Customer Reviews for U-Haul Moving & Storage at West Maple St

8,663 reviews

8920 Maple St   Omaha, NE 68134
(& 90th St)

(402) 392-0440

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(402) 392-0440

8920 Maple St
Omaha, NE 68134
(& 90th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Yanique R.  |  Overall Experience 
Rating:
1.0

Boy steal money off my car after I've already paid for my U-Haul leaving me stranded during my travel with the U-Haul I rate them a 0.

Bianca S. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

Your after hours return is TERRIBLE!!!!! The site wouldn't open. After multiple tries it finally opened - doesn't mean it worked. It wouldn't upload the pictures it wanted. And then you had to start over!!!! I spent over half an hour in the dark and cold and then you charged me extra because I didn't check it in!!!!!!!!!!

Kristen O. 
Rating:
1.0

I WANT A REFUND!

Bianca S. 
Rating:
5.0

Very prompt. They made things quick and easy.

Burton R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Cliffton S. 
Rating:
5.0

Always get great service, friendly staff and they get me in and out- prices are amazing- It's way better than buying my own trailer

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

I answered "no" because I rented a truck from this location and it seemed like it needed to be serviced. The van I rented was good.

Bonita V. 
Rating:
3.0

I didn't see a key drop box by the front door. Left the keys in the driver side with a note.

Sam D. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

All as expected.

Larry M. 
Rating:
3.0

Before I picked up there was damage to the right side. The gas cap was missing. The cargo lights didn't work. The gas guage was at at a quarter. I put $30 in the tank which the fuel economy said the truck got 6 mpg and I went 50 miles. That should have put tank back where it was. They said it wasn't where it was supposed to be and charged me $30 extra dollars. What a ripoff scam. My guess is they are going to say I damaged the right side, too. But I and my son took 2 sets of pictures with dates and times, so I hope they don't try to do that.. fender was missing a substantial portion of fiberglass.

Danny B. 
Rating:
5.0

Just keep doing what your doing!

MICHAEL H. 
Rating:
5.0

Easy to return, very quick service!

Kim J. 
Rating:
5.0

Very helpful and friendly

Scott S. 
Rating:
4.0

Computers were slow.

Laura R. 
Rating:
4.0

No after hours access. Staff very, very friendly. But, hard to get ahold of someone at the store over the phone.

Jody W.  |  Overall Experience 
Rating:
5.0

Always a great experience at this location. GREAT employees

Kate F. 
Rating:
5.0

overall easy process of receiving and drop off were well maintained.

MICHAEL M. 
Rating:
5.0

Thank you. The guys where great.

SHALYNE B. 
Rating:
5.0

The vehicle was due for an oil change at 14,000 miles…..I picked it up at 16,141 miles. I reported it immediately and was told I could take the vehicle to get the oil changed myself (because there was no one available). I made the staff aware I would be putting 850 miles on the vehicle and I was told they are aware of all their vehicle maintenance needs and I would be okay driving the vehicle. So, I drove my trip without incidents.

Grace R. 
Rating:
5.0

Customer did not leave a comment.

JEFF F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

GARY L P. 
Rating:
5.0

staff was extremely helpful. I had left my car in the store, left the lights on and battery ran out. They helped me jump start my car. Thank you.

HUSSEIN K. 
Rating:
4.0

Excellent location

Kate F. 
Rating:
5.0

Customer did not leave a comment.

Srinivasa Keerth V. 
Rating:
5.0

Hello everything was good except one thing. The old lady promised us a low level storage and that never happened. We had to end up going upstairs to a different storage unit. I dont understand why you would be promised a downstairs and then you end up upstairs.

SHIRLENE H.  |  First Impressions 
Rating:
5.0

Improve your check in app. It wouldnt allow me to submit pics to prove it was clean. Tried multiple times just kept acting like I never took the pictures

JACOB R. 
Rating:
5.0

Nothing. It was all good

joe D. 
Rating:
5.0

Malcom at 89th and Maple in Omaha Ne. was great

Robert W. 
Rating:
4.0

Used on-line app to return the truck.

LYNN J. 
Rating:
5.0

It was great no complaints

DELSHAUN W. 
Rating:
2.0

The truck was dirty when we got it. It bounced when driving a lot! This location said it was ok to drop it off at any Uhaul location. Then I received a call stating it wasn't where it needed to be. I got charged for two extra days. I am sure hoping I receive my money back.

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

I was billed for fuel but I returned the truck with the exact same amount of fuel I left with. I took a picture of the odometer & fuel for the inspection but am not able to view it to confirm because it was from the uhaul site & did not save to my phone.

Erica M. 
Rating:
5.0

Break and gas pedal to close together. But the break on and you hit the gas also.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

First of all I specifically rented a cargo van, because I was not comfortable with a box truck and I had driven one of the vans before. I was told it was changed to a box truck and I had no other choice. The truck was awful. The A/C didn't work. The knob on the handle to roll down the window was gone. The door had to be slammed to shut all the way. The gas cap was not attached. The brakes felt awful and when I did brake the steering wheel shook quite a bit. It was not a pleasant experience. However the employees at this location are always great.

Lisa M. 
Rating:
2.0

I picked up the uhaul to drive across country (1000+ miles) and after the worker assured me that everything was inspected and ready to go. I walked out to the truck to find that the tires were completely bald. I specifically asked the worker about the tires before walking out to the truck and he assured me over and over again that it was thoroughly inspected. Even though it obviously wasn't.

Jamison R. 
Rating:
5.0

We always get excellent customer service from the staff. Dale is especially personable and helpful!

FAITH F. 
Rating:
5.0

Always a great experience here no matter who I come in contact with. Bravo!

Michael H. 
Rating:
5.0

Staff was extremely helpful in getting me in and out of a truck. Ended up getting money back with a fuel credit. Whole process was easier than it's been before for me.

Capri M. 
Rating:
5.0

Customer did not leave a comment.

Caitlin M. 
Rating:
1.0

I reserved my uhaul to be picked up from Omaha, Maple st and dropped off in Lincoln, NE, the quote and cost estimate was based on that rate. When I got there they told me in was a two way reservation, had to bring the truck back the same day or they did not have any other options. Which increased the miles to use Initial est was something like 154.00? and then when I paid it was 250.00 roughly. The catilidic converter had been taken off the truck by the local criminal element and again, "they had no other truck to give me". The whole lot was full then and upon my return. The ride and noise level was extremely harmful and it made for a terrible experience overall. The fumes alone was enough to give you a headache. Seems I've used Uhaul other times and each time something goes badly but this time it was costly and not customer friendly or thoughtful AT ALL> I'd rather of had my 1st estimate and a truck that was maintenanced

Joann R. 
Rating:
5.0

Customer did not leave a comment.

Ariel D. 
Rating:
3.0

Location is hard to access driving from west (west of 90th and Maple Street) to get into the entrance of parking lot/property due to no direct turn lane to the property. Only way to get there is make a U turn about a block east of the location.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Finis J. 
Rating:
2.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Nothing Ng. Everything was Perfect

RICHARD A. 
Rating:
5.0

These guys are the best group of people I am privileged to do business with.

John H. 
Rating:
5.0

Every thing was great!!!

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

ELLEN W. 
Rating:
4.0

Customer did not leave a comment.

kimberly l.  |  First Impressions 
Rating:
5.0

Fast service great team

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE N S.  |  First Impressions 
Rating:
5.0

Great price as well

Lynn P. 
Rating:
5.0

Great and friendly service! Highly recommend!

Philip M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Quickest easiest move I've ever experienced I was called sir by everyone and I didn't have to wait on anyone. Perfect execution of customer service and pricing during the roughest of times. Thank you!! 5*

Christopher W. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Thank you for holding my bike inside. You guys are the best. The way I've been treated by everyone at your location since I began doing business with you has been a big help to me. If every business treated their customers the way you've treated me I'd be much more optimistic about the future of our Country. Thank you for helping me out! Mike Higgins

John H. 
Rating:
5.0

Nothing it was excellent service as well

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

This was my first experience using a Uhaul truck. My experience renting this truck was outstanding. It was outstanding because of Jim and the manner in which he treated me. as a valued customer. Jim's customer service skills are outstanding. Jim is a true asset to the Uhaul company. When I need to rent a truck again, I will definitely rent from Uhaul .and only want to work with Jim for the rental..

carla Myers A. 
Rating:
5.0

Great locations everyone involved is very helpful and courteous.

Michael S. 
Rating:
5.0

Excellent Won't and haven't gone any place else. All staff deserve praise.

GENE N. 
Rating:
5.0

I dunno. Was a great experience for me! Malcolm was great!

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
3.0

Check in took way too long. The person outside could not get the check in process to work, so I had to go inside and wait for 20 minutes because it was so busy, and only one person was working, and he was swamped. In the end, all that happened was I was asked if I paid via card, and since I did, I would get my final bill emailed to me. That's what should happen unless someone has a question or wants a printed copy. Otherwise there is no reason for me, or anyone else to wait, and in this case for over 20 minutes for 100% no reason at all.

DONALD Z. 
Rating:
3.0

Location somewhat difficult to access, not much could be done to help, just navigating street controls and traffic. Did locate water leak on trailer due to traveling through rainy conditions. Attendant was concerned and friendly but could have been more assuring that it was not going to adversely effect us. Average rating due to access. Attendant rating above average to excellent

Joe E. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Yaki A. 
Rating:
3.0

The pick up process was not as easy as it was presented. It wouldn't recognize my location even after following directions. I called but spent most of the time on hold. I did finally get it to work by using the app. Perhaps clearly list what will occur at check in as opposed to just saying you need a mobile device. Probably should be suggested up front. Getting the vehicle took about 30 minutes.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

Excellent customer service from beginning to end.

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

Marcosha H. 
Rating:
1.0

I purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn’t have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I’m routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying “there is an emergency with your storage unit, please contact us right away at 402-932-0440.” The number was incorrect. It’s is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn’t access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.

SETH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Behruzjon S. 
Rating:
5.0

I was in n out very fast , great service.

STEVEN W. 
Rating:
4.0

Amanda was so helpful and informative. I would definitely go back to this location for future needs.

Diane W. 
Rating:
2.0

At both the pick up and drop off, when we needed help the employee at the desk was rude and short. Instead of helping us with the drop off, because we were unsure of what to do, he road around on a bike while we waited for another employee to come and assist us.

Cait D. 
Rating:
5.0

Great staff, and customer service. Turning the truck in was easy and quick.

Edward K. 
Rating:
5.0

Great Service!

richard B. 
Rating:
5.0

Customer did not leave a comment.

MARIA DEL CARMEN S. 
Rating:
1.0

I needed to extend a one day rental to two days. I was told it would be an additional $19.95 plus the $10.00 insurance. Upon return of the van I was charged a $79.95 additional day charge. I was then told it was because I had driven more than 100 miles. I had indicated that I was would be driving 200+ miles at time of rental, and was not informed of any additional charges. I requested the additional charges on my billing to be reversed and was refused. I would not recommend anyone doing business here for these reasons.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Keep it clean

Tesfaye K. 
Rating:
4.0

Customer did not leave a comment.

Darnell C. 
Rating:
3.0

On line was not clear when I ordered, kept sending me to a different location on the other side of town. This location is close to me.

Frank S. 
Rating:
5.0

Nothing. Experience was good

Conya A. 
Rating:
4.0

Customer did not leave a comment.

Jacob U.  |  First Impressions 
Rating:
3.0

My reservation pick up location changed 3 times!! The last time was 30 minutes prior to pick up and we were already at a dif location which was 10 miles from where we made the original reservation. Not happy with this at all. The service was fine once we got to the right place but what is the point in confirming the day before if you change it literally as I'm standing at the location I confirmed with?

Richard R. 
Rating:
5.0

The guys were quick with the paperwork to get you on your way!

KRISTINE H.  |  Overall Experience 
Rating:
5.0

Better communication

Tarrell M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Diedra E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yanique R. 
Rating:
5.0

Customer did not leave a comment.

Diedra E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.

TAMI M.  |  Overall Experience 
Rating:
1.0

My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.

Tara B.  |  Overall Experience 
Rating:
5.0

Both locations in Las Vegas and Omaha Nebraska where the best

eugene m.  |  First Impressions 
Rating:
1.0

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rachel T.  |  Overall Experience 
Rating:
5.0

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Ryan N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacquai G.  |  First Impressions 
Rating:
2.0

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Kim S.  |  First Impressions 
Rating:
5.0

Thanks

Zachary G.  |  First Impressions 
Rating:
5.0

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Felisa D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reoshia L.  |  First Impressions 
Rating:
5.0

They were understanding of my needs and very accommodating.

Jacqueline W.  |  First Impressions 
Rating:
1.0

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

QUINN G.  |  First Impressions 
Rating:
2.0

price for storage is ridiculous.

Brenda D.  |  First Impressions 
Rating:
5.0

Very helpful staff

Mahalia M.  |  First Impressions 
Rating:
5.0

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Patricia D.  |  First Impressions 
No reviews have been submitted for this location.

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