rating:
5.0
Customer did not leave a comment.
Kristina M.
Rating:
5.0
Nothing everything was on point
Geneva G.
Rating:
5.0
The worker who checked us in was so great and went above and beyond.
Cynthia H.
Rating:
4.0
Customer did not leave a comment.
Scott B.
Rating:
5.0
Customer did not leave a comment.
Andrea S.
Rating:
4.0
No complaints at all
Well run facility and outstanding staff
Richard S.
Rating:
4.0
Customer did not leave a comment.
John P.
Rating:
1.0
When I went to pickup the truck I was never instructed to inspect the truck and gas gauge. When I arrived with the truck that is when I was instructed that I was suppose to check a link that was sent through a “text message†so my overall suggestion for improvement would be to notify the customer that they would receive a “text message†to verify and document what is needed to. I was also glad that I did have the knowledge to take a photo from my phone of the mileage and gas gauge because I was told that it was on a half of tank and it was actually on a fourth of tank before empty. I did visualize the female tell a customer that was picking up after I arrived though. Also she needs to work on her customer skills even when she is the only employee working. I could sense that she was a bit under pressure and maybe it will help with you all having a much more well staffed establishment for her.
Amanda R.
Rating:
5.0
The staff was very attentive and helpful. I appreciate the service dearly.
ANDREA S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kendra K.
Rating:
4.0
Customer did not leave a comment.
Stephen M.
Rating:
5.0
Customer did not leave a comment.
wanda S.
Rating:
5.0
The new guy that helped me rent the truck was 💯! That location has had some nice employees but they were never as efficient and polite and on it as this guy . So so glad you all got a quality employee on staff! It makes the rental process so pleasant
KATHERINE T.
Rating:
5.0
Customer did not leave a comment.
Marshall J.
|
Overall Experience
Rating:
3.0
Would not recommend U-Haul to anyone
Billy P.
Rating:
4.0
Customer did not leave a comment.
Stephanie O.
Rating:
3.0
Customer did not leave a comment.
Ty'Lisha B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Great customer service - they couldn't help with my issue but was knowledgeable about what steps I needed to take to resolve my issue.
Courtney C.
Rating:
5.0
Customer did not leave a comment.
Clarice W.
Rating:
5.0
The young man that checked us in was extremely nice and very professional
Dwight L.
Rating:
5.0
Customer did not leave a comment.
Sarah S.
Rating:
5.0
Customer did not leave a comment.
Marsha C.
|
First Impressions
Rating:
3.0
This was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.
marie l.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Russell W.
Rating:
4.0
This is an outstanding facility
Extremely clean
Well stocked with moving items
Great staff
Richard S.
Rating:
5.0
Customer did not leave a comment.
RONNIE F.
Rating:
5.0
Customer did not leave a comment.
Cedric J.
Rating:
5.0
Will definitely cone back when i need to
Mike N.
Rating:
1.0
They don't help me on the process. I signed the contract before saw the truck. There was an issue with the odometer, because they never updated it and I was charged with extra miles. I got a refund after talking with customer service because I called them but nobody call me back.
Omar D.
Rating:
5.0
Nothing, excellent service, from the booking of the trip, through the return, everything was very convenient. Thank you, for your service!
Nonaral G.
Rating:
3.0
The front desk lady would not look into reimbursing me for the furniture mats.
Cameron A.
Rating:
5.0
Customer did not leave a comment.
Juan Y.
Rating:
5.0
Customer did not leave a comment.
RICHARD I.
Rating:
1.0
First off it wasn't any gas in it. I had to go to the gas Station before I could even handle my business. The mileage was entered wrong therefor when I returned it would not let me check the truck back in. It kept telling me that the mileage I was entering was lower than I started. So I had to call the 1800 uhaul wait 15 minutes for them to answer just for him to make notes to the account so they wouldn't charge me the $20 fee. Then I went back up there 8am the next morning to tell the manager what happened she said she would take care of it. I was charged $85.29 plus $155.89 so in total my card was charged for $241.18 which was incorrect I called twice she said she fixed it which she still did it wrong. I only went 107 miles total she had 207 that's why I was charged so much so I ended up going back up there. I walked in she said now what she want yes I heard her. I showed her the receipt she sent me which was wrong, so she refunded the total amount and I just paid cash cause I was tired off her running my card. Which my original balance was $139.96 I felt I should not have been charged at all for all the unnecessary things I had to deal with. So no I want return to this location or receded any one else to go there.
JACQUICE D.
Rating:
5.0
Very happy with my service at this location. All employees (especially Yolanda) were extremely kind and helpful. Thanks!
Robyn S.
Rating:
5.0
Customer did not leave a comment.
Santonio J.
Rating:
3.0
My account was billed twice for 2 different amounts exceeding $100 on the same day
LAWRENCE H.
Rating:
4.0
Customer service was great. I was able to get in and out with ease. Reserved my equipment online.
Regina F.
Rating:
5.0
Customer did not leave a comment.
Allison M.
Rating:
5.0
Customer did not leave a comment.
Sherry R.
Rating:
5.0
The personnel went above and beyond to let me drop off my trailer after hours. They had to help me get the trailer off and they stayed late to help me. I am so grateful and hope the two of them will be blessed.
Tracy B.
Rating:
5.0
Outstanding customer service!
jerald b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Awatha S.
Rating:
5.0
Customer did not leave a comment.
SHERRY R.
Rating:
4.0
Customer did not leave a comment.
Jose F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUDREY B.
|
Overall Experience
Rating:
1.0
The absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.
Katey P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CATINA T.
|
Overall Experience
Rating:
4.0
Very pleased and the rates were affordable.
Sharon N.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
melissa ann b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi T.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Raymond B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kaila t.
|
Overall Experience
Rating:
1.0
Made reservation for 10•10, get there only two 5•10
DELESSIA F.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tamarusi k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebekah P.
|
Overall Experience
Rating:
1.0
I will never use your service again and I will never give a referral to your company I pay you fail
CATINA T.
|
First Impressions
Rating:
4.0
My experience and service was good. There could be easier access to pay that is more fluid but it’s accessible.
Jeffery S.
|
Overall Experience
Rating:
5.0
Thank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 😊
Rasheena C.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Monica H.
|
First Impressions
Rating:
1.0
Try to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.
Jeffrey D.
|
Overall Experience
Rating:
4.0
My storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.
Corey W.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
JAMES M.
|
Overall Experience
Rating:
1.0
Stolen items! Nasty lying staff! And poor customer service experience!!!
Davida S.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
JAMES M.
|
Overall Experience
Rating:
3.0
I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn’t have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.
Victoria T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick C.
|
First Impressions
Rating:
1.0
I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.
carolyn c.
|
Overall Experience
Rating:
2.0
The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don’t be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.
Jessica W.
|
Overall Experience
Rating:
2.0
The storage was cancelled
Linda S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
willie j.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Maliko H.
|
Overall Experience
Rating:
5.0
The unit that you thought I needed was to small and I didn’t use it. It’s not in use I don’t need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill
SHARON E.
|
First Impressions
Rating:
5.0
Everything worked out perfect.
MONTERIUS T.
|
First Impressions
Rating:
1.0
I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.
Leslie G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alan T.
|
First Impressions
Rating:
3.0
First time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.
Knydra R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arnetta P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES M.
|
First Impressions
Rating:
5.0
The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.
Juliette j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIANE W.
|
First Impressions
Rating:
3.0
My first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.
Jeff G.
|
First Impressions
Rating:
1.0
The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.
Elijah S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bianca T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shernita T.
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Lashanda C.
|
First Impressions
Rating:
4.0
This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.
Theressa C.
|
Overall Experience
Rating:
3.0
Didn’t have the size truck I needed so I couldn’t get everything i needed.
Rebekah P.
|
First Impressions
Rating:
4.0
I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.
ASHLEY M.
|
Online Move In
Rating:
5.0
The ladies was patient and nice to my family and I!!!
Felicia W.
|
First Impressions
Rating:
3.0
The representative that I worked with was helpful and got me in/out without any problems
Holley H.
|
First Impressions
Rating:
5.0
Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.
Victoria D.
|
Overall Experience
Rating:
2.0
Very hot inside storage unit, was dirty
Matthew P.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alex S.
|
Online Move In
Rating:
5.0
Mrs.Shenika was very nice and professional
QUINELLA D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bryant S.
|
Overall Experience
Rating:
5.0
The ladies were friendly and nice helpful
Willalene R.
|
Overall Experience
Rating:
5.0
They were super!
ROBERT M.
|
Overall Experience
Rating:
5.0
Awesome place and great people with positive attitudes.
Shaneiqua J.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latania H.
|
Overall Experience
Rating:
5.0
I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.
CATHERINE M.
|
Overall Experience
Rating:
2.0
The storage units should atleast have a roof over them even if they’re in a warehouse. Especially if they’re considered indoor.
Berencia F.
|
Overall Experience
Rating:
5.0
The entire staff was excellent
ROBERT M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Krysten M.
|
First Impressions
Rating:
5.0
I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.
CATHERINE M.
|
First Impressions
Rating:
5.0
The person was very, very polite and and helpful. Don't remember her name but she was AWESOME
CATHERINE M.
|
First Impressions
Rating:
5.0
A little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!
Joycelyn W.
|
Overall Experience
Rating:
1.0
I was charged for things I shouldn’t have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!
chris l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLIE N.
|
Overall Experience
Rating:
1.0
The storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that
John C.
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Overall Experience
Rating:
1.0
Was told the storage units were open til 7pm on Saturday’s when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn’t talk to them in person. Because they wouldn’t allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.
John C.
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First Impressions
Rating:
5.0
Yolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith
Latrecia S.
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Overall Experience
Rating:
5.0
From the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.
JOANN G.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernadine C.
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First Impressions
Rating:
4.0
I loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!
Michael B.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATHERINE W.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
LUGO D.
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First Impressions
Rating:
5.0
The person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Thank you.
Bryan U.
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First Impressions
Rating:
1.0
Customer did not leave a comment.
Ginger D.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Marche' G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marche' G.
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First Impressions
Rating:
5.0
I lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to
allen m.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bradley S.
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First Impressions
Rating:
3.0
Moved out storage on the 10 of April paid for a full month no adjustment on bill
Angela C.
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Overall Experience
Rating:
5.0
Awesome, helpful staff. Always workibg to keep area clean but never let the customer wait.
Marsha P.
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Overall Experience
Rating:
5.0
The young lady that helped me really took time with me. She was polite and had a very nice personality.
ronda s.
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First Impressions
Rating:
1.0
I had 2 blow outs & had to replace them with my own money
Antoine J.
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First Impressions
Rating:
5.0
Great service! Love the lady that works there and facility was outstanding!
alyson u.
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Overall Experience
Rating:
1.0
Had to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM
higel h.
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Overall Experience
Rating:
5.0
All good
courtney c.
|
First Impressions
Rating:
5.0
I had a Very good experience with the u haul company and will use them again in the future
Angela H.
|
First Impressions
Rating:
5.0
all went great friendly fast service with great rates and good hours for customers
jerry H.
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First Impressions
Rating:
5.0
The staff simply went above and beyond to accommodate my needs...
keith T.
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Overall Experience
Rating:
1.0
Reservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h
brittany m.
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First Impressions
Rating:
5.0
Everyone at the location was very helpful and professional.
James M.
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Overall Experience
Rating:
5.0
VERY GOOD SERVICES
BETTINA H.
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First Impressions
Rating:
5.0
They did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.
Barbara B.
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Overall Experience
Rating:
5.0
I loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!
Jennifer H.
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Overall Experience
Rating:
1.0
I will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.
