Customer Reviews for U-Haul Moving & Storage at Washington Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Washington Blvd

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Doug C. on

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PEDRO R. on

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I ask for a self storage space of 5x10 and i got a 5x5 amd got charged for 5x10. Thats was very vey inconvenience for me and they should have been more aware of what they give you and make sure to get what u ask for before is too late. I dont think i will rent in this location anymore

sugarginj sugar S. on

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U can find everything what u need for moving etc and plus 5 star costumer service

Tay H. on

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When I made the reservation, it was to be picked up at 7503 Old Telegraph Rd, Glen Burnie, MD 21061. But when I got there, they didn't have the truck and I was sent to 2929 Washington Blvd, Lansdowne, MD 21227 to pick up the truck. This added an extra 20+ miles roundtrip. When I made the reservation, the website states the following: "Your reservation is guaranteed or we will give you $50. Should U-Haul, through its fault, fail to contact customer the day prior and be unable to meet preferred time, place or size, then the $50 Reservation Guarantee will be paid and U-Haul will still attempt to fill the reservation." Not only was I not given the $50 back, but I had to pay an extra $20+ for mileage. That is not right.

Frederick J. on

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Lydia A. on

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Denise S. on

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Nothing everything was great !!!

John M. on

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Need help at the counter several calls coming in only two people available

Michelle W. on

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TONI A. on

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Mark G. on

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Veronica T. on

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cheibani B. on

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Excellent location good team

veronica J. on

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Very good customer service

Romain K H. on

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Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!

William B. on

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Your online reservation system SUCKS!!! I have an account set up with ALL of my information including drivers license, credit card, email and cell phone. The first place that was supposed to have a truck was closed and there was no sign of any U-Haul trucks. I was then rerouted to a second location that informed me that the trucks they had were only available for local use. By the time I got to the final pickup location, I had wasted a hour ad a half and driven all over Baltimore. The people at the pickup location were friendly, but in no hurry (I was) and wanted my drivers license, credit card and phone, even though they were already in your damn system.

Wanda F. on

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Nothing. Everyone and everything was great.

VERONICA T. on

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Jacques G. on

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Albert S. on

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John B. on

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Good

curtis B. on

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Dawn R. on

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The wait was little long when picking up the truck but other than that I have no complaints. Maybe more staffing

David W. on

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More attendants need to be available on your busier hours (e.g., Saturday mornings. Line was backed up to the door because of lack of attendants and slow system. We stood in line for an hour and made a lot of patrons very angry because UHAUL made us all late for a very scheduled day of activities. A lot of people were on their phones rescheduling their day because of how unnecessarily long the reception desk was taking.

jeff O. on

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My challenge was the final delivery from the Uhaul in Elsmere, ky. I have filed a complaint and waiting for a call from corporate.

theresa P. on

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Denisse N. on

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SHANELL R. on

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Dontaye R. on

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Terrible experience and terrible customer service. Had a reservation for 10am didnt get truck tell 11. Servers were moving entirely too slow. Lines backed up and employees not letting anyone know what's going on. Finally gets truck and has the wrong gas written on paper and truck cab is not clean. Drops truck off and employee gets loose at the mouth. Never again!!! Think I'll go with Budget Rental next move.

mark D. on

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Nothing. This location always has equipment ready. They are fast and friendly. Our company rents trucks several times a month and they always get it right

roxanne D. on

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I am sure that your employees and customers would appreciate a faster computer system that could process the rentals of so many locations as fast as they are moving!!

albert T. on

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Rented a 6x12' open trailer for landscaping due to my trailer being out on another job. My mower is 60" wide commercial walk behind there trailer is labeled 6x12'which is the inside dimension, the lift gate brackets prevent from loading a 60' mower. the largest mower that can be loaded is 52" (.Out of $43.00")

Amina S. on

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I think everything went well...my sister rented from here and that's how I knew to come here...clean store great customer service...I was in and out...

Ruth Y. on

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All staff, on phone and in person were friendly. Discovered at drop off that agent had not gone over all the prices which kind of amounted to bate and switch from what you website read. Delivery driver broke off a limb of a tree at a neighbors down the street. Agent at delivery end contacted thr wrong person (sender on East Coast instead of the receiving person in Texas). Overall, the experience was better than expected, could have been worse.

Denita K. on

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brittney r. on

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I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.

CHARLES B. on

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You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

Tylon D. on

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Manager at this location is awesome!!!!

Sharon W. on

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My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

Niral P. on

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Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

tenika n. on

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Very kind gentlemen at this location and professional

Shala F. on

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I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

jewel j. on

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There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

JOSEPH V. on

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This Location is ALWAYS top shelf. I could not be happier

Francine J. on

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Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

tressie c. on

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THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

Stacy H. on

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Staff friendly and very helpful.

ERIC C. on

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If I could of continued to work I would have kept my space could not afford to pay for the unit

Shala F. on

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None

Chanika N. on

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Great customer service

LESLEY C. on

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Been coming to this facilities for years.Overall friendly.

Roderick H. on

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Very good experience.

JANE M. on

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None

CHARLES B. on

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I really like the people and their services

Kisha H. on

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They Were Very Nice

sharae g. on

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Good

Shawn F. on

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Great service, value, commitment

Renee G. on

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This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

NAJAH W. on

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Everthing was great. No problems

Yulin W. on

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very satisfied with your service

Allura B B. on

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You guys are great keep up the great work

Sabrina w. on

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Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Danielle T. on

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Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.

Claire B. on

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Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.

ANN T. on

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That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,

APRIL H. on

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The manager Ralph was very customer friendly and supportive!

denise f. on

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Very long lines every time ive been in there

Elizabeth R. on

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I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.

constaince w. on

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Staff professional,very helpful and courteous.

Chantelle W. on

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Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.

makeba m. on

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Need more people staffed, the wait is too long to get to a representative.

CHARLOTTE K. on

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Thanks

GRETA W. on

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Excellent Service

Frank B. on

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I was never at the facility so those questions really don’t apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.

alicia l. on

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Some of the people working there were very rude

Brennan K. on

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I've never had to use storage before for my first time there was a great experience great customer service and a clean facility