Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph

Rating:

2.0

The unit appeared to have rat infestation. The ceiling foam was dropping on my contents. The unit smelled like it had a moisture problem.

Rating:

3.0

Customer service when people call in and work on not giving out dirty vehicles

Rating:

5.0

Nothing

Rating:

5.0

Employees were very courteous and professional.

Rating:

2.0

I still have unresolved issues. The process of communicating that to multiple sources and the inconsistency it provided was tough. I use you guys quite a bit between me and my boyfriend and this time it just completely missed the mark.

Rating:

4.0

Staff were professional and friendly.

Rating:

5.0

Was still more costly than I had planned for, but excellent service.

Rating:

2.0

The staff is very friendly and did an excellent job getting us a truck and set up for the storage. Unfortunately the storage unit was very dirty and there was substance dropping from the ceiling. I cannot have that stuff dropping down in my furniture and clothing. I am actually at the store now requesting to cancel the storage and be refunded.

Rating:

5.0

No concerns, easy to drop off.

Rating:

1.0

The customer service there was phenomenal. The location is an absolute traffic jam instantly if there is even one customer trying to pick up a uhaul truck. This location decided to have more storage available then the ability to facilitate truck and trailer rental. Whoever designed this location was a jackass

Rating:

5.0

Gentleman explained contract details very throughly good job

Rating:

5.0

Assistant Manager needs to be thorough on what he needs. Plus to just drop the truck at the front and just walk back in. Tell the lil guys he's welcome and I really don't care how he felt. My wife's a peace maker not me. Maybe he needs a career change. It's a problem when you show one culture more respect and one culture less… especially when it's your culture your shitting on. Outside of that I will still support this location because of the owner/operator.

Rating:

4.0

Overall, I had a good experience. However, there was a problem with rodents getting into the unit and damaging several items. The units need to be upgraded because the insulation falls into the contents of whatever is stored inside. Mr. Chambers is very personable and seeks to resolve problems when they arise.

Rating:

2.0

The manager "Kevin Chambers Jr" was incompetent to service our company's needs of providing invoices early so we could make payments on time. My company was willing to pay month's in advance if only a simple invoice could be provided in a timely manner and that was never done and they would constantly lock our unit and threaten to kick us out due to non payment but we couldn't pay because we never would receive an invoice.

Rating:

5.0

I had absolutely no problems at this Uhual, I would highly recommend.

Rating:

5.0

Rook was super helpful

Rating:

2.0

Although returning the uhaul in the early evening was a breeze and the associates were courteous. Picking up the uhaul was a hassle. I had a late morning pickup were I thought I had till after 11 to pick up the uhaul. The associate called me while I was waiting in line to pick up my reservation and I did not here my phone ring and he canceled the reservation because they set it for 10:30. So we proceed to redo the reservation and the dolly I reserved was no longer available. I got upset and walked out then came back in a few minutes later and decided to take the uhaul the associate acted like he didn't want to help me when they were the ones that initially messed up my reservation. They then proceed to help me and tell me I have to have it back by close now because they reserved it for someone first thing in the morning. The reserving the uhaul for someone else should not have been made known to me more should it have been my problem when they canceled my reservation with me standing in the lobby to pick it within the initial time I reserved it for. Also the uhaul I got had bugs all over the window and broken windshield. The cup holders were dirty and filled with animal hair.

Rating:

5.0

Make sure trucks are gassed up after each use.

Rating:

1.0

Honor contract. Also the truck AC did not work

Rating:

1.0

The manager was very rude. I always try to be as polite as possible, but he met me with a level of unpleasantness I had never experienced before. I dreaded going back because I did not want to have to interact with him again.

Rating:

3.0

There is installation falling in on the ceiling’s in your unit’s. The employee said it has not been replaced in years. This needs to be resolved. Respectfully, Samuel

Rating:

5.0

Lo unico es que cuando llame para cancelar estuve esperando 30 min. Y nadie contesto en la tienda.

Rating:

5.0

I am trying to figure out why they are saying I have a balance when someone paid it with there card Could someone please call me at +19314368172

Rating:

5.0

One exception to equipment being cleaned. The windshield interior was really bad.

Rating:

3.0

Have the equipment I reserved. I got there and they did not have a truck the size I reserved weeks ago. They also did not have a dolly that I had reserved weeks ago. I had to get a smaller truck and we did not have a dolly to use. Plus traffic getting in and out of that location is ridiculous. The workers were very nice.

Rating:

5.0

Outstanding service.

Rating:

5.0

U-Haul needs to get better it's almost a week later after they build my account got paid now I'm getting text messages saying I still owe him

Rating:

5.0

Everyone was professional..and friendly....

Rating:

3.0

Reference id: 3789318 Document number: 24191374 Customer Record: Raymond Smiley I picked up my truck and the check engine light was on. When I asked the personnel at U-Haul about it, they stated that they did not have any other trucks to give me and that it was probably just an oil change light. They said to file a complaint, which I did, and I have included the information for that complaint above. The personnel also stated that since this was a cross-country, one-way rental that I would be entitled to compensation for this. Feel free to contact me about this at 931-241-0443, or you can credit my account for my rental fees. Thank you

Rating:

5.0

This was a very smooth operation. I pulled in, was greeted immediately by an outdoor worker, and dropped off the trailer. He then just scanned the trailer and I was on my way. I didn't have to go into an office and wait in line for anything. It was all handled by the scan and Emailed documentation. It was great!

Rating:

5.0

Every member of the staff at this facility are amazingly friendly and extremely helpful. The customer service to everyone who walked into the building were greeted and taken care of very efficiently in my opinion. I must say I am totally impressed.

Rating:

3.0

I was told the gas tank was half full, but was only between 1/4 and 1/2. There was no windshield wiper fluid in the vehicle and the window was very dirty and I was unable to clean .

Rating:

3.0

People inside the store were not helpful at all. Not friendly. The guy taking equipment returns outside was super nice and very professional.

Rating:

1.0

Worker by the name of Chris at Wilma Rudolph location was very passive aggressive and threatening due to the fact that apparently my vehicle was in the way while I was moving my belongings into the storage unit. I have never felt so threatened or belittled by a man that acts like a child nor have I ever experienced unprofessionalism to that extent.

Rating:

3.0

I will not use uhaul again. Solely for the online corporate service or complete lack of it. The sites work hard to get you set up. But after that. JFC was is a pain and three days of chats and calling robots for zero reason at the end of it. It's all automated and worthless. Once I finally got to a real person. It wasn't bad. But no way. Not again.

Rating:

5.0

ORDER A DOLLY AND WASN'T AVAILABLE.

Rating:

2.0

Truck runs terrible. The ramp malfunction. Overall , worst experience ever in renting at Uhall. I don't believe you maintain your vehicle. I would not feel safe if I had to use it on the interstate. Customer service not friendly.

Rating:

5.0

Everything was great!

Rating:

5.0

This location on Wilma Rudolf is top notch. The employees are exceptional. Thanks to them for giving 1st class customer service.

Rating:

5.0

It was quick fast and easy. The guys that helped me were wonderful throughout the entire process.

Rating:

4.0

The motorcycle trailer I rented did not have trailer lights wired properly and they did not work. Due to this, I was pulled over for not having proper marker lights.

Rating:

5.0

The attendee that took care of us, Mr. Charles Esaw was awesome, very professional, polite and a very nice gentleman.

Rating:

5.0

I'm starting to believe that I'm locked into this location for life, as the owner of Prestigious Moving Services! Great service Kevin and crew!

Rating:

2.0

Truck smell like cigarettes very bad and the windows was very dirty

Rating:

5.0

Nothing for me. The gentleman who helped on both ends were great.

Rating:

5.0

I will always use U-haul.

Rating:

5.0

Honestly you need to make another entrance besides Wilma Rudolph... Getting in and out is a nightmare. Other than that.. Service is excellent!🙂

Rating:

5.0

The staff at the WR road location are the best - absolutely above expectations in all ways. Friendly, helpful, and easy to talk with. I’m glad I used this location - I can’t imagine there is a better team anywhere in Tennessee.

Rating:

3.0

The actual moved out date was ( I have a time to prove that I am telling the truth) 5/7/2022. Then I started to work in Greenwood MS 5/9/2022 building a saw mill.

Rating:

5.0

😁😁😁😁😁

Rating:

4.0

My issue was when I returned the vehicle the evening prior to the returned date. We put gas back in the tuck before returning. We parked & gave the keys to the agent. I asked if there was anything further that needed to be done and was told no. The next morning I received a call asking when we would be returning the vehicle, I explained the above. A few minutes later I received a invoice and we were charged for gas?? I called and explained, the rep also indicated that with the miles used which was little it did not even match the gas we were charged. I was told to send over a copy showing gas purchased. I did that and nothing else has been said, and no refund of the gas charged,

Rating:

5.0

N/A

Rating:

5.0

The staff at this location are great!

Rating:

3.0

I would recommend that your service center communicate better with the local offices. I specifically told the individual that I spoke with that I needed to pick both trucks up Friday night and needed them for all day Saturday, instead she entered the reservation for me to have them back by 5 am Saturday morning. That needs to be fixed!!!!!

Rating:

5.0

They made it very easy to rent from i am 66 years old they made it very easy and comfort for me to drive the truck I am so glase that they have automatic truck now it was so easy to drive

Rating:

5.0

The facility where I dropped my truck and trailer off was great. But I will more than likely receive a cleaning fee due to the negligence of the facility where I picked the truck up from. The facility where I picked the truck up from did not clean the cab out and left sand, food debris and sticky residue on the cup holders.

Rating:

3.0

I found it unacceptable that y'all disconnect the Tow/Haul function and I personally KNOW that it makes the vehicle's use more gas! I have used UHAUL many times before, and NEVER had any issues with ANYTHING… but the way this truck drove (gear or transmission issues) could change my next rental. However the customer service was great! Chris was very polite and informative during my time in the store! He deserves recognition for his service in my opinion!

Rating:

1.0

did not contact me before giving away my rental due to late arrival. no other trucks available.

Rating:

3.0

Trailer caused truck to vibrate really bad at recommended 55 mph towing speed.

Rating:

5.0

The two gentlemen who checked me in and out we excellent. Explaining the bill ect.

Rating:

4.0

This site is in a bad location. Staff were very friendly and helpful, but the lanes are narrow and traffic on the adjacent road is normally bumper to bumper after lunch. right turns only out of this site, Also auto transport tires were dangerously low when i go it back to the house… the trailer should have been checked by staff before given to a customer.

Rating:

4.0

Having problems with being double billed on credit card. Also charged for 2 extra days when the equipment was sitting on the lot. Not looking good for uhaul.

Rating:

1.0

Will speak with the dm asap

Rating:

2.0

When turning in the equipment or vehicle have the employ who takes possession of vehicle confirm with other employees that the vehicle is turned in to avoid confusion that may charge the customer a late fee.

Rating:

5.0

Great customer service

Rating:

3.0

Didn't have truck I requested upon arrival, but store manager got a larger truck, for same price. Offered a $20 credit to take truck to a certain location, but a different location was printed to return.Did I receive my credit..?

Rating:

5.0

Staff is always friendly & Mr. Kevin

Rating:

3.0

The only thing I didn't like about my storage building was stuff falling from the ceiling all over my belongings I think it was like insulation that's why I moved out.

Rating:

1.0

The staff was very friendly and knowledgeable. The storage unit was horrible. My entire home was in a large unit and 75% of everything I owned was rat-infested. I have had to throw away anything that was fabric. It literally had dead baby mice bodies in my children's box strings and clothing. I choose this unit thinking cause it was on Wilma in a busy part of town it would at least be pest and mice-free. IT WAS NOT!! I have left 2 messages for Management to call me back and have not yet heard from anyone. Were the rats traveled on the ceiling beams the insulation was coated in all my belongings 2in thick. I am out a very large amount of funds replacing all my mattresses lien, and clothing. I would recommend using only plastic totes to store anything here. The rats ate through all the boxes I had. I am truly heartbroken that I've had to replace everything while having to move this week. I would never recommend anyone placing their family items here at this unit.

Rating:

1.0

Now stop asking me to review you. It's been 30 times.

Rating:

5.0

My customer service rep that took care of me made me a very satisfied customer if I was a manager for uhual I would recommend him a pay raise.

Rating:

3.0

The mileage in the truck was off by 200 miles that they said the truck was at

Rating:

5.0

Very professional and helpful!

Rating:

2.0

All of my things got wet, a lot was meldew and had to be tossed. Just not what I expected.

Rating:

2.0

It was easy to rent a U-Haul it was easy to rent a storage for the free month however the prices that change based on the month of the year seems very sleazy and underhanded it's very wrong for you do that. Simply because of the way you price your equipment I will not be recommending it to anybody until it is fixed you need to have consistent prices throughout the year and that doesn't mean make everything more expensive throughout the year. Have some decency.

Rating:

5.0

The whole staff was pleasant and worked with all our needs

Rating:

2.0

While staff and hours were great there are other issues....insulation is coming off ceiling and was on top of my belongings and on my mattress.....not very well maintained....didn't notice it when I unloaded my stuff....went back to add more stuff and had to figure out what was on my belongings...had I noticed it I would not have rented ....I have pics if interested

Rating:

5.0

We had our belongings stoed for almost a year. No issues with nice or even bugs. Staff was always friendly!!

Rating:

1.0

The storage unit was the worst i have ever used .i would not recommend this serivce to No One.we had 3 tvs stolen from the unit.and there was mice in unit they eat my daughters belongs..stuff was falling from the ceil.for it to be secure how did the stuff go missing?this was crappy service.i would not recommend to no service member i work with.

Rating:

5.0

The staff always acknowledged me when ever I entered the building and always heard more than one ask what can I do to help you !! We moved from Minnesota and if and when I need a trailer or a storage unit this is the only place I will go !!

Rating:

2.0

Nice or rats were in my storage and poop all over my stuff as well as ate all my dry beans.

Rating:

5.0

Chris was very helpful, friendly and knowledgeable about all of my questions and concerns thank you Chris and uhaul

Rating:

5.0

Staff was excellent. Very helpful and courteous. Well managed facility.

Rating:

5.0

The staff was great and extremely helpful! Very good experience here.

Rating:

1.0

My storage unit looks like it got mold falling off the top of it and could get on to my items

Rating:

5.0

Very nice people and helpful

Rating:

5.0

Fantastic employ! Great attitude!

Rating:

5.0

Staff is courteous and helpful. Would recommend

Rating:

3.0

Uhaul is continuing to bill me 139 per month and I have been gone from the unit 362 for nearly a month

Rating:

5.0

Great staff friendly and helpful !!

Rating:

5.0

All staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.

Rating:

4.0

The only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.

Rating:

5.0

Very friendly! And very Helpful :)

Rating:

4.0

Easy to set up and access 24 hours is convenient.

Rating:

5.0

Overall, a great storage place. Secured buildings and outside units with alarms. Cheap insurance. A little pricey but the perks make up for it.

Rating:

3.0

I had a one way rental the guy at pick up NEVER told me about a mobile drop off check in at the drop off location I had to pay an additional $20 fee for the drop off location to check in the return of the truck this is not right at all my rental was for 2 days I returned it in 1 day but still was told I couldn't check in the truck because they already done it and charged $20

Rating:

4.0

The Storage facility 139 is not well lit. It is difficult to see inside the space.

Rating:

5.0

The staff are super friendly. If I had to make one recommendation, it would be to seal the outdoor units to keep mice out. Other than that, wonderful location.

Rating:

1.0

Mouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost $15-$25 more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to “maintain superior cleanliness standards.” Military discount advertised on the website but I was told uhual doesn’t do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.

Rating:

5.0

Very friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.

Rating:

3.0

Sometimes the locks are rusted from the rain and it’s hard to get into the storages. Oiling them would truly help.

Rating:

5.0

I was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!

Rating:

4.0

So far so good! Great customer service!