Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top notch location kudos to the boss man Ralph and his amazing staff.
tiffany s
|
Overall Experience
Rating:
1.0
Check-in experience was very unprofessional. While I was being checked in, the woman was on a personal call, cussing, and seemed to be very combative with everything I inquired about regarding insurance coverage for the rental. Very disappointed.
ALEXANDER H
Rating:
5.0
Customer did not leave a comment.
ZENA T
Rating:
5.0
Staff was friendly and helpful. Make the experience smooth and quick
HANNAH S
Rating:
4.0
The finder on the car transport was demolished.
The only other issue was when we went to drive the car up on the car transport it shoot up off the hitch. Apparently it didn’t get locked down properly. No damage was done but it could have turned out really bad.
ROBBERT K
Rating:
5.0
Customer did not leave a comment.
matthew j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew T
Rating:
3.0
After 4 years of storage you charged me a whole lot of money.
GREGORY G
|
Overall Experience
Rating:
5.0
Nothing
MONIQUE K
Rating:
5.0
Equipment had damage to the fender.
ROBBERT K
Rating:
5.0
Customer did not leave a comment.
LATINIKA B
Rating:
5.0
i hope in the future that customer service is more professional, but i can say that they did help me out with my own mistake on my reservation so that made up for everything that happen and it was busy.
QUENTARIO K
Rating:
1.0
The truck had non functioning head lights and could NOT be driven at night. I had to take a taxi home and again another in the morning to retrieve the truck and drive it back to Baltimore. I should really get a discount AND you should have a word with the maintenance manager at the location.
PHILIPPE D
Rating:
4.0
When I went the first day to get truck they were all gone , so I made reservation for the next day and everything went well.
ANDRE A
Rating:
5.0
Great Job
RODNEY G
Rating:
5.0
Customer did not leave a comment.
Tywanda T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DON L
Rating:
5.0
Non
BERNARD S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
1.0
My storage was infested with rats / that damaged and chewed thru my clothing and electronics
I reported to staff nuffn was done in that matter
onya b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Floyd B
Rating:
5.0
I Am coming back soon guys.
ATTA O
|
First Impressions
Rating:
4.0
Because of great service I would say keep doing what you're doing. And thanks for all your help.
ETHEL H
Rating:
2.0
When I arrived to pick up the truck, I was instructed to wander through the lot to find my assigned vehicle. I couldn’t find it so I went i side to ask for help and was told the truck wasn’t there. It was at another location about 6 blocks away. When the young man helping me offered to bring it back for me, he was told by the older man at the counter that he wasn’t allowed to assist me and that I had to go get it myself. So, I called my husband to come back to the store and drive me to another location. Had I been told the truck wasn’t there beforehand it wouldn’t have been an issue, but between the rude way the older man responded and having to get my husband to come back after leaving, it was overall poor customer service. Once I did find the truck at an unstaffed storage facility, the cargo area was covered in dirt and had to be cleaned out before it was used and the cab had stale muffins tucked in the door.
TIFFANY S
Rating:
1.0
Worst U-Haul experience. It took nearly 3 hours to pickup a trailer for a local same-day return. Staff were clueless and said numerous times the trailer was not available when there were 4 identical trailers on the lot. They couldn’t look up anything or answer any questions without a manager, who was on site but outside smoking. Finally got a trailer and the tail lights were broken, so started the process over again.
seth h
Rating:
5.0
Twice the truck said air needed in tires, but they took care of it right away. Will go back when needed
TEDDY G
Rating:
5.0
Ralph was very helpful.
Anita M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRESTON H
Rating:
4.0
Customer did not leave a comment.
PATRICK M
Rating:
4.0
Customer did not leave a comment.
Taresa M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAKISHA C
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
Customer did not leave a comment.
ERIC G
Rating:
3.0
My box was 3/4 days later than I was given. I had help on the first day that it was supposed too come. Non after. Wasn’t happy
Helen B
Rating:
5.0
Customer did not leave a comment.
PATRICK C
Rating:
4.0
Customer did not leave a comment.
MILTON S
|
Overall Experience
Rating:
4.0
I held my storage for two three-years when I left I went to the office and let them know I was leaving and now I'm being told that I owe them money for the storage and I'm no longer there...??? 🙃
GREGORY O
|
Overall Experience
Rating:
5.0
N/A
Shatia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIESHA S
Rating:
3.0
Customer did not leave a comment.
TODD G
Rating:
5.0
Exceptional managerial staff
PAUL M
Rating:
5.0
Wish I could’ve gotten the lady name that helped me with my return because I would definitely mention her name here. She was very polite, knowledgeable and helpful.
Tarshia B
|
First Impressions
Rating:
1.0
I reserved a 5x8 trailer online to pick up some furniture and, when I arrived, they hooked up the trailer and told me that the right turn signal wasn't working. The guy stated that, based on his tester, the issue was my car, so my only other option was to rent a truck. I didn't have any flexibility in my time line, so I said I'd rent a truck. Only they said they didn't have any trucks, and I'd have to rent a van. And, because they lease the vans, I had no choice but to pay the "optional" insurance. My rental went from $25 for the trailer to over $125 because I had to pay for gas, extra insurance, and mileage. Not to mention that the whole ordeal took well over an hour because the guy who did the van rental didn't know how to use the system. And, to top it all off, I took my truck to the mechanic to get the electrical fixed and he said it worked fine. So I spent over $100 unnecessarily. I filed a complaint and was told that they'd have to reply within three days and it's been a week.
CASSANDRA S
Rating:
5.0
Always need your service when moving a relative back and forth to college. All positive feedback from me, except maybe need another sales rep on the register.
JEAN G
Rating:
5.0
Customer did not leave a comment.
ABRAM B
Rating:
5.0
Customer did not leave a comment.
ROBIN J
Rating:
4.0
We were late for picking up equipment. I should have been proactive and called to let them know. The location actually booked another reservation for the same equipment. The other party had not shown up to pick up equipment so we were ableto get the trailer we wanted. I feel they could have called me.
CHRISTOPHER F
Rating:
5.0
Customer did not leave a comment.
PAUL M
Rating:
5.0
Customer did not leave a comment.
Tywanda T
|
First Impressions
Rating:
4.0
The people there were very nice. Unfortunately they told me they did not have the dolly that I had reserved. Meanwhile, I had gone out of my way to choose that location to pick up a truck because the CSR I spoke to on the phone previously had told me this was the only way to guarantee that the moving blankets and dollies I had reserved online would be available.
CHRISTOPHER R
Rating:
5.0
Customer did not leave a comment.
WILLIAM M
Rating:
5.0
Ralph is the man!
Mic drop
KEVIN S
Rating:
2.0
I was forced to use Uhauls insurance in place of my insurance which I have used several times. Most recently in March.
I was charged for more mileage than I traveled.
I was charged for 4 gallons of gas and the van was delivered with the same amount of gas as picked up.
Will never use this location again.
Will probably never use U-Haul again.
I also had to sit and wait for someone to come inside to wait on me. I waited for over 10 minutes. A man was stacking the boxes but did not get anyone to help me at the counter. Nor did he address me. If I had not taken an uber, I would have left.
JASMINE G
Rating:
5.0
Customer did not leave a comment.
ANNETTE L
Rating:
5.0
Customer did not leave a comment.
Janel N
Rating:
3.0
Customer did not leave a comment.
Jinny K
Rating:
5.0
First class experience and customer service
DONALD R
Rating:
5.0
Customer did not leave a comment.
SHEILA M
Rating:
5.0
Quick and easy.
MARY C
Rating:
5.0
Customer did not leave a comment.
BRESTON H
Rating:
5.0
Customer did not leave a comment.
Schmeca L
Rating:
5.0
The people was extremely nice.. I will use that u-haul again..
alfreda s
|
Overall Experience
Rating:
2.0
El servicio es malo y no respentan al cliente nadie de los trabajadores ni el jefe
JOSE M
Rating:
5.0
Customer did not leave a comment.
ROSALIND P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOHN S
Rating:
2.0
Clean the trucks. First truck was infested with roaches. They gave me a 2nd one and due to time I needed to go when I got to the location. And pulled the door open I smelled piss. BAD... had to clean truck before using it
TINA B
Rating:
5.0
Brakes are squealing pretty bad on the truck.
QUENTIN F
Rating:
4.0
Customer did not leave a comment.
HENRY G
Rating:
5.0
Customer did not leave a comment.
Jackie Z
Rating:
5.0
Nothing. Keep up the good work.
DONALD S
Rating:
5.0
It was a great experience. Great communication , the drivers the containers perfectly and pick up was smooth and easy. Very helpful staff .
Barbara R
Rating:
5.0
Customer did not leave a comment.
DEBRA R
Rating:
4.0
Customer did not leave a comment.
TYRIA C
Rating:
3.0
They need to have more people at the counter to help with customers. We had a 9am reservation but waited almost 45 minutes before we were helped because there was only one person checking in and checking out customers.
EDWARD H
Rating:
4.0
The air conditioning was not functioning. It was a hot day. Otherwise the truck was fine, very clean.
JEANNE M
Rating:
1.0
Horrible . Had to get 3 different vehicles becausr one had tire pressure light the next one had no gas and tire pressure light the last one was a newer vehicle that had a full tank . The staff was really rude and not helpful at all . I would not recommend this place to anyone
MARISSA A
Rating:
4.0
Staff was awesome very helpful
GEORGE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jodie w
|
Overall Experience
Rating:
1.0
I hate that place
SYLVIA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOUGLAS M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DONTE W
Rating:
4.0
Make sure all previous damage on cargo vans are documented.
Have large print paper invoice I can barely read the information.
MONICA E
Rating:
5.0
Customer did not leave a comment.
BRENDA C
Rating:
5.0
Customer did not leave a comment.
CHARLES T
Rating:
5.0
Customer did not leave a comment.
BRESTON H
Rating:
3.0
The pickup location was not staffed well. The lady working was great, she was just by herself and it was very busy. Took a while to get the truck
JAMES A
Rating:
5.0
Customer did not leave a comment.
patrice l
|
Overall Experience
Rating:
3.0
Rřŕè
AMY O
Rating:
2.0
Cost is to high & to many steps
Valisha R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN W
|
First Impressions
Rating:
5.0
The only recommendation I have is more trailer with the ramp makes it easier on the older adults that rent the trailers but it was our first time using the trailers and it went very and was definitely cost effective. This new adventure allows me to pick up additional work and keep my cost lower. The staff and Manager were very supportive and polite and making sure we were comfortable and prepared for this change of rental. Thank you Mr. Ralph.
VALERIE H
Rating:
3.0
Greetings U-Haul Team Member,
I respectfully submit the following information regarding my U-Haul container rental. First, I received my U-Haul container on Sunday, June 1, 2025, and the delivery driver was courteous and helpful. Secondly, I received a dirty container full of rodent droppings that required me to sweep. The flooring had a new brown- paper covering and four unopened packs of covering. Third, I used U-Haul containers in the past, and they were not dirty or full of rodent droppings. In addition, I accepted the container and cleaned it to the best of my ability due to the limited time I had to load it, given my strict travel plans.
Lastly, I am highly satisfied with the delivery driver's service, but I am highly dissatisfied with the condition of the container. What is the U-Haul inspection and cleaning protocol for containers before customer delivery?
Respectfully,
Jacquetta McCoy
(770) 371-9972
Jacquetta M
Rating:
4.0
Customer did not leave a comment.
DANEESHA T
Rating:
5.0
Customer did not leave a comment.
Latarsha H
|
Overall Experience
Rating:
5.0
It will be nice if the audio system of these trucks are equipped with bluetooth as no one carries adapters for the audio jack.
JULIAN A
Rating:
5.0
The van was clean but a side mirror was damaged prior to our pick up and a repair had not been made. This was no fault of the pick up location but should had been fixed before re- rental.
FELIX F
Rating:
5.0
The women inside was very nice and helpful!
SHANNA L
|
First Impressions
Rating:
5.0
Customer service was excelent but the truck i thought was raggerdy. The sterring was off . It was clean but i think you need a new truck.
YVONNE L
Rating:
3.0
Customer did not leave a comment.
JOHN S
Rating:
4.0
Customer did not leave a comment.
JEFFREY B
Rating:
1.0
Waited over an hour to drop off a trailer, the overstaffed location was incompetent in many ways. I ended up parking and disconnecting the trailer myself and leaving.
CHRIS O
Rating:
4.0
Furniture pads were supposed to be with truck, were not in truck at reciept. Was told an employee would bring them to the truck, waited 15min, went back to door to find all pads sitting outside main door. Self loaded.
Jarod D
Rating:
3.0
i had to call multiple times to have them check in the trailer. they did after 24hours.
NAEEM A
Rating:
5.0
No change needed
JOHN G
Rating:
5.0
Customer did not leave a comment.
IESHA J
|
First Impressions
Rating:
2.0
Wait times need serious improvement. Waited just under 90min to pick up a trailer. Returning trailer wasn't much better.
KENNETH G
Rating:
5.0
Customer did not leave a comment.
MARIA L
Rating:
5.0
I would suggest that especially at the end of the month when you know you will be extra busy have more employees to help and separate storage customers from vehicle customers . My pick up time was 8:30am I was there at 8:15 and was standing in line until almost 11am.
Michael W
Rating:
5.0
Una persona de los empleados que hable español
ALBERTO M
Rating:
5.0
I had a great experience renting the trailer from U-Haul. The reservation process was easy and straightforward, and the trailer was clean, well-maintained, and ready for pickup on time. Hook-up and return were quick, and the staff was friendly and helpful throughout. The trailer handled well on the road and made my trip much easier. Highly recommend for anyone needing a reliable rental option!
KYM W
Rating:
5.0
Mr. Ralph Williams and the staff were pleasant, concerned, and extremely helpful. I will go to this location for the next move.
JEREMY K
Rating:
1.0
Customer did not leave a comment.
TAMLA B
Rating:
5.0
All the workers there are very helpful and friendly!
MIGUEL V
Rating:
5.0
Very helpful but wish the gate access hours were a little later for us who
Jamaal G
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
TASHANA C
Rating:
5.0
Customer did not leave a comment.
ALLISON S
Rating:
5.0
Customer did not leave a comment.
Cynthia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLARISSA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRAYAN D
Rating:
5.0
Everything was good I have no complaints about anything
MAJOR R
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
|
First Impressions
Rating:
4.0
We had several persons handling our U-Boxes and they were all very Friendly & Helpful
BILL C
Rating:
4.0
Customer did not leave a comment.
GARY H
Rating:
5.0
Customer did not leave a comment.
Joseph E
Rating:
4.0
Customer did not leave a comment.
Kevon W
Rating:
2.0
They made a mistake on the starting mileage (30 miles over what they stated) and charged me for gas even though I filled the tank to a level that was higher than what I started with. I filed a dispute and still haven't received any response from the manager regarding a refund.
RASA G
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
4.0
Customer did not leave a comment.
James D
|
Overall Experience
Rating:
1.0
Do your job for starters. Completely messed up res starting with no key code. No drop off location and Talking others customers that were behind me in line first. Then disregarding my concerns.
SCOTT D
Rating:
5.0
Customer did not leave a comment.
TEONDA N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT R
|
First Impressions
Rating:
5.0
If I could change anything I would make the larger doors accessibile 24 hours. Some customers may work hours that does not allow them to make it between 7-7. Sometimes customers with larger items that does not fit through smaller doors may require help and the help is only available after hours. All in all it’s always an excellent experience at this location 2929 Washington blvd. Just maybe that one service can be added.
JERTIERA A
|
Overall Experience
Rating:
5.0
I must have used this storage unit and truck rental for more than 20 years. They stay busy because they do great work.
Ademola E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shannetta J
|
Overall Experience
Rating:
5.0
Thank you so very much
CAMILLE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIM M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SADE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dazia m
|
Overall Experience
Rating:
1.0
This place has a bunch of rude ignorant employees and managers . Not very helpful at all . Not accommodating at all. Overall not a pleasant experience and I will not return to this location for any of my future moving needs and I’ll make sure none of my friends and family go to this location either . Yall need help.
Jasmine S
|
Overall Experience
Rating:
1.0
My move out date was the 10th NOT the 14th. They also charged me for dried up mud that was already in the U haul when I got it. The items in my unit were also infested with mice. There was no food in there or trash whatsoever.
CHARLES B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHARISSE C
|
Overall Experience
Rating:
1.0
My unit was infested with mice, and the odor of mildew was overbearing. I had to throw away a great deal of my belongings because of the rodents and mildew/mold smell in all my fabrics. My sofa which is not even a year old ruined. That was a $1700 sectional. Countless clothes had to thrown away. When I obtained this horrific storage unit I spoken to at the time nice women about my situation. I was being illegally evicted. Me and my kids were legit homeless. I lost my job, I lost everything. Then to open my unit to what I did, and having to get rid of so many of my belongings was just utter heartbreak. I don’t have money to replace these things. Almost all of my son’s clothes had to be thrown away. The mice made a nest in them and the babies died. So now my baby is unfortunately out of clothes. We have no sofa or coats towels blankets etc. And what makes this whole ordeal even worse is the staff. I have NEVER in my LIFE experienced such poor customer service ever. On move out day the women behind the counter had music on way too loud, then did not even acknowledge me. When I asked my question she did not even respond. How does a place like that stay in business treating people so poorly? The site manager at this location is a very nice gentleman, and the one or two interactions I had with him he was kind and helpful. He just has an awful staff. I will never recommend this place to even my worse enemy. Horrible horrible horrible.
Heather H
|
Overall Experience
Rating:
2.0
Didn’t appreciate the mystery phone call about who had things stored in my unit or if I was the only one with a key. Ultimately it was a rouse to cover up the fact that they made a mistake on the rental contract and had no idea what unit they had rented to me.
GARRETT R
|
Overall Experience
Rating:
1.0
They have mice or rats real bad messed up some of my things
TSCHANTREA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DELORES S
|
Overall Experience
Rating:
5.0
Mr. Ralph and Derrick were tremendously helpful and made my experience easy and worry free
Cierra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANITA B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
HAROLD S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mikalia F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SHARISSE C
|
First Impressions
Rating:
1.0
Thought I should have received some type of money back because I did not stay the whole time in the storage I don't expect to have got it all back but at least some kind o e money back
Jason W
|
Overall Experience
Rating:
4.0
Owner and manager very supportive, understanding and professional I hVe been using this location for a very long time
VALERIE H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NAKETA B
|
First Impressions
Rating:
3.0
Unfortunately the units were dark. Did not have good light source in the unit they looked like small caves. The price for the unit I had was not very budget friendly. I got a promo on move in for using a Uhaul vehicle. The site was convenient but not budget friendly. The late fee and number of red overlocks i saw on the day i moved out was very telling.
REGINA T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ALMA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nadine w
|
First Impressions
Rating:
3.0
No lighting was my only issue.
Carolyn c
|
Overall Experience
Rating:
4.0
The space is convient but not for long term as they have no elevators. I'm handicapped so I had to ask for a first floor space. They were able to accommodate me which was great. Not having rolls up doors was a hassle but I was able to get stuff in the door.
REGINA T
|
First Impressions
Rating:
3.0
I think there should be an elevator or ramps for upper levels stairs made the process more difficult
Mary C
|
Online Move In
Rating:
1.0
I still haven’t received my deposit to this day that I was own from rented the U-Haul truck, it’s been over a month.
shanita b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremiah M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicecer P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTOINETTE P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN D
|
Overall Experience
Rating:
1.0
Because my stuff got stolen
CRYSTAL S
|
Overall Experience
Rating:
5.0
Service was great, everyone was super friendly. Big shout-out to the staff at this U-Haul location!
Hope C
|
First Impressions
Rating:
5.0
Carey and Ralph were very helpful.
SEAN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SEAN G
|
First Impressions
Rating:
5.0
Mr. Ralph Williams -- the store's owner since 1999 -- helped me throughout my move-in. He was courteous, prompt, and professional, especially since he juggled multiple requests from multiple customers at the same time as our interaction. I highly recommend this location.
JACOB S
|
First Impressions
Rating:
5.0
Everyone was super helpful, we laughed and I got what I needed. I love it here!
Nate W
|
First Impressions
Rating:
5.0
Mr. Ralph was awesome and very helpful.
CHONITA B
|
Overall Experience
Rating:
4.0
The only issue I have is which it did not apply to me if you have large or heavy Furniture I recommended that you stay on a lower level floor and not the 2nd floor because of no elevator but overall good service and I was pleased. Thank you!
gertrude v
|
Overall Experience
Rating:
5.0
Mr. Ralph. And Michelle go over and beyond to make sure that their customers are exceptionally happy. That will definitely keep me coming back, knowing that I get to see they’re friendly faces each and every day.
JUDY G
|
Overall Experience
Rating:
5.0
Manager and staff very helpful! Deeply appreciated.
JAMES M
|
Overall Experience
Rating:
5.0
They where really good
victoria p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELLAMONT G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mathosette H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REGINALD W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yulimar C
|
First Impressions
Rating:
5.0
Very convenient with storage and uhaul in one
Shauntee M
|
First Impressions
Rating:
5.0
Manager, Mr Williams, and staff were very helpful.
JAMES M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharonda C
|
Overall Experience
Rating:
5.0
Many thanks to the storage manager on duty the morning of 1/30. My house has been destroyed in a fire a couple hours prior. She worked hard to get me a van and a space to store my remaining household goods.
MICHEAL J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYKISHA S
|
First Impressions
Rating:
5.0
Very nice and clean place the staff was AMAZING
TAVON T
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Juanita H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TEXAS H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kenneth P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
samuel j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
INDIA B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHIANNE M
|
Overall Experience
Rating:
1.0
Is there any core as far as the attitude from the young lady who told me I could not store food in the bed itself I've done this before with U-Haul and all of a sudden I get slapped in the face like oh I want to take this individual like a poor punk I don't appreciate the attitude that she gave me and tell me what I can and what I can do when I'm paying even though I got a free month it's still a shame how the system works
George S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
leonardo h
|
Online Move In
Rating:
5.0
Ralph has been a wonderful manager… so kind and patient. Very knowledgeable and seems like an excellent leader. We were customers of the storage units for 30 or so years.
VIRGINIA S
|
Overall Experience
Rating:
5.0
I always come here to rent trucks for every one,never had no problems I love this one.
PAULETTE C
|
Overall Experience
Rating:
1.0
Won’t comment I just got a lawyer to handle this.
Natosha C
|
First Impressions
Rating:
5.0
The staff at UHaul at compassionate, conscientious, considerate 💯💯💯 great staff
Kevin-Kjohn D
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Paloma H
|
Overall Experience
Rating:
5.0
Mr.Williams was so professional, caring about my needs and his kindness is rare in the customer service field.When I first applied he convinced me to get a Storage with his location rather than another company I had reservations with.Because I was renting a truck already.I have over 20 years in Upper Retail Management Experience this day its rare to meet someone that nice, caring, and kind as Mr.Williams.
JAMES J
|
Overall Experience
Rating:
5.0
Keep doing what you are doing and Mr. Ralph Williams was wonderful.
Best Regards,
William Leon Lockhart
WILLIAM L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denisa P
|
Online Move In
Rating:
1.0
It was a nice experience until the chains on the 6x12 trailer started dragging on the ground while moving from Fort Worth Texas to Baltimore Maryland, got to Tennessee then a roadside assistant was able to tag all together. I rented this trailer because there is no truck that can accommodate 4 passengers. Above all, it was a nice experience. UHUAL, please 🙏🏽 it’s very possible to build a 4 seater truck. Consider those with kids without an option of leaving 1 or 2 kids behind while everyone else get into the truck and there is no AC at the back of the truck. If you are providing DI
gift e
|
Overall Experience
Rating:
1.0
I tried to reserve a truck online and added the storage unit to the order. I did not have the option to select a location for the storage unit and it automatically went to the location. I called asking for a refund and to reserve the correct location and have not received one yet. I looked online and it said that I already moved into the storage unit when I had purchased it the same day.
Paloma H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
|
Overall Experience
Rating:
4.0
While I did the early check in to obtain a free lock online by providing a selfie and my drivers license, I was told that I would need to buy a lock when I arrived to the storage facility in person. I also had to change the type of unit I had, because I did not know ahead of time that I would have to go upstairs (without use of an elevator) with furniture. When I upgraded the unit, I did not know how much it would cost. There was no 8x10 unit. There was either 8x8 or 8x12 unit. There was a mouse trap in the storage unit. The staff asked if I was sure I wanted to remove it, since there could be an infestation in the unit due to food. I did not pack any food with my stuff. I needed the space for my stuff, and the unit itself after the fact was $154. There were a lot of markings on the walls of the unit. For the amount of money charged per month, I would think that it would be a nicer storage unit. The staff was really friendly and helpful, though.
Nicole A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
michelle j
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
skylar s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edward G
|
Overall Experience
Rating:
1.0
Why was my dresser used as a delivery unit for a rat??? Or mouse ?? .. we pulled my dresser out an found a nursery of pink mice delivered in my Brandnew dresser, for which the dresser had to be disposed of , some of my clothing had to be disposed of because it was used as a restroom , boxes was filled with mice drooping , an my possession smell like pure SH*T … an because of that reason ! My new home has a strange Oder due to thee amount of mice dropping that is in my possessions, this is unacceptable, please contact me about this Matter asap! I’m super angry of this ! Because all of my possessions smell like mice Droppings , an when I put my things into your storage unit , my possessions wasn’t damaged at all !
Nate W
|
Overall Experience
Rating:
5.0
Ralph, you & staff were great!
Thank you
SANDRA M
|
Overall Experience
Rating:
4.0
I asked if my payment could be prorated and refunded to me I was told this could not be done and I would like to know why. I paid a full month June 23 and moved out June 26. If the unit is rented after the 26 to someone else then your being paid twice for the same unit which is not legal. I was told that that wasn't done at that facility. Please explain this to me. Thank you
Angela D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
siri m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stefano F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kiana g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shawn s
|
Overall Experience
Rating:
5.0
Well maintained facility and good staff
Michael W
|
Overall Experience
Rating:
5.0
Mr. Williams and his staff provided excellent customer service care. Professional, polite, and accommendating.
KIM M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
andrew N
|
Overall Experience
Rating:
3.0
Have to get rid of the mice
Yasmease M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANITA B
|
Online Move In
Rating:
1.0
Alot of my things was wett and spotted
James M
|
Overall Experience
Rating:
5.0
Staff very friendly and helpful.
CASSANDRA M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
mya j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shawn s
|
First Impressions
Rating:
5.0
Thank you Mr Ralph and staff for taking care of me and my belongings.
ella d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shellzz P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY O
|
First Impressions
Rating:
5.0
Michelle was extremely professional, and her customer service was excellent!
phillip s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sayyida t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VINCENT H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shirelle J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
teresa j
|
First Impressions
Rating:
5.0
I was very satisfied with amount of space provided for price paid. It was easy to store my items that led to easy and quick removal.
Dorothy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DEVERA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shardae w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Octavia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy M
|
Overall Experience
Rating:
5.0
I was very satisfied with the service received and staff was very friendly, helpful and polite.
Dorothy T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kiarra M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TONDELAYO B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
valerie m
|
First Impressions
Rating:
1.0
This place is infested with rats. I trusted my items to you all and now I have to get rid of thousands of dollars worth of items. I have to get someone to steri-clean my home and the items that I maybe able to keep. I will never use uhaul again. As a matter of fact I am report this site to the health department. Rat excrements are a biohazard.
Keoka H
|
Overall Experience
Rating:
5.0
The representatives were very helpful and patient while moving my dads things after his sudden death
Tanya L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donta F
|
First Impressions
Rating:
4.0
The hours are 24 hours which is perfect!
Teresa D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marian K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evon D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anton E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kiesha Y
|
Overall Experience
Rating:
5.0
Danielle was super nice.
Cynthia F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NASHAE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Salam A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLOTTE S
|
Overall Experience
Rating:
1.0
I had to throw away almost my entire 8X12 unit( an apartment’s worth) of things because I came to put some things in and there were mice and roaches in my unit. I was VERY disappointed seeing this.
Danielle A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRUCE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROSLIND Q
|
First Impressions
Rating:
5.0
Iam happy 😊
GREGORY G
|
First Impressions
Rating:
5.0
No problem and no complaint for 12 years
RAYNER H
|
Overall Experience
Rating:
5.0
The staff was excellent, and my agent even walked me to my unit to make sure everything was straight with the unit
zachary t
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Clarence M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Tynesha A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gussie C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aisha A
|
Overall Experience
Rating:
3.0
There were mice in the storage unit. These mice bit through several of my packages which I kept in the unit for only 2 weeks.
Jeremy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Malyah M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BREN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CIERRA T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bannister K
|
Overall Experience
Rating:
5.0
Ralph does an amazing job! Very happy with the service here! Would definitely use this location in the future!
CASIE L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Octavia T
|
First Impressions
Rating:
5.0
Staff at U-Haul very perfessional and helpful
Kevin-Kjohn D
|
First Impressions
Rating:
5.0
Amazing Customer service
JAMES J
|
First Impressions
Rating:
3.0
The storage unit had holes in the wall and mice droppings that l clean up l have requested for an invoice of payment and as of 2/ 17 / 22 l still have not gotten one l received a email stating that payment was due and l have already paid in full back in January and discontinued the service of the unit .l have spoke to several people about this situation.l am hopefully that it will be resolved soon.
Rene B
|
Overall Experience
Rating:
5.0
Great staff, very helpful and knowledgeable!!!
JOHN K
|
First Impressions
Rating:
2.0
I want to provide a shout-out to the employees at this U-Haul, as I always had exemplary customer service experiences, but with that being said, it does not change my experience with this storage facility. Firstly, there was a miscommunication about which storage unit was mine, and the person who gave me my unit gave be a unit which did not match the unit I was assigned in the computer. This led to future confusion and stress as I had paid my rent, but there was a lock on my unit door. I had to wait for 30-40 minutes for this issue to be resolved, and it caused me to not be able to access my unit that day. Additionally, there was a significant rodent problem within the unit that I had due to there being 2 mouse-sized holes which led to the units on either side of my unit. There was mouse poop crusted on top of my boxes, there was a significant amount of poop which was in each corner of the unit (where the holes to the other units were) and my kitchen box which had pots and pans in it was filled with at least 4 oz of mouse droppings and my belongings had been significantly damaged by the rodents chewing up my belongings and pooping on them. I had followed all directives to not store food, drink, perfume, hygiene items, scented candles, or cleaning supplies in my storage unit, and yet the mice still were in the unit. The woman who I had checked out of the unit with was incredibly kind and swept out the unit and cleaned the droppings up so that I would not have to, again, speaking to the customer service provided. But, based on the damages and miscommunication, I would never use this U-Haul facility again.
Rebecca B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa B
|
Overall Experience
Rating:
4.0
I was not able to make pymt so you auction off what else I say and it was expensive now iam left with a high bill that I can pay. my friends now would need a cheaper storage.still in pandemic not to much money and people are sick
towanda h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
|
Overall Experience
Rating:
5.0
The Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️
Dara P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DASELESS M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAYTON S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dana m
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Renee S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
frank r
|
Overall Experience
Rating:
2.0
Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minute
Michael O
|
First Impressions
Rating:
5.0
It was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments 😍
Aisha N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frank r
|
First Impressions
Rating:
5.0
Doug and the crew are very nice
Danielle D
|
First Impressions
Rating:
5.0
The truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for moving
Calvin T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela N
|
Overall Experience
Rating:
4.0
Ralph has always been excellent to work with, and although I'm happy not to pay a uHaul bill every month I'm sad I won't be working with Ralph anymore.
TEHRAN G
|
Overall Experience
Rating:
4.0
I think the lights should be checked often there were a lot of times I went in there and it stayed dark
LONA J
|
Overall Experience
Rating:
3.0
Rat eat my thing
JANE M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DENNIS F
|
First Impressions
Rating:
3.0
There was a slight delay on Friday July 30 due to a loss of computers and a back up delay for customers. Uhaul also changed the lock on my storage unit causing a delay when attempting to leave.
craig l
|
Overall Experience
Rating:
5.0
So sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.
ELVADA A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SONIA L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
maurice b
|
First Impressions
Rating:
5.0
The manager was excellent, no complaints about his performance. His name is MR. Ralph.
Joseph W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Willie T
|
Overall Experience
Rating:
2.0
There was rat poop all over my storage locker when I went to check on my stuff. Moved everything out immediately. Everything was dark and smelly. Staff was nice and had no problems with hours, just would not store stuff here again.
claire m
|
Overall Experience
Rating:
3.0
Need to install a lift for the second floor.
Andres O
|
First Impressions
Rating:
1.0
Not good
No clear instructions
Zaka A
|
Overall Experience
Rating:
5.0
Nice guy thanks you
TIDANE B
|
Overall Experience
Rating:
4.0
The only thing I don’t like are the mice and rats
LONA J
|
First Impressions
Rating:
5.0
Mr. Ralph is very professional and courteous.
ELIZABETH L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID G
|
First Impressions
Rating:
3.0
It was mice crap on 50 percent of my things my sons Christmas toys were ruined because of that and we had no food in our unit so where did the mice come from the gentlemen who work in the office supply was nice and professional great customer service
jasmine l
|
Overall Experience
Rating:
5.0
the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.
larkhiea s
|
First Impressions
Rating:
5.0
Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!
brenda t
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Ian J
|
Overall Experience
Rating:
1.0
All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my
Children's belongings were ruined and I'm very disappointed.
Kayla T
|
Overall Experience
Rating:
5.0
When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I’ve had my belongings in storage, the staff members I’ve interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.
andrew N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria D
|
Overall Experience
Rating:
5.0
Yes I would recommend a friend to use uhaul storage!!
JAMES W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ebony M
|
Overall Experience
Rating:
5.0
The owner is the best ! He make sure he take his time and work with everyone
TUWINA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELINE P
|
Overall Experience
Rating:
5.0
Mr Ralph was very nice pleasant and very helpful.
towanda h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard S
|
Overall Experience
Rating:
5.0
It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. I highly recommend them.
Albert C
|
Overall Experience
Rating:
5.0
Outstanding service.
Maxine A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Iiesha W
|
Overall Experience
Rating:
5.0
The staff was very friendly especially Ralph
ERICA B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONALD M
|
Overall Experience
Rating:
5.0
The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now
Connie J
|
First Impressions
Rating:
2.0
My merchandise was sold in error
Sharon m
|
Overall Experience
Rating:
3.0
The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.
marcy k
|
Overall Experience
Rating:
5.0
The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful
Cynthia L
|
First Impressions
Rating:
1.0
U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free
Keith T
|
First Impressions
Rating:
4.0
L
Natasha S
|
Overall Experience
Rating:
5.0
Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!
Romain K
|
Overall Experience
Rating:
1.0
I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.
brittney r
|
Overall Experience
Rating:
1.0
You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!
CHARLES B
|
First Impressions
Rating:
4.0
Manager at this location is awesome!!!!
Tylon D
|
Overall Experience
Rating:
1.0
My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING
Sharon W
|
Overall Experience
Rating:
1.0
Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.
Niral P
|
Overall Experience
Rating:
5.0
Very kind gentlemen at this location and professional
tenika n
|
First Impressions
Rating:
4.0
I am a little upset by the prices for storage and late fees. The website is not easy to navigate.
Shala F
|
Overall Experience
Rating:
4.0
There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage
jewel j
|
Overall Experience
Rating:
5.0
This Location is ALWAYS top shelf. I could not be happier
JOSEPH V
|
Overall Experience
Rating:
5.0
Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.
Francine J
|
Overall Experience
Rating:
5.0
THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.
tressie c
|
First Impressions
Rating:
4.0
Staff friendly and very helpful.
Stacy H
|
First Impressions
Rating:
5.0
If I could of continued to work I would have kept my space could not afford to pay for the unit
ERIC C
|
Overall Experience
Rating:
4.0
None
Shala F
|
First Impressions
Rating:
5.0
Great customer service
Chanika N
|
First Impressions
Rating:
5.0
Been coming to this facilities for years.Overall friendly.
LESLEY C
|
Overall Experience
Rating:
5.0
Very good experience.
Roderick H
|
Overall Experience
Rating:
5.0
None
JANE M
|
First Impressions
Rating:
5.0
I really like the people and their services
CHARLES B
|
Overall Experience
Rating:
5.0
They Were Very Nice
Kisha H
|
First Impressions
Rating:
5.0
Good
sharae g
|
Overall Experience
Rating:
5.0
Great service, value, commitment
Shawn F
|
Overall Experience
Rating:
1.0
This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.
Renee G
|
Overall Experience
Rating:
5.0
Everthing was great. No problems
NAJAH W
|
First Impressions
Rating:
5.0
very satisfied with your service
Yulin W
|
Overall Experience
Rating:
5.0
You guys are great keep up the great work
Allura B
|
Overall Experience
Rating:
5.0
Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn
Sabrina w
|
Overall Experience
Rating:
5.0
Everything was on time.
Everyone was professional and truly helped make my move as smooth as possible.
Danielle T
|
Overall Experience
Rating:
1.0
Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.
Claire B
|
Overall Experience
Rating:
1.0
That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,
ANN T
|
Overall Experience
Rating:
4.0
The manager Ralph was very customer friendly and supportive!
APRIL H
|
Overall Experience
Rating:
3.0
Very long lines every time ive been in there
denise f
|
Overall Experience
Rating:
4.0
I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.
Elizabeth R
|
Overall Experience
Rating:
5.0
Staff professional,very helpful and courteous.
constaince w
|
Overall Experience
Rating:
3.0
Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.
Chantelle W
|
Overall Experience
Rating:
3.0
Need more people staffed, the wait is too long to get to a representative.
makeba m
|
Overall Experience
Rating:
4.0
Thanks
CHARLOTTE K
|
Overall Experience
Rating:
5.0
Excellent Service
GRETA W
|
Overall Experience
Rating:
2.0
I was never at the facility so those questions really don’t apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.
Frank B
|
Overall Experience
Rating:
2.0
Some of the people working there were very rude
alicia l
|
Overall Experience
Rating:
5.0
I've never had to use storage before for my first time there was a great experience great customer service and a clean facility
