Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good, the homie fernando very good only problem i have is that the guy Alberto needs a raise yuhh
ZULEMA L
Rating:
3.0
Sent the receipt to my daughter,they never asked for my email address,my daughter sent me the receipt,really,Here's an
idea,why not ask the customer for their email address,so they can get a receipt.No worries,to many other locations to use
besides this one
BRYON R
Rating:
5.0
Customer did not leave a comment.
ANGEL L
|
First Impressions
Rating:
1.0
The young lady at the counter was so rude. I asked her for help and she ignored me. My trailer was not ready and had a nail in the tire. I came back several hours later and still not repaired as promised. They finally set me up with another one. I spent my hold morning dealing with such rudeness. There were 2 employees who did acted like they care. The young lady at the register needs to be replaced. I will never visit this place again because of her.
CLINTON J
Rating:
1.0
Personal was busy checking out other customers when I arrived on June 5 ahead of schedule, I get it, I waited and they directed me to yard to unhook dolly, personal met me to assist and said they would check me in - no need to wait.. today, 2 weeks later I get a text notice of overdue. Hence they didn’t check me in like they said… I immediately called to confirm my delivery date and time.. it’s not my responsibility to check in dropped off equip. Please let the drop off location know to complete the job. Thank you
JOHN B
Rating:
5.0
Customer did not leave a comment.
Nikishia P
|
First Impressions
Rating:
4.0
Make sure that the tires checked and maintained I had to put air in the tires 3 times before getting to my destination
SHANNON H
Rating:
5.0
Customer did not leave a comment.
JOSE A
Rating:
5.0
Customer did not leave a comment.
Mohamed H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Frozella D
Rating:
4.0
I made a reservation at the Kingwood store. Unfortunately I had to deal with a person named Armando who told me after I came to pickup my trailer that they didn’t have any and would not help secure another trailer and was difficult to deal with. So I ended up calling the veterans memorial branch and the helped me.
JAMES H
Rating:
5.0
Great service
LEVON J
|
First Impressions
Rating:
5.0
Always have a good experience.
DAVID W
Rating:
5.0
Customer did not leave a comment.
DONG V
Rating:
4.0
The Staff are friendly and helpful
Marsanna J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward W
|
Overall Experience
Rating:
5.0
Excellent service, no words to express our thanks
JUAN S
Rating:
5.0
Customer did not leave a comment.
TROY R
Rating:
5.0
Issue with supplies. Company called and said they had to move reservation to another location, about 2 miles away. I had ordered and paid for supplies boxes, tape,etc.) which did not get moved. I was told I would have to pick up truck at one location and supplies at another. That was unacceptable and the manager worked it out to where i didnt have to go to the other location. Thanks, Chance (GM of Veteran Memorial location)
CLAY R
Rating:
5.0
Chance and his staff were very professional. Fantastic experience dealing with this move.
ROGELIO P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL S
Rating:
3.0
Customer did not leave a comment.
CRISTIAN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCISCO A
|
Overall Experience
Rating:
5.0
Great experience
DEDRICK G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonya f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAYREL C
Rating:
5.0
Customer did not leave a comment.
Tyrone J
|
First Impressions
Rating:
1.0
I have rented from Uhaul truck before but this time I had to rent a van because the trucks wasn't available. I was told by Alberto that in this van if I do more than a 100 miles the mileage goes down to .49 a mile @ 19.95 rental rate. I believed him because a van height is much smaller than a truck so I reckoned that it was an incentive since a van will require multiple trips because you can not stack your products in a moving van. I'm pissed off right now because that is not what happened at all. Instead of 19.95 a day it changed to 89.00. A day.. thats a big jump in fees. I turned the van in after it was closed. Ok, if you want to charge me for 2 days than fine but not at 89.00 a day. My entire point is that I was told @ 19.95 rental rate on a van would be .49 cent a mile with the 100 plus Miles deal . I felt totally deceived. It so happen now the manager not available to speak.
KIMBERLY C
Rating:
4.0
None
LUCIANA M
Rating:
4.0
Customer did not leave a comment.
DANNY M
Rating:
1.0
The Rep had poor customer service. No acknowledgment after leaving the counter, Rep helped another person that I was in front of again with no acknowledgment. Pick up time 9am didn’t leave out until 10:10am. Equipment ordered online was not in truck. Didn’t realize until after I got to my removing location. I would not recommend this location to anyone.
HOLLISHA H
Rating:
4.0
Although I know that there is always room for improvement, I can't think of anything right now. This location consistently performs well. Keep up the good work.
LAWRENCE R
Rating:
5.0
Well satisfied, thanks.
LOUIS W
Rating:
5.0
Customer did not leave a comment.
Larry L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ENIL V
Rating:
5.0
Customer did not leave a comment.
ROBERT N
Rating:
5.0
Customer did not leave a comment.
BERNADETTE B
Rating:
1.0
Customer did not leave a comment.
DARENCE I
Rating:
1.0
Y’all really need to get y’all trucks fix
ANGELA S
Rating:
5.0
Customer did not leave a comment.
ELLA K
Rating:
5.0
Customer did not leave a comment.
MALACHI J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Agnes T
Rating:
3.0
keep up the good work
GREGORY T
Rating:
4.0
Chance, the general manager was very professional and helpful! His staff were very nice as well. The process was smooth, fast, and easy. Trucks were clean and they had a lot of free tools provided to help
make the move easier. Wait time is long though because theres not many staff. Also would be good if there were elevators lol. Would rent again.
Vanessa L
|
First Impressions
Rating:
5.0
It was a great experience and convenience
Natalia M
Rating:
4.0
Customer did not leave a comment.
LEVON J
|
First Impressions
Rating:
5.0
Even though the "reserved" unit was not available, the managers attitude regarding my disappointment was comforting. He was empathetic and provided the solution that he could. He was apologetic and professional at all times.
Angela R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KRISTEN P
Rating:
5.0
Customer did not leave a comment.
ANGELO C
Rating:
3.0
Customer did not leave a comment.
SEFERNEZE H
Rating:
5.0
More help
CALVIN R
Rating:
4.0
Always find my way the the location
ANTHONY L
Rating:
5.0
Customer did not leave a comment.
Jessica L
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Natassia F
Rating:
5.0
Customer did not leave a comment.
APRIL C
Rating:
4.0
Customer did not leave a comment.
David R
|
First Impressions
Rating:
5.0
Change the Air condition filters, it smells like its blowing out dust, because it has not been changed in quite sometime. Other than that my experience was great. I will be renting again -Derrick
DERRICK C
Rating:
4.0
the tire restraint was rusty on the car carrier.
RICHARD B
Rating:
2.0
I was over charged and no associate told us where the key drop box was at so I struggled for almost 20 minutes in the freezing cold finding the box
MARLICIA J
Rating:
5.0
Customer did not leave a comment.
JOSE G
Rating:
3.0
Needs better service. Some are a bad attitude...
TONY T
Rating:
5.0
Customer did not leave a comment.
GLORIA A
Rating:
5.0
Customer did not leave a comment.
william m
|
First Impressions
Rating:
5.0
The General manager is the best.
ALTONYA J
Rating:
5.0
Customer did not leave a comment.
HERBERT M
Rating:
4.0
Have more than 1 employee waiting on customers.
BELINDA B
Rating:
5.0
Customer did not leave a comment.
CALVIN R
Rating:
4.0
Customer did not leave a comment.
JASMINE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHRISTY K
|
Overall Experience
Rating:
5.0
I love U-haul.
MONICA S
Rating:
5.0
Nothing everything is fine as it is
Jimmy O
Rating:
5.0
Customer did not leave a comment.
JEREMY S
Rating:
5.0
Y’all are doing a great job
Otis H
|
First Impressions
Rating:
5.0
Excellent thanks
Jose R
Rating:
5.0
Customer did not leave a comment.
LUIS L
Rating:
5.0
That man Alberto is the best worker there deserves a raise best service ive recieved in the world
Alberto M
Rating:
5.0
Customer did not leave a comment.
Brittany B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHELSEY N
Rating:
5.0
Thanks for the service
EMMANUEL N
Rating:
5.0
Customer did not leave a comment.
STARR H
Rating:
2.0
Customer did not leave a comment.
JONATHAN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VU L
Rating:
5.0
Customer did not leave a comment.
DOROTHY C
Rating:
5.0
Customer did not leave a comment.
DOROTHY C
Rating:
5.0
Customer did not leave a comment.
Chandra D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marty P
Rating:
5.0
Customer did not leave a comment.
KENNETH M
Rating:
5.0
Keep up I was happy
VALERIE L
Rating:
5.0
This, by far, is the best U-Haul service I have ever received. Everyone was polite, helpful and very professional. It is nice to know that such customer service still exists. Great job!!
ELIZABETH E
Rating:
5.0
Customer did not leave a comment.
JUDY C
Rating:
5.0
Customer did not leave a comment.
TAMESHA W
Rating:
2.0
The van was filthy -- full of dirt and sticker burrs
If we hadn't brought sheets and a bedspread, it would have ruined the new furniture we used it to pick up
WILLIAM F
Rating:
5.0
Superb customer service
Walter G
Rating:
5.0
Thank you for your excellent service.
RHONDA T
Rating:
5.0
The sales rep was very informative and courteous!
DERWIN M
Rating:
5.0
The manager at this location is absolutely fantastic. He’s both courteous and friendly, making my move experience an excellent one!
I will definitely refer him to all of my friends!
MARY S
Rating:
5.0
N/A
ERICK L
Rating:
3.0
I was very disappointed how my bill was overcharged and still not straightened out
MARY M
Rating:
5.0
Customer did not leave a comment.
WILTON S
Rating:
4.0
Customer did not leave a comment.
REBA B
Rating:
5.0
Customer did not leave a comment.
JOSE M
Rating:
5.0
Aaa+ service
ANH-TU N
Rating:
1.0
Make sure rental truck is working right
We had problem with 26 foot box truck would not start
We are a moving company
Lost money customer canceled on us
I dont think we should have had to pay for truck
SHAKIL T
Rating:
4.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
KEVIN F
Rating:
5.0
Customer did not leave a comment.
CRYSTAL M
Rating:
2.0
Customer did not leave a comment.
GILBERT G
Rating:
5.0
This is my second time going and every time I’ve had nothing but a great experience. Thank you!
Yesenia R
Rating:
5.0
Customer did not leave a comment.
Warren J
Rating:
5.0
Customer did not leave a comment.
NELSON R
Rating:
5.0
All good!
TERRY H
Rating:
5.0
Good job
DESHIRAE G
Rating:
5.0
Customer did not leave a comment.
STEVE B
Rating:
5.0
Customer did not leave a comment.
Claudia M
Rating:
5.0
Customer did not leave a comment.
shamajia m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRISTINA M
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
Claudia M
Rating:
5.0
My bank statements show i got charged 112 for what souls be 36.99
Sergio T
Rating:
4.0
Customer did not leave a comment.
joyce m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL D
Rating:
5.0
Customer did not leave a comment.
JUIO C
Rating:
1.0
Customer did not leave a comment.
ROLANDO P
Rating:
3.0
Customer did not leave a comment.
Rosaline W
Rating:
5.0
Customer did not leave a comment.
PAUL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARIN S
Rating:
5.0
Customer did not leave a comment.
DLANDA F
Rating:
5.0
Great place to rent a trucks and trailers .. excellent customer service.
EDWARD H
Rating:
5.0
Great service
ALTON M
Rating:
5.0
Awesome experience,wish all businesses would leave me with the feeling of pure satisfaction.
Great Job from ALL the employees!!
AMIEE J
|
Overall Experience
Rating:
5.0
The team at Veterans Memorial are AWESOME,never encountered a negative employee there.
AMIEE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christine M
|
Overall Experience
Rating:
5.0
Awesome experience! Great service
Jamarius C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TENNIE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMOTHY C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rhonda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Courtney R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
PORCHIA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bianca J
|
Overall Experience
Rating:
5.0
Thanks again
Elicia W
|
Overall Experience
Rating:
3.0
This storage facility should have an elevator for renters. It was an inconvenience to myself and those helping me move to load multiple big loads like couch’s and washers and dryers up stairs. That and the fact I believe renters of storage units should have access until at least midnight.
LAKECIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jason S
|
Overall Experience
Rating:
1.0
Josh Lamb was the worst Supervior I dealt will since I used uhaul services. I definitely would recommend anyone there, while hes supervisor there. Thank you!! Be Blessed
ruby w
|
Overall Experience
Rating:
5.0
The Manager is AWESOME!!!! The staff is AWESOME!!!! Great place to do business with.
KIMBERLY B
|
First Impressions
Rating:
5.0
Love That You Guys Work With N Value Your Customers 💯👍
Lesley M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamey C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jamarius C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
dionne p
|
First Impressions
Rating:
5.0
The staff is awesome!
Jane L
|
Overall Experience
Rating:
5.0
Amazing staff
Kristen C
|
First Impressions
Rating:
5.0
The lady was very helpful, always smiling and willing to help with anything.
Mary G
|
Overall Experience
Rating:
5.0
It starts from the top and the GM and his staff are very professional and courteous of how they represent them selfs .
ROGELIO P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
PATTI H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ramiro o
|
First Impressions
Rating:
5.0
This is an excellent site, BUT, the young lady that assisted was the real star of the day. She was personable yet professional. She smiled during the entire process. She kept asking if there was anything else she could do for us and recommended other services if needed and answered all questions confidently. The site was very clean and my truck was clean, ready and waiting. The only downside was the computer system was very slow, you need to look at improvements or an upgrade.
Michael M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawan R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ABRIANNA M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jamaika L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward W
|
Overall Experience
Rating:
5.0
Heidi was very helpful and professional in her interactions me
ROGELIO P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rhonda S
|
Overall Experience
Rating:
5.0
Just need trash cans
Clarmeka J
|
Overall Experience
Rating:
5.0
The manager was welcoming with a great personality. He was very friendly.
Gayle B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
LATOYA S
|
Overall Experience
Rating:
1.0
This particular location gave me such a bad taste I won’t be using U-Haul again for storage or other wise. The first day which was Friday I reserved a truck and storage. I had to adjust the truck time and get it later so a rep canceled the whole reservation including my storage when I specifically asked the storage reservation to be left untouched. I didn’t find this out until Sunday after I picked up the truck and packed it. I spent two hours on the phone with representatives trying to get checked in for a reservation that didn’t exist anymore but no one could figure that out which meant I had to keep the moving truck for another day. No discount or compensation was offered for this agent error. Then on Monday I come in like physically come in to this location to secure the same storage unit again. Paid signed contracts and specifically asked the manager do I need a key for the lock you guys provided. He said it will come with it. I also let him know the previous day’s issue and because it’s a Monday me and the people moving have to work so I may not be moving in until after hours. Josh said this was fine and to call or text after hours if I needed help. I pulled up at 7:05 as a guest was leaving and discovered the doors to move my furniture in was locked and my storage unit held a lock but no jet or way to get in I called and text Josh at the after hours number, I called U-Haul and their rep sent Josh a message and my brother called U-Haul as well we’re they sent Josh another message for almost 45 minutes we sat out there waiting until the police showed up cause Josh called them instead of answering the phone. So now I still 2 days later have a truck full of things that y’all keep making me pay for. I shouldn’t have to pay for extra days uses when it’s because of your company
LATOYA S
|
First Impressions
Rating:
5.0
Always the best
They kept my things from February to June
Everything was In tack
MERCY T
|
Overall Experience
Rating:
5.0
The manager, Josh was very professional and courteous, and should definitely be giving a very large raise. The company U-Haul benefits greatly by his professionalism and handling of business for the customers. He’s very comfortable to work with and will help with any problem that a customer Has. And I would share his information with a friend and refer a friend to use U-Haul storage or transportation for their future moves. I would help. I send them to Mr. Josh store on Veterans Memorial. Hooray for Mr. Josh and thank you. My name is Roger B. US veteran and this is my review and I’m sticking with it.
Roger B
|
First Impressions
Rating:
4.0
Problems with 1800#: callback assistance putting me on hold and back into waiting loop on May 30, 2023 afternoon.
daphne w
|
Overall Experience
Rating:
1.0
The employees are very nice. Very helpful. Took the time to explain every step of process. Check on me while unloading. Dollies were available if needed to unload.
Now this is a small older facility. I have climate control unit 10 x10. It has unfinished walls, no lighting so you cant work in there. My movers were able to neatly pack all my items in.
Patricia I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maxwell J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BRITTANY L
|
Overall Experience
Rating:
5.0
Thx for ur accomidations
ABIGAIL R
|
Overall Experience
Rating:
5.0
Thanks Josh for changing my storage to ground floor and getting my truck out of the line up tight squeeze
TENNIE L
|
First Impressions
Rating:
3.0
Not having a light in the storage unit made it very difficult to move stuff in and out of
Cristian S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chassidy R
|
Overall Experience
Rating:
5.0
Blessed
Lesley M
|
First Impressions
Rating:
5.0
The manager and associate were awesome!
CATARINA C
|
First Impressions
Rating:
3.0
Great
demarcus m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keneshia M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aretha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD T
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marjae W
|
First Impressions
Rating:
5.0
I love the employees they were so nice and kind very friendly the facility was always clean access to to the storage in and out and I would recommend people to go there thank you
BERNADETTE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominique B
|
Overall Experience
Rating:
5.0
I rented your storage for stjeast 3/1/2 yrs and befire then off n on I always these storages .
BEATRICE W
|
Overall Experience
Rating:
5.0
Wasn’t able to reach anyone after hours about my question
Keneshia M
|
First Impressions
Rating:
5.0
Ryan was extremely helpful couldn't have finished in the time we did without his help
Tessa W
|
First Impressions
Rating:
5.0
Very pleased with everything.
Patrice O
|
Overall Experience
Rating:
5.0
This facility is beyond amazing. From staff down to the location. Very convenient! Will proudly brag over Ryan and all whenever and wherever. Thank you.
James A
|
Overall Experience
Rating:
5.0
Ryan was excellently patient with me. I asked too many questions, but he had the patience to answer them all. Even when I did not have a clue to what a 5 by 5 space would look like. He walked me through the process, and I am satisfied.
MERCY T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Juvockia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon S
|
First Impressions
Rating:
5.0
Estoy muy complacido con los servicios
Yuriet E
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Symone G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyiesha R
|
Overall Experience
Rating:
5.0
Heidi was excellent! 10/10
Jomyra W
|
Overall Experience
Rating:
5.0
Keep up the good business.
Patrice O
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
jacqueline w
|
Overall Experience
Rating:
5.0
I spoke with Ryan at the location who was very polite and very helpful. Worked to find the best deal to fit my needs. Truly a great experience and a reason to go back. Thanks Ryan and the others!!!!
Aaron P
|
First Impressions
Rating:
5.0
Staff very friendly and affordable prices !
Tyiesha R
|
First Impressions
Rating:
2.0
I was in a domestic situation and needed to store my items quickly. I was unable to access on 2 occasions during times that the unit should have been accessible. It was after office hours and I spoke with Ryan both times and was told sorry and they would be in in the morning to address it. This also shows I moved out 10/9. I actually moved out 10/8.
KENDRA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mattie A
|
Overall Experience
Rating:
5.0
Very helpful workers
Mattie A
|
First Impressions
Rating:
5.0
Confident , and helpful employees.
Thanks U-haul
Larry F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BERNADETTE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Britany P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LULA W
|
Overall Experience
Rating:
5.0
Ryan and Heidi were excellent i really appreciate the great customer service and professionalism!!
Yusheka M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FABIAN C
|
Overall Experience
Rating:
4.0
This was a very pleasant experience I would recommend this site to anyone
Chalanda W
|
Overall Experience
Rating:
5.0
I rented a truck from these guys before so I am happy with them
Arvid B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dorthy o
|
Overall Experience
Rating:
5.0
You guys are awesome! I really like how you guys give us a heads up that if anything were to happen to our belongings that you guys would everything in your power to help compensate it back
TANYA M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Valencia B
|
First Impressions
Rating:
5.0
Caleb and Ryan were very knowledgeable, kind and professional.
Rhonda A
|
First Impressions
Rating:
4.0
I don't really care for the key card. If I go after hours and the card reader does not work I can't gain access. I don't like the fact that there are two floors but no elevator. The manager was very nice and helpful. I like the fact that I was able to get first month free which was very helpful to me.
JACQUELINE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chandra H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolany C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosalind A
|
Overall Experience
Rating:
4.0
However, I moved out of your facility on June 1st not June 23rd as is noted on this survey form, and therefore you guys owe me money because you took a month of rent on June 15th when I had nothing in t storage.
Gail H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chalanda W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WAYNE M
|
Overall Experience
Rating:
5.0
Every encounter I had with the staff was very delightful
Carrieanne h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mattie A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRITTANY M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
michael c
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KEDRICK H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mattie A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VICTORIA T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHERLONDA D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
brandy m
|
Overall Experience
Rating:
5.0
Excellent service and pricing.
Rose M
|
Overall Experience
Rating:
2.0
The young man who was assisting the costumer’s was very rude and not very knowledgeable
Jessica H
|
First Impressions
Rating:
2.0
Storage rooms are horrible but do the job I guess. A/C sucked and the facility is really run down. Also, maybe install a cheap elevator.
Ariadna M
|
Overall Experience
Rating:
5.0
Convenient and affordable
Rose M
|
First Impressions
Rating:
5.0
Manager was very helpful very respectful and very sweet
STEPHANIE P
|
First Impressions
Rating:
3.0
Was unable to use storage facility. Second floor without an elevator.
Arthur O
|
First Impressions
Rating:
3.0
There is a large black box in the unit, I don’t know why. Please advise on where to store the box.
Beverly G
|
First Impressions
Rating:
5.0
Thank you your time.
Jessica R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alicia S
|
Online Move In
Rating:
5.0
Everything was prepared as promised, the unit was clean and plenty of carts to help with moving. I had a question this morning(Sunday) and the young man was in a good mood and was very helpful. Sorry but I don’t remember his name. This on line set up is great, so convenient.
Michael M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CYNTHIA K
|
First Impressions
Rating:
5.0
It was always tidy and cool. My things were the way I left them. Staff was always helpful when needed.
Demechia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EVANGELINE J
|
Overall Experience
Rating:
5.0
I just wish there was an elevator!!!
Elizabeth S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troy R
|
First Impressions
Rating:
5.0
Thanks to Ryan for the help!
HELENA G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rosemary C
|
Overall Experience
Rating:
5.0
Ryan was very helpful and always had excellent customer service. I would definitely return to this location for any of my rental or storage needs. Just didn’t care for the price lol
dewanna r
|
Overall Experience
Rating:
5.0
Great
Olivia P
|
First Impressions
Rating:
3.0
I really like the UHaul place, what I didn’t like is when it rained several of my things was damaged, and I was very unpleased with that and it was a united on the out side ……
Juanita I
|
Overall Experience
Rating:
3.0
As I moved out of my storage unit I found that it was a hole in the ceiling and half of my things were damaged from it raining inside the storage unit
andrea e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tomeka p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodrick G
|
Overall Experience
Rating:
3.0
I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.
JEANETTE C
|
First Impressions
Rating:
4.0
I haven't actually talked to anyone
Matthew P
|
Online Move In
Rating:
1.0
The faculty had no elevators
There is water leaking every where
Which makes difficult to climb stairs .
This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew it
Saul D
|
First Impressions
Rating:
4.0
Just lacks lighting inside the storage room or at least in the hallway
Aida R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jamila s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
hubard s
|
Overall Experience
Rating:
5.0
Ryan and his staff took care of and what I needed
Jowel W
|
First Impressions
Rating:
3.0
Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you’re open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that’s poor customer service.
Delesha P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keitha K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bianca J
|
First Impressions
Rating:
5.0
Management very helpful and caring I would definitely use that location again
Kimberly F
|
Overall Experience
Rating:
5.0
Great staff very friendly and helpful.
MICHAEL M
|
First Impressions
Rating:
5.0
Uhaul was on point with everything. The moving company was not....
Lynn C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Graylan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jassica B
|
Overall Experience
Rating:
5.0
Long time member and I live the friendly staff.❤️
JANICE M
|
Overall Experience
Rating:
5.0
Customer service
Sedonia H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda S
|
Overall Experience
Rating:
5.0
It’s been a pleasure
ROCHUNDA E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrika n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alaja B
|
First Impressions
Rating:
5.0
Great employees very helpful
alton c
|
First Impressions
Rating:
5.0
Representative very helpful in showing me more than one unit to suit my purpose!
althea w
|
First Impressions
Rating:
4.0
misunderstanding in pricing was given one price over the phone but a higher price on arrival
Beverly W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rolando G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyshkiia L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
teresa j
|
Overall Experience
Rating:
5.0
I will recommend to my friends, friendly people nice place , excellent service
Carlos G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hubbard s
|
First Impressions
Rating:
1.0
Management and staff does not care about anything. Every month was a problem. The roof fell in and ruined everything in my storage unit.
Eric H
|
Overall Experience
Rating:
2.0
I moved my belongings out on the 3rd of February and upon getting to the unit the roof had fell in on my belongings
Chris C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terri p
|
Overall Experience
Rating:
4.0
Only issue I had was that my key card didn’t work the first day I rented space and the employee working couldn’t get it to work after 4 times I went to office to have it fixed. Had to wait to go back to office for help the next day.
joAnn l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bernika O
|
Overall Experience
Rating:
5.0
My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended
Gail H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tim N
|
Overall Experience
Rating:
5.0
Excellent manager very helpful and knowledgeable.customer friendly and great personality.it is wonderful experiencing such good service
ALLEN G
|
Overall Experience
Rating:
5.0
Stage verry frenly
AGRIPINA M
|
Overall Experience
Rating:
5.0
I absolutely love the staff, new and old. My 2yr stay was never a problem. I'm very big on clean and absolutely never had a problem with the cleaning staff keeping the facility clean. Thank you for such a wonderful experience, I will most DEFINITELY refer this place to my friends and family🥰🥰🥰 Thanks Uhaul
Tanna C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Barbara J
|
Overall Experience
Rating:
1.0
solo utilicé mi storage por 15 días, lo dejé tal y como lo encontré, y semanas después recibo una llamada donde me dicen que tengo una mora por continuar el uso del mismo, expliqué que yo no lo estaba usando, que solo lo usé por 15 días y me llevé todas mis pertenencias, que estaban equivocados, me dicen que el storage está cerrado con candado y que es mi responsabilidad, les repito que no puede ser porque ya me había retirado semanas atrás, que verifiquen en sus camaras de seguridad, les describí incluso la persona que estaba en la oficina y que me atendió, y aún así siguieron insistiendo en que yo lo seguía ocupando, este problema se extendió por meses tanto así que yo renté en marzo y estamos en septiembre y hace unos días recibí otra llamada cobrándome por todo éste tiempo, así que aparte de la molestia que me han causado, pues me he sentido acosada por ésta gente que trabaja en el lugar, quiénes me han dicho que se va a resolver el problema y semanas después volvían a llamarme por lo mismo, cuando el problema lo tienen ellos entre ellos mismos y por sus errores me han causado un problema a mi persona así que decepcionada, molesta y acosada es poco para lo que podría decir de ésta empresa y principalmente les diría que tienen un gran problema de registro ente quienes rentan y quienes se fueron del lugar. espero realmente que éste problema haya quedado resuelto tras tanto tiempo!
Lucy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim N
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DEMETRIS W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Detoria G
|
First Impressions
Rating:
5.0
I will do business again
carrie f
|
Overall Experience
Rating:
5.0
I would recommend this facility to others
chandra h
|
Overall Experience
Rating:
5.0
Everything done in of professional and respectful and timely matter
carrie f
|
First Impressions
Rating:
1.0
I called up there and they have no clue what they doing I was supposed to get a call back and have not receive a call and they is going into my bank account without my permission in the staff bad
Angela M
|
Overall Experience
Rating:
5.0
Mr.Gabriel The Manager & Robert was so Helpful and I Received Excellent Customer Service.Great Team
marilyn d
|
First Impressions
Rating:
3.0
1st no elevator this should be on their website I would not have used this location if I knew they didn't have an elevator. 2nd the doors are ALWAYS locked even during business hours . I had to wait
April H
|
Overall Experience
Rating:
1.0
They was not polite they forgot my Dowdy roller went back to get it I did not get it out of the storage went to move the stuff in the storage couldn't get in the storage. I asked the guy for 24 hours
Angela M
|
First Impressions
Rating:
5.0
Everything went smooth, nice place great staff. Thanks U-Haul
robert m
|
First Impressions
Rating:
5.0
I never received a receipt.
Sonja T
|
First Impressions
Rating:
5.0
Great experience...
Jose P
|
Overall Experience
Rating:
5.0
Gabriel did a great job very good customer service.
kirk l
|
Overall Experience
Rating:
3.0
No
Sofia V
|
Overall Experience
Rating:
5.0
The staff was always friendly very nice and polite always to me when I came. I want to say thanks to everyone there and them to keep up the great work.
Olympia F
|
Overall Experience
Rating:
3.0
Storage does not have a light in the unit. Unit was padlocked after being late by one day. Busy center that is understaff.
The manager Gabriel is awesome and goes beyond his job description.
Sherri L
|
Overall Experience
Rating:
3.0
Helpful and willing to work with me on keeping the unit a few extra days so I wouldn’t be charged another months rent so I could move my stuff out.
brandon s
|
Overall Experience
Rating:
1.0
Very poor customer service, from truck rental to storage rental. Horrible experience from the start. No recommendations from me ever!!!!!
chandra d
|
Overall Experience
Rating:
5.0
Well maintained and great customer service. Only issue is with the doors. I believe a better system should be used for entry. Every time you walk out, it's a job to get your card accepted to get back
EMIL G
|
Overall Experience
Rating:
1.0
The prices are outrageous. The manager is extremely rude .
debra m
|
Overall Experience
Rating:
1.0
I would like to speak with a District or Regional Manager. My experience with Uhaul at your Veterans Memorial location in Houston, TX was totally unacceptable. Very bad experience, and customer servi
