Customer did not leave a comment.CARL J.
Customer Reviews for U-Haul Moving & Storage at W Bonanza Rd
Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.Patrick B.
The download print was to small.Steven W.
Customer did not leave a comment.WILLIAM A.
Customer did not leave a comment.Katie M.
Customer did not leave a comment.mike T.
Keep doing a friendly service thanks.MOISES M.
Customer did not leave a comment.Michael M.
Really "good customer service is not thought, it is caught". 2 days ago I rented a truck from U-haul on west Bonanza. After having the truck for a full day, I realized I would need the truck for another day. I went back to the location and it was not an issue to return or use the truck for another day, I was not told about any late fees or given any attitude, I was grateful. But more importantly I was well impressed by watching Mr. Ronne Sebley take care of his customers on day One. First of, he was by himself, but in addition to taking care of me and my issues. I watched him navigate through taking care of other customers as well and it was apparent that his interactions with the customers was not just as a job, but he was genuinely a kind hearted person. I experienced Mr. Sibley take care of this man's problem, he empathized with him, and let him know that this incident that happened the night prior was definitely a one off and it is not the U-haul way of doing business. Mr. Sibley was proud of the company he represented and made sure to let the customer know the truck should not have gone out that way. Customer service is not thought, it's caught, you can teach a person what they should say, but not how to say it. I've run into many bad customer service personnels, because there are alot of them out there. However when I run into a good one I make an attempt to Bless them or let them know they're doing a good job and I appreciate them. I'm asking everyone who reads this review to go by the Bonanza location and Bless Mr. Sibley with a $50 or $100 starting with me. Thank you Mr. Sibley we need more like you DanDan D.
Uhaul charged my card for 3 days worth of use when I only had truck for a two day rental, unacceptable and I'm contacting visa about this fraudulent chargeBen G.
Staff was amazingKevin W.
Nothing at the site, however the reservation system needs work. If U-Haul does not have enough enclosed trailers to support demand, they should be buy more of them, especially 5x8 and 6x12.Jarrett W.
Customer did not leave a comment.DONALD N.
How come I was charged 86.00 for a 19.95 a day rental. I had it for about 8.5 hrs and only put 8 miles on it. Doesn't add up, I smell a fraud.Joseph L.
Fire everyone. Re-hire nicer people. Change the name of the company. Rebrand. Be better!Cortland H.
Customer did not leave a comment.Rose H.
The photos they use for the van I picked up must have been when it was new. The van had wear and tear which I don't care for it's not my van, but at least you recent photos of the vehicle. I had to show them how bad in shape it was and it didn't bother them. I was told the initial charge on my card was only a hold and I'd get the difference back, that has yet to happen. I doubt I'll get the difference back so I'll take it as a loss.Daniel D.
Customer did not leave a comment.VIRGINIA V.
I reserved a pick up truck. Had to get a VAN. I was not happy. U Haul messed up and im getting punished for it.Raycen-Glenn D.
I was not a happy customer. I reserved a pickup truck and they were out of that and the van. I had to pay extra for a 15 foot u haul and I was not very happy about that. If i had to get a different vehicle i shouldn't have to pay an upgrade fee since UHAUL messed up.Raycen-Glenn D.
Customer did not leave a comment.Tristan C.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Julia M.
Customer did not leave a comment.ANDREW K.
Friendly Staff!!!!CYNDRIA ANN QUIN S.
I guess nothing.Leonard T.
Best place to rent the equipmentSamson C.
Customer did not leave a comment.Rusty H.
Customer did not leave a comment.
Customer did not leave a comment.TAMEIKA T.
Customer did not leave a comment.Rodney C.
Customer did not leave a comment.LORI F.
Customer did not leave a comment.Pamela J.
Tony did a great job and was very helpful. Thanks TonyKevin D.
The gas and mileage was not calculated properly and the staff at the Las Vegas- Bonanza location are not too friendly or professionalTrina C.
Wonderful experience with the personnel at this location!..Highly recommend using this location for all your rental and moving needs!Jared T.
Customer did not leave a comment.Gwendolyn A.
Customer did not leave a comment.Armando C.
Customer did not leave a comment.Omar A.
Very helpfulsteven C.
Extremely friendly. They didn't make me wait. Got in and out quickly.Robert N.
The only issue I had was that I'd rented the truck online and requested a Dolly, and it was not included with the truck upon pickup. Luckily, we did not need it, but upon returning the truck and receiving my receipt, I see that I was charged for it anyways.Cindy S.
I will recommend this location because of the service provided by Tony... he was great in every way.Manuel F.
Tony was great! Terrific employee.ROBERT N.
I pointed out to the employee that the mileage used was exactly 19, but was charged 20 miles. He didn't respond! It isn't a big deal money wise! It is the principle! 19 is not 20! If you screw everyone who rents from you for 1 mile, that amount would be huge!Lawrence W.
No complaints whatsoever excellent service great and friendly staffDepriest W.
Very welcoming and friendly service, clean facilities.Margaret V.
Customer did not leave a comment.VIRGINIA V.
One of the employees was not professional and efficient in his work. And the prices are ridiculous.Nubia J.
Almost had a bad accident because the person that did the installation didnt do it right and the dolly came off the hitch while loading the car!Jessica B.
Customer did not leave a comment.James D.
Customer did not leave a comment.Dayettia G.
Everyone is always so friendly and Tony always helps me figure out the least expensive options! Amazing as usual! I only use this uhaul location. Never something they can't help me with :)Lauren D.
No commentTeresa B.
Customer did not leave a comment.Hilda J.
Customer did not leave a comment.BOBBIE J F.
Fantastic service as always- Tony runs a super operation!DARREN LYN R.
Customer did not leave a comment.Zshakira B.
This was the best experience I've ever had at U haul. They didn't have the pickup I reserved, they suggested the cargo van, it's the same price. It actually ended up being way better than the truck. Personnel were all extremely nice, helpful and efficient. Thank you for altering my opinion of U haul. If I need to rent again I will definitely go back to this location.Camille G.
Customer did not leave a comment.KATIE ANN R.
Customer did not leave a comment.PATRICK A.
Not worrying about customers having to leave their vehicles in the parking lot.Shannon P.
They are the best I only go to them if I need to rent thank youROY DAVID J.
Always outstanding service from Tony and his people.... recommend them always.DARREN LYN R.
Great experience! Personel we're very helpful and the truck was a breeze to drive.Thomas L.
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.ERIKA LILIANA P.
Vehicle paperwork stated it had half a tank of gas. But instead it was on empty. When talking to agent before we left was told that she will adjust the fuel on paperwork. When I returned it instead of the fuel issue she charged me the safe move $42 when I told them I don't need that service. My personal insurance will cover anything. But was charged it anyways. I will be contacting customer service today! Vehicle was dirty smell like someone hotboxed it with weed the same day it was rented out. Returning it i was scheduled for 6pm but had to wait till almost 7pm before the guy got to me. So hopefully I won't get dinged for being equipment late.Kai J.
Customer did not leave a comment.CURTIS DOVELL R.
Always friendly and courteous.Bruce Y.
Customer did not leave a comment.RENEE J.
Customer did not leave a comment.
Easy and fastFeliciano R.
Very easy transaction..Personal was very nice and professionalEarl W.
hi: i liked her attitude and great customer service.with smile.thank youshahrouz B.
Customer did not leave a comment.Sandra W.
Customer did not leave a comment.MARY D.
The new girl at this location was amazing! She's so polite and thoughtful. Even offered me water. I've come to this location 3 times in the last 2 months and it's always pleasant,Megan B.
Everyone was very friendly and professional. thanks again ðŸ˜ŽNICK Z.
Nothing you were excellentGloria M.
Customer did not leave a comment.emily D.
The staff is nice! I've rented from this uhaul location a few times in the past. My issue this time is that I went out of my way after a busy day of moving to 2 gas stations late at night to refuel the truck and I was still charged for gas. Not taking photos of the gas when I turned in the truck was a decision I now regret. Even though the amount was small and I did not ask for a refund, I still feel like someone neglected to properly do their job and took it upon themselves to charge me for gas I know I took my TIME out to put back! I won't rent from this location again.Shakori G.
Tony is the man! Jens the shiznit too. Whole crew rocks at this location. I live across town and still come to this location only. Keep up the good work! U guys are appreciated!! -big mikeMichael C.
Customer did not leave a comment.Bruce Y.
Very friendly and helpfulTODD M.
Customer did not leave a comment.JAMEISHA DENISE A.
Customer did not leave a comment.Ryan M.
Wifi internet access while logging in to get truck could be better, and truck was difficult to locate, everything else was good to goBryan M.
Customer did not leave a comment.John G.
Customer did not leave a comment.KENNETH NATHANIE W.
Customer did not leave a comment.Soretta D.
Customer did not leave a comment.Megan B.
Great customer service!Allan W.
It was fine. Easy drop off location and an actual UHAUL site. No complaints but nothing to rave about either.Bryan A.
Customer did not leave a comment.Mario M.
Customer did not leave a comment.Lajoie W.
You need to have a sidestep installed on your larger trucks. It's a long way down if you're not 6 ft or taller. This is a rather large liability issue you could be sued for in the future if someone falls and breaks a bone or worse.Joshua F.
Customer did not leave a comment.josh O.
Customer did not leave a comment.Patricia P.
Customer did not leave a comment.Yvonne G. | Overall Experience
Tony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god blessYvonne G. | First Impressions
Customer did not leave a comment.Jerry T. | Overall Experience
Customer did not leave a comment.Thomas M. | Overall Experience
ExcellentThomas M. | First Impressions
The gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.Diego R. | First Impressions
The guys over there where very curious and helpfulmajor b. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!