Customer Reviews for U-Haul Moving & Storage at West Maple St

8,584 reviews

8920 Maple St   Omaha, NE 68134
(& 90th St)

(402) 392-0440

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(402) 392-0440

8920 Maple St
Omaha, NE 68134
(& 90th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Yaki A. 
Rating:
3.0

The pick up process was not as easy as it was presented. It wouldn't recognize my location even after following directions. I called but spent most of the time on hold. I did finally get it to work by using the app. Perhaps clearly list what will occur at check in as opposed to just saying you need a mobile device. Probably should be suggested up front. Getting the vehicle took about 30 minutes.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

Excellent customer service from beginning to end.

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

Marcosha H. 
Rating:
1.0

I purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn’t have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I’m routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying “there is an emergency with your storage unit, please contact us right away at 402-932-0440.” The number was incorrect. It’s is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn’t access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.

SETH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Behruzjon S. 
Rating:
5.0

I was in n out very fast , great service.

STEVEN W. 
Rating:
4.0

Amanda was so helpful and informative. I would definitely go back to this location for future needs.

Diane W. 
Rating:
2.0

At both the pick up and drop off, when we needed help the employee at the desk was rude and short. Instead of helping us with the drop off, because we were unsure of what to do, he road around on a bike while we waited for another employee to come and assist us.

Cait D. 
Rating:
5.0

Great staff, and customer service. Turning the truck in was easy and quick.

Edward K. 
Rating:
5.0

Great Service!

richard B. 
Rating:
5.0

Customer did not leave a comment.

MARIA DEL CARMEN S. 
Rating:
1.0

I needed to extend a one day rental to two days. I was told it would be an additional $19.95 plus the $10.00 insurance. Upon return of the van I was charged a $79.95 additional day charge. I was then told it was because I had driven more than 100 miles. I had indicated that I was would be driving 200+ miles at time of rental, and was not informed of any additional charges. I requested the additional charges on my billing to be reversed and was refused. I would not recommend anyone doing business here for these reasons.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Keep it clean

Tesfaye K. 
Rating:
4.0

Customer did not leave a comment.

Darnell C. 
Rating:
3.0

On line was not clear when I ordered, kept sending me to a different location on the other side of town. This location is close to me.

Frank S. 
Rating:
5.0

Nothing. Experience was good

Conya A. 
Rating:
4.0

Customer did not leave a comment.

Jacob U.  |  First Impressions 
Rating:
3.0

My reservation pick up location changed 3 times!! The last time was 30 minutes prior to pick up and we were already at a dif location which was 10 miles from where we made the original reservation. Not happy with this at all. The service was fine once we got to the right place but what is the point in confirming the day before if you change it literally as I'm standing at the location I confirmed with?

Richard R. 
Rating:
5.0

The guys were quick with the paperwork to get you on your way!

KRISTINE H.  |  Overall Experience 
Rating:
5.0

Better communication

Tarrell M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Diedra E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yanique R. 
Rating:
5.0

Customer did not leave a comment.

Diedra E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

I would like to thank the worker who helped a 65 yr old lady who never been on a UHaul get situated so she could actually drive it.

TWILLA H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

The personnel have always been very helpful, courteous and friendly. It was a fast and convenient drop off.

Monica W. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

Your customer service people working were a bunch of clowns. Explicitly arguing with one another in front of me at checkout, and one played a video game on his phone at full volume through the entire check-out process. Also, I never had the final receipt emailed to me.

Jeremy S. 
Rating:
5.0

I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.

TAMI M.  |  Overall Experience 
Rating:
5.0

Another great experience at this U-Haul location. Everyone here is helpful and professional.

John H. 
Rating:
5.0

I do not know if it was a fluke but there seemed to be a lot of business when I arrived and only two front desk personnel. The line was almost 6 customers deep when I left. If this is a daily occurrence then perhaps more front desk personnel, If I just arrived at an odd moment then no change. The front desk personnel were friendly and efficient, just had a lot of customers at one time.

SCOTT A. 
Rating:
2.0

To be open, instead of a rusted lock system, the truck needed a oil change, this truck was unsafe to drive. Was stuck in tow. A 2 1/2 hour drive took 4 hours because my father felt unsafe traveling to Kansas City.

Kim E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

The only thing I would say is the truck I rented needed a tune up or some transmission work lol! Other than that the lady that checked us out was great. She helped me figure out the milage and deposit and all. I don't remember her name but she sits to the far left at the 89th maple location. Thank her again for us!

antonio R. 
Rating:
5.0

The woman at the front desk was kind and very informative. Really appreciate her taking her time with me.

Jonas L. 
Rating:
3.0

When I had returned the vehicle there were a group of employees standing around talking. No one had greeted me to ask me how the truck, etc. I had to disrupt them to ask to ask how to close out my order.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Connor S. 
Rating:
5.0

Customer did not leave a comment.

Susanne B. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
1.0

My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.

Tara B.  |  Overall Experience 
Rating:
5.0

Update the photos of the vehicle more often. I had to add a photo of some damage when checking into the vehicle.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Answer the God Damned phone!!!!!

KARILYN K. 
Rating:
5.0

Customer did not leave a comment.

Dayneisha J. 
Rating:
5.0

Customer did not leave a comment.

Colin H. 
Rating:
5.0

Both locations in Las Vegas and Omaha Nebraska where the best

eugene m.  |  First Impressions 
Rating:
5.0

These guys are the absolute best to do business with. Something rare in today's world. I'd recommend this rental location to anyone.

John H. 
Rating:
5.0

First experience ever renting from Uhaul and it was perfect. Not a single thing could have been better.

Steven M. 
Rating:
5.0

Continue in the direction you are going. Also increase customer service speed.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

SCOBY A. 
Rating:
5.0

Customer did not leave a comment.

TINA T. 
Rating:
5.0

It was easy to book, pick up, and drop off my rental; and everything was clean and well-maintained.

Matthew M. 
Rating:
3.0

The ignition switch on the truck we rented stuck making it hard to start . The guy that we picked the van up from was horrible. The best attribute to customer service was that he was still breathing. He was rude and had no desire to help us. When we checked the van back in and he was there again. He told us he would not check in the van and to go find someone out side to do it. Thankfully when we found a person outside they were much better.

Scott P. 
Rating:
5.0

The gentleman that helped me was fantastic!

Jaclynn R. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
5.0

Fast friendly and great overall location. Finally and place that is really hassle free!!! Thanks

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

Zach D. 
Rating:
5.0

Location is great! The UHaul app experience trying to pick up is TERRIBLE. Please advise everyone to stay away from the app and just come inside the store where these nice people will help you.

William H. 
Rating:
4.0

Customer did not leave a comment.

Serena G. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
1.0

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rachel T.  |  Overall Experience 
Rating:
5.0

Richard was very helpful and kind

Treva R. 
Rating:
4.0

The store was clean and the staff was friendly and fast.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Staff was great and appoligezed for the dirty truck at pickup.

GENE U. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Friendly service

randy K. 
Rating:
5.0

The gentleman working behind the counter on Saturday 9/11 around 8:15 was extremely helpful and nice. Great service!!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

HARRY R. 
Rating:
5.0

The pickup was very well organized and was ready when I got to the facility. The staff was great and very helpful!

David K. 
Rating:
5.0

Customer did not leave a comment.

Linda O. 
Rating:
1.0

Got charged extra

Kevin P. 
Rating:
4.0

Just do a Normal after hours drop off I don't want to do that app shit and it shouldn't cost me extra. It's part of the service or it should be seems nickel and dimey

Derick Z. 
Rating:
5.0

Service was excellent, the staff friendly and professional. The overall experience was exceptional.

Leo A. 
Rating:
4.0

Customer did not leave a comment.

JOHNY P. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Pendleton's towing was absolutely the worst experience ever. I then received a phone call that my equipment was never returned when I had in fact returned it early. I would not use Pendleton's towing for anything uhaul ever. Questionable if I'll ever use uhaul again based off this experience. Especially with how much I paid. Furious

Maha A. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN MARIE L. 
Rating:
5.0

I use the storage facility at this location as well, and often recommend it to others. Rental service was well in line with what I've come to expect. Staff was great and very helpful. Nice work!

John P. 
Rating:
5.0

Great service. It was busy, but the staff treated people with great respect.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

Kira K. 
Rating:
2.0

My trailer was not checked in when I arrived to pick it up so they almost gave me a different one. It turns out it was there they just failed to process it into their inventory. I then dropped mine off and got a call the next day saying I still needed to return my trailer which I obviously had and they again failed to process into their inventory.

RICHARD L. 
Rating:
5.0

I lost my mom and it was an emergency to get a truck at the last minute and Richard on 90th was so understanding so helpful and I would never forget the experience

Tausha M. 
Rating:
5.0

Customer did not leave a comment.

Erik T. 
Rating:
3.0

I was charged $20 for furniture pads that I was never given and the store didn't even have. I had asked for them in my reservation that I made over a week in advance and still got charged even after the customer service representative said they didn't have them.

Kelsey L. 
Rating:
4.0

Customer did not leave a comment.

Stephan H. 
Rating:
5.0

Everything went well. The truck had an error on the dash having to do with the gas cap. We experienced rain on our trip and the windshield wipers were in need of replacement. We went through mountains and the brakes seemed to need replacement as well.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

Customer did not leave a comment.

Amie E. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Ryan N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brett C. 
Rating:
4.0

Easier way to get into your lot from maple st.

MARIA DEL CARMEN S. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B.  |  Overall Experience 
Rating:
5.0

Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.

gary d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosetta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacquai G.  |  First Impressions 
Rating:
2.0

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Kim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  Overall Experience 
Rating:
5.0

Thanks

Zachary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie D.  |  Overall Experience 
Rating:
4.0

My storage unit had accumulated sand along a north wall, somwhow under the wall?

maureen r.  |  Overall Experience 
Rating:
1.0

This place is terrible

Jeff F.  |  Overall Experience 
Rating:
5.0

Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!

Allanah M.  |  First Impressions 
Rating:
5.0

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Felisa D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reoshia L.  |  First Impressions 
Rating:
5.0

They were understanding of my needs and very accommodating.

Jacqueline W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles A.  |  Overall Experience 
Rating:
5.0

Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.

Rosetta B.  |  First Impressions 
Rating:
1.0

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

QUINN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  First Impressions 
Rating:
5.0

keep up the great work thank you

Janice J.  |  First Impressions 
Rating:
2.0

price for storage is ridiculous.

Brenda D.  |  First Impressions 
Rating:
5.0

Very helpful staff

Mahalia M.  |  First Impressions 
Rating:
5.0

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Patricia D.  |  First Impressions 
No reviews have been submitted for this location.

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