Customer Reviews for U-Haul Moving & Storage at West Maple St

8513 reviews

8920 Maple St   Omaha, NE 68134
(& 90th St)

(402) 392-0440

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 392-0440

8920 Maple St
Omaha, NE 68134
(& 90th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rachel T.  |  Overall Experience 
Rating:
5.0

Richard was very helpful and kind

Treva R. 
Rating:
4.0

The store was clean and the staff was friendly and fast.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Staff was great and appoligezed for the dirty truck at pickup.

GENE U. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Friendly service

randy K. 
Rating:
5.0

The gentleman working behind the counter on Saturday 9/11 around 8:15 was extremely helpful and nice. Great service!!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

HARRY R. 
Rating:
5.0

The pickup was very well organized and was ready when I got to the facility. The staff was great and very helpful!

David K. 
Rating:
5.0

Customer did not leave a comment.

Linda O. 
Rating:
1.0

Got charged extra

Kevin P. 
Rating:
4.0

Just do a Normal after hours drop off I don't want to do that app shit and it shouldn't cost me extra. It's part of the service or it should be seems nickel and dimey

Derick Z. 
Rating:
5.0

Service was excellent, the staff friendly and professional. The overall experience was exceptional.

Leo A. 
Rating:
4.0

Customer did not leave a comment.

JOHNY P. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Pendleton's towing was absolutely the worst experience ever. I then received a phone call that my equipment was never returned when I had in fact returned it early. I would not use Pendleton's towing for anything uhaul ever. Questionable if I'll ever use uhaul again based off this experience. Especially with how much I paid. Furious

Maha A. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN MARIE L. 
Rating:
5.0

I use the storage facility at this location as well, and often recommend it to others. Rental service was well in line with what I've come to expect. Staff was great and very helpful. Nice work!

John P. 
Rating:
5.0

Great service. It was busy, but the staff treated people with great respect.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

Kira K. 
Rating:
2.0

My trailer was not checked in when I arrived to pick it up so they almost gave me a different one. It turns out it was there they just failed to process it into their inventory. I then dropped mine off and got a call the next day saying I still needed to return my trailer which I obviously had and they again failed to process into their inventory.

RICHARD L. 
Rating:
5.0

I lost my mom and it was an emergency to get a truck at the last minute and Richard on 90th was so understanding so helpful and I would never forget the experience

Tausha M. 
Rating:
5.0

Customer did not leave a comment.

Erik T. 
Rating:
3.0

I was charged $20 for furniture pads that I was never given and the store didn't even have. I had asked for them in my reservation that I made over a week in advance and still got charged even after the customer service representative said they didn't have them.

Kelsey L. 
Rating:
4.0

Customer did not leave a comment.

Stephan H. 
Rating:
5.0

Everything went well. The truck had an error on the dash having to do with the gas cap. We experienced rain on our trip and the windshield wipers were in need of replacement. We went through mountains and the brakes seemed to need replacement as well.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

Customer did not leave a comment.

Amie E. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Ryan N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brett C. 
Rating:
4.0

Easier way to get into your lot from maple st.

MARIA DEL CARMEN S. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

I returned the equipment early and they made a mistake when they checked it in. I got a voicemail message the next day asking where the equipment was. When I tried to call back the wait time to talk to someone was supposedly 14 minutes. I ended up having to drive to the location to resolve the issue. When I got there they said "sorry, we found it." Someone had transposed a number. They were nicely apologetic but the issue cost me a couple of hours. They did not make any effort to make things right. I think they should have offered me a coupon or something. - I rent from them every couple of months and have always been happy. In this instance, I think they dropped the ball.

Alfred B. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
1.0

Absolutely awful experience. Would not even give one star. We arrived 20 minutes early and checked in online. All that was left was to receive our keys. We parked by our reserved truck and went inside. the woman behind the desk then argued that our truck was not available and she would need to make a new reservation even though the truck was in the lot. She then took 30 minutes to make the new reservation to wich we were given the truck in the original reservation. Our account was charged twice and two days later this still has not been resolved and recredited. The quality of the truck itself was very poor. Although the cab was very clean the truck was full of damage and the box was actually tapped up. The most important issue with the truck was that the breaks were horrible. Very loud screeching/scrapping and in a large vehicle like that it is unacceptable and very unsafe. Upon returning the vehicle after hours, we went to check in the truck using their 24/7 program. It would not accept the check in on the first step stating that the odometer Miles we listed were lower than we started off. They apparently assigned us different truck and didn't change that in the reservation that they took 40 minutes to make cutting into our rental time. For the price we paid I would not recommend uhual to anyone and in the future will definitely be using another company.

Mathew R. 
Rating:
5.0

Amazing customer service

Mindy A. 
Rating:
2.0

Was charged for insurance that I declined and was charged for after hours service fee, when the truck was returned during normal business hours. Tried to speak with someone in the store and was told I had to call the 1-800-Uhaul after a 40min wait to speak with someone was told she would file formal complaint and someone from the store would contact me… have not heard from anyone yet

Daniele W. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patrick F. 
Rating:
4.0

The MPG of the uhaul I used (10 ft) was extremely low.

Seyed Mohammadsi M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
4.0

Customer did not leave a comment.

Harlan W. 
Rating:
5.0

Customer did not leave a comment.

LATONYA TAMIKA H. 
Rating:
5.0

Nothing! Great experience and customer service. Thank you.

Ronald G. 
Rating:
5.0

I called 2 weeks in advance got the confirmation number called 2 days before I left they said it was at a different location I called them they said yes it's here the day before I left they sent an email saying it was at a different location I called that number the guy said no it's at the location they said earlier and I could pick it up today and I said I won't be there till tomorrow around 2 on my way to Nebraska 2 hours out I get an email saying my reservation was canceled what the h I called and talked to kaylin brown at council bluffs Nebraska and she couldn't believe this and she said she would take care of it and she called me back and found me a truck at another location and I finally got my truck how my reservation got canceled you tell me but what a goat rope and a Big thank you to kaylin brown at council bluffs Nebraska

MICHAEL B. 
Rating:
5.0

provide dolly and moving blankets

Jennifer B. 
Rating:
3.0

Customer did not leave a comment.

CALEB S. 
Rating:
1.0

The staff wasn't very helpful, did not come out and show me where the vehicle was located. Did not notify me the truck I rented was around back. Not very attentive.

Jannette B. 
Rating:
5.0

Everyone we worked with at this location was friendly and helpful. They answered all our questions and were very professional.

LANA Y. 
Rating:
5.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

No really anything to improve upon: service was fast and friendly. The vehicle was clean. My final bill was correctly adjusted to represent the mileage I drove. Very sarisfied.

STUART G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Great staff!

Joe T. 
Rating:
1.0

I rented a vehicle for approximately 6 hours and traveled almost exactly 10 miles. All the charges were as expected except for the charge for 7 Gallons of fuel. 7 Gallons for 10 miles? The fuel gauge didn't even move over the entire course of my rental. Last I checked, those trucks get better than 1.4 miles per gallon. I was given the truck with "just under half a tank of gas" which is not a definable amount and returned the truck with "just under half a tank of gas" as it was rented to me. 7 Gallons for 10 miles is ridiculous.

Joshua H. 
Rating:
2.0

I reserved a 20ft truck a week in advance at this location. When I arrived I was told I had to go to another location. When I got to the second location they didn't have my truck either and sent me back to the original location. When I finally got back I had wasted over an hour and was told they didn't have a 20ft truck for me only a 15ft. I had to spend more on gas and more on mileage after driving all around town to finally get the truck. I would like a refund of the mileage and $25 of gas I spent topping off the truck.

Thomas M. 
Rating:
3.0

Have the hitch available when the appointment was scheduled. I received a phone call confirming my install appointment date and time last week. I re-arranged our schedule to have the car at the store at 7:30 AM, only to find out the hitch was not at the store.

J Gary J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

In the midst of computer issues the two agents prevailed remarkably well, improvising and keeping customers happy. They are amazing

Beth M. 
Rating:
5.0

Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.

gary d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tashlin H. 
Rating:
5.0

Great experience! The gentleman who helped me at the counter was very kind and helpful. My first time renting a Uhaul. I will be doing so again!

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Rosetta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

Did not receive utility dolly and tried to call location was transferred to customer service and no one picked up after 30 minutes

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
3.0

Customer did not leave a comment.

Jacquai G.  |  First Impressions 
Rating:
2.0

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Kim S.  |  First Impressions 
Rating:
1.0

Charge me for something I didn't ask for

Jamesia H. 
Rating:
3.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN S. 
Rating:
5.0

Everything went fine quick and easy thank you

connie C. 
Rating:
5.0

Great experience w your company. Wish gas tank was full when we picked it up, we had to put gas in it right away because it was so low. Moving is always rough on a person and a full tank of gas at the beginning of a stressful move would have been nice.

carol J. 
Rating:
5.0

Customer did not leave a comment.

Skip R. 
Rating:
4.0

Customer did not leave a comment.

Chloe K. 
Rating:
5.0

Do not allow smoking in vehicles. This truck smelled like an ashtray. When I rented the truck I specifically asked if I had to fill it with gas, they said just bring it back at the same level that the fuel gauge showed. It was a little over 3/4. I only put on 13 miles and put in 1.66 gallons of fuel. When I returned about 90 minutes later, the person that checked it in said I was supposed to bring it back full. When I told them it wasn't full when I rented it and showed him my gas station receipt, he said it should be ok and sent me inside since I wanted a receipt. When I went in for my receipt, they tried to tell me that I owed over $20 for not bringing it back full. I explained that I was only gone for a short time and only put on 13 miles and showed them my fuel receipt. She called in the guy that checked the truck in and they said that the fee was taken off. Very disappointed with what seemed like a scam to get more money from a customer. The original person that rented me the pickup was not there when I returned it. He would have been able to verify that the truck wasn't full when I got it, and he could have told them that he told me to just put in what I used so the gauge was at the same level. I don't think I used 1.66 gallons in 13 miles.

RONALD R B. 
Rating:
3.0

Truck drove like it needs a new transmission. It was a terrible ride and drive.

TRACEY N. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

They were very helpful. Great customer service!

JAIMEE H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN R. 
Rating:
5.0

I had issues completing the rental forms online as I had planned a full online pickup transaction. A young woman working at the U-Haul dealer helped me finish the whole thing in no time

luis o R. 
Rating:
5.0

Customer did not leave a comment.

Ericson M. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Gentleman in site was very helpful.. somehow had 3 reservations. He actually took time to call and had me come in and helped clear it all up. Very friendly employees!! Awesome!

Mindy A. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

The staff was very friendly and eager to help me out. All good!!!

Maurice M. 
Rating:
5.0

The whole experience was very good!

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

Cathy H. 
Rating:
5.0

Very Helpful

Michelle M. 
Rating:
5.0

Keep doing what you are doing.

tom P. 
Rating:
3.0

Roadside assistance does not answer. Please fix this to get help to people who are stuck.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

DALE A. 
Rating:
5.0

Customer did not leave a comment.

Lionel B. 
Rating:
5.0

Great Services

DONNA RENEE L. 
Rating:
4.0

Customer did not leave a comment.

RANDALL EUGENE H. 
Rating:
5.0

The vehicle was clean but it had bald tires and the transmission was slipping bad.

William H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Torrance W. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  Overall Experience 
Rating:
5.0

Thanks

Zachary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie D.  |  Overall Experience 
Rating:
4.0

My storage unit had accumulated sand along a north wall, somwhow under the wall?

maureen r.  |  Overall Experience 
Rating:
1.0

This place is terrible

Jeff F.  |  Overall Experience 
Rating:
5.0

Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!

Allanah M.  |  First Impressions 
Rating:
5.0

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Felisa D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reoshia L.  |  First Impressions 
Rating:
5.0

They were understanding of my needs and very accommodating.

Jacqueline W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles A.  |  Overall Experience 
Rating:
4.0

4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.

Simon L.  |  Overall Experience 
Rating:
5.0

Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.

Rosetta B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROSELLA C.  |  Overall Experience 
Rating:
3.0

Almost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.

dennis b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria m.  |  Overall Experience 
Rating:
1.0

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

QUINN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  First Impressions 
Rating:
5.0

keep up the great work thank you

Janice J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dennis b.  |  First Impressions 
Rating:
5.0

Thankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .

James S.  |  Overall Experience 
Rating:
5.0

I came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.

chris m.  |  First Impressions 
Rating:
2.0

price for storage is ridiculous.

Brenda D.  |  First Impressions 
Rating:
3.0

You said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactory

GLYNN Y.  |  Overall Experience 
Rating:
5.0

I had no problems what-so-ever, however it was a bit pricey.

Jennifer J.  |  Overall Experience 
Rating:
5.0

Friendly and excellent service. Thankyou

arlan s.  |  First Impressions 
Rating:
5.0

I have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.

Ron A.  |  First Impressions 
Rating:
5.0

Very helpful staff

Mahalia M.  |  First Impressions 
Rating:
5.0

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Patricia D.  |  First Impressions 
Rating:
5.0

Everybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .

James S.  |  First Impressions 
No reviews have been submitted for this location.

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