Customer Reviews for U-Haul Moving & Storage at Uptown

1,658 reviews

800 28th St N   Birmingham, AL 35203
(under the U-Haul water tower)

(205) 730-7821

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 730-7821

800 28th St N
Birmingham, AL 35203
(under the U-Haul water tower)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

melissa ann b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raymond B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaila t.  |  Overall Experience 
Rating:
1.0

Made reservation for 10•10, get there only two 5•10

DELESSIA F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tamarusi k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah P.  |  Overall Experience 
Rating:
1.0

I will never use your service again and I will never give a referral to your company I pay you fail

CATINA T.  |  First Impressions 
Rating:
4.0

My experience and service was good. There could be easier access to pay that is more fluid but it’s accessible.

Jeffery S.  |  Overall Experience 
Rating:
5.0

Thank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 😊

Rasheena C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica H.  |  First Impressions 
Rating:
1.0

Try to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.

Jeffrey D.  |  Overall Experience 
Rating:
4.0

My storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.

Corey W.  |  Overall Experience 
Rating:
3.0

I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn’t have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.

Victoria T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  First Impressions 
Rating:
5.0

Everything worked out perfect.

MONTERIUS T.  |  First Impressions 
Rating:
3.0

First time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.

Knydra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANE W.  |  First Impressions 
Rating:
3.0

My first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.

Jeff G.  |  First Impressions 
Rating:
1.0

The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.

Elijah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shernita T.  |  Online Move In 
Rating:
3.0

Didn’t have the size truck I needed so I couldn’t get everything i needed.

Rebekah P.  |  First Impressions 
Rating:
5.0

The ladies was patient and nice to my family and I!!!

Felicia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Krysten M.  |  First Impressions 
Rating:
5.0

VERY GOOD SERVICES

BETTINA H.  |  First Impressions 
No reviews have been submitted for this location.

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