Waited over an hour to return equipment then once all returned and I went to leave I find out they charged me an extra day without advising me because they then logged me as being back in late even though I was well before the time it was due back. Done with uHaul!!Linnea W.
Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Baltimore, MD 21230
(Near Caton Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Diane M.
Your worker Mr Ishmael nearly made me RECK my car by not tightening, and securing trailer. Just barely pass UHAUL down the street the trailer came off my car nearly causing an accident. Went back to UHAUL where it was confirmed by a picture cashier/clerk took of my car just before I left the lot. The lever was "NOT" screwed down by your worker Mr. Ishmael.Michael C.
Don't hijack customers into buying your insurance. It isn't needed by most of us, but you give no warning that proof of insurance is needed. So, we end up buying yours because it would be difficult to find proof at the moment of rental. This aspect of the rental really angered us!Ethel B.
Customer did not leave a comment.SUSAN G.
my tour with you sucked! i went to get my stuff 2 times and was unable to not for nothing i did. i asked to be contacted when locks (i paid $15x 2 ea from your store that no one could open) to be removed but no one did until it was time to pay a month later. the lock was removed 2 days after i was there i could have been got my stuff if i knew. went to get my stuff again elevators down so i didnt get my stuff for another month. when i wanted to talk to the lady in charge she refuse to see me, i paid for 2 more month. no one told me when the locks was removed or when the elevators was down .i still had to pay for the uhaul trucks and labor out of my each time i was continuing trying to call them the entire time. your our reps was unable to get a response also. from where i stand your company owe me $400 back for 2 months of storage. i did put in a complaint during this period for what good that did. oh yea, then you put a lean on my property while i was in the store trying to get answers.Kenneth C.
GIVE MARVIN A RAISE !!!! GIVE THEM ALL A RAISE! SO HELPFULAmanda T.
Customer did not leave a comment.Judy D.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Donta F. | First Impressions
Customer did not leave a comment.Aniruddha S.
Improve the customer serviceSilvia C.
Customer did not leave a comment.John R.
Customer did not leave a comment.Christopher L.
I had a good experiencemelivno S.
Customer did not leave a comment.Tyrone A.
I think the UHaul associates should double check over the gas in the vehicles before the customer has to check them out. I received a vehicle that stated I had at least a quarter tank of gas and it had 13 miles before empty once I checked it out. Stopping for gas immediately was an inconvenience but not the end of the world. Other than that I enjoy the location.Delico H.
Customer did not leave a comment.Thomas R.
Best place in BaltimoreShmayah M.
The hours are 24 hours which is perfect!Teresa D. | First Impressions
Customer did not leave a comment.Marian K. | Overall Experience
Customer Service and equipment was wonderful! From my experience, there was nothing that needed improvement. Again, thank you!!Ruby T.
Customer did not leave a comment.Mark F.
Customer service was on point and my move seamless.Shane H.
Nothing! Excellent professional service! Yard staff made my checkout smooth and without any hiccups.Tony R.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Stacia D.
Customer did not leave a comment.MANUEL P.
Customer did not leave a comment.Barbara S.
Customer did not leave a comment.Nancy D.
Customer did not leave a comment.Evon D. | First Impressions
Customer did not leave a comment.Charmaine H.
Better customer service the lady at the front desk was rudeStephen M.
I have been to this U-Haul about 4 times this year and have been satisfied with the performance of the personnel and equipment.JUAN G.
Customer did not leave a comment.dachea f. | Overall Experience
Customer did not leave a comment.Azariah K.
Customer did not leave a comment.Pradeep reddy A.
Customer did not leave a comment.CHERYL M.
Nothing. Everything was great!! I received the best customer service from the young lady who checked me in. And I didn't let her being a STEELERS fan affect this survey rating (lol). The store is clean, bright, and well stocked. I was very pleased with my Uhaul experience.TRACEY T.
Truck was old and the driver door didn't close correctly; but compared to other U-Haul trucks that I've had in the past, it was in great shape!Cheryl J.
Get new management, poor customer servicesarah F.
Staffing was very helpful please to work with and rental place very well maintainedCarl J.
Customer did not leave a comment.Rita O.
Customer did not leave a comment.Bisa L.
Customer did not leave a comment.Melanie S.
Customer did not leave a comment.Latisha W.
Customer did not leave a comment.Kiesha Y. | Overall Experience
Customer did not leave a comment.Frank H.
The staff was professional and super nicekierra P.
The engine light was on before I took the truck and I asked why it was acting that way with the noises and the guy told me don't worry about it everything would be okay and I had a lot of problems on the road it was jerking all the way and back way and it was speeding up on its own the oil light went on zero and started to make a noise and then jerk really hard I thought I was getting ready to crash on 95 and was still charged form a lot of miles and everything else very disappointedLauren P.
Customer did not leave a comment.LATONYA L.
Impressed with the quick paperless drop off. The person who helped me was quick to detach the trailer and explained that I would receive a confirmation email in one minute. Could not believe the ease of this part of the process.Todd M.
Only thing i hated that the ac didnt workClarence B.
Customer did not leave a comment.TREINA R.
Customer service was excellent.Todd G.
Customer did not leave a comment.Justin O.
Danielle was super nice.Cynthia F. | First Impressions
Customer did not leave a comment.Tim Y.
Customer did not leave a comment.kimberly M.
GREAT EXPERIENCE!!!David D.
Customer did not leave a comment.NASHAE J. | First Impressions
Customer did not leave a comment.Salam A. | Overall Experience
Customer did not leave a comment.Martin C.
Overall I had a very good experience, but the man who did the intake was very unfriendly. We haver rented from Uhaul a number of times in the past year and will again and the staff is always great, but this one individual was an exception.David W.
This was by far my worst experience picking up a Uhaul. My reservation was changed to a new location in a questionable area. While trying to get the car there was police activity and we were approached by a person. The truck was not available and we were routed to a new location 30 minutes from home through bad areas where we saw a hot and run. Customer service was difficult to access.Andrew R.
Customer did not leave a comment.Meredith M.
Customer did not leave a comment.Johante W.
Customer did not leave a comment.Crystal W.
Don't take soooooo long!ciara W.
The cargo area was covered in oil. It was a huge safety issue and caused a significant delay in my move since it took two hours to clean the oil. Even after a cleaning, it remained slippery. I had to sacrifice sheets and blankets in order to protect my belongings and those helping with the move.Michael S.
Not charge extra to strap down my car to the car carrier.mike B.
Customer did not leave a comment.ERNESTINE F.
Pleasant staff. Easy transaction / Took me a little while to register my license photos Software was faster than mecornelia M.
All the employees were efficient and helpful. The truck was awful!!!! The seats were broken, the visor was hanging by only one end obscuring the drivers view, the arm rest was missing, etc etc. The back gate was extremely hard to open and I got 4 miles to the gallon of gas. Is this typical mileage for a 10' truck? The employees were apologetic, but that should not be their job. They should be proud of their rental units.KIN W.
The gentleman who worked there was very nice but all I did was hand him my keys. I was not there when he checked the vehicle. I was charged an extra $22 for gas which I shouldn't have been because I filled the gas exactly to where it was supposed to be. But since I did not do a self-check-in return on my phone I don't have a pictureGary S.
Customer did not leave a comment.Felix R.
Customer did not leave a comment.LATINADENISE W.
The dealer was very busy at pickup, but still courteous. They were excellent when I returned the equipment. My biggest aggravation was with the national organization who changed my pickup location twice including the morning of schedule. That was frustrating.Elliot A.
Customer did not leave a comment.ANTHONY H. | Overall Experience
I did have an issue with the previous drop off place on Russell Av. which is where I was supposed to drop off the truck originally. When I got there around 6pm, I was told I could not park there because they are actually renting the Uhaul parking space to spectators of the football game who are willing to pay to have their car parked next to stadium. They said they sent emails to customers, which I did not receive. I was told to drop off the truck at Haul Washington Blvd, which is 15 mn or more away, especially because of the game traffic.Alexandra V.
Customer did not leave a comment.Ashley D.
Needs more employees to fill in gapsTheresa A.
Customer did not leave a comment.Gerald D.
Customer did not leave a comment.Richard D.
Great work from Mr. Williams and his staff. Super service. Would return anytime.William A.
Customer did not leave a comment.Wendy D.
Gas tank was incorrectly recorded at pickup. I didn't notice it. I drove it 8 miles for a total of 25 minutes of engine time. I put one gallon of gas in the tank. I was charged for 4 gallons of gas. In my opinion UHaul stole that money from me. That is poor business.Michael S.
Staff was very courteous, professional and courteous. Customer service was excellent.RAUL C.
Customer did not leave a comment.Tenise B.
Customer did not leave a comment.CHARLOTTE S. | Overall Experience
Customer did not leave a comment.Tony C.
The three employees working there yesterday on 8/4 were exceptional. Friendly, informative, I wish I got their names. They were exceptional employees who clearly love their jobs. They helped make a stressful situation of renting a 20 foot truck and emptying the Uhaul storage unit an easy and pleasant experience. If there is a way you can look up who was working at 2929 Washington Blvd in Baltimore yesterday and pass this on please tell them thank you.Anne C.
I had to throw away almost my entire 8X12 unit( an apartment’s worth) of things because I came to put some things in and there were mice and roaches in my unit. I was VERY disappointed seeing this.Danielle A. | Overall Experience
I had to return after hours. There is a discrepancy with my distance traveled. The site told me I would be contacted but this has not been dealt with.Colleen M.
Customer did not leave a comment.KENDALL S.
Discrepancies in communication surrounding the permit for the boxes caused my delivery to be late.Danika G.
Customer did not leave a comment.Donnella J.
Customer did not leave a comment.Robert R.
Pay more attention when billing so people aren't overcharged by accident.Cristy W.
Customer did not leave a comment.Robyn B.
Pulled the truck up and the gentleman did not say much at all as if he thought I knew his process of inspecting the truck prior to allowing me to leave. Heres a suggestion... "Good Afternoon sir, I will be inspecting your vehicle. It may be a few minutes and we will get you out of here". It's called communicating for gods sake.GEORGE P.
Customer did not leave a comment.ROYCE W.
I was charged for 6 gallons of gas and only traveled 10 miles. I returned the vehicle and the gas was exactly where it was when I picked the vehicle up. I spoke with a representative who said they would refund the gas and the charge fuel charge. It has been a month and I was never refunded the money. I do not recommend because they will steal your money.Katrina B.
Truck worked great for us. I will say it is a little slow getting up to highway speed so might not be ideal for long moves. We had a short trip though so it wasn't really an issue for us.Stephen K.
The associate that helped us was excellent. She was a beautiful spirit inside and out and made pick up and drop off seamless.Sherese M.
This was the second location we had to visit to get a trailer. The first one had the trailer that we picked up the night before but a lost air due to a screw in the tire. They found another trailer not far away but it delayed our move 3.5 hours. This location was very busy as it was the end of the month but having a good attitude and being nice pays off as the employees responded and were kind and helpful.Shawn L.
Customer did not leave a comment.BRUCE G. | First Impressions
Everything went very smoothly. The representative who helped me went above and beyond. I had reserved the wrong size truck. She was able to switch me to the size truck I needed. I was not able to return the truck at the designated time, but when I called to ask for additional time, the second representative was able to assist me as welll. Overall, I received great customer service.Brenda H.
Customer did not leave a comment.Shannon B.
Customer did not leave a comment.Terrell Y.
The front desk staff was very helpful, an polite .RICKY M.
I WANT AN EXPLANATION ON WHY I WAS OVER DRAWN MY ACCOUNT TO 246.68 ?SHAR'BRAE B. | First Impressions
Customer did not leave a comment.ROSLIND Q. | First Impressions
Iam happy 😊GREGORY G. | First Impressions
No problem and no complaint for 12 yearsRAYNER H. | Overall Experience
The staff was excellent, and my agent even walked me to my unit to make sure everything was straight with the unitzachary t. | First Impressions
Customer did not leave a comment.Clarence M. | Overall Experience
Customer did not leave a comment.Tynesha A. | First Impressions
Customer did not leave a comment.Gussie C. | Overall Experience
Customer did not leave a comment.Aisha A. | Overall Experience
There were mice in the storage unit. These mice bit through several of my packages which I kept in the unit for only 2 weeks.Jeremy S. | Overall Experience
Customer did not leave a comment.Malyah M. | Overall Experience
Customer did not leave a comment.BREN C. | First Impressions
Customer did not leave a comment.CIERRA T. | Overall Experience
Customer did not leave a comment.Bannister K. | Overall Experience
Ralph does an amazing job! Very happy with the service here! Would definitely use this location in the future!CASIE L. | Overall Experience
Customer did not leave a comment.Octavia T. | First Impressions
Staff at U-Haul very perfessional and helpfulKevin-Kjohn D. | First Impressions
Amazing Customer serviceJAMES J. | First Impressions
The storage unit had holes in the wall and mice droppings that l clean up l have requested for an invoice of payment and as of 2/ 17 / 22 l still have not gotten one l received a email stating that payment was due and l have already paid in full back in January and discontinued the service of the unit .l have spoke to several people about this situation.l am hopefully that it will be resolved soon.Rene B. | Overall Experience
Great staff, very helpful and knowledgeable!!!JOHN K. | First Impressions
I want to provide a shout-out to the employees at this U-Haul, as I always had exemplary customer service experiences, but with that being said, it does not change my experience with this storage facility. Firstly, there was a miscommunication about which storage unit was mine, and the person who gave me my unit gave be a unit which did not match the unit I was assigned in the computer. This led to future confusion and stress as I had paid my rent, but there was a lock on my unit door. I had to wait for 30-40 minutes for this issue to be resolved, and it caused me to not be able to access my unit that day. Additionally, there was a significant rodent problem within the unit that I had due to there being 2 mouse-sized holes which led to the units on either side of my unit. There was mouse poop crusted on top of my boxes, there was a significant amount of poop which was in each corner of the unit (where the holes to the other units were) and my kitchen box which had pots and pans in it was filled with at least 4 oz of mouse droppings and my belongings had been significantly damaged by the rodents chewing up my belongings and pooping on them. I had followed all directives to not store food, drink, perfume, hygiene items, scented candles, or cleaning supplies in my storage unit, and yet the mice still were in the unit. The woman who I had checked out of the unit with was incredibly kind and swept out the unit and cleaned the droppings up so that I would not have to, again, speaking to the customer service provided. But, based on the damages and miscommunication, I would never use this U-Haul facility again.Rebecca B. | Overall Experience
Customer did not leave a comment.ANGELA M. | First Impressions
Customer did not leave a comment.Lisa B. | Overall Experience
I was not able to make pymt so you auction off what else I say and it was expensive now iam left with a high bill that I can pay. my friends now would need a cheaper storage.still in pandemic not to much money and people are sicktowanda h. | Overall Experience
Customer did not leave a comment.JOSEPH S. | Overall Experience
The Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️Dara P. | Overall Experience
Customer did not leave a comment.DASELESS M. | First Impressions
Customer did not leave a comment.PAYTON S. | First Impressions
Customer did not leave a comment.Steven K. | First Impressions
Customer did not leave a comment.dana m c. | First Impressions
Customer did not leave a comment.Renee S. | Overall Experience
Customer did not leave a comment.frank r. | Overall Experience
Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minuteMichael O. | First Impressions
It was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments 😍Aisha N. | Overall Experience
Customer did not leave a comment.frank r. | First Impressions
Doug and the crew are very niceDanielle D. | First Impressions
The truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for movingCalvin T. | Overall Experience
Customer did not leave a comment.Angela N. | Overall Experience
Ralph has always been excellent to work with, and although I'm happy not to pay a uHaul bill every month I'm sad I won't be working with Ralph anymore.TEHRAN G. | Overall Experience
I think the lights should be checked often there were a lot of times I went in there and it stayed darkLONA J. | Overall Experience
Rat eat my thingJANE M. | Overall Experience
Customer did not leave a comment.DENNIS F. | First Impressions
There was a slight delay on Friday July 30 due to a loss of computers and a back up delay for customers. Uhaul also changed the lock on my storage unit causing a delay when attempting to leave.craig l. | Overall Experience
So sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.ELVADA A. | First Impressions
Customer did not leave a comment.SONIA L. | First Impressions
Customer did not leave a comment.maurice b. | First Impressions
The manager was excellent, no complaints about his performance. His name is MR. Ralph.Joseph W. | First Impressions
Customer did not leave a comment.Willie T. | Overall Experience
There was rat poop all over my storage locker when I went to check on my stuff. Moved everything out immediately. Everything was dark and smelly. Staff was nice and had no problems with hours, just would not store stuff here again.claire m. | Overall Experience
Need to install a lift for the second floor.Andres O. | First Impressions
Not good No clear instructionsZaka A. | Overall Experience
Nice guy thanks youTIDANE B. | Overall Experience
The only thing I don’t like are the mice and ratsLONA J. | First Impressions
Mr. Ralph is very professional and courteous.ELIZABETH L. | First Impressions
Customer did not leave a comment.DAVID G. | First Impressions
It was mice crap on 50 percent of my things my sons Christmas toys were ruined because of that and we had no food in our unit so where did the mice come from the gentlemen who work in the office supply was nice and professional great customer servicejasmine l. | Overall Experience
the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.larkhiea s. | First Impressions
Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!brenda t. | Overall Experience
Customer did not leave a comment.Ian J. | Overall Experience
All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.Kayla T. | Overall Experience
When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I’ve had my belongings in storage, the staff members I’ve interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.andrew N. | First Impressions
Customer did not leave a comment.Maria D. | Overall Experience
Yes I would recommend a friend to use uhaul storage!!JAMES W. | Overall Experience
Customer did not leave a comment.Ebony M. | Overall Experience
The owner is the best ! He make sure he take his time and work with everyoneTUWINA P. | Overall Experience
Customer did not leave a comment.ANGELINE P. | Overall Experience
Mr Ralph was very nice pleasant and very helpful.towanda h. | First Impressions
Customer did not leave a comment.Richard S. | Overall Experience
It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. I highly recommend them.Albert C. | Overall Experience
Outstanding service.Maxine A. | Overall Experience
Customer did not leave a comment.Reginald D. | Overall Experience
The staff was very friendly especially RalphERICA B. | Overall Experience
Customer did not leave a comment.DONALD M. | Overall Experience
The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account nowConnie J. | First Impressions
My merchandise was sold in errorSharon manning m. | Overall Experience
The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.marcy k. | Overall Experience
The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painfulCynthia L. | First Impressions
U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was freeKeith T. | First Impressions
LNatasha S. | Overall Experience
Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!