Customer Reviews for U-Haul Moving & Storage at Valley Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Valley Blvd

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John H. on

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Cynthia R. on

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GABRIEL D. on

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steven b. on

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Have the kids that work there take their earbuds out and try to be nice to the customer. Act like it is your job, because it is a job. I've been to this place two times in the past 60 days and each time it feels like I'm bothering the person behind the counter. I've only spent about five minutes each time but could not wait to leave. I would recommend this place over the other distributors because they actually have trucks to rent, other than that, go some where else.

Ephraim W. on

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Kaveh S. on

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Ieisha H. on

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All the guys working were great!! I’ve been packing up my stuff to move and having to go in frequently and every time I’m treated great!!

Manuel C. on

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ROSEMARIE M. on

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Julio R. on

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Great Customer service

Raymond L. on

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Love the service I get from U Haul

Daryl G. on

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Uhaul valley only provided a truck 10’ I had to drive to a different location to rent a car trailer. Then hall valley would not provide any information on loading the car on the trailer. I drove back to second uhaul to inspect the trailer mounting. Very time consuming.

Jovi L. on

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Nothing to improve just keep the standard high. Excellent energy on the employee and very helpful.

Julio D. on

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I order trailer close 5 x 8 and they give me another one , give me a 5x8 but open one , was late to check another location,I’m not happy

ARTURO R. on

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Excellent Service. 100% satisfied

Ruben F. on

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If giving a cash deposit customer should be told that not All locations will be given cash back and will have to wait an unnecessary amount of time to be delivered a check

Brian M. on

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Was not given any paperwork upon returning rental. Rental was then not checked back in correctly, and location called me for a week asking when it would be returned. Finally told them to check the tapes, as an employee had helped bring the item back in from car. After checking tapes, they finally realized that my rental had indeed been returned.

Melynda H. on

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Fast friendly service

Irma S. on

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Richard N. on

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JACK V. on

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Terri L. on

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Raymundo G. on

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I love it great service

Shipon K. on

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evan p. on

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Great customer service both gentlemen who assisted were polite, knowledgeable and quick. I was in and out of there within in 10minutes. Extremely satisfied as I was pressed for time to get my Harley moved out of a shop today. Thanks for the great customer service city of industry. You guys were great!

karey p. on

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Juan R. on

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Great and fast process will definitely use this location again

JAMES O. on

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Very easy rental and friendly staff.

Daniel C. on

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CHRISTAL H. on

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Nagisa F. on

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I'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my items

Danette V. on

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moisas g. on

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JOHN S. on

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Joseph D. on

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From the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.

Mattia D. on

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Great storage units and friendly staff

KATY E. on

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Overall, it was a positive experience.

Wally R. on

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All good.

Michael M. on

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Thank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthy

Al Velia A. on

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Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds

shreshtha A. on

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Timing and access could be better

Alicia R. on

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Thnx for helpful and courteous attitude.

Shuhai S. on

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Took too long to finish the paper work to pick up the U-Box. I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.

Mathew T. on

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Customer service is great and friendly. 100 percent satisfaction guaranteed

Miguel P. on

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The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Great customer service. Highly recommend this place.

Leonidas T. on

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Excelleny service

virgina f. on

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The sales guy was excellent he help me a lot...

Dominique L. on

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This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..

RANDY A. on

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I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.

SUZANNE F. on

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I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.

EDGARDO V. on

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Exceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegas

Madison C. on

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Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.

Adam Joseph B. on

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I have nothing bad to say. They were always helpful and pleasant to deal with.

JAVIER C. on

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For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience

Jose C. on

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U-Haul is a good place for save your properises