Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph

First I had a reservation for 3:30 the van didn't get there till after 3:30 the van smelled like cigarette smoke and the front window was so filthy it looked like some was poured all over it. The guy who checked me in disappeared to go smoke which caused me later in leaving and an extra hour on movers

When I was returning my rental. the first young man was nice and polite to me. Their was a second employee that came out to help. The first employee said to the second employee look. The second employee said yea the customer that was returning a truck he was a Douche bag. I guess he said that because of how the customer parked the truck.

Mouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost $15-$25 more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to “maintain superior cleanliness standards.” Military discount advertised on the website but I was told uhual doesn’t do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.

Get more room for a 26' foot truck to move around

Engine light.

Great attitudes and customer service skills

It wasn't the roadside it was Uhaul on Wilma Rudolph Clarksville tn

My only complaint I would have is with the Uhaul customer service center. The first person I spoke too when trying to arrange the return did not know where i was at and sent me to the wrong drop off location. Second CS person passed me off to someone else who wasn't right either. Finally the 3rd person helped me and if that first person had listened I would have been sent to where the 3rd person sent me (only 5 minutes from where I originally was at) and saved me half an hour. I had a 6 hour drive ahead of me and really could have used that extra time.

got there and no one was in store. Waitied 10 minutes and other people came in. Finally someone came in. I was told to wait and he would wait on the people behind me first. Themn he told me he was to busy toi chek me in just leave it and they wouyld email me receipt. I said no I wanted someone to actiually check the truck first. , said okay and then was told would email me receipt. because they were to bisy to print one off.. Peple wer just stANDING OUTSIDE DOING NOTHING.

Very polite and helpful staff. Have used this location several time and will continue to use them in the future

I believe if its not broken don't fix it, these days with the word I hate using (COVID ) alot of people use as an excuse, not once did anyone use that dirty word and that I appreciate.

Best in Clarksville, my "go to group", for quick and on point trucking needs! Prestigious Moving Service's top choice!

Great service friendly staff

Excellent experience!

Everything was excellent, you have a very good staff there . I was very pleased!

Great customer service and friendly staff

Fast, expedient service

Firstly I was very disappointed to find out that Uhaul doesn't offer discounts one in particular is a military discount. I never understand why company especially of this stature who doesn't offer this courtesy to men and women who sacrifice for the freedom of this country. No only that, but it is a tax write off, so why wouldn't you?? Also it is very expensive. I recently had to move 90 miles round trip. Had to spend 140 to make that happen. I rented a cargo van from Hertz from VA to TN and it only costed me 400.00 . Round trip was roughly 1400 miles. I'm glad that I didn't have to use Uhaul for that move, because it would have been ridiculously expensive. I also didn't understand why renting a truck would have been .69 a mile, as opposed to the cargo van which is a lot smaller is .79 a miles. It seems excessive to require gas replenish and charge for mileage and on top of all of that, offer no discounts. I will never use Uhaul again when there are so many other competitors that have much better prices and discounts.

The ramp did not lock and sprayed sparks all over my wife's car almost causing a fire and then the brake lights threw sparks and shorted out twice. The truck we rented from UHaul for this move broke down twice and when you finally sent a tow truck to pick up the first truck they were unable to take the car dolly and it sat in my front yard for over a week. This experience with UHaul was horrible. We were told there were no repair companies in our area and they would need to come from OKC. This is ridiculous given Lawton is home to Ft Sill and there are many other military families like us who relocate often.

Give the gentleman who helped us out a raise please

Very friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.

Sometimes the locks are rusted from the rain and it’s hard to get into the storages. Oiling them would truly help.

Very please with your staff.

I got a 20 ft truck because its cheap. I stayed in town and moved, didnt go to another town or state. When I dropped truck off my ticket was somehow $53 yet truck I got was only $30. Guy told me about mi rate which Ive never been charged any of the other times ive used Uhaul. Thought you got charged mi rate if you left state or town. I used a smaller truck for a couple hurs and stayed in town for $53 is rip off! If I would have known about rate I wouldnt have gassed truck up for return. Yall were once good now yall some greedy bastards and during a time when Americas are struggling. Ill try to avoid you service from now on and tell others about mine.

Awesome customer service.

The only issue I had was when I got the truck It only had a 1/4 of a tank of gas in it. I had to go put gas in it before I could do anything with it. I understand I only had to return it with the amount of gas I got it with but I don't understand how it had so low of gas in it. I felt like this was unexpected

Maybe clean the truck. Especially the windows. Overall great experience.

None

Great customer service.

I was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!

So far so good! Great customer service!

The ramp on the motorcycle trailer is too short as it caused my motorcycle to bottom out and punched a hole in my oil pan/tank.

Great customer service at pickup.

Excellent staff....so helpful we wish we would have rented the other 2 trucks we had to rent that weekend.

Had to deal with rude people on phone (not at pick up location) and had to listen to a family member and myself being accused of things that were not true.

The physical location, entrance, and parking situation at this location are difficult to maneuver, but the services and staff were wonderful.

It was simple and easy.

3 stars because they failed to check up in properly and I had to call back to fix it. Great other then the hiccup.

Very knowledgeable individual when picking up trailer. He was very polite and courteous. We were to drop off at 441 Storage but they would not take the turn in due to no place to accept it. Had to take to another site Alcoa and was able to drop off. The individual was courteous and accepted the rental. I will use the establishment in the near future. Great service...

I recieved a truck with the engine light on. The truck was in despair and actually broke down while in transit. I then waited 3 hours to have someone come out and tow this vehicle with all my stuff inside.

Pulled in and immediately they started checking me in, and in no time I was ready to leave. Very professional. Would recommend.

The insulation inside the storage unit is falling down. The computer system needs an update and service by IT. It takes way to long to load. EJ and Randy (I think is his name) were extremely good with Customer service and ensuring my needs were met. I sincerely appreciate that!

The storage units need serviced, especially the ceiling. The insulation is falling and I really don't want that to cause damage to my property. Eric and Randy..i think, did an awesome job of providing for my CS needs.

Online check-in made pickup less than 5 minutes and turn-in was less than 5 minutes. Equipment was clean and serviceable.

The truck we had would lock on you when you got out due to button placement on the door. The key fob had a big plastic attachment that is awkward in your pocket . We were hauling brush to the dump and got locked out of the vehicle had no phone and the contract papers were in the vehicle. Was not able to receive any help from the Uhaul store I got it from, they have no extra key, and had no help to give me at all. I could not reach roadside assistance either once a worker had let me borrow a phone. I tried online and got nowhere there also. Uhaul was completely absent when it came to service and I do not intend to use them again.

the employee I spoke to was efficient, polite and knowledgeable. So your company gained a little respect back. He assisted me with parking the trailer, and took care of the appliance dolly fee. Not that it was this specific location but general about the process. I rented the trailer for a one way trip on a Thursday, and was authorized to keep it until Saturday, but was not given a credit for returning it on Friday. It seems like the fee would have been less by returning it a day early.

The guy that helped me out was great and very helpful

Professional, kind men!

The drop off guy, Eric, in Clarksville, Tennessee was awesome! Great experience, very personable! Loved the guy!!

The staff was amazing friendly and fast. My problem was they sent me on a long distance cross country drive without verifying my lights worked on the trailer. I had the hitch installed and the electrical parts weren't working I had gotten pulled over the first night of my drive and after that was not able to drive at night so it took way longer to cross th country than I had planned for. Extremely frustrating and costly because I had to spend extra money on food and hotels.

You can make sure your site works on the weekends. We were unable to get the original truck we reserved because your site was worthless for check in. And don't get me started on your customer service line! We waited on hold 45 minutes and finally just gave up. If you're going to have online check in it needs to work. And you need to learn how to answer your phones. I'll be looking elsewhere for my next rental.

The General Manager Kevin, did an amazing job with the accommodations.

All associates need to be able to answer questions the same. One team member said my lock would be free. The day I come in, I had to purchase it.

Could not have a credit card With the online turn in used tried six different times for three different credit cards nothing worked. Gentleman at the office squared everything away. Excellent service really appreciate it

None prices are high gone up

If everyone worked together to get the customers taken care of, things would go much easier. Daniel's CS skills are above average and he was very helpful and professional. There was a Cau female who could use more CS training. She did not appear to want to lift a finger to help anyone.

On the website it does not specify that a pick up truck and a van are NOT one way vehicles for this location. I even called before my pick up date to make sure it was okay to drop the van off at a different location. I was told this wouldn't be a problem. When I arrived I was then told that I had to bring the van back. Moving an hour away did not make this feasible. The other u haul locations nearby were closed so that limited my options. I had to upgrade to a bigger vehicle. The one with the same price was not available, so I had to upgrade to a vehicle two sizes bigger than what I needed. Not only did this process delay my moving time by 30 minutes, I spent twice as much money. I will need another moving truck in the next month. I will be looking at other moving providers.

Awesome people to deal with.

Good enough tbh.

employees are very professional and pleasant, but the place is to Congested to move around and the storage prices are to high I was able to find a place almost $30 cheaper and had plenty of room.

Costumer service was superb, they very helpful, professional went above and beyond to help me. Thank you very much you are the best.

Mice droppings all over my property and i have rented many storage units at other places in the past. Never had a problem like this before and I had a inside unit.

I actually have already recommend this facility to other people in my opinion it's the best one around. Staff has always been warm friendly and knowledgeable I'm sure that this kind of environment can only be created by good leadership.

All the employees were friendly and helpful, in person and on the telephone

The storage was dirty and insulation was falling from the roof. The place smelled like urine.

Excellent

The employees at U-Haul on Wilma Rudolph very polite very informative and it was a very pleasant experience to do business with this company I have rented several trucks from them and have had several positive interactions with this company

Some animal got into my storage unit, destroyed my couch, recliner and 50in flat screen tv, there is nothing they could do about it because I didn't have insurance, had to buy all new stuff

All the staff were excellent. The manager Kevin Chambers was very friendly, knowledgeable, and organized. He is a great example of a leader.

Very helpful

The only thing I didn't like about it, was that occasionally somebody would park a truck and one of the lanes and you couldn't gearound them to get to your own unit. All the isles are very narrow.

Easy in and out

Never had a problem.

When we completed loading this busines closed without informing us what to do with the truck keys .We are from Nashville and the UHaul truck we were driving we had key that we did not know what to d

Very friendly and helpful. Easy process!

Completely unhappy with my decision to use this facility.

Good staff. Very helpful.

Storage had a leak which ruined some expensive household goods and because i didnt put insurance on the unit the claims adjuster wouldnt do anything for me.

Quick and efficient check in. The 1 month free rental space is a great help.

The door lock was broken and took significant effort to open every time. Also, my belongings were filled with sunflower seeds and other nuts by rodents during the winter. Everything else was good.

This is my second time using the facility in a year. My furniture had rat feces on it and the boxes had feces and ruin on them. My kids mattresses had insulation on them. Field mouse was dead on rug.

Nothing at this time

Manager and staff are very helpful and accommodating. It made the whole process easy and efficient.

Good job

Excellent service

Overall a wonderful experience

Extraordinary service, made me feel like an important customer. it is very rare to encounter this high level of customer service in today's world.

N/A

Awesome customer service and all the guys was very helpful and new what they was doing!!

It smelled horrible when I walked in the facility. There was no service with a smile. The guy had to redo the whole storage transaction and set up. The process took almost 1.5hr.

Horrible customer service

Nick was extremely helpful and attentive..Very smooth transaction from beginning to end. Thank you!!

Great facility with a good staff. Would use again.

Door alarm never armed correctly. Unit had nasty ceiling insulation that fell unto our stuff all the time. Terrible mouse intrusion. Staff was nice.

Didn’t catch the guys name that checked us in, he was excellent

Great staff very helpful

The staff at this location was phenomenal and went above and beyond every time I was there. Friendly and helpful, they made sure I had the information I needed.

Great place to store your things

I rented a storage in 122 , metal frame at top of door was bent door would not op properly told employees, it was never fixed in my 3 month rental . Was completely stuck when I checked out

Nice customer service

The customer service at the store was some of the best I ever had. I highly recommend this uhaul for storage and uhaul truck rentals! Very impressed

You guys were Great! By far the Best uhaul place I've been.

This Uhaul location continues to impress me, sometimes the rental truck is already pulled around awaiting me, before I can step back out the door.

I was given a lot of attitude and I was very stressed because we just moved across the US and just needed some nice customer service. I was very upset and had to leave and allow my husband to handleb

Great service

Always a professional staff, even when faced with unreasonable, challenging customers!!

Personnel were very helpful.

Very friendly staff yet not very professional. A little too laid back on the job.

The only concern was the ceilings and the insulation falling and covering our belongings in the unit.

Our move into the storage unit was handled in a very professional way. The on duty personnel was helpful and we'll able to handle any questions that we had. The units were clean and easy to access.

every Uhaul employee I interacted with was fri8endly, professional and efficient.

I can’t say that I’m happy with the service but I am hoping my situation is rectify soon

Hours of operation are very accommodating

The only reason I’m taking a star away is because the access card we had never worked for after hours. Not a huge deal but tripping the alarm every time was kind of annoying. Kevin is great!!!

Had a climate control unit that was often hotter than the outside units. The system was broken for a while. The manager is very unprofessional. He was hard to reach whenever and never returned calls.

The workers who were present were very patient, understanding and helpful. Despite having a rude customer verbally attacking them for somebody else mistake, they NEVER changed THEIR attitude with me.

I liked the convience of the facility but I didn't like the business part. It seems every time I made a payment; there was always confusion. It seem there was alway a mix up somewhere.

Nice to have a place like this when you are in the process of moving.

I will never use uhaul again. You sit on the phone for hours and every person is a liar. I suppose to have 2 months free and you charge 94.00 for a 4x6. Uhaul is a rip-off.

Horrible customer service.

Fast and easy check out

Friendly staff, down to earth.

Thank you

Had to change reservation because my closing was delayed. I was not happy that my credit card was charged 6.95 web self storage in Phoenix. What is that all about? Please credit my acct back $6.95

The ladies that reserved my vehicle and storage unit were well trained and exhibited great customer service!

My access card didn't work most of the time and there was residue from the ceiling on my furniture but other than that the storage was good

Had my stuff in a climate controlled unit was very clean and handy to get into when I need to staff very helpful and knowledgable

My unit had Installation falling down from ceiling. I reported it, but nothing was done.

Staff were great and really helpful-

All of the staff was very friendly despite having some unruly customers.

"air-conditioned controlled" unit is not supposed 2get above 85degrees, but always was. Insulation falling down on my stuff inside the unit. "Access card" never opened the door