Customer Reviews for U-Haul Moving & Storage at Washington Blvd

5932 reviews

2929 Washington Blvd   Baltimore, MD 21230
(Near Caton Av)

(410) 644-6226

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(410) 644-6226

2929 Washington Blvd
Baltimore, MD 21230
(Near Caton Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ralph took care of me when I rented the truck and Rodney took care of me when I got back. Both men were great. I would definitely rent from this location again.

Carla K. 
Rating:
5.0

Awesome experience... friendly-professional staff... pre-check in and easy pick up... very efficient. The return process was the best. You had the best man on the job. Smooth transition including inspection, receipt, and re-entry back into the lineup for the next day. Impressive gentleman who continued to “do his thing” with customer after customer while representing the best u-haul work ethic. I would definitely recognize this individual in a was that says your contribution each day represents who we are... well done.

Cornelius B. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
4.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Customer did not leave a comment.

Tonya K. 
Rating:
5.0

Just keep doing what U R doing, because what. U. R. doing is great,. The Best,.......

GARY P. 
Rating:
5.0

Everyone was extremely friendly and remembered my name despite the number of customers on a busy Saturday. Most of the staff have been at the location for years and they were all fantastic. The location was short staffed for the Saturday morning pickup rush which made a simple trailer pickup take nearly an hour...

Adam B. 
Rating:
2.0

We were given the wrong size vehicle after waiting 45 minutes in line as one person ran the check out. We also got moving blankets and returned them because we didn't even open the package but were still charged for them. The truck was dirty and had to be swept out before we even used it. Overall, I'll never return to this location again.

Katelyn M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

JULIAN J. 
Rating:
3.0

Customer did not leave a comment.

Carlos S. 
Rating:
4.0

Customer did not leave a comment.

Cedric T. 
Rating:
3.0

Very far from my home to pick up. The employees were not very friendly except the one that helped us put it on our truck. Plus we returned it a day early and they still charged the full amount. The first time we rented one they refunded us that but not this place. But we got everything moved and hopefully we won't have to use this service again.

LAURA K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
1.0

Customer did not leave a comment.

Deven C. 
Rating:
5.0

Keep doing what you are doing and keep working with the customers as you did with me when things had gotten a bit difficult 😊

Alice T. 
Rating:
4.0

No comment

ELKANA O. 
Rating:
4.0

Customer did not leave a comment.

THERESAELIZABETH S. 
Rating:
2.0

My pickup location was changed at literally the last minute- while I was in a Lyft on the way to the original location, so I had to change the drop off location inside the Lyft and it ended up increasing my Lyft fare by $15. and then even after saying no to the insurance I kept getting charged for it. It was refunded but still the whole experience was a unnecessary headache and I was already dealing with the stress of moving

MIRZA K. 
Rating:
5.0

I enjoy going and Renting a truck from Washington Blvd it's very convenience for me thank you for all you do

REGINALD W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
2.0

My account was charged three different times.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

ALAIN L. 
Rating:
5.0

The gentlemen who helps with returns was a god send.

MEGHAN E. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
4.0

When I got to the place to drop off the van. It's a bad area. Like really bad. I was alone at 9 pm by myself (a young lady) when trying to pull up the check yourself out website. The link was broken. There was no service and my Lyft was on the way. As I'm waiting. 2 men who also returned their equipment , looking shady as a weeping willow circling the parking lot. I got my phone out to call police. Just as I was , car showed up. Literally just in time. There needs to be as Irtysh at this location or at least a camera or 2,, I felt totally unsafe and for these reasons I won't return. Also the whole fiasco with my reservation etc. do better uhaul 😢

RACHEL K. 
Rating:
3.0

Customer did not leave a comment.

Kammler T. 
Rating:
5.0

The two gentlemen that worked there were great and very helpful! Willie and the older gentlemen behind the counter.

AMY H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

Jae I. 
Rating:
5.0

Great folks here too!

SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

Ayanna M. 
Rating:
5.0

Great service

Clifton L. 
Rating:
5.0

Everything great

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

The customer service was excellent!!! Rodney, Ralph & Doug helped me with choosing the right trailer for my move as well as how to make sure my load was secure. I will definitely recommend this location!!

WOODROW A. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

The owner was very nice and down to earth. I would recommend his establishment 10/10.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

Arian M. 
Rating:
3.0

Your billing service is terrible. I was contacted 8 months after my rental finalzied for additional charges. I paid them and then 12 days later got texts telling me the charges were declined, however when I check the payments, they clearly show on my credit card. Not to mention when I try to reach customer service, i'm on hold for a MINIMUM of 20 minutes and then the person I get can't explain anything to me, in fact they couldnt' even see the charges I was being texted about. I don't think I'll use UHAUL again if possible. And I will not recommended it anyone.

Annette S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Thank you Ralph

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

krystal M. 
Rating:
5.0

Customer did not leave a comment.

Clara D. 
Rating:
3.0

I felt the cost of the uhaul was extremely high. I have never paid that much for a uhaul in the past the extra 25 fee I never. I had my own insurance and have never been told I couldn't use it and that I had to pay the 25 fee

Aliceson M. 
Rating:
5.0

Customer did not leave a comment.

Beth M. 
Rating:
5.0

Thanks for

Moctar G. 
Rating:
3.0

Didn't like the fact that you gave me 90 miles total. It took nearly 15 miles to get to the location that I was moving. It's about 70 miles from Baltimore to West Virginia. Then it was another 15 miles from Ranson to the drop off location. So a person pays 344.00 dollars and gets restricted on how many miles they get to drive. Yes, it wasn't a whole lot more but I could have got a rental anywhere else and get unlimited miles.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

corey R. 
Rating:
5.0

Customer did not leave a comment.

LILLIE P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

Keep up the wonderful work.

terry G. 
Rating:
5.0

Customer did not leave a comment.

LEONTYNE P. 
Rating:
5.0

Customer did not leave a comment.

Deshawn H. 
Rating:
5.0

Customer did not leave a comment.

JOSE Q. 
Rating:
5.0

Customer did not leave a comment.

Charmaine H. 
Rating:
5.0

Customer did not leave a comment.

CHEIBANI B. 
Rating:
5.0

Incredible location and such an easy after hours drop off!

Lambert R. 
Rating:
5.0

Was a great experience

tiffany D. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

This is my favorite location! The people are always nice and they really help you with everything!

SHERRY B. 
Rating:
5.0

The two gentlemen who placed the trailer onto my hitch and connected the wiring harness were FABULOUS! The billing/desk person was amazingly HELPFUL!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Alice Y. 
Rating:
5.0

Customer did not leave a comment.

Latoya H. 
Rating:
5.0

Customer did not leave a comment.

rosemarie O. 
Rating:
4.0

Customer did not leave a comment.

RICHARD K. 
Rating:
4.0

Customer did not leave a comment.

Sherri G. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Rental was perfect!!!! Facility was clean and well organized

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Lakisha N. 
Rating:
5.0

Initially made a pick up appt for BP/nursery road. I took an Uber there to only find out the one and only van had a flat and apparently was flat for some time. Very inconvenient. Called and was transferred to scheduling and the associate wasn't empathetic. Took another Uber to (out the way) to Washington blvd location and Ralph Williams was great!

Hilary T. 
Rating:
5.0

Customer did not leave a comment.

Pratricia M. 
Rating:
5.0

I absolutely loved it. I wish I would have remembered the guy's name that assisted me, but he had been working for the company over 10 years. He was a gentleman maybe in his early 50s and was extremely efficient and thorough. He sanitized the key and my cards prior to giving them back to me. The truck completely smelled like it was sanitized!!! I felt safe renting the UHAUL truck.

Carmen C. 
Rating:
5.0

Great customer service!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

Cherene F. 
Rating:
5.0

Outstanding service

Khalid S. 
Rating:
5.0

Excellent customer service and the vehicle was very clean and ran great!!

Katherine T. 
Rating:
5.0

N.a.

Charlotte S. 
Rating:
5.0

The website software changed during my contract which only allowed me to pay and obtain a receipt as individual boxes. The first few months I received one receipt for all 3 units. Also I could not pay one day prior to due date. Other than those two hiccups everything was great. Stacy and Dan ( driver) who concluded delivery were more than helpful! Thanks You

Ruth W. 
Rating:
3.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

Jermaine K. 
Rating:
5.0

The U-haul staff team at this location are the most efficient and friendly I've come across. My experience was phenomenal. This is not my closest location, but I make a point of coming here. The customer service is nothing short of outstanding.

David M. 
Rating:
5.0

Customer did not leave a comment.

TIAJUANA M. 
Rating:
5.0

This was my first visit (although I reserved online). The service was excellent! Very professional office. No improvements needed.

valerie L. 
Rating:
5.0

Everything went really well, from the reservation check in to the pick up - the staff was very helpful - the vehicle ran great and the drop off/check out was quite smooth!!

KATHERINE T. 
Rating:
5.0

i'm truly very satisfied with the service

ALONZA G. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL B. 
Rating:
3.0

Nobody was outside to give back the truck key as originally stated but it was no big deal to go back inside.

Coleen C. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Staff members are AWESOME helping to hook up the trailer for us!

Lauren N. 
Rating:
5.0

Extremely Helpful !!!!

Monica I. 
Rating:
5.0

fast and great service

MALISHA R. 
Rating:
5.0

Customer did not leave a comment.

Adja H. 
Rating:
2.0

The back of the truck was dirty no one cleaned it. Filled with charcoal dropping. The stirring was off. Truck need an alignment. The side view mirror won't adjust. I really want my money back. Thank God I made it to my destination without having an accident. This place has gone down hill.

Shaurese H. 
Rating:
5.0

Customer did not leave a comment.

DIANNE KERRY V. 
Rating:
5.0

I was very impressed by the woman who helped me she was very friendly and helpful and organized. She suggested several things but not pushy. All went well. Very happy. 5 stars

Emil B. 
Rating:
5.0

the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.

larkhiea s.  |  First Impressions 
Rating:
5.0

Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!

brenda t.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ian J.  |  Overall Experience 
Rating:
1.0

All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.

Kayla T.  |  Overall Experience 
Rating:
5.0

When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I’ve had my belongings in storage, the staff members I’ve interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

andrew N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria D.  |  Overall Experience 
Rating:
5.0

Yes I would recommend a friend to use uhaul storage!!

JAMES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony M.  |  Overall Experience 
Rating:
5.0

The owner is the best ! He make sure he take his time and work with everyone

TUWINA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELINE P.  |  Overall Experience 
Rating:
5.0

Mr Ralph was very nice pleasant and very helpful.

towanda h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. I highly recommend them.

Albert C.  |  Overall Experience 
Rating:
5.0

Outstanding service.

Maxine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald D.  |  Overall Experience 
Rating:
5.0

The staff was very friendly especially Ralph

ERICA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD M.  |  Overall Experience 
Rating:
5.0

The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now

Connie J.  |  First Impressions 
Rating:
2.0

My merchandise was sold in error

Sharon manning m.  |  Overall Experience 
Rating:
3.0

The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.

marcy k.  |  Overall Experience 
Rating:
5.0

The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful

Cynthia L.  |  First Impressions 
Rating:
1.0

U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free

Keith T.  |  First Impressions 
Rating:
4.0

L

Natasha S.  |  Overall Experience 
Rating:
5.0

Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!

Romain K H.  |  Overall Experience 
Rating:
1.0

I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.

brittney r.  |  Overall Experience 
Rating:
1.0

You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

CHARLES B.  |  First Impressions 
Rating:
4.0

Manager at this location is awesome!!!!

Tylon D.  |  Overall Experience 
Rating:
1.0

My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

Sharon W.  |  Overall Experience 
Rating:
1.0

Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

Niral P.  |  Overall Experience 
Rating:
5.0

Very kind gentlemen at this location and professional

tenika n.  |  First Impressions 
Rating:
4.0

I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

Shala F.  |  Overall Experience 
Rating:
4.0

There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

jewel j.  |  Overall Experience 
Rating:
5.0

This Location is ALWAYS top shelf. I could not be happier

JOSEPH V.  |  Overall Experience 
Rating:
5.0

Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

Francine J.  |  Overall Experience 
Rating:
5.0

THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

tressie c.  |  First Impressions 
Rating:
4.0

Staff friendly and very helpful.

Stacy H.  |  First Impressions 
Rating:
5.0

If I could of continued to work I would have kept my space could not afford to pay for the unit

ERIC C.  |  Overall Experience 
Rating:
4.0

None

Shala F.  |  First Impressions 
Rating:
5.0

Great customer service

Chanika N.  |  First Impressions 
Rating:
5.0

Been coming to this facilities for years.Overall friendly.

LESLEY C.  |  Overall Experience 
Rating:
5.0

Very good experience.

Roderick H.  |  Overall Experience 
Rating:
5.0

None

JANE M.  |  First Impressions 
Rating:
5.0

I really like the people and their services

CHARLES B.  |  Overall Experience 
Rating:
5.0

They Were Very Nice

Kisha H.  |  First Impressions 
Rating:
5.0

Good

sharae g.  |  Overall Experience 
Rating:
5.0

Great service, value, commitment

Shawn F.  |  Overall Experience 
Rating:
1.0

This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

Renee G.  |  Overall Experience 
Rating:
5.0

Everthing was great. No problems

NAJAH W.  |  First Impressions 
Rating:
5.0

very satisfied with your service

Yulin W.  |  Overall Experience 
Rating:
5.0

You guys are great keep up the great work

Allura B B.  |  Overall Experience 
Rating:
5.0

Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Sabrina w.  |  Overall Experience 
Rating:
5.0

Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.

Danielle T.  |  Overall Experience 
Rating:
1.0

Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.

Claire B.  |  Overall Experience 
Rating:
1.0

That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,

ANN T.  |  Overall Experience 
Rating:
4.0

The manager Ralph was very customer friendly and supportive!

APRIL H.  |  Overall Experience 
Rating:
3.0

Very long lines every time ive been in there

denise f.  |  Overall Experience 
Rating:
4.0

I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Staff professional,very helpful and courteous.

constaince w.  |  Overall Experience 
Rating:
3.0

Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.

Chantelle W.  |  Overall Experience 
Rating:
3.0

Need more people staffed, the wait is too long to get to a representative.

makeba m.  |  Overall Experience 
Rating:
4.0

Thanks

CHARLOTTE K.  |  Overall Experience 
Rating:
5.0

Excellent Service

GRETA W.  |  Overall Experience 
Rating:
2.0

I was never at the facility so those questions really don’t apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.

Frank B.  |  Overall Experience 
Rating:
2.0

Some of the people working there were very rude

alicia l.  |  Overall Experience 
Rating:
5.0

I've never had to use storage before for my first time there was a great experience great customer service and a clean facility

Brennan K.  |  Overall Experience 
No reviews have been submitted for this location.

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