Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Wilma Rudolph
Carrie C. on
Kevin was awesome! He knew everything when he checked me in and was very pleasant :)
DAVID H. on
Your usurious late fees are despicable and your National call center seems hamstrung to do anything about them oh, so you haul as a corporation is shameful, however this location and its Personnel including general manager Kevin Chambers was excellent and a pleasure to deal with
Mark H. on
Great service by U-Haul manager. Treated us very well.
Jennifer T. on
We worked with the owner/manager. He was pleasant and helpful. We would definitely use this U-haul again!
Mark H. on
Great U-Haul team. Took care of me in and out going. Thanks.
India T. on
N/A service was great. The manager (Kevin) explained everything to me, was very patient, and respectful. This store was better than the other location on providence.
TIM S. on
Customer service at location good, attempted to get answer before arrival and had no luck on phone(don't have time to wait on phone 15 minutes).
Willie S. on
I was cheated out of my deposit
Joseph L. on
The door lock was broken and took significant effort to open every time. Also, my belongings were filled with sunflower seeds and other nuts by rodents during the winter. Everything else was good.
Nanci D. on
This is my second time using the facility in a year. My furniture had rat feces on it and the boxes had feces and ruin on them. My kids mattresses had insulation on them. Field mouse was dead on rug.
Toccarra E. on
The staff we're very amazing to work with outstanding Job!
Adrian O. on
Superb customer service! This place is well-run and easy to maneuver in/out of. They have plenty of folks working there so all flows smoothly despite periods of high traffic. I will return. Best one in Clarksville for sure. Providence one also v.good.
JAMES S. on
Staff was fast and friendly. The entire experience could not have been improved on.
Cindy C. on
Make sure the trucks are ready and clean!! Trucks need to be updated as most people have phones they use for navigation - no USB ports to charge phone.
Josh L. on
A little more speed and interaction.
Nathan C. on
Used mobile return app after hours and was easy to do. Like the process.
Holly B. on
The staff, Kevin, Daniel and Nicholas are wonderful.
Eric B. on
I hate how you say you can rent a truck for $30 a day. That's not even close to true. Truck rentals are usually about 70 to $80 a day. This is a course after you add and the cost per mile, fees, gas, insurance and miscellaneous costs like dolly rentals and blanket rentals.
Agee G. on
Superb
Renejon W. on
Did check in for us, quick and thorough.
Cathy E. on
I reserved my vehicle online to save time. Check in still took over 20 minutes. I had already downloaded copies of my driver’s license and entered all my personal information, including credit card payment. They re-entered all the information I had already provided and explained their internet was slow. Furthermore, I rented a cargo van because I was transporting food and supplies to a catered event about an hour away. It was VERY important that several items remain at room temperature because the outdoor temperature was 95 degrees. I was very frustrated when I arrived at U-haul and was informed they could NOT rent me the cargo van I had reserved (a week in advance) because it had been recalled. They offered me a choice of a pick-up truck or 10 foot truck for the same price. Well, that wasn’t helpful because I really needed a vehicle where I could haul items at room temperature. Ie: fresh flowers, candles, food etc I was stuck, my event was starting in two hours and I didn’t have time to find a cargo van from another company. I definitely think they should have contacted me prior to checking in so I could make other arrangements. I needed a van - not a truck! I also believe I should have received some form of compensation because they did not honor their online contract. I can’t even describe the anxiety I experienced as a result of not getting the vehicle I reserved. In the very least, I think they should have given me a lower rate. My return was very quick and easy. All the employees I encountered were professional.
revonne m. on
Nothing at this time
kim D. on
Excellent service!
Joseph S. on
The young guys running the customer service counter are NOT helpful, polite, or knowledgeable! All they know is what comes up on a computer screen. They couldn’t explain to me all the charges on my bill. They couldn’t explain why I was told I would get a $75 insurance deductible refunded upon turn in, but I only got $60 in a $20 and a $40 payment, but they couldn’t explain what those refunds were for. I CAN READ THE RECEIPT FOR MYSELF! But please explain what these refunds were for and why it wasn’t the $75 I was promised at pick up? Also, I had rented a smaller trailer, two weeks earlier to haul my motorcycle to NY state. I needed a larger, covered trailer to bring my bike, and other household goods back. The rental on the trailer, coming BACK from NY, came to nearly $700 with fees, taxes, insurance, and the OUTRAGEOUS nearly $600 rental fee! If these guys at the U-haul store in TN had been KNOWLEDGEABLE, HELPFUL, and POLITE, they could have advised me to rent the larger trailer for round trip, sat on it during my two week stay in NY, and return it back to them, SAVING ME OVER $300! And, by the way, I made my reservation for the smaller trailer, at this TN location, a week in advance of my trip. On the day I went in to pick it up, they had no reservation and no trailer available! Apparently, the customer service guy, who made my reservation didn’t COMPLETE the reservation! I had to scramble at the last minute to find a trailer available at another location! I would use this Clarksville, TN location again, because they are a corporate store. But! I learned a lot on this trip! I won’t TRUST anything they say, or do for me! I’ll verify, verify, verify, and RECHECK EVERYTHING, from pricing to reservations! I’m NOT a happy U-haul customer!
Alba C. on
Manager and staff are very helpful and accommodating. It made the whole process easy and efficient.
KATHLENE M. on
Good job
Lenda B. on
Excellent service
Laurel D. on
Overall a wonderful experience
david h. on
Extraordinary service, made me feel like an important customer. it is very rare to encounter this high level of customer service in today's world.
Kenyetta K. on
N/A
Shannon S. on
Awesome customer service and all the guys was very helpful and new what they was doing!!
Clachette C. on
It smelled horrible when I walked in the facility. There was no service with a smile. The guy had to redo the whole storage transaction and set up. The process took almost 1.5hr.
Katricka W. on
Horrible customer service
Mizpa L. on
Nick was extremely helpful and attentive..Very smooth transaction from beginning to end. Thank you!!
Phillip D. on
Great facility with a good staff. Would use again.
CHRISTOPHER Z. on
Door alarm never armed correctly. Unit had nasty ceiling insulation that fell unto our stuff all the time. Terrible mouse intrusion. Staff was nice.
nancy c. on
Didn’t catch the guys name that checked us in, he was excellent
Rick B. on
Great staff very helpful
Robert H. on
The staff at this location was phenomenal and went above and beyond every time I was there. Friendly and helpful, they made sure I had the information I needed.
Vladimir P. on
Great place to store your things
Robert F. on
I rented a storage in 122 , metal frame at top of door was bent door would not op properly told employees, it was never fixed in my 3 month rental . Was completely stuck when I checked out
STEPHEN M. on
Nice customer service
DUSTY S. on
The customer service at the store was some of the best I ever had. I highly recommend this uhaul for storage and uhaul truck rentals! Very impressed
Gary S. on
You guys were Great! By far the Best uhaul place I've been.
Prestegious M. on
This Uhaul location continues to impress me, sometimes the rental truck is already pulled around awaiting me, before I can step back out the door.
Megan H. on
I was given a lot of attitude and I was very stressed because we just moved across the US and just needed some nice customer service. I was very upset and had to leave and allow my husband to handleb
Jermaine R. on
Great service
David E. on
Always a professional staff, even when faced with unreasonable, challenging customers!!
Taylor W. on
Personnel were very helpful.
Briana g. on
Very friendly staff yet not very professional. A little too laid back on the job.
Fred B. on
The only concern was the ceilings and the insulation falling and covering our belongings in the unit.
patrick t. on
Our move into the storage unit was handled in a very professional way. The on duty personnel was helpful and we'll able to handle any questions that we had. The units were clean and easy to access.
Jack S. on
every Uhaul employee I interacted with was fri8endly, professional and efficient.
Debbie f. on
I can’t say that I’m happy with the service but I am hoping my situation is rectify soon
steven k. on
Hours of operation are very accommodating
Eric B. on
The only reason I’m taking a star away is because the access card we had never worked for after hours. Not a huge deal but tripping the alarm every time was kind of annoying. Kevin is great!!!
Vanessa B. on
Had a climate control unit that was often hotter than the outside units. The system was broken for a while. The manager is very unprofessional. He was hard to reach whenever and never returned calls.
Keidra O. on
The workers who were present were very patient, understanding and helpful. Despite having a rude customer verbally attacking them for somebody else mistake, they NEVER changed THEIR attitude with me.
DELLA R. on
I liked the convience of the facility but I didn't like the business part. It seems every time I made a payment; there was always confusion. It seem there was alway a mix up somewhere.
Jesse T. on
Nice to have a place like this when you are in the process of moving.
Jonathan D. on
I will never use uhaul again. You sit on the phone for hours and every person is a liar. I suppose to have 2 months free and you charge 94.00 for a 4x6. Uhaul is a rip-off.
Julie S. on
Horrible customer service.
Michael C. on
Fast and easy check out
Briana M. on
Friendly staff, down to earth.
Kenyetta K. on
Thank you
Tom L. on
Had to change reservation because my closing was delayed. I was not happy that my credit card was charged 6.95 web self storage in Phoenix. What is that all about? Please credit my acct back $6.95
David E. on
The ladies that reserved my vehicle and storage unit were well trained and exhibited great customer service!
lakisha g. on
My access card didn't work most of the time and there was residue from the ceiling on my furniture but other than that the storage was good
Mark S. on
Had my stuff in a climate controlled unit was very clean and handy to get into when I need to staff very helpful and knowledgable
Shallene C. on
My unit had Installation falling down from ceiling. I reported it, but nothing was done.
BERNARD INNES R. on
Staff were great and really helpful-
DAVID M. on
All of the staff was very friendly despite having some unruly customers.
KALEIGH T. on
"air-conditioned controlled" unit is not supposed 2get above 85degrees, but always was. Insulation falling down on my stuff inside the unit. "Access card" never opened the door