Customer Reviews for U-Haul Moving & Storage at Veterans Memorial

1744 reviews

12455 Veterans Memorial Dr   Houston, TX 77014

(281) 444-6889

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 444-6889

12455 Veterans Memorial Dr
Houston, TX 77014

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Johnetta J. 
Rating:
5.0

They need a more visible, easy to locate key drop box

Che S. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
4.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
5.0

It’s been a pleasure

ROCHUNDA E.  |  Overall Experience 
Rating:
1.0

Not fraudulent charge people 800 bucks for a trailer they returned.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Baba B. 
Rating:
5.0

This location is awesome!

Bridgetta H. 
Rating:
5.0

no complaints. Picked up a pickup truck. Dropped it off, no problems or unexpected fees.

John H. 
Rating:
3.0

Customer service was great. However, the wait was long due to only 1 employee working and many customers. The truck was filthy and smelled bad. I addressed it with the employee and he did tell me the truck had not been cleaned. This is not acceptable. I use the 26' truck for my balloon business. I was embarrassed when I delivered the balloons to my client's place of business as the smell from the truck carried on to the balloons. This location should have more than 1 employee scheduled on a shift.

Charley I. 
Rating:
5.0

Customer did not leave a comment.

Tyrell E. 
Rating:
3.0

Returned equipment less than 5 minutes after due time (was not checked in until about 10-15 minutes after due time) and charged an entire extra day. Equipment was well maintained.

Patrick H. 
Rating:
5.0

Everything was outstanding and I was impressed by the service that I receive

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

norman L. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

andrika n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaj A. 
Rating:
5.0

Customer did not leave a comment.

Alaja B.  |  First Impressions 
Rating:
5.0

Great service!!!

Tanny V. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Garth A. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

ORLIN N. 
Rating:
5.0

Customer did not leave a comment.

oscar O. 
Rating:
2.0

The vehicle that we reserved was not there when we arrived. The gentleman behind the counter did provide us with another vehicle that was somewhat hard to describe in a few words other than a giant piece of crap and very unacceptable interior had to of spent two hours cleaning the inside just so we could use it for our church function. A vehicle was completely unacceptable.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Mattie A. 
Rating:
3.0

Have the representative double check on final payment. I was overcharged $43.86 on 4/2/21 and still waiting for reimbursement of $43.86, 4/4/21.

Elena V. 
Rating:
5.0

I was skeptic because the reviews I saw online, but I was positively surprised.The man welcome me nicely and polite.Transaction really fast.I am satisfied.

Enea M. 
Rating:
5.0

Great employees very helpful

alton c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdul M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Manuel G. 
Rating:
3.0

The cleanness of the truck inside I clean the truck myself and I had to put gas before I use the truck.

TODD J. 
Rating:
5.0

Customer did not leave a comment.

debra W. 
Rating:
5.0

Everything is excellent

Delmia C. 
Rating:
5.0

Customer did not leave a comment.

VICKIE G. 
Rating:
5.0

Representative very helpful in showing me more than one unit to suit my purpose!

althea w.  |  First Impressions 
Rating:
3.0

Felt like I was an imposition to this person. Would not use this location if I had a choice

Susan W. 
Rating:
4.0

Customer did not leave a comment.

ROYCE M. 
Rating:
5.0

Customer did not leave a comment.

ORLANDIS M. 
Rating:
1.0

Lady at the desk was very unprofessional. Needs to learn how to do they job properly

dwight S. 
Rating:
5.0

No comment thank you.

Bryan V. 
Rating:
4.0

misunderstanding in pricing was given one price over the phone but a higher price on arrival

Beverly W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

IFFAT K. 
Rating:
3.0

Van needed cleaning and had odor. I was late arriving for scheduled reservation time so the van reserved had been released. This was the only van left to rent.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

Tina J. 
Rating:
5.0

Customer did not leave a comment.

Rolando G.  |  Overall Experience 
Rating:
1.0

2:00pm was put on contract. After run around finally got truck at 4:30. Original contract was 10:00am. This whole experience was a cluster. Cost me $167 more than it should, because y'all are incompetent.

MANCE W. 
Rating:
4.0

Customer did not leave a comment.

Tyshkiia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa j.  |  Overall Experience 
Rating:
5.0

I will recommend to my friends, friendly people nice place , excellent service

Carlos G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hubbard s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trina C. 
Rating:
1.0

Management and staff does not care about anything. Every month was a problem. The roof fell in and ruined everything in my storage unit.

Eric H.  |  Overall Experience 
Rating:
3.0

Stop asking people to take a pic of private information for download. IE: drivers lic

ERICA L. 
Rating:
5.0

Customer did not leave a comment.

GABRIELA P. 
Rating:
5.0

Customer did not leave a comment.

Creshandra H. 
Rating:
2.0

I moved my belongings out on the 3rd of February and upon getting to the unit the roof had fell in on my belongings

Chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
3.0

We were there at 7:00 a.m. and no one was there to open up. I used my app to return my truck.

Lanita H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON J. 
Rating:
5.0

Customer did not leave a comment.

Demetre F. 
Rating:
5.0

Customer did not leave a comment.

hollie C. 
Rating:
5.0

Overall great experience

Chris Z. 
Rating:
5.0

Customer did not leave a comment.

terri p.  |  Overall Experience 
Rating:
4.0

Cut down pickup time in line. Even with pre check in the wait is too long. I'm patient but every time I've been you lose at least one customer in line.

RUSSELL H. 
Rating:
5.0

The customer service was excellent and the attendant was very professional. Mr. Carbajal was very helpful and represented the U-haul family well...

PRAITELE W. 
Rating:
3.0

Customer did not leave a comment.

WHITTNI B. 
Rating:
5.0

To whom it may concern,  I reserved a 26' truck for today at 10:30am at the Richey and 45 North Freeway location. When I got there the system was down (which is understandable) but the truck I reserved was not there because the young lady told me it is still in the shop being repaired. That's unacceptable. Why would the system let me reserve a truck that's not even functional let alone available. I was directed to call corporate to get find a truck myself. (Not good business etiquette). So I did and to no avail to my situation their system was also down. The agent there told me he would call me back when the system becomes available. Two hours later nothing. I ended up calling them back myself and the system was working now they referred me to another location (Veterans) with an available 26' truck. The problem is I reserved the truck at 10:30am because that's the time I paid the movers to move me. This caused me to pay for 2 hours that wasn't towards actually moving.  Now, in all fairness I would like to be reimbursed for the loss of money and time due to no fault of my own.  Here's my reservation number 23351719 My cell is 8328736343 I look forward to speaking to someone in regards to this matter. 

Pamela R. 
Rating:
5.0

Truck was extremely clean and good condition. Great customer service.

Brenda V. 
Rating:
3.0

Customer did not leave a comment.

Vanessa V. 
Rating:
5.0

Great product and great service.

Warren C. 
Rating:
5.0

Great reps at location!

Lillian M. 
Rating:
4.0

There always room for improvement in life

Gwendolyn S. 
Rating:
2.0

First charging more than $19.95 to rent d truck is not true.Honor what on d sign on d truck says.I rented a truck today and didn't go over twelve miles and paid all most two times d price.Honor what d sign says on d the truck, For only four hours.

RANDY D. 
Rating:
3.0

The rental office need to inspect the equipment before renting and repair what is needed

Bill L. 
Rating:
4.0

Only issue I had was that my key card didn’t work the first day I rented space and the employee working couldn’t get it to work after 4 times I went to office to have it fixed. Had to wait to go back to office for help the next day.

joAnn l.  |  Overall Experience 
Rating:
5.0

Do unlimited miles

URSULA G. 
Rating:
1.0

They charge me more than he told me and my truck was with the fuel tank not full 😡

OSNAY I. 
Rating:
5.0

Customer did not leave a comment.

REBECA G. 
Rating:
5.0

Nothing everything was great

JEFFERY H. 
Rating:
5.0

Very professional staff. Quick drop off.

Stephan W. 
Rating:
5.0

Customer did not leave a comment.

TIEN D. 
Rating:
5.0

Customer did not leave a comment.

SHANNON R. 
Rating:
5.0

Customer did not leave a comment.

SYED F. 
Rating:
5.0

Customer did not leave a comment.

SHANEEKA M. 
Rating:
3.0

Customer did not leave a comment.

RICHARD JON C. 
Rating:
5.0

Customer did not leave a comment.

Nicole A. 
Rating:
5.0

Very friendly and professional, above and beyond, will recommend my friend to come to this location , the lady is super respectful and very kind....

FERNELIS F. 
Rating:
5.0

Christina is amazing! Her customer service is incredible EVERYTIME and she is knowledgeable and always has a great attitude. She is a phenomenal Manager.

CHARI M. 
Rating:
5.0

Check engine light was on in the truck I rented.

Precious H. 
Rating:
5.0

The staff is helpful and patient.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lucinda C. 
Rating:
5.0

I was very pleased with my service.. want to say that my representative Christina was very polite and kind with The rental of my vehicle.. I gave her 100% 👍up.

GUADALUPE S. 
Rating:
4.0

Customer did not leave a comment.

Bernika O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN JOHN M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
4.0

Good experience, no complaints. The only thing I want to share feedback on is the inability to speak to an agent directly , I left my sunglasses and my Nike hat in the truck, I tried to call the site and the calls are directed to an automated system with no options for speaking to an agent about lost and found article.I wnet back the next day I found my sunglasses under the seat but my Nike akull cap said find me.

PAUL K. 
Rating:
5.0

Staff is great

Christopher G. 
Rating:
5.0

Christina was the BEST! She was helpful, extremely polite and a very pleasant person to do business with. During this time of covid I see less and less manners and respect from people behind a service counter and CHRISTINA went above and beyond!!! She made my experience GREAT!!! She should get.a RAISE!!! I'm just saying...

JOANN L. 
Rating:
5.0

Customer did not leave a comment.

TANYA W. 
Rating:
5.0

My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended

Gail H.  |  First Impressions 
Rating:
4.0

The lady asked me if I needed more than 50 miles for this rental and it was confused me because since I reserved this truck I informed everyone that it was one way going to Beaumont. I even gave her the final address of 1550 Pine St Beaumont TX. She then asked how many miles total would I need and I said 175, so she added it to the total bill, which is fine.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

NOE R. 
Rating:
5.0

The manager is very customer focused and is clearly dedicated. She was there when I rented the equipment and worked hard to get me processed quickly and also checked me in upon my return with the same dedication. It is clear she has a strong work ethic and cares about her job and the customer. I have rented from U- Haul several times and from several locations and this is the best yet. I will drive much further than the closest option when I need a U-Haul due to this higher level of service.

Justin W. 
Rating:
5.0

Rental was easy to do ...... staff was professional & familiar with the process. I have no complaints

Ernestine N. 
Rating:
5.0

Customer did not leave a comment.

Tim N.  |  Overall Experience 
Rating:
5.0

Excellent manager very helpful and knowledgeable.customer friendly and great personality.it is wonderful experiencing such good service

ALLEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruthetta H. 
Rating:
5.0

Professional and friendly customer service

SHEILA H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Great service. Helpful. Assistance with trailer connection.

Keith F. 
Rating:
5.0

Pretty good service

Paul B. 
Rating:
5.0

Stage verry frenly

AGRIPINA M.  |  Overall Experience 
Rating:
5.0

I absolutely love the staff, new and old. My 2yr stay was never a problem. I'm very big on clean and absolutely never had a problem with the cleaning staff keeping the facility clean. Thank you for such a wonderful experience, I will most DEFINITELY refer this place to my friends and family🥰🥰🥰 Thanks Uhaul

Tanna C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Barbara J.  |  Overall Experience 
Rating:
1.0

solo utilicé mi storage por 15 días, lo dejé tal y como lo encontré, y semanas después recibo una llamada donde me dicen que tengo una mora por continuar el uso del mismo, expliqué que yo no lo estaba usando, que solo lo usé por 15 días y me llevé todas mis pertenencias, que estaban equivocados, me dicen que el storage está cerrado con candado y que es mi responsabilidad, les repito que no puede ser porque ya me había retirado semanas atrás, que verifiquen en sus camaras de seguridad, les describí incluso la persona que estaba en la oficina y que me atendió, y aún así siguieron insistiendo en que yo lo seguía ocupando, este problema se extendió por meses tanto así que yo renté en marzo y estamos en septiembre y hace unos días recibí otra llamada cobrándome por todo éste tiempo, así que aparte de la molestia que me han causado, pues me he sentido acosada por ésta gente que trabaja en el lugar, quiénes me han dicho que se va a resolver el problema y semanas después volvían a llamarme por lo mismo, cuando el problema lo tienen ellos entre ellos mismos y por sus errores me han causado un problema a mi persona así que decepcionada, molesta y acosada es poco para lo que podría decir de ésta empresa y principalmente les diría que tienen un gran problema de registro ente quienes rentan y quienes se fueron del lugar. espero realmente que éste problema haya quedado resuelto tras tanto tiempo!

Lucy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEMETRIS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Detoria G.  |  First Impressions 
Rating:
5.0

I will do business again

carrie f.  |  Overall Experience 
Rating:
5.0

I would recommend this facility to others

chandra h.  |  Overall Experience 
Rating:
5.0

Everything done in of professional and respectful and timely matter

carrie f.  |  First Impressions 
Rating:
1.0

I called up there and they have no clue what they doing I was supposed to get a call back and have not receive a call and they is going into my bank account without my permission in the staff bad

Angela M.  |  Overall Experience 
Rating:
5.0

Mr.Gabriel The Manager & Robert was so Helpful and I Received Excellent Customer Service.Great Team

marilyn d.  |  First Impressions 
Rating:
3.0

1st no elevator this should be on their website I would not have used this location if I knew they didn't have an elevator. 2nd the doors are ALWAYS locked even during business hours . I had to wait

April H.  |  Overall Experience 
Rating:
1.0

They was not polite they forgot my Dowdy roller went back to get it I did not get it out of the storage went to move the stuff in the storage couldn't get in the storage. I asked the guy for 24 hours

Angela M.  |  First Impressions 
Rating:
5.0

Everything went smooth, nice place great staff. Thanks U-Haul

robert m.  |  First Impressions 
Rating:
5.0

I never received a receipt.

Sonja T.  |  First Impressions 
Rating:
5.0

Great experience...

Jose P.  |  Overall Experience 
Rating:
5.0

Gabriel did a great job very good customer service.

kirk l.  |  Overall Experience 
Rating:
3.0

No

Sofia V.  |  Overall Experience 
Rating:
5.0

The staff was always friendly very nice and polite always to me when I came. I want to say thanks to everyone there and them to keep up the great work.

Olympia F.  |  Overall Experience 
Rating:
3.0

Storage does not have a light in the unit. Unit was padlocked after being late by one day. Busy center that is understaff. The manager Gabriel is awesome and goes beyond his job description.

Sherri L.  |  Overall Experience 
Rating:
3.0

Helpful and willing to work with me on keeping the unit a few extra days so I wouldn’t be charged another months rent so I could move my stuff out.

brandon s.  |  Overall Experience 
Rating:
1.0

Very poor customer service, from truck rental to storage rental. Horrible experience from the start. No recommendations from me ever!!!!!

chandra d.  |  Overall Experience 
Rating:
5.0

Well maintained and great customer service. Only issue is with the doors. I believe a better system should be used for entry. Every time you walk out, it's a job to get your card accepted to get back

EMIL G.  |  Overall Experience 
Rating:
1.0

The prices are outrageous. The manager is extremely rude .

debra m.  |  Overall Experience 
Rating:
1.0

I would like to speak with a District or Regional Manager. My experience with Uhaul at your Veterans Memorial location in Houston, TX was totally unacceptable. Very bad experience, and customer servi

chandra d.  |  Overall Experience 
Rating:
5.0

Great service!

Fabio Q.  |  Overall Experience 
No reviews have been submitted for this location.

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