Customer Reviews for U-Haul Moving & Storage at Waco Dr

Rating:

2.0

I had a reservation for a 20ft truck along with a utlity dolly. When I arrive to pick up they told me no trucks were available. There just happened to be a 15ft truck pull up and was able to rent that. But no dollies were available. I feel like if a reservation is made then that reservation should be upheld if he customer arrives on time for the rental. I'm also not happy about the remaining charges being charged. I paid $50 for the rental. I should be chanrged an additional $85 after drop off.

Rating:

5.0

Great prce for a 6 × 12 trailer.River was great checking us in and Adam was excellent checking us out. Great service! Thank you

Rating:

2.0

When I came in to drop off the trailer, the younger gentleman that assisted me seemed annoyed that he had to do his job. He got up and rolled his eyes and shook his head like I was inconveniencing him. He proceeded to tell me “I don’t know why they are sending you here. Baylor is coming back and we will run out of room.” Well, at the time of my drop off there was plenty of room in the lot. I did not appreciate the poor mood the associate was in.

Rating:

3.0

The parking lot was filled and there was no place to park the return vehicle. I did not go inside. The person who took the vehicle just accepted the keys. There was no walkaround return inspection with me.

Rating:

5.0

The staff here is always friendly and efficient.

Rating:

5.0

The most helpful thing would be to put backup cameras on the bigger vehicles.

Rating:

3.0

Tire was flat and the trailer was not locked properly to the hitch.

Rating:

5.0

The truck smelled of heavy cigarette smoke. Truck was clean ready for use, but it smelled of cigarette smoke. Customer focused and respectful.

Rating:

3.0

The gas level was less than full when we picked it up. But we were charged for extra 2 gallons of gas. After talking with the manager he told that they will revert the money back. But I didn't get it.

Rating:

5.0

Keep doing what you are doing.

Rating:

3.0

So far I have only dropped the car dolly. Tomorrow is drop off of truck

Rating:

4.0

I realize that I was wrong by going over the mileage but I'm paying for it and your manager Hank is very rude and tried to start mess when nobody was even trying to start anything we were very polite and we were very professional but he was not

Rating:

5.0

Staff was friendly and helpful. Van worked properly and I was able to get my task completed. Thanks!

Rating:

5.0

I love this location. These guys are always so nice and helpful. You are in and you are out. The young man that helped me today was so sweet. I will always use the Waco Drive location.

Rating:

5.0

Both ends of the rental were very good. Both people I dealt with were great.

Rating:

5.0

Fast easy pickup with great customer service.

Rating:

3.0

Upon returning the truck and equipment rented, there were no employees in the store/office area. I had to go ask the employee outside washing vehicles if there was anyone working inside. Over all a decent experience

Rating:

5.0

Everytime Ive rented from this location, the interaction was great. Wonderful staff, fast service, accommodating and knowledgeable. Love it. Still really affordable too. I'm

Rating:

5.0

Think I was over charged because I put more gas in the Van than it had before.

Rating:

5.0

Amazing service. A pleasure to do business with.

Rating:

4.0

Avaliability. I tried to reserve the daybefore at the store and couldn't. Then I tried on line and could reserve but the webcite added a lot of things I didn't want and the price was over $200 for a $30 dollar trailer. The reaervation system needs a lot of work!!!

Rating:

4.0

The individual who assisted me at pick up was not focused on the task at hand. He mumbled through the information and never made eye contact. It appeared he was making an effort to not be engaged by the customer. Additionally, I asked him to remove the rental dolly from my contract and he did not. When I returned vehicle I was charged for missing equipment. The person I spoke with on the 800 number could not have been more professional. She corrected the billing error and was a pleasure to deal with. I would suggest some training at the Waco location on how to speak to customers.

Rating:

5.0

Excellent customer service at rental counter and in lot during hookup. Highly recommend

Rating:

3.0

Average place

Rating:

5.0

Thank you, U-Haul

Rating:

2.0

Was told we were fine to just leave the keys, but then we had to go figure out how to do a return via the app afterwards

Rating:

1.0

This Location in Waco Texas will commit fraud on customers who rents from them, They will claim damages and use insurance claims to be a thief and charge your card. They will send you an email and pray you don't notice. If you don't, they will charge your card thousands, They are morons though because as long as you take a photo you have a time stamp meta data photo. I took one as we dropped it off to prove it was perfect. A ridiculous Company that my lawyer are going to rip apart in court. IDC the cost its a matter of principal. I'll get my money back in the end. Do NOT use this company.

Rating:

3.0

employee who I contacted to try and resolve an issue with the trailer could offer no solutions to a broken taillight other than call roadside drive with it or call roadside assistance and wait for hours

Rating:

3.0

When a customer reserves blankets please inform them that another customer can just walk in and take them with no regard for a reservation. Make sure your employee is respectful of other's time and not drag on with customers.

Rating:

5.0

Just notice trick did a lot of jerking but other than that good service

Rating:

1.0

The employees were not knowledgeable when it came to knowing our reservation information and picking up the tow trailer. And on the drive with the tow trailer, the tire strap came undone three times during the tow.

Rating:

3.0

Ordered a van from a different location, then was told I needed to go somewhere else. The lady over the phone changed my order and I was amble to get the van we wanted.

Rating:

5.0

Nothing every thing is good

Rating:

5.0

Employees were very helpful and the appliance dolly that we rented was perfect for our application.

Rating:

5.0

Very friendly staff, very helpful.

Rating:

5.0

Wonderful and awesome. I would like to add that the top left had damaged and when it rained some of my items got wet because there was a hole on the roof on the driver side corner of the truck other than that everything was okay.

Rating:

5.0

The return of the trailer to the store in Waco, TX went quickly.

Rating:

4.0

The attendant told me to look for the truck that had the same number as the key. There were lots of trucks, and it was difficult to locate. The attendant should be able to tell me exactly where it is; or better yet, the truck should be parked at the front door. (There were no other customers there at the time.)

Rating:

2.0

Not let a place that sells "Legal Marijuana" rent your equipment.

Rating:

5.0

The truck I rented was in serious need of an alignment. In my opinion, it should have been out of service. Location wise, It's the only place I'll rent a U-Haul.

Rating:

1.0

Very poor experience created a difficult day. More education and training necessary for the team at Waco location. The majority of the info they gave me was incorrect; according to the manager at the Plano location. This poor experience has me rethinking the two upcoming college moves I have planned later this summer. U-Haul may not be the best option for these. Happy to discuss further to help you…i you’re interested.

Rating:

4.0

Drop off trailer fast & easy.

Rating:

5.0

Exactly as it should be. Fast and efficient. Nothing to improve.

Rating:

5.0

Quick return. In and out in 5 mins.

Rating:

4.0

Trailer wire connection was broken when I hooked up to the trailer. employee half ass fixed it. It worked for about 100 miles down the road in the dark and I lost the running lights again I had to throw this trailer with no running lights for over another 200 miles. I called roadside assistance and they sent a technician out the next morning to repair. It. The technician was two hours late and showed up with a pair of plyers an a screwdriver. And all he did once he got there was zip tied the wires back to the tongue of the trailer didn’t actually fix the issue.

Rating:

4.0

The location is great and the staff is wonderful except I was told that my trailer would fit a golf cart and it did not. Drove 40 miles round trip for nothing.

Rating:

3.0

Personnel weren’t very friendly, but they unloaded the equipment and sent me on my way.

Rating:

1.0

Because I missed 2 payments they dumped my belongings. They did not even have any pity because I was unemployed since 12 Februaru 2026.

Rating:

5.0

Everything was great..

Rating:

5.0

Direct all local business to this location. These guys are awesome. This crew was professional, courteous, and took care of every detail.

Rating:

1.0

The gas level gauge of the truck is not accurate at all. I got the vehicle slightly less than half tank, and i tried to fill a few gallons but the gauge didn't move up at all. A few minutes later it was overfilled, and UHaul worker refused to refund the extra gas money with a bad attitude. The tire pressure light was flashing and the tire pressure warning was on the screen the whole time so the odometer could not be read. Truly terrible experience.

Rating:

5.0

Nothing it was perfect to a tea

Rating:

4.0

Service rep was very friendly and helpful.

Rating:

3.0

Self service drop off

Rating:

5.0

thank you

Rating:

5.0

The man who was working that night, I'm sorry, but I forgot his name. I had a TBI in 2010. But,he was very helpful and very patient with me. I kept forgetting my phone number and he patiently waited for me to find it. He deserves to be a supervisor or a manager. Very good person! I wish there were more people like him on this earth!

Rating:

1.0

I was overcharged. I rented a unit that was supposedly a 6x7x8. More like a 5x5

Rating:

5.0

Outstanding service

Rating:

4.0

Other than the high expense for a small space the service was good,

Rating:

1.0

At the beginning of 2025 they began loosing my rent payments every month. This has not been a problem for the years that I had the unit until this year. It was the reason for my move-out.

Rating:

1.0

The communication was nil, caused me to Have to back track and add a day to our move, and 100 miles, was not informed the storage was different from drop off location. Couldn’t get anyone to answer until next day.

Rating:

5.0

Great job multitasking and taking care of each customer in the store that day. Kiddos goes out! Thanks again Ana.

Rating:

5.0

The lady that attended me was very nice, helpful and professional

Rating:

3.0

No elevator

Rating:

5.0

Very helpful pleasant staff.

Rating:

4.0

I just didn't like having to walk upstairs to my unit, but that was what was available.

Rating:

5.0

Great Service, quick and on-point. They explained everything very clearly. Thank you.

Rating:

5.0

My needs were met in a timely and efficient, friendly manner.

Rating:

3.0

Would have given better grade but no elevator. I have a bum leg and a bad back. The stairs really got me. But got it done

Rating:

5.0

Fast friendly customer service. Everybody was smiling and so nice, helped me pick out the perfect storage. Thank you all so much.

Rating:

1.0

Never received my 100$ refundable deposit back. Will never rent uhual again.

Rating:

2.0

This facility does not have an elevator for the larger second floor units. Which makes for limited availability.

Rating:

1.0

They crossed my name with another customer's and gave them all my personal information, including unit number and passcode, then locked me out. I got charged for their unit.

Rating:

5.0

Kirsten was wonderful. There was a major mix-up in the booking (they had my name wrong and crossed me with an entirely different person), and she handled it like a pro.

Rating:

5.0

The storage manager was very helpful thank you

Rating:

3.0

Thank you

Rating:

1.0

Arrived on site to no storage units being at this location and when I called I was told sorry you will need to call tomorrow when someone can assist you, I had to then drive our uhaul another 35 miles away to the only storage place I could find same day to put our stuff in having to pay an additional $100 for mileage overage bc there were no units there and no one to assist

Rating:

2.0

Space was advertised as climate controlled and it is not.

Rating:

1.0

I asked for a storage that would hold a 2bd and got a closet! I was charged almost 70.00 bucks can't even use this I was ripped off when asking the employees there they said they couldn't help me cause they knew nothing about the storage part!! Very unprofessional and bad experience

Rating:

5.0

Keep up the good work

Rating:

1.0

Water damage and poor customer service

Rating:

1.0

U-HAUL WILL CHARGE YOUR CARD FOR SERVICES NOT PROVIDED OR NEEDED. BE WEARY OF ISING U-HAUL AND MAKE SURE TO CHECK YOUR BANK STATEMENT. THEY WILL STEAL FROM YOU

Rating:

3.0

The guy by the name of Bruno was very helpful and so was the lady but there was one guy who wasn't helpful nor pleasant and it makes you want to leave out as soon as you come in.

Rating:

5.0

U-Haul never fails me

Rating:

1.0

Did not use it at all but they said I can not get my money back was no told to me that I could not get it back

Rating:

5.0

Even though I was offered a free month storage with the rental of my truck, when I got there I had to pay.

Rating:

5.0

I can't remember the ladies name . She was so helpful from the beginning to the end . She was helpful and very professional at her job. Any question we had she was there to help us. Very kind to us. I would highly recommend this uhaul place above all.

Rating:

4.0

Closing at 5:00 makes it difficult to talk to staff because I work until 5:00

Rating:

1.0

I scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds “2 rooms” it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unit

Rating:

5.0

She was so kind and very informative to us. Very helpful

Rating:

5.0

Solid location. Tight security. All good.

Rating:

5.0

great service, easy to start and nice to deal with

Rating:

3.0

The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.

Rating:

4.0

Bugs

Rating:

1.0

Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else’s stuff in it

Rating:

5.0

Made sure I knew how to gain access using the entry card.

Rating:

4.0

Very friendly and helpful staff!

Rating:

5.0

Friendly staff help me understand how to get into the storage unit.

Rating:

1.0

These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.

Rating:

4.0

Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.

Rating:

3.0

My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.

Rating:

5.0

Allie was very friendly and professional.

Rating:

2.0

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

Rating:

5.0

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

Rating:

4.0

My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Rating:

5.0

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

Rating:

5.0

Excellent facility

Rating:

5.0

This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Rating:

4.0

Only knock is store did not answer phone anytime I called.

Rating:

3.0

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

Rating:

5.0

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

Rating:

5.0

Great job

Rating:

5.0

great customer service

Rating:

5.0

There were a few glitches, but they were taken care of

Rating:

1.0

I did not use them. I also cancelled my storage building twice.