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LUIS Labori-RodriguezCustomer Reviews for U-Haul Moving & Storage at W Bonanza Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep the tank full lol have a lovely Blessed Day and GOD Bless great Service
Christle JettGood service tanks
Julian SotoVery nice guy checked me in
BOB RAYNORGreat customer, service, attentive, efficient, and friendly! Wonderful experience!
Susan WilderBooking was a breeze, customer service associates at check in was amazing, truck was in great condition and drove well, changing/editing our rental time was easy! Nothing bad to say at all!
Steven ShelleyNothing keep up the good work
Norman AndrewThey are great but Fort Smith AR branch was exceptional due to all the issues I had, none of it was uhaul fault, but they saw me in a crisis and came to the rescue. Thank you thank you thank you.
Tramell LewisVery friendly and helpful
Noel MartonovichStaff is great
Cristo SanchezI would like to say the employees at this location, are professional and helpful. The store is always clean. As for the U-Hauls, On 12-23-23 and on 2-24-24 I rented the 10' trucks were clean and maintained. However, the 15' U-Haul I rented on 2-28-24 needs an alignment. I had to keep turning the steering wheel straight to keep it in my lane. Other than that my move was smooth. I will continue to do business with this location.
Michael HudsonPrice was much higher than advertised and the a/c didn't work
Andrew PriceI got over charged and no one will fix it for me I need to dispute with credit card now
Robert Plantefriendly and efficient
YOSMANI GARCIAWe picked up our truck & everything was ready, just as we had ordered. Prompt, friendly, & professional service. The store is also well-stocked with moving supplies & there is a clean restroom on-site for customers.
Alicia OwenAwesome. bunch of people .
Steve childFast and good service
Jose TrujilloReally good service 👏
LUIS RAULJust keep up the A1 customer service
TYRONE BARBERGreat service from self check out and self checkin
JARED SHORESExcellent customer service!
Rebecca AllyMatt is extremely perfessional, honest and have integrity that is lacking in the 🌎 world 2day. He has always had the same winning attitude every time I visit the store on Bonaza. Would recommend him and his store, to everyone in Las Vegas, for any and all you Uhal needs.
Otis FitzPésimo servicio a la hora de entregar el camion, la página web y la aplicación están obsoletos, no funciona su servicio en línea, es mucho problema.
Manuel Blas AngelesMathew is outstanding and polite Very helpful Thank you Mathew
Sandra HerreraKeep it up!
Mark SohmerGood
Frederick SmithWe Had a Great Experience, The Only Thing I Would Do Is Put An ATM In Store
Tracey BrownThe guys there were awesome! Very helpful and they have a well stocked store and one of few stores open on New Years Day! Thank you!
Jennie FarrarThe guys that work there are very nice and efficient. The use this location every time I need a truck and every time it’s perfect
Allyson YaeckerStaff was amazing. Made this process very smooth
JACK JOHNSONInvestigate if there may be an exhaust leak under the cab. When stopped at lights, fumes fill the cabin of the truck.
thomas butlerContinue the excellent service, thank you !
Ismelda ColmenaresThank You Everything Was Amazing*🤶😇🙏🏻🏡🌠 Merry Christmas And Happy New Year*🤶😇🙏🏻🏡🌠 (WIN)*(WIN)*(JOY)*(JOHN 3:16)*🤶😇🙏🏻🏡🌠
MRS AMANDA CLINKSCALESGood customer service 👍
Roosevelt Lett(RE* Customer Retail Representative, Needs To)😇 (Becareful Checking In Vehicles, And Be Acurate)* (With Mileage And Fuel Accuracy As Not To 😇🏡🌠(Overcharge Customers, Who Leave Keys, Expecting (An Accuracy In Check In, Only To Be Overcharged)* (It Has Happened Several Times, And That Is Not (Not OKAY)* (Thank You 4 Resolving My Problem)* (And Thank You 4 Amazing Customer Service Rep)* (Merry Christmas And A Blessed New Year)*(JOY)* (WIN)*(JOY)*(LOVE)*(PEACE)*(JOHN 3:16)*😇🏡🌠😇🙏🏻☔️🏡🌠😇🙏🏻☔️🏡🌠😇🙏🏻☔️🏡🌠😇☔️🏡🌠
Mrs Amanda E ClinkscalesThe gentleman who rented the trailer at the front desk was friendly and professional. When I returned the trailer, they had me on my way in a few minutes.
JOSH REEDLot is a bit steep from the street. Crew was very helpful and efficient with check-in and checkout.
Jeff GenslerDrop off was excellent. Staff available, friendly and knowledgeable. Exceptional service here.
Fabian NavejasFast, easy, friendly. I was surprised how easy it was to get a vehicle to move with, very friendly staff. Thanks guys for helping me get across town!
Andrew JohnsonContinue to give excellent service.
Michael HudsonEric was very helpful, knowledgeable about the equipment, and courteous. He should be the standard for your customer service, other UHaul sites do not have this same personnel.
Dave RapierThe gentleman that check us in was real nice but moved to quick for us and our age the other gentleman was awesome moved more at our pace very very helpful and understanding of our age group new his job well awesome customer service new how to deal with all different customers the best I have seen in years
rodney KelloggStaff is very helpful
ERIC NEGRETEMy favorite location
Cyndria SavageNo improvements necessary
Michael DAgostinoI believe he was the manager but definitely really nice staff. I would totally rent from there again.
Gloria Ruiz ArmasEverything was great and fast
Russell PearceAll Good.
Feroze SiddiqiNothing these guys, are the best
wilson taylorUHaul needs to develop an app that works
Ty WellerAll was great and the worker Outfield and the manager will gray I was very very happy with their Pleasant attitude thank you
Katrina HancockThe bed of the truck smelled very bad, I got billed for something I can see what the charges were
Kevin WilliamsLove the service in Las Vegas very friendly staff and helpful thank you
Shela ThompsonThose trucks need to be serviced
CLIFTON T MOOREThe AC didn’t work when I had the truck and I was hot and exhausted
Cherise ClaryI didn't get my deposit back, even though I have my receipt saying it should be payed out to me. Other than that, it was okay. Very expensive for what you get.
Harrison DuncanI checked the truck in with Eric his customer service skills are impeccable made me feel very at ease with the transaction. And I know that the staff there is wonderful because of their manager Matt he's an awesome guy!
Regina SantoroFriendly and helpful staff. They rock!!
GINA PAITA-SAMAGot cheated on the gas, they say it's full but it's not and then try to charge you the $30 on top of paying for gas.
Talibah Abdul-wahidNo improvement. Keep up the good work.
aaron collinsI didn't reserve or rent a truck at this location
Teyonna HarveyMathew is very understanding and accommodating.
GILBERT LEDEZMA | First ImpressionsI’ve been utilizing Uhaul for many years! This particular facility delivers iconic customer service! Thank you to the staff for making it seamless to rent a storage and uhaul truck. I will refer them to everyone
MINYON ROBINSON | Overall Experiencevery professional and nice too.
phil parker | First ImpressionsStaff was pleasant and veryhelpful! Matthew, the manager will go above and beyond to ensure you are satisfied and I will definitely return and refer people to this location. Thanks again!
MINYON ROBINSON | First ImpressionsAll Pluses except for bad security. My unit as well as 8 others was burglarized one night and I lost $$$ above what your insurance will pay.
Nadir Abdul Majied | Overall ExperienceAlways super friendly and helpful
So Kim | First ImpressionsUhaul was amazing and I would recommend anyone to store and receive there truck from you, you guys are the best Thanks for everything Latoyia
LATOYIA MARSHEA WILLIAMS | Overall ExperienceTony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless
Yvonne Gonzalez | First ImpressionsExcellent
Thomas Martinez | First ImpressionsThe gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.
Diego Rodriguez | First ImpressionsThe guys over there where very curious and helpful
major barber | First ImpressionsGreat experience
raul celaya | Overall ExperienceExceptional service from an outstanding crew. Most highly recommend.
randy tate | Overall ExperiencePhone customer service is poor. I reserved truck for same as my storage unit. I called to confirm after reserving online I was told set for there. Called again day of and not there. Listen to my calls
john limb | Overall Experience