Customer Reviews for U-Haul Moving & Storage at W Bonanza Rd

2780 reviews

2001 W Bonanza Rd   Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

(702) 648-5337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 648-5337

2001 W Bonanza Rd
Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Dayettia G. 
Rating:
5.0

Everyone is always so friendly and Tony always helps me figure out the least expensive options! Amazing as usual! I only use this uhaul location. Never something they can't help me with :)

Lauren D. 
Rating:
5.0

No comment

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Hilda J. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE J F. 
Rating:
5.0

Fantastic service as always- Tony runs a super operation!

DARREN LYN R. 
Rating:
4.0

Customer did not leave a comment.

Zshakira B. 
Rating:
5.0

This was the best experience I've ever had at U haul. They didn't have the pickup I reserved, they suggested the cargo van, it's the same price. It actually ended up being way better than the truck. Personnel were all extremely nice, helpful and efficient. Thank you for altering my opinion of U haul. If I need to rent again I will definitely go back to this location.

Camille G. 
Rating:
5.0

Customer did not leave a comment.

KATIE ANN R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
4.0

Not worrying about customers having to leave their vehicles in the parking lot.

Shannon P. 
Rating:
5.0

They are the best I only go to them if I need to rent thank you

ROY DAVID J. 
Rating:
5.0

Always outstanding service from Tony and his people.... recommend them always.

DARREN LYN R. 
Rating:
5.0

Great experience! Personel we're very helpful and the truck was a breeze to drive.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

ERIKA LILIANA P. 
Rating:
2.0

Vehicle paperwork stated it had half a tank of gas. But instead it was on empty. When talking to agent before we left was told that she will adjust the fuel on paperwork. When I returned it instead of the fuel issue she charged me the safe move $42 when I told them I don't need that service. My personal insurance will cover anything. But was charged it anyways. I will be contacting customer service today! Vehicle was dirty smell like someone hotboxed it with weed the same day it was rented out. Returning it i was scheduled for 6pm but had to wait till almost 7pm before the guy got to me. So hopefully I won't get dinged for being equipment late.

Kai J. 
Rating:
5.0

Customer did not leave a comment.

CURTIS DOVELL R. 
Rating:
5.0

Always friendly and courteous.

Bruce Y. 
Rating:
5.0

Customer did not leave a comment.

RENEE J. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Easy and fast

Feliciano R. 
Rating:
5.0

Very easy transaction..Personal was very nice and professional

Earl W. 
Rating:
5.0

hi: i liked her attitude and great customer service.with smile.thank you

shahrouz B. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
5.0

The new girl at this location was amazing! She's so polite and thoughtful. Even offered me water. I've come to this location 3 times in the last 2 months and it's always pleasant,

Megan B. 
Rating:
5.0

Everyone was very friendly and professional. thanks again 😎

NICK Z. 
Rating:
5.0

Nothing you were excellent

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

emily D. 
Rating:
2.0

The staff is nice! I've rented from this uhaul location a few times in the past. My issue this time is that I went out of my way after a busy day of moving to 2 gas stations late at night to refuel the truck and I was still charged for gas. Not taking photos of the gas when I turned in the truck was a decision I now regret. Even though the amount was small and I did not ask for a refund, I still feel like someone neglected to properly do their job and took it upon themselves to charge me for gas I know I took my TIME out to put back! I won't rent from this location again.

Shakori G. 
Rating:
5.0

Tony is the man! Jens the shiznit too. Whole crew rocks at this location. I live across town and still come to this location only. Keep up the good work! U guys are appreciated!! -big mike

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Bruce Y. 
Rating:
5.0

Very friendly and helpful

TODD M. 
Rating:
5.0

Customer did not leave a comment.

JAMEISHA DENISE A. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Wifi internet access while logging in to get truck could be better, and truck was difficult to locate, everything else was good to go

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH NATHANIE W. 
Rating:
5.0

Customer did not leave a comment.

Soretta D. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Great customer service!

Allan W. 
Rating:
3.0

It was fine. Easy drop off location and an actual UHAUL site. No complaints but nothing to rave about either.

Bryan A. 
Rating:
4.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Lajoie W. 
Rating:
5.0

You need to have a sidestep installed on your larger trucks. It's a long way down if you're not 6 ft or taller. This is a rather large liability issue you could be sued for in the future if someone falls and breaks a bone or worse.

Joshua F. 
Rating:
4.0

Customer did not leave a comment.

josh O. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Ease & Speed - Great Customer Service!

JASON O. 
Rating:
5.0

Everybody there was so friendly! It made my experience top notch I will definitely return to this location.

Justin D. 
Rating:
5.0

Nothing, kind and courteous staff.

moraca S. 
Rating:
4.0

Both gentlemen were very friendly when I dropped it I had some bags I needed to get he was very nice told me to take my time let him know when I'm Ready awesome guy!

Anahy V. 
Rating:
5.0

quick, easy and friendly.

James P. 
Rating:
3.0

I will never recommend uhaul services anywhere to anyone. Worst first experience with uhaul all around and I won't be back

Adrienne M. 
Rating:
5.0

Mannn great service 👍

Marcell I. 
Rating:
5.0

Excellent Lady's During Customer Service. Very Professional And Courteous.

Eli G. 
Rating:
5.0

Wonderful service

Emily W. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
5.0

Customer did not leave a comment.

Yvonne G.  |  Overall Experience 
Rating:
5.0

Thank you for the help and quick service!

Thaddeus C. 
Rating:
5.0

Jennifer and the other young lady was very professional, friendly, and courteous

Michelle S. 
Rating:
5.0

Nothing at this time

JILL C. 
Rating:
5.0

All the staff were amazing ... very friendly and helpful. When I returned the truck, Jennifer took extra time to visit with me and share some fun facts about the area. You should be proud to have someone like her working for U-Haul ... she's a keeper!

Brian H. 
Rating:
5.0

Nothing

Henry T. 
Rating:
4.0

Customer did not leave a comment.

Carlton H. 
Rating:
5.0

Customer did not leave a comment.

grace V. 
Rating:
5.0

Customer did not leave a comment.

Fidel S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
5.0

Great service. It all went perfectly well.

Michael F. 
Rating:
5.0

Excellent customer service skills! We came back because of how friendly and professional the staff is at the U Haul location on Bonanza Road in Las Vegas. THANKS SO MUCH! Loving it

MONETTE RENAE W. 
Rating:
5.0

Another smooth transaction. Wonderful staff and location. Thanks everyone

nicholas M. 
Rating:
4.0

Customer did not leave a comment.

larry J. 
Rating:
1.0

Girl by the name of Cyndria was extremely rude and went as far as calling me an asshole. All this over a dispute over the charges, I knew I had the correct info but this lady has a horrible attitude, in the end all was corrected but you lost a customer.

Julio H. 
Rating:
5.0

Customer did not leave a comment.

porscha H. 
Rating:
5.0

Always excellent service. This is the second time I used this location and this location will be my go to for all my moving needs now and in the future.

Adrianne H. 
Rating:
4.0

Customer did not leave a comment.

MELBA V. 
Rating:
4.0

Everything went smoothly.I will rent again from them

nicholas M. 
Rating:
5.0

Tony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless

Yvonne G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT Y. 
Rating:
5.0

I ordered a 10" truck online to be dropped off at the Postal Annex by my house, then needed to add a tow dolly later. I called Uhaul to add the dolly and the rep didn't ask where I wanted to drop off the dolly, so she set the drop off location to the Uhaul store across town from the Postal Annex. When I called the Uhaul customer service number. I was on hold for 20 mins, then the call dropped before I could see if I could change the 2 different drop off locations to the same place. I went to the Uhaul store and an employee said I would have to leave the dolly there, then drive the truck back to the Postal Annex or I would get a fee for dropping off in the wrong location. I ended up going over my milage and paid a fee, partly due to the 2 separate locations. Drop off location should be discussed with the client when a reservation is made online. It was a confusing process to try to avoid extra fees. The LV employee was helpful and hooked up the dolly for us and walked us through installing the vehicle before we left. The Carson City employee gave us vague information, then walked away before we could explain the 2 drop off location situation. We sat in the truck Googling information for several minutes before he came back out to ask if we needed help unhooking the dolly. It was close to closing, so we tried to follow the do-it-yourself check in process, but the location service step was not working.

Krista H. 
Rating:
5.0

The best service I HAVE EVER HAD WITH THIS COMPANY. I will only use this location to move

Joseph N. 
Rating:
1.0

They called over 6 times to see when the truck would be turned in. I told them by 5 pm not one time did they that I would be charged an extra day. Not one person at the rental start place to the end place told me a time it had to be back other then they closed at 5 pm. I had to pick up from different place then rented from they could have given me the 5 extra hours free

Cathy D. 
Rating:
5.0

Only issue is I reserved at a different location and you changed to this one. Added extra mileage charges to the rental

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

frank F. 
Rating:
5.0

Everything was taken care of and the staff were very helpful. Will recommend this location.

JENNIFER P. 
Rating:
5.0

Nothing. Very understanding and courteous. And professional

Adrianne H. 
Rating:
5.0

Customer did not leave a comment.

MARGARITA P. 
Rating:
4.0

It was a little out of the way.

JARON RICH F. 
Rating:
5.0

Include some trip miles in the price.

valerie W. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Jae S. 
Rating:
3.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Beth O. 
Rating:
5.0

Customer did not leave a comment.

Vivian W. 
Rating:
5.0

Every thing is great Thank you

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

At the last minute I had to change from a open trailer to a larger closed trailer and somehow your team (I think it was Ruth) found me the trailer I needed. Well done, thanks.

Herbert J. 
Rating:
3.0

Customer did not leave a comment.

desiree B. 
Rating:
5.0

Customer did not leave a comment.

Gidget R. 
Rating:
4.0

You need to be more transparent on your website about U-Box pricing. It doesn't state that there is a delivery dropoff fee that is extra.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Jerry T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Excellent

Thomas M.  |  First Impressions 
Rating:
5.0

The gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.

Diego R.  |  First Impressions 
Rating:
5.0

The guys over there where very curious and helpful

major b.  |  First Impressions 
Rating:
5.0

Great experience

raul c.  |  Overall Experience 
Rating:
5.0

Exceptional service from an outstanding crew. Most highly recommend.

randy t.  |  Overall Experience 
Rating:
1.0

Phone customer service is poor. I reserved truck for same as my storage unit. I called to confirm after reserving online I was told set for there. Called again day of and not there. Listen to my calls

john l.  |  Overall Experience 
No reviews have been submitted for this location.

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