Customer Reviews for U-Haul Moving & Storage at West Maple St

Rating:

5.0

Very please Meagan from Stoney Brook helped found trailer I need. Christin completed order over phone . All ready 3 days later pick up easy and fast. Dropped off Sunday July 13 630p 2000k 63366. store closed web said 7 pm door said 500 p. All good

Rating:

5.0

The lady that hooked up the trailer was great. Very impressed with her intelligence and ability to get me out in a timely manner

Rating:

2.0

I was told I was paying for the '85 a month storage unit and they put me in $110 a month storage unit without my knowledge. Finally, my motorized wheelchair was stolen off of you all property and no one seems to know what happened to it I am disabled and have no way of purchasing another motorized wheelchair. The wheelchair was worth over $9,000 and it just disappeared when I went back to pick it up and no one seems to know anything no cameras no nothing that's why I rate you poor

Rating:

1.0

I would not recommend that facility to anyone . The people there are very unprofessional , my unit got broken into and they weren’t bothered by it . When I called the police to do a report about my stolen property, the employees there were all nervous when the police arrive and didn’t want to talked to the officer which makes me believe they knew something about something breaking into my unit.i would not recommend that that place to anyone.

Rating:

5.0

Uhaul made my moving experience easy and quick. U offered all the supplies needed AND very affordable! TY

Rating:

5.0

Always Friendly and helpful

Rating:

4.0

My vehicle was not ready when I had it reserved. Not necessarily anything UHaul can do about that, but definitely not my fault. I had to pay my workers to sit around with nothing to do for 2 1/2 hours AFTER my reservation time. Other than that, everything went well.

Rating:

5.0

Very easy transaction, easy to rent and easy to turn back in!

Rating:

5.0

Great hours to obtain rental 7 days a week. Easy to rent u-haul and easy to return. Prices very reasonable. Would give 2 thumbs up!

Rating:

5.0

Ive used this location multiple times and always had a great experience.

Rating:

5.0

Great employees who were professional, fast and helpful! Would definitely go back and recommend to any friends, family or stranger!

Rating:

5.0

Great service…very grateful

Rating:

4.0

Better signage as we drove into the storage area instead of the drop off area initially.

Rating:

5.0

Malcom did a fantastic job!

Rating:

3.0

The tire on the 20’ van I rented was flat. Looked like there was several vans that had heavily worn tires. Vans need to be cleaned (especially the cab) and maintained better

Rating:

5.0

The staff was pleasant, professional, and helpful

Rating:

5.0

Customer service was great!!

Rating:

5.0

Thank for good customer service.

Rating:

5.0

They are always very friend and helpful with the process.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Nothing the location was good and they had good customer service as well.

Rating:

5.0

My hometown neighborhood U-Haul location. I’ve rented vans, box trucks, and trailers from this location my whole life. I’ve had a few hiccups throughout the years but mostly positive. The staff has always been helpful, any issues have arising from vehicle problems. This return was easy and the staff was helpful!

Rating:

4.0

The lack of customer restrooms in such a large facility cannot be overlooked

Rating:

5.0

Quick and efficient for a busy location

Rating:

5.0

Nothing I can think of.

Rating:

5.0

Great customer service

Rating:

4.0

There was no lock inside the unit line it said there would be. The guys at the rental area were great and helped me out.

Rating:

5.0

Kind of congested getting in and out, but staff very helpful! I have used this one before and like it… that’s why I go back to them!!

Rating:

5.0

I have rented the 5x8 trailers several times for moving. They have always been in great condition and pull well behind my midsize truck. Drop off at the distant site is always a breeze. Staff are friendly and helpful. Prices are very decent. I recommend reserving before the date to ensure they have one available and to speed up pickup.

Rating:

2.0

They gave us the wrong dolly. Was on the phone hold for hours and having to call multiple times without any response. Im just glad I got my refund....

Rating:

4.0

Staff were immensely helpful and understanding regarding our unfortunate circumstances with needing a trailer a few hours longer than expected and needing a last-minute temporary storage unit to place those items. They also understood our physical limitations and provided a ground floor storage unit. The only downside to this location is there are no customer restrooms, which is problematic when on-site for prolonged periods moving in or out.

Rating:

4.0

I did not request any extra coverage, but was charged $15 for " safe move". Lori

Rating:

5.0

Great customer service from the woman whose name I did not catch who assisted me several times with the reservation to the young man who quickly attached the trailer securely to the vehicle. Once the trailer was attached he worked with us to verify all lights worked. This team is exceptional. They were working from a makeshift location in the vehicle bays while construction was going on in their office space. Great attitudes and superb helpfulness. Thank you for a efficient and great experience.

Rating:

5.0

The staff went out of their way to help me.

Rating:

2.0

You have a charge of $29.99 for the truck. Then $1.25 per mile. Those two charges i was aware of. But then you charge license fee, and environmental fees, and charged me for 10 gallons of gas for 26 miles of total driving? A total rip off.

Rating:

4.0

The building had plumbing issues, the staff was working outside, the staff was so cool. They helped me out tremendously. We need more nice people in this world like all the of the employees working yesterday.

Rating:

3.0

I wish I would have known the Uhaul truck I rented did NOT have a ramp because if I did I would NOT have requested the utility dolly. I basically rented a piece of equipment that was useless and I could not use it.

Rating:

5.0

I’ve rented here before and they are always great.

Rating:

5.0

The technician helped me take the trailer off my car and moved it away. He told me that I would get the receipt in the email which I got. It was fast, simple and very helpful. I was impressed. If I need trailer or truck, I will come this location because I know they will take good care of me.

Rating:

5.0

The employees went above and beyond to help us when we were in a bind with a tight deadline. Exceptional customer service.

Rating:

5.0

They all was nice

Rating:

5.0

Friendly staff

Rating:

3.0

The "in town" car trailer looks old and is extremely dirty, but it worked just fine.

Rating:

1.0

The person at the counter did not take my payment, then the company charged me a late fee. This place is a ripoff. Will never use uhaul again and will let everyone know how I was treated, very poorly.

Rating:

5.0

my experience was all good

Rating:

5.0

Customer service was awesome they really went above and beyond and solved all my problems

Rating:

3.0

everything was appropriate, and the service, while friendly and professional, very slow and did things (in my opinion) unconventional. i.e. my past experiences I would just drop off equipment at drop off location, but they would have me drive to trailer area to drop off. and i.e. I had to wait almost 30 minutes because a customer hooked up his trailer and had difficulty getting out due to employees hooking up trailer without moving it to an open area. It just wasn't efficient

Rating:

5.0

No hassles what so ever. The staff was very professional and helpful.

Rating:

5.0

No issues. Agents were smooth and friendly. Very helpful, overall. Return was quick and simple. Hassle free. Thanks very much.

Rating:

3.0

I asked for 5x9. Unit mislabeled. Was only 4 foot something. No apology.

Rating:

2.0

I asked about what I was being charged for and what the money I had already paid on line was for. Was not given any clear answer for either. The woman made me feel like I didn’t deserve to know and I was bothering her and she wanted me to just leave. So I did with no clear answers to my questions.

Rating:

5.0

nothing to improve everything was great

Rating:

5.0

Great staff!

Rating:

5.0

I have rented their covered trailers several times for one-way moving 200 mi. The trailers are always in great condition and pull well. The drop-off site was close by, open on Sundays, and highly recommended. The staff is very friendly and helpful. I reserve the day before to make sure there is a trailer available, but they have several on hand. It is also very affordable.

Rating:

5.0

Good customer service

Rating:

5.0

The ladies were very nice, friendly, and knowledgeable. They got me in and out quickly so that I could start my day. Thank you!

Rating:

5.0

They always take reall good care of Me when renting a truck at this location. Great service and very friendly employees. Thank you, Mark Minino

Rating:

2.0

Uhaul was picked up with just below a half a tank of gas. It was marked to return with half a tank. We returned with slightly more than half a tank and was still charged almost $35 for gas. This is not the first issue with this location, but this will be the last. I will only use the Stonybrook location - they are honest and respect people.

Rating:

5.0

Nothing, both ladies working yesterday did great and were very helpful.

Rating:

5.0

I was impressed on how easy the process is. I was treated very well there. It was a relief to be able to get my moving needs done quickly. Thank you!

Rating:

4.0

Nothing

Rating:

5.0

Great

Rating:

3.0

I went in a day early to ensure the set-up was correct. Amber and Christian were very helpful. However, the next day when i went in to leave i questioned the state of one of the trailer wheels and the set up. The drop hitch was not dropped far enough. It caused issues on the road and it detained us a half a day. Sat on a curve for three hours. The tire on the trailer had to be repaired and the other tires were each 15 pounds over inflated per the two truck driver. A bad experience. He also commented on the poor set up. Some kind of credit would be nice. A long drive .

Rating:

5.0

They were very friendly and accommodating!! Will be using them again!

Rating:

5.0

This was a slick rental. in and out about 10 minutes. Truck return was simple. pull in attendant came out checked vehicle in and I was on my way. Thanks great service.

Rating:

5.0

Outstanding service across the board. Every one of my concerns were addressed in a timely fashion, and all of my needs are met ‼️ You guys went the extra mile for me and I am most appreciative- thank you Great, friendly and competent staff ‼️

Rating:

3.0

A little more customer friendly

Rating:

5.0

Everyone is helpful, informative and do not presist to up sale. One thing to improve on is showing or give better direction on location of the vehicle on the lot, I was directed the wrong way, but I later found

Rating:

5.0

Very helpful and extremely good customer service.

Rating:

3.0

Not sure what to expect. Only saw one person behind counter helping someone. Told them I was dropping off a trailer and they said go ahead and unhook it. I did and pushed it into a spot. No one came out to help or check out the trailer.

Rating:

2.0

Thus customer doesn't have thıs phone number for about a year but continues to gıve my number out as hers. Check number before rent to her

Rating:

4.0

Rented a 10 x 10 for 3 years. No damage Very little dust Well maintained facility.

Rating:

3.0

One employee was helpful with setting up my rental, another employee was training and doing a great job. A certain employee did not even acknowledge me when I approached the counter and let me stand there for 15 minutes. She was very unprofessional in appearance and customer service. I did try to contact the facility, but getting through to anyone is a nightmare as they answer and immediately put you on hold and never come on the line. Also, my name is Melanie, not Melandy and they said they changed it but did not.

Rating:

5.0

Dillon was very helpful.

Rating:

5.0

My overall experience was excellent. Very helpful staff.

Rating:

4.0

I appreciated everything about the storage facility and staff. My recommendation for anyone that may be storing nice furniture…even short term…is to get a unit that is inside. The outside unit leak too much air and dirt and debris will make its way into the unit. Not a complaint, it’s simple advice for the end user.

Rating:

5.0

The staff was great, fun, and professional. While I may not spell their names correctly, the two Dillon’s were super fun. Everyone was awesome and helped me work through some challenges with my move in to storage after a long trip bringing the furniture home. Cheers.

Rating:

5.0

The only complaint is when calling in you can never reach anybody. Or they answer and say please hold and your on hold for more than 30 minutes.

Rating:

5.0

Great, helpful, courteous customer service!

Rating:

5.0

Allyssa was very helpful, great customer service, very helpful and gave me options.

Rating:

4.0

needs lighting in all units or an outlet available - perhaps auto shut offs inside units after all when you have 10 units at once like we have had right now we only have five left but when you have 10 at once you’re paying in the same amount of money as you would for an apartment and when there’s no lighting inside the unit unit that’s very frustrating and you cannot find an outlet to reach extremely frustrating. in addition, the rent needs to be lowered. Not only that you advertise climate controlled storage and that’s BS. Every time I went into my interior storage in the summer it was 96° inside that is hot enough to ruin your items and melt your candles that’s inappropriate for what you’re charging

Rating:

1.0

Locker broken into and not climate controlled. Price went up after move in

Rating:

4.0

It’s disappointing you have to pay more for a few more hours of access

Rating:

1.0

The price has definitely gone up. Its almost to expensive to rent a 10x10 in this economy. I wouldn’t have been able to get it if the employee at the front desk didn’t give me a month free. If I had to store my possessions long-term, I definitely would’ve had to figure out a different route. customer service was great. The guys were reasonable and understanding all in all. I would rent from UHAUL again

Rating:

5.0

Ed the manager is awesome.

Rating:

4.0

Storage area hard to find and inconvenient

Rating:

5.0

Christian, Dillion and the other guys were great!

Rating:

5.0

Even though it was a rough day, beginning to end, the real team at U-Haul was very generous with their help and courtesy. I would not say the same thing about the mom and pop store in Fairbury, NE. I think it was a mower sales and mechanic shop, perhaps an auto sales place. The man that helped me there was very rude to me. However, I had a blow out less than 50 miles from loading the truck in the blazing heat on the tow dolly. Very courteous lady that helped me over the phone with corporate U-Haul. The gentleman that came to change the tire was very courteous and got us on the road quickly. While I was waiting for the mechanic to show up to change the tire I decided to call about my storage unit because I had made a reservation for a storage unit. I couldn’t get through to the store so I talked to corporate rep and he helped me out and also gave me the phone number for the storage facility manager, Edward. I ended up needing to call Edward and he politely helped me out getting everything taken care of on the business side of things concerning the storage unit. Edward was was very kind and extremely courteous to me, and I explained to him the goings on ebecause it just finally felt like a person cared. We laughed a little about it and we finally got the stuff out in storage after a 14 hour day. Thanks again Edward.

Rating:

2.0

No available storage - was given a van that was too small

Rating:

3.0

Rented a large unit, when came to the facility one wasn’t available even though I had booked one. The carts weren’t there and I couldn’t find them, when needed to haul. The gate always seemed to be open when I came to check my unit. There was always trash in front of the building.

Rating:

5.0

We had lost our home in the tornado of 4/26 in Elkhorn NE. Staff was very accommodating..

Rating:

5.0

I've been a customer of u hauls for several years.I'll always come back to the same location.I enjoy the people very friendly.They are work with you flexible I enjoy

Rating:

5.0

Yes, the employees are really, really nice there. I will always come there when I need a U-Haul my first place to go to.

Rating:

5.0

The only thing I didn’t like is that I was told I had 24 hour access well when I gave up on my truck showing up I locked all doors then when I had volunteers to help move washer and dryer I couldn’t get back into building so I had to leave my washer and dryer in van and pay another day still don’t have washer and dryer

Rating:

5.0

Staff were extremely helpful. Edward and Megan made my day. Would rec to everyone. Thank you so much

Rating:

5.0

Manager was nice and polite and help me get the storage unit I need it for my stuff and the place was well cleaned

Rating:

5.0

I'm glad you all put out the stuff so my stuff would not be ate up🤣🤣

Rating:

5.0

The staff could not have been more helpful!! They were amazing and I had a complicated situation!! So recommending to everyone!!!

Rating:

5.0

They made my storage conveniently close to the door to unload my stuff considering how cold and snowy it was when moved.

Rating:

5.0

All good things at this location.

Rating:

5.0

Evan was great help during my move which is always a tough time. Very competent and helpful.

Rating:

5.0

I've been dealing with this U-haul company for many, many years. They have never disappointed me. And I will only do business at this location. Because they're very convenient and they're courteous. Always treated me fair.

Rating:

5.0

The customer service was awesome

Rating:

5.0

Great experience! The guy who handles the storage units was very professional and helpful! Thank you for a great experience!

Rating:

5.0

Management and customer service were great and personable.

Rating:

5.0

The staff at uhaul was very friendly and help me when every I needed I would rent from this location 90 th and maple

Rating:

1.0

This was a poor experience. I should’ve look at unit before storing item.Spider are all over this location. The air conditioner wasn’t working. No fan being provided Maple street storage units should rent for $50. I always rent UHAUL trucks . I WOULD NEVER RENT STORAGE AT MAPLE LOCATION.

Rating:

3.0

Everything was ok, except, the a/c was not working and I worried about some things in storage. Also, as I moved in and out, the motion sensor lights kept going out and I had to walk down the hall waving my arms to light them up again. It was inconvenient as I was trying to move things around in my unit which was already dimly lit

Rating:

5.0

The lady was really nice to me

Rating:

5.0

Everyone was nice and helpful.

Rating:

5.0

Staff was very informative, accommodating. 89th Maple, Omaha, NE always my go location.

Rating:

1.0

I moved out of the unit in February and they refused to document it and kept me in the system as a current renter. They did this for almost 6 months before I found out. This fraudulent behavior has resulted in my account going negative to the tune of almost $800 and U-Haul will not acknowledge the fact that one or more of their employees has either made a huge mistake or is running some kind of scam where he/she is benefiting from such fraudulent activity. Upon discovering that this fraudulent activity was occurring I then started investigating and found out that the unit was set for public auction on the 25th of May, 2023. By U-Haul’s own terms and policies the contract for the unit is automatically and immediately null and void after public auction occurs. Again I was billed again for another 2 months. When I discovered that someone working as a U-Haul employee was using U-Haul's brand, system, facilities and customers in a scheme for personal financial gains I was bewildered, shocked and exponentially angered to the point of ending the lives of everyone in the facility, but upon further thought and consideration I chose to keep the peace. Even though I am a highly trained and decorated killer, I try to keep those talents and abilities away from the civilian world and only use them on missions and deployments. I would highly recommend that someone at U-Haul figure out a way to shut this employee ring of bandits down and I mean yesterday.

Rating:

5.0

Prices seem high for the area.

Rating:

5.0

Good manager

Rating:

4.0

A map showing where in the facility my unit would approximately be would have been very helpful.

Rating:

1.0

2nd floor rooms with access ONLY by stairs???? That is ridiculous. I've never been to a single storage facility that didn't have elevators... until U-Haul. And now I know it's normal with them. They are the only storage place I would spread the word not to use. Further, your policy that storage and truck reservations are NOT REALLY RESERVATIONS.. is absurd. I was told "if anyone walks to the counter before you we will give away your reserved unit". Which is exactly what happened when I drove into town and showed up with my truck and movers being paid by the hour. The facility I reserved had NO space. So I was forced to go 5 miles away and then carry all of my furniture up stairs to my unit. A truly awful experience. Your trucks are great. That is ALL U-Haul does well.

Rating:

5.0

All questions were answered. I was very satisfied. Would come back.

Rating:

5.0

All of the staff have gone far above and beyond to help individual customers with individual needs. Those who have mobility issues are treated with dignity, and if situations crop up they are quick to find ready solutions. An enthusiastic and helpful team of people.

Rating:

1.0

I had my storage broken into twice. I cancelled my storage and yet got billed or it and messed up my credit. The staff isn’t listen at all to my concerns. It was a horrible experience

Rating:

5.0

Man who helped me was very good & explained it well.

Rating:

1.0

I paid faithfully until my health started failing (9 months later) I was in the hospital fighting for my life and what happened they auctioned my ONLY BELONGINGS.. I lost everything and still recovering in a shelter.

Rating:

4.0

Had frequent issues with electronic gate to get in. No one answered on call button or came to help

Rating:

1.0

I originally moved in on 7/26/22. The entire process took an hour and a half, from the time I arrived with my truck to the point where we actually had the unit and could begin unloading. The staff were completely incompetent, I was passed around like a hot potato until I finally got to someone who seemed to know what they were doing. Once we -finally- got the unit and opened the garage door, we saw at least 15 roaches scatter into the walls. When I brought this up originally to the staff they told me that pest control would be out within the week. Fast forward to Thursday, August 18th - I arrive at the unit to pick up some of my things. There are roaches absolutely everywhere - on my things, on the floor. I'm not thrilled, but I take my things and go as I was in a rush. I called on Friday the 19th to report the roaches and to pay my bill for the unit and then discover that not only can they not find me in the system, but they've rented my unit out to someone else! Eventually, after two hour long phone calls on 8/19 and 8/22, they found "my" unit (wrong unit number, my stuff is not there), and it was listed as being rented by my Dad, who lives in Chicago, and had nothing to do with the rental whatsoever. I had to physically walk to the storage building, open my unit, and show them that I was in the unit that I said I was. I told them about the roaches again, and was told -again- that pest control would be out within the week, which I can only assume at this point is a bald-faced lie. I was given a month of "free rent," but I plan to leave a very public review unless the bug situation is resolved permanently. I have spent a total of 3 hours out of my life trying to deal with U-Haul's incompetence, and now will have to spend countless more cleaning and re-packing my things because they are probably infested with roaches. I am disappointed and upset, to say the least. I rented this unit in the first place because I'm disabled and needed a place to put my things after escaping an abusive ex. Moving and a legal separation are already difficult enough, this storage unit fiasco is absolutely the last thing that I need to deal with. Shame on you, U-Haul.

Rating:

5.0

Staff were very helpful and understanding and courteous actual rental date was 8.17. 2022

Rating:

4.0

I'd definitely recommend this storage place to others

Rating:

5.0

A bit too high on rates

Rating:

4.0

Oil leaked into my unit from the unit next to mine. I appreciate you putting down some stuff to soak it up. A couple of dead mice, but nothing major. Very convenient.

Rating:

3.0

The unit was full of mouse droppings and we had to request another unit. the manager did however seem concerned and did he best to find another mouse free unit

Rating:

5.0

All was good for the past 9 years but if I rent again a storage unit I would go somewhere with an elevator. Those steps are horrible.

Rating:

5.0

Meets all expectations. Thank you!

Rating:

2.0

the move in experience was frustrating. I had to go back and forth from the unit to the office 3 times before I could access the unit. I was not given proper information about the unit and the staff seemed unwilling to assist and one member treated me as if I were stupid.

Rating:

5.0

Love these guys, great vibes. Well done

Rating:

5.0

I really appreciate you working with me times was hard

Rating:

1.0

We asked for help from the staff & they left and never came to help us . Also we found 3 rats in our unit . But before that The facility was very nice & clean until the incident

Rating:

4.0

No after hours access. Staff very, very friendly. But, hard to get ahold of someone at the store over the phone.

Rating:

5.0

Hello everything was good except one thing. The old lady promised us a low level storage and that never happened. We had to end up going upstairs to a different storage unit. I dont understand why you would be promised a downstairs and then you end up upstairs.

Rating:

1.0

I purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn’t have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I’m routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying “there is an emergency with your storage unit, please contact us right away at 402-932-0440.” The number was incorrect. It’s is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn’t access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.

Rating:

5.0

The guys were quick with the paperwork to get you on your way!

Rating:

5.0

I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.

Rating:

1.0

My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.

Rating:

5.0

Both locations in Las Vegas and Omaha Nebraska where the best

Rating:

1.0

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rating:

5.0

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Rating:

5.0

Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.

Rating:

2.0

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Rating:

5.0

Thanks

Rating:

4.0

My storage unit had accumulated sand along a north wall, somwhow under the wall?

Rating:

1.0

This place is terrible

Rating:

5.0

Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!

Rating:

5.0

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Rating:

5.0

They were understanding of my needs and very accommodating.

Rating:

4.0

4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.

Rating:

5.0

Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.

Rating:

3.0

Almost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.

Rating:

1.0

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

Rating:

5.0

keep up the great work thank you

Rating:

5.0

Thankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .

Rating:

5.0

I came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.

Rating:

2.0

price for storage is ridiculous.

Rating:

3.0

You said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactory

Rating:

5.0

I had no problems what-so-ever, however it was a bit pricey.

Rating:

5.0

Friendly and excellent service. Thankyou

Rating:

5.0

I have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.

Rating:

5.0

Very helpful staff

Rating:

3.0

The email I was sent about access hours and the actual access hours at the facility was wrong.

Rating:

5.0

Everyone was courteous and helpful. Thank you!

Rating:

5.0

Would not recommend you haul because your prices are too high that's all

Rating:

5.0

The staff was friendly and helpful. They went out of their way to find the right unit for me.

Rating:

5.0

My only complaint is that I showed up one day at about 6:45 p.m., and the access was already locked. It should've been open until 7. The staff let me in, but I did have to drive up to the store and then back down to the storage area before I could get into my unit. But otherwise, the process went smoothly and we got a unit with a really convenient location.

Rating:

5.0

From the moment I rented the trailer ( from the man, I wish I knew his name, he was awesome ) to Yolanda who help cancel my storage unit the entire process was stress free. I appreciate GREAT service. Kudoos to all.

Rating:

5.0

Great experience 😊

Rating:

5.0

VERY HELPFUL STAFF

Rating:

2.0

The unit I had was dirty. It was not swept out. My mattress protector is ruined. It felt like the climate control wasnt working. Something needs to be put over units so people cant climb over in case.

Rating:

5.0

The staff was a class act I wish more business would be like them

Rating:

5.0

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Rating:

5.0

Dale at 90/Maple is the best!!

Rating:

5.0

Everything was clean and secure

Rating:

4.0

To expensive

Rating:

3.0

Grounds around door had broken glass the entire time I rented.

Rating:

4.0

The business was very organized, clean and the employees very helpful.

Rating:

5.0

Everybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .

Rating:

5.0

The staff: excellent, providing friendly, helpful, courteous service, and answering questions with positive and thorough response. An older, well-experienced staff person: exemplary; like a friend!

Rating:

5.0

I strongly recommend this facility.

Rating:

5.0

Matt was always interested in helping me and responded immediately to the few problem I had with corporate billing for my storage spaces.

Rating:

5.0

Thanks for being understanding

Rating:

3.0

Received misinformation about policies from employees and manager about selling items from rented storage rooms.

Rating:

5.0

Friendly, fast, convient.

Rating:

5.0

A Great experience, thanks guys.

Rating:

5.0

great job and excellent people skills thank you

Rating:

5.0

Thank you for the excellent service.

Rating:

5.0

great service!

Rating:

5.0

Will use UHAUL over and over again when needed. Very friendly staffs and they keep the facility very clean.

Rating:

5.0

The staff performed their help in an expeditious way to renew my upcoming 1 year lease.

Rating:

5.0

The staff was knowledgeable and professional. No complaints.

Rating:

5.0

Everyone is very helpful at this location. It helps to know what you need prior to arrival. It makes the process smoother.

Rating:

5.0

great

Rating:

3.0

The staff did not seem trained and did not communicate well with each other. There seemed to be a lot of confusion on what units were available and how to use the computer system.

Rating:

5.0

Thanks!

Rating:

4.0

None

Rating:

4.0

The staff was not familiar with how to deal with a Pod delivery, mainly with how to clear it on the computers. Every other part of the move was well-done. The staff in the facility were courteous.