U-Haul Moving & Storage at Uptown

1132 reviews

800 28th St N   Birmingham, AL 35203
(under the U-Haul water tower)

(205) 730-7821

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(205) 730-7821

800 28th St N
Birmingham, AL 35203

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Service was great. Employees need to wear masks per state law, especially when coming from behind the counter to interact with customers. Would receive 5 stars otherwise.

Austin N. 
Rating:
1.0

I've always used uhual with no problems. Unfortunately this time was horrible! They failed to tell me if I didn't have the truck back after 11 hours that I would be charged twice! I've always been told I could keep the truck 24 hours before being changed twice. This is a rip off! I called & spoke with a rude (woman) representative who gave no insight. If someone from corporate would call me, it will be greatly appreciated.

JAZMER M. 
Rating:
1.0

I was charged for things I shouldn’t have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!

chris l.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Bryan E. 
Rating:
5.0

Do not change a thing.... the personnel that you have has always been professional, courteous and above all, friendly.....

Geoffrey C. 
Rating:
1.0

Extremely rude and unhelpful in retrieving a left item. Would not return calls. Terrible customer service!

DANIEL C. 
Rating:
3.0

Customer did not leave a comment.

RONNIE RAY K. 
Rating:
5.0

The drop off process was perfect. The associate that helped me was fast and helpful.

JOHN B. 
Rating:
5.0

Awesome location, staff was very good as well!

Cody B. 
Rating:
2.0

service was extremely poor. Counter equipment was not functioning properly and though during my walk-around of the vehicle prior to departure and communicating that fuel gauge was on 1/4 tank, i was charged upon return for full fill-up. Manager was not very accommodating in working through this and made me feel as though i was in the wrong. not how to run a customer centric enterprise

MARC K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

He was real nice .

Delisia B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY O. 
Rating:
3.0

i just dropped off the trailer. The gentleman who assisted me was most helpful.

John T. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLIE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELO T. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Everything was great. The customer service was awesome, the truck was clean and ready. The customer service rep was very professional and helpful

ANTHONY O. 
Rating:
5.0

Customer did not leave a comment.

REGINALD H. 
Rating:
5.0

No issues whatsoever, nothing to improve.

David N. 
Rating:
1.0

If you change somebody pickup location, you should contact them and let them know in person

PHILIP R. 
Rating:
5.0

The people was wonderful

MARTHA D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
5.0

He was above above average and very kind and Professional. I'd give him a 10 in every category.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

My experience was awesome at this location. Very friendly staff, I was greeted with a smile and warmness. The facility was very clean..I wouldn't change a thing...the BEST customer service Ive seen in a while!!!!!!!

katherine M. 
Rating:
5.0

Customer did not leave a comment.

MELVIN R. 
Rating:
5.0

Customer did not leave a comment.

La T. 
Rating:
1.0

The storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that

John C.  |  Overall Experience 
Rating:
5.0

The vehicle had bad odor The vehicle didn't have update ports for phone charger Location was difficult to find and the surrounding buildings were run down. Did not look like a safe place to be late at night.

Manuel T. 
Rating:
5.0

I turned in the vehicle a day early and I felt it should have been prorated

Seth J. 
Rating:
1.0

Last minute was told I had to pick up at this location which is 13 miles further away from the Uhaul store I originally reserved my van from and was told it was “guaranteed” to be available. Employee behind the counter was laughing at me when I told her it was frustrating to be told to drive 22 miles with such a short notice to pick up the van. Returned the van to the location I originally reserved the van from and then got a call that I would be charged $220 for returning the truck to the “wrong” location. I wasn't ever told I'd be charged or anything. Had to drive all the way back to the store I dropped the van off at and then had to drive it back to this rotten store to avoid the egregious “wrong location charge.” Unbelievably frustrating experience and will never rent a truck from this location ever again. I don't leave reviews for places but this was such a rancid experience that I felt it was my civic duty to tell the world of how bad this place was.

Tyler T. 
Rating:
1.0

Customer did not leave a comment.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

Reza B. 
Rating:
5.0

Customer did not leave a comment.

Kaimana F. 
Rating:
5.0

A very pleasant overall rental experience.

Sal N. 
Rating:
5.0

The representative was friendly polite and helpful i enjoyed renting with the uptown location

Quinella D. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO A. 
Rating:
1.0

Was told the storage units were open til 7pm on Saturday’s when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn’t talk to them in person. Because they wouldn’t allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.

John C.  |  First Impressions 
Rating:
5.0

We pulled up to what should have been a quick hook up as we filled out forms and paid on-line prior to our appt. Unfortunately our car was not getting power to the trailer for lights and blinker. The attendant Yolanda not only patiently worked with us to figure out the problem but did it in the pouring down rain and assured us we would figure it out. She never once got frustrated and helped several customers in between helping us. THANK YOU YOLANDA for your kind, outstanding service. The Wilsons.

Christopher W. 
Rating:
3.0

Customer did not leave a comment.

Derrick L. 
Rating:
5.0

Yolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith

Latrecia S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Laketta B. 
Rating:
5.0

This location is managed far superior than 5 other locations that i have used in the last year.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

TYRONEE H. 
Rating:
1.0

Customer service was horrible she told me to just leave keys in truck cup holder an I haven't be refunded my deposit

JARVIS M. 
Rating:
5.0

Customer did not leave a comment.

Marcus D. 
Rating:
5.0

Very friendly and helpful.

Larry S. 
Rating:
4.0

Window wouldn't roll down and it had a loud noise like the motor or transmission mount was loose when u get up to speed

Clarence S. 
Rating:
5.0

Customer did not leave a comment.

Brandy M. 
Rating:
4.0

Customer did not leave a comment.

Tom C. 
Rating:
4.0

Customer did not leave a comment.

Loren H. 
Rating:
4.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

I rarely respond to these requests, but i must say this was one of the best customer service experiences i have ever had.

Michael S. 
Rating:
5.0

Awesome General manager . Helped and personally put in time to change the tires and help me with a needed 6x12 trailer in time . Thank you

SANJAY S. 
Rating:
4.0

Dawn was excellent!

April T. 
Rating:
1.0

I was on the phone for an hour and 30 minutes. 3 calls the wait time was 20 min. Extremely rude customer service. I was booked at 3 different locations with conformation numbers only to get to these locations and find out they were closed. THE WORST EXPERIENCE!!!!!!!!!!!!!

Ziwen Z. 
Rating:
4.0

Better customer service

Tosha A. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Yolanda was AWESOME!!!!! This was my first time renting a truck with U-Haul and the experience was so fun and refreshing that I have told everyone about the experience with Yolanda. Please GIVE YOLANDA A RAISE =D She deserves it because she is so hospitable and patient. Thank You sooooo Much Mrs. Yolanda =) Tiffany R. P.S All new customers, go to Yolanda, she is the BEST! =)

Tiffany R. 
Rating:
1.0

Where do I begin.... 1. The employee helping me had terrible customer service, she had no knowledge of the storage units or anything regarding uhaul. She could not answer any questions I had. An example of a question she did not know the answer and did not do anything to obtain the information for me; "How do you access the storage units that are not on the ground floor" 2. She was slow and very unhelpful 3. Yolanda at this location told me over the phone that if I had the truck back before 7 pm that I would not be charged an extra day. But i was still charged an extra day. 4. The units are over priced and the location is unsafe. 5. My unit door barely would go up and down, we had to switch out of 2 units before getting the right one because the employee booked me the wrong unit 2 times in a row.

KATEY P. 
Rating:
3.0

Customer did not leave a comment.

Stacie H. 
Rating:
4.0

The equipment was clean and the employees helping us were helpful and nice. My only complaint is that the trailer had a flat tire (small rusted nail was in the tire) that we discovered after parking it at our hotel, which was after about a 8 mile drive. U Haul mobile service took care of it quickly though.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Philomena C. 
Rating:
5.0

From the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.

JOANN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalyn M. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
5.0

I had two uboxes that were to be shipped together from California. One arrived on time, while the other was marked to be stored in CA. First, let me say that everyone I spoke to along the way, both in CA and AL (or wherever I was calling), was extremely helpful. After many phone calls and transfers, my second ubox eventually shipped but when it got to Birmingham, it was again marked for storage, not for delivery to my house. I was told they couldn't deliver it for 3-4 weeks even though I had a reservation #. I decided to rent a truck and unload it myself. The issue seems to be a communication one. Everyone I spoke to seemed to be making sure they were putting in notes and entering information correctly but it didn't show up on the other end, causing me to have to call multiple times, going thru the phone system and on hold for 10-20 minutes each time, as well as being transferred multiple times to get it resolved. Everyone I have spoken to has been caring and helpful but this has been an extremely frustrating process. Thank you, Nanette Hart

Nanette H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Klaus L. 
Rating:
4.0

Customer did not leave a comment.

Kendus S. 
Rating:
5.0

I hired 2 helpers through your site to help between 10:00 a.m. and 2:00 p.m.. They didn't show up. They called at 1:00 p.m. to tell me they were on their way. I cancelled them. They worked for Precise Helpers (Job # JB - 261885AA). I do not recommend Precise Helpers.

Robert S. 
Rating:
5.0

Very efficient. Only took minutes to drop off.

Alston N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Shawn J. 
Rating:
5.0

This is a new,well-maintained location. Will definitely rent here again!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

layton L. 
Rating:
5.0

Nothing!!

Adams J. 
Rating:
4.0

Truck had the engine check light on. No one had the ability to resolve it and no additional trucks to exchange. The truck made it to it's location but it seemed to have issues. Other than that, it's good.

Zhihai Q. 
Rating:
5.0

Customer did not leave a comment.

Bernadine C. 
Rating:
5.0

Store was very orderly, staff was great.

PATRICK G. 
Rating:
3.0

Large store with only 1 inside employee working.

ROGER R. 
Rating:
3.0

Customer did not leave a comment.

Rhegess P. 
Rating:
5.0

Everyone was so nice and friendly.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Traci E. 
Rating:
3.0

When I called the day before pickup to ask what time the containers would be picked up, I got conflicting answers. One person said 9AM-12PM and another said 5pm-10pm. As it turns out, no one showed up that day to pick up the containers, because apparently no one told the driver about the pickup. Luckily he was able to come the day after in the morning, which was right before I was moving away. Everything ended up working out, but I'm hoping that was a rare occasion because aside from that the process was pretty smooth.

Truth I. 
Rating:
1.0

I would like someone to call me regarding my experience

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Bernadine C.  |  First Impressions 
Rating:
5.0

Can't think of any.

Hubert L. 
Rating:
1.0

Customer did not leave a comment.

HAKEM I. 
Rating:
4.0

Customer did not leave a comment.

Helen H. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Tokeisha B. 
Rating:
5.0

Customer did not leave a comment.

Jesse P. 
Rating:
4.0

Have a working computer system at the location for the employees to use.

John H. 
Rating:
3.0

Customer did not leave a comment.

Lindsey R. 
Rating:
3.0

I got the truck on empty, put gas in and returned it above where I left it and didn't get a credit. Other than that, it was a good experience.

VICTORIA L. 
Rating:
2.0

They they charge me for gas I did not use set my credit card into over limit will not use you all again that's after I was getting a truck what's a week

Shelby P. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Clean the truck cup holders. The 24/7 truck share app needs improvement. Mileage and Fuel vitrifaction picture isn't viewable after submission.

Luke F. 
Rating:
4.0

It was not necessary for us to use the truck and we turned around and brought it directly back. However we still had to pay for the rental of the truck that we didnot used. Round trip we only travel 6 miles. We are a Non-profit organization and are picking up food to give to the needed.

Isaac D. 
Rating:
4.0

My original location was changed and moved to the 28th st location. I didn't receive notification of the change until I went to my original choice and they told me I needed to go elsewhere also I couldn't pickup the van when I requested I had to come back at a later time. I don't feel this is the specific fault of the locations but a mistake on uhauls part in regards to notifying the renter what they should do.

Franklin O. 
Rating:
1.0

But really a touch less approach at this office. The online phone based upload of my drivers license did not work. The office worker there grabbed my license from my hand and had to swipe it in the machine. She also had to renter my credit card all over again. Not sure how much of this is her lack of training with the tech and how much is problems with the software.

Srini T. 
Rating:
5.0

You guys at this location are great.

Adams J. 
Rating:
4.0

I loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!

Michael B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHERINE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUGO D.  |  First Impressions 
Rating:
5.0

The person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Thank you.

Bryan U.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ginger D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marche G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marche G.  |  First Impressions 
Rating:
5.0

I lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to

allen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley S.  |  First Impressions 
Rating:
3.0

Moved out storage on the 10 of April paid for a full month no adjustment on bill

Angela C.  |  Overall Experience 
Rating:
5.0

Awesome, helpful staff. Always workibg to keep area clean but never let the customer wait.

Marsha P.  |  Overall Experience 
Rating:
5.0

The young lady that helped me really took time with me. She was polite and had a very nice personality.

ronda s.  |  First Impressions 
Rating:
1.0

I had 2 blow outs & had to replace them with my own money

Antoine J.  |  First Impressions 
Rating:
5.0

Great service! Love the lady that works there and facility was outstanding!

alyson u.  |  Overall Experience 
Rating:
1.0

Had to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM

higel h.  |  Overall Experience 
Rating:
5.0

All good

courtney c.  |  First Impressions 
Rating:
5.0

I had a Very good experience with the u haul company and will use them again in the future

Angela H.  |  First Impressions 
Rating:
5.0

all went great friendly fast service with great rates and good hours for customers

jerry H.  |  First Impressions 
Rating:
5.0

The staff simply went above and beyond to accommodate my needs...

keith T.  |  Overall Experience 
Rating:
1.0

Reservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h

brittany m.  |  First Impressions 
Rating:
5.0

Everyone at the location was very helpful and professional.

James M.  |  Overall Experience 
Rating:
5.0

VERY GOOD SERVICES

BETTINA H.  |  First Impressions 
Rating:
5.0

They did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.

Barbara B.  |  Overall Experience 
Rating:
5.0

I loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!

Jennifer H.  |  Overall Experience 
Rating:
1.0

I will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.

Victor W.  |  Overall Experience 
No reviews have been submitted for this location.

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