Great experience
Rafeal B | Overall ExperienceSelf Storage Units in City Of Industry, CA, 91744
U-Haul Moving & Storage at Valley Blvd
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I was very satisfied with my U-Haul experience with 2 storage units until my move out date 9/24/2024. We hired a U-Haul truck to remove our property and hired the third party movers U-Haul uses. The manager of the location was always professional, courteous and very helpful. I would recommend U-Haul for your storage and moving needs.
Vickie L | Overall ExperienceA nice hard working gentleman assisted my sister and I. I can’t say that about the other employees there…anyway, he helped me return a U-haul rental truck and then he guided my sister on how the storage process works. I did not get his name but I returned the truck around 2p, he wore a blue cap, a face mask, slim built and I believe he was Hispanic Please promote him!
BRENDA N | Online Move InThe facility was great my only critique would be the temperature. It was too hot for the summer weather which made it very uncomfortable.
Sequoiya F | Overall ExperienceVickie was friendly. Efficient and knowledgeable. She took her time to explain the process to me as I have never rented a facility before. This facility is very clean and conveniently located. The staff Miguel was very helpful with my rental, I had a check engine light on and he assured me that he would take care of the vehicle. I was in and out of there in an off. I would recommend this facility on Valley Biew to everyone. It’s a one stop shop with propane, storage, storage boxes, trucks, vans, and a lot more. They even sell retired equipment here. Thank you !!!
Yvonne E | First ImpressionsI will definitely use U- haul again for my storage and truck rental needs!
anabel j | Overall Experience1. Almost without exception, every time I attempted to reach one of the local staff members, my call would be automatically transferred to the national phone bank. VERY frustrating. 2. Rent checks mailed to the facility would either be misplaced or not deposited in a timely manner which resulted in attempted late fees being assessed. 3. Rent increases occurred every six months with an average monthly increase of +10%. 4. I have been a loyal "renter" since 2003 and ALWAYS paid my monthly rent ON TIME. There has been absolutely no reciprocating recognition or expressed appreciation for this loyalty on behalf of the local team and especially from Mr. Robert Kelley/Regional Manager. 5. U-Haul Storage should become more mindful of competitors increasing their presence in the SoCal region. Our decision to terminate our rental agreement and to vacate the premises was the direct result of more favorable rates and a genuine interest in securing us on a long term basis. U-Haul clearly falls short of this business model.
ROBERT H | Overall ExperienceThe manager Ruth escobosa is a rude unprofessional individual that stereotypes and treats families who are obviously going thru hard times (which is why the have to put their possessions in uhaul) like they are trash horrible unpleasant person
George M | Overall ExperienceStorage is located near home, it’s conveniently located. The Staff is semi-friendly, some are kind and others have an attitude (but still helpful). The facility is clean, i did find a baby roach and spiders in some of my belongings after moving the items out. (Nothing to fuss about) Overall, i would recommend this location.
Ashley R | Overall ExperienceThe customer service from the phone was horrible I was misinformed. I thought I was gonna get the free month storage if I were to get the truck and drive it back to the same location instead of a one way. I would like to get a respond back from the corporate if this can be disputed and resolved. From wrong information!
gem s | First Impressions