Customer Reviews for U-Haul Moving & Storage at Valley Blvd

3,432 reviews

17959 Valley Bl   City Of Industry, CA 91744
(E Of Azusa)

(626) 935-0226

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(626) 935-0226

17959 Valley Bl
City Of Industry, CA 91744
(E Of Azusa)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Martha F. 
Rating:
5.0

you good enough

xiaofeng T. 
Rating:
1.0

I returned the truck on the same day and they marked it as being out still one day later. Then they wanted to charge me for 17 miles traveled all though I only went 6- 9 miles. Finally; they put 2 gallons of gas in the tank after I put in one gallon of gas myself.

John A. 
Rating:
5.0

Customer did not leave a comment.

Jay O. 
Rating:
5.0

Great service..

MARIO E. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Bruno U. 
Rating:
2.0

Horrible brakes made ride feel unsafe

Trea S. 
Rating:
2.0

Expensive

YAHIR G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emanuel J. 
Rating:
4.0

Customer did not leave a comment.

Ruby B. 
Rating:
5.0

I liked picking up and dropping off the rental via my cell phone. Was faster than the in person process.

Robert F. 
Rating:
5.0

Your all staffs are very good and provided us quick service. Thanks

ABDUL A. 
Rating:
5.0

Staff was awesome friendly and informative

ARMANDO T. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

Austin L. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Staff was helpful and friendly.

IRENE P. 
Rating:
5.0

Customer did not leave a comment.

Yen T. 
Rating:
5.0

Nothing! Keep up the great job!

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

YIMING L. 
Rating:
2.0

Customer did not leave a comment.

Salvador C. 
Rating:
5.0

Quick and easy. Checked in at the counter rather than online. Everything was explained thoroughly and clearly. Truck and facility were clean and in good shape. Both checking out and returning went very smoothly. I would recommend this location and use it again.

David P. 
Rating:
5.0

Staff was quick and attentive. Thank you.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell P. 
Rating:
5.0

N/A

Sam W. 
Rating:
4.0

Customer did not leave a comment.

Heriberto S. 
Rating:
5.0

Customer did not leave a comment.

xulan Z. 
Rating:
5.0

Customer did not leave a comment.

bryan G. 
Rating:
4.0

They need to check fuel levels before saying what they “think” it's at. Told me it had 1/2 a tank and only had 1/4.

Anne A. 
Rating:
3.0

Reserved the truck days in advance was notified the night before that they didn't have a truck for one way as I requested I would have had to drive to Inglewood to pick up a truck which was 30-40 minutes in the opposite direction. Ended up getting a return truck to the same location and left truck with the exact gas if not more and they still charged me for gas.

Regina S. 
Rating:
5.0

Customer did not leave a comment.

Josephine N.  |  Overall Experience 
Rating:
5.0

Moving on time, good services worker and easy communication.

Shu N. 
Rating:
5.0

Customer did not leave a comment.

Rachel Y. 
Rating:
5.0

Customer did not leave a comment.

Bingqiao S. 
Rating:
5.0

Staff was friendly and helpful. Great experience.

Kelly B. 
Rating:
3.0

fuel tank was a little less than 1/4 as noted on check out docs scratches and slight damage to the front bumpers were not noted and we were told to take the photos ourselves other than that, staff was friendly and helpful and facility was sparkling clean

Karen N. 
Rating:
5.0

Great service

Patricia V. 
Rating:
3.0

Customer did not leave a comment.

Meghan A. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

george K. 
Rating:
5.0

Customer did not leave a comment.

CHRIS Y. 
Rating:
5.0

Customer did not leave a comment.

jorge E. 
Rating:
2.0

Appliance dolly was not provided even after I specifically made a reservation. Called U-Haul corporate, they had me drive to another location to pick one up. The location was closed and I had to wait 1 hour to get corporate back on the phone. Total waist of money and time.

Jaime V. 
Rating:
5.0

Probably more attendees or more workers on the place

Silverio V. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo F. 
Rating:
5.0

None

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Franklin S. 
Rating:
5.0

Staff was very friendly and helpful

Jaime B. 
Rating:
3.0

Customer did not leave a comment.

Francine R. 
Rating:
5.0

Customer did not leave a comment.

Jane H. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Yudith P. 
Rating:
5.0

Customer did not leave a comment.

ELAINE B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS H. 
Rating:
1.0

Super slow and waited an hour in line

Christopher R. 
Rating:
3.0

Customer service was not good. Everyone there did their job but were rude.

Gabriel S. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

N/A

Mark V. 
Rating:
5.0

.

Sonja T. 
Rating:
5.0

Customer did not leave a comment.

zijian O. 
Rating:
3.0

Did not like how you get charged for the night key drop if you don't check it in on the text message. You guys get a a lot of people like that when they're busy.

George L. 
Rating:
5.0

Customer did not leave a comment.

rommel B. 
Rating:
5.0

Customer did not leave a comment.

Emma B. 
Rating:
5.0

A bit pricey. But I needed the truck.

Raul G. 
Rating:
5.0

Morning crew was excellent. Afternoon crew was young and not as friendly or Courteous .

Gustavo F. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

U-HAUL NEEDS MORE "PEOPLE FRIENDLY" MANAGEMENT & STAFF

eric T. 
Rating:
5.0

Customer did not leave a comment.

Heming G. 
Rating:
5.0

1. This location is not shown in google search. 2. No reason nor explanation was given for changing my location of pick up of the U-Haul. I had to called to find out you have this location which is actually closer and better environment ( looks saver).

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Quick and prompt service. Thank you.

David T. 
Rating:
5.0

Vicki and the City of Industry crew have always been great to me in the 25 years I've been going there. Vicky is an outstanding U-Haul employee,thanks again Vicky!!

John G. 
Rating:
5.0

All ways have a clean vehicle

CLEVELAND F. 
Rating:
5.0

Happy with your service

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Yibin J. 
Rating:
4.0

The staff are always very attentive

JORGE G. 
Rating:
5.0

Every things are EXCELLENT

ABDUL B. 
Rating:
5.0

Excellent facility

Robert C. 
Rating:
5.0

I left some DMV papers on the truck , on the dash board can you please save those...I will drive back tomorrow to get those...thank you. RODRIGO MORALES

RODRIGO M. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Nothing the lady was professional and courtesy and helpful I will use you guys again and I will tell my friends

Steve Y. 
Rating:
5.0

Need a left turn spot from valley when coming from west. Limited access from that area

Richard Jayson A. 
Rating:
5.0

Awesome

BRENNANFERDINAND M. 
Rating:
5.0

Fast friendly staff and service. I was in and out in less than 20 minutes with my rental ready for my move. Thank you 👍

JOHN R. 
Rating:
2.0

Customer did not leave a comment.

Taliana S. 
Rating:
5.0

Customer did not leave a comment.

rose L. 
Rating:
5.0

Not much to improve. The staff was very helpful, very polite.

Hugo H. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

They were real quick and was out of there real fast. THANKYOU.

vincent N. 
Rating:
5.0

Employee MIGUEL, helped set up the trailer I rented, he was the most helpful & courteous young man. If only other businesses had employees like MIGUEL, there would not be any negative comments. Thanks MIGUEL! From the Garcia family

Rudolph G. 
Rating:
5.0

Customer did not leave a comment.

SHANG Z. 
Rating:
2.0

Customer did not leave a comment.

Rudy D. 
Rating:
5.0

Customer did not leave a comment.

SHANG Z. 
Rating:
4.0

I've used this location before. There was a UHAUL employee that went over above & beyond to help me both times! His name is Rudy Please let him know, he's well liked & appreciated by my family & I.

Rudolph G. 
Rating:
5.0

Customer did not leave a comment.

Weiyang C. 
Rating:
5.0

My lock wasn’t in the unit but a helpful employee assisted me and got me the lock I ordered

Jason L.  |  Online Move In 
Rating:
5.0

Johan Aguirre, at uhaul, was knowledgeable, friendly and very patient in explaining procedures.. He should be promoted with a raise. Thank you, for hiring great people, like Johan Aguirre

Lori Ann C.  |  First Impressions 
Rating:
1.0

I walked in with a reservation # for my storage unit. I presented to Kevin who was working the front desk & he said my reservation was invalid & they were fully booked. He completely denied to provide me customer service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That’s when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for. Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service!

pedro a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Noemi G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teejay N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas M.  |  Overall Experience 
Rating:
4.0

Manager was knowledgeable, efficient, professional, and friendly and helpful. Thank you.

ALICE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teejay N.  |  Overall Experience 
Rating:
5.0

Great service thank you

Brett O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HSIN HUI L.  |  First Impressions 
Rating:
5.0

The day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!

Frank P.  |  First Impressions 
Rating:
3.0

Had some Items stolen from my storage.

Ronald S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
1.0

Unfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me “you have 6 days before you get charged a full months rent” (I didn’t have money because I was unemployed and barely surviving. A little compassion goes along way and I’m almost certain your company wouldn’t have went belly up by waiving the fee. God have mercy on this world. It’s a shame what we have become to each other .

ANNA R.  |  Overall Experience 
Rating:
3.0

On 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.

CATHY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
2.0

I reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.

Sylvia h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daysi M.  |  First Impressions 
Rating:
1.0

I'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.

JASON R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew m.  |  Overall Experience 
Rating:
4.0

It didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.

HERMIE V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurice O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOREEN N.  |  Overall Experience 
Rating:
5.0

SIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.

Juan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona M.  |  Overall Experience 
Rating:
5.0

We had this storage many years, it's been very very good storage, I would highly recommend.

Party Star A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KYRA T.  |  First Impressions 
Rating:
5.0

This UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Thank you

VICTORIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector R.  |  First Impressions 
Rating:
5.0

Had this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.

DUANE V.  |  Overall Experience 
Rating:
5.0

The customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!

FLAVIO E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha C.  |  Overall Experience 
Rating:
5.0

They were great , especially Ruth . The best .

Roberto V.  |  Overall Experience 
Rating:
4.0

Storage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858

BARRY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben Jr C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario S.  |  Overall Experience 
Rating:
5.0

Great Service and hours just to far from where I relocated and had to move eventually. Been to other facilities and not as convenient and or great accessibility as this place.

Roy J.  |  Overall Experience 
Rating:
5.0

It was a pleasure and convenient experience.

sheila p.  |  Overall Experience 
Rating:
1.0

Charged me the full amount of rent for going over 1 day. Should be a prorated rate.

Art M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Millicent C.  |  Overall Experience 
Rating:
5.0

I'm old with a bad back and arthritis. The staff found me a storage unit close to the entrance on the first floor. Now that's going the extra mile to help the customer and I greatly appreciate it! This is one of the reasons why I go with U-haul before any other truck rental or storage rental company.

Theodore G.  |  Overall Experience 
Rating:
5.0

Muy buen servicio

Martha H.  |  First Impressions 
Rating:
4.0

Storage facility's access hours and office hours were too inconvenient, but the staff were friendly and helpful. Longer access hours is the most important. I had my storage for 15 years started back in 2005. I definitely had a pleasant experience getting a storage unit at u-haul city of industry.

CHARLES S.  |  Overall Experience 
Rating:
5.0

Muchas gracias por todo

Ivan R.  |  Overall Experience 
Rating:
5.0

The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don’t need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.

Veronica T.  |  First Impressions 
Rating:
5.0

Supper easy and fast .

Edward V.  |  Online Move In 
Rating:
5.0

Everyone I talked to was extremely helpful and informative about my truck return and the storage rental. The manager made sure we were aware of how the contract worked and potential extra fees at check out to avoid any surprises. Excellent location, would come back.

Rosa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita hi C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

EDWIN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Khristine B.  |  First Impressions 
Rating:
1.0

20 minutes to process a return for a lock the first time. Not even the manager knew how to do it. Had to come back a second day and wait thirty minutes in line while they handled one person. Then was just ignored. Manager and employee just kept chatting. Have never seen such awful service in my life. Is this because I'm Asian?

BRIAN Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tessie M.  |  Overall Experience 
Rating:
5.0

Everything was great!!!

GENARO L.  |  Overall Experience 
Rating:
5.0

Well done

Chi N.  |  Overall Experience 
Rating:
5.0

I’ve been helped by majority of the guys there and they are all awesome and so helpful.

Ieisha H.  |  Overall Experience 
Rating:
1.0

I'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my items

Nagisa F.  |  First Impressions 
Rating:
5.0

From the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.

Joseph D.  |  First Impressions 
Rating:
5.0

Great storage units and friendly staff

Mattia D.  |  First Impressions 
Rating:
4.0

Overall, it was a positive experience.

KATY E.  |  Overall Experience 
Rating:
5.0

All good.

Wally R.  |  Overall Experience 
Rating:
5.0

Thank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthy

Michael M.  |  Overall Experience 
Rating:
3.0

Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds

Al Velia A.  |  Overall Experience 
Rating:
3.0

Timing and access could be better

shreshtha A.  |  Overall Experience 
Rating:
5.0

Thnx for helpful and courteous attitude.

Alicia R.  |  Overall Experience 
Rating:
1.0

Took too long to finish the paper work to pick up the U-Box. I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.

Shuhai S.  |  Overall Experience 
Rating:
5.0

Customer service is great and friendly. 100 percent satisfaction guaranteed

Mathew T.  |  First Impressions 
Rating:
5.0

The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Great customer service. Highly recommend this place.

Miguel P.  |  Reservation 
Rating:
5.0

Excelleny service

Leonidas T.  |  Reservation 
Rating:
5.0

The sales guy was excellent he help me a lot...

virgina f.  |  Reservation 
Rating:
1.0

This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..

Dominique L.  |  Reservation 
Rating:
4.0

I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.

RANDY A.  |  Overall Experience 
Rating:
5.0

I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.

SUZANNE F.  |  Overall Experience 
Rating:
5.0

Exceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegas

EDGARDO V.  |  Overall Experience 
Rating:
1.0

Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.

Madison C.  |  Reservation 
Rating:
5.0

I have nothing bad to say. They were always helpful and pleasant to deal with.

Adam Joseph B.  |  Overall Experience 
Rating:
3.0

For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience

JAVIER C.  |  Overall Experience 
Rating:
5.0

U-Haul is a good place for save your properises

Jose C.  |  Overall Experience 
No reviews have been submitted for this location.

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