Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rent trailers frequently I get tired of hearing in at the very last minute that my Quitman is not available at my original location and being told to drive 10 or 15 miles away to pick up my equipment. Sometimes I reserve as much as two weeks in advance. Very unpleased with the company as a whole. Too bad you have nearly a monopoly on the trailer business. Or I would go somewhere else.
Carl F.
Rating:
5.0
Customer did not leave a comment.
benjamin M.
Rating:
5.0
Customer did not leave a comment.
Andrea M.
Rating:
5.0
Ryan was very helpful and always had excellent customer service. I would definitely return to this location for any of my rental or storage needs. Just didn’t care for the price lol
dewanna r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REINIER F.
Rating:
5.0
Great
jose M.
Rating:
5.0
Very pleased with all the service, care and professionalism I received at UHAUL I will definitely recommend UHAUL to all my friends and family. My experience with your staff was seamless. Thank you! Have a nice day!
Eva R.
Rating:
5.0
Thanks a lot
HABIB Q.
Rating:
5.0
Great
Olivia P.
|
First Impressions
Rating:
3.0
I really like the UHaul place, what I didn’t like is when it rained several of my things was damaged, and I was very unpleased with that and it was a united on the out side ……
Juanita I.
|
Overall Experience
Rating:
3.0
Make sure to report the actual level of fuel on the rental documents.
Luigi T.
Rating:
5.0
Customer did not leave a comment.
MELVIN C.
Rating:
5.0
Customer did not leave a comment.
Larry T.
Rating:
3.0
As I moved out of my storage unit I found that it was a hole in the ceiling and half of my things were damaged from it raining inside the storage unit
andrea e.
|
Overall Experience
Rating:
5.0
clerk was very helpful she even for me
Phounhsouk S.
Rating:
4.0
Customer did not leave a comment.
tomeka p.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wilma D.
Rating:
4.0
We had a wonderful experience. We liked the ride in the van. Thank you!
Kenneth W.
Rating:
3.0
The specific trailer that I rented definitely needs some maintenance. The tail lights were very dim and the hitch lock was hard to get to secure properl. As a matter of fact, as I was loading the trailer, the trailer eventually disconnected from my truck hitch because it was not secured by the U-Haul worker. I understand now why it wasn't secured properly, it was so hard to tighten it, that it actually felt as if it were indeed secured. I had to use WD-40 on the sliding door to get it to function properly and easily. The lift assist spring was broken and unusable, so if the door wasn't ALL the way up, then it would come slamming down freely with the full force of the doors weight. I couldn't fix that.
DANIEL H.
Rating:
3.0
When customers return there rentals make sure u close out the agreement so customer won't get extra chargers on there account
ALISHA B.
Rating:
1.0
My truck lead really bad
Lashondia S.
Rating:
5.0
Customer did not leave a comment.
Rodrick G.
|
Overall Experience
Rating:
5.0
Great service overall
Thank you
Sylvia O.
Rating:
5.0
Customer did not leave a comment.
ANDRE G.
Rating:
5.0
Excellent customer service. Very attentive and ready to help customers. Definitely would go back.
Melvin L.
Rating:
4.0
Customer did not leave a comment.
Carmen D.
Rating:
3.0
I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.
JEANETTE C.
|
First Impressions
Rating:
5.0
Both employees on site were very professional and polite. They help get our equipment with ease.
MARIO G.
Rating:
3.0
training assoc. i was told to spell my last name . rep said he couldn't spell Hispanic last name such as " Hernandez" very unprofessional the entire encounter .
Gabriel H.
Rating:
5.0
Everything was good
RAMON R.
Rating:
5.0
Customer did not leave a comment.
DEMOND R.
Rating:
1.0
Have trucks as requested. I made a blank trip for a vehicle that wasn't available. I was promised a bigger vehicle the next day, and that promise was not fulfilled. Also, I was double charged for vehicle and I have yet to receive explanation(6 min wait on chat-no one responds, 13 min wait by phone- no one comes on the line!)
Illyria K.
Rating:
5.0
Customer did not leave a comment.
Louis L.
Rating:
5.0
Satisfied other than under staffed. One worker on shift.
Christopher H.
Rating:
4.0
I haven't actually talked to anyone
Matthew P.
|
Online Move In
Rating:
5.0
Excellent Service. Friendly staff. Loved it. 5 Stars.
SHAHEED F.
Rating:
5.0
Customer did not leave a comment.
Carlos M.
Rating:
3.0
Return the extra charge i returned the the truck with at least 2 gallons off gas
HUSSEIN M.
Rating:
5.0
Customer did not leave a comment.
Mark R.
Rating:
4.0
Train the new ppl to greet customer smile as if you won't to be there and receive the business..
April T.
Rating:
4.0
Customer did not leave a comment.
Yancilys R.
Rating:
2.0
Service the vehicles and check them thoroughly. DC outlet in dash had no power, changing lanes over 45mph was dangerous. Steering would wobble excessively. While driving a awkward hissing was coming from the engine bay. Got to my destination, shut the engine off and restarted the engine. Loud bang was present from the engine fan. A possum shot out of the engine bay. Yes, a POSSUM!
ISAAC H.
Rating:
4.0
Customer did not leave a comment.
Shateeka D.
Rating:
5.0
Customer did not leave a comment.
Sue K.
Rating:
5.0
Customer did not leave a comment.
Aboagye C.
Rating:
1.0
I was charged for extra mileage and I would like a call back
MICHELLE R.
Rating:
5.0
Caleb was super-pleasant, efficient and helpful.
Michael O.
Rating:
3.0
They completely messed up my reservation I have to be in the office for at least an hour I was told that I wouldn't have to pay mileage and when I got there they told me I would so I'm not satisfied with that so it'll be different if I had to decide to come back again
Johnny J.
Rating:
5.0
Customer did not leave a comment.
Denise R.
Rating:
4.0
Customer did not leave a comment.
Elisabeth H.
Rating:
5.0
Customer did not leave a comment.
Isharia H.
Rating:
1.0
The faculty had no elevators
There is water leaking every where
Which makes difficult to climb stairs .
This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew it
Saul D.
|
First Impressions
Rating:
5.0
Ryan was great. A wonderful example of true customer service.
Mike L.
Rating:
1.0
They gave me the wrong trailer, the guy failed to hook up the safety chains to my truck. When I called the manager Ryan, he was cockey and rude. Said that he had no manager, and that he was the general manager there and only him. Then he hung up the phone on me.
NICHOLAS S.
Rating:
5.0
UHaul rep was very helpful and attentive.
Todd S.
Rating:
1.0
Have the employees take a class of some sort on connecting trailers because the employee that connected mine almost caused me to have an accident
LYDIA C.
Rating:
5.0
Nothing the gentleman that helped me was very nice
VERONICA H.
Rating:
5.0
Customer did not leave a comment.
Jerome W.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER V.
Rating:
1.0
I have started being billed for a unbox. I used movers booked through uhaul, so they should have been returned. When. I call to clear it up I get put on hold for 90 minutes. When someone did answer me, they said they were not the right person and put me back into your Damn phone system. After another hour on hold I finally hung up. I did reluctantly recommend Uhaul to a niece for a move, but never again.
Richard H.
Rating:
5.0
i am good with Brain he is a helpful and nice Person every time i saw he was busy and doing well perform with costumers
Syed A.
Rating:
4.0
Just lacks lighting inside the storage room or at least in the hallway
Aida R.
|
First Impressions
Rating:
4.0
The truck I got had NO a/c!!! Being in Houston Texas I feel that they need to make sure the a/c was working since the temp does get to be over 95 degrees here! It was a Horrible experience, they need to fix the a/c before they rent that truck out again!!! Customer service was great tho
Janet B.
Rating:
5.0
Customer did not leave a comment.
Juan B.
Rating:
5.0
Customer did not leave a comment.
SEGISMUNDO G.
Rating:
3.0
Drop off staff was not very friendly.
Rhonda B.
Rating:
5.0
Customer did not leave a comment.
jamila s.
|
Overall Experience
Rating:
5.0
Very helpful, polite and quick.
Ryann C.
Rating:
1.0
Customer did not leave a comment.
Heriberto M.
Rating:
5.0
Customer did not leave a comment.
FEDERICO JR C.
Rating:
4.0
Customer did not leave a comment.
hubard s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Naveed M.
Rating:
5.0
Customer did not leave a comment.
Huy Liem P.
Rating:
5.0
I was charged for an extra dolly again.
Kennethia H.
Rating:
5.0
Awesome service! None needed.
Rodney F.
Rating:
5.0
Very friendly & fast service. Ensured I was satisfied.
Danielle H.
Rating:
5.0
Customer did not leave a comment.
JESUS S.
Rating:
4.0
Customer did not leave a comment.
John T.
Rating:
4.0
Customer did not leave a comment.
Patience C.
Rating:
5.0
Customer did not leave a comment.
LISA V.
Rating:
4.0
I was charged $7 for a Dolly that we didn't get. I tried calling several times but was never helped. I was constantly asked to hold after being answered. I just want my money back or a credit towards my next rental.
Kennethia H.
Rating:
5.0
Customer did not leave a comment.
Iicess M.
Rating:
5.0
Customer did not leave a comment.
Tyshan I.
Rating:
5.0
This is the only location I use because renting from here is painless and everything I need is always available.
Xerxes M.
Rating:
5.0
Nothing that I can think of. Your facility helped me out with a short notice miracle. Thank you.
Duwayne M.
Rating:
5.0
Caleb Andrew did a great job of getting me a rental
DONALD A.
Rating:
1.0
I am not to happy right now ... Matter of fact I'm pissed. Saturday I asked for roadside assistance which still shows not complete hadn't showed up which I had to repair the vehicle my self in the rain I then called to ask for another day and got hung up on. Now my credit card was ran twice with nobody attempting to contact me what should I do? I have a couple ideas but I'm giving you the chance to make this right
BARBRA G.
Rating:
5.0
Customer did not leave a comment.
Jessica V.
Rating:
5.0
Ryan and his staff took care of and what I needed
Jowel W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYTESHIA MYHESIA J.
Rating:
5.0
Customer did not leave a comment.
SABASTIAN S.
Rating:
5.0
Customer did not leave a comment.
Warren J.
Rating:
4.0
No messing around, just turn up, sign paperwork and you are ready to go. The unit I had been cleaned well and actually smelled great inside, no smoke odor like some of the others I have rented.
Robert C.
Rating:
5.0
Everything was good!!! Good Customer Service
TONI SHEMAINE M.
Rating:
3.0
Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you’re open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that’s poor customer service.
Delesha P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jose C.
Rating:
4.0
Would have rated Excellent except the service clerk was flippant and rude.
SUSAN T.
Rating:
4.0
Customer did not leave a comment.
Keitha K.
|
First Impressions
Rating:
3.0
No Dolly present on the truck.... made the move extremely difficult and longer than expected
TENIKA C.
Rating:
5.0
Customer did not leave a comment.
MARIO C.
Rating:
5.0
Customer did not leave a comment.
Thomas M.
Rating:
5.0
Customer did not leave a comment.
Bianca J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DALIA D.
Rating:
5.0
Customer did not leave a comment.
CHERYL W.
Rating:
5.0
Customer did not leave a comment.
LATASHA P.
Rating:
5.0
Customer did not leave a comment.
OLME R.
Rating:
5.0
Customer did not leave a comment.
Greta R.
Rating:
5.0
Excelente
ELBA M.
Rating:
5.0
Nothing doing just fine
KELVIN B.
Rating:
5.0
The entire process was quick and easy. I'm really impressed with the after hours return procedure.
Andres G.
Rating:
4.0
The entrance to the facility is extremely crowded. When I pulled in with my truck at around 8 AM, I had to squeeze between two Uhaul fans - one parked in the return line and another parked on the display line. When I was set to leave, I had to go back out the same way I cam in with the Uhaul van. Clear entry and exit lanes should be setup to provide easier access and reduce the risk of collisions. Otherwise, the facility and personnel were very nice.
Perry C.
Rating:
2.0
Customer did not leave a comment.
ROBERT G.
Rating:
5.0
The last minute location change was a bit unnerving and had us driving way out of our way to pick up a truck. however, I appreciated this location having what we needed.
Robert J.
Rating:
2.0
I was charged for the warranty after I specifically declined it. My app did not work so I had to go inside and the guy at the counter processed everything for me. Charge me after I said no.
MARIO T.
Rating:
1.0
The guy that helped me secure the rental was okay, but the other employee made comments and “jokes†that made myself and my sister feel very uncomfortable. He made a comment comparing myself to my sister after she walked out, which was extremely unprofessional. He sent a text message to the guy that was working on my paperwork and even though we all heard the notification, he still slapped the guy's arm to make sure he read it. He laughed out loud even though the guy that read the message was not as amused. We were still at the desk while this took place.
NAKYLA D.
Rating:
5.0
Management very helpful and caring I would definitely use that location again
Kimberly F.
|
Overall Experience
Rating:
5.0
Great staff very friendly and helpful.
MICHAEL M.
|
First Impressions
Rating:
5.0
Uhaul was on point with everything. The moving company was not....
Lynn C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Graglan S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jassica B.
|
Overall Experience
Rating:
5.0
Long time member and I live the friendly staff.❤️
JANICE M.
|
Overall Experience
Rating:
5.0
Customer service
Sedonia H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda S.
|
Overall Experience
Rating:
5.0
It’s been a pleasure
ROCHUNDA E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrika n.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alaja B.
|
First Impressions
Rating:
5.0
Great employees very helpful
alton c.
|
First Impressions
Rating:
5.0
Representative very helpful in showing me more than one unit to suit my purpose!
althea w.
|
First Impressions
Rating:
4.0
misunderstanding in pricing was given one price over the phone but a higher price on arrival
Beverly W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rolando G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyshkiia L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
teresa j.
|
Overall Experience
Rating:
5.0
I will recommend to my friends, friendly people nice place , excellent service
Carlos G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hubbard s.
|
First Impressions
Rating:
5.0
My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended