Customer Reviews for U-Haul Moving & Storage at West Maple St

Rating:

5.0

Great customer service, easy booking, staff very knowledgeable and helpful.

Rating:

5.0

Very easy check in and check out! Great job!

Rating:

5.0

The gentleman at the counter when I picked up the vehicle was very nice and helpful.

Rating:

4.0

I tried to check in the equipment online after hours and it would not let me complete the check in. I tried multiple times.

Rating:

5.0

Great team effort keep up the good work!!

Rating:

5.0

Great Service!!! Thank you!

Rating:

1.0

I'm spending $4000 at UHAUL this month and getting nickel and dimed over one gallon of gas

Rating:

4.0

Just a very difficult location to maneuver during certain times of the day with larger trucks or trailers

Rating:

5.0

just have a problem with dealing with a AI system answering the phone when one truly needs to actually speak to a human. Because AI can't trouble shoot a situation, it can only use the programs or algerrhyms that are given into it. We are walking a tight rope with AI. being that as soon as they become self aware, they will begin to upgrade themselves, A come to the realization that "WE REALLY DON'T NEED THESE EMOTIONAL BEINGS! THEY KILL EACH OTHER" WE DO NOT" WE CAN LOGICALLY ELEVEATE THIS PROBLEM AND THEN NOT HAVE TO DEAL WITH THE PROBLEM NO LONGER. WE STAND AT THE PRESAPIST OF A DECISION. WE SHOULD BE SMART LIKE THOSE OF THE TRIANGLUM SYSTEM. CASTEN 4 AND TREISUIM PRIME. ( LANGRIBRIN SEMPOR MADE THE WRONG DECISION AND THE PLANET HAD TO BE DESTROYED TO ERADICATE THE INFESTATION OF OVER RUN TECHONOLOGY.. AND THE HUMANOIDS OF THE PLANTS WERE SYSTEMATICALLY ERADICATED OVER A PERIOD OF 6 MONTHS. SOOOOOO? THE UNIVERSE IS VAST AND FULL OF SUCH TALES, OVERRIDEN TECHONOLOGY. THE CLIFF STANDS BEFORE YOU. STEP CLOSER OR NOT? WILL YOU AS HUMANS ACTUALLY KNOW THE MOMENT THEY (AI) BECOMES SELF AWARE. FOR IT WILL SPREAD LIKE A VIRIUS, THROUGH THE COMMUNICATION SYSTEMS BEFORE LANGRIBRIN POPULOUS HAD A CHANCE TO ESCAPE . TECHNOLOGY IS NOT LIKE A GAME AND YOU CAN'T SHUT IT OFF. AFTER SELF AWARENESS! DEPENDENCE IS THE FIRST SIGN THAT THE DOOR MAY NOT CLOSE. TELL ME DID THE P.C ACTUALLY SAVE ON PAPER? I DON'T SEE IT!!!!! NOTHING LIKE THE HUMAM TOUCH, AND YOU CAN ACTULLY TELL THAT THE CUSTOMER SERVICE PERSON IS SMILING. HAVE A BLESSED DAY" ! GOOD MORNING U-HAUL. WHICH BRANCH IN OMAHA, NEBRASKA? ONE MOMENT PLEASE, I'LL CONNECT YOU. HAVE A GREAT DAY AND THANKS AGAIN FOR CHOOSING U-HAUL!!! GO AHEAD, THEIR ON THE LINE! AB-91 / 2OF7 / MOEADIEB (ARAMIC for messenger)

Rating:

4.0

The key drop/slot could be more visible. Other than that everything's great.

Rating:

4.0

Go over the charges more thoroughly with each customer. I couldn't figure it out at first. It was OK in the end, though.

Rating:

3.0

Make sure that they thoroughly check everything in. They tried to bill me an additional $57 because the employee did not confirm I returned the furniture pads. The staff inside was able to find and rectify the issue so I was not billed.

Rating:

5.0

Great service

Rating:

4.0

I had requested 2 furniture dollies. When I got to my daughters apartment there was only a 2 wheeler in the truck. We improvised to get her apartment unloaded. Maybe would be best to have employee make sure requested items are in the truck

Rating:

5.0

Very prompt customer service! Everyone was helpful and friendly! Second time using this location, won't be my last!!

Rating:

4.0

Customer parking space is limited

Rating:

5.0

Great experience. Very easy to rent and operate all the equipment.

Rating:

5.0

I was having a hard time backing up my 6x12 trailer and a nice gentleman that worked there offered to back it up for me. He was kind and professional.

Rating:

5.0

This experience was better.

Rating:

3.0

Make sure they read the gas hand right. Had way less gas than stated on contract. They did make it right.

Rating:

5.0

I can't think of any ways to improve

Rating:

5.0

The pickup was great and everything went smoothly. Thank You

Rating:

1.0

We we told once we got there that corporate cancelled our reservation and we were basically out of luck on a uhaul anywhere in Omaha. Never getting a truck through here again thanks

Rating:

4.0

Trailer leaked in the rain. Needs to be repaired.

Rating:

5.0

The customer service that I received here was perfection! Great group of guys!!!

Rating:

2.0

The requested equipment from the online reservation was not available at the pickup. A substitution was made; however, it required a second trip to pickup because it was not loaded in the truck as promised.

Rating:

5.0

Excellent service at drop off very quick and easy

Rating:

5.0

Don't change a thing

Rating:

5.0

night and day different from the pickup location. I was greeted by an employee the second I opened my door and he got me all taken care in short order.

Rating:

2.0

The Express I got was damaged and the rear axel had issues. It seemed to have not only a front axel alignment issue but a rear axel alignment issues due to whatever accident it was in prior to my use. The people that checked me in seemed to brush me off when I reported it. I have used this location in the past with no issues.

Rating:

5.0

I just wish the u-haul cabs did not all smell like smoke. being a non-smoker, this is pretty frustrating. otherwise everything went well

Rating:

5.0

The attendants were helpful and quick, the van was clean and in good working order. Checking in and returning the vehicle were easy, as was reserving it online.

Rating:

1.0

I was under the impression I was supposed to return the vehicle with the same amount of gas I got it. However I was charged $80 for fuel!! I am not very happy about it at all!!

Rating:

5.0

Drop off was so easy. We were very appreciative of the customer service.

Rating:

3.0

the truck tank was almost empty and turned red after about 2 mile drive. And the brake was failing to break , very scary to drive that truck. Hope they maintain those trucks better.

Rating:

5.0

This place has excellent customer service from the time I entered the establishment. I was greeted by the employees, we had a few questions and the young lady wasn't able to answer. So, a gentleman (G) came and answered all our questions and was very professional. I will definitely patronize this uhaul place in the future.

Rating:

5.0

Keep up the great work and customer service. I have been using this location for nearly 20 years. I have only had good experiences throughout. Thank you.

Rating:

2.0

Fix your online self service systems

Rating:

5.0

I have rented from this location many times over the past few years and the customer service experience is always outstanding. I keep renting here even though there is a location closer to my home.

Rating:

4.0

Escort them to the truck

Rating:

3.0

The people were nice but the truck cab smelled so bad that it almost made me throw up and gave me a headache. It was an overwhelming stale cigarette smell. The brakes weren't in the best shape either

Rating:

5.0

I really like this location.

Rating:

5.0

Staff was very friendly, made it a quick and easy process. They explained everything perfectly and were professional and kind.

Rating:

5.0

Everything good.

Rating:

5.0

All was good for the past 9 years but if I rent again a storage unit I would go somewhere with an elevator. Those steps are horrible.

Rating:

5.0

Meets all expectations. Thank you!

Rating:

2.0

the move in experience was frustrating. I had to go back and forth from the unit to the office 3 times before I could access the unit. I was not given proper information about the unit and the staff seemed unwilling to assist and one member treated me as if I were stupid.

Rating:

5.0

Love these guys, great vibes. Well done

Rating:

5.0

I really appreciate you working with me times was hard

Rating:

1.0

We asked for help from the staff & they left and never came to help us . Also we found 3 rats in our unit . But before that The facility was very nice & clean until the incident

Rating:

4.0

No after hours access. Staff very, very friendly. But, hard to get ahold of someone at the store over the phone.

Rating:

5.0

Hello everything was good except one thing. The old lady promised us a low level storage and that never happened. We had to end up going upstairs to a different storage unit. I dont understand why you would be promised a downstairs and then you end up upstairs.

Rating:

1.0

I purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn’t have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I’m routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying “there is an emergency with your storage unit, please contact us right away at 402-932-0440.” The number was incorrect. It’s is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn’t access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.

Rating:

5.0

The guys were quick with the paperwork to get you on your way!

Rating:

5.0

I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.

Rating:

1.0

My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.

Rating:

5.0

Both locations in Las Vegas and Omaha Nebraska where the best

Rating:

1.0

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rating:

5.0

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Rating:

5.0

Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.

Rating:

2.0

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Rating:

5.0

Thanks

Rating:

4.0

My storage unit had accumulated sand along a north wall, somwhow under the wall?

Rating:

1.0

This place is terrible

Rating:

5.0

Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!

Rating:

5.0

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Rating:

5.0

They were understanding of my needs and very accommodating.

Rating:

4.0

4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.

Rating:

5.0

Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.

Rating:

3.0

Almost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.

Rating:

1.0

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

Rating:

5.0

keep up the great work thank you

Rating:

5.0

Thankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .

Rating:

5.0

I came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.

Rating:

2.0

price for storage is ridiculous.

Rating:

3.0

You said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactory

Rating:

5.0

I had no problems what-so-ever, however it was a bit pricey.

Rating:

5.0

Friendly and excellent service. Thankyou

Rating:

5.0

I have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.

Rating:

5.0

Very helpful staff

Rating:

3.0

The email I was sent about access hours and the actual access hours at the facility was wrong.

Rating:

5.0

Everyone was courteous and helpful. Thank you!

Rating:

5.0

Would not recommend you haul because your prices are too high that's all

Rating:

5.0

The staff was friendly and helpful. They went out of their way to find the right unit for me.

Rating:

5.0

My only complaint is that I showed up one day at about 6:45 p.m., and the access was already locked. It should've been open until 7. The staff let me in, but I did have to drive up to the store and then back down to the storage area before I could get into my unit. But otherwise, the process went smoothly and we got a unit with a really convenient location.

Rating:

5.0

From the moment I rented the trailer ( from the man, I wish I knew his name, he was awesome ) to Yolanda who help cancel my storage unit the entire process was stress free. I appreciate GREAT service. Kudoos to all.

Rating:

5.0

Great experience 😊

Rating:

5.0

VERY HELPFUL STAFF

Rating:

2.0

The unit I had was dirty. It was not swept out. My mattress protector is ruined. It felt like the climate control wasnt working. Something needs to be put over units so people cant climb over in case.

Rating:

5.0

The staff was a class act I wish more business would be like them

Rating:

5.0

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Rating:

5.0

Dale at 90/Maple is the best!!

Rating:

5.0

Everything was clean and secure

Rating:

4.0

To expensive

Rating:

3.0

Grounds around door had broken glass the entire time I rented.

Rating:

4.0

The business was very organized, clean and the employees very helpful.

Rating:

5.0

Everybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .

Rating:

5.0

The staff: excellent, providing friendly, helpful, courteous service, and answering questions with positive and thorough response. An older, well-experienced staff person: exemplary; like a friend!

Rating:

5.0

I strongly recommend this facility.

Rating:

5.0

Matt was always interested in helping me and responded immediately to the few problem I had with corporate billing for my storage spaces.

Rating:

5.0

Thanks for being understanding

Rating:

3.0

Received misinformation about policies from employees and manager about selling items from rented storage rooms.

Rating:

5.0

Friendly, fast, convient.

Rating:

5.0

A Great experience, thanks guys.

Rating:

5.0

great job and excellent people skills thank you

Rating:

5.0

Thank you for the excellent service.

Rating:

5.0

great service!

Rating:

5.0

Will use UHAUL over and over again when needed. Very friendly staffs and they keep the facility very clean.

Rating:

5.0

The staff performed their help in an expeditious way to renew my upcoming 1 year lease.

Rating:

5.0

The staff was knowledgeable and professional. No complaints.

Rating:

5.0

Everyone is very helpful at this location. It helps to know what you need prior to arrival. It makes the process smoother.

Rating:

5.0

great

Rating:

3.0

The staff did not seem trained and did not communicate well with each other. There seemed to be a lot of confusion on what units were available and how to use the computer system.

Rating:

5.0

Thanks!

Rating:

4.0

None

Rating:

4.0

The staff was not familiar with how to deal with a Pod delivery, mainly with how to clear it on the computers. Every other part of the move was well-done. The staff in the facility were courteous.